Volkswagen case

What were the issues in the firm?

First of all Volkswagen in 2014 they introduced the VW XL1 which claimed to be the most
fuel efficient car. The later scandal showed up at just how misleading this claims really were.
Volkswagen clearly had a toxic cooperage culture that placed short term goals over long term
profitability. They used diseal and installed a deafest device in cars to cheat the public and
government .
They admitted that about 11 million cars world wide including eight mullion in Europe, were
fitted in the so called defeat devices.

 Did any parties suffer as a result of the unethical issues?

Yes parties were affected as a result of the unethical issues.

 Customers
 the environment was populated
 Violating import regulations 
 Executive employees
 suppliers 
 shareholders

What duties do organisations owe their customers?

 value 
 truthfulness 
 integrity
 Relationship 


How well did Volkswagen live up to those duties?

Their first step was accepting responsibility for the disaster and trying to make amends with
customers and government .

 
What are the different approaches of service to customers?
    Just because we have a competitive industry does not mean we ned to resort to unethical,
immoral, and illegal behaviours.
these are different approaches of   service to customers.

 personalisation
 focusing on making customers happy
 considering a call back solution on customers