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which gives an advantage over the other competition. Kiss flow does three way matching of the
GRN, supplier invoicing, PO in order to acertain there areno abnormalities I the order and the its
accurate.
Step 8: Record Keeping
the last stage is the record keeping and it’s done to ensure that the buyer can keep track on the
payment process and also for bookkeeping and for the purpose of auditing. all the documents
relevant from the stage of purchase to the invoicing stage which have been approved are all kept
in one point.
QUESTION TWO
Explain and discuss the Fulfillment Process steps
Receiving inventory
the fulfillment process begins with receiving of the inventory. in the real sense there are only two
ways in which the ecommerce company can use in managing its inventory. these companies have
the option of receiving as well as stocking their inventory in their house or doing an outsource of
their stock and other related tasks to the outsourcer of a ecommerce order fulfillment. if the
corporation has chosen to use the first option it will have to incur cost in taking stock, inspection
of their inventory, labeling, and the operations done in their inventory system. the responsibility
will be done by the partners of order fulfillment or the supplier if the organization has chosen to
outsource or do drop ship.
Storing inventory
storing inventory is the next stage and in these stage is one chooses to warehouse the inventory
by yourself, then you will have a set of new duties to be accomplished after receiving portion has
been received. the very important element on the inventory list will be shelving the inventory and
keeping a very tight check on what comes in and what is going out so as to maintain a faster
shipping process.
Processing the order
the other stage is processing of the other. Those businesses who have closed to do outsource
order fulfillment will not have to worry on the details of order processing. This is because they
pass the request of order to their partners and have the rest be done by them. In this stage the
order is then chosen off the shelf, taken to the packing station, done inspection to realize any
kind of faults, done their packaging and then transported to the station of shipping for those
companies managing their own inventories. These stage can however be bypassed. The order
request is passed to the fulfillment partner and who will handle the rest.
Shipping the order
The other stage is shipping the order and in this stage he delivery system which would work
optimally is then chosen. The selection is done on the basis of the order size, the weight of the
order and the requirement specified in the order. the stage is most of the times outsourced to
the carrier of the third party. the best shipping method is the determined by the carrier after
which the station of shipping can then update of the status of the order to the seller so as to know
when to expect the order.
Handling returns
The last stage in order fulfillment is handling of returns. in these stage it involves the ability of
returning unsatisfactory things order and quickly. it has been a crusial consideration in ensuring
the goods are returned easily and quickly in any ecommerce shoppers. there must exist very clear
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and strict guidelines and polices which are available for both the buyer and the staff. this is made
to make sure that replacing, receiving as well as refunding of the returned goods is done as
quickly as possible. many of the buyers will never purchase from a ecommerce which has no
return t store policy.