ACTIVITY: ETIQUETTE AND BUSINESS PROTOCOL 1.

1. What is the importance to practice Etiquette and Protocol into the business world?

It is very important because you as a businessman for example are going to able to
interact with another business people who always use etiquette and protocol in any
conversation, so you must have to learn how to communicate with that people by a
formal way.

2. What is the most important thing you should have in mind when you introduce
someone?

The most important thing is being respectful, friendly and having a good accent of
voice when you are going to talk to other.

3. What information should be provided when introducing someone?

The name, what do the ones do, the company that they work for, and studies.

4. Why is it important to use performance-related compliments in a business

conversation?

Because it’s better to have a understanding conversation using the correct words and
expressions depending the kind of people.

5. According to Cynthia, where should the beverages be placed?

6. Should a glass of white wine be held by the stem?

No, because

7. Why is complaining and criticizing considered bad manners?

Because of the kind of words that are mencioned talking of that way.

8. Describe how to politely interrupt someone in a conversation.

Excuse me Sr, May you…../Could you…../May I ….

9. What is the right way to hand out your business card?

You’d better give it through a formal way, explaining your phone number, or what you
do.
10. Why is it important to find things in common with the people you meet in a social
situation?

It is very respectful or friendly to talk someone you just know about things that you
both can talk about, because if you talk to other of things that that person doesn’t
know, he or she won’t say anything, and this is very unpleasant.