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  • Incident

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    fungayi tutai
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    The Cameo Dental office in La Grange was unable to take 3D x-rays due to an error with their CBCT machine. A repair team worked to restore services and found that the C drive was full, preventing the CBCT from working; freeing up 62GB of space resolved the issue and testing confirmed the CBCT was functioning again.

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    The Cameo Dental office in La Grange was unable to take 3D x-rays due to an error with their CBCT machine. A repair team worked to restore services and found that the C drive was full, preventing the CBCT from working; freeing up 62GB of space resolved the issue and testing confirmed the CBCT was functioning again.

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    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
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    15 views1 page

    Incident

    Uploaded by

    fungayi tutai
    The Cameo Dental office in La Grange was unable to take 3D x-rays due to an error with their CBCT machine. A repair team worked to restore services and found that the C drive was full, preventing the CBCT from working; freeing up 62GB of space resolved the issue and testing confirmed the CBCT was functioning again.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    INITIAL INCIDENT Notice:

    Notice was received to US ENDO IT that Cameo Dental, La Grange location is having
    this error with their CBCT and are unable to take 3D x-rays. Repair team is working
    with the practice to restore services.

    Office is unable to see 3D x-rays related patients.

    We will update on major updates or every 30 minutes.

    Repair Manager: Marcus


    Incident Coordinator: Annette
    Master ticket # ZENworks: 7559

    You can reach us at 571 297-8100 if something changes or if you need help with
    anything else

    Final INCIDENT Update:

    The repair agent has found that C driver is full thus causing CBCT not to work. We
    have managed to free up space with 62gb free now and got the practice to test.
    Marete confirmed that CBCT is back up and now working.

    We will update on major updates or every 30 minutes.

    Repair Manager: Marcus


    Incident Coordinator: Fungayi
    Master ticket # ZENworks: 7559

    You can reach us at 571 297-8100 if something changes or if you need help with
    anything else

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