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  • Servqual Model

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    Noura Khaled
    16 views1 page
    The document outlines four key factors for customer satisfaction: tangible aspects like package condition, dependable and accurate service delivery times, responsiveness to customer needs and complaints, and providing assurance and trust in the company.

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    The document outlines four key factors for customer satisfaction: tangible aspects like package condition, dependable and accurate service delivery times, responsiveness to customer needs and complaints, and providing assurance and trust in the company.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    16 views1 page

    Servqual Model

    Uploaded by

    Noura Khaled
    The document outlines four key factors for customer satisfaction: tangible aspects like package condition, dependable and accurate service delivery times, responsiveness to customer needs and complaints, and providing assurance and trust in the company.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    1- Tangible (A package need to be in great shape).

    2- Service needs to be dependable and accurate (Time of receiving the required service).
    3- Responsiveness (reaction to customer needs / Complaints).
    4- Assurance (Trust and confidence in our company).

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