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Name: Kaushal

Task Click Path Observations Quotes Task Completion


Write the task number and Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
directions here. took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed
- Participant found his event immediately
1
Prompt 1: Select event type Home page > Select event - Participant selected his event - Ohh it's very easy and fast
- Participant found location tab -
Home page > Click on location > Participant seach for his location 2
Prompt 2: Select Location Select your location - Participant selected his location - Ummm it took some time to find my location
- Participant found caterer's section - Wow so many options are available, I cant go
Home page > Select caterer from - Participant click on some caterer's profile through each and every profile lets check some and 1
Prompt 3: Select Caterer recomended caterers - Participant choose one caterer then finalized one
- Participant click on Book button
Home page > Select caterer > - Participant select his payment option - Not all payment options are available but I have 2
Prompt 4: Make payment Make payment - Participant made payment multiple options so I was able to book a caterer

Additional Notes: As per observation, Participant was happy and curious same time but he completed all the task.

Name: Soman

Task Click Path Observations Quotes Task Completion


Write the task number and Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
directions here. took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed
- Participant check all the events
1
Prompt 1: Select event type Home page > Select event - Participant select his event - Not bad, very easy
- Participant found location tab -
Participant seach for his location
1
Home page > Click on location > - Participant typed initials of his location
Prompt 2: Select Location Select your location - Participant select his location - I found my location quickly
- Participant found caterer's section
Home page > Select caterer from - Participant click on one caterer profile 1
Prompt 3: Select Caterer recomended caterers - Participant like this caterer - Such an easy procedure to find caterer. I like it
- Participant click on Book button
- Participant tried one payment method
- Participant was not be able to do payment 2
Home page > Select caterer > - After several attempt he selected another method - I think every possible payment option should be
Prompt 4: Make payment Make payment and did payment available

Additional Notes: As per observation, Participant was not happy with the payment method rest all he did quickly

Name: Sandra

Task Click Path Observations Quotes Task Completion


Write the task number and Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
directions here. took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed
- Participant checked all the events - - WHAT! my event is not there and there isn't any
3
Prompt 1: Select event type Home page > Select event Participant can not find his event listed option to put my event. This app is not usefull for me
Home page > Click on location >
3
Prompt 2: Select Location Select your location -NA - NA
Home page > Select caterer from
3
Prompt 3: Select Caterer recomended caterers - NA - NA
Home page > Select caterer >
3
Prompt 4: Make payment Make payment - NA - NA

Additional Notes: As per observation, Participant was happy and curious same time but he completed all the task.

Name: Max

Task Click Path Observations Quotes Task Completion


Write the task number and Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
directions here. took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed

- Participant check all the events 1


Prompt 1: Select event type Home page > Select event - Participant select his event - Nice!
- Participant found location tab -
Home page > Click on location > Participant seach for his location - I found my location quickly but I think major cities 1
Prompt 2: Select Location Select your location - Participant select his location should come on top

- Participant found caterer's section


Home page > Select caterer from - Participant click on one caterer profile 1
Prompt 3: Select Caterer recomended caterers - Participant like this caterer - This caterer looks nice, Let's go with it

Home page > Select caterer > - Participant click on Book button 1
Prompt 4: Make payment Make payment - Participant entered card details and made payment - Finally I booked caterer for my event

Additional Notes: As per observation, Participant was happy with the product.

Name: Jordan

Task Click Path Observations Quotes Task Completion


Write the task number and Record what path the participant Note down behaviors, opinions, and attitudes along Note any significant quotes (positive and negative). Choose if the task was:
directions here. took to complete the task. with any errors, issues, or areas of confusion.
1 - easy to complete
2 - completed but with difficulty
3 - not completed

- Participant check all the events 1


Prompt 1: Select event type Home page > Select event - Participant select his event - Not bad
- Participant found location tab -
Home page > Click on location > Participant seach for his location 1
Prompt 2: Select Location Select your location - Participant typed initials of his location - I found my location quickly
- Participant select his location
- Participant found caterer's section
- Participant checked many caterer profiles 3
Home page > Select caterer from - Participant was looking for specific menu - Nooooo. I cant find menu what I wanted. There
Prompt 3: Select Caterer recomended caterers - Participant didn't find what menu he wants should be a filter option for selecting cuisines
Home page > Select caterer > 3
Prompt 4: Make payment Make payment - NA - NA

Additional Notes: As per observation, Participant was not happy with the cuisines options or what cuisines caterers are providing.

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