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Oral Communication
Oral Communication
1st Semester
Jewel Mave F. Quezon STEM 1-C
Lesson 1
9. Noise – factors that affect the flow of
THE COMMUNICATION PROCESS communication, barrier or interference.
Semantic Noise – speaker and a listener
I. Communication Defined have different interpretations of the
Process of exchanging thoughts, ideas, meanings of certain words
expressions, or messages. a. Denotative Barrier – sender and the
Communication is a process. receiver disagree about the definition or
Communication occurs between two or more meaning of a word or phrase.
people, the speaker and the receiver. b. Connotative Barrier – words that have
Communication can be expressed through different meaning in a particular
verbal, nonverbal, or both spoken words and concept.
actions at the same time. Syntactic Noise – barrier that refers to
grammar, structure or set of rules that
I. The Communication Process govern how words are combined in
1. Sender generates an idea. meaningful phrases and sentences.
2. Sender encodes the idea into words or actions. Environmental Noise – something that
3. Sender transmits a message using a channel. physically disrupts communication.
4. Receiver gets the message. Organizational Noise – poorly structured or
5. Receiver decodes the message. planned message.
6. Receiver sends a feedback.
Psychological Noise – certain attitudes that
makes communication difficult.
II. The Elements of Communication
Physiological-Impairment Noise – physical
1. Sender – source of information or message,
conditions that could hinder effective
source or speaker.
communication.
2. Message – information, ideas, or thoughts
Cultural Noise – differences in culture may
conveyed by the sender.
interfere with cross-cultural understanding.
3. Encoding – process of converting the message
into what the sender understands.
4. Channel – medium, method or the means, in
which the encoded message is conveyed.
5. Decoding – process of interpreting the encoded
message of the sender by the receiver.
6. Receiver – recipient of the message, listener.
7. Feedback – reactions, responses, or information
provided by the receiver.
8. Context – physical and social setting where
communication takes place.
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Oral Communication in Context
1st Semester
Jewel Mave F. Quezon STEM 1-C
Lesson 2
The Transactional Model
MODELS OF COMMUNICATION Proposed by Dean Barlund.
Achieved as people both send and receive
The Linear Model
messages.
Describes communication as a linear or one-
People can be both senders and receivers, but
way process.
they cannot do so simultaneously.
A person can be a sender or receiver, but not
Communication is a cooperative action.
both.
Communicators must share at least some
Limited because it provides only one channel
degree of overlap in field of experience.
for only one message.
Communication Theories:
Communication is rarely, if ever, as neat and
People are viewed as dynamic
tidy as a linear model would suggest.
communicators rather than simple senders
Laswell’s, Shannon and Weaver’s, and
or receivers.
Berlo’s Model of Communication
There must be some overlap in fields of
experience in order to build shared
meaning.
Messages are interdependent.
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Oral Communication in Context
1st Semester
Jewel Mave F. Quezon STEM 1-C
Lesson 3 roles.
VERBAL AND
NONVERBAL
COMMUNICATION
Verbal Communication
Process of exchanging thoughts, ideas,
expressions, or messages through the use of
language.
2 types: Oral and Written
Oral – uses voices to produce sounds that make
up the words.
Written – use of visual symbols.
Specific changes in language usage for effective
communication:
1. Appropriateness – language should be
appropriate to the context.
2. Brevity – use simple yet precise and powerful
words to be more credible.
3. Clarity – clearly state the message and express
ideas and feelings.
4. Ethics – words should be carefully chosen in
consideration of the gender, roles, ethnicity,
preferences, and status.
5. Vividness – words that vividly or creatively
describe things or feelings to add color and
spice to communication.
Verbal languages to be avoided at all costs:
1. Racist Speech – marginalizes a person or group
because of their race.
2. Heterosexist Speech – offensive and derogatory
terms used for people in the LGBTQ
community.
3. Ageist Speech – prejudice against people of
other age groups; general disrespect toward
people in negative age-based stereotypes.
4. Sexist Speech – prejudicial attitudes about men
or women based on rigid beliefs about gender
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Oral Communication in Context
1st Semester
Jewel Mave F. Quezon STEM 1-C
Nonverbal Communication
Extensive scope of concepts we
transmit without the use of words or
speech.
Areas of nonverbal communication:
Bodily movement and facial
expression (kinesics)
Encompasses gestures, bodily
movements, posture, as well as facial
expressions.
Physical contact (haptics)
Refers to the ways our skin affects and
reacts to other forms of bodily contact
either from others or ourselves and
signals a message that has meaning.
Vocal cues or paralanguage (vocalics)
Sounds, as long as they are not words.
Tone of the voice, the intonation, the
pitch, the loudness and softness of the
voice,
Space and distance (proxemics)
Physical space relates to human interaction.
Distance varies depending on the culture
and the kind of relationship one
establishes to other people.
Clothing and artifacts (objectics)
Study of the human use of clothing
and artifacts as nonverbal codes.
Time (chronemics)
Indirectly stated signal, but
communicates a characteristic of a
person.
How a person perceives and values
time could show his/her punctuality,
willingness to wait, and interactions.
Eye contact (oculesics)
Study of eye contact, eye behavior,
eye movement, and eye gaze.
A listener sees how sincere a speaker is.
4
Oral Communication in Context
1st Semester
Jewel Mave F. Quezon STEM 1-C
Importance of Mastery of nonverbal Encoding skills
communication: 1. Monitor your own nonverbal messages with the
Enhances and emphasizes the message of same care that you monitor your verbal
speech, thus making it more meaningful, messages.
truthful, and relevant. 2. Keep your nonverbal messages consistent with
Can communicate feelings, attitudes, and your nonverbal messages.
perceptions without saying a word. 3. Take the situation into consideration.
Can sustain the attention of listeners and keep 4. Avoid extremes and monotony.
them engaged in the speech.
Gives the audience a preview to the type of Congruent and Incongruent Communication
speaker. Congruent Communication
Makes speaker appear more dynamic and When both words and actions agree, one
animated in delivery. would achieve congruence
Serves as a channel to release tension and Means that the message is clear and
nervousness. coherent since there is an existing similarity
Helps make a speech more dramatic between verbal and nonverbal cues.
Can build a connection with listeners. Incongruent Communication
Makes the speaker credible. Verbal and nonverbal cues display
Helps vary speaking style and avoid a dissimilar or opposite meanings, which
monotonous delivery. renders message unclear and ambiguous.
Decoding Skills This might lead to confusion, and they may
1. Resist leaping to conclusions when have a hard time interpreting the message.
interpreting nonverbal cues of other people.
2. Mindfully seek alternative explanations.
3. Consider the possibility that you are incorrect.
4. Take into account that multiple areas of
nonverbal communication all work together
simultaneously in actual situations.
5. Know how a person ordinarily behaves to tell
the deviation from their normal behavior.
6. Interpret your judgments and conclusions
against the cultural context of the other person
rather than your own.
7. Consider the multitude of factors that can
influence the way a person behaves nonverbally.
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Oral Communication in Context
1st Semester
Jewel Mave F. Quezon STEM 1-C
Lesson 4
Information
FUNCTIONS OF Giving and getting information.
COMMUNICATION Fundamental requirement of being able to
Regulation or Control adapt and adjust oneself to the environment.
Refers to giving orders or directions, making 1. Declaratives
requests or attempting influence the actions of “I have three siblings.”
others and accepting or refusing directions. “I don’t know where to find the hall.”
two elements to consider: 2. Rhetorical Questions
a. To meet our own needs or desires “Did you know that some earphones can
b. To control the actions of others to help us be used as microphones?”
meet our needs and desires 3. Questions
1. Commands or Imperatives “Where is Mrs. Ching?”
“Please come in.” “Did it rain last night?”
“Take a seat.” “Is it windy outside?”
“Get a piece of paper.” 4. Imperatives
2. Rhetorical Questions “Show me how to tie a knot.”
“Why don’t we go to the lobby now?” “Give me updates regarding the
“Can you pass the salt?” weather.”
“Can I have a moment of silence, please?”
3. Statements or Declaratives Emotional Expression
“I want to be alone.” Refers to the use of expressions such as love,
“It’s hot in here.” fear, anger, joy, hope, or any other emotion.
“You’ll be late if you don’t hurry.” Researcher and emotion expert Paul Eckman
has found that facial expressions are used to
Social Interaction convey the basic human emotions. The face is
The most familiar and the primary reason why capable of creating more than 7000 various
people communicate. expressions.
Allows people to be connected with one Six key basic emotions: happiness,
another. surprise, sadness, anger, disgust, and fear.
Motivation
Process of inspiring people to do actions to
accomplish the desired goals.
Clarifying to the individual what is to be done,
how well they are doing and what can be done
to improve their performance.
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Oral Communication in Context
1st Semester
Jewel Mave F. Quezon STEM 1-C
Lesson 5 Lesson 6
COMMUNICATION BARRIERS SPEECH CONTEXTS AND STYLES
AND BREAKDOWN
Intrapersonal Communication
Communication Breakdown Communication with oneself using internal
vocalization or reflective thinking.
An instance where communicators fail to
Centers on one person where the speaker acts
successfully exchange information with one
both as the sender and the receiver of
another, resulting in a lack of understanding
message.
and communication.
“The message is made up of your thoughts
and feelings. The channel is your brain, which
Barriers to Communication
processes what you are thinking and feeling.
1. Language barrier – language and
There is feedback in the sense that as you talk
linguistic ability
to yourself, you discard certain ideas and
2. Psychological barrier – psychological state and
replace them with others.” – Hybels and
emotions
Weaver (2012)
3. Physiological barrier – receiver’s physical state
Triggered by some internal or external
4. Physical barrier – geographic distance between
stimulus.
the sender and receiver
5. Systematic barrier – when there is a lack of Different levels involved in intrapersonal
understanding of the roles and responsibilities communication
for communication. 1. Internal discourse – reflective thinking,
6. Attitudinal barrier – behaviors or perceptions concentration, analysis
2. Solo vocal communication – speaking aloud to
Strategies to Avoid Communication Breakdowns oneself
1. Completeness – receiver gets to hear everything 3. Solo written communication – writing one’s
2. Conciseness – getting straight to the point thoughts and observations for oneself
3. Consideration – consider the receiver’s mood,
status, background, preferences, needs and the Functions of Intrapersonal Communication
like to build rapport with them Facilitate social interaction
4. Concreteness – information sent by the sender Build our mental image of ourself (self-concept)
to the receiver is supported by facts, figures, or Process emotions and analyze situations
real-life examples and situations Enhance our well-being
5. Courtesy – respecting the culture and beliefs of
Pass the time to be entertained
the receiver
Reflect and be mindful of our own behaviors
6. Clearness – use of simple, specific word in
expressing ideas
7. Correctness – Credibility and effectiveness of
the message by eliminating grammatical errors
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Oral Communication in Context
1st Semester
Jewel Mave F. Quezon STEM 1-C
Interpersonal Communication Types of Speech Styles
Communication that takes place between two Style – set of linguistic variants that a person uses.
or among more people. It is the choice of words that could be applied in
different situations.
1. Dyadic communication
Involves two people sharing thoughts. 1. Intimate Style
Characterized by intimacy, immediacy and Highly private and is used among intimate
proximity. members of the family or friends.
The advantage of dyad communication is No need to be watchful of one’s grammar to
“two heads are better than one” especially avoid distraction to the intimacy.
when it comes to decision-making. Entirely excludes public information.
Intimate and personal communication Abbreviated and uses minimal verbal
Formal and impersonal communication communication.
2. Small group 2. Casual Style
Involves three or more persons. Also known as informal communication style.
Making the necessary adjustment with the Relaxed or normal conversation and makes
people in the discussion to allow some use of colloquial words.
room for their age, educational 3. Consultative Style
background, family status, sex, culture, Considered the most operational among other
beliefs, aspirations, attitude, and values. styles.
As more people are added and the number Active participation of the participants.
increases, the interaction becomes more
A high level of respect is given to the one
difficult.
giving the advice.
Communication will depend on the responses
Public Communication or feedback of the people communicating.
Requires you to deliver the message before or 4. Formal Style
in front of a larger group of people or an Makes use of careful and standard speech.
audience. Follows an accepted format.
Audience participation and feedback are much Low tempo speech, carefully chosen words,
more limited if not totally absent. and technical vocabulary.
Can be driven by informational or persuasive Does not repeat unnecessary words because it
purposes. is planned.
5. Frozen Style
Mass Communication Most formal style that is used in formal events
Takes place through television, radio, or ceremonies.
newspapers, magazines, books, billboards, Makes use of very carefully chosen words,
internet, and other types of media. phrases or sentences that are fixed in form.
Does not involve an exchange of ideas. Oratorical style.
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Oral Communication in Context
1st Semester
Jewel Mave F. Quezon STEM 1-C
Lesson 7 Lesson 8
SPEECH ACTS COMMUNICATION STRATEGIES
Types of Speech Acts 1. Nomination – speaker carries out nomination to
According to the Speech Act Theory by John collaboratively and productively establish a
Austin: topic.
Locutionary act – actual act of uttering Keep the conversational environment open
a statement (what the speaker said to the for opinions until the prior topic shuts down
listener) easily and initiates a smooth end.
Illocutionary act – the intention of the speaker 2. Restriction – any limitation you may have as a
in the utterance (what the speaker intended) speaker.
Perlocutionary act – resulting act of what is Always be on point and avoid sideswiping
said. This effect is based on the particular from the topic during the conversation.
context in which the speech act was 3. Turn-taking – process by which people decide
mentioned (what the listener does) who takes the conversational floor giving all
communicators a chance to speak.
Classification of Illocutionary Acts Do not hog the conversation and take
Illocutionary acts as classified by John Rogers incessantly without letting the other party air
Searle: out their ideas.
1. Assertive/Representative – speaker expresses 4. Topic control – covers how procedural formality
belief about the truth of a proposition. or informality affects the development of topic
Suggesting, putting forward, swearing, in conversations.
boasting, and concluding. Make yourself actively involved in the
2. Directive – speaker tries to make the listener conversation without overly dominating it.
perform an action. 5. Topic shifting – involves moving from one topic
Asking, ordering, requesting, inviting, to another.
advising, and begging. Make sure that the previous topic was
3. Commissive – commits the speaker to doing nurtured enough to generate adequate views.
something in the future. 6. Repair – self-righting mechanism in which
Promising, planning, vowing, and betting. speakers address the problems in speaking,
4. Expressive – speaker expresses his/her feelings listening, and comprehending that they may
or emotional reactions. encounter in a conversation.
Thanking, apologizing, welcoming, and Always seek to initiate the repair.
deploring. 7. Termination – refers to the conversation
5. Declaration – declarations bring into existence participants’ close-initiating expressions that
or cause the state of affairs which they refer to. end a topic in a conversation.
Blessing, firing, baptizing, bidding, passing Signal the end of the topic through
a sentence, and excommunicating. concluding cues by sharing what you
learned from the conversation.
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Oral Communication in Context
1st Semester
Jewel Mave F. Quezon STEM 1-C
Lesson 9 Domino Effect
TYPES OF SPEECH
According to Purpose
1. Entertainment Speech – aims to share goodwill,
joy, and pleasure to the audience.
To make your speech entertaining, you may:
Tell jokes;
Share funny stories;
Dramatize experiences; and
Recall a scary story.
Step in Writing an Entertaining Speech
a. Choose a light topic.
b. If you exude confidence and joy, the audience
will enjoy your presence, too.
c. Simplify the flow of your speech.
d. Your words should be highly descriptive.
e. Astonish your audience with unexpected
twists in your presentation.
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Oral Communication in Context
1st Semester
Jewel Mave F. Quezon STEM 1-C
E. Comparison-Contrast Pattern – used to C. How to use reasoning
compare objects, events, or concepts Avoid logical fallacies in reasoning.
underscoring their similarities and
differences.
Block format – listing the full
characteristics or features of the first
object or concept before proceeding to the
next object or concept.
Point-by-Point format – comparing
and contrasting points of both
objects or concepts one at a time
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Oral Communication in Context
1st Semester
Jewel Mave F. Quezon STEM 1-C
4. Extemporaneous Speech – a planned and Lesson 10
prepared speech. PRINCIPLES OF SPEECH WRITING
Preparing a Successful Extemporaneous Speech The Prewriting Stage
a. You may explore other main points, but 1. Audience analysis – entails looking into the
always refer back to your thesis. profile of your target audience.
b. State the central idea of your Demography – age range, male-female ratio,
extemporaneous speech in one declarative educational background and affiliations or
sentence. degree program taken, nationality, economic
c. Map out the supporting points in an outline. status, academic or corporate designations.
d. In the introduction, make sure you: Situation – time, venue, occasion, and size.
Grab the attention of the audience with a Psychology – values, beliefs, attitudes,
striking one-liner. preferences, cultural and racial ideologies,
Give a short background by explaining and needs.
why they have to listen. 2. Purpose – to inform, to entertain, or to persuade.
State your thesis. Informative speech – provides a clear
e. Develop at least three main points and understanding of the concept or idea
check each of them with these questions: presented by the speaker.
Does each point have one single idea? Entertaining speech – provides amusement.
Does each point reiterate the thesis Persuasive speech – provides well-argued
statement? ideas that can influence their own beliefs
Does each point prepare the discussion of and decisions.
the next main point? General purpose Specific purpose
f. Make sure that each main point has enough To inform students about the
examples, testimonies, statistics, or cases. To inform definition and relevance of
g. Reinforce your introduction by coming up information literacy today
with a closing attention-getter that is related To entertain students with
to your opening. Restate your thesis or review interesting observations of
To entertain
your main points. people who lack information
literacy
To persuade students to
To persuade develop information literacy
skills
1
Oral Communication in Context
1st Semester
Jewel Mave F. Quezon STEM 1-C
The Writing Stage Lesson 11
6. Writing patterns – structures that will help you PRINCIPLES OF SPEECH
organize the ideas related to your topic.
DELIVERY
Biographical – descriptions of your life or of
How they approach their audience
a person.
Formal, informal, personal, etc.
Categorical/Topical – related categories
supporting the topic. How they connect with their audience
Causal – cause-effect relationships. Using eye contact, body movements, and
facial expressions
Chronological – the idea in time.
How they present themselves
7. Outline – hierarchical list that shows the
relationship of ideas. Stage presence: how they look, stand, walk,
8. Body of the speech – explanations or any details use nonverbal cues, act on the stage
that can help deliver the purpose and explain the How they use their voice
main idea of speech. Volume, pitch, speed, pauses, vocal variety,
Present practical examples and pronunciation
Show statistics
Guidelines for Effective Speech Delivery
Present comparisons
1. Use a conversational style more often.
Share ideas from the experts
2. Look your audience members in the eye.
9. Introduction – the foundation of speech.
3. Remember to adjust your volume to the size
Connect real-life experience to your subject.
of the audience and the venue.
Start with a strong quote
4. Vary your rate or speed.
Tell a personal story to illustrate your point. 5. Master your voice and find your pitch level.
10. Conclusion – restates the main idea of speech, 6. Use pauses when you emphasize the most
provides a summary, emphasizes the message, important words, phrases, or sentences.
and calls for action. 7. Pronounce and enunciate words correctly.
Begin with a restatement of your message. 8. Avoid fillers that substitute actual words in
Use memorable lines from songs or stories your speech because these words are
familiar to audience. distracting.
Ask questions that can make your audience 9. Start speech by standing straight.
reflect 10. Use precise movements.
11. Avoid having a poker face or a highly
The Rewriting Stage animated face.
11. Revision – involves making major changes to a 12. Dress properly and appropriately.
document's content, structure, and/or 13. Observe ethics.
organization. 14. Breathe in and out to relax before your speech.
12. Rehearsing – gives an opportunity to identify
what works and what does not work for you and
for your target audience.