INTEGRATION REPORT

on

TOP AIR CABIN CREW TRAINING CENTER

Plaridel, Bulacan
TRAINING PERIOD: January 30, 2023 – February 11, 2023

In partial fulfillment of the requirements for the course

HMPRAC – Practicum

for the degree in

Bachelor of Science in Hospitality Management
Institute of Hospitality and Tourism Management
Baliwag Polytechnic College
Baliwag, Bulacan

BY:
James Virgilio B. Bautista
BSHM – 4E

TO:
Mrs. Caren Rubio
February 24, 2023
 Table of Contents

Acknowledgment……………………………………………………………………. iii
Chapter I. Introduction

A. Company Profile …………………………………………………………….. 1

B. Mission, Vision, Philosophy, and Core Values………………………....... 3
C. Organizational Chart…………………………………………………………5
D. Facilities………………………………………………………………………… 5

Chapter II. Findings Analysis and Discussion

A. Learning Assessment …………………………………………………………8

B. Facility Assessment ……………………………………………………………8
C. Training Assessment …………………………………………………………. 9
D. Trainers Assessment …………………………………………………………. 9

Chapter III. Conclusion………………………………………………………………11

References…………………………………………………………………………….11

Appendix I - Letters

Appendix II - Timesheet

Appendix III - Daily Activity Report

Appendix IV - Photo Documentation

Appendix V – Evaluation & Practicum Certificate

Appendix VI - Resume

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 Acknowledgment

I want to thank God first for guiding me to travel every day to Top
Air and safely return home. and my father, my younger sister, and I are
supported alone. I want to thank my father because he did not blame us
for supporting our siblings' studies. I sincerely thank my father because he
supported us alone. and to the professors who guided us, Mrs. Caren Rubio,
and Mr. Mary Ann De Jesus thank you very much for not abandoning us for
always reminding us of what we should do, for guiding us in this industry,
and the same goes for Mr. Phil John Pena and Dean Jayson Bacosa thank
you very much because you also guided us on what would be good for us.

Especially for being our instructors at Top Air Cabin Crew Training
Center, Ma'am Adette, Ma'am Mitch, and Ma'am Moni became my
second mother-in-training at Top Air, I want to thank them earlier because
they were one of the ones who guided and taught me the dream that I will
follow. I am very grateful to them for teaching me the knowledge that I will
follow one day. Thank you very much to you (Power puff girls) and my friend
who is always there when there is a problem with school work. I also thank
them because no one is dragged down and everyone should be able to
graduate, thank you to my friends who became my friend on top air, thank
you very much, and thank you too, brother Jhelmar Cabanos and brother
Jose Cruz Jr, who always help us with the tasks we find difficult to do, thank
you for helping me finish my studies and I also want to thank my girlfriend
Crizil because she is also one of my inspirations to finish this course. Thank
you very much from the bottom of my heart for this great experience, thank
you very much love you all.

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CHAPTER I

Introduction

A. Company Profile

DPR PATS

DPR Philippine Academy of Technology Sciences has

partnered with Top Air Cabin Crew Training Center in Bulacan.
Its creator Capt. Daniel P. Rivera, a pioneering military, general aviation,
commercial, flight teacher, test pilot, and businessman, founded it in
1981. The DPR-Philippine Academy in Technology & Sciences' (DPR-
P.A.T.S.) humble beginnings may be seen throughout its history. Her tale
is modest but honorable. It stood as a proud institution of learning after
thirty-six (36) years of committed public service in the field of education,
dedicated to enlarging the general aspect of technical education to
educate students for tomorrow's competitive world.
DPR-PATS course offers were recognized by the Ministry of
Education Culture and Sports (VT-007 s 1990) and the Technical
Education and Skills Development Authority (TESDA) Copr No.
NTR1103030081. As an Aviation Senior high School, the Department of
Education (DepEd) has also given us the certificate to operate. DPR-
PATS has received approval from the Civil Aviation Authority of the
Philippines (CAAP) as an Aircraft Maintenance School with ratings for
Airframe and Powerplant (ATOC 21-86).

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TOP AIR CABIN CREW TRAINING CENTER – BULACAN

The Top Air Cabin Crew Training Center's goal is to train

prospective employees in the hospitality industry to provide exceptional
customer service as well as a thorough understanding of airline, hotel,
and other tourism security and safety protocols.
Our training facility offers courses that will broaden your
understanding of tourism and hospitality by segmenting modules into
sections for character development and situational readiness.
An all-Filipino-owned training center armed with 10 years of international
air cabin and management experience; Top Air Cabin Crew Training
Center Is a global class of its own.

History
After working for a multinational corporation, Michelle Domingo
founded Top Air Cabin Crew Training Center alongside other flight
attendants from Etihad Airways, Gulf Air, and Emirates Airlines.
Since that time, Top Air Cabin Crew has graduated students with
great airline and hospitality training who are currently working efficiently
and effectively in a variety of aviation-related occupations at airports,
hotels, cruise ships, and other travel-related establishments.

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All trainees continue to receive up-to-date, high-quality training

from the organization.

Location

The DPR Philippine Academy of Technology Sciences Hangar,

located at Plaridel Airport, Brgy. Lumang Bayan Plaridel Bulacan 3006 in
the Philippines is home to the Top Air Cabin Crew Training Center -
Bulacan.

B. Mission, Vision, Philosophy, and Core Values

Top Air Mission

To provide every individual the proper training and expertise
needed to become fully equipped in their chosen career in the field of
hospitality. We offer programs and curricula that allow students to
discover, develop and enhance one’s self while providing superior and
customized training that pays special attention to every detail.

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Top Air Vision

To become the pioneer in creating first-class potential cabin crew
not limited to airline cabin staff but also for any other F&B hospitality-
related field.

Top Air Core Values

Our core values guide us: integrity, accountability, discipline,
respect, and quality of work while ensuring flexible modules and
training that individual suit needs.
We treat our clients as our partners and recognize each
colleague as part of our family, fostering respect for one’s individuality,
providing appropriate reward and security of tenure while fostering
camaraderie and creating a good working environment.
Professionalism, outstanding work ethic, and financial stability are
the foundation of our company's top-notch training service

C. Organizational Chart
Ms. Michelle C. Domingo, MBA, who is also the general manager
of the Top Air Cabin Crew Training Center, is at the head of the team
of instructors. Together with her, Ms. Monisa Lacsamana, the branch
manager for sales and marketing in Quezon City, and Mrs. Berdita
Cuizon, the branch manager for Bulacan, all former cabin crew from
international airlines, make up a solid staff of trainers.

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D. Facilities
Through their collaboration with DPR PATS, Top Air Cabin Crew
Training Center - Bulacan was able to offer practical, active teaching
and learning opportunities in settings that met industry standards.
Students listened to lectures in the classrooms, completed
exercises in the cabin mock-up room, performed drills on the
McDonnell Douglas DC-9 aircraft, and saw the aviation industry
firsthand in the hangar.

Classroom

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Classroom

McDonnell Douglas DC-9 aircraft

Cabin mock-up room

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Cabin mock-up room

Hanger

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CHAPTER II

Findings Analysis and Discussion

A. Learning Assessment

I learned a lot about personality development throughout the 10

days of my on-the-job training. Possessing self-assurance, good posture,
and a poised movement. I also learned how to greet guests politely and
present myself well. Also, I learned how to properly deliver food and
beverage services, interact with guests effectively, and how to properly
handle customer or guest complaints. I also learned the right method to
offer food and beverages when we are in-flight services. I also try various
wines; red wine goes well with red meat, while white wine goes well with
white meat. Also, I learned about the various sorts of mattresses and rooms,
as well as the hotel's amenities.

I also studied hotel familiarization and observed how to check in

and check out the guests at the hotel. I also learned about how to serve
customers at the restaurant during my training at Top Air Cabin Crew
Training Center. I can claim that I have gained a lot of knowledge that I
can apply to my future endeavors in the industry and field of my choice.

B. Facility Assessment

Top Air Cabin Crew Training Center when it comes to the

facilities and equipment, it is good because every room has a strong air
conditioning unit. They use a flat-screen TV for teaching so that we can
better understand the lesson. My only concern is that there should be more

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restrooms to be used and there must always be an adequate supply of

water. The canteen is also good because there is a lot of food to choose
from.

C. Training Assessment

During the training at Top Air Cabin Crew Training Center, it is a

lot of fun and you will learn a lot. You will see that they are determined to
teach their students. They did not leave us during my training at Top Air
Cabin Crew Training Center. You will learn a lot not only about being a
Cabin Crew but also about yourself to achieve your dreams, to not lose
hope. and I know that I can use it one day in my future job.

D. Trainers Assessment

Ma'am Mitch is a good instructor, and a very kind person because

she doesn't easily get angry with her students and when it comes to her
teaching style, she used her personal experience to teach us. For me, when
you came out of Top Air, you learned many things.

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Ma'am Moni is also very good at teaching and a very kind

instructor. She always makes us pray before and after class and she is very
godly when it comes to her teaching. I will very impressed because there
were always funny topics in her discussion. Although they all have different
teaching techniques, I am very grateful for being one of my instructors.

Ma'am Adette is also one of the good teachers and like Ma'am
Mitch she is also very kind to us, and she did my makeup on the grooming
day they are very loving instructors.

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CHAPTER III

Conclusion

I can honestly say that during my ten days of training at the Top Air
Cabin Crew Training Center, I enjoyed it. There was no pressure on me to
perform the tasks that the trainers assigned, and for me. That was the best
experience I had during my college year before starting the next chapter
of my life. Because of the experience and credentials that the Top Air
trainers have, I think that they provide the greatest trainers available.

The facilities and some items that are necessary for training, such
as the actual equipment or materials that are inside the hotel or the aircraft,
are the only things I believe they need to improve. Nevertheless, overall, I
can recommend Top Air to those who don't want to feel under any pressure
and who want to enjoy their on-the-job training.

References

• https://www.dpr-pats.edu.ph/
• DPR PATS Company Profile
• https://www.facebook.com/profile.php?id=100066275060931
• Top Air Cabin Crew Training Center – Bulacan Company Profile

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Appendix I – Letters

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Appendix II – Timesheet

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Appendix III - Daily Activity Report

Day 01: January 30, 2023

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Day 02: January 31, 2023

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Day 03: February 01, 2023

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Day 04: February 02, 2023

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Day 05: February 04, 2023

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Day 06: February 06, 2023

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Day 07: February 07, 2023

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Day 08: February 08, 2023

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Day 09: February 09, 2023

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Day 10: February 11, 2023

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Appendix IV - Photo Documentation

Day 01: Orientation and Personality Development

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Day 02: Proper Grooming and Posture

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Day 03: Front Office/Role Playing

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Day 04: Food and Beverage Service/Role Playing

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Day 05: Cabin Services Sequence

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Day 06: In- Flight Cabin Service

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Day 07: Wine Appreciation and Tasting

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Day 08: Hotel Room Types

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Day 09: Annex Tour

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Day 10: Hotel Familiarization

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Appendix V – Evaluation

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Practicum Certificate

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Appendix VI – Resume

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