and constructive training programs are also vital, as is employee par

ticipation in joint committees .”

As pointed out by Mr. Clinton S. Golden , Chairman , Technical Advisory

all
Committee of the N . P . A . , “ the keynote of the above concepts lies the

in
word COMMUNICATION communication from management labor

to
—

, ,
one layer another layer management from labor management

of

to
to
from

,
and within the labor group itself

.”

by
this joint process succeeds transmitting intended
as
Insofar

so
does

it
,
meaning What do
we mean when we say that

?
.

”
What Communicated

is

?
Meaning than so

of
or

the significance
what gets across has more

to
it
,

,
The feelings and purposes people also play part Often

of
called facts

.
“

.”

feelings distort obscure facts When people positions responsibility

or

of
in
.

. for
remember this they have guide not only what they say and

do
but also
,

,
a

for the way which they listen and observe An order giver for instance
in

he is
,

, ,
-
TO
responsible both FOR the situation and his subordinates Therefore

.
his

do
needs own words asking himself How clearly they express
to

to

listen
,

:
the objective requirements they reach

do
this situation And what extent

to
in

?
or
the

the understanding group addressed face con

of of

individual face

to
In

-
-
?
audience can most easily and quickly

be
tacts the response
an

assessed and
,

. , ,
the necessary corrections made one own approach For this reason

is
it
in

'

.
to s

the type communication most likely transmitting meaning But

of

succeed
in

be re
be
every form communication some provision should made for the
of
in

,
be

sponse promptly and effectively appraised that quickly

so

it
to

can
or

affirmed corrected
.

Every Member Has Something Relevant Say

to

As soon the response studied impersonally becomes evident that

as

it
,
is

every group member has something authority

as

the area where

an

offer
to

in
,
he

has first hand knowledge Not make good use such insight each group
of
to

in
-

.
him

not fully his knowledge

of

member use The most efficient use the

to
is is

in
,

,
.
be

way that likely also most satisfying provide for consulta

to

to

to
is

him
,
of

tion with him before the stage final decision that will affect him This puts
a

.
be

higher
his

insight work the time when can best integrated with deci
it
at
to

his

be

fully
as
an

insider
be

sions recognizes needs used and treated

to

and
to
,

.
of

executive consults subordinates and union officials advance

an

When
in
he
his
no
he

final decision way relinquishes right lead But does increase

to
in
,

.
by

two ways making use special knowledge and

of

his chances success

of

,
in

;
by

opportunity advance the participation

of

giving himself
an

elicit those
in
In to

this way all the potential efficiency the

on

who are act his decisions

in
to

,
.