Lozano, Paula Marie B.

BSHMBLOCKC 12_ACTIVITY_1_ARG

Case Study: Two (2) Angry Supervisors

Jean is a supervisor of the graveyard shift in XYZ Hotel who is quite energetic and believes in getting
things done no matter what. He has a strong personality that sometimes intimidates his subordinates.
One evening, he had a heated argument with the mid-shift supervisor Luis about the tasks of their
respective teams. Upon arriving at the workstation, Jean yelled at Luis saying, “Luis! You have a very
inefficient and lazy team! What kind of job are you doing every time you’re in charge? You better control
your team of mediocre staff.”

Luis was astounded by the sudden confrontation and asked Jean what the problem was.

Jean snarled at Luis and said, “You know what I’m talking about. Your team of idiots and misfits left
another mess again for my team that we now have to handle. We can’t do our jobs if you won’t do
yours!”

Luis yelled back at Jean and said, “Everybody in this hotel knows that your team is the laziest. They don’t
do anything aside from watching videos on YouTube, chatting and horsing around, leaving their
workstations, and hiding in the pantry area to slack off!”

Both started to yell slurs and profanity at each other. They resorted to belittling and throwing insults
and mean words.

1. What is/are the conflict/s present in the scenario?

The conflicts that I can see in this scenario are both supervisors have their pride
in terms of supervising each other teams. Additional with that, they can’t
communicate properly or should say Jean and Luis don’t have respect to each
other because if they have respect to each other, whatever conflict they will
encounter in both parties they can resolve it but since they are the same
supervisor who needs to handle or discipline each other teams they are
pressured to perfect their jobs.

2. What are the sources of conflict in the scenario?

The source of conflict in the scenario was come from the given tasks to both
respective teams of Jean and Luis. I can also say that conflicts are getting worst
because of the two angry supervisors that are trying to resolve the conflicts by
shouting at each other.

3. Explain how the two supervisors tries to resolve the conflict?

Jean and Luis to tried to resolve the conflict in improper way or not in the right
conduct because both are telling the problems by yelling to each other which is
not good because there will be a tension between the two people if they continue
doing that. Jean is taking care his personality which is strong that can intimidate his
 subordinates which isa not good but somehow it is an advantage while Luis that
is also mid shift supervisor that is also a good position in working industry. They
both have prides to defend that’s why they hard to resolve the conflict.

4. List down the negative effects that might result in the above situation and explain why.
Having a misunderstanding between Jean and Luis and their respective teams
will get involve.
The two supervisors can’t do the assigned jobs to them because their workplace
is full of tension.

5. What better approach could have been applied to resolve the conflict?
To resolve the conflict, they need to talk solemnly with each other or explain each
other sides with respects. Because the best way to resolve any conflict is to have
unity to make the problems resolved but if the two leaders aren’t good enough to
handle conflicts n their workplace the problem will be getting worse. It is good for
the two leaders to become strict but not totally to the point that they are using
their positions just to insult co-workers. The two supervisors must have a positive
attitude all the time to create a good environment and by having that, they can
easily perform their jobs and settle the problems.