NIA ROSLIA

BINTI ROSLI
Duty Supervisor (S4)

NIA ROSLIA BINTI ROSLI
DUTY SUPERVISOR (S4)
OBJECTIVE
I am highly motivated and
fast learner. With 9 years of
experience and excellent in
communication, problem-
solving and decision-making
abilities, I am able to work
under pressure and critical
time situation. I am eager to
leverage my experience and
passion, team-oriented
abilities to increase
passenger's satisfaction and
prioritize station's safety.
CONTACT
PHONE:
012-6511619
EMAIL:
niaroslia.rosli@malaysiaairlines.com
HOBBIES
Videography
Reading
SKILLES
EDUCATION
SMK BINTULU
2003 - 2007
UNIVERSITI TEKNOLOGI MARA, KOLEJ SHAHPUTRA KUANTAN
2008 - 2012
Diploma in Office Management And Technology
CGPA : 2.68
WORK EXPERIENCE
MASWINGS & AERODARAT SERVICES SDN BHD
Customer Service Agent 2014-2015
Customer Service Officer 2015-Present
1. 1. Assisted passengers with check in procedures;
tagged baggage and issued boarding passes, answering
questions and fulfilling requests to the best of abilities.
2. 2. Fulfilled passengers' request, explained to passengers
why the request cannot be fulfilled and provide them
with the best options to choose from.
3. 3. Confirmed that all passengers have the appropriate
documents to fly.
4. 4. Confronted and solved problems such as passengers
not having visas to enter countries.
5. 5. Completed ticket, overweight or extra luggage
transactions through cash or through credit card
machine.
6. 6. Changed passengers, seat assignments, and made
boarding announcements to inform passenger’s flight
procedures and status.
7. 7. Facilitated the passenger boarding process.
8. 8. Completed daily, weekly and monthly reports and
records as required for the efficient operation of the
facility and aircraft.
9. 9. Followed and enforced security and hazardous
material regulations at locations to ensure the safety
and integrity of customer and company property, as well
as other aircraft and facilities.
10. 10. Ensured the aircraft leave on time.
11. 11. Escorted passengers and special needs customers
safely and courteously.
12. 12. Issued travel and hotel vouchers for passengers on
overbooked and canceled flights.
13. 13. Responded politely to passengers' complaints
regarding ticketing and baggage handling.
14. 14. Assist passenger in making mishandled and damage
bag report, tracking loss baggage and safe delivery
delayed bag to passengers. Also assist passengers for
spot compensation or incidental claim regarding
mishandled/damage baggage.
15. 15. Participating in safety talk, FOD walk and monthly
housekeeping.
16. 16. Part of safety committee since 2018, ensure
everyone comply safety in working area.
 17. 17. Participate and won a few company video contest.
BAHASA 100%
MELAYU
ENGLISH 90%

WORDS 90%

EXCELL 90%