2014 Sec 5 - Informa Mini MBA Leadership May2014 Notes

Mini MBA – Leadership Module
Why Management doesn’t work and what to do about it!
All material is Copyright © Informa Telecoms & Media

Mini MBA : Finance Module
Mini MBA Leadership Module
1
MEET AND GREET

Group Set Up – President, Secretary and Speaker
Introductions – tell us something about yourself we
would never have guessed from looking at you ?
BRIGHT IDEAS SHEET
2
Pareto Principle
80% Trivial 20%

effort Tasks results
20% Vital 80%

effort Tasks results
Bright Ideas Sheet
3
HELP
ME !
Think & Grow Rich – Napoleon Hill
4
The Magic Lamp

• You are allowed to make any changes at work you
like. You may change yourself, your boss, your job, the
people around you, etc.
• Make a wish list for your team. (Flip chart)
5
6
Your “Reticular Activating System”
7
8
www.scienceofstrategy.com
9
Greatest victory is success without conflict…
Each situation is unique … Assess and

constantly advance your position…
10
11
BRIGHT IDEAS SHEET
12
Which leadership
challenges do you
want to break free
from?
13
Who
owns
the most
Real
Estate in
the
World ?
14
Who
owns
the most
Real
Estate in
the
World ?
Who
owns
the most
Real
Estate in
the
World ?
15
Who
owns
the most
Real
Estate in
the
World ?
Who Owns the Most Real Estate in the World ?
16
17
The McDonald Brothers
What’s the best thing about McDonalds?
CONSISTENCY !!
18
The Secret is
in the System !
Saves
You
Stress
Time
Energy
Money
19
20
Michael Gerber…
Michael Gerber…
21
Michael Gerber…
• The E-Myth Revisited

• The Entrepreneur, Manager & Technician
• The HOTS System
– The Hare (New ideas, problem solver)
– The Owl (Planner)
– The Tortoise (Methodical – identify obstacles)
– The Squirrel (Implementer)
Brain
Profiling
Test
22
The Telecoms Business Environment
Example
4 0 2 0
31
1 4 1 4
23
Whole Brain Communications
A D
Upper left brain Upper right brain
B C
Lower left brain Lower right brain
A D
Critical analysis Minimal details
Facts – No fluff Freedom to explore
Technical accuracy Metaphors – Visuals
Goals and Objectives Overview – Big picture
Well articulated ideas New, fun, imaginative
Data – Fact based charts Conceptual framework
Brief, clear, precise info Aligns w/long term strategy
Engineer? CFO ? Strategic planner?
Detail time-action plan Open, informal discussion

Thorough w/references Expressive body & voice
Rules and Procedures Intros and conversation
Step by step Knows effects on others
Contingency plans Know how people feel
No digressing Hear and understand all
B Project Manager / No hidden agendas
C
Operations Manager? Sales / HR / Marketing?
24
A The Telecoms Business Environment
D
• Forming theories • Seeing “the big picture”
• Gathering facts, analysing issues • Recognising new possibilities
• Measuring precisely • Integrating ideas and concepts
• Problem solving logically • Challenging established policies
• Financial & critical analysis • Synthesing unlike elements into a new
whole
• Understanding technical elements
• Inventing solutions to problems
• Working with numbers, statistics,
data and precision • Problem solving in intuitive ways
Specialised Strengths in Business

• Finding overlooked flaws • Recognising interpersonal difficulties
• Approaching problems practically • Anticipating how others will feel
• Maintain a standard of consistency • Picking up the non-verbal cues
• Reading fine print in documents • Engendering enthusiasm
• Organising & keeping track of data • Persuading, conciliating
• Developing detailed • Understanding emotional elements
plans/procedures • Sharing
• Keeping financial records straight
C
B
PERSONAL PROFILE
Conceptualiser
Problem Solver
Synthesizer
Mathematical
Imaginative
A D
Technical
Holistic
Analyser
Artistic
Logical
Talker
B C
Planner
Controlled Musical
Conservative Spiritual
Administrative Emotional
Organisational Interpersonal
25
Profile
Logical, analytical, Integrative, imagination,

technical, financial insightful, visionary
A - FACTS D - FUTURE
B – FORM C – FEELINGS
Organiser, planned, Interpersonal, emotional,
detailed, business people oriented, helpful
“If you know your enemies and

know yourself, you will not be
imperilled in a hundred battles;
if you do not know your

enemies but do know yourself,
you will win one and lose one;
if you do not know your

enemies nor yourself, you will
be imperilled in every single
battle.”
- Sun Tzu
26
Which profile is:
- Your boss?
- Your significant other ?
- That person who gives you grey hair ?
Which profile are YOU ?
A D
Critical analysis Minimal details
Facts – No fluff Freedom to explore
Technical accuracy Metaphors – Visuals
Goals and Objectives Overview – Big picture
Well articulated ideas New, fun, imaginative
Data – Fact based charts Conceptual framework
Brief, clear, precise info Aligns w/long term strategy
Detail time-action plan Open, informal discussion

Thorough w/references Expressive body & voice
Rules and Procedures Intros and conversation
Step by step Knows effects on others
Contingency plans Know how people feel
No digressing Hear and understand all
B No hidden agendas
C
27
How will you use brain types

in your Island Telco to:
MANAGE - Discipline – Subordinates

MOTIVATE – Encourage - Superiors
SUPPORT – Tools / Checklists / Systems
each of the four profiles?
The Silo Effect
28
The Beauty is in the System…

• HOTS system
• Know which animal
you are
• Create systems and planning to support

your weaknesses
Gerber’s Mantra…
• The System runs the people…

• The People don’t run the system!
29

• Average can be GREAT!

• Consistency gives you SUCCESS!
30
Gerber’s Seven Systems…
1. Leadership
Manager * Leader * Commander
2. Marketing
31
3. Management
• Project Management
• Business Building
• Working on your business and not in it!
4. Money
32
5. Lead Generation
(Prospecting)
6. Lead Conversion
(Closing)
33
7. Client Fulfilment
(After Sales Service)

• Know what animal you are
• The System runs the people…
• The People don’t run the system!
• Average can be GREAT!
• Consistency gives you SUCCESS!
• SYSTEMS give you CONSISTENCY
34
The expert’s curse
“I know that!”
35
How will you personally better manage

yourself & your team using your R.A.S ?
The Execution Gap…
36
“Organisations don’t execute unless the right

people, individually and collectively, focus on the
right details at the right time”
“What doesn’t get measured, doesn’t get managed”
Peter Drucker
37
How do we break the Silo Effect ?

Survey: What should your company’s
Top 5 Priorities be?
38
39
40
How will you personally

manage yourself & your team
better, using visual targets ?
41
Hail, Leader!
You are going to

be judged mainly
on what the team
that reports to
you achieves,
not by what you
yourself do.
Shape your future
It’s in your hands
42
FREEDOM TO CHOOSE
Consistency
2,
4
43
It isn’t rocket science
Q1: Find X
...but don’t underestimate it!
2;5
If it’s to be, it’s up to me....
44
Generational Theory
MILLENIALS AT WORK
• Millenials want to work for people who care about them

as individuals and are more interested in who the
leaders are "being" rather than what they know or do.....
• .... Millenials work best with a leader who demonstrates

a personal interest in their lives and professional
development. A leader is perceived as someone who's
there to serve, guide, and coach them.
• To be effective leaders of these employees, we must

demonstrate impeccable integrity, be excellent
communicators, and inspire the team to excel for the
benefit of all concerned.
45
How can you systemize Generational

Theory in your business?
Performance is voluntary
46
VOLUNTEERS NEEDED
You get the staff that you deserve
47
Would you want to work for you ?
Systems to implement volunteerism

consistently ?
48
For the remainder of your career you will be

judged not merely for what you do, but instead,
also for what your team achieves.
You can never force people to perform.
The best you can do is create a context
in which they will apply their minds
and their efforts as volunteers rather
than conscripts.
A context, in which they want the same
things as you do, and will do what it
takes to achieve it. This is partly a
matter of organizational culture ('the
way we do things around here?"). It is
even more a matter of climate ('the
way things feel around here ‐ and the
way I feel about being here")
49
People choose to perform because of

“ the deal”
Leaders master ‘the deal’
50
Leaders master ‘the deal’
Recognition &
Thanks !
Systems to better implement

“The Deal” ?
51
Case Study Implementation
Coaching Cheat Sheet
52
What makes for beautiful music?
Leaders engage in an ongoing,

performance-focused dialogue
53
Now your choices become real.

Over to you.
Toolkit
54
Bright Ideas Sheet
CLOSING
• Swap emails and set times

• Questions and Answers
• Mini MBA Case Study
• www.tmforum.org
• www.telecomsvirtualcampus.com
• grant@businessmadesimple.co.za
• 0027 (0)84 832 0390
55

2014 Sec 5 - Informa Mini MBA Leadership May2014 Notes

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2014 Sec 5 - Informa Mini MBA Leadership May2014 Notes

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Mini MBA – Leadership Module

Why Management doesn’t work and what to do about it!

All material is Copyright © Informa Telecoms & Media

Mini MBA Leadership Module

MEET AND GREET

Mini MBA Leadership Module

BRIGHT IDEAS SHEET

80% Trivial 20%

20% Vital 80%

Mini MBA Leadership Module

Bright Ideas Sheet

Mini MBA Leadership Module

Think & Grow Rich – Napoleon Hill

Mini MBA Leadership Module

The Magic Lamp

• Make a wish list for your team. (Flip chart)

Mini MBA Leadership Module

Your “Reticular Activating System”

Mini MBA Leadership Module

Your “Reticular Activating System”

Mini MBA Leadership Module

Mini MBA Leadership Module

Greatest victory is success without conflict…

Mini MBA Leadership Module

Each situation is unique … Assess and

Mini MBA Leadership Module

Your “Reticular Activating System”

BRIGHT IDEAS SHEET

Mini MBA Leadership Module

Mini MBA Leadership Module

Mini MBA Leadership Module

Mini MBA Leadership Module

Who Owns the Most Real Estate in the World ?

Who Owns the Most Real Estate in the World ?

Mini MBA Leadership Module

Who Owns the Most Real Estate in the World ?

The McDonald Brothers

Mini MBA Leadership Module

What’s the best thing about McDonalds?

Mini MBA Leadership Module

Mini MBA Leadership Module

Mini MBA Leadership Module

• The E-Myth Revisited

Mini MBA Leadership Module

Whole Brain Communications

Mini MBA Leadership Module

Whole Brain Communications

Engineer? CFO ? Strategic planner?

Detail time-action plan Open, informal discussion

Specialised Strengths in Business

Mini MBA Leadership Module

Logical, analytical, Integrative, imagination,

Mini MBA Leadership Module

“If you know your enemies and

if you do not know your

if you do not know your

Which profile is:

Which profile are YOU ?

Mini MBA Leadership Module

Whole Brain Communications

Detail time-action plan Open, informal discussion

How will you use brain types

MANAGE - Discipline – Subordinates

each of the four profiles?