T-Byte Platforms & Applications March 2021

T-Bytes IT Shades
Engage & Enable
Platforms & Applications

March Edition 2021
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Engage & Enable
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IT Shades
Engage & Enable
Table of Content s
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates..................................................................................................................................................8
3. Rewards and Recognition Updates...................................................................................................................28
4. Customer Success Updates................................................................................................................................38
5. Partnership Ecosystem Updates.......................................................................................................................56
6. Miscellaneous Updates......................................................................................................................................76

IT Shades
Engage & Enable
Financial, M & A Updates

Platforms & Applications Industry

Financial, M&A Updates
Coupa Software Reports Fourth Quarter & Full Year Fiscal 2021 IT Shades
Financial Results Engage & Enable
Key Financial Highlights Executive Commentary
• Total revenues were $541.6 million, an increase of 39% from the previous year. “This year, we delivered record financial results across all key measures amid a
Subscription revenues were $470.3 million, an increase of 36% from the previous year. difficult macroeconomic environment,” said chairman and chief executive officer at
• GAAP operating loss was $166.6 million, compared to a GAAP operating loss of Coupa. “As part of our strategy to develop and own the Business Spend
$73.4 million for the previous year. Non-GAAP operating income was $52.7 million, Management market, we continued to invest meaningfully into all areas of our
compared to a non-GAAP operating income of $31.9 million for the previous year. business. We also made strategic acquisitions in supply chain design and planning,
• GAAP net loss was $180.1 million, compared to a GAAP net loss of $90.8 million treasury, and the enhancement of our supplier diversity and travel and expense
for the previous year. GAAP net loss per basic and diluted share was $2.63, compared to offerings. We believe that we are now more optimally positioned than ever to deliver
a GAAP net loss per basic and diluted share of $1.45 for the previous year. Non-GAAP broad based global customer success.”
net income was $55.7 million, compared to a non-GAAP net income of $36.6 million for
the previous year. Non-GAAP net income per diluted share was $0.77, compared to
non-GAAP net income per diluted share of $0.52 for the previous year.
• Operating cash flows and adjusted free cash flows for the year ended January 31,
2021, were positive $78.2 million and $113.5 million, respectively.
• See the section titled “Non-GAAP Financial Measures” and the reconciliation tables
below for important information regarding the non-GAAP measures used by Coupa.
1
Descartes Acquires QuestaWeb IT Shades
Engage & Enable
Description Executive Commentary
Descartes Systems Group the global leader in uniting logistics-intensive “In today’s complex and dynamic regulatory environment,
businesses in commerce, announced that it has acquired QuestaWeb, a technology is crucial to ensure that supply chains are compliant and
leading provider of foreign trade zone (FTZ) and customs compliance efficient at each step along the way,” said EVP Product Management
solutions. Headquartered in the US, QuestaWeb provides cloud-based at Descartes. “The addition of QuestaWeb’s FTZ solution brings an
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customs and regulatory compliance solutions. QuestaWeb’s market important capability
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leading FTZ solution allows logistics services providers (LSPs) and our customers manage the entire foreign trade zone process, allowing
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importers to automate processes and comply with US Customs and them to minimize duties, fees and taxes while remaining compliant
Border Protection (CBP) regulatory requirements for operating a foreign with CBP regulations. We’re also looking forward to integrating
trade zone in the US. The FTZ solution can be operated as a standalone QuestaWeb’s solutions with our forwarder and customs broker
module or as part of the company’s wider platform that helps importers back-office platform, helping LSPs accelerate their digital
and LSPs manage the lifecycle of shipments. transformation with innovative capabilities such as the Descartes
Kontainers online booking tool.”
2
DocuSign Announces Fourth Quarter and Fiscal Year 2021 Financial Results
IT Shades
Engage & Enable
Key Financial Highlights Executive Commentary
• Total revenue was $430.9 million, an increase of 57% year-over-year. Subscription "Fiscal 2021 was a milestone year for DocuSign. We became a pillar of the 'anywhere
revenue was $410.2 million, an increase of 59% year-over-year. Professional services and economy' that lets people increasingly do anything in life and work from anywhere,"
other revenue was $20.7 million, an increase of 23% year-over-year. said CEO of DocuSign. "In the process, we grew our business nearly 50%, reached
• Billings were $534.9 million, an increase of 46% year-over-year. almost $1.5 billion in revenues, and achieved a record net retention rate of 123%. We
• GAAP gross margin was 76%, compared to 75% in the same period last year. believe this performance represents an acceleration of the ongoing trend towards the
Non-GAAP gross margin was 80% compared to 79% in the same period last year. digital transformation of agreements."
• GAAP net loss per share was $0.38 on 189 million shares outstanding compared to $0.26
on 181 million shares outstanding in the same period last year.
• Non-GAAP net income per diluted share was $0.37 on 209 million shares outstanding
compared to $0.12 on 194 million shares outstanding in the same period last year.
• Net cash provided by operating activities was $62.2 million compared to $45.5 million
in the same period last year.
• Free cash flow was $44.0 million compared to $15.5 million in the same period last year.
Free cash flow includes a portion of the Q4'21 repayment of convertible senior notes of
$75.2 million.
• Cash, cash equivalents, restricted cash and investments were $866.5 million at the end
of the quarter.
3
IFS Acquires Axios Systems IT Shades
Engage & Enable
IFS, announces it has signed a definitive agreement to purchase Axios Systems PLC, a global IFS CEO commented, “The acquisition is very significant for IFS: we are extending our
provider of cloud-based Enterprise Service Management (ESM) software. Recognized as a Service Management proposition to help businesses address inefficiencies that can
leader in IT Service Management (ITSM) and IT Operations Management (ITOM), Axios impact their ability to deliver delightful ‘Moments of Service’. Beyond process and
Systems has built a reputation for the quality of its omnichannel service management workflow design and simplification, Axios and IFS together create visibility across
solution, which many of the world’s most respected brands rely on, including: Aviva, KPMG, internal and external siloes. He elaborated, “The ability to monetize service creates a
FedEx and many more. IFS is where service and value for customers come first. In the recent competitive edge. Today customers want service: reliably and consistently, but there is a
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launch of IFS Cloud™ and in its growth strategy, IFS delivered on its goal to bring to market missing piece; companies need to be able to leverage customers, people and assets and
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technology and industry-specific capabilities that support the customers’ journey to not only articulate the true value but also ‘design for Serviceability’. With Axios, IFS is
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digitalization and help them evolve to become more outcome and service-led. More and adding specific capabilities that bring visibility into the value delivered inside and out
more companies are turning to IFS to help them deliver when it matters most to their and highlight opportunities for ongoing improvements.”
customers—at the Moment of Service. Over the years, IFS has significantly invested in its
Service Management business, which grew over 100 percent year on year in 2020. The
acquisition of Axios Systems adds further depth to IFS’s capabilities with new ITSM and
ITOM functionality that will help companies improve the design and automation of
workflows, drive efficiency internally, and connect data across teams and systems to
ultimately create opportunities to better serve its customers. The combination of IFS and
Axios Systems is instrumental in extending IFS’s ambition to cement itself as the market
leader in the Service space. 4
MRI Software Acquires WhosOnLocation, Adding Global Workplace Safety and IT Shades
Security Offering Engage & Enable
MRI Software, a global leader in real estate software, announces that it has acquired “We are excited to welcome WhosOnLocation to the MRI family at a time when
New Zealand-based WhosOnLocation, which provides an integrated solution that ensuring wellbeing and safety in the workplace is more critical than ever,” says
empowers organizations to address workplace safety and security needs. An Chief Executive Officer of MRI Software. “The acquisition enhances the
enterprise-class, cloud-based platform with employee, visitor, contractor and comprehensive capabilities of our integrated workplace management solutions to
emergency management applications, WhosOnLocation extends MRI’s workplace enable the increased business agility organizations need to reimagine their
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management offering to cover anyone who might have a physical presence on a workplaces. WhosOnLocation
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commercial property, including industries such as manufacturing, services, and measures, covering both landlords and tenants, as well as the wider community
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education. With the COVID-19 pandemic leading to an increased need for agile that engages with a property – reducing risk for everyone.”
workplaces, WhosOnLocation enables organizations to manage presence by tracking
who is onsite at a property – or across multiple locations – at any time. The solution
brings additional automation and efficiency to workplace safety and security
management with arrival notifications, access permissions, emergency and
evacuation management, and more. WhosOnLocation’s global client base will
benefit from the added resources and innovation that come with being part of a
well-established industry leader.

5
The Access Group acquires Acteol and expands its presence and customer support IT Shades
in the Hospitality and Leisure sector. Engage & Enable
The Access Group, a leading business solutions and software provider Managing Director of Access Hospitality commented “The
for mid-sized organisations, announced the acquisition of Acteol, the acquisition of Acteol reinforces Access Hospitality’s position as the
UK’s leading provider of CRM software and contracted marketing UK’s No 1 provider of software solutions for hospitality and leisure
managed services to the hospitality, leisure, travel, and gaming businesses. We are dedicated to supporting our clients through
sectors. Acteol will be incorporated into The Access Group’s every customer,
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supplier and employee interaction, offering end to
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Hospitality division, which delivers an industry leading hospitality end solutions that drive efficiency and improve their business
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management suite that transforms the guest experience for more than operations. The addition of a market-leading CRM platform to
1,500 customers in the UK. The addition of Acteol to Access Access Hospitality’s existing product range of over 20 integrated
Hospitality is the latest in a series of best-of-breed solutions that Software as a Service (SaaS) solutions creates a definitive modular
provide a fully integrated technology service for multiple operators option that is flexible and can be scaled for any size of multiple
within the hospitality and leisure sectors. operation.”
6
The Access Group acquires My School Portal and expands its presence and customer IT Shades
support in the Education sector Engage & Enable
The Access Group, a leading business solutions and software provider Managing Director of Access Education commented “The
for mid-sized organisations, announced the acquisition of My School acquisition of My School Portal reinforces Access Education’s
Portal, the UK’s leading provider of parent engagement software to position as a leading UK provider of software solutions for
the independent education sector. My School Portal will be education institutions. We are dedicated to supporting our clients
incorporated into The Access Group’s Education division, which through every
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school and parent interaction, offering end to end
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delivers an industry leading education management suite that supports solutions that drive efficiency and improve their school’s
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exceptional learning for over 8,000 learning institutions in the UK. operations."
The addition of My School Portal to Access Education is the latest in
a series of best-of-breed solutions that provide a fully integrated
software service for education institutions in the UK.
7
IT Shades
Engage & Enable
Solutions Updates

Solution Updates
Starlims Forensics Solution V12.0 Is Now Available
IT Shades
Engage & Enable
Solution Descriptio n
The STARLIMS Forensic Laboratory Information Management Solution supports agencies in their need to generate and
manage large volumes of data from Crime Scene Collection through Final Disposition. STARLIMS Forensics manages
the lifecycle of evidence including collection, submission, tracking evidence through bar codes, case assignment, sample
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analysis/instrument integration, results entry, report generation/review, and evidence disposition. STARLIMS Forensics
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V12.0 provides re-designed integration between crime scenes, property, and lab. Additionally, the long-awaited change
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from a container centric product to a case focused product has arrived. New configurable intake screens provide a my
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consistent look and feel across pre-log, property, and lab. In addition to assigning cases/exhibits, authorized personnel canunt ut
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now assign analyses to exhibits. Those analyses can then be assigned to an analyst or to go into a pool. This workflow is
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important to units such as Toxicology. Final reports may be generated by anyone authorized to do so rather than just the
analyst performing the analysis.

8
Solution Updates
Amadeus and airport company Finavia team up to modernize passenger
IT Shades
experience at 11 airports in Finland Engage & Enable
Finavia is moving towards the final stages of the large development programme of Helsinki Airport. The investment programme that started in 2013,
increases among other things the terminal area by 45%, growing baggage handling and passport control capacity by 50%. The investment strengthens
Helsinki Airport’s role as a bridge between Europe and Asia, positioning the group to capture future demand. The development programme has been an
opportunity for modernizing Finavia’s technology infrastructure, e.g. check-in and boarding
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systems with Amadeus as it supports Finavia’s aim to deliver an
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exceptional passenger experience. Finavia serves more than 50 airlines that operate scheduled flights and their ground handling companies and has over 600
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check-in desks at the airports. The airport company chose Amadeus Flow, an integrated cloud solution,
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including software, hardware and services. With the new cloud platform, a single internet link connects Finavia’s airports to Amadeus where any airline
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application can be easily deployed in a matter of hours. Frictionless payment allows travelers to pay more easily with contactless technology. This is just one
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example of an additional innovation delivered via Amadeus and the first to be implemented. Amadeus’ Airport Pay solution will be deployed from the cloud
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allowing passengers to pay for ancillary services such as extra baggage or lounge access conveniently
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and in a contactless manner at all check-in desks.The
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flexibility of the cloud infrastructure means that Finavia, airlines and ground handling companies can easily open, close or move check-in desks, boarding
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gates or services with agility in response to fluctuating passenger demand caused by COVID-19. This agility will also be used to better cope with seasonal
demands at airports like Lapland, where passengers will be able to check in and even drop their bags from Lapland’s hotels in future.
9
Solution Updates
Avidxchange And The California Association Of Community Managers Partner To Educate
IT Shades
Members On The Impact Of Accounts Payable And Payments Automation Engage & Enable
AvidXchange, the leading provider of accounts payable (AP) and payment automation solutions for the middle market, and the
California Association of Community Managers (CACM) are partnering to help educate community management organizations
on the benefits of automation. Through expert content including webinars, virtual events and videos, CACM members will learn
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how to better manage financials by automating manual AP and payment processes. Shifting from paper-based AP to electronic
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invoicing and payments allows community associations and management companies to increase efficiency and cut costs. By diam
reducing the time and resources required to pay bills, companies can grow and scale portfolios without adding headcount. nonum-
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Solutions like AvidXchange Strongroom also integrate directly with the most widely used HOA accounting systems, creating a tincid-
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unified platform that enables full visibility into cashflow for HOA boards and easy invoice approvals to avoid payment
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bottlenecks. AvidXchange serves community management companies and HOAs nationwide, offering solutions and services that
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meet the complex needs of association managers, accounting teams, board members and homeowners.
10
Solution Updates
Comarch Launches New Microsite Featuring Market-Leading Loyalty &
IT Shades
Marketing Solutions Engage & Enable
Comarch has announced the launch of its new microsite. The new site has been designed to offer the ultimate
user-friendly experience with improved navigation and functionality while allowing customers to browse Comarch’s
offerings, including its new Loyalty Marketing Cloud. The site includes many new features to help users quickly and
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easily navigate the site and find relevant information. New features include an educational marketing hub,
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industry-specific thought leadership pages, and Comarch’s upcoming Vodcast, “Coffee with Comarch Loyalty.” Within
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the educational marketing hub, visitors can view content based on their level of loyalty knowledge, whether they be nibh
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beginners or experts. Visitors can stay informed with the latest Comarch and industry news through the new industry laoreet
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hubs, which include spotlight pages on Retail, Grocery, Fuel & Convenience, and Travel.
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11
Solution Updates
Universal Logistics Streamlines Customs Clearance with Descartes and
IT Shades
Windmill Engage & Enable
Descartes Systems Group the global leader in uniting logistics-intensive businesses in commerce, announced that Ontario-based
Universal Logistics Inc., a freight forwarding and customs brokerage services provider, is using the Descartes Canadian Customs
Brokerage™ solution to increase customer satisfaction and improve operational effectiveness through automation of labor-intensive
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customs declarations processes. The solution is enhanced by an innovative documentation digitization solution from Windmill, a
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Descartes United by Design partner. An on-demand software solution, Descartes Canadian Customs Brokerage provides customs brokers
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with the ability to streamline and automate the workflows associated with customs entries, regulatory filings, and customer invoicing to
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improve operational productivity. The solution uses the Descartes Global Logistics Network™ (Descartes GLN™) to electronically euis-
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connect customs brokers with shippers, carriers and regulatory authorities around the world to speed data collection and dissemination.
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Descartes Canadian Customs Brokerage is integrated with Windmill’s EasyClearance solution to allow unstructured electronic
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documents, such as PDFs of commercial invoices from shippers, to be converted quickly and effectively to structured data, eliminating
the need for repetitive, error-prone, time-consuming manual data entry that would slow the customs clearance process.
12
Solution Updates
DocuSign bolsters Agreement Cloud with new Remote Online Notarization
IT Shades
solution Engage & Enable
As part of its drive to continue connecting and automating the agreement process, DocuSign introduced DocuSign Notary, its remote
online notarization (RON) solution designed to enable organizations to notarize agreements virtually. most notarial transactions still need
to take place in person—the inefficiency and inconvenience of which has been increasingly highlighted over the past year by the
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pandemic. Designed for the emerging anywhere economy, DocuSign Notary makes it possible to notarize agreements via a secure
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audio-visual session, thereby adding speed, convenience, and cost-efficiency to this essential business function. Announced at
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Momentum, DocuSign's annual customer and partner conference, Notary is built on the company's flagship eSignature solution and
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utilizes capabilities added from the acquisition of Liveoak Technologies last year. It uses secure identity-proofing technologies to reduce
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the risk of fraud and provides a detailed audit trail, including a tamper-evident Certificate of Completion and recorded sessions. DocuSign
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Notary enables real-time remote collaboration between notaries public and signers. All parties can use it from their web browsers, without
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the need for additional apps, downloads or plugins. In addition, for those looking to automate repeatable notarization-specific tasks, the
Notary API can be used in conjunction with DocuSign's eSignature API.

13
Solution Updates
Surge In Demand For Remote Work Drives Innovative Hr Tech By Equus
IT Shades
Engage & Enable
Global workforce management technology provider, Equus Software, announced this week the launch of PinPoint Remote
Work, an intuitive solution that helps businesses deal with the surge in employee requests for alternative working
arrangements following the seismic changes brought about by the COVID-19 pandemic. PinPoint Remote Work is a
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long-term, centralized solution that helps organizations efficiently manage alternative work requests, instead of having to
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cope with email and spreadsheets alone. Employees have an easy way to initiate requests, and PinPoint automatically rates
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the compliance risk of each request, including personal tax, permanent establishment, immigration requirements and my
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payroll withholding. If approved, the application facilitates the next steps in the process by connecting with other unt ut
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corporate teams or vendors for relocation, tax, or payroll services. Organizations can adapt the rules to their specific
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policies, allowing for a more personalized approach. The software also has the benefit of integrating with human resource
information systems (HRIS), as well as other Equus solutions.

14
Solution Updates
IFS Launches IFS Cloud
IT Shades
Engage & Enable
IFS launches IFS Cloud™, a single platform that innately connects all its products to deliver the end-to-end capabilities
a company needs to orchestrate its customers, people and assets and deliver amazing Moments of Service. Customers
can choose to deploy best-of-breed or leverage the power of connecting their value chains across capabilities such as
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enterprise resource planning (ERP), customer relationship management (CRM), human capital management (HCM),
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asset management (EAM) and field service (FSM). With IFS Cloud, IFS offers a unique and single technology
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platform with one common user experience, one data model and one consistent support offering. IFS Cloud brings nibh
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simplicity, choice and innovation to organizations that need to evolve to new business models, control costs, expand laoreet
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faster and serve their customers better. By implementing IFS Cloud, companies can easily scale and simply switch on
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new functionality (such as additional modules or new innovative capabilities) when the time is right for their business.
15
Solution Updates
Banque Saudi Fransi goes live with Finastra to future-proof treasury and
IT Shades
trading business Engage & Enable
Banque Saudi Fransi, a bank based in the Kingdom of Saudi Arabia, has gone live with the latest version of Fusion
Kondor, Finastra’s treasury management solution. The move will enhance, automate and standardize the bank’s
treasury and trading operations, including the possibility of introducing new pricing models, trader activity monitoring
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and risk management features. This will enable the bank to strengthen its product offering, and improve its user
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experience, all while keeping pace with market changes. Fusion Kondor will enable Banque Saudi Fransi to trade high
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volumes of treasury while offering the flexibility to support more complex derivatives, options, and structured trades. nibh
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The solution comes with functionality that can easily be integrated with existing systems and applications and, as it is laoreet
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designed as an open platform, it is also easily customizable.

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16
Solution Updates
Stellar Value Chain Solutions Takes Tech-Driven Operations to Next
IT Shades
Level, Rolls Out Infor Cloud-Based Supply Chain Solution Engage & Enable
Infor announced that Stellar Value Chain Solutions, one of the largest tech-driven consumer supply chain companies in India, has
selected Infor WMS warehouse management systems to launch a minimally-configurable, digitalized supply chain service as part of
streamlining its warehouse management. Available across all distribution centres of the company, the digitalised supply chain service
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will offer clients enhanced transparency, visibility, cost efficiency, accelerate go-to-market strategy and leverage data analytics to
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identify new market opportunities. Infor WMS is purpose-built for industry, and combines advanced warehousing with highly sed
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configurable rules, built-in labour and inventory management, automated third-party logistics (3PL) billing and warehouse planning nonum-
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within a single, synchronized solution. This equips logistics players with enhanced operational visibility across their entire value euis-
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chain, empowering them to better anticipate change and disruption, and mitigate risks where necessary. The advanced cloud-based
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service powered by Infor helps Stellar Value Chain Solutions build a centralised system to manage infrastructure, equipment and
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labour efficiently. It facilitates uniformity in supply chain service offerings to all industry verticals the company caters to such as
fashion, lifestyle and retail, fast-moving consumer goods (FMCG), consumer durables, automotive, to name a few.
17
Solution Updates
Mint and Rocket Mortgage Introduce Fully Digital Mortgage Solution to
IT Shades
Empower Home Buyers Engage & Enable
Intuit’s personal finance app Mint, and Rocket Mortgage - part of Rocket Companies announced an extension of their
partnership where Mint users can get approved to purchase a home entirely digitally, within the Mint app - powered by
Rocket Mortgage’s API. This new solution gives homebuyers the ability to go from application to an accurate rate
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confirmation and an approval in as few as eight minutes, instead of days. Users can complete the entire process in the
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Mint app and they can easily import information they have already added to their Mint account. This new mortgage
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experience simplifies the previously time-consuming and confusing mortgage process and gives homebuyers an nibh
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advantage in the increasingly competitive housing market. This experience builds on Mint and Rocket Mortgage’s laoreet
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vision to empower Americans to make important financial decisions, in less time, with certainty.
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18
Solution Updates
Capgemini Drives Global Growth Engaging Highly Skilled External
IT Shades
Talent with SAP Fieldglass Applications Engage & Enable
SAP SE announced that Capgemini has adopted the SAP Fieldglass Contingent Workforce Management and SAP
Fieldglass Services Procurement applications. By more effectively managing its highly skilled contingent workforce,
Capgemini has extended its service capabilities, especially in niche areas, to help drive its sustainable growth ambition.
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The SAP Fieldglass applications enable Capgemini to be more flexible to support and expand its broad portfolio of
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services, manage compliance and be more efficient. With a growing external workforce playing an increasingly
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important role in supporting the business transformation of its clients, Capgemini sought better visibility into its my
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contingent workforce. The firm’s procurement team deployed the SAP Fieldglass applications to automate and unt ut
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standardize the sourcing, engagement, management and pay of its contingent workers. The company selected the SAP
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Fieldglass applications to support its global business structure, enabling it to deliver a simplified and more agile
process across the business.
19
Solution Updates
New SAP Fieldglass Assignment Management Solution Simplifies External
IT Shades
Workforce Management for Asset-Intensive Industries Engage & Enable
SAP SE announced the general availability of SAP Fieldglass Assignment Management, a new solution to help manage
contractors performing ad hoc work under existing supplier agreements. The solution simplifies assigning and
managing work projects across multiple workers and variable pay rates, enabling operations managers to quickly
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deploy assignments, minimize downtime and maximize return on investment. Companies in asset-intensive industries
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such as oil and gas, chemicals, utilities and mining rely heavily on contractors to perform ad hoc maintenance and
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project work. These external workers are often assigned simultaneously to multiple projects. But each project may be nibh
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managed individually under separate contracts, often across disparate systems. This makes it difficult to find and laoreet
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deploy the right resources with the right skills for each job, pay those hourly workers on time while enforcing contract
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compliance, and track hours and costs against purchase orders, cost centers and work orders.
20
Solution Updates
Next Generation of Oracle Autonomous Data Warehouse Available
IT Shades
Engage & Enable
Oracle announced a set of innovative enhancements to Oracle Autonomous Data Warehouse, the industry’s first and only
self-driving cloud data warehouse. With this latest release, Oracle goes beyond other cloud offerings by completely
transforming cloud data warehousing from a complex ecosystem of products, tools, and tasks that requires extensive technical
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expertise, time and money to perform data loading, data transformation and cleansing, business modeling, and machine
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learning into an intuitive point-and-click, drag-and-drop experience for data analysts, citizen data scientists, and business
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users. As a result, Oracle Autonomous Data Warehouse empowers organizations of all sizes—from the smallest to the my
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largest—to get significantly more value from their data, achieve faster results, accelerate insights, and improve productivityunt ut
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while lowering costs with zero administration. The latest enhancements to Oracle Autonomous Data Warehouse provide a
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single data platform built for businesses to ingest, transform, store, and govern all data to run diverse analytical workloads
from any source, including departmental systems, enterprise data warehouses and data lakes.
21
Solution Updates
RELEX Solutions Announces Australia Expansion
IT Shades
Engage & Enable
RELEX Solutions, a multinational provider of unified retail optimization solutions, announced the opening of a new office
in Melbourne, Australia. The decision marks an exciting next step for RELEX’s global expansion and strengthens its
capability to support Australian retailers locally. It also establishes a critical RELEX knowledge hub available for its
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rapidly growing sales and implementation partner community in the region. RELEX has already built success with
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Australian customers such as Baby Bunting, who recently completed a successful end-to-end implementation of RELEX’s
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forecasting and replenishment solution. The new office will be a keystone in delivering more success stories for Australian nibh
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customers, supporting the characteristics and requirements unique to Australian retail supply chains. By leveraging the laoreet
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existing knowledge of seasoned RELEX team members alongside experienced new hires and local partners in Australia,
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the expansion will follow RELEX’s successful, proven methodology to provide measurable value for all its customers.
22
Solution Updates
New Maple Flow product from Maplesoft provides a flexible mathematics
IT Shades
tool for engineering projects Engage & Enable
Maplesoft announced Maple Flow, a new mathematics tool that allows engineers to more easily brainstorm, develop, and document
their mathematics and analyses. Maple Flow provides a virtual, whiteboard-style environment that automatically keeps calculations
live as users refine, reposition, and develop their calculations. In addition to the new Maple Flow, Maplesoft has also announced a
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new release of the powerful and comprehensive math software Maple. Both products offer access to the world’s leading math engine,
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with Maple Flow providing an interface and workflow specifically tailored to design engineers doing calculations and quick sed
diam
scratchpad math, while Maple is a more general purpose tool that supports the advanced mathematical analysis and algorithm nonum-
my
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development work done by research engineers. By providing a flexible, whiteboard-style environment, Maple Flow allows design euis-
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engineers to easily sketch out and formalize technical ideas, revising and reordering content with simple drag-and-drop behavior.
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Users can add math, text, and images to a live, interactive document, and Maple Flow keeps all of the mathematics automatically
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updated. The Maple Flow environment handles the design calculations that lie at the heart of virtually all engineering projects, such
as circuit analysis, beam loading, highway pavement design, and combustion.

23
Solution Updates
Maple 2021 provides even more tools to help students learn math
IT Shades
Engage & Enable
Maplesoft announced a major new release of its flagship product, Maple, the powerful and easy to use mathematical software. Maple is used by mathematicians, educators, students, engineers, and
scientists to analyze, explore, visualize, and solve math problems. The new release, Maple 2021, offers a range of enhancements across the entire product, from small productivity changes to new areas
of mathematics. Maple 2021 includes a large number of enhancements particularly designed to support math education. Some of these features include:
• Three interactive Clickable Calculus Study Guides that help students learn Calculus, Precalculus, and Multivariate Calculus
• A new package providing tools for teaching and learning differential equations, including helpful visualizations
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and step-by-step solvers
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• Content development tools enabling instructors to create educational content inside Maple, and then deploy it to their students through Maple Learn, an online environment designed specifically
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for teaching and learning math from high school to second year university sed
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In addition, Maple 2021 delivers a more powerful math engine, a streamlined workflow for interactive problem solving, and enhanced content and application development tools. Highlights include:
• Greater problem solving abilities, with new algorithms and solving techniques for differential equations, integration, abstractnonum-
algebra, graph theory, physics, quantum chemistry, and other areas of
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• Enhanced performance of frequently used fundamental routines, resulting in faster computations unt ut
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• Streamlined workflow when creating and working with documents that involve both calculations and text magna
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Maple is part of the Maple Math Suite, a collection of products from Maplesoft that provides
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access to the world’s
enim ad
most powerful mathematics engine through a variety of specialized, easy-to-use
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interfaces that make it extremely easy to explore, visualize, and solve mathematical problems in different situations. Other products include the recently introduced Maple Learn™, the online
environment for teaching, learning, and doing math from high school to the second year of university, and the free Maple Calculator app, which allows students to graph and solve problems on their
phone.
24
Solution Updates
New release of Maple Calculator app helps students learn math with
IT Shades
step-by-step solutions Engage & Enable
Maplesoft announced a new release of Maple Calculator, a free mobile app that lets students solve math problems, check homework, and explore graphs from
a wide variety of mathematical topics. With the app, students can enter, solve, and visualize mathematical problems from algebra, precalculus, calculus, linear
algebra, and differential equations. With the latest release, Maple Calculator not only solves the problem, but in most cases, also provides a step-by-step
solution so that students can learn how to solve the problem themselves. Students can enter
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problems into Maple Calculator using the phone’s camera. They
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can take a picture of a handwritten or typeset math problem, and the app will use AI technology to translate the image. Alternatively, they can enter the
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problem directly using the same mathematical notation they would use in their own notebooks. Once entered, students can choose to perform a variety of
mathematical operations, such as graphing the 2-D curve or 3-D surface, finding an integral, solvingnonum-
mya system of equations, inverting a matrix, factoring a
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polynomial, and much more. The available operations change according to the mathematical expression that was entered, so they are always relevant. With
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the new release, students also have the option to then ask for the steps that lead to the given result. Consequently, students can use the app not just to check
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if their own work is correct, but to find the source of the problem if they
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enim adStudents can also use the steps to learn how to approach problems
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they are unfamiliar with. Steps are available in Maple Calculator for a wide variety of problems, including solving equations and systems of equations,
finding limits, derivatives, and integrals, and performing matrix operations such as finding inverses and eigenvalues.
25
Solution Updates
WideOrbit Announces Release of WO Automation for Radio Version 5.0
IT Shades
Engage & Enable
WideOrbit is thrilled to announce the launch of WO Automation for Radio version 5.0. The latest version of WideOrbit’s industry-leading radio
automation software includes significant enhancements to further empower radio stations to work remotely. Already the system of choice for leading
media companies, WO Automation for Radio simplifies workflows and reduces costs, helping broadcasters of any size, particularly those with
distributed operations, deliver compelling programming more easily. Version 5.0Loremoffers

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several improvements to extend those benefits even further, to
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allow radio broadcasters to: nonummy
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• Manage station operations with a decentralized, remote staff
• Run radio programming from home or on-the-go on any device nonum-

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• Manage content and playlists from anywhere, anytime tincid-
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• Integrate with other systems, like MusicMaster and WO Traffic magna
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WO Automation for Radio version 5.0 modernizes remote voice tracking
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to extend the complete in-studio experience to remote users.
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Native apps can be installed and operated from virtually anywhere there’s an internet connection, on almost any device, including desktop environments
running macOS, Windows, or Linux, as well as on iOS mobile devices.

26
Solution Updates
Altus Group Launches ARGUS Connector for Yardi Voyager
IT Shades
Engage & Enable
Altus Group Limited a leading provider of software, data solutions and independent advisory services to the global commercial
real estate industry, and Yardi®, developer of industry-leading investment and property management software, will provide a
seamless flow of data between Altus Group’s cloud-enabled ARGUS Enterprise and Yardi® Voyager through the launch of Altus
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Group’s ARGUS Connector for Yardi Voyager. The global CRE industry is served by a diverse set of real estate technology
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solutions. The resulting workflows can significantly increase complexity. The ARGUS Connector for Yardi Voyager enables diam
clients to seamlessly move data between the two solutions. Processes are streamlined, data quality and transparency improved, nonum-
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and the time to actionable insights is significantly reduced. This product will bypass the need for up-front API integration tincid-
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development work and significantly accelerates fully integrated connectivity between platforms, automating the flow of basic
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lease and property data from Yardi Voyager to cloud-enabled AE. Connectivity between the two platforms is intended to help
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eliminate manual data entry and the need for custom processes, reducing data errors and increasing the speed of data updates.
27
IT Shades
Engage & Enable
Rewards & Recognition Updates


R & R Updates
Blackline Receives Sap® Emea North Partner Excellence Award 2021 For IT Shades
Engage & Enable
Solution Extensions – Growth
R&R Description
BlackLine, Inc. announced it is the recipient of an SAP® EMEA North Award for Partner Excellence 2021 for Solution Extensions –
Growth. Awards were presented by SAP to the top-performing partners in the region that have made outstanding contributions to driving
customers’ digital transformations. Recipients of this year’s awards have been – in partnership with SAP – helping customers adopt
innovation easily, gain results rapidly, grow sustainably and run more simply with SAP solutions. Winners of the regional awards for
partner excellence were selected from SAP’s wide-ranging partner base, and nominations were based on SAP’s internal sales data.
steering committee composed of regional and global SAP representatives determined winning partners in each category according to
numerous criteria such as sales achievement and performance. Awards were presented in a variety of categories including overall sales,
innovation, technology and services, as well as solution-specific areas. The BlackLine automation platform complements functionality
provided by SAP ERP Financials and SAP S/4HANA. The integration brings enhanced control, automation and data integrity to audit,
finance and accounting departments worldwide, while ensuring that data flowing to and from SAP solutions does so through standardized
processes.
28
R & R Updates
Comarch Named 2020 Catalyst Award Winner IT Shades
Engage & Enable
R&R Description
Comarch Telecommunications and its “AIOps Autonomous Service Assurance” project has been named as 2020 Catalyst Award Winner for
Outstanding Contribution to TM Forum assets. Comarch took part in TM Forum’s renowned collaborative proof-of-concept Catalyst program
focused on co-creating innovative solutions to important industry challenges leveraging key TM Forum best practices and standards with its
innovative AIOps autonomous service assurance championed by LGU+. Comarch’s project took the use of AI in telecommunications
assurance to a higher level by correlating potential network errors with predicted customer behavior and preventing dissatisfaction. It
demonstrated a pioneering solution and concrete AI-based use cases covering vital assurance processes, including such areas as:
• Automated problem detection
• Identification and diagnosis of root causes and bad customer experience
• Fault-fix automation
Winners were chosen by TM Forum’s Collaboration Sub-Committee, whose job is to oversee the effective creation and adoption of pragmatic
best practices and standards, delivering value to the membership by meeting industry needs.
29
R & R Updates
Apptio Announces 2020 Partner of the Year Award Winners IT Shades
Engage & Enable
R&R Description
Apptio, Inc., the leading provider of technology business management (TBM) solutions that help organizations
analyze, optimize, and plan technology spend announced the winners of the 2020 Apptio Partner of the Year awards.
The annual awards recognize global partners demonstrating growth and innovation through the advisory and ongoing
management services they provide, as well as their strategic integration with Apptio to deliver industry-leading
solutions for customers with joint go-to-market initiatives. These partners exemplify a strong understanding of the
Technology Business Management (TBM) and FinOps frameworks and have successfully implemented Apptio’s
solutions to help customers solve business-critical technology and business issues. Apptio’s global network of partners
includes more than 200 leading technology companies, systems integrators, solution providers, and consulting and
advisory firms across industry verticals.

30
R & R Updates
Druva Recognized For Excellence in Customer Success as Most Awarded IT Shades
Engage & Enable
Cloud Vendor at 2021 Stevie® Awards
R&R Description
Druva Inc., the leader in Cloud Data Protection and Management, announced it has received 11 awards as part of the 2021 Stevie® Awards for Sales &
Customer Service. Among six Gold, four Silver Awards, and one Grand Stevie Award, Druva has been recognized for its impactful support of customers
during the COVID-19 pandemic, its customer satisfaction strategy, and its personalized approach through use of customer insights. As the most awarded
cloud vendor at this year’s event, the 2021 Stevie Awards marks the latest recognition of Druva’s exceptional customer experience delivered through its
industry-defining, cloud-native platform. Delivering superior customer service is the cornerstone to success in today’s digital world. In fact, according
to PwC, 73 percent of respondents agree that customer experience helps drive their buying decisions.* SaaS solutions offer a unique customer
experience, delivering an easily accessible online platform without software or hardware requirements. Druva’s award-winning platform not only
simplifies access and management of backups, but offers IT leaders proactive alerts and storage recommendations to further reduce costs. Customers
benefit from detection capabilities that minimize the impact of malicious attacks, which are expected to cost $6 trillion in damages this year according
to Cybersecurity Ventures.** Druva Cloud Platform also offers automated disaster recovery features which can be launched in two clicks, and legal hold
capabilities which can be initiated in minutes. With a solution that is updated as frequently as every two weeks, never requires end-user patching and is
accessible from anywhere in the world, Druva has helped thousands of customers thrive in the cloud era.
31
R & R Updates
E2open Recognized as a Leader in the Gartner Magic Quadrant for IT Shades
Engage & Enable
Supply Chain Planning Solutions 2021
R&R Description
E2open the network for the digital economy, has been recognized by Gartner as a Leader in the new Magic Quadrant
for Supply Chain Planning Solutions 2021. The new Magic Quadrant states that “supply chain technology leaders
should use this research when evaluating and selecting software tools to enable their supply chain planning maturity
progression.” E2open provides a single, connected platform for all planning needs, powered by real-time data from
across the entire supply chain and artificial intelligence (AI) to enable a new level of advanced planning and better
business decision making.
32
R & R Updates
Inspired eLearning Wins Two 2021 Cybersecurity Excellence Awards IT Shades
Engage & Enable
R&R Description
Inspired eLearning announced that the company has been named a winner of two 2021 Cybersecurity Excellence
Awards. PhishProof™ Advanced Phishing Simulation earned one gold award in the Anti Phishing category, and one
silver in the Best Cybersecurity Education Provider category. Inspired eLearning designs its training content with the
end-user in mind to help reinforce learnings from the training, increase retention, and promote positive behavior that
ultimately reduces your company’s overall risk to today’s most threatening cyberattacks. The 2021 Cybersecurity
Excellence Awards honor individuals, products, and companies that demonstrate excellence, innovation, and
leadership in information security. The winners have been selected based on the strength of their nomination and the
popular vote by members of the Information Security Community (both ratings and comments).
33
R & R Updates
Inspired eLearning Wins Globee® Awards in the 2021 Cyber Security IT Shades
Engage & Enable
Global Excellence Awards®
R&R Description
Inspired eLearning announced that The Globee® Awards, organizers of the world’s premier business awards programs
and business ranking lists, has awarded Inspired eLearning three awards in the 17th Annual 2021 Cyber Security
Global Excellence Awards®. The company won gold for Best Cybersecurity Education Provider, silver in the Security
Training and Educational Programs category, and silver for PhishProof™ Advanced Phishing Simulation Software in
the New Product-Service of the Year category. These prestigious global awards recognize cyber security and
information technology vendors with advanced, ground-breaking products, solutions, and services that are helping set
the bar higher for others in all areas of security and technologies. Inspired eLearning designs its training content with
the end-user in mind to help reinforce learnings from the training, increase retention, and promote positive behavior
that ultimately reduces your company’s overall risk to today’s most threatening cyberattacks.
34
R & R Updates
Wolters Kluwer Receives SAP® EMEA South Partner Excellence Award IT Shades
Engage & Enable
2021 for Technology Adoption
R&R Description
Wolters Kluwer, a global leader in professional information, software solutions and services, received an SAP® EMEA South Award for
Partner Excellence 2021 for Technology Adoption. The award recognizes the long-term relationship, customer success, and potential for
growth of the CCH® Tagetik expert solutions in the cloud. CCH® Tagetik is available on SAP Store, which recently merged with SAP
App Center as the single digital marketplace for SAP and partner offerings. Awards were presented by SAP to the top-performing SAP
partners in the Europe, Middle East and Africa (EMEA South) region that have made outstanding contributions to driving digital
transformation for businesses that use SAP solutions. Recipients of this year’s awards have been – in partnership with SAP – helping
customers adopt innovation easily, gain results rapidly, grow sustainably and run more simply with SAP solutions. CCH Tagetik 5 is SAP
certified as powered by SAP HANA. The solution goes beyond basic integration and offers data processing performance in a single
unified platform that’s extensible and ready to process high volumes of data for artificial intelligence (AI), machine learning (ML) and
predictive analytics. CCH Tagetik is one of the few third party solutions running natively on SAP HANA and leveraging the SAP
technology stack with a long-term development commitment.

35
R & R Updates
Temenos Recognized for its Excellent Sustainability Performance in the IT Shades
Engage & Enable
S&P Global Sustainability Yearbook 2021
R&R Description
Temenos the banking software company, announced that it has received a Bronze Class distinction in the S&P Global
Sustainability Yearbook 2021, an annual report of companies with the best performance in sustainability. Temenos
ranked as a sustainability leader and in the top five companies in the software industry category alongside Adobe,
Microsoft, NortonLifeLock and SAP. Temenos was also awarded Industry Mover status in recognition of recording the
strongest year on year score improvement in the software industry. Companies in the Yearbook are selected for
inclusion based on their results in the S&P Global Corporate Sustainability Assessment (CSA), the foremost global
sustainability benchmark. A record number of companies participated in this year’s CSA, which indicates that
sustainability is becoming increasingly important on corporate agendas.
36
R & R Updates
Zerto Wins IT Central Station’s Peer Award for 2021 IT Shades
Engage & Enable
R&R Description
Zerto, an industry leader in cloud data management and protection, has won the prestigious IT Central Station Peer
Award for 2021. IT Central Station is the leading technology review site in Cybersecurity, DevOps and IT. Enterprise
tech decision makers rely on IT Central Station’s in-depth peer product reviews and unparalleled peer-driven content.
IT Central Station’s Peer Awards rank the world’s best tech products based on authentic, timely reviews from verified
reviewers. Every reviewer on the site is verified to help buyers make well-informed, smart business decisions.
37
IT Shades
Engage & Enable
Customer Success Updates


Japanese Tier 1 Operator Has Selected Comarch OSS to Deliver 5G Network IT Shades
Engage & Enable
Orchestration and Service Assurance for 5G Slicing Services
Description
One of the largest mobile operators in Japan has selected Comarch OSS solutions to be deployed across its 5G network in order to increase
the company’s competitiveness in the Japanese market. The Japanese Tier 1 operator has selected Comarch to deliver its network orchestration
for standalone 5G network, choosing the company based on its expertise, experience with the delivery of 5G network solutions, and provision
of a comprehensive offer. The solution provided by Comarch aims to deliver automation facilities for provisioning and smart monitoring. The
platform will enable support for self-maintenance and self-healing scenarios, which are fundamental in the context of 5G network success.
Comarch’s innovative product for orchestration of 5G standalone core networks runs in the cloud and incorporates a microservices approach,
delivering, among others, Network Service Management and Network Slice Subnet Management functions capabilities to the customer. From
the business perspective, it will enable smooth and seamless design of automation for 5G scenarios and support for the rapid deployment of
services based on network slicing. The capabilities of the solution delivered by Comarch will boost retail and business customers’ perception
of new services delivery by increasing the speed of service provisioning. As such, it is crucial for offers foreseen for network slice-based
scenarios to design new services using model-driven TMF SID-compliant Resource Catalog.
38
Druva Teams with Leidos on NASA NEST Contract IT Shades
Engage & Enable
Description
Druva Inc., the leader in Cloud Data Protection and Management, has teamed with Leidos a FORTUNE 500® science
and technology leader, on NASA’s End-user Services & Technologies (NEST) contract. As a subcontractor, Druva will
protect more than 60,000 endpoint workloads. This enables NASA to seamlessly protect, backup and restore files
across the organization, regardless of device or location, utilizing AWS GovCloud (US). The NASA NEST team is
moving the agency from a traditional PC model to a more device-agnostic, mobile-friendly model with built-in security
and cloud-based resources for better addressing workforce needs. As the only FedRamp-certified SaaS-based data
protection offering with comprehensive protection certified for use by government agencies via AWS GovCloud,
Druva is able to support NASA’s dispersed team with centralized, compliant, and secure storage.
39
Cory Expands Asset Performance Management with Infor IT Shades
Engage & Enable
Description
Infor, the industry cloud company, announced that Cory, a leading resource management, recycling and energy recovery company, has deployed Infor EAM to
enhance its asset performance management. Already live in its main facility at Belvedere, London, with transfer stations and other sections of the business to
follow, the platform is set to optimise the organisation, coordination and intelligence surrounding maintenance planning and associated inventory. Operating one
of the largest ‘energy from waste’ facilities in the UK, Cory is located on the banks of the River Thames and operates a river-based infrastructure that transports
waste on a fleet of barges, turning approximately 750,000 tonnes of waste each year into baseload partly renewable electricity. The company selected Infor EAM
as part of a modernisation project designed to support expansion plans that will add a new energy recovery facility and anaerobic digestion facility for food and
green waste, solar power and battery storage. Infor EAM will facilitate enhanced knowledge, intelligence and decision making across a growing asset register,
expanding the company’s capacity to manage waste as efficiently as possible. The cloud deployment utilising Amazon Web Services (AWS) infrastructure will
help reduce both total cost of ownership (TCO) and data security risk. Infor EAM’s advantages are many. It will provide the ability to optimise health and safety
standards through effective equipment maintenance, and help meet compliance requirements. The solution will help extend the lifespan of assets and associated
return on investment (ROI) for Cory’s equipment, from cranes to barges. Infor EAM will also help reduce risk by capturing knowledge in a consistent manner, and
provide contextualised insights to boost productivity and circumnavigate skills shortages.
40
China’s Deppon Express Selects Infor in Logistics Asset Management IT Shades
Engage & Enable
Overhaul as it Gears Up for Expansion
Description
Infor, the industry cloud company, announced Chinese integrated logistics services provider Deppon Express has selected Infor EAM
to strengthen its corporate asset management, optimize allocation and leverage advanced management models to improve overall
operational and business efficiency in the wake of rapid business development and expansion. Deppon Express selected Infor EAM
to help digitize and optimize operations to reach new levels of efficiency. The solution will help the logistics giant manage all its
assets, boost efficiency of equipment and personnel, increase vehicle utilization, reduce equipment-related trips-per-order costs and
lay the foundation for the reduction of overall equipment operating costs. Infor’s rich industry experience, proven track record in
helping businesses with asset management capabilities, and its ability to closely meet Deppon Express’s business demands made it
the perfect partner for Deppon Express. Ranked a Leader in Gartner’s Magic Quadrant for Enterprise Asset Management Software,
Infor EAM provides industry-specific solutions to address the unique challenges of businesses in any category. Specifically, clients
can leverage Infor EAM to maximize the reliability and performance of assets, track labor costs and more.
41
ASRY Modernisation Continues with Infor Cloud-Based Digital IT Shades
Engage & Enable
Transformation Platform
Description
Infor announced that ASRY, the Arabian Gulf’s leading maritime repair and fabrication facility based in Bahrain, has signed a contract with Infor to
implement a new state-of-the-art facility-wide enterprise resource planning (ERP) system, Infor CloudSuite Industrial Enterprise, to spearhead its digital
transformation. ASRY (Arab Shipbuilding & Repair Yard), which was established in 1977, handles the repair and conversion of ships, rigs and naval vessels,
in addition to fabrication and engineering services covering onshore and offshore industrial components. The company has more than 2,000 employees and
operates large-scale facilities including a 500,000-deadweight drydock, two floating docks, 15 repair berths, and a 250,000+-square-meter fabrication area.
ASRY completes around 250 projects annually. As a pillar of the region’s maritime sector, ASRY’s directors were keen to streamline and automate processes
across every department in the company and upgrade ASRY’s digital integration to industry best practices. The company selected Infor CloudSuite Industrial
Enterprise, which will run on Amazon Web Services (AWS), delivering high performance, scalability and security to replace the existing ERP system. Given
the large scale of its operation and the high volume of complex projects it is working on at any one time, ASRY also opted to deploy Infor Birst, allowing it
to gather, analyse and extract value from data generated across all areas of its business and operations. This will provide powerful insights from the
boardroom to the shop floor, supporting sound decision making, particularly in terms of understanding which areas of the business may require improvement
and where to best allocate resources.

42
Zahid Tractor Turns to Infor for Digital Transformation IT Shades
Engage & Enable
Description
Infor announced Zahid Tractor, a Saudi Arabia-based Zahid Group company that supplies construction machinery and commercial
vehicles, is now using Infor enterprise resource planning (ERP) to streamline and gain visibility across all departments. The integration
of Infor M3 for Equipment allows Zahid Tractor to continue to distinguish its customer-centric offering and commitment to excellence
across the Kingdom of Saudi Arabia’s construction, transportation and rental sectors. Zahid Tractor is the authorized distributor of
Caterpillar in its Construction Machinery Division, a partnership that has been in place for 71 years. Under its Commercial Vehicles
Division, Zahid Tractor is the authorized distributor of Volvo Trucks Group (Volvo Trucks, Renault Trucks and UD Trucks); a partnership
that has been in place for 41 years. Zahid Tractor originally depended on a bespoke homegrown enterprise information technology
solution. As the company continued to grow, this solution was no longer feasible and could not support Zahid Tractor’s aggressive digital
transformation drive. With the ambition of streamlining all facets of the business as part of its “Ethos of Excellence” and deploying
state-of-the-art technologies (such as business intelligence, artificial intelligence and machine learning), Zahid Tractor commissioned one
of the big four consulting firms to oversee the due diligence process in selecting the ideal ERP solution.
43
The Weir Group's ESCO Selects Kinaxis to Enable Global Supply Chain IT Shades
Engage & Enable
Transformation
Description
Kinaxis® Inc. the authority in driving agility for fast, confident decision-making in an unpredictable world, has been
selected by ESCO,® a division of The Weir Group, to transform its global supply chain and provide the agility and
responsiveness needed to deliver innovative and quality products that enhance its customer safety and productivity. ESCO
is recognized as an industry leader in the engineering, manufacturing and servicing of mission-critical equipment used by
companies in the mining and infrastructure markets. ESCO selected Kinaxis to enhance customer satisfaction by
supporting its global sales and operations. Using Kinaxis RapidResponse® and its concurrent planning technique, ESCO
will gain full connectivity and visibility across its end-to-end supply chain. This gives everyone in the ESCO supply chain
network a consolidated and up-to-date company-wide view of data to enable what-if scenario analysis so it can rapidly
take action when changes happen. It will also help the company improve forecasting and planning, reduce inventory
obsolescence, and increase confident decision-making, all in real-time.

44
Kinaxis Helps Crestron Electronics Shape the Future of its Supply Chain IT Shades
Engage & Enable
Description
Kinaxis® Inc. the authority in driving agility for fast, confident decision-making in an unpredictable world, has been
selected by Crestron Electronics to help accelerate its global supply chain transformation. Based in Rockleigh, NJ,
Crestron Electronics creates automation technology solutions that are designed for the way people work to help improve
communication and collaboration from the desktop to the boardroom. Crestron solutions are managed by a cloud-based
system for easy deployment, monitoring and upgrading. Crestron selected Kinaxis RapidResponse® and concurrent
planning to instantly and continuously balance its supply and demand planning and effectively manage inventory. To start
realizing benefits in as little as 16 weeks, Crestron will take advantage of Kinaxis' rapid deployment process, RapidStart.
This process ensures data gets into RapidResponse sooner to accelerate user adoption and learning and allow the company
to start benefiting from the power of concurrent planning quickly. The result will be improved delivery, enhanced
customer satisfaction and increased inventory savings.

45
Cyient Selects Kinaxis to Support Digital Supply Chain Transformation IT Shades
Engage & Enable
Description
Kinaxis® Inc. the authority in driving agility for fast, confident decision-making in an unpredictable world, announced it has been
selected by Cyient, a global engineering, manufacturing, and digital technology solutions company with over 13,000 associates
in 14 countries, serving more than 300 customers. Cyient will take advantage of RapidStart, the Kinaxis rapid deployment
process to accelerate time to value. India-based Cyient helps clients across various industries to design, build, operate and
maintain their products and services. With a complex supply chain that supports both make-to-order and make-to-stock products,
Cyient needed a planning solution that integrates all its supply chain data into a single platform, including its SAP ERP, providing
transparency and agility across its organization. Cyient will leverage Kinaxis RapidResponse® and concurrent planning to
instantly and continuously balance its supply and demand planning and help to manage inventory by minimizing excess and
obsolete products. This will enable Cyient to enhance its customer service, shortening the time it takes to respond to change. It
will also provide the company with a planning platform that can scale with Cyient as the company continues to grow.
46
U.S. Health Care Organizations Select SurveyMonkey Enterprise to IT Shades
Engage & Enable
Improve the Feedback Experience for Patients and Staff
Description
SurveyMonkey a leader in agile software solutions for customer experience, market research, and survey feedback, announced that
Constellation Behavioral Health, Garnet Health, and other health care organizations deployed SurveyMonkey Enterprise to capture
critical experience and sentiment feedback from patients and employees who are on the front lines of the COVID-19 crisis. With the
help of the solution, health care organizations have been able to rapidly systematize and manage post-vaccine health and wellness
check-ins for staff and patients, accelerating the loop between feedback and action. Hundreds of organizations across health care,
governments, education, and IT deploy SurveyMonkey Enterprise to simplify and streamline their COVID-19 response. Featuring
expert-designed templates, including CAHPS® and AHRQ® surveys, and easy benchmarking, the intuitive health care solution
within SurveyMonkey Enterprise provides scalable, automated ways to gather insights from staff and patients as organizations
continue to fight the pandemic. The solution’s ease of use, time to value, and superior customer support make it an attractive
alternative to offerings that require heavy implementation or an army of consultants.
47
Mulberry Selects SurveyMonkey’s GetFeedback Platform to Power its IT Shades
Engage & Enable
Agile Customer Experience Program
Description
SurveyMonkey a leader in agile software solutions for customer experience, market research, and survey feedback,
announced that Mulberry, a global luxury lifestyle brand, has selected SurveyMonkey’s GetFeedback platform to
power its customer experience (CX) program. Compared to service-heavy CX offerings, the GetFeedback platform is
a powerful yet easy-to-use agile CX solution that helps organizations set up their CX program within days—not
months—to quickly understand and act on customer insights. Leveraging agile CX enables organizations to identify
problems, iterate quickly, and deliver meaningful experiences that increase customer satisfaction and loyalty. With
GetFeedback, Mulberry is now able to understand customer needs and reduce friction points, including post-purchase
feedback after online transactions and website feedback.
48
Women’s March Global Selects SurveyMonkey Enterprise to Give a Voice IT Shades
Engage & Enable
to Women Around the World
Description
SurveyMonkey a leader in agile software solutions for customer experience, market research, and survey feedback,
partners with Women’s March Global, a nonprofit network for advancing women's human rights, to release preliminary
findings from its Global Count initiative, which launched in January 2021 to collect feedback from women worldwide.
Women’s March Global selected SurveyMonkey Enterprise to power the project, which is on track to become one of the
largest ever global mapping polls. The data will advocate for the rights of diverse communities of women in lieu of
International Women’s Day marches, which were postponed due to COVID-19 distancing measures. SurveyMonkey
Enterprise provides the vast solution needed for Women’s March Global to engage women worldwide on their unique
political, economic, and social challenges. The feedback data collected will inform future efforts to progress gender
equality and uproot injustice. SurveyMonkey’s secure platform and robust integration potential were major factors in the
nonprofit’s decision to leverage the tool to map critical issues that women face across the globe.
49
Mpac chooses Wolters Kluwer and Hayne for CPM software investment IT Shades
Engage & Enable
to digitally transform its finance processes
Description
Mpac, a global leader in innovative automation ecosystems designed to help manufacturing businesses adapt and
thrive, has invested in the CCH® Tagetik expert solution from Wolters Kluwer to digitally transform its internal
finance processes and meet the changing needs of the manufacturing sector. Implemented by UK consultancy HAYNE
Solutions, the software will enable Mpac to meet the manufacturing sector’s rapidly changing needs and demands, and
to continue to support innovation, growth and sustainability. Mpac is dedicated to delivering customer-driven digital
solutions that leverage data to help manufacturers stay competitive, reduce costs, and increase efficiencies and ROI. To
support its customers further, Mpac needed a solution that could improve internal systems and maximize operational
effectiveness and business management through accuracy, efficiency and increased visualization.
50
ClearView to Power Digital Transformation with Oracle Insurance IT Shades
Engage & Enable
Description
Diversified financial services company, ClearView Wealth Limited has chosen Oracle Insurance Policy Administration (OIPA) to
support its digital transformation journey. The move is part of a wider technology investment by the company to modernise its
systems and processes. With the technologies, ClearView will be able to improve efficiencies, meet new regulatory requirements,
reduce operating costs, and improve the digital experience for both employees and customers. ClearView’s three operating
segments are life insurance, wealth management, and financial advice. The group has $282.0 million in in-force premiums, over
$3 billion in funds under management, and 270 financial advisers across its financial advice network. Oracle’s insurance system
helps insurers modernise and simplify their business by consolidating multiple back office policy systems on a single platform.
Oracle’s rules-driven Insurance Policy Administration system supports policy issuance, billing, collections, policy processing,
and claims. The system has open integration capabilities and the ability to be deployed on the cloud, including with Oracle Cloud
Infrastructure and its Autonomous Database and Autonomous Transaction Processing capabilities.
51
Nbg Home Selects Manhattan Active® Warehouse Management To IT Shades
Engage & Enable
Streamline And Unify Its Supply Chain
Description
Manhattan Associates Inc. announced that one of the largest home decor manufacturing companies and importers in
the world, NBG Home, has chosen to implement Manhattan Active® Warehouse Management, the world’s first
cloud-native enterprise-class warehouse management system (WMS) that unifies every aspect of distribution and
never needs upgrading. The company plans on installing the Manhattan solution at its four distribution centers with the
first implementation taking place in its Goose Creek, South Carolina facility by mid-2021. With distribution being
critical to the business, NBG Home needed a system that not only could scale to meet its needs but also has the ability
to quickly respond to evolving and unforeseeable changes. In evaluating various WMS solutions in the market, NBG
Home selected Manhattan Active Warehouse Management as it was the only platform to meet both requirements.
52
Medline Delivers Enhanced Logistics Capabilities To European Customer IT Shades
Engage & Enable
Base With Manhattan Scaletm
Description
Manhattan Associates Inc. announced that leading global healthcare provider and medical products specialist, Medline,
has selected Manhattan SCALE warehouse management solution (WMS) to optimise and drive efficiencies in its
supply chain and distribution functions across its European operations. With roots dating back to 1910, Medline has
grown from a small American manufacturer of aprons, surgical gowns and uniforms to a thriving B2B global
healthcare provider. The company has a warehouse, manufacturing and sales footprint in 13 European countries, which
puts pressure on its manufacturing and distribution processes.
53
Top Egyptian Bank Selects Temenos to Transform Digital Banking in IT Shades
Engage & Enable
Egypt
Description
Temenos the banking software company, announced Suez Canal Bank has selected Temenos Infinity to transform the digital customer experience for its retail
and business banking. Temenos Infinity provides a complete digital platform for Suez Canal Bank, covering the entire customer lifecycle from customer
onboarding, account opening and digital servicing. With Temenos Infinity, the bank is able to bring new products to market faster, accelerate digital customer
onboarding and increase front office efficiency to achieve a market-leading cost-income ratio. By making more banking products and services accessible and
optimized for mobile devices and leveraging advanced technologies like AI for example for a new Chatbot service, Suez Canal Bank aims to accelerate the
shift from serving customers in branch to its digital channels. This will help the bank achieve its strategic goals to grow sustainably while delivering more
value to customers and shareholders. Cairo-Based Suez Canal Bank is in the top 10 banks Egypt with over EGP50 billion in assets and a network of 48
domestic branches. It offers personal, corporate and Islamic banking products and services, including customized banking solutions to meet the needs of
small and medium enterprises (SMEs). Digital banking is a top priority for Suez Canal Bank in relation to increasing financial inclusion. According to World
Bank figures, Egypt’s population of 64.7 million people over the age of 15 is largely dependent on cash with only 32.8% holding bank accounts. With
Temenos Infinity, Suez Canal Bank’ customers will enjoy a seamless and frictionless digital experience to manage their cards and accounts, pay bills and
other payments, apply for new products and services and engage with the bank via chat – all from their mobile device.
54
Ireland’s Croí Laighean Selects Temenos SaaS to Create Credit Union of IT Shades
the Future Engage & Enable
Description
Temenos the banking software company, announced that Croí Laighean Credit Union has selected Temenos front-to-back
Software-as-a-Service (SaaS) to transform its digital banking. This strategic move from a legacy, on premise system to a community
banking solution powered by Temenos SaaS will ensure that Croí Laighean has the technology it needs now and into the future to compete
on a level playing field with the big banks and fintech challengers. For Croí Laighean, a strong community presence and the best in digital
banking is a winning combination that will help the credit union to differentiate with a service that appeals to members and supports
growth. Hosted on Microsoft Azure in Microsoft’s Dublin data center, the service is already in use by a number of othercredit unions in
Ireland, including Capital Credit Union, Credit Union Plus and Tullamore Credit Union. Temenos’ community banking solution offers
pre-packaged, front-to-back credit union products, processes and channels, all built on modern cloud-native and API-first technology. It
gives Croí Laighean the capability to offer outstanding digital member experiences, bring new products to market faster and achieve
efficiencies through increased automation and digitization of processes. Delivered as SaaS, Croí Laighean is always up-to-date with the
latest in digital banking technology without the cost and risk of maintaining on premises systems.
55
IT Shades
Engage & Enable
Partner Ecosystem Updates


1E Transitions to ServiceNow’s Elite Partner Program IT Shades
Engage & Enable
Description
1E, the real-time digital experience management company, announced its transition to the ServiceNow Elite Partner Program
segment for support of ServiceNow customers with deeply integrated endpoint automation. The 1E Tachyon Platform closes
the last mile of ticket resolution in real-time by embedding endpoint and app diagnostics, as well as a library of automations
into the ServiceNow incident page. 1E Tachyon also works in concert with the ServiceNow Virtual Assistant to enable truly
automated self-healing, all part of an initiative designed to help service desks offer a truly first-class digital experience as
organizations shift to long-term hybrid work. 1E’s transition to the Elite segment recognizes achievements in the ServiceNow
partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate 1E’s
level of ServiceNow investment and go-to-market maturity. 1E was also named ServiceNow’s EMEA App Development
Platform Partner of the Year in March 2020, one of several top industry accolades recently received by 1E and its Tachyon
platform. Currently, 1E provides clients with five ServiceNow industry applications.

56
Amadeus and Mastercard expand partnership to accelerate the adoption of IT Shades
Engage & Enable
virtual payments in travel
Description
Amadeus and Mastercard announce a five-year extended global collaboration to help broaden access to virtual card
payments across the travel ecosystem. Through this relationship, Amadeus and Mastercard will continue to provide
flexible, secure, and efficient ways to make and receive payments. Today’s expansion builds on an existing strategic
relationship committed to offer a fast, secure, and automated way to pay and get paid through Amadeus’ B2B Wallet
payment platform with virtual payment technology offered through the Mastercard Wholesale Program. The program
is a solution specifically designed for the travel industry utilising virtual card technology to help enhance payment
protection and increase visibility for transactions between travel agencies and their suppliers. Virtual cards can protect
cashflow, mitigate risk of default and simplify back-office reconciliation while helping to improve the payment
experience for both travel agencies and travel suppliers, such as airlines and hotels.
57
Amadeus and Microsoft form strategic partnership to drive future innovation IT Shades
Engage & Enable
in travel
Description
Amadeus and Microsoft announce a global strategic partnership that will harness cloud technology to innovate and explore new products and solutions
and create smoother travel experiences in the future. The partnership will combine Microsoft trusted, secure cloud platforms and industry-leading
collaboration and enterprise technologies with Amadeus’ proven expertise and innovation in travel technology. Amadeus and Microsoft will specifically
work together in three clear areas:
• Foster collaboration across the entire travel industry to create new hyper-personalized services and industry offerings tailored to the unique needs of
the travel ecosystem.
• Focus on joint innovation and product development, together bringing expertise and agile development capabilities to envision, design and deliver
cutting-edge travel solutions offering more relevant and sophisticated end-user experiences. This will also mean coordinated go-to-market strategies
that leverage Amadeus’ and Microsoft’s respective footprint and capabilities.
• Accelerate the move of Amadeus’ technical platform to the public cloud, leveraging Microsoft Azure technology foundations for even greater agility
and resiliency. This will in turn enable deployment across Azure’s many regions for optimized operations worldwide. Microsoft will become Amadeus’
preferred cloud provider.

58
Amadeus to distribute IAG content via NDC standard IT Shades
Engage & Enable
Description
Amadeus and International Airlines Group (IAG) have partnered to announce their commitment to drive advanced travel retailing through
NDC. Through the agreement, content from IAG operators, including British Airways, Iberia, Aer Lingus and Vueling, will be made
available for travel sellers, agents and corporations through the Amadeus Travel Platform via Amadeus’ NDC-enabled solutions. British
Airways and Iberia NDC connections to Amadeus are targeted for the second half of this year, with Vueling following in 2022. Further
information about Aer Lingus implementation will follow in due course. This agreement is another milestone in Amadeus and IAG’s
strategy to embrace digital retailing practices. It allows for an improved user selling experience and access to current and future
personalized offers such as, Additional Price Points (continuous pricing). Both organizations have already started to work on the
integration of IAG’s NDC content into the Amadeus Travel Platform. This will ensure that agents worldwide will be able to search,
compare, book, and service IAG NDC content in one merged display through their go-to Amadeus solution. This agreement is another
important milestone for NDC’s adoption across the industry. Now more than ever, there is a need for more scalable end-to-end solutions
that are thoroughly integrated into the travel seller’s ecosystem to ensure NDC bookings can be made and serviced efficiently.
59
Amdocs Media’s Vindicia and Vimeo Extend Long-Term Engagement to IT Shades
Engage & Enable
enable Vimeo’s global SaaS video platform
Description
Vindicia, part of the Amdocs Media Division and a leader in business-to-consumer digital services monetization,
announced extending its long-standing engagement with Vimeo. Vindicia provides Vimeo with a complete subscription
management and retention solution to maximize customer lifetime value and business agility. As part of this
agreement, Vimeo will continue to use Vindicia services to enhance monetization of their subscription and one time
purchase services. Vindicia offers cloud-based, SaaS solutions that provide the scalability and flexibility to continue
supporting Vimeo’s global growth.
60
City Of Charlotte And Avidxchange Announce Partnership In Minority-Owned IT Shades
Engage & Enable
Business Growth Program
Description
The City of Charlotte, in partnership with AvidXchange, is accepting applications to join the fourth AMP Up program
cohort. AMP Up is a business growth education program that helps small business owners increase their revenues, create
jobs, and positively impact their community. Program participants complete Interise’s award-winning and internationally
recognized StreetWise ‘MBA’ curriculum and learn how to scale up their business model. The curriculum includes
business development, mentoring, targeted training, and access to large corporations for contract and procurement
opportunities. AvidXchange will partner with the city to lead seminars as part of the curriculum, sharing first-hand
experiences and insights to help participants realize long-term success as entrepreneurs. At the conclusion of the program,
business owners will know how to create and manage a customized, three-year strategic growth plan. Based on 2019 data
collected by Interise, business owners who graduated from the program have reported 21% revenue growth and garnered
$526 million in government contracting.
61
Arcoro Announces Partnership with RedHammer IT Shades
Engage & Enable
Description
Arcoro®, a proven provider of human resources management (HR) cloud-based software for high-risk industries, has
announced its new partnership with RedHammer, a leading provider of outsourced accounting solutions for the
construction industry. The partnership between Arcoro and RedHammer will enable joint customers to maximize the
benefits of their current HR and financial software. Arcoro’s software suite helps construction companies hire skilled
teams faster while more easily meeting compliance requirements with streamlined back office processes. Through the
new partnership, RedHammer is able to provide Arcoro customers with bookkeeping, payroll, and job cost services
within their current financial software. RedHammer supports the popular construction financial software platforms
including Arcoro integration partners Sage ®, QuickBooks®, Foundation®, and ViewPoint®.
62
Arcoro Announces New Integration Partnership with LaborChart IT Shades
Engage & Enable
Description
Arcoro®, a proven provider of human resources (HR) management solutions for high-risk industries, announced a new
integration partnership with LaborChart, whose leading workforce management and planning software is built for
construction. Arcoro customers can use LaborChart as an extension of Arcoro’s ExakTime® Time and Attendance
software. With options for scheduling, workforce dispatching and forecasting, construction leaders can more
effectively plan for their labor needs between the field and the office. LaborChart allows project managers to request
personnel based on project title, location or skill level needed, and deploy corresponding schedules to their workforce.
Construction leaders can view their upcoming project load to ensure they have the right people for the job. An
integration between Arcoro’s ExakTime Time and Attendance tracking software and LaborChart helps organizations
understand their needs in real-time and better plan for future projects.
63
Finastra joins the FedNow Pilot Program to advance instant payments in the IT Shades
Engage & Enable
United States
Description
Finastra announced that it has joined the Federal Reserve’s FedNow Pilot Program to support development, testing and adoption of the
FedNowSM Service. Finastra joins other progressive banks, credit unions and payments technology organizations in the FedNow
Community to help shape the future of payments and develop use cases that leverage FedNow functionality. The FedNow Pilot program
is designed to support development, testing and adoption of the FedNow Service, and to encourage development of services and use cases
that leverage FedNow functionality. As a part of the FedNow Pilot Program, Finastra will help shape and provide input into the service
and adoption roadmap, industry preparation, and overall instant payments strategy. Pilot firms will also have the opportunity to work with
the FedNow Service prior to general availability. Finastra’s payment solutions provide financial institutions with the tools to meet all of
the challenges of new technologies and innovations in the payments space, including immediate/real-time payment schemes, open APIs,
artificial intelligence, and cloud computing. With a broad suite of integrated solutions for financial institutions ranging from the world’s
largest banks to community banks and credit unions, Finastra provides the technology platform to take payments systems forward on a
road to modernization.
64
Aquitaine Hospitality Deepens Partnership with Infor for Management of its IT Shades
Engage & Enable
Hotels, Residences and Restaurants
Description
Infor announced that Aquitaine Hospitality, a brand of the hotel group Aquitaine Promotion, is expanding its deployment of Infor
HMS (Hospitality Management Solution), the business solution dedicated specifically to the tourism, hotel and restaurant industries.
The project, which began in 2016 with the implementation of Infor HMS at the Apparthotel Ténéo Talence Espeleta, has gradually
been extended to other properties, including the group's brand new modern accommodation concept: "Live Hotels." Aquitaine
Promotion group has organized its activities around three divisions devoted to real estate, restaurants, and hotel management. The
group has 130 employees and owns 16 establishments (hotel residences, student residences, hotels and restaurants), two of which will
be inaugurated this summer. Aquitaine Hospitality strategically chose the Infor HMS solution to create more efficient, flexible and
scalable management of operations associated with the various professions in the hotel industry. It is continually seeking to
modernize practices and to invest in a solution capable of adapting to business requirements, brand and positioning specificities, and
critical forecasting analysis models. This is particularly important in the context of current systemic crises but also with future
resilience in mind.
65
Infor and C3 AI Form Strategic Partnership to Deliver Scalable Enterprise AI IT Shades
Engage & Enable
Industry Applications
Description
C3 AI a leading enterprise AI software provider, and Infor, an ERP technology cloud leader, announced a wide-ranging strategic
alliance designed to jointly expand enterprise-class artificial intelligence (AI) solutions across applicable industries to extend
Infor’s native machine learning capabilities. This will allow Infor to explore expansion of its industry offerings into edge
scenarios and analyze ways to provide deeper capabilities beyond standard Infor offerings. Infor plans to market, license, and
deploy C3 AI prebuilt solutions to Infor customers under the Infor brand and to explore new solutions using the C3 AI® Suite.
Infor and C3 AI expect to leverage both companies’ existing digital portfolios to collaborate on new integrated enterprise AI
applications that can support specific industry needs. The initial focus will be on predictive maintenance surrounding Internet of
Things (IoT) systems with the goal of providing a more proactive and accurate maintenance strategy within Infor’s EAM
(Enterprise Asset Management) solution. The partnership is structured to allow exploration into other verticals and is designed to
supplement Infor’s existing platform technologies in advanced analytics and embedded intelligence.
66
Sage expands partnership with Corporate Spending Innovations to deliver IT Shades
Engage & Enable
new Vendor Payments offering within Sage Intacct
Description
Sage the market leader in cloud business management solutions, and Corporate Spending Innovations (CSI), a leader in electronic
B2B payment solutions, announced an expanded relationship. The companies are working together to deliver new vendor
payments capabilities natively within the Sage Intacct cloud financial management system – providing a seamless experience
from bill to reconciliation for joint customers. From processing automated clearing house (ACH) batches to printing and mailing
checks, the accounts payable (AP) process is often time-consuming and costly. Finance teams end up jumping between multiple
systems or getting bogged down in manual processes to deliver and reconcile vendor payments. With the new Sage Intacct Vendor
Payments powered by CSI, businesses can streamline and automate their payments process. This solution brings together Sage
Intacct’s best-in-class cloud financials and the trusted payments platform from Corporate Spending Innovations to deliver a
seamless payments experience. The new offering enables customers to pay vendors quickly, speed up reconciliations, and offer
more ways to pay – all while reducing payment transaction costs.

67
Sapiens Expands Partnership With Atos To Deliver Transformational Life & IT Shades
Engage & Enable
Pension Business Process Outsourcing Services
Description
Sapiens International Corporation a leading global provider of software solutions for the insurance industry, announced
an extension of its partnership with Atos. As part of the enhanced agreement, Sapiens’ life insurance software solutions
will broaden Atos’ strategic, innovative services and BPO offering to enable the highest level of operational and
customer excellence. The provision of a single Life & Pension platform from Sapiens leverages its proven functional
and highly automated migration capabilities at the core. The solution fully integrates to a wide range of Atos’ digital,
BI and CX services and functionalities. Atos, the European leader in cloud, cybersecurity and high-performance
computing, provides end-to-end, orchestrated hybrid cloud, big data, business applications and digital workplace
solutions through its end-end digital transformation offering.
68
Echo® Partners With Sapiens To Offer Complete Digital Payment Solution IT Shades
Engage & Enable
For Insurance Carriers
Description
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, and ECHO Health, Inc.,
which provides digital payment processing for healthcare, workers’ compensation, property & casualty and other specialty insurers,
announced a partnership that will provide carriers with a comprehensive, digital payment solution through a single, secure,
streamlined portal. Founded in 1997 and now processing more than $1 billion in payments every week, ECHO specializes in
removing barriers to digitization and immediately connects clients to a network of more than one million electronic-ready insurance
vendors and providers – the largest in the nation. Together with Sapiens’ CoreSuite for Property & Casualty and CoreSuite for
Workers’ Compensation solutions, ECHO’s payment processing solution will enable carriers to eliminate cumbersome manual
payment processes, which are cited by 54 percent of large businesses and 65 percent of small businesses as among their leading B2B
payment challenges. The joint offering will allow clients to reconcile payments across multiple modalities, with minimal IT
requirements and maximum-security protection. All client financial data will be streamlined into a single access point, making for
more efficient and profitable decision-making.
69
Sapiens And Rising Medical Solutions Partner To Simplify Processes, Reduce IT Shades
Engage & Enable
Costs For Workers’ Compensation And Property & Casualty Carriers
Description
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, and Rising Medical Solutions, a
provider of healthcare management solutions for the workers’ compensation, auto, liability and group health markets, announced a partnership
and integrated offering that will provide carriers with the tools and intelligence to make well-informed, data-driven, equitable payment
decisions as to medical care/treatment. The joint Sapiens-Rising offering will help insurers utilize critical data in real time while providing an
enhanced user experience – from a rich user interface to a seamless integration covering processes from claims transactions through medical
management oversight and payment. Rising provides medical cost containment and care management services, including medical bill review,
to manage the cost and quality of medical care. Targeting workers’ compensation and property & casualty insurance carriers, the joint offering
will integrate with both Sapiens Platform for Workers’ Compensation and Sapiens CoreSuite for Property & Casualty. Combined with
Rising’s proprietary technology – the industry’s only fully integrated, multi-product, multi-line, healthcare management platform – the
offering will help organizations unlock the value of their claims and medical management information from transaction to reporting,
providing greater insight to make more informed decisions across the enterprise.
70
SurveyMonkey Partners with the Eva Longoria Foundation to Empower IT Shades
Engage & Enable
Latina Entrepreneurs during the COVID-19 crisis and beyond
Description
SurveyMonkey a leader in agile software solutions for customer experience, market research, and survey feedback, announced a partnership with
the Eva Longoria Foundation (ELF) to provide Latina entrepreneurs free resources to help their businesses succeed. Part of the SurveyMonkey for
Good program, the partnership with ELF will provide Latina entrepreneurs access to SurveyMonkey products, and training modules focused on
three key topics: survey basics and best practices, market research, and customer loyalty. During this initial pilot program, a group of 60 Latina
entrepreneurs will have access to SurveyMonkey licenses, with live virtual training offered in both English and Spanish. The entrepreneurs
identified these resources as most helpful to their businesses in a survey conducted with the group. The engagement will last one year, ensuring
ongoing support as the entrepreneurs continue to adjust to pandemic-induced challenges. The Eva Longoria Foundation and SurveyMonkey will
evaluate feedback from participants and improve upon the partnership and future related offerings from SurveyMonkey for Good. the Eva
Longoria Foundation was created to help Latina women and girls build better lives for themselves through education and entrepreneurship. ELF
focuses on these areas because both have the power to transform lives, and Latinas have distinctly unique challenges accessing both. ELF believes
that by providing Latinas with the resources to succeed in school and business, we can help empower the broader Latinx community.
71
PROS Partners with ISB AG to Tackle Pent-up Demand for Pricing IT Shades
Engage & Enable
Excellence in DACH
Description
PROS® a provider of AI-powered solutions that optimize selling in the digital economy, announced a strategic partnership
with ISB AG to expand the PROS implementation, integration and support capabilities to customers across Germany,
Austria and Switzerland. The new partnership will deliver PROS industry-leading pricing software with ISB AG’s
implementation expertise to customers with the ongoing support needed to enable future adoption of PROS solutions,
helping to accelerate digital selling transformations in the region. The rise in buyer preference for digital channels has
caused pricing complexity to increase exponentially. Pricing systems that generate consistent and harmonized prices
across all go-to-market channels are the only way companies can meet the needs of today’s buyers while building
customer trust and loyalty. A local partner with deep-rooted expertise in navigating complicated IT landscapes can drive a
smooth implementation of these critical systems, ensuring companies can best serve their customers now while
progressing towards bringing their full digital strategy to fruition.
72
Temenos and Canadian Western Bank Break the Boundaries of SME Banking IT Shades
Engage & Enable
with an Explainable AI Digital Banking Solution
Description
Temenos the banking software company, announced that it is partnering with Canadian Western Bank (CWB) on a pioneering innovation
to support small- and medium-sized enterprises (SMEs) with financial decision-making and growing their businesses. The new solution,
Temenos Virtual COO, is built on Temenos Infinity, the leading omnichannel digital banking product, and leverages Temenos Analytics
and Explainable AI (XAI), API-first, cloud-native technology. Temenos Virtual COO will offer relevant insights to accelerate the growth
of small businesses and put business owners in control of their companies’ financial destiny. SME owners will be able to simulate
different business scenarios with XAI-driven modeling enabling them to identify the best course of action for their business. The new
solution will aggregate financial banking and business data to provide a consolidated real-time view of an SME’s financial health, and
lighten the administrative burden so that business owners can spend more time on their business. Temenos Virtual COO will enable banks
around the world to deliver tailored experiences that help SMEs navigate a complex and constantly changing landscape, and provide an
open banking ecosystem for a centralized, next-generation experience. With this innovation, CWB will cement its position as the trusted
advisor for SMEs in Canada, and a pioneer in financial services.

73
Unit4 Announces Strategic Growth Buyout by TA Associates for a Transaction IT Shades
Engage & Enable
Value in Excess of US$2 Billion
Description
Unit4, a global leader in enterprise cloud software for people-centric organizations, announced it has signed a definitive agreement to
receive a majority investment from TA Associates, a leading global growth private equity firm. Partners Group, a leading global private
markets firm, will invest alongside TA, on behalf of its clients. CEO of Unit4, will continue to lead the company, supported by the existing
management team. Advent International, the current majority shareholder in Unit4, will exit its stake in the company. Unit4 and TA will
partner to further accelerate the company’s vision of “people-centric ERP” (Enterprise Resource Planning) for mid-market enterprise
organizations. As a leader that innovates for and serves people-based services industries including professional services, public sector,
nonprofit and higher education, this partnership with TA will help Unit4 address the specific challenges and requirements of organizations
in these industries globally. The transaction is expected to close in early summer of 2021 pending customary regulatory approvals and
closing conditions. Arma Partners and Evercore are serving as financial advisors and De Brauw Blackstone Westbroek is acting as legal
counsel to Unit4. Alvarez & Marsal is serving as financial and tax advisor, and Kirkland & Ellis is acting as legal counsel to TA
Associates.
74
Deloitte and Vlocity Announce New Joint 5G Media Solutions IT Shades
Engage & Enable
Description
Building on their existing alliance, Deloitte and Vlocity, Inc. announced that together they will apply the strength of their
portfolios to accelerate 5G adoption and digital transformation for the Media & Entertainment industry. Vlocity, a leading
provider of industry-specific cloud software, will deliver cloud and mobile software that enables the potential of global 5G
networks, in collaboration with Deloitte’s end-to-end cloud and digital transformation services. The two organizations will
jointly develop and deliver new solutions based on the Vlocity Media & Entertainment suite, which helps media
companies quickly launch new products and improve subscriber experiences throughout their lifecycle in an opti-channel
world. Deloitte and Vlocity already have a track record working together with top telecommunications, media and
entertainment companies globally, including Vodafone Hutchison Australia. The expanded relationship includes a
coordinated approach to delivery, enablement, integration, innovation and marketing to support digital transformation and
new use cases enabled by rapidly emerging 5G technology.
75
IT Shades
Engage & Enable
Miscellaneous Updates

Miscellaneous Updates
Financial industry must tackle gender bias in algorithms, according to global IT Shades
Engage & Enable
fintech leader, Finastra
Description
Finastra, one of the world’s largest fintechs, is calling upon the global finance industry to tackle algorithmic bias which is likely to be
impacting millions of people every day. The fintech firm, which supplies vital technology to financial institutions of all sizes,
including 90 of the world’s top 100 banks, recently commissioned consultancy firm KPMG to look at the issue across banking,
lending and insurance. The research considered how decisions coming from this advanced technology have the potential to impact
outcomes for certain people and groups. In response to the findings, Finastra has published a five-point plan to identify and tackle
algorithmic bias and is urging the financial industry to come together to take action and build a fairer society. In the past decade, the
financial world has been industrialized and digitalized through the introduction of artificial intelligence (AI), particularly forms of
machine learning, boosting efficiencies and automating processes, resulting in many parts of banking, lending and insurance
decision-making processes now being made by algorithms. The pandemic has accelerated the use of these technologies and whilst it
brings clear positives, these vital algorithms can only be as ‘fair’ and unbiased as the data sets that are used to build them. The
industry must check if the biases that exist in society are being repeated through the design and deployment of these technologies.
76
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T-Bytes IT Shades

Engage & Enable

Platforms & Applications

Who We are Aim of this T-Byte Reasons to talk to us

For any queries, Please write to marketing@itshades.com

Sponsoring Companies for this Edition

LOGO 1 LOGO 2 LOGO 3

Feel free to contact us at marketing@itshades.com for any queries

1. Financial, M & A Updates...................................................................................................................................1

3. Rewards and Recognition Updates...................................................................................................................28

4. Customer Success Updates................................................................................................................................38

5. Partnership Ecosystem Updates.......................................................................................................................56

For any queries, Please write to marketing@itshades.com

Financial, M & A Updates

For any queries, Please write to marketing@itshades.com

Key Financial Highlights Executive Commentary

2021, were positive $78.2 million and $113.5 million, respectively.

Description Executive Commentary

Kontainers online booking tool.”

Key Financial Highlights Executive Commentary

Description Executive Commentary

Description Executive Commentary

workplaces, WhosOnLocation enables organizations to manage presence by tracking

brings additional automation and efficiency to workplace safety and security

management with arrival notifications, access permissions, emergency and

evacuation management, and more. WhosOnLocation’s global client base will

well-established industry leader.

Description Executive Commentary

within the hospitality and leisure sectors. operation.”

Description Executive Commentary

The addition of My School Portal to Access Education is the latest in

a series of best-of-breed solutions that provide a fully integrated

software service for education institutions in the UK.

For any queries, Please write to marketing@itshades.com

analyst performing the analysis.

minim veniam, quis nostrud exerci tation

minim veniam, quis nostrud exerci tation

Notary API can be used in conjunction with DocuSign's eSignature API.

information systems (HRIS), as well as other Equus solutions.

designed as an open platform, it is also easily customizable.

minim veniam, quis nostrud exerci tation

minim veniam, quis nostrud exerci tation

as circuit analysis, beam loading, highway pavement design, and combustion.

minim veniam, quis nostrud exerci tation

distributed operations, deliver compelling programming more easily. Version 5.0Loremoffers

• Run radio programming from home or on-the-go on any device nonum-

running macOS, Windows, or Linux, as well as on iOS mobile devices.

Rewards & Recognition Updates

For any queries, Please write to marketing@itshades.com

• Automated problem detection

• Identification and diagnosis of root causes and bad customer experience

advisory firms across industry verticals.

business decision making.

technology stack with a long-term development commitment.

sustainability is becoming increasingly important on corporate agendas.

Customer Success Updates

For any queries, Please write to marketing@itshades.com

provide contextualised insights to boost productivity and circumnavigate skills shortages.

and where to best allocate resources.

obsolescence, and increase confident decision-making, all in real-time.

customer satisfaction and increased inventory savings.

alternative to offerings that require heavy implementation or an army of consultants.

feedback after online transactions and website feedback.

puts pressure on its manufacturing and distribution processes.

T-Byte Platforms & Applications March 2021

T-Byte Platforms & Applications March 2021