LYCEUM OF THE PHILIPPINES UNIVERSITY CAVITE

HARIMANOK TOURS AND EVENTS

INTERNSHIP REPORT

Submitted to
College of International Tourism and Hospitality Management
Lyceum of the Philippines University Cavite
General Trias, City

In Partial Fulfillment of the Requirements for the Degree

Bachelor of Science in International Travel and Tourism Management

MOJICA, BREN ANGELI NELLE B.

JANUARY 18, 2023

TABLE OF CONTENTS

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Page
Initial Requirements
Student Evaluation Record …………………………………………………………………….1
Checklist of Practicum Requirements………………………………………………………2
Application Form…………………………………………………………………………………..3
Internship Guidelines……………......………………………………………………….……4-5
Notarized Waiver ………………….…………………………………………………………..….6

Notice of Acceptance…………………………………………………………………………………………7

Monthly Learning Journals……………………………………………………………..………………..8

Evaluation to AVIP………………………………………………………………………………………..….9

Narrative Report …………………………………………………………………………………………10-24

Certificate of Completion…………………………………………………………………………..……..25

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INTERNSHIP REPORT
October 10, 2022 – October 24, 2022
at
Harimanok Tours and Events
Aguinaldo Highway, Brgy. Buho, Silang, Philippines

Student : Mojica, Bren Angeli Nelle Bacquian

Year Level/Course : 4th Year BSITTM

Supervisor : Gapusan, Elmer

Internship Adviser : Reyes, Christine A.

ACKNOWLEDGEMENT

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The intern would like to give her deepest and sincerest gratitude to all the
people who extended their assistance, guidance, and moral support for her to
carry out this narrative report.

To Sir Elmer Gapusan, Training Director at Selah Hotel Group and Site
Supervisor, for assisting and guiding her from the very beginning up to the last
hours of her training.

To “The Harimanok Tours and Events” for allowing and giving the intern the
opportunity to render her on the job training in their reputable and respected
company. Especially to the staffs of h for their limitless assistance, help, patience,
support, and advice during her on the job training.

To her beloved parent and guardian, Ellen P. Bacquian and Romulo P.

Bacquian for their infinite love, trust, care, spiritual and moral support that gave
strength, patience, and inspiration to her and for working harder and aiming for a
good and a better living in the present and in the future.

To her co-trainees and friends, her sister, Andrea Lyne B. Antipuesto for
their spiritual and moral support, for helping and supporting her through the days
of her training.

To Almighty God, for all His unending and unconditional blessings, love, and
guidance that He showered upon her.

To all of them, this humble piece of work is whole heartedly dedicated.

BREN ANGELI NELLE B. MOJICA

ABSTRACT

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INTERNSHIP REPORT IN HARIMANOK TOURS AND

EVENTS

Bren Angeli Nelle B. Mojica

Proponent
The travel agency Harimanok Tours and Events is a great place to work.
Although this internship was conducted remotely, everyone is comfortable and
had fun taking part in the events. All the students appeared to be having fun while
also working hard and concentrating on the assigned assignment. Overall, I've
learned new things and gained experience that will be useful to my chosen
profession. I suggested them to concentrate on their advertisement so that others
can notice the programs and services they are offering.

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INTRODUCTION

Overview of the Industry

The Harimanok Tours and Events is a travel agency that is located at
Aguinaldo Highway, Brgy. Buho, Silang in the province of Cavite. HTE Network
assists in the conduct of training for student. The primary aim is to continue
providing the learners their much-needed industry trainings and exposures, even
if we are constrained with the challenges of practicing social distancing as well as
the lack of available venues to conduct such activities as most of the tourism and
business establishments remain non-operational. HTE came up with the newest
training program called, Practical Training Hub thru Network.

Harimanok Tours and Events provides all-inclusive service with personal

touch that match our client needs and personalities, Personnel that are dedicated
to ensure professionalism, that needs are met, result to go smoothly as possible,
Community of environment-conscious wholesome values and attitudes, and the
message of God’s love to His people by showcasing the wonder of His works and
creation.

We work with clients to determine their needs and expectations and strive
to exceed those expectations. We are known for having good management. As the
job, it consists of organizing many small details into one big picture. We are
responsible and capable of hiring everyone from caterers to entertainment. The
business arrange guest speakers, ensure that the most important guests have the
best possible accommodations and transportation to the event, and keep the cost
of the entire event within the client’s budget. Arranging and maintaining all the
details also meticulous record-keeping and research skills that Harimanok Tours
& Event is capable of handling.

Company Profile

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Harimanok Tours and Events

History

Hospitality is indeed the hallmark of Filipino trait. It is not just merely

guiding the stranger to his next voyage but accompanying him in all his travel
itineraries giving him a “Harimanok Services “means a kingly service. This trait
related to the trait the owner himself possesses. His love for travel and passion to
explore the beauty of God’s creation conceptualized the formation of a travel
company business. A plan that just grows because the owner is an entrepreneur
who always aims to excellent result oriented. Which provide professional quality
service in the field of Tours Hospitality Management. Back-up with his wife who
for more than 15 years been a professor in Tourism and Hospitality Management
Course, facilitate school activity itinerary, set the company in 2011 providing
services to individuals, family, group, company school for whom only the best will
do for its client. The comprehensive range of services provided by the company
includes inbound tours, hotel reservations, bus rentals, conferences &
conventions, seminars, flight ticketing and adventure tourism.

Vision
To be the leading provider for remote supervise training taking pride in
meeting and exceeding stakeholders learning and training expectations.

Mission

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The HTE NETWORK places high value on assuring quality training that
provide real industry experience in a remote set-up, setting trends in the field of
virtual training.

Products / Services

On-the-Job Training Programs

 Culinary Arts
1. Commercial Culinary and Kitchen Operation
2. Restaurant Operation and Kitchen Operation

 Hotel Services
- Front Office and Housekeeping

 Tourism Services
-Tour Operations and Travel Services

Travel and Tours

 Local and international Tour
 Educational Tours
 Pilgrimages
 Inter-Island Tours
 Company Outing
 Conferences
 Eco-Tourism Tour
 Plant Visit
 Retreats
 Team Building
 Ticketing
 Transportation Rentals

Event Productions

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 Debut
 Weddings
 Anniversaries
 Team building
 Meetings
 Conferences
 Conventions
 Products Launches
 Exhibits

METHODOLOGY

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Description of Activities done in the company

Group Activity No.1 Creating a recipe, Room Service Video, Group Activity
No.2 Restaurant Briefing, and Group Activity No.3 Handle a Guest Complaint are
all included in the task's internal scope.

For First Semester, there are 200 hours for Food and Beverage on-the-job
training to complete. The Food and Beverage course was instructed by Sir Elmer
Gapusan. The entire internship was completed online, and we meet on Mondays,
Wednesdays, and Fridays as scheduled. But occasionally Sir Elmer set a meeting
on Saturday.

The tasks I completed were a Group Activity, which I was assigned to in the
Human Resources Department. My duty there is to help other departments with
the tasks they have been given. Moreover, to provide the tools they require to
prepare the food and beverages. Additionally, I submitted a 3-minute-long Room
Service Video. I took on the role of a Room Service Attendant. I demonstrated
ordering, coordinating with the kitchen, setting up the meal, delivering the room
service orders, serving the food, and ending my room service in this video. The
other department completed the following group activity. However, Sir Elmer
requested us in the Human Resources Department about our thoughts on the
restaurant briefing conducted by the two other departments. Handling a Guest
Complaint was the final group task in the Food and Beverage section. In this
activity, members of my department participated. I took on the role of a manager
who offered compensation to the complainant guests.

ANALYSIS

Learning Experiences vis-à-vis Subjects taken

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My internship has shown me that this company has a welcoming atmosphere

courtesy of the nice and patient Site Supervisor. Additionally, this organization gives
trainees hands-on experience with the duties they are assigned, even though our
meetings were only completed virtually. This organization has been a huge assistance to
me in developing my knowledge and abilities in accordance with the course I've chosen.

SWOT Analysis

• Student/Intern

S W O T
 Easy to  Poor  New  Not familiar
learn eyesight experienc to different
 Punctual  Introverted e Food and
 Sociable  New Beverage
knowledge phrases

 Organization

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S W O T
 Talented  The  Visible to  Pandemic
and internship acknow-
experienced was only ledgement
professional conducted
staffs via online

Problem Identification

• Student/Intern
Being an introvert was a problem I had during my internship since
group activities made up most of our activities.

• Organization
The only problem is that those activities were only conducted via
online. The trainees didn't get the chance to performed it in actual.

RECOMMENDATIONS

The only problem that has been sought was the internship was only
conducted online. I humbly suggest to the management to have a face-to-face

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discussion. This will enable the enhancement of the knowledge and skills of each
trainee. I highly recommend them to concentrate on their advertisement so that
others can notice the programs and services they are offering.

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REFERENCES

HOME. (n.d.). Harimanoktoursevents. Retrieved August 9, 2022, from

https://harimanok.wixsite.com/harimanoktoursevents?
fbclid=IwAR0K1Lt0ELTTuR1WsJIkaSCmAPMsXpcLpHUaByHv86NPJ0zM4Bnd
zWLJ0BI

Welcome to 𝗛𝗧𝗘 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗢𝗝𝗧 Programs we Offered for: 𝘾𝙪𝙡𝙞𝙣𝙖𝙧𝙮 𝘼𝙧𝙩𝙨 1.

𝘊𝘰𝘮𝘮𝘦𝘳𝘤𝘪𝘢𝘭 𝘊𝘶𝘭𝘪𝘯𝘢𝘳𝘺 𝘢𝘯𝘥 𝘒𝘪𝘵𝘤𝘩𝘦𝘯 𝘖𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯 2. 𝘙𝘦𝘴𝘵𝘢𝘶𝘳𝘢𝘯𝘵 𝘖𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯 𝘢𝘯𝘥
𝘒𝘪𝘵𝘤𝘩𝘦𝘯... | By HTE Virtual OJT | Facebook. (n.d.). Www.facebook.com. Retrieved
August 19, 2022, from https://fb.watch/e-0ddkYqWm/

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APPENDICES

Picture 1. Providing the needed Utensils (Group Activity 1)

Picture 2.1 Room Service Video (Taking Order)

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Picture 2.2 Room Service Video (Delivering the Room Service Orders)

Picture 3. F&B Briefing (Group Avtivity 2)

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Picture 4. Handling a Guest Complaint

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