ГОДИШНО РАЗПРЕДЕЛЕНИЕ НА УЧЕБНОТО СЪДЪРЖАНИЕ

Hotels & Catering

Unit Topic Reading Listening Speaking Writing Comments

Book 1

1 Meet the staff Reading a hotel Listening to an Acting out a dialogue Filling out an interview
newsletter (true/false interview with the between an interviewer note sheet
statements) employee of the and a hotel employee
month at the Royal
Point Hotel (multiple
choice questions);
Completing a
conversation
2 Welcome Reading a training Listening to a Acting out a dialogue Completing a survey
manual for new conversation between between a doorman about hotel service
employees (multiple a doorman and a guest and a guest
choice questions) (true/false statements);
Completing a
conversation
3 Hotel amenities Reading a brochure Listening to a Acting out a dialogue Writing directions for a
from a hotel (multiple conversation between between a hotel quest friend in a hotel
choice questions) a hotel quest and an and an elevator
elevator operator operator
(true/false statements);
Completing a
conversation

4 Family-friendly Reading a text on a Listening to a Acting out a dialogue Completing a childcare

lodging hotel website (multiple conversation between between a guest and a release form
choice questions) a front desk clerk and clerk at the front desk
a guest (true/false of hotel
statements);
Completing a
conversation
5 Valet service Reading a pamphlet Listening to a Acting out a dialogue Completing a valet
about a hotel’s valet conversation between between a hotel guest ticket
service (true/false a hotel guest and a and a parking attendant
statements) parking attendant
(true/false statements);
Completing a
conversation
6 The guest room Reading a brochure Listening to a Acting out a dialogue Completing a feedback
from a hotel (multiple conversation between between a booking form
choice questions) a booking agent and a agent and a guest
guest (true/false
statements);
Completing a
conversation
7 Checking in Reading a training Listening to a Acting out a dialogue Filling out a registration
guide for hotel conversation between between a hotel form
employees (multiple a hotel employee and employee and a guest
choice questions) a guest (true/false
statements);
Completing a
conversation
8 Meet the restaurant Reading a job posting Listening to a Acting out a dialogue Taking notes about an
staff for the Post Meridian conversation between between a head waiter applicant
Restaurant (true/false a head waiter and a and an applicant for a
statements) job applicant (multiple server position
choice questions);
Completing a
conversation
9 Taking a reservation Reading a page from a Listening to a Acting out a dialogue Writing reminders to a
restaurant log (multiple conversation between between an employee person taking
choice questions) a hostess and a at a restaurant and a reservations at a
restaurant patron restaurant customer restaurant
(true/false statements);
Completing a
conversation
10 Breakfast service Reading a document Listening to a Acting out a dialogue Completing a breakfast
from a hotel restaurant conversation between between an employee voucher
(multiple choice a hostess and a and a restaurant
questions) customer (true/false customer
statements);
Completing a
conversation
11 At the bar Reading a flyer from a Listening to a Acting out a dialogue Completing an order that
 bar (true/false conversation between between a bartender a bartender receives
statements) a bartender and a and a customer from a large group of
customer (multiple customers
choice questions);
Completing a
conversation
12 Meet the kitchen Reading an article from Listening to a Acting out a dialogue Making a list of the kind
staff a travel magazine conversation between between a line cook of duties that a line cook
(multiple choice a line cook and a sous and a sous chef needs to complete before
questions) chef (true/false a restaurant opens
statements);
Completing a
conversation
13 Utensils Reading an article Listening to a Acting out a dialogue Completing instructions
about chefs’ tools conversation between between a line cook from a line cook to a
(multiple choice a line cook and a and a dishwasher dishwasher
questions) dishwasher (true/false
statements);
Completing a
conversation
14 Food service Reading a letter from a Listening to a Acting out a dialogue Completing an order
equipment supplier (multiple conversation between between a sales form
choice questions) an executive chef and executive at a kitchen
a sales representative and an executive chef
(multiple choice at a restaurant
questions);
Completing a
conversation
15 Food preparation Reading a prep list Listening to a Acting out a dialogue Completing a prep list
from a hotel restaurant conversation between between a sous chef
(true/false statements) a sous chef and a prep and a prep cook
cook (multiple choice
questions);
Completing a
conversation

Book 2

1 Making a room Reading a text on a Listening to a Acting out a dialogue Filling out a hotel
reservation hotel website (multiple conversation between between a booking reservation form
choice questions) a customer and a hotel agent and a hotel
booking agent customer
 (true/false statements);
Completing a
conversation
2 Loyalty programs Reading a brochure Listening to a Acting out a dialogue Creating an overview of
from a hotel (true/false conversation between between a hotel guest one level of the loyalty
statements) a hotel guest and a and a front desk clerk program that guests can
front desk clerk join, including a starting
(multiple choice level points
questions);
Completing a
conversation
3 Confirming a Reading an email from Listening to a Acting out a dialogue Writing a new
reservation a hotel booking agent conversation between between a customer confirmation to a hotel
to a hotel guest a hotel employee and and a hotel employee guest
(multiple choice a guest (true/false
questions) statements);
Completing a
conversation
4 Housekeeping Reading an employee Listening to a Acting out a dialogue Writing a room
manual for employees conversation between between a housekeeper assignment list for a
at a hotel (multiple a housekeeper and his and a team leader housekeeper on one’s
choice questions) team leader (multiple team
choice questions);
Completing a
conversation
5 Concierge Reading a letter from a Listening to a Acting out a dialogue Writing a thank you note
concierge to the guests conversation between between a guest and a to a concierge at a hotel
of a hotel (multiple a concierge and a concierge
choice questions) hotel guest (true/false
statements);
Completing a
conversation
6 Airport transfers Reading a page from a Listening to a Acting out a dialogue Writing advice for
hotel brochure conversation between between a hotel guests who need to go to
(multiple choice a hotel employee and employee and a guest the airport
questions) a guest (true/false
statements);
Completing a
conversation
7 Evacuation Reading a poster in a Listening to a Acting out a dialogue Writing an
hotel giving conversation between between an employee announcement for a
instructions on what to a hotel employee and at the hotel and a guest hotel
do in case of an a hotel guest during a at the hotel
 emergency (multiple fire (multiple choice
choice questions) questions);
Completing a
conversation
8 Checking out Reading a hotel bill Listening to a Acting out a dialogue Writing about one’s stay
(multiple choice conversation between between a guest and a at a hotel
questions) a hotel employee and front desk clerk
a guest (multiple
choice questions);
Completing a
conversation
9 Greeting and seating Reading an article from Listening to a Acting out a dialogue Writing instructions for
guests a trade magazine conversation between between a patron at a managing customer flow
(true/false statements) a hostess and a restaurant and a host or
restaurant customer hostess
(multiple choice
questions);
Completing a
conversation
10 Explaining the menu Reading a lunch menu Listening to a Acting out a dialogue Writing a magazine
from a restaurant conversation between between a server and a review of the food one
(true/false statements) a restaurant server and customer ate at a hotel restaurant
a customer (multiple
choice questions);
Completing a
conversation
11 Taking an order Reading an article from Listening to a Acting out a dialogue Writing advice about
a trade magazine conversation between between a server and a taking orders
(multiple choice a server and a customer at the Post
questions) restaurant customer Meridian Restaurant
(multiple choice
questions);
Completing a
conversation
12 Room service Reading a hotel’s room Listening to a Acting out a dialogue Writing a review of the
service menu conversation between between a room room service at a hotel
(true/false statements) a room service service attendant and a
attendant and a hotel hotel guest
guest (multiple choice
questions);
Completing a
conversation
13 Banquets Reading a job posting Listening to a Acting out a dialogue Describing the duties of
 from a hotel’s website conversation between between an employee a banquet server for
(true/false statements) a restaurant employee and a job candidate applicants
and a job candidate
(multiple choice
questions);
Completing a
conversation
14 Food storage Reading a poster from Listening to a Acting out a dialogue Writing instructions to a
a restaurant kitchen conversation between between an executive new worker on how to
(multiple choice an executive chef and chef and a worker properly store food
questions) a prep worker at a
restaurant (true/false
statements);
Completing a
conversation
15 Ordering food Reading a restaurant Listening to a Acting out a dialogue Writing a note for a
supplies inventory list and notes conversation between between a vendor and restaurant employee
(multiple choice an executive chef and an employee at the ordering food supply
questions) a vendor (true/false Post Meridian
statements); Restaurant
Completing a
conversation

Book 3

1 Special functions Reading a page from a Listening to a Acting out a dialogue Writing an email
hotel brochure conversation between between a caller and an responding to an inquiry
(true/false statements) a caller and an event event coordinator at about hosting a special
coordinator at the the Royal Point Hotel event
Royal Point Hotel
(multiple choice
questions);
Completing a
conversation
2 Business travelers Reading a brochure Listening to a Acting out a dialogue Writing an email
(multiple choice conversation between between a business responding to an inquiry
questions) a business manager manager and an about the facilities at a
and a hotel employee employee hotel for business
(true/false statements); travelers
Completing a
conversation
3 Responding to Reading a web page Listening to a Acting out a dialogue Writing a leaflet about
 requests (multiple choice conversation between between a front desk guest services
questions) a guest and a front clerk and a guest
desk clerk (true/false
questions);
Completing a
conversation
4 Reservation Reading a memo to Listening to a Acting out a dialogue Writing a memo to one’s
problems hotel employees conversation between between a hotel guest manager about a
(multiple choice a guest and a front and a front desk clerk reservation problem
questions) desk clerk (true/false
statements);
Completing a
conversation
5 Broken! Reading posts from an Listening to a Acting out a dialogue Writing a log about a
Internet comment conversation between between a hotel guest problem in a guest room
board (multiple choice a guest and a front and a front desk clerk
questions) desk clerk (multiple
choice questions);
Completing a
conversation
6 Responding to Reading a page from an Listening to a Acting out a dialogue Writing a letter to the
complaints employee handbook conversation between between a guest and a management to thank
(multiple choice a guest and a front front desk clerk at the them for the service
questions) desk clerk (true/false Royal Point Hotel
statements);
Completing a
conversation
7 Hotel safety Reading a letter from a Listening to a Acting out a dialogue Writing an incident
hotel to its guests conversation between between a hotel guest report
(multiple choice a guest and a hotel and a hotel security
questions) security guard guard
(true/false statements);
Completing a
conversation
8 Money matters Reading a page from a Listening to a Acting out a dialogue Writing a leaflet about
hotel’s website conversation between between a front desk the financial services of
(true/false statements) a front desk clerk and clerk and a hotel guest a hotel
a hotel guest (multiple
choice questions);
Completing a
conversation
9 Making suggestions Reading a restaurant Listening to a Acting out a dialogue Writing a restaurant
review from a conversation between between a restaurant review
 magazine (multiple a server and a server and a restaurant
choice questions) customer (true/false customer
statements);
Completing a
conversation
10 Problems in the Reading a letter from a Listening to a Acting out a dialogue Writing a report about
dining room patron to a restaurant conversation between between a customer dealing with complaints
(reading for specific a customer and a and a server at the Post
information) server in the Post Meridian Restaurant
Meridian Restaurant
(true/false statements);
Completing a
conversation
11 How will you pay? Reading a page from a Listening to a Acting out a dialogue Writing an article about
restaurant’s website conversation between between a restaurant paying a restaurant bill
(multiple choice a customer and a patron and a customer
questions) waiter (true/false
statements);
Completing a
conversation
12 Working together Reading an article from Listening to a Acting out a dialogue Writing a job
an employee newsletter conversation between between a caller and a advertisement
(true/false statements) a restaurant caller and line cook at the Post
a line cook (true/false Meridian Restaurant
statements);
Completing a
conversation
13 Kitchen safety and Reading a poster about Listening to a Acting out a dialogue Writing a leaflet about
sanitation restaurant health and conversation between between a health health and safety
safety (true/false a health official and a department official and
statements) restaurant manager a restaurant manager
(multiple choice
questions);
Completing a
conversation
14 Writing a resume Reading a resume Listening to a Acting out a dialogue Writing an email giving
(multiple choice conversation between between a PBX advice on how to update
questions) an operator and a operator and a PBX a resume
supervisor (multiple supervisor
choice questions);
Completing a
conversation
15 Job interviews Reading an article from Listening to a Acting out a dialogue Writing an article giving
a magazine (true/false conversation between between an interviewer advice on how to
statements) an interviewer and a and a job candidate prepare for an interview
job candidate
(true/false statements);
Completing a
conversation