Sandvine Essentials Training (SET) © Sandvine Incorporated

Section 5
Additional Information

Module 2
Help and Support

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This document and the product described within are copyrighted. Under copyright laws, neither
this document nor the product may be reproduced, translated or reduced to any electronic
medium or machine readable or other form without prior written authorization from Sandvine
Incorporated.

Copyright 2006 — 2014 Sandvine Incorporated. All rights reserved.

Sandvine Incorporated™ is a trademark of Sandvine Incorporated. All other product names

mentioned herein are trademarks of their respective owners.
The following Sandvine Incorporated products are listed below with their trademark symbol and
appropriate noun, but will be referred to by product name only throughout the rest of this
document:
• Sandvine Incorporated™
• Powering IP Services™
• Sandvine Virtual Services Cluster™
• Sandvine and Sandvine Leaf design are trademarks of Sandvine Incorporated.

Sandvine Incorporated shall not be liable for technical or editorial errors or omissions contained
herein; nor for incidental or consequential damages resulting from the furnishing, performance or
use of this material.

Information in this document is subject to change without notice.

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Module Objectives

On successful completion of this module, you will demonstrate an understanding and a

practical ability in the procedures for conducting administration on a PTS system. You will
be able to:
• Use the man, info and help feature on the PTS.
• Navigate to and utilize the Sandvine online help
• Create a Sandvine support account and navigate to and use the Sandvine support
services

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Table of Contents
man & info Pages 5
Built-in Help (-h) 6
svupdate help 7
Support Requests 8
How to Request a Support Account? 9
How to Create a Case 11
How to Update a Case 14
Accessing Product Documentation 16
Summary 19

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‘man’ formats and displays the on-line manual pages. This version knows about the
MANPATH and PAGER environment variables, so you can have your own set(s) of personal
man pages and choose whatever program you like to display the formatted pages. If section
is specified, man only looks in that section of the manual. You may also specify the order
to search the sections for entries and which preprocessors to run on the source files via
command line options or environment variables. If enabled by the

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# show interface rate -h

Command "show interface rate" executes the sfcstat utility and shows
the output
as a continually updated display on stdout. The sfcstat utility
provides
detailed packet rate information including:
- external packet rates
- internal module rates
- internal fabric rates
- all packets dropped in the fabric
The interfaces to display and the type of rate (bit-rate, packet-rate
or
byte-rate) can be specified in the arguments to the command. The
default is to
include the cluster, data and module interfaces bit-rates without
cluster or
module details

Syntax

show interface rate [drops | modules-detail | fabric-detail |

cluster-detail |
expansion-detail] [bytes | bits | packets]

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The svupdate program is used to update the Sandvine software packages for all
applications. It has a significant number of options to control its behavior from the
command line allowing full automation of its tasks. It also has a menu driven selection
system to allow the user to explore the options that are available. At any time in the
menus 'q' can be used to quit and 'b' can be used to move back a menu level.

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Also fill out any extra info that you may have to help the support team have a better
visibility into the issue being observed.

If you wish to add an attachment, simply click “Submit and Add Attachment” at the bottom
of the screen. If no attachments are necessary, then just click “Submit” to finish creating
the case.

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If you wish to add comments to the case then click “Add Comment”. If you wish to edit any
other fields on the case then click “Edit”.

Note: Any case updates that you wish to add should be included in the comments section.

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Note: Steps 1 and 2 are only required before you try to access the documentation the first
time.

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After choosing the model, choose which version you are looking for. Inside that folder you
should find all the appropriate product documentation.

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 © Sandvine Incorporated

Summary

You can now demonstrate an understanding and a practical ability in the procedures for
conducting administration on a PTS system. You are able to:
• Use the man, info and help feature on the PTS.
• Navigate to and utilize the Sandvine online help
• Create a Sandvine support account and navigate to and use the Sandvine support
services

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 © Sandvine Incorporated

Module Student Notes

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