CURRICULUM VITAE

Names

: Niyongabo Jackson

Nationality

: Rwandese

Marital status : Single

Height

: 1m85

Weight
Date of birth

: 79kg
: 25th Nov, 1985

Place of birth : Bujumbura/ BURUNDI

Sex

: Male

Current address
Cell phone: (+250) 781183110 /788430939
E-mail: niyongabojackson@ymail.com
Residence: Nyarugunga Sector/ kicukiro District/ Kigali/ Rwanda

PERSONAL PROFILE

I am a person of integrity, backed by strong ethical code of conduct. I am result, solution and
customer oriented, diligent, team player, and I have excellent interpersonal relations, as well as
communication skills, and I acquired a progressive experience in working as a customer service
Agent in Rwandair from April 2012 up to now. My professional knowledge, experience and
competence enable me to handle many tasks in my field of discipline. My philosophy is working
harmoniously with those I interact with (team work), using my initiative, intelligence and sound
judgment and this is critical at all times.

Objective: Currently looking for a new and challenging position, one which will make best use
of my skills whilst enabling further and professional development.

WORK PERFORMED

August2008 - December 2008: I worked in MULTICOM as Designer & Data entry

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management.

AUGUST 2007: I worked in EAST AFRICAN BREWALS (EAB) as a supervisor

NOVEMBER 2008: I worked in Action aid Rwanda as a translator.

FROM APRIL 2009 : I am working in RWANDAIR ground handling department as

clerk then I move

From April 2012 in Operation Department as customer service Agent.

My duty and responsibilities are:

-To ensure efficient and effective check-in and boarding of passengers in compliance
with carriers with SLAs and customer expectations.
-To ensure efficient and effective transit of passengers in compliance with carriers
policies/procedures and customer expectations.
-To ensure safe and secure operations and working environment to comply with relevant
statutory and industry requirement.
-To protect and enhance revenue collection to meet carriers expectation
-To effectively communicate relevant aspect of service delivery internally and externally
-To make decision on service delivery issues, related to misconnections, baggage claims
and flight delays, for customer satisfaction.

EDUCATION BACKGROUND

From 2012 to 2015: Mount Kenya University (MKU): Degree of Bachelor of business
management, option of accounting.
From 2011: independent candidate: Advanced Certificate of Secondary School in accounting.
From2005 t0 2008: Group Scolaire de gahini: secondary school in biology and chemistry
From 2002 to 2004: Group Scolaire Saint Joseph: Ordinary level.
From 1996 to 2001: APE \ Rugunga Primary School.

TRAINING
.
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From March to April 2008: Computer Training at informatics center Hello world:
Certificate

July 2010: airside safety awareness given by the IATA training and development institute

2011 June: training of swissport on airside safety course

2011 December: care team member training

January 2012: swissport supervisory aircraft loading (SAL) course

June 2012: training on customer care

June 2012: training of IATA on dangerous goods regulations category 9- initial

January 2013: customer services Training on passenger handling and Check-in and
Boarding passengers using Gabriel system.

MAY 2013: training on human factors

19th July 2013: Training on Safety Management System-Awareness.

25th July 2013:Training on Aviation security Course

November 2013: I completed the training on Altea DC consulting and Finding Information
/Altea DC accepting the customer /Altea DC Boarding the customer. I was given this course
by KLM. It is a good system used by most of airline operating in Rwanda such as Qatar
Airline, Kenya Airways,SN Brussels and KLM

LANGUAGE KNOWN
French

: Fluent speaking, reading and excellent writing;

English

: Fluent in reading, speaking and writing;

Swahili

: fluent in speaking, reading and writing;

Kinyarwanda : Mother tongue.

PUBLICATION
The role of Information Technology to the services delivery of commercial Banks
COMPUTER SKILLS
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I have a perfect manipulation of MS office applications like Word processing and Excel
sheet, Access and Internet use for communication, Outlook & Research using search
engines.
HOBIES
Reading Newspapers, Travelling, Movies, TV, Books and listening to news, practicing sport,
dancing, visiting new places (Tourism).

REFEREES
1) NDAYAMBAJE KADERI AIMABLE
Customer Service Supervisor (RWANDAIR)
Tel: (+250) 0788274699
Kigali-Rwanda
2) KAYITARE PATRICK
Manager (ECOBANK)
Tel: (+250) 0788597775
Kigali-Rwanda
3) NTAGWABIRA JULES
Security supervisor (RWANDAIR)
Tel: (+250) 788590347
I confirm that the information given above is true to the best of my knowledge

Niyongabo Jackson

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