Nama : Dicky Syahfitra

Nim : 192103028

Jurusan : D-III Kesekretariatan

1.Penerimaan Telepon

C: Good afternoon. May I speak to Mr. White, please? (Selamat siang. Bolehkah saya berbicara
kepada Tuan White, tolong?)

D: Good afternoon. Yes, this is Mr. White speaking. (Selamat siang. Iya, ini saya Tuan White)

C: Good afternoon, Mr. White. My name is Cynthia. I am from your insurance company and I
am here to inform you that your insurance bills have to be paid before the end of this
month. (Selamat siang, Tuan White. Nama saya Cynthia. Saya dari perusahaan asuransi Anda
dan saya ingin menginformasikan Anda bahwa tagihan asuransi Anda harus dibayar sebelum
akhir bulan ini.)

D: Of course. Thank you for your information. However, could I file for a late payment? I will
get my salary on the beginning of next month. (Tentu saja. Terima kasih atas informasi Anda.
Akan tetapi, bisakah saya melaporkan pembayaran terlambat? Saya baru akan gajian di awal
bulan depan)

C: In that case, you will have to come down to our office and file the necessary documents.
Would like me to make you an appointment? (Kalau begitu, Anda harus datang ke kantor kami
dan mengisi dokumen yang diperlukan. Apakah Anda ingin saya buatkan janji pertemuan?)

D: Of course. Could I go down there tomorrow around 1 PM? (Tentu saja. Bisakah saya ke sana
besok sekitar pukul 1 siang?)

C: Of course. I have made you your appointment. Thank you for your time, Mr. White. (Tentu
saja. Saya telah membuatkan Anda janji pertemuannya. Terima kasih atas waktu Anda, Tuan
White.)

D: Thank you for contacting me. (Terima kasih telah menghubungi saya)

2.Penanganan Tamu

Guest : Good Morning !

Secretary : Good Morning, Mother! Can I help you?

Guest : I would like to meet Mr. Andre the Company Manager. Is he there?

Secretary : I'm sorry, with whom?

Guest : I am Mrs. Najwa Manager of PT. Adi Buana.

Secretary : Has Mrs. Najwa made an appointment with Mr. Andre before?

Guest : Yes, ma'am! Three days ago I made an appointment with Mr. Andre by telephone.

Secretary : Alright, I'll tell Mr. Andre first. Would you please wait a moment?

Guest : Alright, thank you ma'am!

Secretary : (Secretary returns) I'm so sorry, Mom! Mr. Andre is having a meeting in the hall and

he cannot be disturbed. His message, mother was told to come back here tomorrow?

Guest : All right, ma'am! Thanks for the information, I'll come here again tomorrow then.

Secretary : You're welcome ma'am, I also thank you for your understanding.

Guest : Ok ma'am!

Secretary : Sorry, before you leave the place, please fill out the guest form first! (By providing

guest form)

Guest : (Fill out the guest form then give it to the secretary)

Secretary : Thank you, Mother! If tomorrow you finish meeting with Mr. Andre, please come

back here again to sign the reception note form.

Guest : Well tomorrow if I have met Mr. Andre I will come back here to autograph. OK, I'll say

goodbye, thanks for the help!

Secretary : You're welcome, Mother!

Guest : Good Morning…!

Secretary : Good morning ma'am, welcome back tomorrow! (while shaking hands)

Guest : Yes ma'am…! (Guest out of office).

3. Agenda Pimpinan

 Name                    :   Ir. Dony Wirawan MSc

Destination            :   Malaysia, Kuala Lumpur

Date                       :  14th-16th December 2016

Day/Date Time Activities Destination Information

Carried  by privat
07.00 am Go to Airport Leader’s house
driver

08.00 am Check in Kualanamu  Airport

Using  MH 861
09.30 am Take off Kualanamu Airport
Airplane
Monday
Picked Up by
14th  December 11.30 am. Arrive in KLIA  KLIA Driver’s  Genting
2016 Oil Company

Attend to
01.00-
the  Lunch Ming Ang Restaurant With Mr. Lawrence
02.30 pm.
Invitation

Break in Federal Federal Hotel Kuala

04.00pm. Picked by Driver
Hotel KL Lumpur

Tuesday Attend to the Picked Up by

08.00 am. meeting and Genting Oil Company Driver’s Genting Oil
15th December Signing  the MOU Company
2016
07.30 pm. Attend to dinner Federal Hotel Kuala
 with Mr. Tony Tan Lumpur

Check out from Federal Hotel Kuala

12.30 pm.
hotel Lumpur

01.00 pm. Buy souvenir Royal Selangor

14.00 pm. Go to Airport KLIA

Wednesday
Take off from B
Using  MH 864
16th December 03.00 pm KLIA to Kualanamu  KLIA
Airplane
2016 Airport

Carried  by privat
06.00 pm Go home
driver

4. Petty Cash

PT Sukses Always is a company that allocates petty cash in February 2021 with the following

details.

February 1, 2021: Cash delivery of IDR 2,000,000 for petty cash.

February 3, 2021: Purchase of snacks for meetings with clients worth IDR 100,000

15 February 2021: Purchase of office stationery worth IDR 100,000

February 19, 2021: Visit to a colleague's office outside the city for IDR 300,000

February 26, 2021: Accountability for petty cash disbursements and replenishment.

Based on this case, let's make an example of recording petty cash using the two methods

described in the previous section.

5.Handling Meeting

PT Harapan Jaya Working Meeting Scenario:

Eko Prabowo as MC in the meeting immediately opened the meeting, by:

Eko : Good Afternoon Sir/Madam All Meeting Participants. Previously Assalamu'alaikum

Warahmatullahi wabarakatuhu.

All Meeting Participants: "Answering greetings", (Good Afternoon, Wa'alaikumsalam

warahmatullahi wabarakatuhu)

Eko : Thank you. Before the meeting this afternoon begins, allow me to lead the way to open the
meeting by reading Basmallah together.

All Meeting Participants : Bismillahirrahmanirrahiim.

Eko : Thank you. Hopefully the meeting this afternoon goes smoothly, safely, safely, and the
results are blessed. The next meeting will be chaired by Mr. Rifki Kuntoro Aldi as the Head of
the Company. I please.

Rifki : Assalamu'alaikum warahmatullahi wabarakatuhu. Good evening and greetings.

All Meeting Participants: "Answering greetings", (Good Afternoon, Wa'alaikumsalam

warahmatullahi wabarakatuhu)

Rifki : Thanks to Mr. Eko, who opened the meeting this afternoon.
Also read :Work Meeting Scenarios You Must Do
Please allow me to discuss some important things regarding the non-achievement of business
results from production in our Company.
I apologize in advance for having such a sudden meeting. I hope that the decisions that will be
taken later will be able to motivate us all and end up achieving the company's goals.

After I observed, the last few days (in recent days) our company was not able to produce
products according to the target. Turns out there are some things that should be changed. What
do you all think?

Dewi : “By raising my hand and saying”, Sorry, I have an opinion. Dear Sir, I apologize in
advance because there are several things that I have to say regarding the production of this
company. The production process in our company can be said to be very good, but there are
some things that are very sad and make our company's production fail out there (consumers).
The cause of the failure was caused by one of the staff in this company who he never came to
work. So that the achievement of production results is not optimal. I have asked Mrs. Jihan for
help to make a summons to our staff, but until now there has been no response from our staff
(Jokowiyono).

Jihan : Dear Leaders, and ladies and gentlemen. Thank you for the time given to me. A few days
ago, I wrote a warning letter to Br. Jokowiyono, and until finally Mother asked me to make a
summons. Last week, I sent the second summons letter to the brother. But so far there has been
no response at all.
Rifki : Okay, thank you for the complaints that have been submitted. Because everything has
been done with procedures, and without taking the rights of Mr. Jokowiyono as an employee in
this company. So I as the head of the Company decided to Mr. Jokowiyono to be rested and not
allowed to work again.
Furthermore, I ask Mrs. Jihan to make a decision letter to the brother, as well as create job
vacancies for the production staff.

Jihan : Fine, ma'am. I'll do it right away.

Dewi : Yes Ma'am, I hope that the new employees who register with our company will have a
big contribution and have a strong work determination.

Rifki : Amen. Thank you. Since the decision from this meeting has been taken, the agenda for
this afternoon's meeting will be returned to Mr. Eko as MC at this meeting. That's all from me
"Wassalamu'alaikum Warahmatullahi wabarakatuhu, Good Afternoon".
All Meeting Participants: "Answering greetings", (Good Afternoon, Wa'alaikumsalam
warahmatullahi wabarakatuhu)

Eko : Thank you especially to Mr. Rifki as the head of the company and to all of the Meeting
Participants who have participated in the work meeting this afternoon. Since the decision at the
meeting this afternoon has been taken and the meeting has gone smoothly, safely, safely and the
result is a blessing, then I as the emcee will close the meeting this afternoon. Let's all read the
hamdalah reading "Alhamdulillahirrobbil'alamiin" to close our meeting this afternoon, that's it
from me, if there are many shortcomings as the host, I apologize. And the end of the word
"Wassalamu'alaikum warahmatullahi wabarokatuhu, good afternoon"

All Meeting Participants: "Answering greetings", (Good Afternoon, Wa'alaikumsalam

warahmatullahi wabarakatuhu

6. Arsip

Manager : saya ingin mengevaluasi penjualan produk ini dari tahun 2016 hingga 2020 Bisakah
kamu mencari arsip penjualan tentang produk ini di tahun dari tahun 2016 hingga 2020?
Sekretaris : baik akan segera saya cari arsip nya pak
Manager : saya harap arsip tersebut ada pada saya saat pukul 3 sore
Sekretaris : baik pak
Manager : oke terima kasih

Manager : I want to evaluate the sales of this product from 2016 to 2020 Can you find the sales
archive of this product for the years from 2016 to 2020?
Secretary: ok, I'll look for the file, sir
Manager : I hope the file is with me at 3 pm
Secretary : ok sir
Manager: okay thank you
7. Korespondensi
Korespondensi diambil dari Bahasa Inggris yang correspondence berarti dengan yang
lain, dan respondere berarti menjawab. Kata korespondensi memiliki arti tersendiri menurut
Kamus Besar Bahasa Indonesia (KBBI) adalah perihal surat menyurat yang memiliki
hubungan. Korespondensi yang dilakukan sering disebut dengan kegiatan surat menyurat.
Pihak yang terkait dalam proses surat menyurat disebut dengan koresponden.
Jenis-jenis surat korespondensi
Sama dengan jenis dari persuratan yang ada pada perusahaan, korespondensi memiliki
dua jenis yaitu korespondensi eksternal dan korespondensi internal.
1. Korespondensi eksternal
Korespondensi eksternal adalah hubungan surat menyurat yang berhubungan dengan
pihak luar dari perusahaan.
2. Korespondensi internal
Sedangkan korespondensi internal adalah hubungan surat menyurat yang dilakukan oleh
pegawai-pegawai yang ada di dalam kantor atau ruang lingkup internal dari perusahaan
tersebut.
Fungsi surat korespondensi
Surat korespondensi memiliki fungsi masing-masing dalam pembuatannya, fungsi
utamanya yaitu memiliki hubungan yang erat dengan pihak internal atau pihak eksternal dari
perusahaan tersebut. Dengan adanya surat tersebut akan menjadikan hubungan kerjasama
antara perusahaan satu dengan yang lainnya menjadi lebih jelas dan terarah.
Unsur-unsur pembuatan surat korespondensi
1. Pengirim surat
Surat harus mengetahui siapa pengirimnya untuk memudahkan dalam mengidentifikasi
asal surat tersebut.
2. Penerima surat
Unsur kedua ini juga menjadi unsur pokok karena tidak mungkin surat dibuat tanpa
mengetahui untuk siapa surat tersebut dibuat.
3. Isi pesan
Unsur ini juga menjadi unsur pokok karena pesan tidak dapat disampaikan bila tidak
memiliki isi pesan didalamnya. Penerima pesan juga tidak dapat mengetahui maksud dan
tujuan dari pengiriman pesan tersebut.
4. Saluran
Head of BNI Branch Unit: Good morning
Secretary: Good morning sir
Head of BNI Branch Unit: Secretary, please make an invitation letter for the OJK in the
context of a cooperation contract
Secretary: Ok sir, what's the date of the event, sir?
Head of BNI Branch Unit: March 22, 2022
Secretary: Ok sir, Wednesday I will send it to the OJK, sir

8. Laporan Bisnis dan protokoler

leader : hello dicky, can you go to my room? Please bring this month's financial report
Dicky: ok sir
leader: OK, hurry up
dicky: excuse me sir
Leader: Please come in
Dicky: Sir, this is our financial report for this month
leader: ok thank you dicky
dicky : ur welcome sir