Neo Urban Consolidated Sdn Bhd, NUC Technology Asia Resources info@nuccar.

com +60327785459

3 Towers, T3-13-01, Jalan Ampang Kg.Berembang 55000 Kuala Lumpur.

Neo Urban Consolidated Sdn Bhd, NUC Technology Asia Resources info@nuccar.com +60327785459

3 Towers, T3-13-01, Jalan Ampang Kg.Berembang 55000 Kuala Lumpur.

Volume 2.0 (updated 10th April 2019)

Introduction

•In today’s world of tough competition in e hailing industry customer service is the
most important part of developing and growing the business. It is extremely
important to realize that the driver is your brand ambassador.

To make sure you're delivering the best service possible, always remember:

Be friendly:
leave a positive
impression on
your clients by
being pleasant

Be respectful:
Be happy with
treat everyone
your job and
you encounter
enjoy every
along your trips
ride!

The Big
with respect

Five

Be safe: keep Be prepared:

the passengers make sure your
and yourself car is clean
safe. Don’t inside and
break any laws outside

Neo Urban Consolidated Sdn Bhd, NUC Technology Asia Resources info@nuccar.com +60327785459

3 Towers, T3-13-01, Jalan Ampang Kg.Berembang 55000 Kuala Lumpur.

 CAR REQUIREMENTS

CAR REQUIREMENTS

•Keep your car clean and in shape

•Make sure there is no unpleasant smell and no foreign objects

•Check the car for technical problems and do basic maintenance

•Register vehicle with valid personal auto insurance

•To get a pleasing and passionate driving experience, we highly encourage the
driver to buy our car fragrance, Nuc Wangi. The purchase can be made at our HQ.

Neo Urban Consolidated Sdn Bhd, NUC Technology Asia Resources info@nuccar.com +60327785459

3 Towers, T3-13-01, Jalan Ampang Kg.Berembang 55000 Kuala Lumpur.

 DRIVER REQUIREMENTS

Valid state driver Customer-service No criminal

license oriented attitude record

Excellent driving
Smartphone or
skills, confidence Neat and tidy
tablet running
and adequacy on clothes
Android or iOS
the road

PROFESSIONALISM & RESPECT

Smile when Help Clarify the Ask the client Lead the
you greet the passengers route details, about his/her conversation
passenger and load and ask riders if music with the
address by unload their they have a preferences as passenger
name. luggage. favorite one. well as the professionally
volume level. respecting the
distance and
in a polite way.

Neo Urban Consolidated Sdn Bhd, NUC Technology Asia Resources info@nuccar.com +60327785459

3 Towers, T3-13-01, Jalan Ampang Kg.Berembang 55000 Kuala Lumpur.

 DRIVING BEHAVIOUR

Keep in mind that after each ride you are being rated by the passenger.

All the below factors contribute to your rating.

Drive carefully,
keep to the
adequate speed
limit and the
Stay calm traffic laws Take a break, if
driving through you ever feel
heavy traffic or tired or sleepy,
dealing with so as to avoid
rude passengers accidents

Always be on
time. If anything
is holding you
up, notify the
Rating Abide by the
seat belt laws
clients

Neo Urban Consolidated Sdn Bhd, NUC Technology Asia Resources info@nuccar.com +60327785459

3 Towers, T3-13-01, Jalan Ampang Kg.Berembang 55000 Kuala Lumpur.

 How to Make More Money

How to Make More Money

• Drive during peak hours

• Drive in the morning when there is less
competition from other drivers
• Use fuel efficient cars
• Use “Eco Friendly” cars (electric, hybrid, natural
gas). Save on fuel cost, keeping the nature clean

The No-No’s

The No-No’s

•Disruptive behavior, including flirting, inappropriate

language or actions
•Smoking in the vehicles
•Drivers may not accept street hails – ever
•No driving while holding your phone or texting
•Alcohol or illegal drugs in the vehicle
•Do not hint at receiving tips from the clients
•Do not ask for money for the return of your client's
belongings

Neo Urban Consolidated Sdn Bhd, NUC Technology Asia Resources info@nuccar.com +60327785459

3 Towers, T3-13-01, Jalan Ampang Kg.Berembang 55000 Kuala Lumpur.

NUCCAR DRIVER PARTNERS BENEFITS

Neo Urban Consolidated Sdn Bhd, NUC Technology Asia Resources info@nuccar.com +60327785459

3 Towers, T3-13-01, Jalan Ampang Kg.Berembang 55000 Kuala Lumpur.

 Frequently Asked Questions

1. What if the client is not there to accept the ride?

• On the arrival, press the “Arrived” button. Wait for 5 mins. If no one there, try to call the customer or buzzing more than once.
Call at least twice in case the first time the client didn’t hear the phone call.
2. In what case should the order be cancelled?
• If the driver called the client more than once, got no answer and waited more than 15 mins, he can then tap "Cancel" button and
follow the instructions in the app.
3. How long should a driver wait for a client?
• Wait for 5 min, if the client didn't show up you can contact him several times. Wait for 10 more minutes and call the client again.

4. What to do if the client has lost item in the vehicle?

• If you find the left item, you should contact the Dispatcher so as to return the item to the client. Remember: the easiest way
to prevent this from happening is to check the back seat after every trip!
5. What to do if the driver is out of gas?
• The driver should always keep up with the gas level. It shouldn’t go lower than the 1⁄4 of the tank. But if such urgent case
happened, apologize to the passenger and inform that the trip payment will be corrected, according to the downtime. Act
operatively and inform the dispatch.
6. What to do in case of a road accident?
• In case of a road accident, regardless of the degree, inform the Dispatcher about it at the end of the trip. But first of all make
sure that the passenger is okay. Apologize to the customer, call the police, the insurance company agent and the ambulance, if
necessary. Important: make sure another taxi will arrive to the accident place to pick up the client.
7. What to do if the smartphone is frozen or the battery is dead during the ride?
• If it’s frozen try to restart it, and the system should upload the current order’s information. As for the battery it is the driver’s direct
duty to track the battery level and have a charger in the car. If the phone didn’t work because of that, the client has the right to
cancel and not to pay.
8. What if the driver forgot to press the ‘START’ button?
• This case should be totally the driver’s responsibility. As if the company is using our system to calculate the distance, the
amount of km/miles won’t be calculated and the client won’t pay for the trip

Volume 2.0 @ created by Nuccar My Driver Operations Department

Neo Urban Consolidated Sdn Bhd, NUC Technology Asia Resources info@nuccar.com +60327785459

3 Towers, T3-13-01, Jalan Ampang Kg.Berembang 55000 Kuala Lumpur.