DRIVER’S MANUAL

www.leaseplan.ae
Table of Contents CONTACTING LEASEPLAN
Service Direct
Contacting LeasePlan 2
Office Hours: 9:00AM – 5:00PM Sunday – Thursday
Welcome on Board 3
Offices
Taking Delivery of Your Vehicle 5
Services Offered by LeasePlan 7 LeasePlan Emirates Abu Dhabi Head Quarters: Al Fahim Building (Emirates Motor Company Building),
Mussafah M5, 10th Street / 17th Street intersection; Office Suite #115-119
Maintenance, Repair and Tyre Replacements 9
Dubai Office: The Citadel Tower, off Al Abraj St, Business Bay Dubai (behind JW Marriot);
Accident Damage Repairs 13 7th Floor Office Suite #703
Replacement Car 15
User Responsibilities 17 Office Numbers
Return of the Vehicle 19 Abu Dhabi +971.2.404.6444 Dubai +971.4.422.0687

Green Driving Tips 23 Office Fax

Abu Dhabi +971.2.553.5630 Dubai +971.4.422.7381

24/7 hot line 800 DRIVER (800374837)

www.leaseplan.ae

1 Driver’s Manual 2
Welcome on Board
Congratulations on your new car, and thank you for choosing LeasePlan!
It is our endeavor to ensure that you have a trouble-free driving experience.
This manual contains all the information you need for taking delivery of your car, helping you to operate your vehicle,
maintaining and repairing your vehicle through LeasePlan, as well as several other pertinent details to your lease with us.
Please spend a few minutes to familiarize yourself with it and keep it handy
in your vehicle.

We encourage you to also refer to the Welcome Letter that you would have received from LeasePlan where you would
find the list of services contracted for your car along with the contracted term and mileage. Also please go through the
Owner’s Manual supplied by the Vehicle Manufacturer in order to understand your vehicle’s operations. An excellent
resource for you is the LeasePlan website (www.leaseplan.ae), through which you can place service requests, download
documents, request an Orange Card for travel to Oman, update your driver details, access Fleet Reporting, among several
other functions to make your lease with us easier.

Should you need to reach us, please find the Contact Us tab on the website
(www.leaseplan.ae) or call our 24/7 hot line 800 – DRIVER (800 374837), and a LeasePlan Emirates representative will
get back to you shortly.

We wish you safe times on the road.

Team LeasePlan Emirates

3 Driver’s Manual 4
Taking Delivery of Your Vehicle
After receiving an order confirmation for your car from your company, LeasePlan places an order with the dealer and
coordinates with them for the delivery of your vehicle. LeasePlan willkeep you updated on the delivery schedule
of your vehicle. You can also call up 800 DRIVER (800 374837) to know the delivery status of your car.

While taking delivery of your vehicle:

• Please inspect your vehicle for any visible damage or defects

• Check all standard accessories and understand the working of other fitments like the vehicle security system,
music system, GPS system, and the like
• We advise you BEFORE signing the Delivery Receipt, to go on a short road test of your vehicle
• Please ensure that the delivery agent has handed over a copy of the Delivery Receipt for you as well as
identified the LeasePlan Welcome Bag from within the car
• Should there be any difficulty while taking the delivery
of your vehicle, please call 800 DRIVER (800 374837), or visit us at the Contact Us tab on the website
(www.leaseplan.ae).

Operating your vehicle:

Please refer to the Owner’s Manual, supplied by the manufacturer, to familiarize yourself with the various
functions and features of your vehicle. The Owner’s Manual will also give you important information on
maintenance schedules and warranty limitations.

5 Driver’s Manual 6
Services Offered by LeasePlan
LeasePlan offers a host of vehicle management services. To know which services have been contracted by your company,
please refer to the Welcome Letter or check with the fleet coordinator of your company. You could also get this information
by calling 800 DRIVER (800 374837) or visit us at the Contact Us tab on the website (www.leaseplan.ae).

Some of the standard services offered by LeasePlan include:

• Insurance for your vehicle

• Maintenance, repair and tyre replacement
• Accident/ damage repairs
• Replacement car
• Pick up and drop off
• LeasePlan hot line – 24/7 breakdown assistance
• Fuel management

7 Driver’s Manual 8
Maintenance, Repair and Tyre Replacements
Each driver is responsible for his/ her own vehicle.
Check tyre pressures, oil and coolant levels regularly. Make sure the tyre tread depth is always within the safety limit.
Check the tyres regularly for possible damage and to ensure these comply with the statutory guidelines for tyre
profile depth.

As a basic principle, prior approval via our hot line 800 DRIVER (800 374837) or website
(www.leaseplan.ae), must be obtained for any and all work relating to servicing and maintenance.

Service work which departs from the maintenance plan and are not considered a regular interval service will not be
paid for by LeasePlan Emirates.

Inclusions under maintenance:

• All periodic maintenance as per manufacturer’s service manual

• All running repairs which would include engine, suspension, steering, clutch, brakes, air-conditioning,
assemblies, sub-assemblies, wheel balancing, wheel alignment, electrical and lighting
• Maintenance and servicing of all standard accessories and equipment of vehicle
• All consumables for service, maintenance and repairs
• Tyres and battery

9 Driver’s Manual 10
 Maintenance, Repair and Tyre Replacements

Exclusions under maintenance: Replacing and Changing Tyres.

• Replacement and maintenance of nonstandard accessories All LeasePlan Emirates vehicles have a scheduled tyre replacement date that is specific to the vehicle, the mileage driven
• Rubbing and polishing or other cosmetic jobs and the length of the lease term. Tyre replacement must be carried out by authorized LeasePlan Emirates tyre partners.
• Repair due to damages caused by user negligence such as running on a flat tyre, not paying heed to oil warning lamp/ Please note: only the specified original tyre sizes may be fitted.
temperature gauge, usage of adulterated or non-manufactured specified standard fuels, consequential
damage due to driving post-accident Additional cost items that are not listed as covered will be charged to the leasing customer.
• Consequential damage due to non-adherence of service schedule Tyres must not be filled with special gases (e.g. nitrogen).
• Repair or replacement of number plates
• Other sudden statutory licenses/ clearances as may be required from time to time If you have a punctured tyre please proceed as follows:

• Please call 800 DRIVER (800 374837) select the option for Emergency Services > Road Side Assistance for Breakdown
The service intervals prescribed by the vehicle manufacturer must be • A customer care agent will be ready to assist you

observed at all times. This is the only way warranty and goodwill claims
can be asserted.
At the time of service requirement please proceed as follows:

• Please go on line to our website and click on the I NEED > Maintenance Appointment tab and fill out your personal and
vehicle details
• Alternatively please call 800 DRIVER (800 374837) select the option for Regular Inquiries > Maintenance
• For either of the above options please have your vehicle registration number and current mileage ready

11 Driver’s Manual 12
Accident Damage Repairs
In case of the unfortunate event of an accident or damage to your vehicle, the LeasePlan team is there to help you.
If your vehicle is immobile, please call us on 800 DRIVER (800 374837) select the option for Emergency Services >
Road Side Assistance for Breakdown, so that your vehicle can be towed to the nearest LeasePlan designated workshop.
LeasePlan 800 DRIVER is a 24 hour Breakdown Assistance Service available to you seven days a week.

Please inform LeasePlan of the accident or damage by calling 800 DRIVER (800 374837) and provide:

• The description of the accident or damage

• The location
• Indicate if you have contacted the authorities

Based on the accident severity LeasePlan will initiate the necessary vehicle insurance proceedings
and repairs of your vehicle.

If your vehicle is immobile because you have been in an accident or damage involving other parties
please take the following steps:

• Attend to any injured people first

• DO NOT ADMIT LIABILITY or offer payment to other parties
• Call the UAE Police (999)
• Provide an honest account of what happened to the authorities and obtain a police report
• Contact LeasePlan at your earliest convenience and describe what happened
• If your car is immobile, LeasePlan will recover the vehicle and where applicable provide a replacement car

All matters relating to legal proceedings, severe third party injury, death and liabilities, will have to be
handled directly by you and your company. LeasePlan will not be in a position to provide any assistance.

13 Driver’s Manual 14
Replacement Car
Depending on the services opted by your company, a Replacement Car may
be provided to you when your vehicle is in the workshop for servicing or
damage repairs.
Please note that the contract for replacement car service does not include the fuel and chauffeur for the Replacement car.
The cost of the fuel and the chauffeur for the Replacement car will have to be borne by you.

While returning the replacement car, please make sure that the fuel level is the same as was at the time you received
the replacement car.

All tolls and charges such as SALIK toll charges, parking, and the like, in respect to the Replacement car will also have to
be borne by you.

While receiving the replacement car, please sign the Receipt form and check that all the accessories, tools and documents
are correctly listed. In case you notice damages to the car, please report these as well. While returning the Replacement
car, please ensure that your valuables and belongings are not left inside the vehicle. LeasePlan will not be liable for any
loss of valuables/documents left in the Replacement car.

15 Driver’s Manual 16
User Responsibilities
Apart from the scheduled maintenance, a few simple checks on your vehicle
at regular intervals will ensure that you are not inconvenienced while on
the move.
These include:

• A weekly check of all fluid levels, including the battery. Please use genuine fluids as specified by the manufacturer;
• A regular check of the tyre pressure as per the Owner’s manual. In case of a flat tyre, please have it replaced with the
spare tyre immediately to avoid damage to the affected tyre. Also get the flat tyre repaired at the earliest;
• Defects, if any, in the Speedometer/Odometer must be reported to LeasePlan as soon as these are detected;
• In case any warning lamps come on (engine check, oil, charging, brakes) while driving, or remain on after starting
the engine, please call 800 DRIVER (800 374837);
• Always park in an authorised parking area, and ensure that all doors and windows are securely locked;
• If an Anti-burglar alarm is installed, ensure it is activated; and
• Do not leave any valuables in the vehicle.

In the event of theft of the vehicle, please do the following:

• Register a Police Report at the nearest Police station, giving details of the registration, chassis number
and engine number
• Inform LeasePlan of the theft within 24 hours
• LeasePlan will coordinate with the authorities and insurance company and keep you or your company informed
of the developments

17 Driver’s Manual 18
Return of the Vehicle
Unless agreed otherwise with your company, at the end of the contracted period you need to return the vehicle
to LeasePlan. Please check the contracted period of your vehicle on the Welcome Letter. You can also get in touch
via the website at (www.leaseplan.ae).

Fair Wear and Tear.

After you return the vehicle at the end of the contracted period, the wear and tear of the vehicle will be assessed, taking
into account the age and mileage of the vehicle. Your vehicle was contracted assuming return of the car in a fair condition
along with all relevant documents. Any change in the above would drastically impact the end of term market value of
the vehicle.

In case the vehicle shows a degree of deterioration exceeding acceptable wear and tear, refurbishing charges may
be applicable. In case documents, equipments and keys are missing from the vehicle, charges for regeneration
and procurement of such items will be applicable.

In all cases, our endeavour will be to assess damage recharges in a fair and transparent manner.
In the Fair Wear and Tear section of this Driver Manual, you will find examples of acceptable and unacceptable
wear and tear of the vehicle. This information will help you to understand in advance the fair wear and tear considerations
that would be applicable.

19 Driver’s Manual 20
 Return of the Vehicle

In principle, please ensure at the time of off-hiring, the following items are kept in the car
and or handed over to a LeasePlan representative:

• Two sets of keys

• Two remotes

• Vehicle operating manuals

• Vehicle service book

• Radio codes

• Any CD’s or DVD’s relating to GPS equipment

• Tool kit and jacket

• All accessories that came with the vehicle (ie cargo blind, mats, fire extinguisher, first aid kits, etc.)

Advertising stickers or decals, regardless of their condition, have a negative effect on marketing efforts to sell
the used car after it has been returned. For this reason, these must be properly removed prior to returning the car.

Unpleasant odour in the car’s interior also deters buyers of used cars. It may be worthwhile to occasionally have
the interior, including the seats, completely cleaned.

21 Driver’s Manual 22
Green Driving Tips
1. Travel light - Excess weight reduces mileage, especially when driving up the inclines. Similarly, a loaded roof rack
can cause air drag and reduce fuel efficiency. Avoid carrying stuff on the car roof whenever possible.

2. Maintain a steady speed - Maintain a steady speed, using the highest gear possible (Overdrive gear), as driving at
higher rpm’s in lower gears increases the fuel consumption. Using the engine’s power band and keeping it in the
optimum rpm range will make it work optimally. Usually the best band for rpm’s is between 1500-3000 for petrol
engines and 1500-2500 for diesels, but consult the user manual of the particular vehicle for the best rpm range for
efficient driving.

3. Decelerate smoothly - When slowing down or stopping, make sure you decelerate smoothly and release the accelerator
leaving the car in gear. The cars manufactured today have a fuel injection system combined with an electronic function
that cuts off the engine’s fuel supply in engine braking mode. The advantages of this can be used by releasing the
accelerator in time. This also reduces the wear and tear of the brakes, which in turn reduces the maintenance costs.
Besides, engine braking also has a positive effect on fuel consumption, exhaust emissions and traffic comfort.

4. Clean and replace air filters regularly - One of the biggest causes of increased fuel consumption in our dusty
environment is excess dirt in the air filter, blocking the flow of air to the engine and thereby burning too much fuel.
So, clean the air filter regularly and replace as advised by the manufacturer to maintain maximum possible efficiency.

5. Park in the shade in the summer - As we all know Indian summers can be brutal, hence, it is advisable to park the car
in the shade whenever possible, thereby, making the interiors cooler. This helps as the engine and the a/c system has
less work to do when the vehicle is moving again resulting in lesser load on the engine and better efficiency.

6. Avoid road rage - Aggressive driving consumes much more fuel than relaxed driving and therefore in the interest
of better fuel efficiency, keep your cool on the road and be smooth and gentle.

23 Driver’s Manual 24
 Green Driving Tips

7. Avoid rush hours - Stop-and-go traffic is stressful both for you and your car. Try and avoid rush hours whenever you can,
it will not only save fuel but also limit the pollutant levels generated from your car.

8. Watch your foot - Avoid keeping your foot on the clutch pedal while driving. This not only causes harm to the clutch plate
(Clutch over riding), but also causes wastage of fuel as the engine does not drive the wheels to its highest potential.

9. Avoid incessant idling - When at a traffic signal or while waiting for someone, do not leave your car on idling for long as
it burns fuel uselessly. If there is a situation where the waiting is going to be for more than 3 minutes, its best to switch
off the engine and start again when you are ready to drive.

10. Optimal use of Air conditioning - Air conditioning can reduce the fuel efficiency by 10-20%. So try not to overuse this
and roll down the windows to let in the breeze. However, please keep in mind that the cars are more fuel efficient with
the air conditioning on when on highway speeds, rather than having the windows rolled down. Open windows on high
speeds can cause air drag and reduce your car’s fuel mileage.

11. Correct tyre pressure - Check tyre pressure regularly and maintain it at the prescribed levels. Underinflated tyres
increase the rolling resistance of a vehicle and very quickly increase the fuel consumption.

12. Keep your car maintained - An effective servicing and maintenance schedule keeps your car working at its best, saves
costs and lowers emissions. It’s vital to read through your car manual for understanding the schedule of service.

13. Plan your journeys - Effective journey planning will reduce driving time and fuel costs. Aim to drive less. Giving your
car a rest from time to time is the most radical way to reduce fuel costs and emissions. Avoid short car journeys.
Fuel consumption and CO2 emissions are much higher when the engine is still cold. So, plan ahead and combine
short journeys to ensure the car can run for a longer period and in effect deliver better fuel efficiency and generate
less air pollution.

14. Carpooling - If possible, carpool to office with your colleagues thereby avoiding the need for multiple cars to go to
office where only one will suffice and thereby reducing consumption of fuel and also cost savings.

25 Driver’s Manual 26
LeasePlan Emirates HQ at Mussafah Abu Dhabi

The Address
Al Fahim – Emirates Motor Company Building
Mussafah M5, 10th Street/ 17th Street
Al Fahim Emirates
Intersection Motor Company
Office Suite #115 – 119 E30
HQ
10 st
Directions from Abu Dhabi:
• Take Al Khaleej Al Arabi Road (30th St)
• Go over the Mussafah Bridge
• Take the ‘To Mussafah Industrial’/ E30/ 19th St

17 st
• Take a right at 12th Street
• Proceed until 17th Street and take right
• LeasePlan is in the Al Fahim Mercedes
Building at the intersection of 17th and 10th Street 12 st

Directions from Dubai:

• Take E11 Abu Dhabi-Dubai Highway (Shk. Zayed Rd)
• Slight left onto Abu Dhabi-Dubai Rd/ E10
• Take the exit onto E22 (Abu Dhabi-Al Ain Rd)
• Take the exit onto‘ To Mussafah Industrial’/ E30/ 19th St
• Take a right at 12th Street
• Proceed until 17th Street and take right
• LeasePlan is in the Al Fahim Mercedes Building
at the intersection of 17th and 10th Street
Office Hours:
Sunday-Thursday 9:00AM to 5:00PM
Friday, Saturday and U.A.E National Holidays: Closed
For Immediate Contact
24/7 hot line: 800 DRIVER (800 374837)
LeasePlan Emirates Office at Business Bay Dubai

The Address
The Citadel Tower is between the 1st 2nd Interchanges.
7th Floor- Office# 703
Business Bay (Behind JW Marriot)
Dubai, United Arab Emirates

The Contacts JW Marriot

Office Number: +971.4.422.0687

Office Fax: +971.4.422.7381

Business Development Team +971.4.422.0612

+971.4.422.0627

Office Hours: The Citadel Tower

LP
Sunday-Thursday 9:00AM to 5:00PM
Friday, Saturday and U.A.E National Holidays: Closed

For Immediate Contact

24/7 hot line: 800 DRIVER (800 374837)

Emergency
Fire 02-997
Police 02-999
Ambulance 02-998
Electricity
Abu Dhabi 02-991
Al Ain 03-991
Water
Abu Dhabi 02-991
Al Ain 03-991
Traffic
Abu Dhabi, Al Ain 800-3333
Police
Abu Dhabi Police 02-4461461
Al Ain Police 03-7636232
03-7638888
Naturalisation and Residency
General Residency and
Naturalisation Department 02-4447333
Abu Dhabi Residency and
Naturalisation Department 02-4462244
Al Ain Residency and
Naturalisation Department 03-7625555
Labour issues
Toll free number 800-665
Municipality
Abu Dhabi Municipality 02-6788888
Al Ain Municipality 03-7635111
Public hospitals
Abu Dhabi Central Hospital 02-621 4666
Emergency (Accident Unit) 02- 631 7181
02- 634 4663
Shaikh Khalifa Medical Centre 02-6102000
Cornich hospital 02-6724900
Al Mafraq hospital 02-5011111
Blood Bank 02-6656508
Al Ain Hospital (Al Jimi) 03-7635888
Tawam Hospital 03-7677444
Travel and Tourism
Abu Dhabi
Tourism Authority 02-4447415
Al Ain Tourism
Authority 03-7642000
Toll free number 800-5353
Museums
Military Museum 02-6411187
Emirates National
Auto Museum 02-6676999
Shaikh Zayed Museum 02-6440300
Al Hisn Palace Museum 02-6315500
Al Ain Palace Museum 03-7517755
Embassies
Afghanistan 02-6655560
Algeria 02-4448949
Argentina 02-4436838
Australia 02-6346100
Austria 02-6766611
hot line Abu Dhabi
Azerbaijan 02-6662848
Bahrain 02-6657500
Bangladesh 02-4465100
Belarus 02-4453399
Belgium 02-6319449
Benin 02-6394665
Bosnia and
Herzegovina 02-6444164
Brazil 02-6320606
Brunei 02-4486999
Canada 02-6940300
China 02-4434276
Czech Republic 02-6782800
Egypt 02-4445566
Eritrea 02-6331838
Finland 02-6328927
France 02-4435100
Germany 02-4435630
Greece 02-6654847
Guinea 02-6653166
Hungary 02-6766190
India 02-4492700
Indonesia 02-4454448
Iran 02-4447618
Iraq 02-6655152
Italy 02-4435622
Japan 02-4435696
Jordan 02-4447100
Kazakhstan 02-4476623
Kenya 02-6666300
South Korea 02-4435337
Kuwait 02-4477146
Lebanon 02-4492100
Libya 02-4450030
Malaysia 02-4482775
Mauritania 02-4462724
Morocco 02-4433963
Nepal 02-6344767
Netherlands 02-6321920
Nigeria 02-6166219
Norway 02-6211221
Oman 02-4463333
Pakistan 02-4447800
Palestine 02-4434652
Philippines 02-6415922
Poland 02-4465200
Qatar 02-4493300
Romania 02-4459919
Russia 02-6721797
Saudi Arabia 02-4445700
Senegal 02-6336929
Somalia 02-6669700
South Africa 02-4473446
Spain 02-6269544
Sri Lanka 02-6426666
Sudan 02-4446699
Switzerland 02-6274636
Sweden 02-6210162
Syria 02-4448768
Tanzania 02-6313088
Thailand 02-6421772
Tunisia 02-6811331
Turkey 02-4454864
Turkmenistan 02-4491088
Ukraine 02-6327586
United Kingdom 02-6101100
United States
of America 02-4142200
Yemen 02-4448457
hot line Dubai
Emergency
Fire 04-997
Police 04-999
Ambulance 04-998
Electricity and Water
Dewa 04-991
Traffic
Round the clock number 800-7777
During working hours 04-2172239
During working hours 04-2172269
During working hours 04-2172284
Morning and evening 04-2172261
Number of officer-in-charge 04-2172262
Police
Dubai Police’s
operations room 04-6095555
04-6099999
Central Jail 04-2871788
Ports Police Station 04-3459999
Al Ghusais Police Station 04-2631111
Hatta Police Station 04-8521111
Al Rashidiya Police Station 04-2853000
Naif Police Station 04-2286999
Al Muraqqabat Police Station 04-2660555
Jebel Ali Police Station 04-8816111
Al Rifa’a Police Station 04-3937777
Bur Dubai Police Station 04-3981111
Nad Al Sheba Police Station 04-3363535
Naturalisation and Residency
Dubai Naturalisation and
Residency department 04-3980000
Labour issues
Toll free number 800-665
Municipality
Dubai Municipality 04-2215555
Public hospitals
Rashid Hospital 04-337 1111
Emergency 04-3374000
Al Maktoum Hospital 04-2221211
Emergency 04-2284584
Al Wasl Hospital 04-3241111
Blood Donation Centre 04-3241178
Dubai Hospital 04-2714444
Al Baraha Hospital 04-2710000
Emergency 04-2710222
Travel and Tourism
Dubai Tourism Authority 04-2230000
Museums
Dubai Museum 04-3531862
Naif Museum 04-2276484
Falcons Museum 800-900
Dubai
Compiled
Consulates
Australia 04-3313444 Romania 04-3940580
Bangladesh 04-2726966 Saudi Arabia 04-3979777
Bulgaria 04-3441367 Singapore 04-2229788
Canada 04-3521717 South Africa 04-3975222
China 04-3984357 Somalia 04-2223030
Comoros 04-2289655 Spain 04-3313565
Denmark 04-2227699 Sri Lanka 04-3986535
Eritrea 04-2220323 Sweden 04-3457716
Egypt 04-3971122 Syria 04-2663354
Finland 04-2823338 Switzerland 04-3290999
France 04-3329040 Thailand 04-3492863
Germany 04-3972333 Turkey 04-3314788
India 04-3971222 Uzbekistan 04-3947400
Iran 04-3444717 Vietnam 04-3496817
Iraq 04-3317744 Yemen 04-3970213
Italy 04-3314167 United Kingdom 04-3971010
Japan 04-3319191
United State
Jordan 04-3970500
of America 04-3116000
Kazakhstan 04-2242462
Kuwait 04-2284111
Lebanon 04-3977450
Libya 04-3444709
Lithuania 04-3441644
Malaysia 04-3355528
Netherlands 04-3528700
Norway 04-3533833
Oman 04-3971000
Panama 04-2263366
Pakistan 04-3970412
Qatar 04-3982888

Emergency
Fire 06-997
Police 06-999
Ambulance 06-998
Electricity,
Water, Gas 06-991
Traffic
Sharjah Police General
directorate 06-5633333
06-5633332
Anjad Police Department 06-5634444
Police
Police headquarters 06-5633333
Operations Room 06-5631111
Public Relations 06-5633333
Criminal and Investigation
Department 06-5631111
Forensic Laboratory 06-5381118
Police Stations Department 06-5982222
Al Hira Police Station 06-5241555
Al Gharab Police Station 06-5625555
Al Buhairah Police Station 06-5564555
Al Dhaid Police Station 06-8822222
Diba Al Hisn Police Station 09-2444499
Kalba Police Station 09-2778444
Hamriya Police Station 06-5253333
Department of Eastern
Region Police 09-2370000
Naturalisation and Residency
Sharjah Naturalisation
and Residency Department 06-5726777
Labour issues
Toll free number 800-665
Municipality
Sharjah Municipality 06-5623333
Parks and Agriculture
Department 06-5341600
Environment Protection Section 06-5640285
Public Health Section 06-5650097
Solid Waste Section 06-5344888
Public Health Clinic Section 06-5650532
Food, Central Laboratory 06-5650017
Al Dhaid Municipality 06-8822902
Al Hamriya Municipality 06-5253322
Khorfakkan Municipality 09-2370444
Dibba Al Husn Municipality 09-2444204
Kalba Municipality 09-2777251
Public hospitals
Al Kuwaiti Hospital 06-5242111
06-5225792
Al Qasimi Hospital 06-5386444
Blood Bank Sharjah 06-5582111
Travel and Tourism
Sharjah Commerce and Tourism
Development Authority 06-5566777
hot line Sharjah
Museums
Sharjah Art Museum 06-5688222
Al Eslah School Museum 06-5684114
Al Mahatta Museum 06-5733079
Sharjah Archaeology Museum 06-5665466
Sharjah Calligraphy Museum 06-5694561
Sharjah Heritage Museum 06-5680006
Sharjah Museum of Islamic Arts
and Culture 06-5683334
Sharjah Natural History
Museum/Sharjah Botanical
Museum: 06-5311411
Sharjah Science Museum 06-5668777
Sharjah Hisn Museum 06-5685500
Marine Museum 06-5683030
Sharjah Discovery Centre 06-5586577
Arabic Museum 06-5695050
hot line
Ras Al Khaimah
Emergency
Fire 07-997
Police 07-999
Ambulance 07-998
Electricity Electricity and Water 06-7665333
07-2287766
Water 07-2283366
Traffic 07-2356666
Police 07-2053000
Naturalisation and Residency
Ras Al Khaimah
Naturalisation and
Residency Department 07-2273333
Labour issues
Toll free number 800-665
Municipality
Ras Al Khaimah
Municipality 07-2332422
Public hospitals
Saqr Hospital 07-2223666
Saif Bin Ghabash Hospital 07-2223555
Sha’am Hospital 07-2666465
Travel and Tourism
Civil Aviation department 07-2448111
Department of Economic
Development 07-2271222
Museum
National Museum 07-2333411
Umm Al Quwain
Emergency
Fire 06-997
Police 06-999
Ambulance 06-998
Traffic 06-7670707
Police 06-7656677
Naturalisation and Residency
Umm Al Quwain Naturalisation
and Residency Department 06-7666419
Labour issues
Toll free number 800-665
Municipality
Umm Al Quwain Municipality 06-7656145
Public hospitals
Umm Al Quwain hospital 06-7656888
Travel and Tourism
Umm Al Quwain Department
of Economic Development 06-7652200

Ajman
Emergency
Fire 06-997
Police 06-999
Ambulance 06-998
Electricity 06-7484888
Water 06-7430999
Traffic 06-7439999
Police 06-7439999
Naturalisation and Residency
Ajman Naturalisation
and Residency
Department 06-7434444
Labour issues
Toll free number 800-665
Municipality
Ajman Municipality 06-7422331
Public hospitals
Khalifa Hospital 06-7439333
Ajman Hospital 06-7422227
Travel and Tourism
Ajman Department of
Economic Development 06-5122222
Museums
Ajman Museum 06-7423824
hot line
Fujairah
Emergency
Fire 09-997
Police 09-999
Ambulance 09-998
Electricity and Water 09-2222225
Traffic 09-2229884
09-2222666
Police 09-2224411
Naturalisation and Residency
Fujairah Naturalisation
and Residency Department 09-2222727
Labour issues
Toll free number 800-665
Municipality
Fujairah Municipality 09-2227000
Public hospitals
New Fujairah Hospital 09-2242999
Travel and Tourism
Fujairah Tourism office 09-2231554
Museums
Fujairah Museum 09-2229085
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