LISTENING AND ORATORY 2 -

INFORMATION GATHERING
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Listening and Oratory 2 - Information gathering  
 

Learning objectives
1. How to ask the right questions when you need information 
2. How to help people to open up with you on difficult subjects 
3. How to take clients through different stages of a conversation 
4. Understanding  how  your  choice  of  words  and  subjects  have  a  great  impact  on  the 
other person 
5. How active listening creates trust 
6. How to speak and interact to build rapport  
 
Concept 1: How to conduct a client interview
https://youtu.be/PGx5_K2qkWw (5 minutes 56 seconds) 
 
1. What are the 5 stages of a client interview? 
 
2. What should you do at the beginning of a client interview? 
 
3. What should you do at the end of a client interview? 
 
4. Where  do  you  think  a  client  interview  can  go  wrong?  What  are  your  fears?  What  do 
you think can be done to avoid the same?  
 
Concept 2: Why do clients decide to go with a lawyer and
not another?
https://youtu.be/Rc4HBp8rE1M (4 minutes 6 seconds) 
 
1. Why did the client lie to the police?  
 
2. Why does the client need a lawyer? 
 
3. What  made  the  client  choose  Reggie  Love  as  his  lawyer?  Why  did  he  not  go  for  a 
male lawyer, although it seems he had no faith in a woman lawyer to start with? 
 
4. What  kind  of  matters  does  Reggie  Love  handle?  Is  she  a criminal lawyer? Why is she 
taking up a criminal case? 
 
Concept 3: How to ask better questions
https://youtu.be/J8xfuCcXZu8 (13 minutes 30 seconds) 
 
1. What are your 3 biggest takeaways from this talk? 
 

 
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Any unauthorized use, circulation or reproduction   P - 2 
shall attract suitable action under applicable law. 

 
 
Listening and Oratory 2 - Information gathering  
 

2. Think  of  a  client  counselling/  interaction  you did in the past. Tell me 5 questions you 

should have asked but did not ask. 
 
Concept 4: How to build rapport with clients
https://youtu.be/xR9y9rQLau4 (12 minutes) 
 
1. Why is rapport important while working with clients? 
 
2. Who  has  been  your  most  difficult  client  ever?  If  you  never  had  a  client,  talk  about a 
teacher. 
 
3. Share  a  plan  with  us  about  how  you  will  build  rapport  with  a  particularly  difficult 
person? 

 
© Addictive Learning Technology Pvt. Ltd.  
Any unauthorized use, circulation or reproduction   P - 3 
shall attract suitable action under applicable law.