Claims adjuster with German language

Role Overview:

The Claims Expert is responsible for managing the whole lifecycle of a claim – from the moment an accident
happens until final resolution. The role incorporates investigating the circumstances around an accident,
making decisions about coverage, while simultaneously liaising with different stakeholder. The position
provides opportunities for applying your analytical thinking, problem solving, and communication skills.
Previous insurance experience is not required. Extensive internal trainings ensure we internally build and
develop a next generation of insurance experts.

 Serving as first point of contact for claims registration.

 Handling and settling insurance claims as per internal company procedures.
 Investigating the details around the claim by identifying and requesting relevant information from
various parties.
 Making final decisions about coverage and indemnity.
 Communicating with customers and other parties (i.e. brokers, claimants, third parties), ensuring
timely information is provided to all of them.
 Gathering and storing claims data according to internal compliance regulations.
 Taking pro-active steps to effectively meet customer expectations by demonstrating high quality,
professionalism, and accuracy.
 Fostering a culture of cooperation between team members to ensure high professional standards
and positive atmosphere.

Required Knowledge:

 Excellent knowledge of German language – C1.

 Strong communication skills, both verbal and written.
 Ability to work independently, organize and prioritize own tasks effectively.
 Team-work capabilities – knowledge sharing, providing/seeking guidance and advice when
needed.
 General computer literacy – MS Office.
 Work experience in customer service is preferred but not essential.
 Fresh graduates are encouraged to apply.