Ilona

Task Click Path

Write the task number and Record what path the participant
directions here. took to complete the task.

or difficult it was to find the page - clicks on the button that says
feature?
you want to order and add "explore the menu"
Starts to click on multiple items -
them
Promptto 3:
theConfirm
cart. the order confirms
clicks on call supporttothen
the adding the get
order.
back
and complete it. to the ETA page
Observations Quotes
Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative).
with any errors, issues, or areas of confusion.

hesitant between clicking on the button or on the text "Should I click this one?" "Oh, easy. Makes sense that
that onlyofsays
amount food"menu".
in the menu. The participant is a bit if the button is there it will take you to the menu".
distracted by the
that appears on theimages of The
screen. every feature. felt ashamed
particiapnt "There are so
"Oh, I feel so much visuals.
frustrated. It is "I
Sorry." annoying forsays
though it me".
by clicking so fast and unwillingly on the button. okay, and I did not read it carefully".
Task Completion
Choose if the task was:

1 - easy to complete
2 - completed but with difficulty
3 - not completed
1
1
2
Mike

Task Click Path

Write the task number and Record what path the participant
directions here. took to complete the task.

or difficult it was to find the says "menu" and than click on the
feature?
you want to order and add button
Starts tothat says
click on"explore the and
every item menu"
them
Promptto 3:
theConfirm
cart. the order add to calls
- than the cart.
support - get back -
and complete it. closes the app.
Observations Quotes
Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative).
with any errors, issues, or areas of confusion.

the button that opens the menu in the app. The "Really? Why is it so difficult to reach? Snap! If it
participant becomes restless and irritated. says menu it should open already!"
Participant is content that completed the task easy. "That was faster than expected!"
Participant is annoyed again and ends the task. "I don't get how you can order from this app".
Task Completion
Choose if the task was:

1 - easy to complete
2 - completed but with difficulty
3 - not completed
2
1
3
Bernard

Task Click Path

Write the task number and Record what path the participant
directions here. took to complete the task.

or difficult it was to find the Open the app - clicks on the button
feature?
you want to order and add that says "explore
confirms thetomenu"
the adding the order.
them
Promptto 3:
theConfirm
cart. the order Then double clicks on some
"order" - when the ETA appears-items.
and complete it. waits
Observations Quotes
Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative).
with any errors, issues, or areas of confusion.

Participant
Participant is
gethappy because itbecause
a bit annoyed found the button
while easy.fast "How
clicking "Oh, I fast!"
didn;'t know why I hurrried. Let me try again.
on
Participant is content he completed the ordering process "It went seems
the items, not all were added to the cart. Finally, ok".faster than I initially belived it
better and
fast and easy. will."
Task Completion
Choose if the task was:

1 - easy to complete
2 - completed but with difficulty
3 - not completed
1
2
1
Ann-Mary

Task Click Path

Write the task number and Record what path the participant
directions here. took to complete the task.

or difficult it was to find the clicks on the button "explore the

feature?
you want to order and add menu"
Starts to click on every item and
them
Promptto 3:
theConfirm
cart. the order add to the
Checks thecart.
order and clicks on the
and complete it. "confirm order" button.
Observations Quotes
Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative).
with any errors, issues, or areas of confusion.

Participant got a bit confused between the text and the "I am not sure which one is the right one. I will go
button. with the text". "Oh, it was the button".
Participant is content
The participant seemsthat completed
pleasant thetask
that the taskwas
easy. "That was faster than expected!"
completed. "Finally, everything seems to be ok".
Task Completion
Choose if the task was:

1 - easy to complete
2 - completed but with difficulty
3 - not completed
2
1
1
Stella

Task Click Path

Write the task number and Record what path the participant
directions here. took to complete the task.

or difficult it was to find the image and waits a bit - then clicks
feature?
you want to order and add on the to
Starts button
click on every item and
them
Promptto 3:
theConfirm
cart. the order add
on the call cart.
to the support button on the
and complete it. page.
Observations
Note down behaviors, opinions, and attitudes along
with any errors, issues, or areas of confusion.
them it is not convenient that the button is so below on
the page.
Participant is content that completed the task easy.
Participant gets anxious due to the lack of attention.
Quotes
Note any significant quotes (positive and negative).
"Why would you place the button there? I would
replace the image with the button".
"Nice
"Sorry,and smooth".
when I see button it makes me want to click
them and I get a bit agitated".
Task Completion
Choose if the task was:

1 - easy to complete
2 - completed but with difficulty
3 - not completed
2
1
2