To NeoTech’s Head of travel

From Account Manager for BTS

Subject Compensation and apologies for the bad service

Dear Neo Tech’s Head of Travel

Thanks for being patient while I sort this out. I would like to sincerely apologize for the inconvenience. We've
been working very hard to find your lost luggage but it hardly makes any sense. We're so sorry we couldn't find
our lost items

I accept full responsibility for what happened. Since you are one of ourregular customers, I will provide suitable
compensation. First, the company will cover all the expenses that have been unexpected. Then, I offer extra
benefits like cataloging Senior executives as V.I.P clients for your next business trip. They also will receive 20% of
discount in the car rental. To make sure a similar problem does not happen again. The company will hire extra
employees for quicker service and can control the traveling luggage better. If any problem occurs in the future,
make sure to call me. I will personally guarantee the best solution for any problem.I hope you will accept the
offer and you are content with the actions we have done. If you have any questions, feel free to call me at any
time.

Best wishes,

Account Manager for BTS.