Yared Wendale

yaredawenda@gmail.com

OBJECTIVE
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• become a customer advocate

• build customer loyality
• deliver fast, effective resilution
• improve customer satisfaction
• Passionate about building customer relationships and defusing customer situations.
• Customer-obsessed support professional looking to use my interpersonal and problem-solving
skills to deliver swift resolutions

EDUCATION
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Electrical and computer Engineering Oct 2018 - Jun 2022

Wolkite University • Wolkite, Ethiopia

• Performance-driven and motivated customer service rep offering three moth of relevant
experience. Eager to join the multichoice Ethiopia team and contribute to the growth of the
company. In the previous role, the ability to make customers comfortable and relaxed allowed
for 98% customer service survey results and had 25% more sales than the average employer.
• Self-driven and knowledgeable Electrical andcomputer science student with demonstrated
experience in developing user-friendly software applications, coding and testing features, and
providing engineering support. Java certified professional with extensive knowledge of multiple
programming languages and software development tools, excellent problem-solving skills, and
ability to perform well in a team.
• My degree in electrical and computer engineering with CGPA of 3.36 and my previous job as
adirect sales representative of DSTV decoder,site engineer and system administrator have
provided me with a well-rounded background and enabled me to develop an analytical/logical
approach to tasks, software skills, and the ability to work under pressure.
• In short, I am reliable, hard-working with strong attention to detail and eager to learn about
new technologies and business issues. I am able to work well both on my own initiative and as
a part of a team. I’m also able to travel abroad.

SKILLS
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• Persuasive Speaking Skills.

• Empathy.
• Adaptability.
• Ability to Use Positive Language.
• Clear Communication Skills.
• Self-Control.
• Taking Responsibility.
• Patience.
 • Word processing
• Spreadsheets.
• Presentations.
• Microsoft Office.
• G Suite.
• Email communication.
• Social media management.
• Data analytics.
• Computer Hardware Architecture.
• Object-Oriented Programming Languages.
• Hardware & Software Skills.
• Troubleshooting Skills.
• Resilience & Patience.
• Data Types & Structures.
• Artificial Intelligence (AI)

WORK EXPERIENCE
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System administrator Dec 2022 - Present

Yared Wendale • Addis Ababa, Ethiopia

I’m workig as a system administrator and IT officer in ‘’The ultimate insurance broker’’ company.
Site Engineer Sep 2022 - Nov 2022
Yared Wendale • Addis Ababa, Ethiopia

I have been working as a site ingineer for three months in NEREGEC electromechanical importer
company.as site engineer I was controlling all installation and and site planes in the site as well
as guide the electricians.
Direct sales representative Jun 2022 - Aug 2022
Yared Wendale • Addis Ababa, Ethiopia

I hve been working as a direct sales representative in multichoice Ethiopia for three monthes. as
a direct sales representative I were adverting DSTV decoders for the customers, describing
payment methods of DSTV decoder and enforcing the customer to buy DSTV decoders by
explaining about DSTV and by chenging their view about DSTV. I was sucessful in my work .

VOLUNTEER WORK
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Physics and ICT teacher Nov 2020 - Jan 2022

wolkite University • Wolkite, Ethiopia

I was helping university students for three years in Wolkite university by physics and ICT
courses.and I’m certified with this volunteray activity from wolkite university

AWARDS AND HONOURS

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GSM based home automation system prototype project 2022

2022 inovator of the year in Wolkite university

• in recongination of 98% acheive model prototype of GSM based home automation system.