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Maria

Task Click Path Observations Quotes Task Completion


Write the task number and Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
directions here. Record what path the participant with any errors, issues, or areas of confusion.
took to complete the task. 1 - easy to complete
2 - completed but with difficulty
3 - not completed
Prompt 1: Choose the scan
Home > Scan 1
mode from the home page. N/A "Wow! That's so intuitive!"
Prompt 2: Scan the barcode
(point the camera to the barcode
and use the reader to explain
to scan it) > Yes > TTSR (Text To 1
the bicycle "I never used this feature before! (Text To Speach
Speach Reader)
features and price. Participant goes through the goal Reader)
Prompt 3: Add to cart the Add to cart > Yes > Continue "Okay, perfect, he ask me if I want continue shopping
1
item and continue shopping. shopping N/A before the checkout"
Prompt 4: Go to the cart and
proceed to checkout using Home > Cart > Checkout > No >
1
the voice assistant to tell the Total > $$$$ (TTSR) "It's the second time he ask me if I'm sure to want a
total to the customer. Participant goes through the goal checkout, a little bit tedious"

Additional Notes: Add any notes about what the participant shares after the tasks are complete.
Anna

Task Click Path Observations Quotes Task Completion


Write the task number and Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
directions here. took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed
Prompt 1: Choose the scan
Home > Scan 1
mode from the home page. Participant goes through the goal "Perfect, first step done!"
(point the camera to the barcode
Prompt 2: Scan the barcode
to scan it) > No > Home > Scan >
and use the reader to explain
(point the camera to the barcode 2
the bicycle
to scan it) > Yes > TTSR (Text To
features and price.
Speach Reader) > $$$$ Maybe he made a mistake to press "NO" button, but maybe
"Ok,it's
it'snot
a little
so visible.
bit small this scan reader"
Prompt 3: Add to cart the Add to cart > Yes > Continue
1
item and continue shopping. shopping N/A "Yes, another challenge complete!"
Prompt 4: Go to the cart and
proceed to checkout using Home > Cart > Checkout > No >
1
the voice assistant to tell the Total > $$$$ (TTSR) "This feature that read the price is very good for
total to the customer. Participant goes through the goal some people"

Additional Notes: Add any notes about what the participant shares after the tasks are complete.
Jim

Task Click Path Observations Quotes Task Completion


Write the task number and Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
directions here. took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed
Prompt 1: Choose the scan
1
mode from the home page. Home > Scan Participant goes through the goal N/A (He did the prompt without words)
Prompt 2: Scan the barcode
and use the reader to explain (point the camera to the barcode
1
the bicycle to scan it) > Yes > TTSR (Text To
features and price. Speach Reader) N/A "WOW! that's fantastic!"
Prompt 3: Add to cart the Return > Scan > Yes > Add to cart >
2
item and continue shopping. Yes > Continue shopping It might be not sure about the prompt "WTF! Why I'm in the previous page?!"
Prompt 4: Go to the cart and Home > Cart > Checkout > No >
proceed to checkout using Total > $$$$ (TTSR)
1
the voice assistant to tell the
total to the customer. Participant goes through the goal "Ok, perfect, I finish"

Additional Notes: Add any notes about what the participant shares after the tasks are complete.
Jorge

Task Click Path Observations Quotes Task Completion


Write the task number and Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
directions here. took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed
Prompt 1: Choose the scan
1
mode from the home page. Home > Scan N/A N/A (He did the prompt without words)
Prompt 2: Scan the barcode
and use the reader to explain (point the camera to the barcode
1
the bicycle to scan it) > Yes > TTSR (Text To
features and price. Speach Reader) > $$$$ To much time to find the reader. "What a great feature!"
Prompt 3: Add to cart the Add to cart > Yes > Continue "Okay, perfect, he ask me if I want continue shopping
1
item and continue shopping. shopping N/A before the checkout"
Prompt 4: Go to the cart and Home > Scan > Return > Cart >
proceed to checkout using Checkout > No > Total > $$$$
2
the voice assistant to tell the (TTSR)
total to the customer. A little error that cause a big stress! "finally I sell this bicycle"

Additional Notes: Add any notes about what the participant shares after the tasks are complete.
Seth

Task Click Path Observations Quotes Task Completion


Write the task number and Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
directions here. took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed
Prompt 1: Choose the scan Okay, the participant was confused about the first
2
mode from the home page. Home > Cart > Return > Scan step. "OMG what a error, sorry!"
Prompt 2: Scan the barcode
and use the reader to explain (point the camera to the barcode
1
the bicycle to scan it) > Yes > TTSR (Text To
features and price. Speach Reader) N/A N/A
Prompt 3: Add to cart the Add to cart > Yes > Continue
1
item and continue shopping. shopping Very sure in the completion of this prompt N/A
Prompt 4: Go to the cart and Home > Cart > Checkout > No >
proceed to checkout using Total > $$$$ (TTSR)
1
the voice assistant to tell the
total to the customer. N/A "Woah! this app tell me the price of the bicycle! Cool!"

Additional Notes: Add any notes about what the participant shares after the tasks are complete.

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