Operations

Management
What is Operations
Management?
Operations Management is the administration of business practices to
maximize efficiency within an organization. It involves planning, organizing,
optimizing and overseeing the organization’s business processes to establish
sustainable cost leadership. Operations Associates are responsible to ensure
that the organization successfully converts inputs such as materials, labour,
and technology into profitable products or services.

Operations Associates play a pivotal role in multiple areas

including but not limited to Business Process Re-
engineering, Service Delivery, Customer Support, Project
Management, Quality Control, Forecasting and Planning,
Logistics and Supply Chain Management.

Operations Associates contribute to critical organizational

metrics linked to customer satisfaction, service/ product
delivery turnaround time (TAT) and the bottom line of the
company, through designing and executing scalable
business processes.

Operations Associates form an integral part of every

organizational vertical, be it HR, IT, Finance, Logistics,
Marketing or Sales. Their core responsibility lies in ensuring
smooth day-to-day functioning of the business unit.
Why become an
Operations Associate?
As an Operations Associate, you get the opportunity to build sustainability for
any organization by designing optimised business processes focused on long
term profitability. It is a career where each day brings unique challenges and
new ways of putting your problem-solving skills into practice, to ensure
business continuity with zero errors or escalations

Strategic Responsibilities and Limitless Opportunities: The operational

excellence of an organization is directly proportional to sustainable
revenue generation and investor returns. This makes the role of
Operations Associate highly strategic and indispensable across
organizations of any scale, be it a Fortune 500 corporate or a Series A
startup. With leading industries moving towards RPA, Operations
Management is poised to produce enormous opportunities as no
automation is possible without process redesign, optimization and control-
areas which are highly dependent on human skills

Enormous Demand: Operations Associate as a discipline is not only

industry agnostic in nature, but is also an inevitable enabler of the day-to-
day functioning or existence of any function within the organization,
ranging from Finance to HR and Marketing to Sales. Hence, there is always
an enormous demand for Operations Associates and Managers in the
market, even in recessionary economic phases

Growth Potential: The average starting salary of an Operations Associate

in India is INR 3.5 LPA. Moreover, the top 10% earn more than INR 8 LPA.
Moreover, understanding of the Operations discipline also equips one with
the ability to successfully run his/ her own business venture.
What does an
Operations
Associate Do?
Operations Associate plays a major role in streamlining critical business
processes across the organization, with an objective to balance costs with
revenue and maximise the net operating profit.

RESPONSIBILITIES
Ideate, design, re-engineer and optimize business processes to establish long term
cost leadership by improving customer satisfaction and driving profitability for the
business.

Conduct rigorous data analysis to understand process gaps/ bottlenecks and solve
them with the help of intelligent automation.

Drive and track KPIs related to delivery efficiency, budget adherence, stakeholder
escalations and project risk management, on a daily basis using performance
dashboards.

Ensure smooth functioning and continuity of both critical as well as trivial business
tasks, through building a strong interlinkage between people, processes and
technology.

Perform RCAs (Root Cause Analyses) to discover the core reasons behind stakeholder
escalations or process failures, and thereby identify permanent solutions to ensure
that similar issues do not arise in the future.

Design frameworks to effectively handle stakeholder grievances and resolve them at a

minimal TAT.

Deploy best practices pertaining to Six Sigma and Total Quality Management (TQM) to
elevate business performance through the reduction of defects/ errors/ anomalies to
an absolute minimum.
What does an
Operations
Associate Do?
SKILLS

Project Customer Data-Driven Strong Quantitative

Management Centricity Decision Making Acumen

Distinctive Process Budgeting Crisis Management

Problem Solving Orientation

Cost Leadership Business Process Strategic Intelligent Automation

Re-engineering Planning

Risk Analysis Business Excellent Attention to Detail

and Assessment Forecasting Written & Verbal
communication
Career as an
Operations
Associate
Operations Associate Senior Operations- Assistant Manager-
Exp: 0 - 3 Years
Associate
Operations
Salary: 2.5 - 6 LPA
Exp: 3 - 4 Years
Ex:4-6 Years

Salary: 7 - 10 LPA
Salary: 10 - 12 LPA

Operations Senior Manager- Associate Director-

Manager Operations
Operations
Exp: 6 - 8 Years
Exp: 8 - 10 Years
Exp: 6 - 8 Years

Salary: 12 - 15 LPA
Salary: 15 - 20 LPA
Salary: 10 - 15 LPA

Director- Assistant Vice Vice President - Senior Vice President

Operations President - Operations Operations - Operations/ COO
Ex:12-15 Years
Ex:15-20 Years
Ex: 20-25 Years
Ex: 25+ Years

Salary: 30-45 LPA

Salary: 45-60 LPA Salary: 60-80 LPA

Salary: 80- 100 LPA

Interested?

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