9/19/22, 8:47 AM Knowledge Article Detail

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Saving to the database fails in CPM

Configurator
ARTICLE NUMBER ARTICLE TYPE INITIAL DATE PUBLISHED DATE
000171340 Solutions March 17, 2022 March 17, 2022

PRODUCT
Control Performance
Monitor (CPM) R601.2

SUMMARY:
Saving to the database fails when importing the loops in CPM Configurator. This article describes a
solution to this problem, if it is caused by incomplete ImportLoop job on a previous occasion.

QUESTION / PROBLEM:
Saving to the database fails when importing the loops in CPM Configurator. This is caused by an
incomplete execution of ImportLoop job on a previous occasion.

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ANSWER / SOLUTION:
Saving the loops to database fails from the CPM Configurator when the ImportLoop job is incomplete on a
previous attempt. To confirm if ImportLoop is causing the issue, the user can navigate
to C:\ProgramData\Honeywell\CPM folder, and look for a Previous job is not yet completed error in the
Configuration Service logs.

To solve this error, follow the steps below:

1. Launch the Honeywell Intuition Landing page
2. Navigate to System -> System Configuration - >Application
3. Filter the keys for "LoopImport" as shown in the picture below (The user can look for a funnel shaped
icon towards the right). Click Ok, when done.

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9/19/22, 8:47 AM Knowledge Article Detail

4. Against the Honeywell.CPM.LoopImportingStatus key, set the value of the "Completed" to "true" from
"false".

5. Once done, close the the Intuition page .Open the CPM Configurator with 'Run as Administrator', and
save the loops to the database.

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