John Ezekiel Ricalde

SCS – A

QUIZ #2

1. Y
2. Y
3. Y
4. Y
5. Y
6. N
7. Y
8. Y
9. Y
10. Y
John Ezekiel Ricalde
SCS – A

ACTIVITY #2

DIRECTION: Write a brief answer on how you understand the I provision housekeeping services
to guests.
To fulfil the requirements of this Work Project you are asked to research and identify:

2.1
 What types of housekeeping requests guests make
 Additional equipment in their room
 Valet or laundry service
 Additional bedding
 Extra tea, coffee, sugar and milk sachets
 Extra crockery or cutlery
 How we can provide for these requests
 The role of housekeeping is to ensure the comfort and safety
of guests whilst they are staying at a hospitality organisation. This is
the guests 'home away from home'. It is essential that that a guest is able to
enjoy their room in the same manner and with the same ease as they would
enjoy in their own house.

2.2

 What types of housekeeping requests staff make

 Cleaning duties
 Cleaning of in-house facilities
 Emergency cleaning
 Cleaning and servicing of staff changing rooms
 Order and supply of staff uniforms
 Providing laundry service
 Cleaning products, rags & equipment
 Chemicals
 Clean linen for F&B departments
 How we can provide for these requests

2.3

 How to record housekeeping requests

 Use of appropriate guest contact skills Recording and confirming name and
room number Use of appropriate internal form Apologizing, where appropriate
Confirming detail of required service and/or items.
2.4
 The importance of timely delivery of items to guests
- Timely deliveries make for a high customer and client satisfaction.
 Possible causes of a delayed delivery
- The guest will get mad.
 The process of informing guests if there is a delay.
- Good day sir/mam, sorry for the delayed delivery