Professional Documents
Culture Documents
2GO COMPANY
The 2GO name embodies a proud legacy of leadership and service built on
149 years of shipping and logistics experience. Today our unique work ethic remains
merging of the heritage Negros Navigation and ATS under the 2GO brand.
Today, 2GO Group Inc. is the largest, premier logistics provider in the Philippines.
The group owns and operates successful brands such as 2GO Travel, 2GO Freight,
2GO Express, and 2GO Logistics, offering an array of logistics and travel services.
VISION 2020
To be the best and biggest company in the transport and supply chain industry
growth
MISSION STATEMENT
Our business is to create memorable, fun filled and safe travel for passengers and
provide total supply chain solutions and excellent services to clients building on
We delight our customers with innovative and technology driven services while
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We connect the Philippines 7,100 islands to Asia and the world, catalyzing
our shareholders.
Corporate Governance
Commits to corporate values and accepted ethical and moral rules and norms
Doing the right things for the right reasons. Treating people fairly and with
respect.
Teamwork
Our People
Innovation
institutionalized.
Excellence
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and assessment for both the Deck and Engine Department coupled with Hospitality
Senior High School (SHS), and other Government Agencies who are part of our
We are adept to the specific need and Requirements of our clients to achieve our goal.
We take as a challenge the increase demands for higher Quality training with an
Backed by a Mighty partner in the Industry, we are in strong partnership with 2GO,
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Proud to provide our trainees with the continuous education in the HOSPITALITY
services, as we are true to our commitment to develop the knowledge and skills and to
VISION
The pillar of world class education, training and assessment center for
excellence.
MISSION
assessment. Mariana nurtures spirit that promotes and sustain the delivery of
CORE VALUES
*Proficiency
*Politeness
*Perseverance
*Punctuality
*Pleasantness
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COMPANY PROFILE
The name “MANOR’’ comes from the French word ‘’MANOIR’’ literally
means a DWELL/RESIDENCE HOUSE that you can relax, enjoy and stay just like a
class hotel to the cool city mountain range of Cordilleras Northern Luzon, Philippines.
The Manor at Camp John Hay is the deluxe premier destination of the City of
Pines. It has 168 well-appointed rooms with luxurious amenities, complete facilities
. Our sincere desire is to give guests a comfortable and memorable stay from
the time they book up to the time they bid farewell. Our well-trained staff, available
24/7, aims to delight the senses and ensure the finest attention to detail. A variety of
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Le Chef serves French Mediterranean cuisine, Delicatessen has a wide
assortment of bread and pastries, The Piano Bar offers daily live entertainment, The
Manor Health Spa to enjoy relaxing spa and massage treatments, Om Ashram
Wellness Studio offers yoga classes by certified Bikram Yoga teachers and Kiddie
Korner which offers a variety of arts and crafts for kids of all ages.
At The Manor, our sincere desire is to make our guest stay comfortable and
yet luxurious at the same time. Our attentive team members are always ready to
VISION
‘’ To Make it Better!’’
MSSION
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VALUES
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List of Department Heads and Assistant Department Heads
Name Designation
Ramon Cabrera General Manager- The Manor
RodeenCorpuz Financial Controller- The Manor
Wilna Memorial-Baoa Director of Human Resources- The Manor
Christine Marie Cua Resident Manager- The Manor
Ma. Crystal Claire Director of Revenue- The Forest Lodge
Camacho
Elizandro Medrano Learning and Talent Development Manager- The
Forest Lodge
Juven Gonzales Executive Housekeeper- The Forest Lodge
Jose Victor Trinidad Security Manager- The Manor
Faith Magsino Front Office Manager- The Manor
Ross Jake Bautista Assistant Front Office Manager- The Forest Lodge
Windylyn Lim-Pila Reservation Manager- The Manor
Ellarene Faustino Asst. Housekeeping Manager- The Manor
Seny Boy Denesia Asst. Housekeeping Manager- The Forest Lodge
Ronald Sherwin Palabay Chief Engineer- The Manor
Mario Salio-an Jr. Chief Engineer- The Manor
Denmark Mediana Chief Engineer- The Forest Lodge
Marlon Ancheta Night Manager- The Manor
MariyaRaiza Vergara Duty Manager- The Manor
Moreno Langgato House Security Officer- The Manor
DamasoCoyoca Jr. House Security Officer- The Forest Lodge
Mary Jean Lamadrid Purchasing and Property Officer- The Manor
Alex Baoa Materials Management Officer- The Manor
Jerry Tanyag Convention Assistant Manager- The Manor
CarlynTuguinay Assistant Financial Controller- The Forest Lodge
Louie James Dangatan Assistant Revenue Manager- The Forest Lodge
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STUDENT TRAINEE’S DAILY JOURNAL
Work Accomplished
This day I’m so excited because this day is my first time on board. We went in
school at 6:00 in the morning for our travel preparation going to the port of 2go travel.
By 3:00 in the afternoon we arrive in North Harbor Port but everybody enter the ship
by 6:30 in the evening because of the delayed ticket. When we enter the ship of
St.Leo the Great I’m so nervous because it’s my first time to board on a ship. We
meet Ms. Abegail N. Santos our (STO) Or Shipboard Training Officer for 7days. All
of student called ApEx and this day our Shipboard Training Officer group us into 8
groups, we meet FCAT COLLEGE from Baliwag Bulacan and SANTA ISABEL
COLLEGE from manila. After groupings and knowing each other we proceed to ship
familization.
Work Accomplished
This is our first day On board Training I’m in group 2 and our group first shift
assigned was in Horizon Café and Island Fiesta. In Horizon Café we meet Ms.
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Stephanie and Mr. Raven we teach us how to serve properly and how to face the
customer when you assigned in Horizon café and tell us we need to maintain our
prettiest smile. Our second shift assigned in Island Fiesta we meet Mr. Emrick Escano
he is friendly, he is always smiling, joking to us about life in ship and he teach us how
to properly attend to customers’ needs, to bust out many plates by making it into a
flower form in a hand while the other hand was the one who will do scrapping of left
overs.
Work Accomplished
This is our second day training we assigned our first ship in Quik Mart we
meet Ms. Jezza cahier in Quik Mart we teach us how to sell the product in
Passenger’s like Cup noodles, In can Softdrinks, Mineral water and Cup of coffee.
After Quik Mart I was assigned in Galley for my second shift because my other
groupmates were not able to have duty on galley because they have not paid there
assurance and the other does not have their health cards. The life in Galley was hard
but our tummy was full of delicious foods that is free to eat. I tried to prepare turon
and garnish fruit salad in big numbers. Our third shift assigned in Housekeeping first
class we meet Mr. Moises he teach us how to clean the room properly and how to bed
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STUDENT TRAINEE’S DAILY JOURNAL
Work Accomplished
This is our third day in training first shift we assigned in Housekeeping tourist
we meet Ms. Cherry she teach us how to knock the passenger’s door in tourist room
and how to clean their room in a proper way. Our second shift we assigned in Mega
Value room by the way in Mega Value room have a color code Green (Deck C) and
Orange (Deck B) our group assigned in Mega Value Green she teach us how to clean
the Mega Value and this room have a bad odor I think because of a fish in their cooler
and this room consists of double bunk beds, centralize television and air conditioned
also centralize. Our last shift day is Front Office we meet Mr. Mark in Front office we
teach us how to handle complain when you assigned in Front Office and she ask to us
many passenger’s demanding but if you here in Front office always act professional
Work Accomplished
This day is our second time having our duty in Horizon Café and we have
done the same things we did in the first day of our duty but this time we have
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additional tasks given to market some of our drinks outside the café. As a prize for
having the highest marketing sales by our group Sir Raven gave us snack a plate full
of ‘’Kwek-Kwek’’. Second shift our duty was at Island Fiesta we have bust out soiled
dishes and maintain the cleanliness of the dining area but this time we wipe and
sanitize the chairs and couch and mop the floors and additional task was to market
their prepared snack to the rooms. Third shift was at Front Office but suddenly we
have not yet about to time in because the waves at the sea causes dizziness among
OJT’s so our training officer announce us to time out and just go back to our rooms
Work Accomplished
For my first shift my duty is at galley 6:00 in the morning right after our
breakfast. I help to prepare all the ingredients for the main courses and vegetables that
will be cook for the passengers lunch and trainee’s. I marinated and breaded the
fishes, make sauces of the spaghettis and cut vegetables. In second shift our duty was
at Housekeeping we meet Ms. Jovilyn in-charge in lobby Deck C she teach us the
kinds of Chemicals and how to use it according to color code. teach me how to
Bottom up clean the Public Bathrooms. Bottom up clean means from mirror glass
down to floors of the bathroom and toilet bowl. Last shift is at souvenir shop of the
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ship we have sold many items like 2go mugs, 2go t-shirts and 2go tumblers. I enjoyed
the last shift because we used our different marketing styles and strategies.
Work Accomplished
This is the day of the examination, where trainee’s should prove to our
shipboard training officer what we have learned in each every department of the ship.
Out of 50 items I got a score of 43 and it is above the passing rate of this examination.
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STUDENT TRAINEE’S WEEKLY JOURNAL
Work Accomplished
From Manila-IloIlo-Zamboanga-Gensan-Davao
Davao - Gensan-Zambaoanga-IloIlo-Bacolod-Manila
I would like to thanking GOD first and to St. Leo the great for having me for my
shipboard training for 1 week, I really enjoyed my training in 2GO, although we're
always woke up in the morning, so all of us are wake at exactly 5:00 am then 5:30
am will be our breakfast then at 6:00 am will be start of my duty, this is not hard for
me because I’m working student and I enjoyed my training while having a lot of
duties. Thanks to our Shipboard Training Officer (STO) Ms. Abegail N. Santos
because I learned a lots from you, In first day of my duty I feel shy because theres a
lot of people asking about the places of the vessel, the ETA, ETD opening of
Bar,salon,cafe etc. etc. but I realized that I was there to train myself and to show what
I have, then after 3-4 days I'm being more confident to myself because from now I
can face myself with others and I can answer their question in a proper way. I’m glad
because I boosted my own confidence and I can look them into their eyes . I’m so
happy because I enjoyed from the time that I was there and before my last day in St.
Leo the great I felt like I have no energy in that time, I don’t know why but I think
I’m sad because we're leaving but our STO told us that "this is not the last that we see
each other again" since I heard that words my emotion turns into happy because we're
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going to see each other again (Not now but soon), I can’t wait to see them again
I’m happy in my 1 week training because all staff member of St. Leo are all good and
they are being closed with trainee/s that they handled and I’m feeling emotional
because there’s a lot of memories in that vessel and I have a pictures and selfie each
of them.
Thank you very much St. Leo the great and also to my/our STO-Mam Abegail Santos
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APPENDECIES (2GO SHIPBOARD)
HORIZON CAFÉ
ISLAND FIESTA
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HOUSEKEEPING TOURIST CLASS
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FRONT OFFICE
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HOUSEKEEPING FIRST CLASS ( SUITE 1 )
LOBBY DECK B
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QUICKMART
SOUVENIR SHOP
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BAR
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HOTEL AND RESTAURANT MANAGEMENT
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STUDENT TRAINEE’S WEEKLY JOURNAL
Work Accomplished
Excitement and a little bit of fear that was my feelings on the day of
our deployment. By the hotel’s policies the employee’s, visitors and also we the
OJT’s must surrender all the belongings at the employee’s entrance/exit before
entering the hotel’s premises. We should write down all the belongings in the
checklist paper that we are about to surrender in the security office. And on the first
day we are about to have our briefing with our co-ojt’s that will be assigned to the
housekeeping department suddenly I was called by the HR and went to the front
office section to have my interview because they are in need of front office ojt. I have
passed the interview and luckily I was put in the front office Sundry Shop section
where they sell and offer the best local delicacies around Baguio and Philippines and
also clothing’s and souvenirs. They have given me a uniform for the designated area
like a real employee’s uniform and I was amazed and happy because I felt like I was
an employee of the hotel. This week was full of much new knowledge for me, we
have been taught to familiarize the different products with their respective prices that
are sold by the shop and importantly we must know how to entertain guest with their
need and up sell our products offered. We also help our seniors to count each of every
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item with different categories for their inventory because it is needed every end of the
month so they can monitor their items discrepancies to avoid paying it with their own
salaries. We have contributed a lot of man power activities this week. I have also
learned knowledge on how to operate their cahiers counter by accepting cash and
changing guest’s bills for their payments. Little by little I am getting to familiarize the
workplace that I was assigned to. I have given a chance this week a special task to go
to CAP building to sell some products of the Manor with my co-ojt’s and it was fun
because it was outside the hotel we are about to meet groups of people who were
because as we front office staffs are required to attend the briefing before seven
o’clock in the early moring so we are aware who will be our vip guest arrivals, who
will be our group guests and we must also know how many forecast percentage of
occupancy, arrival and departure of the hotel for the day. And as a front office staff
we must know how to accept calls from the telephone. This week was a fruit full
week for me and I am happy that I did my best to learn what my seniors taught me.
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STUDENT TRAINEE’S WEEKLY JOURNAL
Work Accomplished
have taught us how to make a cashier’s report were all the purchased items by the
guests was inputted in a cashier’s report system. Every item purchased must put in the
excel with corresponding price, name of the owner of the product with their vat and
consignor’s part because not all of the products is came from Manor there are also
consignor products. I have learned how to indicate in the reports if it’s for senior
discount. I have learned how to issue an official receipt requested by guests mostly
heading back abroad. A week of challenge for me because I am about to learn how to
operate a card terminal for the credit card and debit card payments. For a first timer I
can’t really understand it easily but as I explore the card terminal I have learned how
to operate it rightly. I was assigned to have my first ever solo duty reliever for my
senior and co-ojt was scheduled for day off at my first few hours of my duty I was
afraid because I can only rely to myself if there’s a guests that will enter the shop but
as an ojt and training I shall accept what it takes and just do my very best until my
senior from the pm shift will have its duty and happily finished the task was given to
me without any fails. It was also challenging to entertain the guests need and request
because our English proficiency was always been used and challenged.
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APPENDECIES
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DAILY TIME RECORD (FRONT OFFICE DEPARTMENT)
CHECKLIST
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ON-THE-JOB-TRAINEE STARTER KIT
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FRONT DESK
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SUNDRY SHOP (FRONT OFFICE DEPARTMENT)
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PIANO BAR
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HOUSEKEPING LINEN/ROOM DEPARTMENT
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CRIS ALLEN SERVITO CORPUZ
Blk.27 Lot.17 Tanguile St. Villa Pozorrubio
Pozorrubio Pangasinan, Philippines
Mobile No.: 09557546013
Email: mackriscabusao02@gmail.com
OBJECTIVES
To communicate with ease and simplicity matters.
Develop a strong, honest, compassionate rapport with the customer.
Can work effectively under pressure with minimal supervision.
SKILLS
Can operate and literate to computer application on MS Windows such as Microsoft
Word and Microsoft PowerPoint. A good flower arranger, Good in Table Service and
Skirting.
PERSONAL STRENGTH
Hard working
Honest
Fast learner
Flexible in any position
Sense of Responsibility
EDUCATIONAL BACKGROUND
Tertiary UNIVERSITY OF EASTERPANGASINAN
Binalonan, Pangasinan, Philippines
Bachelor of Science in Hotel and Restaurant
Management
June 06, 2019
AIE College of Urdaneta
Nancayasan Urdaneta City,
Pangasinan, Philippines
Hotel and Restaurant Services
Secondary Benigno V. Aldana National High School
Brgy. Cablong, Pozorrubio,
Pangasinan, Philippines
April 2010
Primary Alipangpang Elementary School
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Brgy. Alipangpang, Pozorrubio
Pangasinan, Philippines
March 2006
Vocational Bright International Special School (TESDA)
San Vicente West, Urdaneta City
Pangasinan, Philippines
Food and Beverages Service
December 2012
Housekeeping
February 26, 2013
WORK EXPERIENCE
CSI Pozorrubio
Pozorrubio, Pangasinan
Philippines
Position : Procter and Gamble Merchandizer
Department : Grocery
From August 04, 2013 To March 15, 2014
GOLDILOCKS Pozorrubio
Pozorrubio, Pangasinan
Philippines
Position : Service Crew/ Cashier / Decorator
From May 28, 2014 to January 18, 2015
CERTIFICATE
National Certificate II in FOOD AND BEVERAGES SERVICES
(In compliance with the ASEAN Mutual Recognition Arrangement on Tourism Professionals)
SEMINAR
Grand Tourism Convention 2017
Historical Sison Auditorium, Provincial Capitol
Lingayen, Pangasinan
November 15, 2017
1 North Philippines Tourism Forum and Career Fair
st
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Binalonan, Pangasinan, Philippines
October 9, 2015
Techno Preneurship Seminar
January 2011, SMX Convention Center
Pasay City, Philippines
Service In-house Training Skills Competition
And Culinary Arts
AIE College Urdaneta
Urdaneta City, Philippines
September 7 – 8, 2010
HRM Ladderization Program: A Competitive Advantage
July 23, 2010, Baguio Convention Center,
Baguio City, Philippines
Easy Employment In The Hospitality
July 23, 2010, Baguio Convention Center
Baguio City, Philippines
Tourist Satisfaction On Philippine Tourism
July 23, 2010, Baguio Convention Center
Baguio City, Philippines
Salient Points Of Tourism Act Of 2009
July 23, 2010, Baguio Convention Center
Baguio City, Philippines
TRAINING
On the Job Training at The Manor Hotel
o Loakan Road, Baguio City
2600 Philippines
Department : Front Office Department
o Position : Sundry Shop front office staff
o April 26 – May 11, 2019
On-Board Training at 2GO travel
o Mariana Academy of Maritime Studies INC.
Ground, 7th, 8th, & 14th floor G.E. ANTONIO BUILDING
TM Kalaw cor. Bacobo, Sts, Ermita, Manila
o March 06 – 12, 2019
Jungle Survival Training
24 hour course on Hunter Gatherer
Jest Camp, Upper Mau, Cubi-Triboa
Subic Bay Freeport Zone, Philippines
o April 21-22, 2018
On the Job Training at Benings Café and Restaurant
o Binalonan, Pangasinan, Philippines
Department : Food and Bevarage Department
o Position : Restaurant Staff
o February 2017
Water and Rescue Survival
o Conducted by: Rescue 177 Training Center
o Marulas, Valenzuela City
Philippines
o October 15, 2016
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NSRC: Emergency Response and Basic Recue Training with Vehicular Accident
Response and Basic Life Support
o University of Eastern Pangasinan
Binalonan, Pangasianan, Philippines
o September 11, 2015
On the Job Training at WCC Aeronautical & Technological College Hotel
Binalonan Airfield, Linmansangan
Binalonan, Pangasianan, Philippines
Department : Housekeeping
o Position : Housekeeping Staff
o November 2015
On the Job Training at RV’s Resort
#14 Bila Sison, Pangasinan, Philippines
Department : Housekeeping
o Position : Housekeeping Staff
o March 12, 2013 to April 10,2013
On the Job Training at Ruperto’s Inland Resort
Linmansangan, Binalonan, Pangasinan, Philippines
Department : Dinning
o Position : Waiter
o November 2012 to December 2012
PERSONAL DATA
Date of Birth : July 17, 1993
Place of Birth : Urdaneta City, Pangasinan, Philippines
Age : 25
Civil Status : Single
Sex : Male
Religion : Roman Catholic
Weight : 142 lbs.
Height : 5’ ft. 7” inches
Language Spoken : Tagalog, Ilocano and English
SSS Number : 02-30050224-4
Pag-Ibig Number : 12101233–3535
PhilHealth Number : 05–025299075–2
I hereby declare that the above furnished information is true to the best of my
knowledge and that I will be held responsible for any deviation from them at a later stage.
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