ACTIVITY: ETIQUETTE AND BUSINESS PROTOCOL

1. What is the importance to practice Etiquette and Protocol into the business world?
Etiquette and protocol are fundamental in social and business relations. From a greeting, speech
and expression until the end of the conversation. It is not only selling a product but also personal
image.
2. What is the most important thing you should have in mind
when you introduce someone?
The most important thing is to greet before sitting down regarding the time is good morning or good afternoon , and
present himself but is known to anyone.

3. What information should be provided when introducing someone?

is presents himself in given case not meet someone , the name and data concerning himself is said, for example : engineer
vasquez or licensed gomez

4. Why is it important to use performance-related compliments in a business

conversation?
we must give confidence to the customer , give see the future by showing innovative techniques to offer the best product
or service.

5. According to Cynthia, where should the beverages be placed?

6. Should a glass of white wine be held by the stem?
7. Why is complaining and criticizing considered bad manners?
8. Describe how to politely interrupt someone in a conversation.
9. What is the right way to hand out your business card?
10. Why is it important to find things in common with the people you meet in a social
situation?