_______1.

What refers to the standards and conduct

of behavior of an individual or professional group?
A. Ethics B. Comportment C. Practices D. Principles
_______2. What refers to the transmission of ideas
from the sender to the receiver through channels?
A. Communication B. Dialogue C. Monologue D.
Speech
_______3. How many percent does human
communication consist in body language and
words?
A. 93% body language while only 7% of
communication consists of words themselves.
B. 95% body language while only 5% of
communication consists of words themselves
C. 90% body language while only 10% of
communication
D. 80% body language while only 20% of
communication consists of words themselves
_______4. Do not make false claims for treatments,
but explain the benefits_______. What word that fits
in the blank?
A. Fairly B. Practically C. Realistically D. Reasonably
_______5. What act promotes the development of
traditional and alternative health care in the
Philippines?
A. Republic Act 8421 B. Republic Act 8422 C.
Republic Act 8423 D. Republic Act 8424
_______6. Which of the following is used to put the
essential information of the clients before the
massage service takes place? A. Intake form B.
Medical certificate C. Service card D. Waiver form
_______7. What instrument, is often attached to an
inflatable air-bladder cuff and used with a
stethoscope, for measuring blood pressure in an
artery? A. Sphygmomanometer B. Stethoscope C.
Thermometer D. Timer
_______8. What is the important factor to consider
in planning the hilot wellness program of client? A.
For relaxation B. To relieve stress C. Good
circulation of blood flow D. Good immune system
_______9. What is a very common precautionary
measure we oftentimes read in labels of any
supplies used in cleaning or disinfecting? A. Risk B.
Danger C. Hazard D. Warning
_______10. What act states that
employers/managers have a legal duty to ensure,
so far as is reasonably practicable, the health,
safety and welfare of all persons at work. A. Health
and Safety at Work Act 1964 B. Health and Safety
at Work Act 1974 C. Health and Safety at Work Act
1984 D. Health and Safety at Work Act 1994
_______11. What is a method of scanning uses
banana leaf strip coated in virgin coconut oil and
heated through a candle flame? A. Banana Leaf B.
Bentosa C. Dagdagay D. Stones
_______12. What is meant by TAWAS in methods of
scanning? A. Traditional Agro/Asian Wellness
Analytical System B. Traditional Alteration/Asia
Wellness Analytic System C. Traditional
Alternative/Asian Wellness Analytic System D.
Traditional Association/Asian Wellness Analytical
System
_______13. What refers to the process of grasping
the clients’ skin? A. Piga B. Pisil C. Pindot D. Hagod
_______14. What word that means any place where
people are employed or are self-employed; it
includes the outdoor areas such as paths? A.
School B. Pharmacy C. Clinic D. Workplace
_______15. What liquid can help eliminate toxins
from the body? A. Juice B. Tea C. Water D. Wine
_______16. In preparation of a room to be used in
services, which is more appropriate? A. Warm,
well-ventilated area C. Low and diffused lighting B.
A quiet area, away from distracting noise D.
Spotlessly clean environment
_______17. How many hours should the client
cannot take a bath after a massage service? A. 2-3
Hours B. 3-4 Hours C.5-6 Hours D. 7-8 Hours
_______18. When answering the phone, Leo sees to
it that he is always ready to talk over with the
client regarding the massage service. Which of the
following should be prepared while taking client’s
messages? A. Calendar B. Information form C. Pen
and massage slip D. Tissue paper
_______19. How will you handle a sexually
aggressive client? A. Communicate to the client
professionally. B. Do the self-defense. C. Report to
the management if the clients insist. D. Stop the
massage and tell the rules and regulations of the
company.
_______20. What if you or one of your co-workers
unintentionally destroyed one of the equipment in
the workplace? How can you handle this situation?
A. Ignore the incident and wait for him to say it to
the manager. B. Report faulty equipment to the
person responsible for dealing with these issues C.
Fix the faulty equipment before reporting it. D.
Discard the faulty equipment because it’s useless
_______21. Which of the following statements,
described “haplos” as a massage stroke? A. One
finger press B. Two or more finger press C. Short
light strokes D. Long heavy strokes
_______22. Cubicles containing a couch, trolley,
chair, stools and waste bin should be large enough
for the therapist and client to move around easily.
Which of the following best describe this
statement? A. Adequate lighting B. Adequate
space for working C. Adequate ventilation D.
Cleanliness and hygiene
_______23. Why do you Conduct Client Satisfaction
Assessments? A. Identify what clients want as to
what you or your staff think they want. B. Identify
weaknesses for service improvements; C. For better
income in the massage industry D. Provide
feedback to service delivery staff, management,
and others about program effectiveness.
_______24. The backbone of any successful business
is customer service and meeting clients’ needs and
expectations. What are needed in a customer
service? A. Beauty therapy services B. Both product
use and beauty therapy services C. Products and
services D. Supplies
_______25. Tina is a masseuse in a spa salon. When
scheduling clients, she discontinues any other
conversation or activity such as eating chewing
gum, typing etc. that may be heard by the calling
party or the client. What does Tina portray in this
situation? A. Ethics B. Communication C.
Consultation D. Telephone etiquette
_______26. Managers are surrounded with a pool of
information. It is essential to control this
information flow else the information is likely to be
misinterpreted or forgotten or overlooked. As a
result, communication is less effective. Which of
the following described this statement? A.
Distraction B. Information overload C. Intention D.
Perceptual differences
_______27. Which among the following is a
therapist’s role? A. Be competent in selecting
appropriate treatments and in administering them
correctly and safely to the clients. B. Follow the
erroneous technique for all treatments, understand
the effects, and be alert to contra-indications. C.
Ignore any hazard or risk; make sure that
corrective action is taken. D. Maintain enough
standards of personal and salon hygiene.
_______28. Maria needs to examine her client.
Which of the following she would least consider in
her physical examination? A. Facial shapes B.
Height C. Posture D. Weight
_______29. The masseur uses a technique of using a
large towel or sheet to keep you covered while his
client is getting a massage. This allows him or her
to be totally nude under the sheet or towel and
still feel safe, warm, and unexposed. What did the
masseur execute on this situation? A. Bathing the
client B. Bed setting C. Draping procedures D.
Pressure points
_______30. Your client has a dry and brittle skin.
What appropriate massage products is used in the
service? A. Ethyl Alcohol B. Lotion C. Massage oil
D. Perfume
_______31. Dina has a hard time to finish the task in
her workplace. What does Dina need to make
things spontaneously in order? A. Sweep B.
Systematize C. Sanitize D. Self-discipline
_______32. A major preventative action we can take
to protect any transfer of disease is the
sterilization of all table surfaces, especially the
headrest. What must a worker in a spa salon do to
eradicate the transfer of disease? A. Know all local
ordinances and health department regulations
regarding the type of clinic you operate or work in.
B. Consistently wash hands thoroughly between
clients and prior to resuming treatment. C. Sterilize
table, headrest, equipment and other tools
between clients thoroughly. D. Wash all linens in
soap and hot water.
_______33. A massage therapist wants to identify
illnesses in the solar plexus. What particular part of
the hand can you locate solar plexus? A. Center of
the hand B. Heel of the hand C. Small finger D.
Thumb
_______34. Annie wants to locate the “lamig” on her
client’s body part being massaged. What particular
massage stroke can she usedin her massage? A.
Piga B. Pisil C. Hagod D. Haplos_______
35. Which of the following parts of the hand
should you used in spreading the oil unto client’s
body? A. Heel of the hand and thumb B. Heel of
the hand and finger bowls C. Finger bowls and
palms D. Thumbs and finger bowls._______
36. Rea consults her client by way of identifying
her client’s vital signs. After client consultation, she
instructed her client to enter the massage room
and started to do head massage. What do you
think Rea should do next? A. Massage the face B.
Massage the forehead. C. Massage the shoulder D.
Massage the temple
_______37. Veronica were able to finish the back
massage, what do you think she will do next
before pressing the gluteal? A. Banana leaf
scanning B. Lower back pressing C. Posterior leg
massage D. Turban draping_______
38. The masseur wants to determine the balance of
hot and cold. What do you think should the
masseur do? A. Panghihila/Pagsasala B. Pagkapa C.
Pagpupulso D. Pagsasalat
_______39. Eliza wants her masseuse skim over the
surface of her body’s tissues. Which do you think
the masseuse used in the massage service? A.
Effleurage B. Kneading C. Petrissage D. Wringing
_______40. How will you avoid dislocation of nerves
of the patient during application for massage? A.
Avoid endangerment sites. B. Do not use too much
pressure and prolong manipulation. C. Massage
the affected area with too much pressure. D.
Massage the reflexology points only.
_______41. Ana demonstrated a type of massage
that involves applying different amounts of
pressure to the feet, hands, and ears. Which of the
following type of massage does Ana demonstrate
in her client? A. Body Massage B. Facial Massage C.
Acupuncture D. Reflexology
_______42. In order to carryout successful client
satisfaction activities, Daniel had started the Client
Satisfaction Assessment by deciding what he
wants to look and learn in terms of massage
services. What do you think will he do next? A.
Choose which method you want to use to collect
information from clients about their satisfaction
with your services. B. Select who will be involved in
collecting information from clients and prepare
them for that role. C. Interpret the data you obtain
from clients so you can use it to improve services.
D. Share the results with staff and get them
involved in planning improvements.
_______43. A massage therapist should know how
his or her clients feel after the massage service.
Which of the following do you thinks the most
common body reactions in the aftercare services?
A. Aching/soreness of muscles. B. Dizziness C.
Heightened emotional state D. Tiredness
_______44. Aira finished her massage service to her
client. Which of the following should Aira suggest
to her client in terms of the best after care
products? A. Pre-blended aromatic plant oils B.
Exfoliates C. Herbal teas and beverages D.
Mud/clays
_______45. Home care advice is very beneficial for
the client, as it involves them in the treatment and
encourages them to take control of their
condition. Which of the following home advices
should be uttered to the client? A. Drink lukewarm
water B. Eat an unbalanced diet C. Maximize
drinking of coffee and alcoholic beverages. D. Take
a bath immediately
_______46. Which of the following describes a
pleasant tone of voice in a telephone
conversation? A. Shout B. Speak clearly C. Speak in
a very low D. Speak very soft
_______47. A client arrived and the room is not
ready yet, what will you do while the client is
waiting for the service? A. Usher the client in a
comfortable waiting area. B. Send him or her to
the comfort room C. Tour him or her at the shop.
D. Re-schedule the time for the massage service.
_______48. Sanya sees to it that when somebody
else is talking, she listens to what her client is
saying. She does not interrupt and talk over them.
Which of the following principle of listening did
Sanya portray in this situation? A. Avoiding
personal prejudice B. Empathize C. Listen for ideas
not words D. Stop talking
_______49. Your client has a blood pressure of
90/60, which is the systolic pressure? A. 60 B. 90 C.
150 D. 160
_______50. How will you prepare yourself before
handling the clients? A. Colored finger and toenails
B. Fitted massage clothing C. Emotionally stressed.
D. Proper grooming
_______51. What if, a client embarrassed you in
front of other clients after being unsatisfied with
services she/he received, how will you handle the
situation? A. Do not mind the presence of the
client B. Go out and report to your manager
regarding the scenario C. Talk to the client about
the incident and ask to render another service D.
Talk to other clients that he/she is insane and
senseless.
_______52. Which of the following is the safest
substance found in a spa salon? A. Coffee B.
Alcohol` C. Oil D. Water
_______53. A medical error in execution may occur
when a massage therapist or body worker does
not exhibit extreme caution when working in one
or more of these areas and injury results from
treatment. Which of the following should you
consider in doing a massage service based on the
statements? A. Endangerment sites B. Health
conditions C. Contra-indications D. Pressure points
_______54. Which of the following is a major benefit
of reflexology? A. Alleviates swelling (edema) C.
Improves cognitive abilities B. Helps improve our
appetite D. Relieves headache
_______55. What is true about the method of
scanning? A. Hilot Pagsalat uses tips of the fingers
in determining stiffness and knotting of muscles
and tissues. B. Hilot Pagkapa is an oriental way of
determining the activity of internal organs by
observing the pulse. C. Hilot Pagpupulso is done
with the palm at surface of the hand palpating the
body surface D. Banana leaf strip coated in virgin
coconut oil and heated through a candle flame to
determine energetic imbalance.
_______56. What is meant by antiseptic effect that is
evident in banana leaf? A. Gives calm and tranquil
feeling during the massage B. Cure inevitable skin
diseases C. Gives cooling effect when applied to
body surfaces. D. Treats illnesses from flu to
sprains and bone dislocations
_______57. In a massage service, a massage
therapist should suggest an aftercare product.
What product should a masseuse suggest that will
make skin that ensures a long lasting gliding
effects and optimal conditions during massage,
while guaranteeing the best skin tolerability? A.
Aromatic massage oils B. Body Butters C. Massage
creams D. Massage lotions
_______58. How to promote additional products or
services to clients? A. Interrupt and proceed with
your discussion B. Giving accurate information. C.
Leave the salon immediately D. Unstressed
product knowledge and treatment skills.
_______59. How would you know if a client had
brought out the “lamig” out of his or her body
after a banana leaf scanning? A. When the banana
leaf detaches and resurfaces from the back part of
client. B. When there is no evident moisture
present on the client’s back after scanning. C.
When there are lots of fluid or secretion present
on the clients back. D. When the client’s skin has
red spots and signs of skin patches.
_______60. Lyza sees to it if her suggested products
are effective to her client. How would Lyza suggest
in terms of what specific aftercare product be
given to her client? A. Based on the findings taken
during client consultation. B. Based on client’s
 physique and medical conditionsC. Based on
client’s socio-economic statusD. Based on client’s
suggestions and preferences.
_______30. In terms of height, how many meters
does a massage bed has? A. 0. 5 M B. 0. 6 M C. 0.7
M D. 0.8 M

Directions: Answer the question on a paragraph form. In

your own words, define ―Ethics and how are you going
to use this in your business? (5 points)
_______58. This person does the client consultation.
A. doctor B. dentist C. specialist D. Therapist
Before picking up a phone you should discontinue to ______.A.
breathe B.eat chewing gumC. talkD. Smile
we usually feel this after treatment.
A. startleB. creepyC. cannyD.relaxed
The safestsubstance found in spa salonA. OilB. DisinfectantC.
PowdersD. Water
7.Create a friendly working relationship with ________.A.
colleaguesB. managerC. clientsD. Al

Smile and the world Smiles With ______.A. UsB. OthersC.YouD.

All _____ 25. For the consultation the client should be seated
comfortably, withthe _________.A. doctorB. dentistC. specialistD.
Therapist

Write a five-sentence paragraph

describing the phrase
―WellnessMassage‖. Use your quiz
notebook to accomplish this task.

e usually feel this after treatment.A. startleB. creepyC. cannyD.relaxed