ENRICO Practicum Documents

COLLEGE OF INTERNATIONAL TOURISM AND HOSPITALITY
MANAGEMENT
The following are the contents of the required portfolio to be submitted at the end of
your practicum:
I. THE COMPANY
- History
- VISION and MISSION
- Products / services
- Organizational Structure
II. DAILY PRACTICUM JOURNAL

(see attached for the format)
III. WEEKLY PROGRESS REPORT

IV. WEEKLY NARRATIVE REPORT

V. TIME MONITORING SHEET

VI. REFLECTION (more on personal perspective)
VII. EVALUATION OF SUPERVISOR

(to be done after the practicum)
VIII.EVALUATION OF OJT SITE

(to be done after the practicum)
IX. CERTIFICATE OF COMPLETION
X. DOCUMENTS
- Endorsement / Recommendation Letter (photocopy)
- Acceptance Letter (from the company)
- Waiver/Parental Consent (photocopy)
- Medical Certificate (photocopy)
- Insurance/PhilHealth (photocopy)
- MOA/MOU
XI. CURRICULUM VITAE
XII. PHOTOS (on session and while doing your tasks)

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I. THE COMPANY
HISTORY
Upon opening its doors in 2001, Astoria Plaza pioneered the unique concept
of having privately-owned residences located within a deluxe hotel under one
property name. After a decade of exceptional hotel service, then opened
Astoria Boracay —the first foray into resort development and operations. The
success of these two properties led to what is now known as Astoria Hotels
and Resorts (AHR).
What followed next were six years of rapid growth and development of the
AHR brand, starting with the launch of Astoria Bohol in 2012 and events
venue Chardonnay by Astoria in 2013. The following year, we introduced our
eco-friendly resort Astoria Palawan and first Japanese restaurant Minami
Saki by Astoria. Led by the late legendary Executive Chef, Kimito Katagiri, we
treated diners to a more authentic and unique Japanese dining experience
within Astoria Plaza.
By 2015, they had launched two new properties in partnership with Atelier
Almario for interior design and Gallego & Associates for architecture: Astoria
Greenbelt in Makati and Astoria Current in Boracay.
In 2016, they opened our aquatic playground Palawan Waterpark by Astoria
and second events hall Mangrove Conference and Convention Center, both
in Puerto Princesa.
Astoria also added to our portfolio the homey Stellar Pansol in Laguna in
2018, as well as our staycation haven Stellar Potter’s Ridge in Metro
Tagaytay and Astoria Bohol Annex in Baclayon in 2019.
Despite the hit of COVID-19, they also launched Palawan Waterpark Inflata-
Fun by Astoria in 2021.
Back in the year 2014, Astoria Palawan was introduced as an eco-friendly
resort in Palawan. It is an eight-hectare resort in the heart of the Philippines’
Final Frontier, Puerto Princesa. The property is the brand’s nod to the natural
charm of Palawan. That is why you can expect nothing less than the perfect
quiet escape away from the metropolis. Our resort in Puerto Princesa kisses
the shores of the majestic Sulu Sea and is a peaceful enclave of emerald
virgin forests, grasslands, and mountain ranges. Here is where guests can
MANAGEMENT
truly appreciate why Palawan is considered the most beautiful island in the
world. Behind this success of the hotel, it received prestigious and
international awards from the year 2019 to 2021 such as the Department of
Tourism Quality Seal, 2021 Traveller's Choice, 2020 Traveller's Choice,
Booking.com Traveller Review Awards 2020 8.8 out of 10, Trip Advisor 2019
Certificate of Excellence 2019, Trip Advisor 2019 #1 Hotel for Families in the
Philippines, Trip Advisor 2019 #9 Hotel for Families in the World, Trip Advisor
2019 #6 Top Hotel in the Philippines, Kayak 2019 Best Resorts - Travel
Favorite 8.3 of 10, and Kohler Bold Design Awardees 2018. Thus, adapting
the corporate social responsibility of "We take our involvement with the
surrounding communities seriously. From our Sikap Pinoy project to our Port
Barton fishery and farm-to-table initiatives, explore the best efforts that
Astoria continues to uphold to lend a helping hand.
VISION AND MISSION

Our company’s vision and mission, which we have strive to uphold
throughout our years in the industry, were born out of our leaders’ experience,
passion, and persistence. They believe that having the heart for service is
what truly redefines the purpose of hospitality. They are the driving force that
leads us to our continuous pursuit of excellence.
VISION
 Exceptional Experiences
 Phenomenal Careers
 Uncompromising Passion for Hospitality
MISSION
We, the team of Astoria Hotels and Resorts is committed to:
a. Provide excellent service, ensuring customer satisfaction and loyalty
b. Maximize resources and manage costs, ensuring profitability and
increased shareholder’s value.
c. Improve employees welfare and growth ensuring high morale thru
emphasis on professionalism, honesty, loyalty, fairness and reliability and
by actively listening to our guests, and to one another.
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PRODUCTS AND SERVICES

Astoria Palawan is a eight-hectare resort hidden in the peaceful enclave of
Puerto Princesa. With its colorful nature-inspired suites, guests are sure to
find themselves to be on a quiet yet adventurous getaway. Complete with
top-notch amenities like lap and infinity pools, playground, gym, and spa,
this slice of paradise never fails to provide a dreamy vacation experience
amidst flora and fauna on the island. It offers small and big function rooms in
its main events space, the Mangrove Conference and Convention Center, to
cater to your corporate meetings and special celebrations. If you are looking
for a fun-filled vacation journey, this is the place to be, as they also offer a
water-park for guests to enjoy. Astoria Palawan also offers transfers and
tours for guests convenience for them to experience what Palawan tourists
spot could offer.
ORGANIZATIONAL STRUCTURE
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II.DAILY PRACTICUM JOURNAL
NAME OF THE STUDENT : ANGELICA D ENRICO

COMPANY : ASTORIA PALAWAN
DEPARTMENT : FOOD AND BEVERAGES
DAY/DATE : 1/ MARCH 26,2023
This starts our first day of stay at Astoria Palawan, the HR staff guided us on
our dorms first’s as we waited for the orientation. Nurse Tin assisted us and
introduced us to our dorm mates. Then at 2pm the orientation started, we’ve
learn that Ms. Acel was not available at that time to orient us so Nurse Tin
took the job for us so we could still have a tour inside the resort before we
start our duty the next day. They intoduced us everything about Astoria,
AVLCI, ACHI, the management and the operations managers. The rules and
regulations inside the resort and the dormitory.

This starts the first day of our duty and we started at the food and beverages
department. For our first day we are tasked to do an observation first of the
operation and I was assigned at the bar station where I get to familiarize
myself to what beverages they can offer and the tools and method being
used.

As the second day of our duty starts, Mr. Michael Bercida the Banquet
manager of Astoria Palawan assigned us to be part of the staffs serving the
ZSL Group with a total of 55 pax guests that held their seminar at the
Mangrove. We had a short briefing of what we will be doing to help them in
the operations and guided us every step for the success of the event and in
delivering a good service to them.
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During the third day of my duty I get to experience to really mix drinks during
happy hour at the Reserved Restaurant for I was assigned as the bartender
assistant. Sir, Alfie the bar team leader give me an opportunity to really make
mocktails like tequila sunrise, long island ice tea and mojito. When there are
no more customers Sir Alfie, tasked me to list down all the orders of the night
in a log book.

This was supposed to be our day off but we are advised that we have to
attend a Personality Development Training by Ms Tessa J Delfin.
Understanding oneself to improve ourselves professionally to really be future
ready in the industry and to really provide that quality service that improve
onself and helps the organization growth.

For my day six at the F&B department, I was assigned at the pool side for the
first time. Wherein I get to served two reserved tables. It was fun because
one of my table is a foreigner with two kids, she may have so many request
but she was so polite and kind. I did give my best to serve the guests well
not just because I’m an intern but also because I found my heart in serving
people.
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DAY/DATE : 7/ April 1,2023
For the start of my second week here in Astoria Palawan I was assigned at
the pantry station wherein I was assigned to wipe dry the utensils, cutleries ,
plates and goblets being used in the operations. It may be tiring when time
goes by but the hardship is worth the time for I get to learn and meet the
chefs of the Reserve restaurant and got the chance to know them while at
the pantry.

For this day I was assigned to the main station 2. Take note that in every
operation, we are reminded that we should take initiative to talk to guests
and try to understand their body language or expression if ever they are in
need of help. We could ask if they ever need anything but not too frequent.
To at least better serve them during their stay.

Before we started our duty in the F&B department, we are being called to the
Mangrove for the re-orientation with the HR supervisor Ms. Maricel Leona
due to the interns concerns and issues for not following the rules and
regulations of the company. After thye re-orientation we got back to our duty
and do what we always do to serve the guests.
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For this day I was again assigned to the pantry because I am not feeling well.
I always do my best despite that I was task to do this simple things. When I
am done at the pantry I try to help my co- interns in their stations specially
when setting up tables.

For this day I was assigned to the pastries wherein I help guests if they want
some pastry and ask them if they wanted it to be reheated or if they want
some butter. The most liked bread that is being served all day that even kids
like is the soft roll.

This day starts our duty in the morning shift, I get to experience the briefing in
the morning for the first time and again I was assigned in the pastry corner.
Just like what I did in the last time I exert extra effort this time because this is
breakfast, just like what Sir Andi said, breakfast is the important meal of the
day if you ruined their breakfast you’ll ruin their day.

This day is actually the same for I was also assigned at the pastry corner and
when I have time I also assist guests when they are taking their soup that is
beside the pastries.
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Today is the day wherein the resort has an Easter Egg hunt at Aqua Cena, we
help in facilitating the event from table set up, serving water and bussing out.
It is the same as what we do at the Reserve restaurant but with the egg hunt.

From morning shift, I requested to be move to mid-shift because I am not

feeling good in the morning. With the same tasks I was assigned at the main
station 2 for my supervisors really consider’s my situation. And for that
despite the situation I always try my best to deliver good service to them and
to learn from my seniors.

On this day I was on a consistent different time of duty with my classmate,

but despite the situation I learn to this day that it is also good to be
independent and work with different people in a working environment
wherein I could also get to help my other co-interns who are new in the
department like the proper handling of bar tray, bussing out and how to
communicate with guests.

On this day I was assigned at the Halo-Halo station. I got the chance to
converse with a foreigner who doesn't know how to make halo-halo so I
gladly assist them and tell them how to eat it and explain to them some of its
ingredients.
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I was assigned to become a buffet man, assisting guest in opening the buffet,
informing the chef and helping them refill the food and helping the staff in
refilling the plates, saucers and changing the serving spoons and tongs from
time to time.

This day I was assigned at the dessert station wherein I am incharge in
helping guests taking desserts, refilling the saucers, and going to the cold
station to tell chef when the desserts are running out. Helping and seeing the
guests happy when I help them makes me proud of my job.

This is one of the exhausting night for I was assigned at the main station and
rain has come pouring making the guests from the pool side go indoors. But
other than that I was happy to be part of the staffs greeting and singing the
guest a happy birthday. The extra service like this makes us exceptional and
made us to be remembered in our work.

This day I was assigned at the pastries again, but from time to time I help my
co-intern to their station like the soup area and dessert station because we
are near to each other and I always keep on smiling greeting guests to have a
good evening. Seeing them greet back gives me a relief to these tiring hours
of standing.
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On this day we have an additional training prepared to us by Mr. Marc

Montesa by providing us a workshop and familiarization of the glassware,
plates, table set up and different wine glass and how to handle them. He also
thought us the proper greeting of guests , order taking, table assistance and
how to properly serve dishes to the guests table. It’s like going back to
basics and it was worth it. He also teach us how to properly handle bar tray,
oval tray, properly relocate round tables and stack of chairs.

This day was supposed to be our day off but we still have a second session
for our training with Mr. Marc Montesa. He introduce to us the fundamentals
of F&B, the technical skills needed and how a banquet service works
specially in this new-normal set-up with the utilization of medical technology
and hygiene protocols.

There is supposed to be a third session for our training but it was canceled
due to an emergency meeting of the executive team. We just get back to our
usual duty applying the sequence of service that we have learned from Mr.
Montesa.
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At this day I was assigned at the poolside A, I get to work with new staffs and
new interns in the department. I also get to learn from my supervisors and be
inspired by their stories working in the industry. It makes me love and
appreciate what I do more.

I was assigned again in the pastry station because my supervisor noticed

that I am not feeling good. But spite of that I still give my best to assist and
greet the guests dining in the restaurant because I know that after this hard
night it would bear fruit in the future.

On this day I get to appreciate my supervisors for their eagerness for us to

learn. The night ended well without any problem in the operations and even
make time for us to learn about wines.

This is our last day in the operation, we are all busy because a beach
wedding is being held at the resort and the banquet team are in need of
staffs and equipment's at the event hall. Some interns are chosen to help in
the banquet operations, while me and the others are trying our best to greatly
serve guests at the restaurant specially at the pool side because it was
jammed packed. But in the end of it, the fulfillment is there, because of that
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tiring night I get to interact with different guests while being filled with joy by
serving them.

This is our documentation day, but because there are guests and everyone is
busy, we also help them in the operations as an act of gratitude and also I
feel that despite that this will be the last time we will be there, I feel the
initiative to still work and help them in the operations because they actually
treated us as one of them and also appreciated us for our hard work.

DEPARTMENT : FRONT OFFICE
For our first day we are advised to shadow the GSA (Guest Service Assistant)
and observe how the operations work. Interns from different schools took the
initiative to teach us the basics like, profiling, arranging the guest folios and
how to answer telephone calls as we wait for our orientation. For our first day
I get to experience and learn how to welcome guests and do the welcome
dance for the VIP’s. It was Ms. Margorie Dolores the F.O and Spa supervisor
who oriented us about the front office, its operation and the IFCA system.

For my second day I learn and take notes of proper greeting of answering
telephone calls, how to manage the guests concerns and to what department
this concerns should be relied to.
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This day I get to learn how to do the routing, the front office do this by
checking if the guests have any complimentary cake, celebration or set up
that is needed during their stay. I get to visit the culinary department, F&B
cost control and the housekeeping department. A signature and a copy is
needed so that each department are inform of the guests requests.

This day I was tasked to rearrange the folios by number and double check
the receipts if they are all in the right room number because it is vital for
morning and night audit.

This day I joined the re-orientation with the Team Leader of the front office
department Mr. Ryan Morillo. I was not able to attend yesterday so I have to
join in with other schools who are also new to the department. Since it’s
been days since I started at the department I was asked to what extent I
already learned in the department.

DAY/DATE : 30/ May 1,2023
This day is a holiday so it was expected to have many guests, I help in doing
the orientation of the Astoria Palawan Amenities and Facilities. Other than
that I help also help in welcoming the guests and opening doors for them.
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This day I was tasked to do the guests profiles and I sometimes answer calls
at the back office when the telephone operator is on break. When Ms. Joana
had so much to do I run some errands for her if she can’t go out of the back
office like if she need to pass a concern to the GSA’s or to Delta 5.

Just like the usual day we greeted and welcome guests and when a group of
guests we welcome them with a dance. I also run some errand like giving the
extra key card of the guests to their rooms and making them a WiFi user and
password.

This day come’s just like the usual day like assisting the GSA’s in in
checking-in and checking-out, doing some guest profiling and answer
telephone calls. This also includes welcoming guests and giving welcome leis.

This day was like the same day wherein I just help in guest profiling,
welcoming guests, opening the door for the guests and welcoming them at
the reception.
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password. During peak hours I help in doing the orientation of the amenities
and facilities in Astoria Palawan.

DAY/DATE : 30/ May 7, 2023
This is the same day jwhere it includes assisting the GSA’s in in checking-in
and checking-out, doing some guest profiling and answer telephone calls.
This also includes welcoming guests and giving welcome leis.

The same as yesterday duty but a group of guests arrived at the Nest
reception area so we are being called to welcome them and do a welcome
dance the Astoria way.

DAY/DATE : 30/ May 10,2023
password. During peak hours I help in doing the orientation of the amenities
and facilities in Astoria Palawan.
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DAY/DATE : 30/ May 11, 2023
This day come’s just like the usual day like assisting the GSA’s in in
checking-in and checking-out, doing some guest profiling and answer
telephone calls. This also includes welcoming guests and giving welcome leis.

DAY/DATE : 30/ May 12,2023
The same usual day in duty but what adds to this day is that I was tasked to
check if there are any complimentary for the next day’s arrival. After checking
the guest profiles for follow up, I started making the complimentary form and
ask my co-intern who wants to do the routing,

DAY/DATE : 30/ May 14,2023
At this day most of my hours just focused on answering telephone calls,

since Ms. Joanna the telephone operator is gone, I get to experience being a
telephone operator for the whole shift.

DAY/DATE : 30/ May 15,2023
The same as yesterday’s report, I was once again task to be a telephone

operator during my whole shift. One thing that add to my learning is that
knowing that there is an addition price for an extra insect repellent.
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DAY/DATE : 30/ May 17,2023
During my whole shift again I am the telephone operator at the back office.
One thing that I’ve learn is when there are any malfunctions to a rooms lights
and electricity I should call the engineering department.

DAY/DATE : 30/ May 18,2023
It was a busy day for everyone other than assisting the new telephone
operator it becomes more hectic for everyone because this day starts that
some WWF VIP’s arrived at the hotel. We were task to welcome them and
even tasked to put decoration for their welcome hats.

DAY/DATE : 30/ May 19,2023
The same usual day like yesterday but we help the Sir Joshua the Assistant
Front Office Manager in adding and arranging the luggage tags, key card
jacket and wifi password of the arriving VVIP guests.

DAY/DATE : 30/ May 20,2023
Since most of the guests are the WWF VIP’s we are not allowed to handle
much of the system, and answer telephone calls to avoid mistakes and
incidents. We just handle the arrangement of the folios, greet the guests, run
some errand when needed to. Still enjoyed our duty despite the long time of
hours with just standing.
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DAY/DATE : 30/ May 21,2023
It is the same usual day but other than that we are task to go to the Nest
reception and list down the birthday of the inhouse guests from WWF. Other
than that we arranged the folios according to their numbers and insert their
receipts in their respective folios.

DAY/DATE : 30/ May 22,2023
It is the usual day but most of the time we are tasks to dance for the VIP’s
and bring folios to the Nest reception. Additional GSA’s arrived so there is
not much to do other than bringing folios, helping them in routing and
greeting and welcoming the guests.

DAY/DATE : 30/ May 23,2023
Same goes for this day but I learn something new for today because Mr.
Richard Bantang the one who is incharge to the transfers of the guests
thought me how to do their reports and I assisted them in their scheduling for
guests transfers from arrival up to their departure.

DAY/DATE : 30/ May 24,2023
Mr. Richard Bantang once again asked me to help him in doing their reports
and I assisted them in their scheduling for guests transfers from arrival up to
their departure. What adds to this is that I also check for any transportation
follow up in the IFCA system.
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DAY/DATE : 30/ May 25,2023
For the last day of duty in this department, I once again tasked to to the
reports of the transportation department and check if there is any follow up in
the IFCA system.
III.WEEKLY PROGRESS REPORT

WEEK : WEEK 1
SIGNIFICANT NO. OF
DATE ACTIVITIES CONDUCTED
LEARNINGS HOURS
March Orientation with Nurse Tin The rules and regulations 4
26, of the company and
2023 dormitory, the company
profile and the executives
of the company.
March Observation and Welcoming and greeting 8
27, Experiencing the different guests. Familiarization to
2023 departments at the Reserve the tools and equipment
(Restaurant in Astoria
being used at the bar
Palawan)
station. Table set-up and
proper handling of bar
tray.
March Banquet Operations at Proper briefing and 8
28, Mangrove (Function Hall in assignment of tasks
2023 Astoria Palawan) before the event
operations starts, no
running while serving the
guests, how to serve in a
controlled buffet type of
service.
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March The Reserve Bar Assistant Reading and

29, understanding an order 8
2023
receipt of drinks, order
management, learn how
to mix drinks like, mojito,
long island ice tea,
pinacolada and margarita
and tequila sunrise.
4
March Personality Development Deeper understanding of
30, Training personality development
2023
in life, career, and
business. Handle guests
concerns and hotel
dilemmas.
March Pool Side, bust out, table Serving guests 8

31, set-up, and addressing intentionally, prioritize
2023 guest requests politely. their concerns and
always serve with a smile
TOTAL 40
Prepared by:
Angelica D Enrico
Trainee
Noted by:
Mr. Ivan Joseph Jimenez
Supervisor, F&B Department
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WEEKLY PROGRESS REPORT

NAME OF THE STUDENT : ANGELICA D. ENRICO
WEEK : WEEK 2
DEPARTMENT : FOOD AND BEVERAGE
April 1, Pantry Man I was assigned to the 8
2023 pantry wherein I also
learned from Sir Michael
how to effectively clean
water goblets by steaming.
April 2, Main Station 2, for bust out, Sets up the table, 8
2023 addressing guests concerns, cutleries, goblet, etc.
refilling water, and table set- Serving water to the guest
up. and welcoming the guests.
Cleaning up the tables
when they are done.
April 3, Re-orientation with the HR The re-orientation serves 8
2023 Supervisor Ms. Maricel Leona as a reminder of the proper
and Pool Side A F&B decorum during duty,
Attendant. inside and outside the
resort and the rules and
regulations being
implemented in the
company. This meeting
also serves to address the
concerns of the interns
while they are staying at
Astoria Palawan.
Discipline starts with

yourself and it is something
that would make you an
exception even at your
work and duty.
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April 4, Pantry Man Learn how to prioritize

2023 things that are actually 8
needed in the operations.
Support the operations by
the speed of how you work
in supplying them the
cutleries, glassware's and
plates.
April 5, Pastry Man Monitoring and assisting 8

2023 guests in re-heating their
breads and an extra service
of assisting the to bring
their food to their tables.
April 7, Pastry Man Helping the guests to 16
2023 reheat and cut their breads.
Invite guests to try our
pastries.
April 8, Pastry Man Monitoring and assisting 16
2023 guests in re-heating their
breads and an extra service
of assisting the to bring
their food to their tables.
April 9, Aqua Cena F&B Attendant Assisting in creating the 8
2023 (Easter Sunday Brunch decoration, cutting out the
Buffet) and The Reserved bunny for the paper cup
F&B Attendant Main station games, Busing out and
serving water to the guest,
In addition to that, assisting
Mr. Andy to the games for
egg relay and egg hunting.
In terms of The Reserved,
bushing out and serving
water and chocolate to the
guests in the main station
TOTAL 80
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Prepared by:
Angelica D Enrico
Trainee
Noted by:
Ms. Melissa Gallego

WEEK : WEEK 3
April 10, Buffet Man I learned that I really have 8

2023 to be persevere in doing
the assignments and
following instructions from
the Supervisor.
April 11, The Reserved F&B Attendant I Learn how to work 8
2023 Pool Side A independently and learn
with different people.
April 12, Halo-Halo Station Promoting and marketing 8
2023 halo-halo to foreigners
brings delight to my heart.
Seeing that other people
wants to learn how to make
halo-halo makes me
believe in our beautiful
culture and how other
people love Philippines.
April 14, Buffet Man Today, I feel exhausted. 8

2023 It’s just a normal day for
me, just the usual things we
do everyday. No additional
learnings.
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April 15, Dessert Station 8

I learn where the cold
2023
kitchen is located and
where to ask for
replenishment's.
April 16, Main Station 1 Serving and order taking to 8
2023 guests. Consistent bush
out and cleaning the table
and getting ready for pull
out. Sing and perform for
guests who celebrated their
birthday at the Reserve
restaurant.
TOTAL 48
Prepared by:
Angelica D Enrico
Trainee
Noted by:

WEEK : WEEK 4
NO. OF
DATE ACTIVITIES CONDUCTED SIGNIFICANT LEARNINGS
HOURS
April 17, Pastry Man I am enjoying being a 8
2023 pastry man. It requires you
maintaining the cleanliness
of the pastry station and
refilling the breads when it
is running low. Also,
interacting with guests are
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really fun. I learned that it is

nice to interact with them
because sometimes, you
learn from them, too!
April 18, F&B Attendant Pool Side A Workshop and 8
2023 and F&B training with Mr. familiarization of the
Mark Montessa glassware, plates, table set
up and different wine glass
and how to handle them.
proper greeting of guests ,
order taking, table
assistance and how to
properly serve dishes to the
guests table. It’s like going
back to basics and it was
worth it. He also teach us
how to properly handle bar
tray, oval tray, properly
relocate round tables and
stack of chairs.
April 19, Module 2: F&B training A recap about the training 8
2023 Restaurant and Banquet yesterday, fundamentals of
Services F&B, the technical skills
needed and how a banquet
service works specially in
this new-normal set-up
with the utilization of
medical technology and
hygiene protocols.
April 20, F&B Attendant at Pool Side A The training has been 8
2023 at the Reserved canceled. We just get back
to our usual duty applying
the sequence of service
that we have learned from
Mr. Montesa
April 21, F&B Attendant at Pool Side B I get to work with new 16
2023 at the Reserved, staffs and new interns in
the department. I also get
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to learn from my
supervisors and be inspired
by their stories working in
the industry. It makes me
love and appreciate what I
do more.
April 22, Pastry Man A little chat with the chef 8
2023 makes me believe that
sometimes you don’t have
to go far for you to reach
your dream.
April 23, The Reserved F&B Attendant, Get to appreciate my 8
2023 Pool side A supervisors for their
eagerness for us to learn.
The night ended well
without any problem in the
operations and even make
time for us to learn about
wines.
April 24, The Reserved F&B Attendant In the end of the day the 8
2023 at Pool Side A fulfillment is there, because
of the tiring night I get to
interact with different
guests while being filled
with joy by serving them.
April 25, Documentation at Reserved, Help the operations while 8
2023 Habitat, and Waterpark doing the documentation in
the Reserved restaurant
before we left the
department.
TOTAL 73
Prepared by:
Angelica D Enrico
Trainee
Noted by:
MANAGEMENT

WEEK : WEEK 2
SIGNIFICANT NO. OF
LEARNINGS HOURS
April 26, Telephone Operator at The Profiling, arranging the 8
2023 Nest and Canopy, and guest folios and how to
Welcoming Guests through answer telephone calls.
the necklace and warm Also get to experience and
greetings. learn how to welcome VIP
guests through Astoria’s
welcome dance.
April 27, Telephone Operator, Proper answering of 8
2023 Luggage Assistance, telephone calls, how to
Bellman, and Welcoming manage the guests
Guests through the necklace concerns and to what
and warm greetings. department this concerns
should be relied to.
April 28, Routing, photocopy of Checking if the guests 8
2023 complimentary form and have any complimentary
Welcoming guest. cake, celebration or set up
that is needed during their
stay. I get to visit the
culinary department, F&B
cost control and the
housekeeping department.
A signature and a copy is
needed so that each
department are inform of
the guests requests.
April 29, Open door assistance, Rearrange the folios by 8
2023 Attachments of Receipt of number and double check
cash deposit, and Telephone the receipts if they are all in
Operator the right room number
MANAGEMENT
because it is vital for

morning and night audit.
April 30, Re-orientation with F.O First time to do the guest 8
2023 Team Leader. Telephone orientation, I get to learn
operator, Guest Profiling, and understand the
Map Orientation importance of assisting
guests through this
orientation so that they
would not be clueless and
they would know that we
are 24/7available for them
while they are staying at
the hotel. The importance
of guest profiling secures
the hotel and guests
security.
May 1, Luggage Assistance and Assisting luggage from the 16
2023 Bellman, Orientation with check-in and check-out
guests, Telephone Operator, guests. Telephone operator
Guest Profiling, Open the at the front desk and back
door assistance of the house usually for
room clearance addressing
the requests or the concern
of the guests. Guest
profiling for the due in and
due out guests. And Lastly,
assisting the guests to
open their door.
TOTAL 56
Prepared by:
Angelica D Enrico
Trainee
Noted by:
Ms. Marjorie Dolores
F.O/SPA Supervisor
MANAGEMENT

WEEK : WEEK 2
SIGNIFICANT NO. OF
LEARNINGS HOURS
May 3, Telephone Operator, Guest Answering inquiries and 8
2023 Profiling. requests of guests. Relying
their concerns to the
departments that would
meet their concerns
May 4, Orienting of Resort Facilities, Showing and explaining 8
2023 Telephone Operator, the map of Astoria Palawan
Welcoming Necklace, Guest to the guests. Answering
Profiling. and Open room inquiries and requests of
door assistance guests. Bringing the
luggage to their room
which one of the guest is a
difficult one. Wearing the
necklace to the arrival
guests. Making wifi
password and giving extra
key card to guests.
May 5, Orientation of Resort Showing and explaining the 8
2023 Facilities, Telephone map of Astoria Palawan to
Operator, Welcoming the guests. Answering
Necklace, Guest Profiling. inquiries and requests of
and Open room door guests. Bringing the
assistance luggage to their room
guests. Making wifi
key card to guests.
MANAGEMENT

and Open door assistance guests. Bringing the
guests. Making wifi
key card to guests.
and Open door assistance guests. Bringing the
necklace
May 8, Orienting of Resort Facilities, Showing the map of Astoria 8
2023 Telephone Operator, Palawan to the guests and
Welcoming Necklace, Guest explaining the operations of
Profiling. Assisting in Check- the facility on how to utilize
in and Check-out and Open it. Answering inquiries and
door assistance requests of guests.
Bringing the luggage to
their room which one of the
guest is a difficult one.
Wearing the necklace
to the arrival guests.

Helping the GSA with
check-in and check-out by
applying the processes and
the papers needed.
TOTAL 48
MANAGEMENT
Prepared by:
Angelica D Enrico
Trainee
Noted by:
F. O/SPA Supervisor

WEEK : WEEK 3
SIGNIFICANT NO. OF
LEARNINGS HOURS
May 9, Telephone Operator, Answering inquiries and 8
2023 Assisting in Check-in and requests of guests, Check-
Check-out, Guest Profiling. in and Check-out of Guests
in IFCA. Doing the Guest
profile. Bringing extra key
card to guests room.
May 10, Orienting of Resort Facilities, Showing and explaining 8
2023 Telephone Operator, the map of Astoria Palawan
Welcoming Necklace, Guest to the guests. Answering
Profiling. Assisting in Check- inquiries and requests of
in and Check-out and Open guests. Bringing the
door assistance luggage to their room
guests. Making wifi
key card to guests.
May 11, Printing complimentary form, Welcoming guests, run for 8
2023 Checking guests profile for a routing of guests
any follow up and requests. complimentary.
MANAGEMENT
May 12, 8
Orienting of Resort Facilities, Showing and explaining the
2023
Telephone Operator, map of Astoria Palawan to
Welcoming Necklace, Guest the guests. Answering
Profiling. Assisting in Check- inquiries and requests of
in and Check-out and Open guests. Bringing the
door assistance luggage to their room
guests.
May 13, Telephone Operator, also Answering and addressing 8
2023 doing the complimentary guests inquiries and relying
form for routing. them to the department
that would bring them the
assistance they needed.
Providing wifi access and
requesting for an extra
insect repellent for a guest.
TOTAL 56
Prepared by:
Angelica D Enrico
Trainee
Noted by:
FO/SPA Supervisor
MANAGEMENT

WEEK : Week 4
ACTIVITIES SIGNIFICANT NO. OF
DATE
CONDUCTED LEARNINGS HOURS
May 17, 2023 Telephone Operator One thing that I’ve learn 8
is when there are any
malfunctions to a rooms
lights and electricity I
should call the
engineering department.
May 18, 2023 Welcome VVIP Guests at Answering and 8
the Nest, Telephone addressing guests
operator inquiries and relying
them to the department
that would bring them
the assistance they
needed. Welcome VVIP’s
through Astorias
welcome dance
May 19, 2023 Telephone Operator, Other than the usual duty 8
Welcoming Guests we are doing, I help in
arranging the luggage
tags and key card jacket
of the VVIP guests
arranging them by the
time of their arrival.
May 20, 2023 Telephone Operator and Answering inquiries and 10
Welcome Dance for the requests of guests.
WWF Arrivals Dancing the “Maligayang
Pagdating”.
MANAGEMENT
May 21, 2023 Telephone Operator, Answering inquiries and 10

Welcome Dance, Offering requests of guests.
cold towels, Attachments, Inserting the receipts
Routing and WWF from Reserved to the
Birthday information. folios of the guest.
Routing the
complimentary form to
the culinary and F&B
Department. Finding the
WWF Birthday
information to their
registration card.
May 22, 2023 Attachments and Folio Properly arranging the 10
runner to the Nest. attachments to their
respective folios and run
some errand for the GSA
going to The Nest.
May 23, 2023 Scheduling of Organizing their reports 10
transportation and and receipts, rewriting
Arranging daily reports of their schedules and
guests transportation. scheduling guests
transfers for their arrival
and departure.
May 24, 2023 Checking for any Organizing their reports 10
transportation and receipts, rewriting
complimentary for guests their schedules and
arrival and departure. scheduling guests
Arranging daily reports of transfers for their arrival
guests transportation. and departure.
May 25, 2023 Checking for any Organizing their reports 10
transportation and receipts, rewriting
complimentary for guests their schedules and
arrival and departure. scheduling guests
Arranging daily reports of transfers for their arrival
guests transportation. and departure.
TOTAL 94
MANAGEMENT
Prepared by:
Angelica D Enrico
Trainee
Noted by:
FO/SPA Supervisor
II. WEEKLY NARRATIVE REPORT
WEEK/DATES :WEEK 1/MARCH 26, 2023 – MARCH 31, 2023
Learnings I learned the difference between dinner buffet and

breakfast buffet operations. Also, I learned about
order taking following the sequence of
service. Mixed drinks and cocktails like tequila
sunrise, long island ice tea, and mojito. Lastly, the
personality development training where it provides a
new perspective in my personality as a professional
and for my personal growth as an individual may it be
at work or in my own personal life.
Problems Unfamiliar to the tools and equipment, and method in
Encountered the Bar station. My self confidence in communicating
with guests and the sudden adjustment to work
environment without proper orientation of the
operations.
Solution Made Take a step to move forward and be open minded to

learn new things specially to unfamiliar thing. Stay
positive and have an open heart to learn from my
seniors. Listen to my supervisors and learn how to
ask questions when I don’t know what to do.
Prepared by:
Angelica D Enrico
Trainee
Noted by:
MANAGEMENT

WEEK/DATES :WEEK 2/APRIL 1, 2023 – APRIL 9, 2023
Learnings Learn how to abide rules and regulations under a

company. Take note that in every operation, we are
reminded that we should take initiative to talk to
guests and try to understand their body language or
expression if ever they are in need of help.
Problems My physical health is not cooperating with me during

Encountered work and how to operate their small oven/ machine
for reheating bread.
Solution Made Ask for assistance with the staffs and politely ask for
their help for me to understand my job and how to re-
heat bread and what else I could offer to the guest in
my station.
Prepared by:
Angelica D Enrico
Trainee
Noted by:
Supervisor
MANAGEMENT

WEEK/DATES :WEEK 3/ APRIL 10, 2023 – APRIL 16, 2023
Learnings I learn to this day that it is also good to be

independent and work with different people in a
working environment wherein I could also get to help
my other co-interns who are new in the department
like the proper handling of bar tray, bussing out and
how to communicate with guests.
Problems I cannot work in the morning shift because I always
Encountered feel dizzy in the morning and I started getting hyper-
acidity and low blood. I need to be separated with my
classmate.
Solution Made I bravely just ask for a change of schedule to my

supervisor and try to raise my health concern so that I
could still work even though I need to be separated to
the schedules of my classmates. Be independent.
Prepared by:
Angelica D Enrico
Trainee
Noted by:
Ms. Melissa Gallego
MANAGEMENT

WEEK/DATES :WEEK 4/ APRIL 17, 2023 – APRIL 25, 2023
Learnings Familiarization of the glassware, plates, table set up

and different wine glass and how to handle them. The
proper greeting of guests , order taking, table
assistance and how to properly serve dishes to the
guests table and how to properly handle bar tray, oval
tray, properly relocate round tables and stack of
chairs. Utilization of medical technology and hygiene
protocols in a banquet service.
Learn from my supervisors and be inspired by their
stories working in the industry. It makes me love and
appreciate what I do more.
Problems My physical strength to handle a bar tray and oval

Encountered tray with a hollow block.
Solution Made With the guidance of Mr. Marc Montesa I overcome

the training and truly understanding the right ways
how to handle those things would make a heavy and
hard things more light and easy. This would make
your work less stressful and always believe that you
can. Try to give my best to assist and greet the
guests dining in the restaurant because I know that
after this hard nights it would bear fruit in the future.
Prepared by:
Angelica D Enrico
Trainee
Noted by:
Supervisor
MANAGEMENT

WEEK/DATES :WEEK 1/ APRIL 26, 2023 – MAY 1, 2023
Learnings Learn how to welcome guests and do the welcome

dance for the VIP’s. I also learn from the orientation
that in every hotel there as different systems being
used but IFCA is what Astoria choose. Understanding
the system is also getting to know your guests first
hand as front office is the heart of a hotels operation.
Problems Not knowing all the basic product knowledge and hard
Encountered time transferring calls in just a second.
Solution Made Try to take notes of what is being taught, be

enthusiastic in what you do and take an initiative to
learn from your seniors. Be adaptive and flexible at
work because you are engaging with different people
and many guests.
Prepared by:
Angelica D Enrico
Trainee
Noted by:
Supervisor
MANAGEMENT

WEEK/DATES :WEEK 2/– MAY 2, 2023 - MAY 9, 2023
Learnings Always be welcoming, graceful and be an open hand

to help the guests needs. Be of help to your seniors
and answer telephone calls with smiles.
Problems Some long hours of just opening the doors and just
Encountered standing at the corner.
Solution Made Patience and perseverance is the key. Even if there is

nothing to do, try to be positive and make those time
memorable or even worthwhile by learning the things I
still lack of and learn from my seniors experiences.
Prepared by:
Angelica D Enrico
Trainee
Noted by:
Supervisor
MANAGEMENT

WEEK/DATES :WEEK 3/– MAY 10, 2023 - MAY 15, 2023
Learnings Creating a complementary form for routing and also

how to make a WiFi password for guests.
Problems A guests wanted additional insect repellent and they

Encountered wanted someone to spray the outside of their rooms
an insect sprayer because there are many mosquito's
and they cant stay outside. The whole perimeter of
their room is huge that’s why it would take so much
effort for that to do.
Solution Made I ask my supervisor first regarding the insect repelent
and she said that there are additional charges for that,
I kindly explained it to the guests and she agreed.
And for the spray for the perimeter of the villa, I kindly
ask the Housekeeping Department if it is possible,
they actually laugh but she said that they’ll look into it
and send someone to the guests.
Prepared by:
Angelica D Enrico
Trainee
Noted by:
Supervisor
MANAGEMENT
NAME OF THE STUDENT : ANGELICA D ENRIC

WEEK/DATES : WEEK 4/– MAY 17, 2023 - MAY 25, 2023
Learnings Be patient in what you do even if there is nothing to

do. Accept your work wholeheartedly and be
appreciative to your supervisors and co-workers
when they offer you a work to do.
Problems Long hours of just standing at the front office and

Encountered there is not much to do.
Solution Made The transportation department saw that I have

nothing to do so they just gave me a job for me to do.
I gladly accept it not just for me to sit but to actually
learn from what they do in their department and the
significant of their job as part of the front office.
Prepared by:
Angelica D Enrico
Trainee
Noted by:
Supervisor
MANAGEMENT
TIME MONITORING SHEET

NAME OF THE STUDENT : Angelica D Enrico
COMPANY : Astoria Palawan
MONTH : March – April
DEPARTMENT : Food and Beverage
DATE TIME-IN TIME-OUT DATE TIME-IN TIME-OUT

1 7:41 AM 4:00 PM 17 1:00PM 9:00 PM
2 12:35 PM 9:00 PM 18 1:00PM 9:00 PM
3 2:45 PM 10:54 PM 19 1:00 PM 9:10 PM
4 3:00 PM 11:00 PM 20 12:45 PM 9:00 PM
5 3:00 PM 11:00 PM 21 3:00PM 11:00 PM
6 3:00 PM 11:00 PM 22 3:00 PM 11:00 PM
7 2:55 PM 11:00 PM 23 3:00 PM 11:00 PM
8 2:50 PM 11:00 PM 24 3:00 PM 11:00 PM
9 2:56 PM 11:00 PM 25 3:00 PM 11:00 PM
10 2:51 PM 11:00 PM 26 6:00 AM 2:00 PM
11 5:55 AM 2:00 PM 27
12 5:53 AM 2:00 PM 28
13 1:00PM 9:00 PM 29
14 1:00PM 9:00 PM 30
15 1:00PM 9:00 PM 31
16 12:55PM 9:00 PM 32
Prepared by:
Angelica D Enrico
Trainee
Noted by:
MANAGEMENT
TIME MONITORING SHEET

NAME OF THE STUDENT : Angelica D Enrico
COMPANY : Astoria Palawan
MONTH : April - May
DEPARTMENT : Front Office
DATE TIME-IN TIME-OUT DATE TIME-IN TIME-OUT

1 8:00 AM 4:00 PM 17 2:00 PM 10:00 PM
2 6:00 AM 2:00 PM 18 2:00 PM 10:00 PM
3 8:00 AM 4:00 PM 19 2:00 AM 10:00 PM
4 8:00 AM 4:00 PM 20 2:00 AM 10:00 PM
5 8:00 AM 4:00 PM 21 2:00 PM 10:00 PM
6 8:00 AM 4:00 PM 22 2:00 PM 12:00 PM
7 6:00 AM 2:00 PM 23 2:00 PM 12:00 PM
8 6:00 AM 2:00 PM 24 1:00 PM 11:00 PM
9 6:00 AM 2:00 PM 25 1:00 PM 11:00 PM
10 8:00 AM 4:00 PM 26 1:00 PM 11:00 PM
11 10:00 AM 6:00 PM 27 1:00 PM 11:00 PM
12 2:00 PM 10:00 PM 28
13 6:00 AM 2:00 PM 29
14 2:00 PM 10:00 PM 30
15 2:00 PM 10:00 PM 31
16 2:00 PM 10:00 PM 32
Prepared by:
Angelica D Enrico
Trainee
Noted by:
Ms.Marjorie Dolores
F.O. / Spa Supervisor
MANAGEMENT
VI. REFLECTION
In my two months of being an intern in Astoria Palawan, there are things that
I realized not just in my life but I also discover many things that I’ve never
known before. Being part of this company for two months makes me grateful
in life and be appreciative of many things. Life is not about all the happiness
but it is all about the hard times that you’ve overcome. And I overcome many
things in my life because of Astoria Palawan. I discover the side of me that
has never been uncovered.
Everything is so new to me that’s why a big adjustment must be made, I

must truly say, “Change is inevitable” and this change may not be good at
start but as time goes by, it actually have a significant meaning in life. It
molds you into something that prepares you in the near future. It makes you
a new version of yourself that is more prepared for tomorrow. Being far away
from home or to your comfort place makes you more independent, more
bolder and a risk taker. Astoria Palawan becomes a part of my change of
perspective, growth and enhancement of my skills.
The people behind Astoria leaves an exceptional impression and lessons to

me. Sharing their experiences in the industry like great stories that motivates
me to life actually made me believe that there is more to life. There is more
for me to see and to experience and this is just my starting point. I really
appreciate them for they’re good people inside or outside Astoria. They also
have exceptional talents that are worth more than what they deserve, the
management should see this.
One thing is for sure there is no perfect organization, not even the brightest in
the industry, but the people behind it is what makes it shine that’s why I’m
proud and happy to work with this people. To learn from them and to be one
of them providing the best service that everyone could offer. At first I wanted
to regret being there but when I’m at the end of it, I realized that I have
earned so much, great friends, memories, knowledge and character
development or you could also say I’ve grown into something that is more
prepare for another level of my life. My plans has now a new stepping stone
to move forward and I wanted to thank Astoria Palawan for that. I would
definitely cherish my stay there and keep all those lessons into my heart.
MANAGEMENT
VII. EVALUATION OF SUPERVISOR

MANAGEMENT
MANAGEMENT
EVALUATION OF OJT SITE

Name : Angelica D Enrico OJT period : March 26 2023-
May 25, 2023
Company : Astoria Palawan Department : Food and Beverages
& Front Office
This evaluation aims to measure the level of knowledge gained while working in the
company, to assess the relevant application of the specific field of specialization and to
assess the company’s handling of On-The-Job trainees. Your rating will help the
Colegio evaluate the OJT site if it is an ideal workplace for practicum.
Direction: Encircle the number that corresponds to your assessment with the following
criteria:
5 – Most Satisfactory
4 – Very Satisfactory
3 – Satisfactory
2 – Needs Improvement
1 – Poor
Gained relevant knowledge relating to field of 5 4 3 2 1

specialization
Applied related theories learned from the Colegio 5 4 3 2 1
Access to supervisor 5 4 3 2 1
Level of guidance and supervision from site supervisor 5 4 3 2 1
Access to company resources 5 4 3 2 1
Access to faculty adviser 5 4 3 2 1
Level of guidance and supervision from the faculty 5 4 3 2 1
adviser
Overall OJT experience 5 4 3 2 1
What was the most memorable experience during the OJT?

My most memorable experience is the training from Mr Marc Montesa because he is a
great teacher and he shares his knowledge the way we could understand and enjoy it.
Other than that the bar station experience because it is all so new to me and for me to
mix drinks is a privilege
Would you recommend this company to other students? Why or why not?
Yes, because in the end of the experience it will be worth it, despite the hardships the
experience is what matters.
Angelica D Enrico
Evaluator’s signature over printed name
MANAGEMENT
IX. CERTIFICATE OF COMPLETION

MANAGEMENT
X. DOCUMENTS
Endorsement / Recommendation Letter (photocopy)
MANAGEMENT
Waiver/Parental Consent (photocopy)

MANAGEMENT
Medical Certificate (photocopy)

MANAGEMENT
Insurance/PhilHealth (photocopy)
MANAGEMENT
MOA/MOU
MANAGEMENT
MANAGEMENT
MANAGEMENT
MANAGEMENT
MANAGEMENT
MANAGEMENT
MANAGEMENT
CURRICULUM VITAE
MANAGEMENT
PHOTOS (on session and while doing your tasks)

MANAGEMENT
MANAGEMENT
ON-THE-JOB
TRAINING
BS TOURISM MANAGEMENT
ASTORIA PALAWAN
Submitted by:
ANGELICA D ENRICO
MAY 2023
MANAGEMENT

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COLLEGE OF INTERNATIONAL TOURISM AND HOSPITALITY

II. DAILY PRACTICUM JOURNAL

III. WEEKLY PROGRESS REPORT

IV. WEEKLY NARRATIVE REPORT

V. TIME MONITORING SHEET

VI. REFLECTION (more on personal perspective)

VII. EVALUATION OF SUPERVISOR

VIII.EVALUATION OF OJT SITE

IX. CERTIFICATE OF COMPLETION

XI. CURRICULUM VITAE

XII. PHOTOS (on session and while doing your tasks)

VISION AND MISSION

PRODUCTS AND SERVICES

II.DAILY PRACTICUM JOURNAL

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

From morning shift, I requested to be move to mid-shift because I am not

NAME OF THE STUDENT : ANGELICA D ENRICO

On this day I was on a consistent different time of duty with my classmate,

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

On this day we have an additional training prepared to us by Mr. Marc

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

I was assigned again in the pastry station because my supervisor noticed

NAME OF THE STUDENT : ANGELICA D ENRICO

On this day I get to appreciate my supervisors for their eagerness for us to

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO

NAME OF THE STUDENT : ANGELICA D ENRICO