ANIL KUMAR

Address:- S-3/67 Swaran Park

Mundka, Delhi-110041
Mobile: +91 9250606299
E-mail: anillakra100@gmail.com

PROFESSIONAL PROFILE

A competent professional with almost four years of experience in Customer Service and Security
Operations, Client Relationship Management & Team Management. Associated with SPICEJET AIRLINE,
DELHI as

Customer Security Executive. Experience in handling customer security operations for

rendering & achieving quality services, providing first line customer support by answering queries &
resolving their issues and secured travel. Proficient in managing operations & extensive experience of
implementing service standards for business excellence. Deft in adopting emerging trends to achieve
organizational objectives. Strong analytical, problem solving & organizational abilities. Possess a flexible &
detail oriented attitude.

AREAS OF EXPOSURE
Operations

Access control and surveillance to the aircraft and profiling on allotted areas.
Surveillance and control on passengers check in area & registered baggage in BMA/BBA.
Co-ordination with GHA entire team to ensure on time departure of flight.
Handling the passengers documents like passport, visa and other travel document.
Supervision of passenger boarding and ramp loading / unloading of registered baggage and cargo.
Screening of baggage and cargo shipments.
Co-ordination with the Ground Handling Agency Staff at all allocation of the flight.
Responsible to forward all Pre Flight & Post flight messages and incident report.

Maintaining lost and found articles found onboard and revenue documents.

Handling Arrival/ Departure operations like Assisting Passengers, dealing with Mishandled baggage &
raising reports for the baggage claims.

Coordinating Pre Flight Briefing and Post Flight Debriefing.

Customer Relationship Management

Managing customer service operations & ensuring customer satisfaction by achieving delivery & service
quality norms.
Building & maintaining healthy business relations with clients.
Ensuring customer satisfaction by achieving delivery of service quality norms by interacting with guests,
handle guests requests & resolving complaints.

CAREER HIGHLIGHTS
One year experience with CAMBATA AVIATION PVT.LTD At I.G.I AIRPORT as a Assistant Supervisor.
Am working with SPICEJET AIRLINES PVT.LTD. as a Customer Security Executive from 03rd Dec12 to
till now.

EDUCATION
DIPLOMA IN ELECTRONICS & COMMUNICATION ENGG.
12TH PASSED FROM N.I.O.S.
10TH PASSED FROM CBSE.
CERTIFICATIONS

BASIC AVSEC From BUREAU OF CIVIL AVIATION.

SCREENER From BUREAU OF CIVIL AVIATION.

DANGEROUS GOODS REGULATIONS CAT-12 From SPICEJET AIRLINES PVT.LTD

Participated in Travel Documents Training (Passport and visa) conduted by BUREAU OF INDIAN
IMMIGRATION At DELHI.

PERSONAL DETAILS

Fathers Name
Date of Birth:
Sex
Nationality
Marital Status
Hobbies

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LATE.SH. ROHTASH
28th SEP 1991
Male
Indian
Married
Net Surfing, watching & playing Cricket

DATE:PLACE:-

(ANIL KUMAR)