Virtual Practicum Learning Program Portfolio DELA TORRE Joana Beatriz D.

La Consolación College Manila
#8 Mendiola St., 1005 Manila Philippines

School of International Hospitality Management
Tourism Management Department
VIRTUAL PRACTICUM
LEARNING PROGRAM
PORTFOLIO
Submitted by:
Joana Beatriz D. Dela Torre
BS TOURISM MANAGEMENT
1
TABLE OF CONTENTS
Introduction - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3
Acknowledgement - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4
Background of the Virtual Learning Practicum Program - - - - - - - - - - - - - - - - - - - - - - - - - - 5
Company Provider - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6
Vision/Mission - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6
Extensive Services of Rajah Travel Corporation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7
Learning Modules - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 8
Compilation of pictures with captions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16
Reflection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 33
Appendices - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 34
2
INTRODUCTION
According to the Department of Labor and Employment (DOLE) On-the-job training
(OJT) programs are course requirements providing an opportunity to apply the theories, principles
and ideas learned in the academe under supervision. These training programs expose the students
to work realities which will ideally hone their skills and prepare them once they get out of the
university or college. Since we are experiencing Covid19, face to face on the job training is not
allowed so we the students are experiencing the Online OJT now. In this portfolio I will share my
experiences and accomplished activities during the 47 days of attending the online practicum in
Rajah Travel Academy.
3
ACKNOWLEDGEMENT
This Virtual Practicum would not have been possible without the help of some valued
people. I would like to extend utmost gratitude to the following:
Foremost, I would like to offer this endeavor to our GOD Almighty for the wisdom he
bestowed upon me, the strength, peace of mind and good health, especially during this pandemic,
to finish this Practicum.
To our Dean, Prof. Carl Francis T. Castro, for his continuous support, guidance, and
patience during my practicum
I would also like to give my appreciation to Ms. Charlene Michelle B. Orbe for giving me
encouragement and support during my practicum.
I also give thanks to my family for their unconditional understanding and for sharing their
wisdom that inspires me to push beyond my limits and as well as giving their moral support.
And, to my beloved and supportive friends, Colline Alinas, Masayuki Suzuki, Airforeheads
Skwad and LCCM OJT Squad who spent their time and consumed a lot of effort to help me and
to make me calm during my ranting moments and to have fun during practicum.
Lastly, to my mentors in Rajah Travel Academy for giving me courage, believing in me

and appreciating my efforts.
Mahal ko Kayo
4
BACKGROUND OF THE VIRTUAL PRACTICUM PROGRAM
Rajah Travel Corporation (RTC) presents its Remote Practicum (Mentorship) Program
under the Travel Academy which offers various sessions that takes the students across different
Department Operations of RTC. With the success of the maiden run on October 5, 2020, Travel
Academy is back with more sessions to choose from.
One simply enrolls in the different sessions that will cumulatively fulfill their required total
practicum hours. All sessions are scheduled once or twice a week, from Monday to Friday and
runs an hour per session.
5
COMPANY PROVIDER
A Filipino owned company over 4 decades strong, powered by 250 personnel who live and
breathe to bring you an EPIC travel experience. We are accredited by the Philippine Department
of Tourism and are fully incorporated as a member of BSP/IATA with inbound & outbound
ticketing and reservations.
Rajah Travel's brand of EPIC is about giving our travelers the travel that they want. What
we want is for YOU to live your brand of adventure; from domestic to international destinations
ranging from Asia Pacific, Europe, all the way to North and South America.
Rajah Travel works with Contiki Holidays, Insight Vacations and Rocky Mountaineer as
their general sales agent. We work together to bring you to your DREAM DESTINATION. Rajah
is also the preferred sales agents for Norwegian Cruise Lines, Star Cruises, Uniworld, Silversea
Cruiselines and Thompsons Africa.
VISION/MISSION
Rajah Travel envisions itself to be the leading Travel Agency in the travel industry
providing efficient and effective services to its customers. It is seeking for excellence in service
and will provide quality service at a cost that will enable it to remain competitive. It continues to
develop comprehensive travel products and aggressively solicit new and growing target groups. It
aims to expand more its relationship with airlines, charter flight operators, hotels, tour operators
and travel agents within Philippines as well as in overseas. Also, it aims to develop better rapport
with corporate clients, senior government officials, secretaries and supportive agents.
6
EXTENSIVE SERVICES OF RAJAH TRAVEL CORPORATION
 Corporate Travel Management
 Airline Reservations and Ticketing
 International Tour Packages, Wholesaling & Retailing Philippine Tour Packages,
Wholesaling & Retailing
 Meetings, Incentives, Conventions, Exhibitions (MICE)
 Event Management
 International and Local Group Travel
 Passport and Visa processing
 Other Documentation Services
CONTACTS:
Makati, Philippines Manila, Philippines
Address: 3rd Floor 331 Building Address: G/F GLC Building
Sen. Gil Puyat Ave. A. Mabini cor. T.M. Kalaw Sts.
Makati City, Philippines Ermita, Manila, Philippines
Telephone: +63 (02) 8894-0886 Telephone: +63 (02) 8523-8801
Fax: +63 (02) 8817-7903 Fax: +63 (02) 8522-0570
E-mail: webinquiry@rajahtravel.com E-mail: webinquiry@rajahtravel.com
7
LEARNING MODULES
UNDERSTANDING THE TRAVEL INDUSTRY – MINA DORDAS | 9:00 – 10:00 AM | M/TH

 Objectives of the session  Appointed Sales Agent
 Introduction to the course  General Sales Agent
 Operating the Business  Preferred Sales Agent
 Factors to considered prior to setting-  Sales Agents
up a travel agency.  Online Travel Agency and Travel
 Travel industry Associations (Local Aggregator
and International)  Travel Service Ancillaries
 What Comprises a travel agency?  Protocols in the new normal
 The Travel Market Segmentation  Travel in the Next Normal
 Philippine Travel tax  Next Normal In the Craft
 Tax exemption Certificate  Next Normal in Cruising
 Reduced Travel Certificate  Next Normal in Hospitality
 Overseas Employment Certificate  Travel Bubbles
 Leisure Travel
CORPORATE TRAVEL & PROGRAM MANAGEMENT – JAZ SORIANO | 10:30 – 11:30 AM | M/TH
 Travel Policy  Business Review - Data Analysis

 RFI Sheet Checklist
 Formal RFP from Client  Basic data gathering for trainees.
 P&L Statement  Reference Live Demonstration –
 Pricing and scope of services Pivot Tables
 RFP Cost Template  Advanced data gathering for
 Travel Management Proposal trainees.
 Travel Management Contract  Air data for Business review
 Booking request form presentation for trainees
 Business Review Deck  Business Plan
8
MICE: MEETINGS & CONFERENCES – RYAN SANTOS | 1:00 – 2:00 PM | M/TH
 Managing a Lead with RFP

 Meetings and Conferences Proposal
 Meetings and Conferences Service Conforme
 Meetings and Conferences Project plan
 Designing Agenda or Program
 Hotel factsheet
 Hotel Map
 Suppliers Contract MICE
 Sample Contract MICE
 Budget Preference
 WTTC Global Protocol for meetings and Conferences
THE ART OF NEGOTIATION – TIM CRUZ | 2:30 – 3:30 PM | M/TH
 Steps of the consultative engagement process

 Focus on the customer.
 Focus on the solution.
 Client – Focused presentation
 Successful Negotiations
 Handling objections on the offer
 Price/Budget
 Competition
 Authority
 Needs/Appropriateness
 Brush-Offs
9
SALES PRESENTATION – ZETTE CASTRO | 4:00 – 5:00 PM | M/TH
 Stages of Sales Presentation  Speaker

 Preparation  Program Flow
 Actual Presentation  Main Presentation: Product
 Follow-through Knowledge
 Preparation in the key elements  Stages of a Sales Presentation:
 Audience Actual Presentation
 Venue and Set – up  Stages of a Sales Presentation:
 Stages of a Sales Presentation Follow Through
JARGONS USED IN THE TRAVEL INDUSTRY – LANZ GREGORIO | 5:30 – 6:30 PM | M/TH.
 Geography
 City/Airport Codes
 Airline Jargons
 Hospitality Jargons
 Tours Jargons
 Cruise Jargons
 Documentations Jargon
 Travel Insurance Jargon
TOURISM KNOWLEDGE CENTER – KITKAT PASCUAL | 9:00 – 10:00 AM | T/F
 Target Microsites
 TKC Remote Practicum Mentorship Program
 TKCINT Scanning of Documents
 TKCINT Inventory of Scanned Files - Intramuros
 Arangkada Philippines Tourism Policy Brief
 NTDP 2016 -2022 Executive Summary
 UNWTO Tourism in 2030 Agenda
10
TRAVEL DOCUMENTATION – NELSON DIAZ | 10:30 – 11:30 AM | T/F
 Passport Requirements  Types of Visa Category

 Security Features in the Philippines  Territorial Visa: Japan short-term
Passports and Long-term Visit
 Types of Philippine Passport  Australia Visa: Short- term Visit and
 Significance of Philippine Passport Long-term Visit
 Passport’s Physical Condition: How  Territorial Visa: Canada
to Assess Passport Appointment  PH Passports: Visa Exemption with
Procedure Valid Canada Visa
 Sample of Completed passport  Territorial Visa: United Kingdom of
Application Form. Great Britain and Northern Island
 Sample of Completed passport  British (UK) Overseas Territory
Application Form with appointment  PH Passports: Visa Exemption with
Confirmation Receipt. Valid UK Visa
 DFA Consular Office and Passport  UK Visa: Temporary Stay
Services  UK Visa: Tier Visa
 Passport Application Form  Schengen Visa
 Travel Visa  List of Schengen Countries
 Visa Policy  PH Passports: Visa Exemption with
 Visa Exemptions for Philippine Valid Schengen Visa
Passport Holders  Travel Insurance
 Methods of Submission of Visa  Philippine Visa Status
Application  Philippine Documents
 Venues of Submission of Visa  DFA Authenticated Document: Red
Application Ribbon / Gold Seal
 How to read a Travel Visa  Asia Pacific Economic Cooperation
 Different Forms of Visa Notice (APEC) Business Travel Card
11
GENERAL TOURISM MARKETING – JOANNE RIVERA | 1:00 – 2:00 PM | T/F
 Marketing Mix
 Product
 Price
 Place
 Promotion
 People
 Process
 Physical Evidence
GUEST EXPERIENCE DELIVERY – PATRICK TRINIDAD | 2:30 – 3:30 PM | T/F
 What is Guest Experience based on Rajah Travel Corp’s definition?

 What are the elements of Guest Experience?
 The Rajah Travel Corporate Structure and where Guest Experience starts
 The V.O.I.C.E.S Program
 What is a Challenging Guest?
APPLIED OPERATIONS MANAGEMENT – JEM MANIQUIS | 4:00 – 5:00 PM | T/F
 Applied Operations Management: An Overview

 Travel Experience Cycle
 Inquiry
 Offers
 Booking and Reservations
 Finalizations
 Reports
 Post Transaction
 Rebooking
 Refund
12
DIGITAL MARKETING – SAHSAH ABELGAS | 5:30 – 6:30 PM | T/F
 Rajah Products and Services, Brands, Brand Partners (GSA/PSA)

 Travel Academy eFlyer
 Facebook Insight Summary Screenshot
 Rajah FB Business page Insights 2018 vs 2019
 Google Analytics 2018 vs 2019
UNDERSTANDING YOUR POTENTIAL IN TRAVEL INDUSTRY – PIA ORBEDA | 9:00 – 10:00AM | W
 Why do you want a career in the Tourism Industry?

 Areas of Tourism Industry based on Rajah Travel’s Perspective
 Career Opportunities in Tourism Industry
 Self-Assessment
 Alignment of Interests
 Communication Skills
 Customer Service Skills
 Organizational Skills
 Leadership Skills
AIR CONTENT PLATFORMS – CHARY TOLENTINO | 10:30 – 11:30 AM | W
 Sabre Red 360 familiarization

 GDS Availability Display
 How to sell a seat in the GDS
 Parts of a flight Itinerary
 Passenger Name Record
 Itinerary Graphic Display
 Airline Website
 Online Booking Tool
13
CORPORATE TRAVEL SUPPLIER NEGOTIATION – CHERRIE GARCIA | 1:00 -2:00 PM | W
 Types of suppliers in Corporate travel and Data Review for each supplier
 Steps in Negotiating with Suppliers
 Tips in Negotiating
 Data Points for Negotiating with Airlines
 Data Points for Negotiating with Hotels
 Data Points for Negotiating with Car Rental Providers
 Data Points for Negotiating with Credit Card Companies
 Data Points for Negotiating with Safety and Security Providers
 Data Points for Negotiating with Travel Insurance Providers
 Data Points for Negotiating with Online Booking Tool Providers
 Sample Travel Policy
OPERATIONS MANAGEMENT – MINA DORDAS | 2:30 – 3:30 PM | W
 Scope of Operations Management

 Operations Management
 Enhancing Soft Skills
 People Management
 Process Management: Process Creation and Documentation
AIRLINE AND AIRPORT OPERATIONS – MARJ CUSTODIO | 4:00 – 5:00 PM | W
 Types of Airlines  Airline Operations (Jump Seats,

 Agreements ASR)
 Kinds of Airlines Offices  Airport Process
 Revenue Management  Special Handling Cases
 Structure of Airline Offices  Air Passenger Bill of Rights
 Fraud  Travel in the New Normal
 Airline Operations (Check in)
14
CLIENT CONTRACT MANAGEMENT – GELLI MARIANO | 5:30 – 6:30 PM | W
 Introduction to Client Contract Management

 Purpose of a Contract
 Integral Parts of a Contract
 Types of Contract
 Steps to Finalizing a Contract
 Contract Performance Review
15
COMPILATION OF
PICTURES WITH CAPTIONS
16
Recommended schedule from Rajah Travel Academy
Some of my works that I presented and discussed to them
17
My Answer were presented during the discussion
Taking notes every session
18
Making to do list of the task that were given
Editing a video that to be shown at our presentation
19
Participating in group works or by pair task
20
I submit our individual take home assignment
21
This take home assignment in Air Content Platforms was memorable for me because
I am the only one who got a plus point for including the source of my recommended
activities in the given situational analysis.
22
My mentor at The Art of Negotiation Congratulated me for being part of top 20 trainees
Class Picture with Mentor Mina Dordas my first session during Monday and Thursday
23
Class Picture with Mentor Jaz Soriano my second session during Monday and Thursday
Class Picture with my first Mentor Vern Alvarez and second Mentor Ryan Santos
third session during Monday and Thursday
24
Class Picture with Mentor Tim Cruz my fourth session during Monday and Thursday
Class Picture with Mentor Zette Castro my fifth session during Monday and Thursday
25
Class Picture with Mentor Lanz Gregorio my last session during Monday and Thursday
Class Picture with Mentor Kitkat Pascual my first session during Tuesday and Friday
26
Class Picture with Mentor Nelson Diaz my second session during Tuesday and Friday
Class Picture with Mentor Joanne Rivera my third session during Tuesday and Friday
27
Class Picture with Mentor Patrick Trinidad my fourth session during Tuesday and Friday
Class Picture with Mentor Jem Maniquis my fifth session during Tuesday and Friday
28
Class Picture with Mentor Sahsah Abelgas my last session during Tuesday and Friday
Class Picture with Mentor Pia Orbeda my first session during Wednesday
29
Class Picture with Mentor Chary Tolentino my second session during Wednesday
Class Picture with Mentor Cherrie Garcia my third session during Wednesday
30
Class Picture with Mentor Mina Dordas my fourth session during Wednesday
Class Picture with Mentor Marj Custodio my fifth session during Wednesday
31
Class Picture with Mentor Gelli Mariano my last session during Wednesday
32
REFLECTION
What I learned in my online practicum program at Rajah Travel Academy was not to be afraid to
present your work in the sessions. My mentors always encourage me to share my work because there
is no right or wrong. In the first 3 weeks of attending the Online Practicum Program of Rajah, I am
always afraid to be called out to recite or to share something in the sessions because I feel my work is
wrong. Still, in some sessions, the mentors call me to present my work; every one of us needed to
present our work that we submitted to our mentor; some of the trainees like me pass the given task,
and some trainees did not submit it. Then I noticed in the 2nd month of attending the Practicum, I am
clicking the virtual raised hand button to recite, and I voluntarily want to present my work because I
want to know the comments and mistakes about my work for me to correct. To be honest, I did not
expect that I would enjoy this virtual practicum program because we are not facing them with the other
trainees and mentors and how to handle the actual operations or to be in the working environment like
to experience how to book online, face some customers who are difficult to handle or some unexpected
situations happened thinking “what should I do?” but my mentors told us what to do by giving some
situational analysis a lot of situational analysis with a different level of scenarios some mentors are
showing their screen to us on how to book in Amadeus and everyone of us was called out to say the
steps on how to book the flight and the proper codes which are really difficult because some codes are
confusing. I must say I have learned a lot and enjoyed the virtual practicum program though what I
didn’t like was giving us a pile of works, especially when the weekend was approaching or some
holidays are coming. Still, I am happy to say that I passed my assignments on time and I am very
thankful that my sleepless nights and efforts are paid off with good grades and positive feedback of
my performance from Rajah Travel Academy.
33
APPENDICES
34
35
36
37
Source:
https://www.rajahtravel.com/about_us?fbclid=IwAR0zfy5D8Iyo32meyJex7sKBCRQiRQWa_rOSgJCtTOqEG
VSh-s5CltV8jZA
https://stevelantis-blog.tumblr.com/post/3849022478/rajah-travel-
tours?fbclid=IwAR29z76q4zB3GVkilcp2DAsUsZzFw7hKcRVyENAzconkCD0qi7zlzdmYLc4
http://ro6.dole.gov.ph/fndr/mis/files/OJT%20MANUAL.pdf
38

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La Consolación College Manila

#8 Mendiola St., 1005 Manila Philippines

Joana Beatriz D. Dela Torre

Background of the Virtual Learning Practicum Program - - - - - - - - - - - - - - - - - - - - - - - - - - 5

Extensive Services of Rajah Travel Corporation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7

Compilation of pictures with captions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16

According to the Department of Labor and Employment (DOLE) On-the-job training

Rajah Travel Academy.

Lastly, to my mentors in Rajah Travel Academy for giving me courage, believing in me

BACKGROUND OF THE VIRTUAL PRACTICUM PROGRAM

Academy is back with more sessions to choose from.

runs an hour per session.

ticketing and reservations.

Cruiselines and Thompsons Africa.

EXTENSIVE SERVICES OF RAJAH TRAVEL CORPORATION

 Corporate Travel Management

 Airline Reservations and Ticketing

 International Tour Packages, Wholesaling & Retailing Philippine Tour Packages,

Wholesaling & Retailing

 Meetings, Incentives, Conventions, Exhibitions (MICE)

 International and Local Group Travel

 Passport and Visa processing

 Other Documentation Services

Makati, Philippines Manila, Philippines

Address: 3rd Floor 331 Building Address: G/F GLC Building

Sen. Gil Puyat Ave. A. Mabini cor. T.M. Kalaw Sts.

Makati City, Philippines Ermita, Manila, Philippines

Telephone: +63 (02) 8894-0886 Telephone: +63 (02) 8523-8801

Fax: +63 (02) 8817-7903 Fax: +63 (02) 8522-0570

E-mail: webinquiry@rajahtravel.com E-mail: webinquiry@rajahtravel.com

UNDERSTANDING THE TRAVEL INDUSTRY – MINA DORDAS | 9:00 – 10:00 AM | M/TH

 Travel Policy  Business Review - Data Analysis

MICE: MEETINGS & CONFERENCES – RYAN SANTOS | 1:00 – 2:00 PM | M/TH

 Managing a Lead with RFP

THE ART OF NEGOTIATION – TIM CRUZ | 2:30 – 3:30 PM | M/TH

 Steps of the consultative engagement process

SALES PRESENTATION – ZETTE CASTRO | 4:00 – 5:00 PM | M/TH

 Stages of Sales Presentation  Speaker

TOURISM KNOWLEDGE CENTER – KITKAT PASCUAL | 9:00 – 10:00 AM | T/F

TRAVEL DOCUMENTATION – NELSON DIAZ | 10:30 – 11:30 AM | T/F

 Passport Requirements  Types of Visa Category

GENERAL TOURISM MARKETING – JOANNE RIVERA | 1:00 – 2:00 PM | T/F

GUEST EXPERIENCE DELIVERY – PATRICK TRINIDAD | 2:30 – 3:30 PM | T/F

 What is Guest Experience based on Rajah Travel Corp’s definition?

APPLIED OPERATIONS MANAGEMENT – JEM MANIQUIS | 4:00 – 5:00 PM | T/F

 Applied Operations Management: An Overview

DIGITAL MARKETING – SAHSAH ABELGAS | 5:30 – 6:30 PM | T/F

 Rajah Products and Services, Brands, Brand Partners (GSA/PSA)

UNDERSTANDING YOUR POTENTIAL IN TRAVEL INDUSTRY – PIA ORBEDA | 9:00 – 10:00AM | W

 Why do you want a career in the Tourism Industry?

AIR CONTENT PLATFORMS – CHARY TOLENTINO | 10:30 – 11:30 AM | W

 Sabre Red 360 familiarization

CORPORATE TRAVEL SUPPLIER NEGOTIATION – CHERRIE GARCIA | 1:00 -2:00 PM | W

OPERATIONS MANAGEMENT – MINA DORDAS | 2:30 – 3:30 PM | W

 Scope of Operations Management

AIRLINE AND AIRPORT OPERATIONS – MARJ CUSTODIO | 4:00 – 5:00 PM | W

 Types of Airlines  Airline Operations (Jump Seats,

CLIENT CONTRACT MANAGEMENT – GELLI MARIANO | 5:30 – 6:30 PM | W

 Introduction to Client Contract Management

Recommended schedule from Rajah Travel Academy

Some of my works that I presented and discussed to them

My Answer were presented during the discussion

Taking notes every session