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  • Globe Ticket Reporting

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    Ryan Salinobac
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    This document provides instructions for reporting an outage of the Globe Circuit with ID IC-AQZ-4962 for Azpired Inc. located in CDO. It includes the primary and cc email addresses to notify, IPs to ping to confirm an outage, a toll-free number to call if the IPs are down, and a sample ticket format with required details.

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    This document provides instructions for reporting an outage of the Globe Circuit with ID IC-AQZ-4962 for Azpired Inc. located in CDO. It includes the primary and cc email addresses to notify, IPs to ping to confirm an outage, a toll-free number to call if the IPs are down, and a sample ticket format with required details.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    113 views1 page

    Globe Ticket Reporting

    Uploaded by

    Ryan Salinobac
    This document provides instructions for reporting an outage of the Globe Circuit with ID IC-AQZ-4962 for Azpired Inc. located in CDO. It includes the primary and cc email addresses to notify, IPs to ping to confirm an outage, a toll-free number to call if the IPs are down, and a sample ticket format with required details.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Globe Circuit ID is IC-AQZ-4962

    Company Name is Azpired Inc., CDO


    Drop the email to below recipients when Globe is down

    To Address :tscticketing@globenet.com.ph
    cc Address :it@azpired.com

    But please confirm whether it is really down

    Please ping this two IPs continuously


    IP- 120.28.40.30
    Gateway- 120.28.40.29

    if IP is down call the toll free number below

    Toll free number 1800-8917-2888

    Sample Ticket should be formatted as below:

    Subject: IC-AQZ-4962 AZPIRED Inc Circuit Down at CDO Site


    To: tscticketing@globenet.com.ph
    CC: it@azpired.com

    Body:

    Hello Team,

    We are currently down below mentioned Globe Circuit ID. Could you please log the
    ticket and resolve this issue ASAP? We are down since (Time) Philippine Time.

    IC-AQZ-4962.

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