Report On

A Report On Business Communication process of EMBA

program “FBS, Jahangirnagar University’’
Course Name: Business Communication
Course Code: 501
Submitted To
Nafiza Islam
Assistant Professor
Department Of Management studies
Submitted By
MD. Shufiqur Rahman Shihab
ID:20222043
33 Batch Summer 2022
Date Of Submission: 30th December 2022
EMBA Program
Faculty Of Business Studies(FBS)
Jahangirnagar University, Savar, Dhaka-1342.
 Report On
A Report On Business Communication process of EMBA
program “FBS, Jahangirnagar University’’
Course Name: Business Communication
Course Code: 501
Submitted To
Nafiza Islam
Assistant Professor
Department Of Management studies
Submitted By
MD. Shufiqur Rahman Shihab
ID:20222043
33 Batch Summer 2022
Date Of Submission: 30th December 2022
EMBA Program
Faculty Of Business Studies(FBS)
Jahangirnagar University, Savar, Dhaka-1342.

2
 Letter of Testimonial
Date: 23-12-2022

Nafiza Islam

Assistant Professor

Jahangirnagar university, Savar

Dear Madam,

It is my glad pleasure to submission a report of “Communication Process of EMBA

Faculty of
Business Studites at Jahangirnagar university “I try my best to follow your
guideline and complete my report.

This report describes to the communication process of EMBA Faculty of Business

studies at Jahangirnagar University how they maintain communication process in
good interdiction by student and EMBA office and their feedback.

I have considered that this report increases our store house of knowledge. I will be
obliged to answer any query that may arise during the evolution of this report. So, I
therefore pray and hope that you would be kindly enough to issue me and conceded to
my report and oblige thereby. Sincerely,

MD.Shufiqur Rahman Shihab

Roll: 20222043

Department Of finance And Banking

33 Batch

Summer-2022

i
 Student Declaration

I am MD. Shufiqur Rahman Shihab, a student of Jahangirnagar University, Saver, 33

Batch (summer), declaring that this report on the Communication Process of EMBA

Faculty of Business Studies at Jahangirnagar University. Have just the prepared

complete fill of the Business Communication course.

I hereby declare that this report was written entirely by me and to the best of my

ability. Except for the citations and references that have been officially

acknowledged, it contains no previously published or authored by any other person

that have been approved for the degree at Jahangirnagar University or any other

educational institution.

It was not created for any other reason, reward, or display.

MD.Shufiqur Rahman Shihab

Roll: 20222043

Summer 2022

Jahangirnagar University, Savar, Dhaka.

ii
Acknowledgement

At the outset, the author would like to convey my heartfelt appreciation to the

Almighty. This endeavor was completed as a result of His desire and assistance.

Author wishes to express her heartfelt appreciation to her respective academic

supervisor, Assistant Professor, Department of Management Studies, Jahangirnagar

University, Savar, for her kind support, guidance, constructive supervision,

instructions, and advice, as well as for motivating me to complete this report.

Special thanks to Priyanka Chowdhury (senior officer, Rupali Bank Ltd.), Rakaia

Attica (intern

Dr. Dhaka Medical College), Rahim Chowdhury (General Officer, Islami Bank Ltd.),

and Sekander Ali Rubel (intern Dr. Khulna Medical College) for giving expertise and

required information.

Finally, the author expresses deep gratitude to her family for their blessings, support,

and sacrifices.

iii
Executive Summery

The transmission or transfer of information or a message from the sender to the

receiver over a designated route while overcoming hurdles that impact its speed is

referred to as the communication process. Communication is a cyclical process that

begins with the sender and concludes with the sender in the form of feedback. It

occurs across the organization, ascending, descending, and lateralizing. As such,

communication must be a constant and dynamic exchange in which numerous

elements impact and are affected. The communication process is comprised of several

phases, each of which is necessary for efficient communication. The communication

process serves as a guide to achieving successful results communication. The sharing

of a shared meaning between the sender and the recipient occurs during the

communication process. Individuals that adhere to the communication process will be

able to become more productive in all aspects of their work. Understanding results

from effective communication. The communication process is comprised of four

major components. Encoding, medium of transmission, decoding, and feedback are

among the components. There are two more components in the process, which are

represented by the sender and the recipient. The sender initiates communication, and

the recipient concludes it. The author has demonstrated how the report paper was

prepared in the methodology. The author used both primary and secondary data for

this report. The secondary data was information that the author gathered from the

internet, websites, and books, and the author finished the primary data collection

phase by constructing a questionnaire and managing a sample size from various

backgrounds of occupation. After all of this, the author examined the data, chose

which data to preserve and which are necessary for the work, and presented all of the

data in a methodical manner. The paper is about portraying the EMBA faculty of
iv
Business Studies at Jahangirnagar University in the communication process. They

keep a good connection with students as EMBA programmers at Jahangirnagar

University. They give pupils with three circulars every year: one in the spring, one in

the summer, and one in the fall. The student will then apply for and take the exam.

Basically, that indicates they have strong communication since they send out circulars

via internet and any other medium. The EMBA office is the sending media in this

process, and the

receiver is the student. That is essentially a communication procedure of the EMBA

Faculty of

Business Studies at Jahangirnagar University.

v
 Table of Contents
Letter of Testimonial....................................................................................................i

Student Declaration.....................................................................................................ii

Acknowledgement.......................................................................................................iii

Executive Summery....................................................................................................iv

Chapter-1 Introduction.............................................................................................10

1.1 Background of the Report..................................................................................10

1.2 Objective............................................................................................................11

1.2.1Core Objective.............................................................................................11

1.2.2Specific Objective........................................................................................11

1.3 Scope of Report.................................................................................................11

1.3.1 Communication for Academic information:...............................................11

1.3.2 Communication Between Students:............................................................11

1.3.3 Figure Out the Barrier:................................................................................12

1.3.4. Barrier Minimization Strategies:...............................................................12

1.4 Limitation of Report:.....................................................................................12

1.5 Structure of the report....................................................................................13

Chapter 2: Methodology............................................................................................15

2.1 Research design....................................................................................................15

2.2 Data Collection Procedure:................................................................................16

vi
 2.3. Questionnaire Development:............................................................................16

2.4 Sampling:...........................................................................................................16

2.5 Data Processing Procedure:...............................................................................16

2.6 Data Analysis:....................................................................................................16

2.7 Data Preparation:...............................................................................................17

2.8 Report Writing:..................................................................................................17

Chapter 3: Awareness of EMBA Office Scenario...................................................17

3.1 Introduction........................................................................................................17

3.2 News type Analysis: Knowledge.......................................................................18

3.4 News Type Analysis: Practice.......................................................................21

Chapter 4: Literature Review and Theoretical.......................................................23

4.1 Literature Review..............................................................................................23

4.2 Communication Process....................................................................................25

4.3 Elements in the Process of Communication......................................................26

4.3.1 Sender.........................................................................................................26

4.3.2 Message......................................................................................................26

4.3.3 Encoding.....................................................................................................26

4.3.4 Channel.......................................................................................................27

4.3.5 Receiver......................................................................................................27

4.3.6 Decoding.....................................................................................................27

4.3.7 Feedback.....................................................................................................27

vii
 4.3.8 Barriers to Effective Listening....................................................................28

4.4 Communication Model......................................................................................31

Chapter 5 Discussion of objective.............................................................................32

5.1 Business Communication Characteristics between Govt. and Mass population

.................................................................................................................................32

5.2 Business Communication Elements between EMBA Office and General student

.................................................................................................................................32

5.2.1 Sender:........................................................................................................32

5.2.2 Message:.....................................................................................................32

5.2.3 Media:.........................................................................................................33

5.2.4 Receiver:.....................................................................................................33

5.2.5 Feedback:....................................................................................................33

5.2.6 Barriers:......................................................................................................33

5.3 Communication Model Between EMBA Office and General Student..............33

5.4 Communication Process between Government and mass communication.......34

5.5. Barriers Faced by EMBA office in Their Communication System..................35

5.5.1. Being Unclear............................................................................................35

5.5.2. Not Listening Properly..............................................................................35

5.5.3. EMBA performance..................................................................................35

5.5.4 Perceptual Barriers......................................................................................35

5.5.5 Beneficial of student...................................................................................36

5.5.6. Attentional Barriers...................................................................................36

viii
 5.6. Practices Adopted by EMBA Office to Minimize the Barriers........................36

5.7 EMBA officers and Staff...................................................................................36

Chapter 6: Summary of findings..............................................................................37

6.1 Summary of findings.........................................................................................37

Chapter 7: Conclusion and recommendation.........................................................38

7.1 Conclusion.........................................................................................................38

7.2 Recommendations..............................................................................................38

References................................................................................................................38

Appendix 1..................................................................................................................39

ix
Chapter-1 Introduction

1.1 Background of the Report

The transmission or transfer of information or a message from the sender to the

recipient, along a chosen channel, while overcoming impediments that impact it
space is referred to as the process of communication. The process of communication
is a cyclical one since it starts with the sender and returns to the sender in the form of
feedback. Both stages of the process begin and end with the sender. Understanding
can be achieved through effective communication. Understanding between parties is
the most important criterion to consider when evaluating the efficiency of
communication. To have understanding requires not only that all parties involved are
in accord regarding the information at hand, but also that they are in agreement
regarding the meaning of the information. Therefore, effective communication takes
place when the message that is intended by the sender and the message that is
interpreted by the recipient are identical to one another. In spite of the fact that this
ought to be the goal of any and all forms of communication, it is not always realized.
The most accurate definition of communication is the process by which information
is conveyed from a sender to a receiver in a form that can be understood by both
parties. In both the professional and personal spheres of activity, having strong
communication skills is of incalculable importance. In the year 2022, during in the
summer season, there were number of 2500 applicants that took the EMBA exam.
240 candidates were chosen by the viva board, and 120 students were chosen in the
end. The Finance and Banking Department is one of the departments offered by
Jahangirnagar University. The university also offers departments for Marketing,
Management, and Accounting. This paper discussed the communication method that
is included in the EMBA student's procedure. This report paper also addressed the
medium that they use for their communication, the barriers that commonly appear, in
addition to the strategies that they implemented in order to minimize the
consequences of the barriers.

10
1.2 Objective

1.2.1Core Objective

The fundamental objective of this paper is to facilitate the communication process

between the EMBA faculty of business studies and students who provide constructive
comments in order to establish great relationships.

1.2.2Specific Objective

The specific goal of this research is to determine the communication model that
exists between the EMBA Faculty of Business Studies and the Student.

 To be familiar with the many communication tactics.

 To be familiar with the procedure of providing comments.

 To discover the obstacles that stand in the way of their communication process.

 To assess the positive effects that an efficient communication system has had on the
organization.

 To determine their own personal solutions for overcoming obstacles.

 To think about potential new approaches that will lower the barriers.

1.3 Scope of Report

1.3.1 Communication for Academic information:

In our post-modern age, it is impossible to conceive of anything that does not

involve communication. Communication is the most important aspect of
awareness since it supplies the necessary information that is used in the process
of establishing ideas and policies. In addition to this, it guarantees the efficient
performance of activities such as being aware of academic material, and if we
have any kind of issue, we may communicate with the EMBA office.

1.3.2 Communication Between Students:

EMBA office to communicate with students using a variety of different ways

exactly like that if someone faces an issue of any kind related to academics or
strategy. The EMBA office works tirelessly to find a solution to this issue. They
11
start by identifying a problem, then move on to determining the root cause of
the issue, and finally, they look at potential solutions. This is the communication
that takes place between the student and the EMBA office. If someone runs into
any kind of issue, they should make an effort to get in touch with the EMBA
office as soon as possible. EMBA offers a wide range of services, both strategic
and practical.

1.3.3 Figure Out the Barrier:

Barriers can be found anywhere, even between two people who are standing
quite close to each other. In the case of General Students, the barriers can take
the form of rumors concerning incorrect information, information gaps, message
conflicts, and so on. In the event that they are unable to overcome these
obstacles, the entire system will fail. This report has the potential to show the
typical obstacle that the EMBA office faces on a regular basis in the course of a
communication process.

1.3.4. Barrier Minimization Strategies:

This report paper will highlight some of the more significant challenges
confronted by the EMBA Office with regard to their awareness of General
students. Additionally, it will assist in the development of novel and efficient
methods for the reduction of barriers in the future.

1.4 Limitation of Report:

 In the EMBA faculty, there was occasionally a breakdown in

communication.

 EMBA participants have missed concepts, and there is sometimes a

communication gap.

12
1.5 Structure of the report

No. Chapter name Description

The backdrop of an efficient communication

process, its parts, and all other pertinent facts are

provided in this chapter. The purpose of this

chapter is to introduce the notion of

Chapter 1 Introduction
"communication process." Also included are the

purpose of this report paper, the scope of the

document, and the limits encountered by the

author while creating the article.

The methodology chapter depicts the entire

process of drafting the final report paper. A flow

Chapter 2 Methodology chart depicts the author's procedure for gathering

raw data, interpreting it, and eventually

expressing the selected information in the report.

It is often difficult to regulate a scenario when a

large number of students are gathering

Awareness of
Chapter 3 information. On the other hand, the EMBA office
EMBA scenario
is continually striving for creative and user-

friendly work.

Chapter 4 Theoretical overview The author has provided a theoretical overview of

a successful communication, elements for an

effective communication process, the process

flow, communication model, barriers

encountered during the process, and its types in

13
 this chapter. This chapter summarizes all

pertinent theoretical material on the topic

"Effective communication process" in a single

line.

This chapter describes the communication

strategy used by the EMBA Office to

communicate with General Students. A

communion model that reflects the process,

obstacles encountered by the EMBA Office, and

Findings and
Chapter 5
discussion tactics used to overcome such obstacles. Finally,

there is a frequency table on a survey, which

collects comments from certain people through

survey. This chapter discusses the findings of the

author's overall report work.

Chapter 6 This chapter summarizes the whole report paper

Summary of in a short passage.

discussion

Conclusion and suggestions to wrap up the entire

report paper and give some recommendations to

Conclusion and
Chapter 7
recommendation improve their communication method and

overcome current impediments.

14
 Chapter 2: Methodology

2.1 Research design

Research on effective
communication process

Selection of Collect
relative Secondary Data
variables
data

Questionnaire
preparation

Primary Data C conduct survey

through online

Data Analysis

Report
15 preparation
2.2 Data Collection Procedure:

I collected data from two kinds of sources.

Primary source: A questionnaire was developed by the author and made an online
survey from some people of Bangladesh. This is the primary source of data.

Secondary source: I collected data from-

 Google

 Books regarding the theoretical knowledge of my topic.

2.3. Questionnaire Development:

A survey was done for the purpose for a better understanding of the communication
process of EMBA awareness and Student. There are questions about the communication
process, the barriers they face while the communication and if they take any step to
minimize the

barrier.

2.4 Sampling:

Target student: In this research study EMBA office to General Student Sample size:

There are 11 respondents for my survey which is my sample size.

2.5 Data Processing Procedure:

To conduct this report on “Communication Process of EMBA Faculty of Business

Studies” the data will be analyzed qualitatively.

2.6 Data Analysis:

Then all data need to be analyzed properly and keep only the essential ones.
16
2.7 Data Preparation:

Only the relative and essential data is presented so that the report paper does not get
unnecessarily lengthy but effective.

2.8 Report Writing:

Lastly after processing, analyzing and presenting the essential data the report paper was

prepared.

Chapter 3: Awareness of EMBA Office Scenario

3.1 Introduction

The Evening / Executive MBA (EMBA) program is a post graduate program for the

graduates and professionals to enhance knowledge and capacity of an individual for

effective and efficient management and business practices. The emphasis is to upgrade

knowledge and ability to perform business, management and operational activities with

creative judgment by understanding business and organizational circumstances. The

core of this program is to ensure quality and competitiveness in performing professional

activities. A unique educational approach is integrated with this program to grip

advanced understanding of business thoughts. This is an integrated program with

different concentration to prepare with necessary conceptual, practical and work variety

skills, so that, the potential business executives can work in their specialized areas, as

well as, understanding other organizational activities. Within the shortest possible time

along with professional work loads, students would possess real knowledge and

subsequently they would be capable to apply these in the practical work life. The

graduates will be well equipped to work efficiently and enthusiastically under dynamic

business environments with diverse cultural people by taking additional responsibilities.

17
3.2 News type Analysis: Knowledge

Measurement News Date and Media

Headline Jahangirnagar University Fbs.ju.edu
EMBA /MBA summer Website
Semester
Information 48 credit time duration 16 to 4 year. Fbs.ju.edu
Website
Preliminary Exam 90-mark preliminary exam
Selected candidate 200 candidates selected for preliminary
exam
Final viva Finally selected in 120 candidates for
EMBA

This is an integrated program with different concentration to prepare with necessary

conceptual, practical and work variety skills, so that, the potential business executives

can work in their specialized areas, as well as, understanding other organizational

activities. Within the shortest possible time along with professional work loads, students

would possess real knowledge and subsequently they would be capable to apply these in

the practical work life. The graduates will be well equipped to work efficiently and

enthusiastically under dynamic business environments with diverse cultural people by

taking additional responsibilities.

Table- 3.3.1

Measurement News Date and Media

Jahangirnagar University
EMBA /MBA summer Fbs.ju.edu
Headline
Website
Semester
48 credit time duration Fbs.ju.edu
Information
16 to 4 year. Website
Preliminary Exam
90-mark preliminary exam

Selected candidate 200 candidates selected for

18
 preliminary exam
Final viva
Finally selected in 120 candidates for
EMBA

This is an integrated program with different concentration to prepare with necessary

conceptual, practical and work variety skills, so that, the potential business executives

can work in their specialized areas, as well as, understanding other organizational

activities. Within the shortest possible time along with professional work loads, students

would possess real knowledge and subsequently they would be capable to apply these in

the practical work life. The graduates will be well equipped to work efficiently and

enthusiastically under dynamic business environments with diverse cultural people by

taking additional responsibilities

Table- 3.3.2

Measurement News Date and Media

Headline Jahangirnagar University Fbs.ju.edu
Website
EMBA /MBA summer
Semester
Information 48 credit time duration 16 to 4 Fbs.ju.edu
year.
Website
Preliminary Exam 90-mark preliminary exam

Selected candidate 200 candidates selected for

preliminary exam

Final viva Finally selected in 120

candidates for
EMBA

This is an integrated program with different concentration to prepare with necessary

conceptual, practical and work variety skills, so that, the potential business executives

19
can work in their specialized areas, as well as, understanding other organizational

activities. Within the shortest possible time along with professional work loads, students

would possess real knowledge and subsequently they would be capable to apply these in

the practical work life. The graduates will be well equipped to work efficiently and

enthusiastically under dynamic business environments with diverse cultural people by

taking additional responsibilities

Table- 3.3.3

Measurement News Date and Media

Headline Jahangirnagar University Fbs.ju.edu

EMBA /MBA summer Website

Semester
Information 48 credit time duration 16 to 4 Fbs.ju.edu
year.
Website

Preliminary Exam

90-mark preliminary exam

200 candidates selected for

Selected candidate preliminary exam

Finally selected in 120 candidates

Final viva for EMBA

This is an integrated program with different concentration to prepare with necessary

conceptual, practical and work variety skills, so that, the potential business executives

can work in their specialized areas, as well as, understanding other organizational
20
activities. Within the shortest possible time along with professional work loads, students

would possess real knowledge and subsequently they would be capable to apply these in

the practical work life. The graduates will be well equipped to work efficiently and

enthusiastically under dynamic business environments with diverse cultural people by

taking additional responsibilities

3.4 News Type Analysis: Practice

Measurement News Date and Media

Headline Jahangirnagar University Fbs.ju.edu

EMBA /MBA summer Website

Semester
Information 48 credit time duration 16 to 4 Fbs.ju.edu
year.
Website

Preliminary Exam

90-mark preliminary exam

200 candidates selected for

Selected candidate preliminary exam

Finally selected in 120 candidates

Final viva for EMBA

The Evening / Executive MBA (EMBA) program is a post graduate program for the

graduates and professionals to enhance knowledge and capacity of an individual for

effective and efficient management and business practices. The emphasis is to upgrade

knowledge and ability to perform business, management and operational activities with

21
creative judgment by understanding business and organizational circumstances. The core

of this program is to ensure quality and competitiveness in performing professional

activities. A unique educational approach is integrated with this program to grip

advanced understanding of business thoughts. This is an integrated program with

different concentration to prepare with necessary conceptual, practical and work variety

skills, so that, the potential business executives can work in their specialized areas, as

well as, understanding other organizational activities. Within the shortest possible time

along with professional work loads, students would possess real knowledge and

subsequently they would be capable to apply these in the practical work life. The

graduates will be well equipped to work efficiently and enthusiastically under dynamic

business environments with diverse cultural people by taking additional responsibilities.

Table- 3.4.1

Measurement News Date and Media

Headline Jahangirnagar University Fbs.ju.edu

EMBA /MBA summer Website

Semester
Information 48 credit time duration 16 to 4 Fbs.ju.edu
year.
Website

Preliminary Exam 90-mark preliminary exam

Selected candidate 200 candidates selected for

preliminary exam
Final viva Finally selected in 120 candidates
for EMBA

The Evening / Executive MBA (EMBA) program is a post graduate program for the

graduates and professionals to enhance knowledge and capacity of an individual for

effective and efficient management and business practices. The emphasis is to upgrade

22
knowledge and ability to perform business, management and operational activities with

creative judgment by understanding business and organizational circumstances. The core

of this program is to ensure quality and competitiveness in performing professional

activities. A unique educational approach is integrated with this program to grip

advanced understanding of business thoughts. This is an integrated program with

different concentration to prepare with necessary conceptual, practical and work variety

skills, so that, the potential business executives can work in their specialized areas, as

well as, understanding other organizational activities. Within the shortest possible time

along with professional work loads, students would possess real knowledge and

subsequently they would be capable to apply these in the practical work life. The

graduates will be well equipped to work efficiently and enthusiastically under dynamic

business environments with diverse cultural people by taking additional responsibilities.

Chapter 4: Literature Review and Theoretical

4.1 Literature Review

The Evening / Executive MBA (EMBA) program is a post graduate program for the

graduates and professionals to enhance knowledge and capacity of an individual for

effective and efficient management and business practices. The emphasis is to upgrade

knowledge and ability to perform business, management and operational activities with

creative judgment by understanding business and organizational circumstances. The core

of this program is to ensure quality and competitiveness in performing professional

activities. A unique educational approach is integrated with this program to grip

advanced understanding of business thoughts. This is an integrated program with

different concentration to prepare with necessary conceptual, practical and work variety

skills, so that, the potential business executives can work in their specialized areas, as

23
well as, understanding other organizational activities. Within the shortest possible time

along with professional work loads, students would possess real knowledge and

subsequently they would be capable to apply these in the practical work life. The

graduates will be well equipped to work efficiently and enthusiastically under dynamic

business environments with diverse cultural people by taking additional responsibilities.

An English calendar year is followed for the academic year for this program and the year

is divided into three semesters as under:

Name of the Semester: Duration in Months

Spring Semester: January to April

Summer Semester: May to August

Fall Semester: September to December

Master paper and defense Following three months.

Evaluation and Grading System: Students’ performance in a course is evaluated as

under:

Criteria Percentage (%) of Marks

Class Attendance/Performance: 10%

Assignment/Presentation: 10%

Quiz/ Sudden test/Surprise Test: 10%

Mid-term Exam: (1+1) =2 (15%+15%)=30%

Final Examination: 40%

Total: 100%

24
The evaluation of all mid-term tests, term papers and presentation is done by the course

teacher and he/she will submit final letter grades to the program director.

The equivalence table is, Marks Range Grade point:

80% and above A+ 4.00 55% to less than 60% B- 2.75

75% to less than 80% A 3.75 50% to less than 55% C+ 2.50

70% to less than 75% A- 3.50 45% to less than 50% C 2.25

65% to less than 70% B+ 3.25 40% to less than 45% D 2.00

60% to less than 65% B 3.00 Below 40% F 0

Total Credit Hours: At least 48 credit hours will be offered for this program. 3 credit

hours for each course (15 courses × 3) = 45 credit hours, 3 credit hours for master

project/thesis = 3 credit hours; Total = 48 credit hours.

4.2 Communication Process

The transmission or transfer of information or a message from the sender to the receiver

over a designated route while overcoming hurdles that impact its speed is referred to as

the communication process.

Communication is a cyclical process that begins with the sender and concludes with the

sender in the form of feedback. It occurs across the organization, ascending,

descending, and lateralizing.

As such, communication must be a constant and dynamic exchange in which numerous

elements impact and are affected.

The communication process is comprised of several phases, each of which is necessary

for efficient communication.

25
4.3 Elements in the Process of Communication

4.3.1 Sender

The individual who transmits or sends the message lays the groundwork for the whole

communication process. He is the transmitter of the message, which might be a

concept, an idea, an image, a symbol, a report, or an order, as well as postures and

gestures, including a fleeting grin. As a result, the sender is the originator of the

message that must be conveyed. After generating the concept, information, etc., the

sender encodes it in a way that the receiver can understand.

4.3.2 Message

The information sent via words, as in speech and writing, signs, images, or symbols,

depending on the circumstances and the kind and value of the information wanted to be

sent, is referred to as a message. The message is at the center of every communication.

It is the information that the sender wishes to convey to the receiver. It can be vocal,

both written and spoken, or nonverbal, such as visual or symbolic, for example.

4.3.3 Encoding

Encoding is the process of converting a specific message into an appropriate medium,

which can be either verbal or nonverbal depending on the context, time, location, and

nature of the message to be transmitted. The message is encoded as a series of symbols,

images, or words that are sent to the target recipient. Encoding is a critical phase in the

communication process because incorrect or unsuitable encoding might undermine the

communication process's genuine aim.

4.3.4 Channel

The route or mode in which the communication travels or is conveyed is referred to as

the channel(s). The message is sent across a channel that connects the sender and the

26
recipient. The message can be oral or written, and it can be delivered through note,

computer, phone, mobile phone, applications, or television.

Because each channel has benefits and limitations, correct channel selection is critical

for efficient communication.

4.3.5 Receiver

The recipient is the person or group to whom the message is addressed. He might be a

listener, reader, or watcher. Any lapse on the receiver's behalf may render the message

useless. The recipient must interpret the message delivered in the best way possible in

order to achieve the genuine objective of the communication. The amount to which the

receiver decodes the message is determined by his/her understanding of the

communication's subject matter, experience, trust, and connection with the sender.

The receiver is just as important as the sender in the communication process. It's the

other end of the procedure. The recipient must be in a proper state to receive the

message, which means he or she must have a channel of communication.

4.3.6 Decoding

Decoding is the process of comprehending or transforming a transmitted message into

understandable language. Simply put, it means understanding the message. After

getting the message, the receiver analyzes it and attempts to comprehend it as well as

possible.

4.3.7 Feedback

The final stage of the communication process is feedback. It refers to the receiver's

reaction to the message conveyed to him/her by the sender. Feedback is required to

guarantee that the message has been encoded, delivered, decoded, and interpreted

correctly.
27
It is the final stage in the communication process and ensures that the message was

received in both letter and spirit. In other words, the receiver accurately read the

message as the sender intended. It is necessary for successful and purposeful

communication.

Consider the following aspects regarding the feedback included in the

communication process:

 It improves communication effectiveness by allowing the sender to know the efficacy

of his message. • It allows the sender to know if his/her message has been correctly

understood.

 Feedback analysis aids in the improvement of future messaging. Feedback, like the

message, can be vocal or nonverbal, and it must be delivered via a well selected

channel of communication.

 The preceding stages can be represented in a model called the communication process

model.

4.3.7.1 Types of Feedback

Kevin Eujeberry, a world-renowned leadership expert, proposed four sorts of feedback.

The different kinds are as follows:

 Negative feedback or corrective remarks regarding previous behavior.

 Positive feedback or affirming comments about future conduct.
 Negative feed forward or corrective comments concerning future behavior.

4.3.8 Barriers to Effective Listening

Obstacles or hindrances that restrict information mobility, flow, and access within or
outside of an organization are referred to as barriers.

Barriers are particular objects in the communication vocabulary that might distort or

hinder communication inside an organization. It has an impact on the efficient

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interchange of ideas, thoughts, and information.

In a word, everything that impedes the communication process at any level is a barrier
to successful communication. Barriers might arise at any stage during the
communication process.

 They can be initiated by the sender.

 They may be discovered in message transmission medium.

 They might appear when getting the message.

 There might be issues with the message being understood by the receiver, for

example.

Barriers are a danger to good communication's success. They render communication

inaccessible and incoherent, eliminating the possibility of it being effective. To listen

properly, there must be drive and interest in the dialogue. Even if there is motivation

and curiosity, there may be certain limitations that limit our capacity to listen well.

4.3.8.1 Semantic Barriers

 One of the most typical impediments to hearing is this. This is a common difficulty

for language learners.

 Unfamiliar Vocabulary: The speaker's vocabulary may be unfamiliar to you. The

speaker may utilize jargon and complex terms. As a result, you are unable to

understand what the speaker is saying.

 Connected Speech Elements: The speaker speaks too quickly. There are minimal

pauses and the rhythm may be unfamiliar to you. Because to contractions, reductions,

and linking, you are unable to identify familiar terms.

 Jargons: There may be technical languages that can be understood by either party.

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 Incapable of predicting, guessing, or interpreting meaning from context.

4.3.8.2 Socio-Cultural Barriers

Effective listening is often hampered by socio-cultural obstacles.

 Distinct Cultural Background: You are unfamiliar with the speaker's accent and

word pronunciation due to cultural differences between you and the speaker.

 Unfamiliar Subject: The subject may be unfamiliar to you because you are

unfamiliar with a specific culture or are uninformed of a particular society's lifestyle.

4.3.8.3 Personal Barriers

Personal impediments to good listening might also exist.

Coming to conclusions and forming ideas before listening: It is a good idea to

understand why you are listening. However, you may create an opinion about the

speaker before he or she talks. Even before the speaker starts, people may develop

assumptions about the topic at hand and draw inferences. This may block your mind

and as a result you will not be able to listen. You may not listen if you are

uninterested in the subject.

Lack of interest in the topic: If you are not interested in the speaker's topic, you may

not listen.

Inability to focus attention: Daydreaming and wandering thoughts might make it

difficult to listen.

Prejudice: Some people may refuse to listen to information that contradicts their

views and beliefs. People only hear what you want them to hear.

Emotional fluctuation: A persona's emotional stage might be anywhere at any time.

This also has an impact on successful communication.

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4.3.8.4 Physical Barriers

Physical obstacles also impede good listening. Let us investigate these physical

limitations.

 Noisy surroundings: If the setting is overly noisy, it may interfere with

hearing.

 Physical distance: The receiver may be too far away or too near to the speaker

to hear well

4.4 Communication Model

Communication models are conceptual models that are used to understand the
human communication process. Following the fundamental premise and the
preceding discussion, the following communication model of efficient
communication is provided:

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Chapter 5 Discussion of objective

5.1 Business Communication Characteristics between Govt. and

Mass population

There are two sorts of communication: verbal communication and nonverbal

communication. Verbal communication is face-to-face conversation, whereas

nonverbal communication is virtual communication. Sometimes we interact verbally

at the EMBA faculty of business studies office, and other times we communicate

nonverbally with any sort of quarry.

 Nonverbal communication (NVC) is the transfer of messages or signals through a

nonverbal platform such as eye contact, facial expressions, gestures, posture, and the

distance between two people.

 Verbal communication: Verbal communication is a type of communication that

employs spoken and written words to communicate and transfer thoughts and

viewpoints.

5.2 Business Communication Elements between EMBA Office and

General student

5.2.1 Sender:

In a business communication EMBA office and control board sometimes send us a

SMS. In this sub-continent sender is EMBA office and student is receiver.

5.2.2 Message:

The EMBA office may send SMS messages for a variety of reasons, including

essential notices, class cancellations, and rescheduling. They received it through a

sums and general student.

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5.2.3 Media:

In this subcontinent, media might include mobile phones, SMS, email, and websites.

If an EMBA decides to cancel a class due to an issue, they will send an SMS or post a

notice on a website called Media.

5.2.4 Receiver:

Receiver means who receive SMS or any kind of notice

5.2.5 Feedback:

Feedback is essential in good communication. It's the only way to continue the

dialogue and get a clear picture of what information is needed. Acceptance or

rejection for age restriction or medical concerns might be provided as feedback.

5.2.6 Barriers:

There may be several impediments to communication between these two parties.

Misinterpretation, poor listening quality, message conflict, resource mismanagement,

rumors, technological difficulties, lack of interest in the topic, inability to pay

attention, noisy surroundings, network difficulty, technical problem, and so on can all

occur

5.3 Communication Model Between EMBA Office and General

Student

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5.4 Communication Process between Government and mass

communication

Communication refers to the transfer of information from sender to receiver via a

designated route in order to overcome obstacles and noise. The sender in this

communication process is the government, and he is encoding the notion with his

own sense of what he wants to express. The sender must select a medium or channel

to convey the message after it has been encoded. The medium might be the internet or

a third party; anything that will transmit the message from one end to the other. When

the communication reaches the other end of the receiver, it is decoded, and the

receiver understands it with his own words.

Perception and perspective of view are both important. The less disparity in

understanding between the sender and the recipient, the more successful the

communication. To continue the discussion, the receiver must provide feedback after

receiving the message. The comments might range from favorable acceptance of the

vaccination program to negative rejection of the vaccination program based on

hearsay. The sender can also determine whether or not the receiver understood his

argument based on the reply.

During this entire process, there may be a component that disrupts the communication

process, which is referred to as a communication barrier. It is facts or impediments

that prohibit the receiver or sender from adequately communicating and

understanding each other's perspectives.

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5.5. Barriers Faced by EMBA office in Their Communication System

5.5.1. Being Unclear

Clarity is a difficult communication obstacle to overcome because everyone's

understanding of something must be different. However, the speaker must

ensure that he is speaking clearly and that there are no misunderstandings in his

speech.

5.5.2. Not Listening Properly

Listening is a difficulty in successful communication, and nothing works

without it. People frequently make assumptions and make up stories without

considering and allowing others to finish. This may be solved by ensuring

effective resource management and raising general knowledge about

Unnecessary rumors.

5.5.3. EMBA performance

 Recommended collected information

 Providers who miss information

 Good contradiction with student

5.5.4 Perceptual Barriers

Diverging viewpoints and points of view might weaken objectivity. One may

approach a discussion believing that the listener will not understand you or would be

uninterested in what you're saying; as a result, you may unintentionally undermine

your message by using dismissive language or attempting to be more amusing.

Or you may be the listener who disagrees with the speaker's opinions and hence

chooses not to listen properly or looks for flaws in what they're saying rather than

attempting to comprehend.
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5.5.5 Beneficial of student

Students in this region benefit much from EMBA since they gather information.

Sometimes the EMBA office sends SMS and notices to students, as well as a pleasant

introduction. In between the EMBA office and the general student.

5.5.6. Attentional Barriers

The listener may be paying insufficient attention to what is being said because they

are preoccupied, indifferent, or believe the speaker's topic is uninteresting. This is

quite prevalent in verbal communication. Communication is two-way; you will not

grasp the message unless you pay attention and actively listen. 5.5.7. Too Much

Information

Giving someone too many information might confuse them and distract them

from your message.

This is especially true if the communication contains a lot of fresh information for the

receiver.

5.6. Practices Adopted by EMBA Office to Minimize the Barriers

 Reduce Gathering

 Properly distribute the information

 Portfolio information

 Arrange a program

 Academic calendar provides

 Picnic arranges.

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5.7 EMBA officers and Staff

 EMBA officers and staff always should good interaction with student.
 Effective communication each and every student.
 Solve any kind of barrier and obstacle
 Try to solve any kind of Beerier.

Chapter 6: Summary of findings

6.1 Summary of findings

The Evening / Executive MBA (EMBA) program is a post graduate program for the

graduates and professionals to enhance knowledge and capacity of an individual for

effective and efficient management and business practices. The emphasis is to

upgrade knowledge and ability to perform business, management and operational

activities with creative judgment by understanding business and organizational

circumstances. The core of this program is to ensure quality and competitiveness in

performing professional activities. A unique educational approach is integrated with

this program to grip advanced understanding of business thoughts. This is an

integrated program with different concentration to prepare with necessary conceptual,

practical and work variety skills, so that, the potential business executives can work

in their specialized areas, as well as, understanding other organizational activities.

Within the shortest possible time along with professional work loads, students would

possess real knowledge and subsequently they would be capable to apply these in the

practical work life. The graduates will be well equipped to work efficiently and

enthusiastically under dynamic business environments with diverse cultural people by

taking additional responsibilities.

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Chapter 7: Conclusion and recommendation

7.1 Conclusion

All of this data was gathered for fbs.edu.ju and the Ju official website. We constantly
endeavor to communicate effectively with one another. If we communicate and
encounter any form of barrier, we should endeavor to avoid or overcome it.

7.2 Recommendations

Use of Simple Language: Emphasis should be placed on the use of simple and
straightforward terms. It is best to avoid using unclear terms and jargons.

 Noise reduction and elimination: Noise is the primary communication hurdle

that must be addressed as soon as possible. It is critical to determine the source of the
noise and then eradicate it.
 Active Listening: Listen deliberately and intently. There is a distinction between
listening and hearing. Active listening entails hearing and comprehending the
message received. By asking questions, the speaker may verify that his/her message is
understood in the same terms intended by the speaker.

References

Jahangirnagar University. (2022, 12 24). Jahangirnagar University. Jahangirnagar

University, p. 1.fbs.edu.ju website

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 Appendix 1
The goal of the survey is to have a better understanding of the communication

process between the EMBA office and the General Student. Also, learn about the

hurdles they encountered when communicating and the efforts they took to eliminate

any obstacles in order to develop a successful communication process between both

sides.

SL No Questions

1 Are you acquainted with the expression "Effective Communication Process"?

2 Is the student practicing valuable information issues?

3 Have there been any terminology or communication impediments between

the sender and receiver?
4 How has the media conditioned us?

5 How does mass media function to raise student awareness?

Do you believe that noise is one of the most prevalent communication barriers in
6 oral communication?

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