TENDER NOTICE NO. P&E/1/2015-16 Dated :17.11.

2015

STATE BANK OF INDIA, PREMISES AND ESTATES DEPARTMENT, LOCAL HEAD OFFICE,
BHOPAL

INVITATION OF TENDER FROM EMPANELLED CONTRACTORS ONLY FOR HOUSE

KEEPING, AND CATERING SERVICES IN GUEST HOUSES OF STATE BANK OF INDIA AT
BHOPAL

START DATE : 23.11.2015

PREBID MEETING : 07.12.2015
CLOSE DATE : 14.12.2015

Applications are invited on the prescribed format from empanelled contractors engaged in the
business of housekeeping, and catering services for providing these services in Guest Houses of
State Bank of India at Bhopal under Two-Bids system i.e. Technical Bid and Financial Bid.
Contractors may apply in prescribed format which may be downloaded from the Bank's website
www.sbi.co.in or www.statebankofindia.com under subhead „Procurement News‟.

(a) Details of the tender are given below:

1 Name of work (a) Maintenance and catering services in 5 guest houses

situated at as under :
(i) VIP guest house E-3/13, Arera Colony, Bhopal
(3 rooms)
(ii) C-12, guest house at Char Imli, Bhopal (15
Rooms)
(iii) Old Guest house at Char Imli, Bhopal (11
Rooms)
(iv) C-2, guest house at Char Imli, Bhopal (4
rooms)
(v) C-5, guest house at Char Imli, Bhopal (5
rooms)
2 Earnest Money Deposit Rs. 25,000/- By Bank draft along with application.

3 Security Depoist Rs. 1,00,000/- By Bank draft within 7 days of date of Work
Order.

4 Cost of tender Tender documents may by downloaded from Bank‟s website

documents free of cost.

5 Last date and time of 14.12.2015, 15.00 Hrs

receipt of tender
6 Address at which the Asstt. General Manager (Premises & Estate),
tenders are to be State Bank of India, Local Head Office, 3rd floor,
submitted Hoshangabad Road, Bhopal-462011

7 Date and time of Time and date will be communicated by email later
opening of tender
8 Place of opening Asstt. General Manager (Premises & Estate),
tenders State Bank of India, Local Head Office, 3rd floor,
 Hoshangabad Road, Bhopal-462011

9 Validity of offer 3 (three) months from last date of submission

10 Please see documents Annexure A – Instructions for tenderers

attached for details
Annexure B – General Terms & Conditions

Annexure C –Periodicity of Housekeeping Services

Annexure D –List of indicative food brands

Annexure E –Menu Card

Annexure F –Verification Report

Annexure G- Solvency Certificate

Annexure H- Technical Bid Form

Annexure I- Price Bid form

In case the date of opening of tenders is declared a holiday, the tenders will be opened on
the next working day at the same time.

SBI has the right to accept/reject any/all tenders without assigning any reasons.

AGM (Premises & Estates), For and on behalf of State Bank Of India,
Local Head Office, Bhopal Circle, Tel: 0755-2575811
 ANNEXURE A

INSTRUCTIONS FOR TENDERERS

1 SCOPE OF WORK :

The broad nature of works to be carried out in State Bank Officer's Guest Houses (hereinafter
referred to as “the Guest houses), at

(i) VIP guest house E-3/13, Arera Colony, Bhopal (3 Rooms)

(ii) C-12, guest house at Char Imli, Bhopal (15 Rooms)
(iii) Old guest house at Char Imli, Bhopal (11 Rooms)
(iv) C-2, guest house at Char Imli, Bhopal (4 Rooms)
(v) C-5, guest house at Char Imli, Bhopal (5 Rooms)

are as under. Details are provided later in this document:

a. House-keeping of Guest House Rooms

b. Providing catering services for occupants of 38 rooms in Guest Houses.

2. The contractors, may download the prescribed proforma from the Bank‟s website
www.sbi.co.in or www.statebankofindia.com sub site: Procurement News and submit the
proforma, duly filled in, duly supported by relevant documents, in sealed cover to this office.

Any clarification in this regard may be obtained from Bank [0755-2575811 or email at
<agmprem.lhopbho@sbi.co.in> ]. Selection on technical parameters will be made based on
particulars and documents furnished by the applicant as required and satisfactory verification
carried out by the Bank. Incomplete information in the application may lead to summary rejection
of the same. Bank reserves the right to accept or reject any or all applications without assigning
any reason whatsoever. Bank‟s decision as regards eligibility will be final and binding.

3. SUBMISSION OF BIDS

The applicant should submit the following 2 sealed envelopes containing documents, as mentioned
below.

A. TECHNICAL BID
A sealed envelope, superscribed as 'Technical Bid for Housekeeping and Catering Services at State
Bank Officers' Guest Houses at Bhopal containing the following documents:

a) Technical Bid on the specified format, (Annexure - H)

b) EMD of Rs. 25000/- in the form of DD/BC favouring 'SBI,LHO,Bhopal‟ and payable at Bhopal
c) Annexures A, B, C, D, E and F duly accepted by the bidder
d) Annexures G duly filled in and signed by the bidder

B. PRICE BID
A sealed envelope, superscribed as 'Price Bid for Housekeeping and Catering Services at State
Bank Officers' Guest Houses at Bhopal, containing Price Bid on the specified format, (Annexure –
I).

4. The documents should be signed by the applicant on all the pages including on all necessary
documentary evidences, wherever applicable. EMD will be refunded to all except the successful
bidder. Technical Bid not accompanied by the EMD in the above manner will be rejected.

5. The envelopes containing the Technical Bid and Price Bid should be addressed to The Assistant
General Manager, (Premises and Estate), 3rd floor, State Bank of India, Local Head Office, 3rd
floor, Hoshangabad Road, Bhopal - 462011 and submitted so as to reach the office on or
before 14.12.2015 by 3.00 PM.

6. In case the tenderer fails to submit Technical Bid and Price Bids in separate sealed
covers, the tender will be outright rejected.

7. Terms & conditions for Price Bid

a) The contractor should quote combined monthly charges (excluding service tax) for various
services to be provided as per tender documents.

b) The Tenderer should quote rates for Morning tea, Breakfast, Lunch and Dinner on "per Guest
per day basis’’ with break-up as per Annexure - I.

c) The tenderer/authorized representatives of these bidders may be present at the time of opening
of the Price Bids. The authorized representatives should bring necessary authority letter on an
official letter head of the tenderer conferring full and comprehensive authority to deal with all
matters relating to the tenders.

d) Selection of L-1 will be decided on the basis of lowest quote in the Price Bid .

e) The contractors are advised to inspect the premises and assess the scope of work before
quoting the rates.

8. Earnest Money

a. The tenderers are requested to submit the Earnest Money of Rs.25,000/- in the form of Demand
Draft or Banker‟s Cheque in favour of „SBI, LHO, Bhopal‟ drawn on any scheduled Bank in India
and payable at Bhopal.
b. EMD in any other form other than as specified above will not be accepted. Tender not
accompanied by the EMD in accordance with clause 4.1 above shall be rejected.
c. No interest will be paid on the EMD.
d. EMD of unsuccessful tenderer will be refunded within 30 days of award of Contract.
e. EMD of the successful tenderer will be refunded after security deposit is received.

9. Security Deposit
The successful tenderer will have to deposit Rs.1,00,000/- by means of a Term Deposit Receipt in
favour of „SBI, LHO, Bhopal A/c.....(tenderer)‟ within a period of 7 days of the date of Work Order
conveyed to him by Bank.

10. Signing of Contract Documents

The successful tenderer shall be bound to implement the contract by signing an agreement and
conditions of contract attached herewith within 15 days from the receipt of intimation of
acceptance of his tender by the Bank. However, the written acceptance of the tender by the Bank
will constitute a binding agreement between the Bank and successful tenderer irrespective of
whether such formal agreement is subsequently entered into or not.

11. Validity of Tender

Tenders shall remain valid and open for acceptance for a period of 6 (six) months from the last
date of submission of Bid. If the tenderer withdraws his/her offer during the validity period or
makes modifications in his/her original offer which are not acceptable to the Bank, the Bank shall
be at liberty to forfeit the EMD without prejudice to any other right or remedy.
 ANNEXURE B

I. GENERAL TERMS & CONDITIONS

1. The applicant must produce relevant documentary evidence along with the Technical Bid form.
Non-disclosure of relevant information or furnishing of incorrect information/ documents will suffer
disqualification under Technical Bid.

2. The applicant shall not have any right to participate in the financial bidding merely on satisfying
the above eligibility criteria or on being found suitable to apply for tender documents.

3. The applicant must not have been prosecuted or suffered any penalty for violation of any labour
laws by any Labour Authority/Competent Court. In such cases, Bank reserves its right to take final
call subject to its satisfaction.

4. The applicant should not have rescinded / abandoned any housekeeping and catering contract
awarded by any of his client before the expiry of prescribed period of contract. In such cases, Bank
reserves its right to take a final call on the eligibility of the applicant, subject to its satisfaction.

5. The applicant must neither be a sub-contractor to any other entity/person nor has at any time
sub-let the contract awarded to the applicant to any other person.

6. The applicant must have complied with all labour laws and obtained all
licences/approvals/permissions to carry on the business of house keeping and catering services.

7. The applicant should not have suffered disqualification at any time in the past in rendering
services like house keeping, and catering services in respect of matters enumerated herein.

8. The applicant must furnish appropriate declarations in respect of the terms and conditions
mentioned herein along with his Technical Bid forms.

9. The applicant should not form part of any cartel at any time for processing any contract
including the present tender.

10. The Bank, in any manner, is not responsible for the postal delay/loss/non-receipt of tender
application/documents.

11. The Bank reserves the right to reject all or any of the tender documents without assigning any
reason there for.

12. The contract would be for a period of Twelve (12) months from the date of acceptance subject
to renewal for a further period of one year on the same terms and conditions and upon renewal of
license by the contractor on or before expiry of the license granted by the Appropriate Authority
under the CL (R&A) Act, 1970. However, the contract will not be renewed beyond 2 years.

13. The contractor shall bear all the cost and expenses in respect of all charges, stamp duty etc. of
the agreement.

14. In terms of the provision of the contract labour (R&A) Act, 1970 and rules 72 and 73 framed
there under, the contractor shall disburse the minimum wages to its personnel. The contractor
shall be liable for any violation of the aforesaid provision of the labour laws.
15. The Courts in Bhopal (M.P.) alone shall have the jurisdiction in respect of any or all
matters/dispute relating to or connected with the tender.

16. The Tenderer must obtain for himself at his own responsibility and expenses, all the necessary
information/documents including approvals, permissions, risks, contingencies and other
circumstances to enable him to make a proper tender and to enter into contract with the Bank, he
must examine the specifications, conditions and seek whatever clarification he desires before
submitting the Tender documents.

17. Omission, neglect or failure on the part of the tenderer in obtaining requisite, reliable and full
information on any matter affecting his tender, the contract and supply, shall not relieve the
tenderer whose tender is accepted from any liability under the contract.

18. If any tenderer withdraws his tender after submission or makes any modifications to the
tender after its submission, the tender will be treated as having been rejected by the Bank and it
will not be processed further.

19. Final award of the contract for house keeping and catering services will be subject to the
approval of the Competent Authority.

20. The Bank does not bind itself to accept the lowest tender and reserves the right to reject any
or all the tenders received without assigning any reason.

21. The successful tenderer, after the work is awarded, shall have to execute an Agreement with
the Bank on a stamped paper.

22. The contractor shall not assign or sub-contract the benefits of this to any other person.

II. DETAILS OF SCOPE OF WORK

(A) HOUSE KEEPING SERVICES :

23. The Contractor shall engage the services of sufficient number of trained efficient, neat,
healthy, honest, well-behaved and skilled persons for cooking, serving and cleaning of kitchen,
dining halls and services areas, at his cost round the clock. Highest standards of hygiene and
cleanliness shall be maintained in the kitchen area. cook(s) shall be expert in preparation of veg.
and non-veg. of various types of North Indian, continental and South Indian dishes. The
attendant/room boy-cum-helpers/cooks and other staff should be properly trained, and shall wear
smart and neat uniform (pattern to be got approved from the Bank) with their name-badges. The
contractor will be responsible for the good conduct and performance on their part and the
contractor shall be deemed, for all legal and contractual purposes, as the employer of the said
persons and such persons will not have any claim for employment in the Bank now or at a future
date. The contractor shall have to engage, the services of sufficient number of bearers etc. and
one or more supervisors.

24. The contractor shall arrange to replace the Bed linen i.e. bed sheets, bed covers, pillow covers
once in 3 days or change of occupancy and towel daily as per Annexure- (C). Bed sheets, covers,
towels, pillow covers, blankets etc. will be supplied by the Bank. The contractor shall keep proper
account of these items and arrange for their washing, ironing, dry cleaning, vacuum cleaning of
curtains, blankets etc. at his cost. Washing of any of these items shall not be allowed within the
complex.

25. The contractor shall provide trained and experienced personnel who will receive the Bank‟s
Officials/ Executives at the reception lobby of the officer's guest house and arrange to carry their
luggage etc. to their allotted rooms. One person should be available round the clock at the
reception lobby to receive the Bank‟s officials.

26. All the items in the guest house shall be handed over by the contractor in running condition at
the time of termination of contract. Similarly, the Bank shall hand over these items in running
condition at the beginning of contract.

27. The contractor shall install mosquito repellent machines and repellents of good quality such as
All Out, Good Night etc. at his cost for all the bed rooms, drawing, dining etc. The contractor shall
provide pest control of flies, mosquitoes, cockroaches, lizards etc. by carrying out spray work with
good quality repellants such as Finit and/or Baygon etc. spray in the guest house at regular
intervals.

28. Duplicate set of keys should always be available with the caretaker at the State Bank Guest
House. In case of loss of any set of original/ duplicate key due to negligence on the part of the
contractor‟s employees, the cost of replacement of lock(s) or getting another set of key prepared
will be recovered from the monthly bill of the contractor.

29. The contractor will be responsible to attend to all complaints within the purview of the
contract. He will also be responsible to communicate immediately any complaint of sickness,
mishap, accident etc. to the Assistant General Manager (P&E). The Contractor will provide First Aid
Box with medicines at his cost and will keep the same at Reception Counter and guest-rooms.
Complaint Register/ Suggestion Register, to be provided by the Bank, will also be made available at
the Reception Counter and guest-rooms under the control of the contractor‟s men. Feed back
forms will be kept in the rooms and the same shall be collected from the officials before they leave
the Guest House.

(B) CATERING SERVICE:

30. The CONTRACTOR shall provide catering services at the Guest House on daily basis as per the
"Menu” described at Annexure - E. The caterer will prepare weekly menu in consultation with the
Department and submit it in advance for approval.

31. The quality of the ingredients used in preparation of the eatables and beverages etc. shall be
of Agmark quality and/or as decided by the Bank from time to time, suggested brand/quality is
indicated in the enclosed Annexure - D.

32. The Contractor may have to provide material of tea / coffee in rooms daily, breakfast and two
main meals as per weekly menu to the Bank‟s Officer's/Executives. The guest will have to inform
the caterer at least 4 hours in advance of the meal, he/she intends to take. No charges will be paid
for food not taken by guests.

33. For guests on official visit, food charges to be realized from them will be fixed and subsidized.
The Contractor will collect the nominal tariff (presently Rs 30/- per day) from the Bank‟s
Executives/ Officials on official visit for the food served at the rate advised by Bank and deposit it
in a specified Bank account while submitting details to Bank. The differential amount will be
reimbursed to them by Bank at monthly intervals after within 15 days of submission of their bill.

34. Bank‟s Executives/officers utilizing the transit house facility for their personal visit, family
members of Bank‟s Officer's/Executives, either on official duty or on personal visit, and
Officer's/Executives other than Bank officials will be charged for catering services (if availed) as per
Price Bid quoted by the contractor. No reimbursement will be made by the Bank to the Contractor
in these cases.
35. Morning tea as per annexure [C]

36. The price of food package may be reviewed by the Bank after every 12 months, on account
of increase in prices, subject to absolute discretion of the Bank. The quantum in increase will be
based on the increase in consumer price index data of Govt. of India.

37. The contractor shall pay for cooking gas used for cooking purpose.

38. The standard utensils of very high standard, table linen, cloth napkin, etc. will be provided by
the Bank to the contractor. However, paper napkin will be provided by the contractor at his cost.
The table linen & cloth napkin will be changed daily and washed at contractor's expense.

39. The Contractor shall be provided by the Bank the articles used in kitchen such as cooking
range, Water coolers, Deep Freezer, Hot Case, Electric toaster, storage cup-boards, work tables,
Electrical and plumbing fittings, Geysers, crockery and cutlery etc. The contractor shall maintain
proper record and take care of the said articles/equipment as a bailee, in terms of Indian Contract
Act and return all these equipment in good and working order on the expiry/termination of the
contract.

40. The Contractor shall not be allowed to sell food to person(s) other than Bank‟s Officials/
Executives or their relatives staying in the Guest House Similarly, no outsider shall be allowed to
visit, meet the contractor or his employees or to eat food or consume any other items in the Guest
House.

41. In the event of insufficient/bad quality/non-serving of any eatables agreed upon to be served,
Bank will be within its rights to deduct suitable penalty from the contractor‟s bill @ Rs.500/- per
Executive per day for the entire number of such days.

42. While the articles used in kitchen shall be provided by the Bank, the maintenance thereof shall
be the contractor‟s responsibility.

43. Material of tea / coffee will be served in the rooms, Break-fast, lunch and dinner will normally
be served in the dining hall. However, in case of a specific request by the Bank‟s Officer's /
Executive, these have to be served in the room also.

44. The contractor will provide toilet soaps, toilet paper for the toilets provided in the Guest House.
It shall be the responsibility of the contractor to deploy sufficient staff and provide cleansing
material of superior quality for the cleaning.

III. SPECIAL TERMS AND CONDITIONS :

45. The contractor will ensure that the supervisor engaged by him verifies the condition of all the
electronic, gudgets provided in the Guest House on daily basis and shall ensure that they remain in
working condition by arranging necessary upkeep through the electrician, if the same is within
scope of work of the contract and if not, the problem will be brought to the notice of the Assistant
General Manager (P&E) or concerned officer/engineer in the department on the same day. The
supervisor will maintain a register for the purpose and room/lobby wise verification report in this
regard will be submitted to Assistant General Manager (P&E) on monthly basis, as per Annexure -
F.

46. The contractor would get the police verification of all his employees hired for the Guest House
done, a copy of which will be submitted to the Bank. List of employees with their Name,
Photograph, Permanent address, Local address, contact number will be kept at the Guest House
with a copy deposited with the Bank.

47. The contractor shall have full control over the employees engaged by him. The contractor shall
give necessary guidance and directions to his employees to carry out the jobs assigned to them.
The contractor shall also be responsible for the payment of their wages and / or dues to his
employees, to which they are entitled under the applicable laws. All liabilities arising out of
violation of local laws and / or central laws shall be contractor‟s responsibility. He will remove any
person (s) / employee (s) who may, in the opinion of the Bank be unsuitable or incompetent or
who may misconduct and such a person shall not be again employed or allowed in the
work/campus without the permission of the Assistant General Manager (P&E).

48. The contractor will pay rates and wages as per Minimum Wages Act and observe hours of work
and conditions of employment as per existing rules, Agreement and applicable laws. They shall be
responsible if so required under the relevant law to register himself and obtain a valid licence
under the Contract Labour (Regulation and Abolition) Act, 1970 and rules there under and they
must comply with and carry out all the provisions and obligations under the said Act and Rules and
furnish all information to the Assistant General Manager (P&E) as may be required by the
Act/Rules and shall indemnify Bank against any penalties/claims from any default on their part,
and the said obligation shall survive even after the termination of the Agreement. Bank may
undertake a review of the charges payable after every 12 months on account of revision in
minimum wages payable as per Government directives.

49. It will be contractor‟s responsibility to ensure that the obligations under the contracts are duly
performed and observed. The contractor shall also designate supervisor(s) by name who will
personally check the working of their staff every day. The contractor shall maintain the 'Daily
Report register' of services every day and make available for inspection by the Assistant General
Manager (P&E) or Bank‟s other officials.

50. The contractor shall ensure a very high standard of housekeeping and maintenance of the
entire complex at all times, with due regard to hygiene & cleanliness.

51. The contractor shall carry out improvements as may be necessary for ensuring satisfactory
service and shall take due notice of complaints made by the Bank‟s Executive or Assistant General
Manager (P&E) and Bank‟s staff. The contractor shall submit the Complaint Register to the
Assistant General Manager (P&E) at fortnightly interval or as and when required for further putting
up to the Competent Authority.

52. The contractor shall be responsible for any loss due to theft/pilferage or / damage to the
Bank‟s property, including any portion of the building under the Contractor‟s occupation, or the
fittings, fixtures or other equipment entrusted in their charge, or any property belonging to the
Bank‟s Executives, when such loss / damage is in the Bank‟s opinion, caused due to negligence or
carelessness or any fault on contractor‟s part or that of his representative or any of his employee,
he shall be liable to pay to the Bank such amount in respect of such damage as may be assessed
by Bank. Accordingly, the Contractor shall ensure that the character and antecedents of the
personnel to be engaged has been verified through the appropriate authority and they have
unblemished past records.

53. The contractor shall not permit any portion thereof or any other area in the complex to be
used for residential purpose by him and /or any of his employee, except the room/area specifically
permitted by the Bank.

54. All consumable material and equipments required for day to day which are to be arranged by
the contractor shall be of best quality and approved by the Bank, which shall be available for
inspection by the officials from the department.
55.

i. The contractor shall be liable to comply with all rules and regulations in respect of all the
labour laws and statutory requirements, including fire safety regulations and other regulations,
which are in vogue or will become applicable in future.

ii. The contractor shall accept and bear full and exclusive liability for the payment of any or all
taxes etc., now in force or hereafter imposed, increased and revised from time to time by the
Central or State Government or by any other authority with respect to or covered by wages,
salaries, or other compensations paid or payable to persons employed by the contractor.

iii. The contractor shall fully comply with all the applicable laws, rules and regulations relating to
P.F. Act including the payment of P.F. contributions, Payment of Bonus Act, Minimum Wages Act,
Workmen‟s Compensation Act, ESI, Shops and Establishment Act, CL (R&A) Act, Essential
Commodities Act, Migrant Labour Act and / or such other Acts or Laws or regulations passed by
the Central, State, Municipal and Local Government agency or authority, including T.D.S. as per I.T.
Act, applicable from time to time.

iv. The contractor shall be responsible for proper maintenance of all Registers, Records and
Accounts so far as these relate to the compliance or any statutory provisions/obligations. The
contractor shall be responsible for maintaining record pertaining to payment of Wages Act and also
for depositing the P.F. contributions, if required, with authorities concerned.

v. The contractor binds himself executor or administrator and agrees to indemnify the Bank, in
respect of this contract, including all claims, damages proceedings costs, charges and / or any
expenses whatsoever which may be imposed, enforced or brought against the Bank or any of its
directors, officers or employees for reasons of or consequent upon any breach or default on the
part of contract in respect of violation of any of the provisions of Law / Act / Rules or regulations
having the force of law or if any award of decision by any competent tribunal, court or authority in
respect of the workmen or any one employee/engaged by the contractor / sub-contractor in
connection with this contract. This indemnity shall survive even after termination of the contract.

vi. The contractor shall be responsible for all the claims of his employees. The contractor‟s
employees will not have any claim whatsoever against Bank.

vii. The contractor shall engage fully trained and adequately experienced persons, who are
medically fit. They should be free from all infections/diseases.

viii. The contractor shall obtain adequate insurance policy in respect of his employees to be
engaged for the work, towards meeting the liability of compensation arising out of
death/injury/disablement at work etc.

ix. The contractor shall provide weekly off/holidays to his employees as per labour laws but it will
be his responsibility to ensure uninterrupted services on all days at no extra cost.

56. The contract shall be terminated at one month‟s notice at the option of the Bank without
assigning any reason thereof. If during the currency of the contract, any Government notification
prohibits employment of contract labour for any of these services, the contract shall come to an
end forthwith and no compensation shall be paid to the contractor. Besides, if the contract is
terminated as stated above, the contractor shall be entitled to payment up to the date of
termination for the work already performed.

57. The contractor shall undertake to bear all taxes, rates, charges, levies or claims, whatsoever as
may be imposed by the Central / State Government or Local Body or Authority.

58. In case the contractor or any of his employees, fails to fulfill his obligations as per his scope of
work for any day or any number of days, to the satisfaction of the Bank, for any reason
whatsoever, he shall pay by way of liquidated damages up to a sum of Rs.1,000/- per day for the
entire number of such days and the Bank shall without prejudice to his other rights and remedies,
be entitled to deduct such damages from the amount, if any, payable to the contractor.

59. The contractor shall bear all the costs and expenses in respect of all charges, stamp duties etc.
for executing the agreement with the Bank.

60. The contractor shall have to deposit a sum of Rs.1,00,000/- (Rs. One lacs only) in the form of
a STDR of issued by State Bank of India, Udyachal Branch, Bhopal. The security deposit will be
refunded on expiry/termination of the contract with interest as the case may be after adjusting the
dues payable by the contractor to the Bank.

61. The contractor shall be paid at monthly intervals upon presenting their bill(s).to the
Department for reimbursement.

62. All services are to be provided in such a way that the Bank‟s officers are not disturbed in any
manner.

63. The contractor shall maintain proper liaison with the Telephone, Cable Agency/Tata Sky, Water,
Electricity and other Government departments for attending complaints quickly.

64. The contractor will ensure that the bills pertaining to the State Bank officer's guest house in
respect of electricity, telephone, water charges are sent to Premises & Estates Deptt., LHO, Bhopal
on the same day of their receipt at the guest house. In case, the Bank has to pay penalty due to
late deposit of bills due to the fault of the contractor or its personnel, the amount of penalty will be
recovered from the monthly maintenance charges payable to the contractor.

65. The contractor shall arrange for periodical cleaning and disinfection of underground and
overhead water storage tanks at his cost, at least once in a month and shall write with Enamel
paint, the date of cleaning on these tanks.

66. The contractor shall provide laundry services to the Bank‟s Officials/ Executives, if demanded,
and such charges to be borne by the Bank‟s Officials/ Executives.

67. The contractor shall provide latest local road map, trains‟ time table, airlines time table etc. at
the reception lobby for use by the Bank‟s Officials/ Executives, at his cost.

68. The contractor shall display the following particulars on the Notice Board at the Guest
House:-

a. Full Menu card

b. Name of the Contractor and mobile no. of key person with name
c. Name of the caretaker
d. Name of the attendants
e. Facilities available at the guest house
f. Important Telephone Numbers, viz., Travel Agents, Doctors, Ambulance Service etc.

69. The contractor shall be responsible for any loss due to theft/pilferage and/or damage to the
Bank‟s property, when such damage in the opinion of the Bank, caused due to
negligence/carelessness or any fault on the part of the contractor or his personnel/employee the
quantum of loss arrived at by the Bank will be final and will be recovered from the contractor. The
contractor shall ensure that the antecedents of the personnel engaged by him are duly verified in
such agreement.

70. Any indulgence, forbearance or waiver granted or shown or made on the part of the Bank
will not prejudice its right under the contract/agreement.

71. Contractor shall be responsible for brokerage of more than 10% of crockery supplied at guest
house in a calendar quarter.

I agree to abide by the above mentioned terms and conditions mentioned in Annexures A and B.

Dated Signature of Contractor

Address and seal of firm Name & designation

 Annexure – C

PERIODICITY OF HOUSE-KEEPING SERVICES

(a) Dusting of furniture in guest house rooms Once a day and on change of occupancy
and as and when warranted.

(b) Vacuum cleaning of curtains / sofa sets in Once a week

guest house rooms
(c) General checking of all toilets fittings and On change of occupancy
sanitary accessories in guest house rooms
(d) Washing/dry cleaning of bed sheets, pillow Replacement once in three days and also on
covers in guest house rooms change of occupancy/ at the request of the
Bank‟s Executives
(e) Washing of Towels Daily
(f) Cleaning of all the refrigerators in guest On change of occupancy
house rooms
(g) Toiletries kit (Tooth brush, Tooth paste, On change of occupancy
Shaving foam, 1 Razer, After shave, soap,
comb, shampoo pouch ), hair oil, face
powder
(h) Tea kits (2 coffee pouch, 2 tea bags, 4 Daily
sugar / sugar free pouch, 4 milk pouch)
(i) Shoe polish Machine Refill as and when required

(j) R O Maintenance As and when required.

(k) Refilling of gas cylinder As and when required.

(l) 2 Hindi and 2 English newspapers at each Daily

guest house in the lounge and one English
daily in each room occupied.
(m) Supply of cleansing and toiletries material As and when required.
such as soap / liquid soap, Naphthalene
balls, Odonil in bathrooms.
(n) Cleaning of water storage tank Monthly

(o) Mega package of Tata sky for television, Monthly

one in each room and 2 dining hall of
guest houses.
(p) All other services mentioned in the tender
documents.

Dated
Signature of Contractor

Address and seal of firm

 Annexure – D

LIST OF INDICATIVE BRANDS OF ITEMS TO BE USED IN CATERING SERVICES:

S. No. ITEM BRAND

1 Milk Nesle / Amul

2 Bread Britania / Modern

3 Butter Amul

4 Jam Kisan / Bhutan

5 Tomato ketchup Kisan / Maggi

6 Chili sauce Kisan / Maggi

7 Tea / Tea Bags Taj Mahal / Lipton

8 Coffee Nescafe / Bru

9 Refined Sundrop/Vital/Dhara/Fortune
Oil/Groundnut Oil
10 Vanaspati Ghee Dalda/Rath

11 Mustard Oil Fortune/Nature Fresh

12 Rice Basmati of good quality not less than Rs.50/- per kg in retail
market

13 Sugar Good quality of reputed brand

14 Atta /Maida/Besan Shakti Bhog/Aashirwad

15 Pulses Good quality of reputed brand

16 Spices MDH/Everest

17 Salad Green fresh vegetables of good quality and variety

*Above brands and/ or brands of comparable quality (to be approved by the Bank) can only be
used.
 Annexure – E

MENU CARD FOR CATERING SERVICES :

A. MORNING TEA (keeping the material in rooms, minimum 2 tea bages, 2 coffee sachet, 4 milk
sachet and 4 sugar sachet per room per day)

B. BREAKFAST (To be provided on all days, as per requirement)

Four Parathas with Sabji + Curd + Tea/Coffee OR

Two stuffed Parathas + Curd+ Tea/Coffee OR
Six Puri with Sabji + Curd + Tea/Coffee OR
4 slices of bread with butter/jam + two egg omelette + Tea/Coffee OR
4 slices of bread with butter/jam + 200 ml milk with corn flakes + Tea/Coffee OR
Vegetable Upma + Chutney + Tea/Coffee OR
Idli (6 piece)+ Sambhar + Chutney + Tea/Coffee OR
Masala Dosa (2 no.) + Sambhar + Chutney + Tea/Coffee OR

NOTE: Additional items like Dosa, Idli, Upma, Poha, Bread Pakora, Vegetable Pakora, Bread Roll,
Vegetable Cutlet, Boiled egg, Omelette will be provided on extra charges to be borne by the guest.
The day-wise menu for these items will be decided periodically by the caterer in consultation with
the bank.

C. LUNCH/ DINNER (To be provided on all days, as per requirement)

Chapatti, Rice, Dal, 2 Seasonal Vegetables, Papad, salad, pickles, Curd/Raita.

OR

Chapatti, Rice, Dal, 1 non-veg dish (150 gm), 1 Seasonal Vegetable, Papad, salad, pickles,
Curd/Raita.

NOTE: Veg items like Shahi Paneer, Mushroom Mutter, Mutter Paneer, Paneer Bhujia, Karahi
Paneer, Shahi Paneer and Non-veg items like Chicken, Mutton, Egg/Fish curry will be provided on
extra charges to be borne by the guest. The day-wise menu for these items will be decided
periodically by the caterer in consultation with the bank.

The above Menu is subject to revision at the discretion of the Bank any time at short notice within
the prices decided/ offered. Any other items may be added or deleted subject to requirement.

Dated Signature of Contractor

Address and seal of firm

 Annexure – F

VERIFICATION REPORT

(in respect of various electronic, furniture and sanitary items provided in the Guest House)
To be submitted by the supervisor to Assistant General Manager (P&E), State Bank Of India, LHO,
Bhopal on monthly basis.

Roo C FA Tu C A Ele Ir Dou Bed Mat Ru Table/C Curt Ta Cist Buc Mir
ms FL N be T C c. o ble Shee t gs hairs ains ps ern ket ror
lig V Ket n Bed t/ res
hts tle Matt ses
ress

I agree to abide by the above mentioned terms and conditions.

Dated Signature of Contractor

Address and seal of firm Name &

designation

Annexure –G

SOLVENCY CERTIFICATE

(Name and Address of the Issuing Bank)

The Assistant General Manager (P&E),

State Bank of India,
Local Head Office,
Bhopal

Dear Sir/ Madam,

Solvency Certificate

This is to state that to the best of our knowledge and information M/s
......................................................................................................., customer of our Bank, is
respectable and can be treated as good up to a sum of Rs. ------- lacs (Rupees --------- only). It is
certified that this information is furnished without any risk and responsibility on our part in any
respect whatsoever more particularly either as guarantor or otherwise. This certificate is issued at
the specific request of the customer.

Yours faithfully,

BRANCH MANAGER
 Annexure - H

TECHNICAL BID FORM

FOR HOUSE KEEPING AND CATERING SERVICES

1. Name of the Company/Individual/Firm / Organisation :

Address (with landline number, mobile number) :

Email ID :
Fax no. :

2. Name of the Contact Person, designation, Tel No. :

Mobile No., Fax no. And email address

3. Name and address of Bankers and type of :

Facility enjoying from them

4. Names of references and their addresses : a)

with telephone numbers :

b)

5. Details of enclosed EMD of Rs.25,000/- in the form :

of DD/BC favouring 'SBI, P&E Deptt, LHO,Bhopal‟
and payable at Bhopal:

Date : Signature of the Tenderer with seal

Name & Address

Note: Documentary evidences should be enclosed, wherever necessary

Check: Document to be enclosed:

1. EMD by way of DD/BC No................fvg 'SBI, P&E Deptt., LHO Bhopal‟ for Rs.
dated.............drawn by....................Bank on a Bank at Bhopal (Pl specify).....................

2. Declaration that no penalties have been imposed or proceedings are pending against them
by Labour Department, EPF and ESIC department, Income Tax Department, Service tax
Department and any other government department during last 3 years.

3. Declaration that no tax amount is due from them to Income tax department, Service Tax
Department and any other Govt. department.
4. Police verification report for the personnel engaged by him.

Date : Signature of the Tenderer with seal

Name & Address
 Annexure – I

PRICE BID FORM

(Please fill up and submit in a sealed envelope)

1. Lump sum charges per month for Housing keeping and Catering services as per the tender
document :

Rs …………. …......................................(in figures)

Rs............. ………………………………………………………………( in words)

Note: Service Taxes will be paid additionally, as per actual.

A. BREAK UP OF CATERING CHARGES PER DAY (included in lump sum charges)

i. Keeping the material of tea /coffee in rooms : Rs

ii. One breakfast : Rs
iii. One lunch : Rs
iv. One dinner : Rs
TOTAL COST PER PERSON PER DAY : Rs …...

B. BREAK UP OF MANPOWER COST FOR HOUSE KEEPING, AND CATERING

SERVICES IN GUEST HOUSES (included in lump sum charges)

Description No. Category Amount per person per month (not to Total all inclusive
(A) be less than minimum wages cost of
payable) (B) manpower per
month (A)*(B)
Main Cook Skilled
Asstt Cook Semi-
Skilled
Supervisor Semi -
skilled
Room Unskilled
boy/Waiter/Servi
ce Boy/Dish
cleaner
Sweeper Unskilled
Total Rs............(C)

Please indicate rates for items mentioned below WHICH ARE NOT PART OF PRICE BID but will be
provided by the caterer on extra charges to be borne by the guest.

VEGETARIAN NON-VEGETARIAN

Masala dosa/Two Idli........... Rs......../-plate One egg Omelette-------- -Rs......../-plate

Veg.Pakora/Bread Pakora......Rs......../-plate Boiled egg-------------------Rs......../-piece
Upma/ Poha-------------------- Rs......../-plate Chicken Do pyaza--------- Rs......../-plate
Shahi Paneer--------------------Rs....... /-plate Chicken curry--------------- Rs......../-plate
Mutter Paneer----------------- -Rs....... /-plate Mutton curry---------------- Rs......../-plate
Mushroom mutter--------------Rs......../-plate Egg-Curry ------------------ Rs......../-plate
Karahi Paneer-------------------Rs......../-plate Fish curry ------------------ -Rs......../-plate
One tea / coffee----------------Rs......../-
(Per plate normally indicates 150 gms. of food)
· Kitchen Services to be available from 6.30 A.M. To 10.30 P.M.

Date : Signature of Contractor

Name, address & seal of firm