UNIVERSITY OF CALOOCAN CITY

Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City

Department of Tourism and Hospitality Industry Management

Practicum
NARRATIVE REPORT

Angelu B. Degala
________________________
NAME OF STUDENT

Ramona A. Prado Ed. D

_________________________
INSTRUCTOR

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

ACKNOWLEDGEMENT

This success of mine couldn’t be turn into reality without these following persons

who helped me different ways. To all of you, let me acknowledge you. I also give my

gratitude to the God Almighty who always guides me, helps me with my studies, and

lights my way. Without him, I can do nothing in this world.

I would like to thank the following people:

To my dearest professors Prof. Kris Ann Llywi Prado and for her support and for the

permission given to me to render my OJT at Travel Managers Interanational Inc.

To Dr. Ramona Prado,I’m so thankful for you’re such an instrument of God who

encouraged me through times when I’m feeling down.

To the Manager of Travel Managers International Inc, for your acceptance of me as

being one of the OJTs. You are a great help to me. To all the workers of Travel

Managers, for your goodness and all the things you’ve contributed to help me continue

my journey. You all have a special place in my heart.

To my Co OJT Jhon Reigle Dayrit , Thank you for always lending me a hand when im in

need, for the memories and lessons we have shared together. You have made my

internship days fun and memorable. May god bless us in our own careers.

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

Of course, I would not forget most especially my beloved parents who work hard to give

me the best education I can have. I know that my education is just a preparation for me

to the real world. This OJT has equipped me with the skills and knowledge I need for the

future ahead.

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

TABLE OF CONTENTS

I. Title page…………………………………………………………………….……............................1

II. Acknowledgement……………………………………………………….…….............................2

III. Table of Contents……………………………………………………………………………………….3

IV Introduction………………………………………………………………………………………..…...5

V. Establishment/Company Profile………………………………………………………………….7

A. Name and Location

B. Mission/Vision/Philosophy

C. Ownership/Management

D. Organizational Chart/Structure

E. Operation System /Procedure

F. Policies and Guidelines

G. Outstanding Characteristics of Establishment

VI. Work/Department Assignment.………………………………………………...………………12

A. Work Schedule

B. Duties and Responsibilities

C. Immediate Supervisor

D. Office staff/Employee

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

VII. Discussion.............................................................................................................14

A. Work Atmosphere and Interpersonal Relation

B. Issues and Concerns

C. Problems Encountered

D. Measures implemented

E. Customer relations

VIII. Recommendation……………………………………………………………….……………………….16

IX. Conclusion…………………………………………………………………………………………………….17

X. Annex………………………………………………………………………………………………………….…18

A. Pictures

B. Application Letter and Resume

C. Daily Time Record

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

INTRODUCTION

On-the-Job-Training or OJT is job training that occurs in the work place. It is

part of a college curriculum that aims to train and orient students about the work and
their future career. It is very important not only to teach students their chosen career
but to show students the reality about working.
Students should not take OJT for granted because if you will get a high evaluation
grade, your employer might hire you when you graduate. Your background OJT is very
important when applying for a job. Oftentimes, employers will ask you the relevance of
your training to your course and to the position you are applying for. It will be your
training ground. If you still have no idea on what is meant to be a worker, OJT will give
a hint of career realities. Your OJT superior might as well recommend your skills to
other companies whom he knows.
It will give you a sense of confidence that you can use when applying for a job
after graduation and also help you to make career choices.
Students should realize the importance of OJT on their future career. Having a
good performance during OJT is very important especially now that there's a tight
competition towards job seekers and the high qualification of coAs one of the fourth
year students undertaking the practicum subject as part of the curriculum in the
Bachelor of Science in Tourism, I have been able to grab the opportunity to actually
apply my academic training experience for 300 hours to the workplace experience in the
real world. The course has provided me the venue to further enhance my knowledge and
competencies in my chosen field of specialization and future career objectives after
graduation. As a student trainee, I have been able to take advantage of the tools and
skills I have been equipped by my intensive academic formation in my school,
University of Caloocan City, to be competent enough in pursuing the different

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

opportunities available for us in the outside world and to be able to contribute and
actively participate in the endeavors of actual work experience.

ESTABLISHMENT/COMPANY PROFILE

A. Company Name and Location

Company Name: Travel Manager’s International Incorporated

Location: 524 United Nations Avenue, Ermita, Manila 1000 Philippines

B. Mission/Vision/Philosophy

Setting a Higher Standard of Service

At Travel Managers, customer service is most essential. Our mission is to

set a higher standard of total travel management. We will not only meet your

expectations, we will exceed them by becoming a trusted partner.8

Travel Managers is dedicated to providing you with a staff of highly

trained professionals who use the latest industry technologies to deliver

outstanding service and the most value for your money.

Our commitment is to becoming a trusted partner by gaining a thorough

understanding of your company and its specific travel requirements. We go

beyond the basic services to create added savings and efficiencies in order to help

develop effective, long-term programs and solutions.

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

C. Ownership/Management

Privately owned and operated in Manila, Philippines, we have the

flexibility and responsiveness to deliver the best travel management available.

Travel Managers is managed by competent professionals with more than

two decades of experience in travel and related fields. Its staff of more than 40

has more than sufficient education, experience and training. They are available to

respond to customers' emergency concerns 24/7. If you need to be served right at

your office for efficiency and convenience, our In-Plant staff will be relocated to

your site, complete with a computerized reservations system and a virtual Travel

Managers office at absolutely no cost to you. Below is a list of some of the

organizations and institutions that have helped Travel Managers conduct it as a

competent travel management company.

Travel Managers has established a customer-focused quality management

system that defines the processes managed by competent personnel. It is

maintained to improve the satisfaction levels of customers, fulfill the expectations

of shareholders and promote the well-being of its employees, visitors and other

interested parties.

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

D. Organizational Chart/Structure

Zoraida Arcega
President
Xavier Brizuela Josefina Parido
Quality Assurance HR & Admin Manager
Iris Valentina Igot
HR Assistant
Merry Beth Pascual
Admin Assistant
Roy Catolico
Documentation Manager
Alex Chua
Documentation Staff
Irish Cheryl Olalia
Documentation Staff
Manuel Malapit
Liason Officer
Teresita Agonia Mae Hilado Cassandra Hipertor Ellen Esteron
TRD Manager Sales Manager Accounting Manager Tours Manager
Nikki Ong Rosario Vargas
Rebecca Cajipe Lyka Mae Lopez
Travel Consultant Accounting Ast.
Sales Staff Tours, Travel Consultant
Manager
Gloh Dizon Thelma Valino Danica Imagawa
Travel Consultant Accounting Assistant Tours, Travel Consultant
Teng Tumbagahan Jhe Dela Cruz
Travel Consultant Accounting Assistant
Tami Rose Abubo Dara Olayer
Travel Consultant Accounting Staff
Shiela Co Joan Mapili
Travel Consultant Accounting Staff

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

E. Operation System /Procedure

The world is yours to conquer. Let our experienced staff in Travel Services

and Documentation show you how. An automated office system and motorized

Liaison Officers complete with mobile phones allow us to deliver and assist you

on the following products and services, thoroughly and promptly. Our Travel

Consultants are highly trained and experienced to offer our customers the best

value for their money.

F. Policies and Guidelines

Reservation - A per person deposit is required to secure a reservation for your

tour which is not considered firm until the deposit is received.

Final Payment - Final payment for all tours is due 60 days prior to departure.

Payment for retail tours can be made by check, Visa, Discover, or Master Card.

Payments not received on time will result in reservation cancellation without

refund.

Cancellation - Cancellation in writing must be received by

Umrah/Documentation Staff 91 days prior to departure for refund of deposit

minus service fees. Air penalties are not part of the percentages below and vary

based on the airline policy at the time of ticket issue. Travel insurance is non-

refundable.

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

Departure Taxes and other fees - When purchasing air transportation from

tours department, various taxes, fuel charges and airport fees are included in the

air ticket expense. Such fees may be subject to increase by governments and/or

airlines and will be the responsibility of the client at any time. Baggage weight,

size restrictions and fees may change and are the responsibility of the client.

D. Outstanding Characteristics of Establishment

Travel Managers International Inc. was established in 1979 and became

IATA accredited in 1980. IATA accreditation is a seal of approval recognized

worldwide. As an IATA approved agency, the Billing and Settlement Plan allow us

to issue electronic airline tickets, right here, right now, no matter how much.

As an ISO certified company, Travel Managers has established a customer-

focused quality management system that defines the processes managed by

competent personnel. It is maintained to improve the satisfaction levels of

customers, fulfill the expectations of shareholders and promote the well-being of

its employees, visitors and other interested parties.

Member of Reed & Mackay's International Partnership, a global

organization with market leading specialists in over 48 markets worldwide. R &

M offers a fresh, innovative and individual personal access to global travel

management and the provision of solutions that really fit global and local. We are

the exclusive Reed & Mackay Travel Management Partner for Philippines since

2012.

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

WORK/DEPARTMENT ASSIGNMENT

A. Work Schedule

Monday to Friday: 8:30AM – 5:30PM

Saturday: 9:00AM – 1:00PM

B. Duties and Responsibilities

I was assigned in different departments , four departments to be

exact. During my first 2 weeks I was under the accounting department, my

duties includes arranging PRC’s , Tracking tickets on cebu pac, and

checking prc’s if they are cancelled. Later on I was assigned on the admin

department, mostly I would use a laptop to update the attendance, I also

arrange Leave forms and business forms, and photocopy documents every

now and then. A week later I was switch on the TRD , my duties includes

depositing in different banks and bring documents to the other office, and

during my last week I was put on to the Documentation, It was the most

busy department , my duties includes attaching documents to their proper

files and photocopy documents.

C. Immediate Supervisor

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

Ms. Merry Beth Pascual

Admin Assistant

D. Office staff/Employee

Ms. Rebecca Cajipe

Sales Representative

Ms. Iris Cheryl Olalia

Documentation Staff

Ms. Sheila Co
Travel Consultant

Ms. Lyka Mae Lopez

Tours, Travel Consultant

DISCUSSION

A. Work Atmosphere and Interpersonal Relation

Cozy is what I will define the work atmosphere, unlike any other

travel agencies, who are loud and hectic. Travel managers manages to

maintain a calm and relax atmosphere despite the load of works, It feels

like home. The people are very kind and welcoming, It was easy for me to

make friends , since I was the first one to approach them. They treat us like

a real co worker and not just any OJT. They would also call us “maam” and

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

“sir” which for me is a sign of respect and equality. I can say that my

relationship between the staff in the travel agency is so great because I

didn’t have any fight or enemy in their establishment. Because I know we

can’t please everyone to like me and I know how to adjust to avoid chaos.

And I really control my temper especially when it’s too busy because I

don’t want to be stress.

B. Problems Encountered

There is no problem that I encountered during my internship, my

only concern is depositing money in the bank, since it was risky carrying

money.

C. Measures implemented

We don’t have any measures to follow, just the rules of the company

and rules for intern like no cellphone allowed during duty.

D. Customer relations

I did not experience customer relations, which for me was fine

because they are a travel company, but I do greet walk in customers and

smile to them.

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

RECOMMENDATION

I recommend to all future interns from University of Caloocan City the company

Travel Manager’s International Incorporated to be part of their practicum program.

Though they might experience the things we had but at the end of staying in the

company, you will bring a full of knowledge and positivity. During interview they are

really observant with regards to outfit of applicant as well as the gestures and postures.

The company should have a specific standard or duties for the intern, like the agreement

between the school and the company.

Company should follow what is written on the agreement otherwise, they might

amend what is stated. The issue of depositing cash in the banks is usually the concerns

of other students, and we obviously knew that it is impossible to not happen. What I

want to say is that, company should focus on allowing the intern to handle high amount

of cash especially when asking them to deposit.

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

CONCLUSION

At the end of the on-the-job training period, we experienced many things and learned

from it. We gained knowledge about the work in a radio broadcasting company. We

learned how the whole travel agency operates, the importance of each department and

how they function all together. It is very important to learn these things because these

are the things essential for us to know about this kind of work.

Throughout the training, we experienced dealing with different kind of people around

us, with the customers, bosses and most especially with our co-workers. It is important

to a group of workers to have camaraderie so that they can work well and attain their

goal.

Through this OJT, I saw the difference when you are in school and in the real world.

Most of the time you just learn theoretically in school while in real world, you actually

experience and apply what the trainers taught to you.

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 UNIVERSITY OF CALOOCAN CITY
Biglang-Awa St. Grace Park East 12th Avenue, Caloocan City
Department of Tourism and Hospitality Industry Management

ANNEX

A. Pictures

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