Jandia

Task Click Path Observations Quotes Task Completion

Write the task number and directions here. Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed
Prompt 1: Prompt 1: Scan the QR Code to open the web app
homepage
Open QR Scanner > Point it to QR - No issues or error, " i think it simple and quite easy"
1
Code - he find it fast and easy "we dont need to input the table number right?"
○ Prompt 1 Follow-Up: Does it hard to scan the QR code via QR
scanner? Do you feel comfortable with it?
Prompt 2: Browse the food in the web app homepage using the
see all button, search bar, filter or the sorting features and order - feeling confused what to choose.
Scrolling > click see all at popular "it looks clean and tidy"
one menu - he scrolled the horizontal card at the popular item
item section > browse popular "there is lot of white spaces i kinda like it"
twice before clicking see all button.
item menu > going back > click see "can i add the food straight from the home? or
○ Prompt 2 Follow-Up: Is the filter and sorting features really - he use the filter menu to see what kind of food that 2
all at today offers > click filter > everytime i add my item i need to see the detail
useful? he really want.
click sort > see food detail > add to first?"
How you like to search the food? Via the search bar or using the - he's nodding his head after using the filter and sort
cart "what is this 4 squared means to do?
filter and sorting features? and why? features

back to home > choose food from
the popular item > add to cart >
Prompt 3: Order multiple food from the menu & order it going back to home > choose food
from popular item > add to cart >
click cart icon > click order now
- he is doing it fast
- no stutter he keep doing it fast to navigate between
"hmm i think im done, wheres to order my item?"
pages
"aah i see the cart icon now, i think it would be better
- after adding all item to cart. he start to thinking 2
if the cart icon show some notification or some sign
where to checkout
that you have item in the cart"
- and he realized to click cart icon at the top corner of
the screen

Additional Notes: Overall its great experiences, ordering is never been this easy. We dont need to interact with the waiters. so we choose what we really want and really take our time before order something. I think when you already know about the
food that you really want to order. its better to add some add to cart button from the homepage so we dont need to go to food detail first.

Anna

Task Click Path Observations Quotes Task Completion

Write the task number and directions here. Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed
Prompt 1: Prompt 1: Scan the QR Code to open the web app
homepage Open QR Scanner > Point it to QR
Code > Failed to scan > Try to scan - fail at the first try "i think i need to use flash to scan this QR" 2
○ Prompt 1 Follow-Up: Does it hard to scan the QR code via QR again > Success
scanner? Do you feel comfortable with it?
Prompt 2: Browse the food in the web app homepage using the
see all button, search bar, filter or the sorting features and order
"are the search bar can be used?"
one menu - confidently use search bar
"i know what to order so i just use this search bar
Click the search bar > typing what - confused what to search
straight"
○ Prompt 2 Follow-Up: Is the filter and sorting features really she looking for > see detail > add - looks happy when she found what she want
"i got allergy from the shallot, can i customize the
useful? to cart - find out that she doesnt see the information about
order?"
How you like to search the food? Via the search bar or using the allergics
"im scared to order this food but i want it so bad"
filter and sorting features? and why?
 back to home > clicking cart icon >
click order another > use filter
Prompt 3: Order multiple food from the menu & order it button > see food detail > add to
cart > back to home > click the cart
icon > click order now
- she always look at her cart after adding item
"i really need to customized the menu, do it has some
- she try to do multiple filter
noting section when i order?"
- feels sad when cant do multiple filter 1
"whoaa you got the estimated time? that's work for
- looks happy when theres estimated time for the food
me"
to come

Additional Notes: To navigate through the pages is easy and fun. But for people with allergies like me i think you should consider the customization feature to custom the order. So people like me feel safe to order whatever they want. Or just add some
information about the allergics in the menu details page

Remco

Task Click Path Observations Quotes Task Completion

Write the task number and directions here. Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed
Prompt 1: Prompt 1: Scan the QR Code to open the web app
homepage
Open QR Scanner > Point it to QR
- seems he always use the QR scanner "it's fine for me" 1
Code
○ Prompt 1 Follow-Up: Does it hard to scan the QR code via QR
scanner? Do you feel comfortable with it?
Prompt 2: Browse the food in the web app homepage using the
see all button, search bar, filter or the sorting features and order
Scrolling > click the food detail in "i really dont know what to order, i you need to show
one menu
popular item section > back to more recomendation from the home, instead just
home > use search bar > click the - really confused what to order one card. i really need effort to scroll that big cart"
○ Prompt 2 Follow-Up: Is the filter and sorting features really 2
details > back to home > click see - always fail to click the back button "ughh i think when i click this see all, the layout will be
useful?
all at the today's offer > click food more smaller so i can see many food at the screen.
How you like to search the food? Via the search bar or using the
detail > add to cart it's still big! i hate scrolling"
filter and sorting features? and why?

click cart icon > back to home >

see food detail at popular item "where is the add more of this food? i want to have
- look disapointed when he cant order the same food
Prompt 3: Order multiple food from the menu & order it menu > see details > add to cart > two orders for this food" 2
- he click the first food at the popular item section
back to home > click the cart >
click order now

Additional Notes: Im really straightforward person. I hate to scroll things over and over again. You can make the card food layout more smaller so i can see a lot of your menu at one screen. It minimize the effort for me to scroll. And maybe if you can
add more order for one menu you can make it even better.

Teana

Task Click Path Observations Quotes Task Completion

Write the task number and directions here. Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed
Prompt 1: Prompt 1: Scan the QR Code to open the web app
homepage
Open QR Scanner > Point it to QR "i always use qr code to look the information about
- she used to it 1
Code anything"
○ Prompt 1 Follow-Up: Does it hard to scan the QR code via QR
scanner? Do you feel comfortable with it?
Prompt 2: Browse the food in the web app homepage using the
see all button, search bar, filter or the sorting features and order
one menu
Click see all at popular items > use "is this food really have five star rate? i think im gonna
- looks happy when she can sort the menu
○ Prompt 2 Follow-Up: Is the filter and sorting features really sort feature > select rating sort > order it" 1
- always look for the great rated menu
useful? click see details > add to cart "this sort things really help me to order"
How you like to search the food? Via the search bar or using the
filter and sorting features? and why?

go to home > click see all at

Prompt 3: Order multiple food from the menu & order it
popular items > use sort feature >
"why this app always give the same
select rating sort > click see details - frustated when he choose another menu
recommendation? even after i already have one
> add to cart > click see all at - she keep doing the same thing in confusion 3
menu at the cart? i really want to have more
popular items > use sort feature > - she give up to find the chart icon to order the menu
suggestion that can complete my orders"
select rating sort > click see details
> add to cart

Additional Notes: When i come to restaurant i really talk a lot about the food, i always ask what your recommendation, what complete this food order, what your suggestion for today. So i think when i already choose one order i really want the system
suggest me about what's perfect with the food i already order. And its hard to find the cart icon its too small and the color is not contrast with anything else.

Jake

Task Click Path Observations Quotes Task Completion

Write the task number and directions here. Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed
Prompt 1: Prompt 1: Scan the QR Code to open the web app
homepage
"im not into tech i like it the traditional way. i never
Not compatible phone - he had old phone that doesnt have any camera 3
upgrade my phone since then"
○ Prompt 1 Follow-Up: Does it hard to scan the QR code via QR
scanner? Do you feel comfortable with it?
Prompt 2: Browse the food in the web app homepage using the
see all button, search bar, filter or the sorting features and order
one menu
Not compatible phone, so he cant
○ Prompt 2 Follow-Up: Is the filter and sorting features really Not compatible phone, so he cant go to this prompt Not compatible phone, so he cant go to this prompt 2
go to this prompt
useful?
How you like to search the food? Via the search bar or using the
filter and sorting features? and why?

Not compatible phone, so he cant

Prompt 3: Order multiple food from the menu & order it Not compatible phone, so he cant go to this prompt Not compatible phone, so he cant go to this prompt 2
go to this prompt

Additional Notes: I think you need some backup if find people that not into tech like me. There's a lot of people like me and you need to think about people like me.