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Chapter 10 - The Order Entry/Sales Process

The order entry/sales process includes the first four


steps in the order-to-cash process which are Pre-
esales activities, sales order processing, pick and
pack, and shipping.

The order entry/sales process reflects an interacting


structure of people, equipment, methods, and
controls that is designed to achieve certain goals.

Primary function of OE.S process is to create


information flows that support:

 Repetitive work routines of the sales order


department, credit department, and shipping
department
 Decision needs of those who manage various
sales and marketing functions

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