‫المملكة العربية السعودية‬

Kingdom of Saudi Arabia ‫وزارة التعليم‬

Ministry of Education ‫الجامعة السعودية اإللكترونية‬
Saudi Electronic University

College of Administrative and Financial Sciences

Assignment 1
Communications Management (MGT 421)
Due Date: 14/1/2023 @ 23:59

Course Name: Communication Management Student’s Name:

Course Code: MGT421 Student’s ID Number:
Semester: 2nd Semester CRN: 22312
Academic Year: 2022-23-2nd

For Instructor’s Use only

Instructor’s Name: Dr.Seema Qureshi
Students’ Grade: /15 Level of Marks: High/Middle/Low

General Instructions – PLEASE READ THEM CAREFULLY

 The Assignment must be submitted on Blackboard (WORD format only) via allocated
folder.
 Assignments submitted through email will not be accepted.
 Students are advised to make their work clear and well presented, marks may be reduced
for poor presentation. This includes filling your information on the cover page.
 Students must mention question number clearly in their answer.
 Late submission will NOT be accepted.
 Avoid plagiarism, the work should be in your own words, copying from students or
other resources without proper referencing will result in ZERO marks. No exceptions.
 Use APA reference style.
 All answered must be typed using Times New Roman (size 12, double-spaced) font.
No pictures containing text will be accepted and will be considered plagiarism).
 Submissions without this cover page will NOT be accepted.
Learning Outcomes:

1.2 Communicate better, knowing that good communicators make better managers and that
communication is a dynamic process basic to individuals and organizational life.

2.1 Perform all communication abilities, including thinking, writing, speaking, listening, and
assessing the technology.

3.1 Analyze effective business letters, memorandums, and case studies.

Assignment Structure:

Type Marks
Assignment-1 Part 1 8
Part 2 7
Total 15
Assignment Question(s):
Part 1 (8 Marks)
Assess a Recent Difficult Conversation
Think about a recent difficult conversation you had. Ideally, select a conversation that
occurred in the workplace or at school. Based on this conversation, do the following:
1. Summarize the conversation in one paragraph. (2 Marks)
2. Evaluate your and others’ performance in terms of assuming the best in one another,
staying calm, finding common ground, disagreeing diplomatically, avoiding
exaggeration and either/or approaches, and sharing all stories (including a shared
story). (2 Marks)
3. Describe three ways you would approach the conversation differently if you did it
over again. (2 Marks)
4. Assuming you had the conversation again, what are three questions you would ask to
invite a learning stance? (2 Marks)
 Part 2 (7 Marks)

SUBJECT: Make Sure Jim is Doing Well Emotionally; Please Send Me Files about Personnel
Policies

Hi,

I just talked to Jim by phone. He’s having a real rough time fitting in with his new team. I think
part of the problem is he’s going through a divorce right now, so let’s make sure we really take
care of him during the next few weeks. He’s been a loyal employee for so many years that we owe
it to him to support him in this time of need. One of Jim’s strengths is he’s a very sensitive,
emotional person. With all that’s going on his life right now, this emotional side of his is really
draining and even dysfunctional for him. So, please talk to several members of his team and make
sure they’re supportive.

Also, I can’t seem to find some of files that I sent you last month. Part of the problem is I’m
traveling right now with just my laptop and I’m a bit less organized than usual. Can you send me
all the files I’ve sent about new personnel policies? Thanks a lot.

Also, I’ve been thinking a lot about new ways of reorganizing our teams so that we’re getting the
most value added based on employee strengths and complementarities. We seem to set up our
teams so much based on individual performance evaluations but rarely if ever contemplate the
appropriate mix of personalities and complementary skill sets to really foster innovation in a way
that drives value for the company. In the next month, I will outline new principles and guidelines
for team assignments that we will gradually implement over a six to ten month time period in order
to slowly but surely reinforce new ways of collaborating and get the most out of teams. The ROI
for this new team approach will be demonstrable in a variety of metrics.

Thanks for all your good work. See you in a week when I get back. In the meantime, please send
my best wishes to everyone on the team and others you see in the office. This is a really important
time for all to stick together and focus on supporting one another. Enjoy your week!

Steve
Steve Goldstein
Business Development 1st VP
FCT Industries
Email: Steve.Goldstein@fctindustories.com
Skype username: steve.fctindustries
“Real patriotism is a willingness to challenge the government when it’s wrong.” –Ron Paul

1. Identify five principles violated in this email. (5 Marks)

2. Make recommendations for improving this email. (2 Marks)