Driver Guide

Worry free all-inclusive motoring

Contents
Welcome! Accidents and Breaking Down
Opening Hours 1
Accident Damage 10

Breakdown Cover 10
General and Administration
Glass Repair & Replacement 10
Keep us informed 3
Accident Management 10
Road Tax 3
Accident Procedure 11
Personalised Number Plates 3

Travelling Abroad 3
Fines
Motor Insurance 4
Speeding Fines 13
Salary Reductions 4
Parking Fines and Charges 13
Congestion Charges 13
Maintaining Your Car
Contesting Fines 13
Servicing and Maintenance 6

Repairs Not Covered 6

Leaving the Scheme Early
Safety Checks 6
Maternity Protection 15
Mileage Monitoring 7
Early Termination Charges 16
Smoking & Driving 7
Resignation & Redundancy 16
Fuel 7

Tyres 8
End of the Agreement
Defect Rectification Notice 8
Renewing Your Car 19

MOT 19
 Tusker - Driver Guide | 1

Welcome! Opening
At Tusker we’re dedicated to providing you with Hours
first class customer service and a worry-free
motoring experience. Our offices and customer services
are open between 8am and 6pm,
Monday to Friday.
We’re always along for the ride and will be your
first point of contact for any servicing, Tusker
Building 4 Hatters Lane
maintenance or tyre queries through our Croxley Green Business Park Watford
nominated partners. Hertfordshire
WD18 8YF

customerservices@ss4c.com
Thank you for choosing Tusker for your Driverline: 0333 400 2020
new car.

Outside our opening hours, our

emergency driver services facility is
available 24 hours a day, 7 days
Paul Gilshan a week. The Driverline switches to
Chief Executive Officer this service when it is out of hours.
General and
Administration
 Tusker - Driver Guide | 3

Keeping us Vehicle Exise Duty

Informed
It’s important that you always update us
if you change your address, or any other
personal details. To change your personal
details, simply login to the driver portal,
select ‘My Account’ and then ‘Personal
Details’ or call us on the Driverline Tel
0333 400 2020 and select the
customer services option.
(VED) Road Tax
To keep you on the road legally, we’ll make sure that your VED Road Tax is
always up to date.
In 2014, the Government changed the process of taxing a vehicle and you
are no longer required to display a paper tax disc. If you’d like to check if
your vehicle is up to date or when the Tax is due you can see this by visiting
www.vehicleenquiry.service.gov.uk
You will need to know your vehicle registration and the manufacturer to
obtain the correct information.

Travelling
Abroad
If you’d like to take your car abroad, you’ll
need a VE103b certificate and a green
card. This is a legal requirement and printed
copies must be carried with you when
travelling outside of the United Kingdom.
Call 0800 0923273 to speak to the RAC
and request a certificate and green card
directly. Please note, different countries
have certain requirements of what
motorists need to have in their vehicle while
driving in their country so always check
requirements beforehand for the country
you’re visiting.
We charge a £10 fee for producing and
sending this to you. Payment will be taken
by credit or debit card over the phone and
you’ll need to allow 14 days’ notice for us
to arrange and send you the document. A
VE103b certificate is valid for 12 months.
Personalised
Number Plates
To find out if you’re allowed to fit personalised number plates,
please check your Scheme Policy. If you are, you’ll need to let us
know and you’ll be responsible for all associated costs of getting
these fitted, including any administration charges.
You’ll need to make sure the personal plates are removed 6 weeks
before the car is returned. To do this please contact customer
services. If you forget to remove the personalised plate before the
return date, you may lose ownership of it.
The DVLA may take up to 6 weeks to process a plate change. If
you decide to leave the scheme early and your plate change is not
complete by the date you leave your employment, you may incur
an additional salary sacrifice amount.

Roadside Assistance and

Maintenance Abroad
Your VE103b pack contains a booklet
detailing the procedures you should follow if
your car breaks down.

It’s your responsibility to check that any

necessary maintenance, servicing work or
tyre requirements are carried out in the
UK prior to travelling. Should you suffer a
puncture or breakdown, please refer to your
VE103b pack.

Please note, different countries have

certain requirements of what motorists
need to have in their vehicle while driving in
their country so always check requirements
beforehand for the country you’re visiting.
 Tusker - Driver Guide | 4

Motor
Insurance
Once your car has been delivered, the
policy documents will be emailed to you
by Howdens. If you have not received
them 14 days following delivery, please
contact your HR department.

Your motor insurance includes:

• Fully comprehensive insurance for

all UK and European travel for you
• Personal business use for you
• Social, domestic and pleasure cover
for any named additional drivers
• Fixed premium for the term of your
agreement (on the basis that you
have no more than two fault claims
within any preceding 12 month
period)
• Total loss protection - for
unexpected losses that may be
payable following the “write off”
of your car due to Fire, Accident or
Theft.

The policy is issued on a 12 month

insurance basis and, in all instances, your
premium will not be affected until the
next renewal date. If you do have any
incidents or claims, your next annual
premium may be affected.

Salary
Reductions
Every Pay Period, your Employer will
reduce your gross salary by the agreed
amount. We recommend that you check
your payslip to ensure your salary
sacrifice amount is correct in the months
following delivery or if you rewrite the
agreement at any time.
Maintaining
Your Car
 Tusker - Driver Guide | 6

Servicing & Maintenance

To book your car in to be serviced or for maintenance work,
you can either call the Driverline or log in to the driver
portal, select ‘My Account’, the ‘My Car’ tab and then the
‘My Car’ button. From here select ‘Book service/repair’.
Have your car registration, current mileage reading and 3
preferred dates ready.
• It’s our policy to use non-franchised garages within a
preferred network for service and repair to ensure the
servicing costs are kept to a minimum and fed back into
your reduction figure unless you decided to select the
cost option ‘Franchise Dealer Servicing’ when you placed
your order.
• All warranty concerns and repairs will be booked with
main dealers.
• Due to our agreed network terms and conditions, you
are unable to specify or request to use another garage.
• Any form of work that is needed on your car must be
booked by Tusker via our approved network. If you do
not follow this process, Tusker may refuse to accept the
work which means that you’d be liable for the full cost.
• Depending on your location and the repair required, we
can arrange for your car to be collected and delivered
back to you, we just need 5 working days’ notice.*
• Most garages offer courtesy cars and we recommend
that you give a minimum of 15 days’ notice to ensure
availability. We’re not always able to guarantee a courtesy
car because it depends on the garage’s capacity and is
subject to availability. However we will do our best to assist
where we can. Courtesy cars will not be reflective of the
car you’re currently driving. If you drive an electric car,
then the courtesy car is still likely to be a petrol or diesel.
Also, drivers should inform at the point of request if they
only have an automatic licence and therefore an automatic
courtesy car is required.
Please be aware that it is your responsibility to regularly check
and maintain levels of engine oil, coolant, and where relevant,
Adblue. The costs to top up these fluids are not included within
the scheme.
It’s also your responsibility to make sure that the car is serviced
in line with the manufacturer’s guidelines. The required intervals
can be found in the manufacturer service book, if your car is not
on a Variable Servicing System. If you are unsure then please call
us on the Driverline and select the servicing option.
If this isn’t managed, it means that any costs incurred as a result
of the car not being regularly serviced or fluid levels maintained
may be recharged to you.

Repairs not Safety

covered
Some repairs won’t be covered by the
maintenance agreement. For example:
• Stone chips
• Fluid top-ups
• Missing trim, locking wheel nut keys and
other items
• Locking your keys inside the car
• Mis-fuelling
• Running out of fuel
• Driver error/misuse
• Accidental damage
• In some instances, replacement glass may
not be covered by the motor insurance
If repairs are needed due to these incidents,
the costs to repair will need to be settled
by you. Any damage must be repaired by a
Tusker recognised garage or service provider.
Sub-standard repairs will need to be rectified,
and paid for by you.
*subject to availability
Checks
We strongly recommend that you carry out
regular safety checks on your car. If issues
do occur which are due to driver negligence,
error or misuse, then repairs will be charged
to you.
Weekly car checks should include:
• Tyres for inflation levels, visible damage
and tread depth
• All lights are in full working order
• Water levels - check and top up washer
bottle levels
• Oil and fluid levels -check, and top
up engine oil, Adblue and coolant as
detailed in the manufacturer’s handbook
(mechanical failures resulting from non-
maintained or low fluid levels will not be
covered under the vehicle maintenance
agreement)
• Registration plate cleanliness & visibility
 Tusker - Driver Guide | 7

Mileage Smoking &

Monitoring Driving
We recommend regularly updating your mileage on the driver portal. This will All salary sacrifice cars are ‘no
allow us to check the agreed mileage is in line with the car’s actual mileage. smoking’. The no smoking sign on your
windscreen should be visible at all times.
Excess Mileage
When you chose your car you decided the annual mileage. If you wish to
change this mileage figure later on, we can rewrite the agreement to

Fuel
accommodate this after the first 12 months, as long as there are no National
Minimum Wage implications for your employer. Please note: We’re unable to
change the mileage if there are less than four clear billing months remaining
on the agreement.

If you return your car with more than the agreed mileage, you’ll be charged an
It’s important that you make sure the
excess mileage cost to cover the expense of the additional vehicle
correct fuel is used in your car at all
depreciation and servicing costs that will have been incurred due to the
times. If a situation occurs where you’ve
additional mileage. If you’d like us to review the agreed mileage, please email
mistakenly filled your car with the
the current mileage of the car and your expected monthly mileage to our
wrong fuel, please follow these simple
customer services team. You can find the excess mileage pence per mile on
guidelines:
your quote and this figure will be subject to the addition of VAT.
Discovery at refuelling station

1. DO NOT try to start up or drive the

Driving car away.

2. Inform the forecourt attendant

electric?
cashier immediately.
3. Inform any drivers waiting to use
the fuel dispensing point.
Have an electric car with us? Please be aware that the range shown by the 4. Avoid locking and unlocking the
manufacturer is the quoted range. It’s also important to be aware that cold doors as, on some models, this can
temperature can reduce the available range in electric cars. This is due to the prime the fuel pump which could
the increased use of in-car heating and lighting and the batteries themselves draw contaminated fuel into the
don’t perform as well. Depending on how cold it is, in sub zero temperatures, fuel system.
the range can drop by almost 30%. Plus, when batteries are cold, the amount 5. Call the Driverline to contact your
of time it takes to charge them increases. Overnight charging can take an breakdown recovery provider.
extra hour or two to fully charge up the batteries.

Discovery after exiting the fuel

station

1. Stop your car in a safe place, as

DPF: Care and Costs

soon as possible.
2. Treat the situation as a vehicle
breakdown.
3. Call the Driverline to contact the
breakdown recovery provider.
All new diesel vehicles by law have a diesel particulate filter to reduce the
emissions your vehicle produces. The DPF is programmed to regenerate 4. Avoid locking and unlocking the
doors as, on some models, this can
periodically and when the engine reaches its optimum running temperature.
prime the fuel pump which could
Once the regeneration process has commenced the vehicle will need to be draw contaminated fuel into the
driven at a constant speed for a period of time to allow the regeneration cycle fuel system.
to complete, you should refer to your manufactures driver guide to confirm
the exact requirements for your vehicle. Failure to allow the regeneration
cycle to complete can result in the DPF becoming blocked which is not
covered by the manufacturer’s warranty or by your Tusker service and repair
agreement therefore may result in extensive charges to you.

Tyres
• Replacement tyres are included in the
scheme.
• You should regularly check the
condition and tread depth.
• If you’re unsure how to check them you
can visit your local Kwik-Fit who will
check them for you. Just inform Kwik-
Fit that you have a Tusker vehicle and
they will check your tyres.
• Tyres can be replaced at 2mm of tread
or less.
• The current legal limit in the UK is
1.6mm.
• Tyres cannot be changed at a garage
or any supplier other than Kwik-Fit.
Therefore it’s important to regularly
check your tyres as replacements
will not be carried out when the car
is serviced or MOT’d. If your car is
presented to a repairing garage with
illegal tyres, the vehicle may not be
released back to you. When returning
the car to Tusker at the end of the
agreement all tyres must be road legal,
as the collection agent cannot collect a
car with illegal tyres and this will incur
an aborted collection fee.
Tusker - Driver Guide | 8
To have your tyres replaced,
please call 0333 400 2020
and select the tyre option.
• If you require a spare
wheel to be fitted due
to a puncture, call 0333
400 2020 and select
the breakdown/roadside
assistance option.
• If your car is fitted with run
flats, you may be able to
carry on your journey for
a limited distance at lower
speeds.
• It’s important to be aware
that manufacturers are
increasingly replacing
spare wheels with repair
sprays - please refer to the
manufacturer’s handbook
or contact Tusker on the
Driverline for further
information.
• If you use an inflation kit
and need a replacement
tyre, Tusker will replace this
free of charge.
Defect Rectification
Notice
If your car is defective, e.g., one of its indicators is broken, you may
be issued with a vehicle defect rectification notice by the Police. This
means that you’ll have to provide proof at a Police Station that the
fault has been fixed.
In this circumstance, please call 0333 400 2020 as soon as possible
to book your car into one of our approved garages and ask the garage
to provide a copy of the invoice for your records.
Remember that damaged items are not covered by the maintenance
agreement.
Accidents and
Breaking Down
 Tusker - Driver Guide | 10

Accident Damage

You mustn’t leave accident damage to your car unattended.
Any damage should be reported and rectified as quickly as
possible. You are responsible for any charges gained from
unreported damage when the car is returned. Any damage
must be repaired by a recognised garage and be to a high
quality standard. If the repair is not to the correct standard
you will be charged a poor previous repair fee.
When reporting damage it’s important to note that you are
responsible for paying the insurance excess to the garage
upon collecting the car. You are responsible for paying the
insurance excess even in non-fault accidents. This cost will
be claimed back from the other party through the non-
insured loss recovery service provided by the Accident
Management provider FMG, and repaid to you directly.

Breakdown Cover
European breakdown cover assures
you of assistance if you get into
difficulties whilst motoring in the UK
or Europe. Your breakdown cover
includes:
• Roadside Assistance
• Recovery
• Home Start (assistance if the
breakdown is at home or work
and not just whilst you are on
the road)
If you need roadside assistance call
the Driverline on 0333 400 2020. A
breakdown agent will be dispatched
and it might be necessary for the
car to be recovered to a repairer.
Please be aware that depending
on call volumes and your specific
breakdown situation, the
recovery time may vary on
average between 1 & 3 hours.
An onward travel vehicle can
be made available to you free
of charge for up to 48 hours
however this will not be a like
for like car. You will need to
request this facility. You will
also be required to present
a credit card for a deposit to
cover fuel, damage and any
cost arising from usage.
If the replacement car is
required for longer than 48
hours, you must contact
us directly to discuss your
options.
Accident
Management
We know that an accident can be a distressing
situation. This is why we include an accident
management service as part of the service
provided to you. This includes the following
benefits:
• First Notification of Loss (FNOL) is taken
over the phone so no lengthy forms to fill in
• Active management of the repairer and
insurer to minimise time to repair
• Provision of a replacement car by a garage
(not like for like unless it is a non-fault
accident) for the repair’s duration where
required
• Whilst the car is being assessed you may be
entitled to a courtesy car
• Excess is always payable to the garage and
in the case of non-fault accidents will be
recovered by Uninsured Loss Recovery and
paid back to you directly once all costs have
been settled

Glass Repair &

Replacement
For any windscreen replacement and repairs, contact our accident
management provider through the Driverline on 0333 400 2020. If the
glass needs to be replaced, they will inform you about the excess amount
payable, or you can find this information in your motor insurance policy
document.
 Tusker - Driver Guide | 11

Accident
Procedure
If you’re involved in an accident, you
must under no circumstances admit
liability or blame at the scene.

Where possible, you should do the

following:

• Record the involved parties’ names

and addresses, and their insurer’s
names and addresses
• Record the names and addresses of
any witnesses to the incident

To anyone with reasonable grounds for

requiring the information, you should
give the following:

• Your own name and address

• Registration number of the car
• Your insurer’s name, address and
your policy number
• Make a note of the make, model
and registration number of all cars
involved in the accident

Call the Police to the scene if:

• You or anyone else has been injured

• Damaged vehicles constitute a
road hazard
• Traffic signs, road markings, etc.
have been damaged

Once all necessary details have been

exchanged, please call immediately to
report the accident.

Do not attempt to drive your car

if there is any doubt about its
roadworthiness or safety.
Fines

Speeding
Fines
As Tusker is the owner and registered
keeper of the car, we always receive the
first notification of any fines. As soon as
we have this we’ll complete the relevant
form with your contact details, including
your home address and send it back to the
relevant authority, who in turn will send
you the details of the offence. Tusker may
charge an administration fee of £10+VAT,
which we will invoice to your employer
and they will deduct it from your net
salary.
Please note that it is your responsibility
to inform the insurance provider of any
penalty points issued to you. This may
result in a review of your premium.
Failure to do this may result in your motor
insurance being invalidated.
Congestion
and ULEZ
Charges
It’s important to be aware that you
are responsible for the costs of driving
into the Congestion Zone and the Ultra
Low Emissions Zone (ULEZ). Although
pure electric car are eligible for a 100%
discount on the Congestion Charge , unless
you have a green number plate you’ll
still need to register your car with TFL to
apply for the discount and travel in the
congestion zone.
We’ll pay any fines within the timescale
stipulated by them to ensure the fine
amount does not increase. You will be liable
for this cost plus an admin fee of £10+VAT.
We will invoice this to your employer and
they will deduct it from your net salary.
It is your responsibility to ensure that your
car is registered with TFL for exemption
(where applicable) from the congestion
charge.
Tusker - Driver Guide | 13
Parking Fines and
Parking Notices
If your vehicle is issued with a Penalty Charge Notice and you fail
to pay within the initial timeframe, the authority will then send a
“Notice to Owner” to Tusker as the registered keeper of the car. We’ll
pay and recharge all local authority fines including TFL and all toll
roads within the timescale stipulated to ensure the fine amount does
not increase. You will be liable for this cost plus an administration fee
of £10+VAT.
Where possible we will always advise private parking companies to
send their notice directly to you for settlement. This means you will
be able to challenge the notice with the issuing company directly.
Tusker reserves the right to pay any fine on your behalf if a
private notice increases or escalates to debt recovery, or if our
arrangements with the relevant parking company allow us to do so
without impacting your ability to challenge the notice.
Please note there are additional restrictions around notices issued on
railway land and as such these will be paid immediately by Tusker and
cannot be contested.
All fines and charges are dealt with according to guidelines laid out
by the following organisations: British Parking Association, British
Vehicle Rental and Leasing Association and Protection of Freedoms.
Contesting
Fines
As the driver of the car, you are within
your rights to contest any fines but you
must contact the authority directly. If
the authority upholds your objection,
they will credit us, and we will credit
your employer, and instruct them to
credit you minus the administration fee.
Please note, many authorities have a
very tight deadline for contesting a fine,
therefore you will need to act quickly.
If you are contesting a ticket
(given to you directly), please
email the details immediately to
fleetadmin@tuskerdirect.com. This
will reduce the possibility of Tusker
paying the fine twice.
Please note: we will not accept liability
for an increase to the fine if we have
received communication from you
advising you are contesting it.
Leaving the
Scheme Early
 Tusker - Driver Guide | 15

Maternity
Protection
If your agreement includes maternity,
paternity and adoption protection, it
will provide protection for the gross
salary sacrifice amount of the car over
a select period. Only one claim can be
made in the select period, subject to
the maximum level of cover provided.

The protection will not apply if at the

point of ordering you are more than 8
weeks pregnant.

To find out if your agreement includes

maternity, paternity and adoption
protection and to what level, please
contact customer services.

Early Termination Charges
We understand there may be times when you need to return your car early and if the
reason is not included within the Early Termination Protection, there will be an Early
Termination Charge.
Resignation & Redundancy
You will need to check your Scheme Policy to understand
what protection is included; not all of the following may be
applicable.
Resignation Protection
If you resign (tender your notice to advise you will be
leaving your employment) after the set exclusion period
following delivery of your car (check Scheme Policy for
details), you’ll be protected for any Early Termination Charge
that would normally be incurred as a result of leaving the
scheme early. This is providing that we receive the following
documentation within one month of the car’s return date:
• Either an employee’s resignation letter and an employer
acceptance letter or a driver declaration form
• Signed early termination paperwork
Upon the tender of your resignation you’ll need to contact us
and give the following information:
• Date resignation tendered
• Date of leaving your employer’s employment
• Reason for leaving i.e. resignation, dismissal, redundancy
etc.
• The car’s current mileage
Upon receiving this information we will prepare the required
paperwork for your employer to complete. Once your
employer has signed the required documents, the customer
services team will contact you to arrange collection. This
will be Monday to Friday between 8am and 6pm. It’s not
possible to provide a collection time, however it’s important
you are present at the time of collection and return items
such as spare keys, service records (where applicable),
locking wheel nuts (if applicable) and any other removable
items that belong with the car. Failure to provide these items
can result in a charge. You will be charged for missing items
to reflect our estimate of any resale loss suffered.
It’s important that the car is returned to Tusker before your
last day at work. If we do not receive collection details by
this time, your employer may need to take legal action to
recover the car from you and you will be liable for any costs
incurred.
Tusker - Driver Guide | 16
You will be liable for an excess mileage charge if the miles
driven to the date of termination exceed the mileage
allowance calculated from the annual mileage of the
agreement. Any damage above and beyond the criteria set
out by the BVRLA will be recharged to you if it is not fixed
before the car is returned. You can find a copy of this guide
by visiting
http://www.bvrla.co.uk/advice/guidance/returning-your-
leased-vehicle. Please make sure that all keys, remote
devices, alarm/immobiliser codes and the service book (if
applicable) are returned.
Tusker are unable to settle the Early Termination Charge
if at the commencement date, the employer or the
employee were aware that they were going to resign or if
the notification date of the resignation occurs within the
exclusion period.
Redundancy Protection
If you’re made redundant after the set exclusion period
following delivery of your car (check your Scheme Policy for
details), you’ll be protected for any Early Termination Charge
that would normally be incurred as a result of leaving the
scheme early. This is providing that we receive the following
• Copy of employee’s letter of notice of redundancy
• Signed early termination paperwork
Tusker won’t be able to pay the Early Termination Charge if
the following occurs:
• At the delivery date, the employer or the employee was
aware of the redundancy
• The notification date of the redundancy occurs within
the exclusion period
• An employer changes the terms and condition of
employment which means that an employee needs to
reapply for their position
To inform us of a redundancy, please follow the instructions
in the Resignation Protection section. Please remember that
once you leave the company, you will no longer be insured to
drive the car.
End of the
Agreement
 Tusker - Driver Guide | 18

Renewing
your Car
You have a number of choices at the end of the
agreement: you can choose to re-enter the
scheme, just return the car or you can buy it
from us.

We’ll get in touch with you 6 months before

the end of the agreement to remind you of the
end date and your options.

If you’re planning to return the car, you’ll need

to check that it’s free from damage and where
applicable, your application to remove your
personal plates has been made. You can find
a link to the BVRLA’s Fair Wear and Tear guide
(the damage guidelines we work to), on the
driver portal. Any damage in excess of the
BVRLA criteria will be recharged to you if it
hasn’t been fixed before the car is returned.

Please make sure that all keys, remote devices,

alarm/immobiliser codes and the service book
(if applicable) are returned. Failure to provide
these items can result in a charge. You will
be charged for missing items to reflect our
estimate of any resale loss suffered.

If you’d like to purchase your car, we’ll be happy

to provide you with a ‘price to purchase’ in the
last 2 months of the agreement (unless the
agreement is being terminated early).

Important: Please note that if there is any

circumstance which prevents us from collecting
your car at the end of the agreement term
(e.g. if you wish to purchase the car, or are
interested in re-entering the scheme, but fail to
return the necessary paperwork to us on time,
or you fail to arrange with us a date for us to
collect the car from you) and you continue to
have possession of the car, then we will extend
the term of your agreement on a monthly
basis. In these circumstances your salary
sacrifice arrangement with your Employer will
also be extended on a monthly basis, and your
Employer will continue to reduce your gross
salary by the amount of the agreed rentals,
until such time as the car has been returned or
the purchase/re-entry completed.
To discuss your options, please contact our
Employee Engagement Team on 0333 400
7464.
MOT
It’s imperative that your car is booked for an MOT just prior to it
reaching three years old. Failure to do so will render it illegal on
the day of collection and could also invalidate your insurance if
driven without a valid MOT.
If the car does not have a valid MOT on the day of collection
then you will be charged any cancellation costs that may be
incurred from the collection agent. You must also ensure that
the tread of the tyres are above the legal limit and the vehicle is
safe and roadworthy or this could again mean the collection has
to be aborted and the cost passed on to you.
We’ll contact you 3 months before the due date to remind you
that this is needed. You’ll then need to call us to book your car in
to a suitable garage at a date convenient to you.
Opening Hours
Our offices and customer services are open between
8am and 6pm, Monday to Friday.

customerservices@ss4c.com
Driverline: 0333 400 2020

Outside our opening hours, our emergency driver

services facility is available 24 hours a day, 7 days a
week.

The Driverline switches to this service when

it is out of hours.