HP Color LaserJet Enterprise M751

Troubleshoot Cartridge Policy control panel error messages
Review the recommended actions for Cartridge Policy error messages.
Cartridge Policy control panel error messages
Error message Description Recommended action
The administrator
has configured Replace the cartridge with a genuine HP
this printer to use toner cartridge.
only genuine HP If you believe you purchased a genuine HP
10.0X.30 supplies that are supply,
Unauthorized Cartridge still under visit www.hp.com/go/anticounterfeit to
warranty. The determine if the toner cartridge is a genuine
cartridge must be HP cartridge, and learn what to do if it is
replaced to not a genuine HP cartridge.
continue printing.
HP Color LaserJet Enterprise M751, M856, Managed E75245,

E85055, Enterprise MFP M776 service and support training
ID: 01083506
Tour the printer

This course module provides an overview of the printer, compares the printer to the
previous models, and introduces some of the new and important printer features.
 Printer introduction
 M751 technical specifications
 E75245 technical specifications
 M856 technical specifications
 E85055 technical specifications
 MFP M776 technical specifications
 SFP printer views (M751, M856, E75245 and E85055)
 MFP M776 printer views
 Supported print drivers and operating systems
 Remote management
 Supplies, accessories and parts
 Warranty information
Student performance objectives

By the end of this module, students should be able to perform the following:
 Describe the printer bundles.
 Locate and identify major printer components.
 List the available accessories and supplies.
Printer introduction
Learn about the HP Color LaserJet Enterprise M751, M856, Managed E75245, E85055,
Enterprise MFP M776 printer and the features included in the printer bundles.
Printer overview
The HP Color LaserJet Enterprise M751, M856, Managed E75245, E85055, Enterprise
MFP M776 is a color, A3 printer series for workgroups. It is targeted for the Enterprise,
Public Sector and Managed SMB (small-to-medium business) markets. Detailed
information about printer features is included throughout this course.
NOTE:
This printer series replaces the HP Color LaserJet Enterprise M751 A3 series.
MFP M776 printer series includes the following:
Single-function printer bundles:
 M751n
 M751dn
 E75245dn (Managed version of the M751dn)
 M856dn
 M856x
 E85055dn (Managed version of the M856dn)
Multi-function printer (MFP) bundles:
 MFP M776dn
 MFP Flow M776z
 MFP M776zs
Review the Technical specifications section that follows for more details about each printer
bundle.
M751 technical specifications

Review the printer technical specifications.
Printer specifications
Model name M751n M751dn
Product number T3U43A T3U44A
Paper handling Tray 1 (100-sheet capacity) Included Included
Tray 2 (550-sheet capacity) Included Included
550-sheet paper tray Optional Optional

NOTE:
The M751n and M751dn models
accept up to two optional 550-sheet
trays.
2 x 550-sheet paper tray and stand

NOTE:
The M751n and M751dn models Optional Optional
trays that may be installed on top of
the stand.
2,700-sheet high-capacity input (HCI) paper

tray and stand
NOTE:
the stand.
Stand
NOTE:
the stand.
Not
Automatic duplex printing Included
available
10/100/1000 Ethernet LAN connection with

Connectivity Included Included
IPv4 and IPv6
Hi-Speed USB 2.0 Included Included
Easy-access USB port for printing without a

Included Included
computer and upgrading the firmware
Hardware Integration Pocket for connecting

Included Included
accessory and third-party devices
HP Internal USB Ports Optional Optional
HP Jetdirect 2900nw Print Server accessory

Optional Optional
for wireless connectivity
HP Jetdirect 3100w BLE/NFC/Wireless

Optional Optional
Accessory for printing from mobile devices
1.5 GB base memory

NOTE:
Memory The base memory is expandable to Included Included
2.5 GB by adding a SODIMM
memory module.
16 GB embedded Multi-Media Controller

Mass storage Included Included
(eMMC)
HP Trusted Platform Module for encrypting

Security Included Included
all data that passes through the printer
Control-panel
2.7-inch color graphics display with 10-key Included Included
display and input
Prints 40 pages per minute (ppm) on Letter

Print Included Included
and A4-size paper
Easy-access USB printing (no computer

Included Included
required)
Store jobs in the printer memory to print

Included Included
later or print privately
E75245 technical specifications

Printer specifications
Model name E75245dn

Product number T3U64A
Paper handling Tray 1 (100-sheet capacity) Included
Tray 2 (550-sheet capacity) Included
550-sheet paper tray

NOTE:
Optional
The M751n and M751dn models accept up to
two optional 550-sheet trays.

NOTE:
The M751n and M751dn models accept up to Optional
two optional 550-sheet trays that may be
installed on top of the stand.
2,700-sheet high-capacity input (HCI) paper tray and

stand
NOTE:
Optional
The M751n and M751dn models accept up to
Stand
NOTE:
The M751n and M751dn models accept up to Optional
10/100/1000 Ethernet LAN connection with IPv4 and

Connectivity Included
IPv6
Hi-Speed USB 2.0 Included

Easy-access USB port for printing without a computer
Included
and upgrading the firmware
Hardware Integration Pocket for connecting accessory

Included
and third-party devices
HP Internal USB Ports Optional
HP Jetdirect 2900nw Print Server accessory for

Optional
wireless connectivity
HP Jetdirect 3100w BLE/NFC/Wireless Accessory for

Optional
printing from mobile devices
1.5 GB base memory

NOTE:
Memory Included
The base memory is expandable to 2.5 GB by
adding a SODIMM memory module.
Mass storage 16 GB embedded Multi-Media Controller (eMMC) Included
HP Trusted Platform Module for encrypting all data

Security Included
that passes through the printer
Control-panel
2.7-inch color graphics display with 10-key Included
display and input
Prints 40 pages per minute (ppm) on Letter and A4-

Print Included
size paper
Easy-access USB printing (no computer required) Included
Store jobs in the printer memory to print later or print

Included
privately
M856 technical specifications

See www.hp.com/support/colorljM751. www.hp.com/support/colorljE75245. www.hp.com/
support/colorljM856, www.hp.com/support/colorljM776MFP or www.hp.com/support/
colorljE85055 for current information.
Product numbers for each model
 M856dn - #T3U51A
 M856x - #T3U52A
Paper handling specifications
Paper handling features M856dn M856x

NOTE:
The M856dn model accepts up to two optional 550-sheet Optional Included
trays. The M856x model accepts one additional optional
550-sheet tray.

NOTE:
Optional Included
The M856dn model accepts up to two optional 550-sheet
trays that may be installed on top of the stand.
2,700-sheet high-capacity input (HCI) paper tray and stand

NOTE: Not
Optional
The M856dn model accepts up to two optional 550-sheet included
Printer stand
NOTE: Not
Optional
The M856dn model accepts up to two optional 550-sheet included
Automatic duplex printing Included Included
Connectivity specifications
Connectivity features M856dn M856x
10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Included Included
Hi-Speed USB 2.0 Included Included
Easy-access USB port for printing from a USB flash drive or

Included Included
upgrading the firmware
Hardware Integration Pocket for connecting accessory and third-

Included Included
party devices
HP Internal USB Ports Included Included
HP Jetdirect 2900nw Print Server accessory for Wi-Fi connectivity

Optional Optional
and an additional Ethernet port
HP Jetdirect 3100w accessory for Wi-Fi, BLE, NFC, and proximity

Optional Included
badge reading
Print specifications
Print features M856dn M856x
Prints 55 pages per minute (ppm) on Letter-size paper and 56 ppm

Included Included
on A4-size paper
Easy-access USB printing for printing from a USB flash drive Included Included
Store jobs in the printer memory to print later or print privately Included Included
Mass storage specifications
Mass storage features M856dn M856x
16 GB embedded Multi-Media Controller

Included Included
(eMMC)
Encrypted FIPS HDD Optional Optional
Other specifications
Other features M856dn M856x
Memory: 1.5 GB base memory

NOTE:
Included Included
Memory reported on the configuration page will change from
1.5 GB to 2 GB with the optional 1 GB SODIMM installed.
Security: HP Trusted Platform Module (TPM) Included Included
Control panel: 4.3-inch color touchscreen Included Included
E85055 technical specifications

 E85055dn - #T3U66A
Paper handling features E85055dn

NOTE: Optional
The E85055 models accept up to two optional 550-sheet trays.
2 x 550-sheet paper tray and stand Optional

NOTE:
The E85055 models accept up to two optional 550-sheet trays that may
be installed on top of the stand.
2,700-sheet high-capacity input (HCI) paper tray and stand

NOTE:
Optional
Printer stand
NOTE:
Optional
Connectivity features E85055dn
10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Included
Hi-Speed USB 2.0 Included
Easy-access USB port for printing from a USB flash drive or upgrading the
Included
firmware
Hardware Integration Pocket for connecting accessory and third-party devices Included
HP Internal USB Ports Included
HP Jetdirect 2900nw Print Server accessory for Wi-Fi connectivity and an

Optional
additional Ethernet port
HP Jetdirect 3100w accessory for Wi-Fi, BLE, NFC, and proximity badge
Optional
reading
Print features E85055dn
Prints 55 pages per minute (ppm) on Letter-size paper and 56 ppm on A4-size
Included
paper
Easy-access USB printing for printing from a USB flash drive Included
Store jobs in the printer memory to print later or print privately Included
Other features E85055dn

NOTE:
Included
Memory reported on configuration page will change from 1.5 GB to 2
GB with optional 1 GB SODIMM installed.
Mass storage: 16 GB embedded Multi-Media Controller (eMMC) Included
Security: HP Trusted Platform Module (TPM) Included
Control panel: 4.3-inch color touchscreen Included
MFP M776 technical specifications

 M776dn - #T3U55A
 Flow M776z - #3WT91A
 Flow M776zs - #T3U56A

Flow Flow
Paper handling features M776dn
M776z M776zs
Tray 1 (100-sheet capacity) Included Included Included
Tray 2 (550-sheet capacity) Included Included Included

NOTE: Not
Optional Included
The M776dn models accept one optional included
550-sheet tray.

NOTE:
The M776dn models accept one optional Optional Included Included
550-sheet tray that may be installed on top
of the stand.
2,700-sheet high-capacity input (HCI) paper tray

and stand
NOTE: Not Not
Optional
The M776dn models accept one optional included included
of the optional printer stand.
Printer stand
NOTE:
Not Not
The M776dn models accept one optional Optional
included included
of the optional printer stand.
Not Not
Inner finisher accessory Included
included included
Automatic duplex printing Included Included Included
Flow Flow
Connectivity features M776dn
M776z M776zs
10/100/1000 Ethernet LAN connection with IPv4

Included Included Included
and IPv6
Hi-Speed USB 2.0 Included Included Included
Easy-access USB port for printing from a USB

flash drive or upgrading the firmware
Hardware Integration Pocket for connecting

accessory and third-party devices
HP Internal USB Ports Optional Optional Optional
HP Jetdirect 2900nw Print Server accessory for Wi-

Optional Optional Optional
Fi connectivity and an additional Ethernet port
HP Jetdirect 3100w accessory for Wi-Fi, BLE,

Optional Included Included
NFC, and proximity badge reading
Flow Flow
Print features M776dn
M776z M776zs
Prints 45 pages per minute (ppm) on Letter-size

paper and 46 ppm on A4-size paper
Easy-access USB printing for printing from a USB

flash drive
Store jobs in the printer memory to print later or

print privately
Copy and scan specifications
Copy and scan features M776dn Flow Flow

M776z M776zs
Scans 100 pages per minute (ppm) on A4 and letter-

size paper one-sided
200-page document feeder with dual-head scanning

for single-pass duplex copying and scanning
HP EveryPage Technologies including ultrasonic Not

Included Included
multi-feed detection included
Embedded optical character recognition (OCR)

Not
provides the ability to convert printed pages into Included Included
included
text that can be edited or searched using a computer
SMART Label feature provides paper-edge

detection for automatic page cropping
Automatic page orientation for pages that have at

least 100 characters of text
Automatic tone adjustment sets contrast, brightness,

and background removal for each page
Digital Send specifications
Flow Flow
Digital Send features M776dn
M776z M776zs
Send documents to email, USB, and shared

folders on a network
Send documents to SharePoint® Included Included Included
Flow Flow
Other features M776dn
M776z M776zs
NOTE:
Memory reported on the configuration page Included Included Included
will change from 2.5 GB to 3 GB with the
optional 1 GB SODIMM installed.
Mass storage: 500 GB hard disk drive Included Included Included
Security: HP Trusted Platform Module (TPM) Included Included Included
8-in color touchscreen Included Included Included
Not
Retractable keyboard Included Included
included
Fax Optional Included Included
SFP printer views (M751, M856, E75245 and E85055)

Review details about the M751, M856, E75245 and E85055 printer front, back, and control
panel views
Printer front view

Locate features on the front of the printer.
Number Description
1 Output bin
2 Control panel
3 Hardware integration pocket for connecting accessory and third-party devices
4 Easy-access USB port

Insert a USB flash drive for printing without a computer or to update the printer
firmware.
NOTE:
An administrator must enable this port before use.
5 Upper-right door (access to clear jams)
6 Right door (access to the fuser and to clear jams)
7 Tray 1
8 On/off button
9 Model name
10 Tray 2
Front door (access to the toner cartridges, imaging drums, and waste toner
11
collection unit)
Printer back view

Locate features on the back of the printer.
Number Description
1 Formatter cover
2 Slot for a cable-type security lock
3 Formatter (contains the interface ports)
Left door (access to the toner-collection unit)

NOTE:
4
The front door also must be open in order to access the toner-collection
unit.
5 Power connection
6 Serial number and product number label
Interface ports
Locate the interface ports on the printer formatter.
Number Description
USB ports for connecting external USB devices (these ports might be covered)
1 NOTE:
For easy-access USB printing, use the USB port near the control panel.
2 Local area network (LAN) Ethernet 10/100/1000 network port
3 Hi-Speed USB 2.0 printing port
Control-panel view
Use the touchscreen control panel to obtain printer and job status information and to
configure the printer.
NOTE:
Tilt the control panel for easier viewing.
Return to the Home screen at any time by selecting the Home button at the bottom of
the printer control panel.
NOTE:
For more information about the printer-control-panel features, go
to www.hp.com/support/colorljM751. www.hp.com/support/colorljE75245. www.hp
.com/support/colorljM856, www.hp.com/support/colorljM776MFP or www.hp.com/
support/colorljE85055. Select Manuals, and then select General reference.
NOTE:
The features that appear on the Home screen can vary, depending on the printer
configuration.
Number Item Description
1 Reset button Select the Reset button to clear changes, release

the printer from a paused state, display hidden
errors, and restore the default settings (including
the language and keyboard layout).
Select the Sign In button to open the Sign In

screen.
Select the Sign Out button to sign out of the
printer. The printer restores all options to the
Sign In or Sign default settings.
2
Out button
NOTE:
This button displays only if the
administrator has configured the printer to
require permission for access to features.
Select the Information button to access a

screen that provides access to several types of
printer information. Select the buttons at the
bottom of the screen for the following information:
 Display Language: Change the language
setting for the current user session.
 Sleep Mode: Place the printer into sleep
mode.
 Wi-Fi Direct: View information for how
3 to connect directly to the printer using a
Information button
phone, tablet, or other device with Wi-
Fi.
 Wireless: View or change wireless
connection settings (some models
require an optional wireless accessory).
 Ethernet: View or change Ethernet
connection settings.
 HP Web Services: View information to
connect and print to the printer using
HP Web Services (ePrint).
Select the Help button to open the embedded

help system.
4
Help button The system provides a list of help topics or
information about a topic when using the Home
screen, an app, an option, or a feature.
5 Current time Displays the current time.

Select any of the icons to open the application.
Swipe the screen sideways to access more
applications.
NOTE:
6 Applications area
The available applications vary by printer.
The administrator can configure which
applications appear and the order in which
they appear.
Indicates the number of pages on the Home screen

Home-screen page or in an application. The current page is
7
indicator highlighted. Swipe the screen sideways to scroll
between pages.
8 Select the Home button to return to the

Home button
Home screen.
How to use the touchscreen control panel

Perform the following actions to use the printer touchscreen control panel.
Touchscreen control panel actions
Action Description Example
Touch Touch an item on the screen to select that item or

Touch the Settings icon
open that menu. Also, when scrolling through
to open the Settings app.
menus, briefly touch the screen to stop the scrolling.
Swipe
Touch the screen and then move your finger Swipe until
horizontally to scroll the screen sideways. the Settings app displays.
Scroll Touch the screen and then move your finger

vertically to scroll the screen up and down. When Scroll through
scrolling through menus, briefly touch the screen to the Settings app.
stop the scrolling.
MFP M776 printer views

Review details about the HP Color LaserJet Enterprise MFP M776 printer front, back, and
control panel views.
Printer front view
Locate features on the front of the printer.
Number Description
1 Retractable keyboard (Flow models)
2 Control panel
3 Document feeder cover
4 Document feeder output bin
5 Upper-right door (access to clear jams)
6 Right door (access to the fuser and to clear jams)
7 Tray 1
8 On/off button
9 Model name
10 Tray 2
Front door (access to the toner cartridges, imaging drums, and waste toner
11
collection unit)
12 Output bin
Easy-access USB port

Insert a USB flash drive for printing without a computer or to update the printer
firmware.
13
NOTE:
An administrator must enable this port before use.
14 Hardware integration pocket for connecting accessory and third-party devices
15 Inline finisher (zs model only)
1 x 550 paper tray (included with the zs model; optional accessory for other
16
models)
2 x 550 paper tray (included with the zs model; optional accessory for other
17
models)
Printer back view

Locate features on the back of the printer.
Number Description
1 Formatter cover
3 Formatter (contains the interface ports)
Left door (access to the toner-collection unit)

NOTE:
4
The front door also must be opened in order to access the toner-
collection unit.
5 Power connection
6 Serial number and product number label
Interface ports
Locate the interface ports on the printer formatter.
Number Description
USB ports for connecting external USB devices (these ports might be covered)
1 NOTE:
For easy-access USB printing, use the USB port near the control panel.
2 Local area network (LAN) Ethernet 10/100/1000 network port
4 Fax port (fax models)
Control-panel view
The control panel provides access to the printer features and indicates the current status of
the printer.
NOTE:
Tilt the control panel for easier viewing.
The Home screen provides access to the printer features and indicates the current status of
the printer.
Return to the Home screen at any time by touching the Home button. Touch the
Home button on the left side of the printer control panel, or touch the Home button in
the upper-left corner of most screens.
NOTE:
The features that appear on the Home screen can vary, depending on the printer
configuration.
Control-panel view
Item Control Description
1 Touch the Home button to return to the Home screen.

Home button
2 Reset button The Reset button returns the printer to default settings

and is always present if users are not logged in.
The Reset button is not present when the Sign
Out button is present. Touch the Reset button to
resume and release jobs from the previous pause state
and interrupt mode, reset the quick copy count in the
copy count field, exit special modes, reset the display
language and the keyboard layout.
Touch the Sign In button to access secured features.

Touch the Sign Out button to sign out of the printer.
The printer restores all options to the default settings.
Sign In or Sign
3 NOTE:
Out button
This button displays only if the administrator
has configured the printer to require permission
for access to features.
Touch the information button to access a screen that

provides access to several types of printer information.
Touch the buttons at the bottom of the screen for the
following information:
 Display Language: Change the language
setting for the current user session.
 Sleep Mode: Place the printer into sleep mode.
 Wi-Fi Direct: View information for how to
4 connect directly to the printer using a phone,
Information button tablet, or other device with Wi-Fi.
 Wireless: View or change wireless connection
settings (only when an optional wireless
accessory is installed).
 Ethernet: View or change Ethernet connection
settings.
 HP Web Services: View information to
connect and print to the printer using
HP Web Services (ePrint).
Touch the Help button to open the embedded help

system.
5
Help button The status line provides information about the overall
printer status.
Touch any of the icons to open the application. Swipe

the screen sideways to access more applications.
NOTE:
6 Applications area
The available applications vary by printer. The
administrator can configure which applications
appear and the order in which they appear.
7 Copy button Touch the Copy button to start a copy job.

Indicates the number of pages on the Home screen or in
Home-screen page
8 an application. The current page is highlighted. Swipe
indicator
the screen sideways to scroll between pages.
How to use the touchscreen control panel

Perform the following actions to use the printer touchscreen control panel.
Touchscreen control panel actions
Action Description Example
Touch Touch an item on the screen to select that item or

Touch the Settings icon
open that menu. Also, when scrolling through
to open the Settings app.
menus, briefly touch the screen to stop the scrolling.
Swipe
Touch the screen and then move your finger Swipe until
horizontally to scroll the screen sideways. the Settings app displays.
Scroll Touch the screen and then move your finger

vertically to scroll the screen up and down. When Scroll through
scrolling through menus, briefly touch the screen to the Settings app.
stop the scrolling.
Supported print drivers and operating systems

Learn about supported print drivers, operating systems and mobile solutions.
Supported operating systems

Use the following information to ensure printer compatibility with your computer operating
system.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specific Windows HP PCL 6 print drivers,
HP print drivers for macOS, and to the software installer.
Windows: Download HP Easy Start from 123.hp.com/LaserJet to install the HP print driver.
Or, go to the printer-support website for this
printer: www.hp.com/support/colorljM751. www.hp.com/support/colorljE75245. www.hp.co
m/support/colorljM856, www.hp.com/support/colorljM776MFP or www.hp.com/support/
colorljE85055 to download the print driver or the software installer to install the HP print
driver.
macOS: Mac computers are supported with this printer. Download HP Easy Start either
from 123.hp.com/LaserJet or from the Printer Support page, and then use HP Easy Start to
install the HP print driver.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Supported operating systems and print drivers
Print driver (for Windows, or the installer on the web

Operating system
for macOS)
The “HP PCL 6” printer-specific print driver is installed

Windows 7, 32-bit and 64-bit for this operating system as part of the software
installation.
The “HP PCL-6” V4 printer-specific print driver is

Windows 8.1, 32-bit and 64-
installed for this operating system as part of the software
bit
installation.
The “HP PCL-6” V4 printer-specific print driver is

Windows 10, 32-bit and 64-bit installed for this operating system as part of the software
installation.
The PCL 6 printer-specific print driver is available for

Windows Server 2008 R2, SP download from the printer-support website. Download the
1, 64-bit driver, and then use the Microsoft Add Printer tool to
install it.

download from the printer-support website. Download the
Windows Server 2012, 64-bit
driver, and then use the Microsoft Add Printer tool to
install it.

Windows Server 2012 R2, 64- download from the printer-support website. Download the
bit driver, and then use the Microsoft Add Printer tool to
install it.

Windows Server 2016, 64-bit
install it.
Windows Server 2019, 64-bit The PCL 6 printer-specific print driver is available for

install it.
macOS 10.13 High Sierra, Download HP Easy Start from 123.hp.com/LaserJet, and

macOS 10.14 Mojave then use it to install the print driver.
NOTE:
Supported operating systems can change.
NOTE:
For a current list of supported operating systems and HP’s all-inclusive help for
the printer, go
to www.hp.com/support/colorljM751. www.hp.com/support/colorljE75245. www.hp
.com/support/colorljM856, www.hp.com/support/colorljM776MFP or www.hp.com/
support/colorljE85055.
NOTE:
For details on client and server operating systems and for HP UPD driver support
for this printer, go to www.hp.com/go/upd. Under Additional information,
click Specifications.
Minimum system requirements
Windows macOS
 Internet connection
 Dedicated USB 1.1 or 2.0  Internet connection
connection or a network  Dedicated USB 1.1 or 2.0
connection connection or a network
 2 GB of available hard-disk space connection
 1 GB RAM (32-bit) or 2 GB RAM  1.5 GB of available hard-disk space
(64-bit)
NOTE:
The Windows software installer installs the HP Smart Device Agent Base service.
The file size is less than 100 kb. Its only function is to check for printers
connected via USB hourly. No data is collected. If a USB printer is found, it then
tries to locate a JetAdvantage Management Connector (JAMc) instance on the
network. If a JAMc is found, the HP Smart Device Agent Base is securely
upgraded to a full Smart Device Agent from JAMc, which will then allow printed
pages to be accounted for in a Managed Print Services (MPS) account. The
driver-only web packs downloaded from www.hp.com for the printer and installed
through the Add Printer wizard do not install this service.
To uninstall the service, open the Control Panel, select Programs or Programs
and Features, and then select Add/Remove Programs or Uninstall a
Program to remove the service. The file name is HPSmartDeviceAgentBase.
Mobile printing solutions

HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a
laptop, tablet, smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
NOTE:
Update the printer firmware to ensure all mobile printing capabilities are
supported.
 Wi-Fi Direct (wireless models only, with HP Jetdirect 3100w

BLE/NFC/Wireless accessory installed)
 HP ePrint via email (Requires HP Web Services to be enabled and the printer
to be registered with HP Connected)
 HP Smart app
 Google Cloud Print
 AirPrint
 Android Printing
 HP Roam
Remote management
Remote management tools allow Enterprise customers to manage printers located in
remote offices or manage a fleet of printers.
The remote management options for the printer include the following:
 HP Embedded Web Server (EWS): Included with the product, the EWS is a Web-
based tool used to monitor the product, enable product features, and configure
product settings. Additional information is included in other sections of this
course.
 HP Web Jetadmin: A free utility from HP that enables administrators to remotely
manage individual products or a fleet of products on a network.
 HP JetAdvantage Security Manager (formerly HP Imaging and Printing Security
Center):
Administrators can use Security Manager to create and apply security policies to
networked HP printers. Security Manager can assess printers on the network
and make sure that printing, imaging and digital-sending features conform to
predefined security policies.
More information about each of the remote management options is at www.hp.com. Search
HP University for updated training resources for the printer.
Supplies, accessories and parts

Learn about the supplies, accessories and parts for the printer.
Order supplies, accessories, and parts

Find out how to order replacement supplies, accessories, and parts for the printer.
Ordering
Order parts, supplies, or accessories through one of the following channels.
Order supplies and

www.hp.com/go/suresupply
paper
Order genuine
HP parts or www.hp.com/buy/parts
accessories
Order through
service or support Contact an HP-authorized service or support provider.
providers
To access, in a supported web browser on your computer, enter the

Order using the
printer IP address or host name in the address/URL field. The EWS
HP Embedded Web
contains a link to the HP SureSupply website, which provides
Server (EWS)
options for purchasing Original HP supplies.
Supplies and accessories

To order supplies or accessories, find the correct part number.
Supplies
Cartridge Part
Item Description
number number
HP 659A Black Original Standard-yield replacement

659A W2010A
LaserJet Toner Cartridge black toner cartridge
HP 659X High Yield Black

High-yield replacement black
Original LaserJet Toner 659X W2010X
toner cartridge
Cartridge
HP 659A Cyan Original Standard-yield replacement

659A W2011A
LaserJet Toner Cartridge cyan toner cartridge
HP 659X High Yield Cyan

High-yield replacement cyan
toner cartridge
Cartridge
HP 659A Magenta Original Standard-yield replacement

659A W2013A
LaserJet Toner Cartridge magenta toner cartridge
HP 659X High Yield High-yield replacement 659X W2013X

Magenta Original LaserJet
magenta toner cartridge
Toner Cartridge
HP 659A Yellow Original Standard-yield replacement

659A W2012A
LaserJet Toner Cartridge yellow toner cartridge
HP 659X High Yield Yellow

High-yield replacement
yellow toner cartridge
Cartridge
HP Imaging Drum Replacement imaging drum 660A W2004A
Replacement staple cartridge

Not
HP Inner Finisher Staples for models with inner J8J96A
applicable
finisher
Accessories
Cartridge Part
Item Description
number number
Optional 550-sheet paper tray

NOTE:
HP LaserJet 550-sheet Paper Not
The printer supports T3V27A
Tray applicable
up to two 550-sheet
paper trays.
Optional 2 x 550-sheet paper

HP LaserJet 2 x 550-sheet Not
tray and stand to support the T3V29A
Paper Tray and Stand applicable
printer
Optional 2,700-sheet paper

HP LaserJet 2,700-sheet HCI Not
tray and stand to support the T3V30A
Paper Tray and Stand applicable
printer
Not
HP LaserJet Stand Optional printer stand T3V28A
applicable
HP Jetdirect 2900nw Print HP Jetdirect accessory for Not J8031A

Server Wi-Fi connectivity and an applicable
additional Ethernet port
HP Jetdirect 3100w HP Jetdirect accessory for

Not
BLE/NFC/Wireless Wi-Fi, BLE, NFC, and 3JN69A
applicable
Accessory proximity badge reading
Two optional USB ports for

Not
HP Internal USB ports connecting third-party B5L28A
applicable
devices
Optional port accessory for

Not
HP Foreign Interface Harness connecting third-party B5L31A
applicable
devices.
HP Secure High Performance Optional 500 GB FIPS140 Not

B5L29A
Hard Disk Drive certified hard drive applicable
HP 1 GB DDR3 x32 144-Pin Optional DIMM for Not

E5K48A
800MHz SODIMM expanding the memory applicable
Maintenance/long-life consumables
Maintain optimal print quality with Certified HP Genuine Long Life Consumables (LLCs).
Maintenance/long-life consumables
Maintenance/LLC Kit Part number Estimated life1
HP LaserJet 110V Fuser Kit 4YL16A 150,000 pages*
HP LaserJet 220V Fuser Kit 4YL17A 150,000 pages*
HP LaserJet Image Transfer Kit 3WT89A 150,000 pages*
HP LaserJet Toner Collection

3WT90A 90,000 pages*
Unit
1
HP Maintenance/Long Life Consumables (LLC) life specifications are estimations based on

the LLC life test conditions listed below. Actual individual life/yield during normal use varies
depending on usage, environment, paper and other factors. Estimated life is not an implied
guarantee or warrantable.
*
The LLC life test conditions:
Print coverage: 5% evenly distributed across the page

Environment: 17° to 25°C (62.6° to 77°F); 30%-70% relative humidity (RH)

Media size: Letter/A4

Media weight: 75 g/m2 (20 lb) plain media

Job size: 4 pages or more on average

Long-edge feed (Letter/A4)

Factors that can reduce life from the conditions above:
 Media narrower than Letter/A4 widths (thermal slowdowns equal more
rotations)
 Paper heavier than 75 g/m2 (20 lb) (heavier media creates higher stress on
printer components)
 Print jobs smaller than 4 pages (smaller jobs mean more thermal cycling and
more rotations)
Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce
repair time.
NOTE:
More information about the CSR program and benefits can be found
at www.hp.com/go/csr-support and www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting
an HP-authorized service or support provider. When ordering, one of the following will be
needed: part number, serial number (found on back of printer), product number, or printer
name.
 Parts listed as Mandatory self-replacement are to be installed by customers,
unless you are willing to pay HP service personnel to perform the repair. For
these parts, on-site or return-to-depot support is not provided under the
HP printer warranty.
 Parts listed as Optional self-replacement can be installed by HP service
personnel at your request for no additional charge during the printer warranty
period.
Customer self-repair parts
Self-
Item Description replacement
options
550-sheet paper tray Replacement 550-sheet paper tray Mandatory
Tray 2 Replacement Tray 2 paper tray Mandatory
Toner collection unit Replacement toner collection unit Mandatory

Fuser Replacement fuser Mandatory
Document feeder rollers (M776 Replacement rollers for the

Mandatory
only) automatic document feeder
Replacement Tray 1 pickup and

Tray 1 rollers Mandatory
separation rollers
Replacement Tray 2 pickup and

Tray 2 rollers Mandatory
separation rollers
Replacement intermediate transfer

Intermediate transfer belt Mandatory
belt
Replacement secondary transfer

Secondary transfer roller Mandatory
roller
Replacement foreign interface

Foreign interface harness Mandatory
harness
Internal USB ports Replacement internal USB ports Mandatory
Secure Hard Disk Drive Replacement hard disk drive Mandatory
Embedded Multi-Media Card

Replacement eMMC Mandatory
(eMMC) (M856, E85055 only)
Fax PCA (M776 only) Replacement fax PCA card Mandatory
Imaging drum Replacement imaging drum Mandatory
1 GB 90-Pin DDR3 x32 800

Replacement memory DIMM Mandatory
MHz SODIMM
Control panel (M856/E85055) Replacement control panel Mandatory
Control panel (M776) Replacement control panel Mandatory
Document feeder reflector (M776 Replacement reflector for the Mandatory

only) automatic document feeder
HP Jetdirect accessory for Wi-Fi

HP Jetdirect 2900nw Print Server connectivity and an additional Mandatory
Ethernet port
HP Jetdirect accessory for Wi-Fi,

HP Jetdirect 3100w
BLE, NFC, and proximity badge Mandatory
BLE/NFC/Wireless Accessory
reading
Dynamic security
Learn about dynamic-security-enabled printers.
Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges
using a non-HP chip or modified or non-HP circuitry* might not work. And, those that work
today might not work in the future.
As is standard in the printing business, HP has a process for authenticating cartridges. HP
continues to use security measures to protect the quality of our customer experience,
maintain the integrity of our printing systems, and protect our intellectual property. These
measures include authentication methods that change periodically and might prevent some
third-party supplies from working now or in the future. HP printers and original HP
cartridges deliver the best quality, security and reliability. When cartridges are cloned or
counterfeited, the customer is exposed to quality and potential security risks, compromising
the printing experience.
*Non-HP Chips and modified or non-HP electronic circuitry are not produced or
validated by HP. HP cannot guarantee that these chips or circuitry will work in your printer
now or in the future. If you are using a non-original HP cartridge, please check with your
supplier to ensure your cartridge has an original HP security chip or unmodified HP
electronic circuitry.
Configure the HP toner-cartridge-protection supply settings

A network administrator can configure the toner-cartridge-protection settings using the
printer control panel or the HP Embedded Web Server (EWS).
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed
in the printer and protect the cartridges that are installed from theft.
In HP Web Jetadmin, the settings are located under the Device Management pane in the
following menu chain: Config > Supplies > Cartridge Policy or Cartridge Protection.
These features are available with HP FutureSmart versions 3 and later. Both features are
off by default.
 Cartridge Policy: This feature protects the printer from counterfeit toner
cartridges by allowing only genuine HP cartridges to be used with the printer.
Using genuine HP cartridges ensures the best possible print quality. When
someone installs a cartridge that is not a genuine HP cartridge, the printer
control panel displays a message that the cartridge is unauthorized and it
provides information explaining how to proceed.
 Cartridge Protection: This feature permanently associates toner cartridges
with a specific printer, or fleet of printers, so they cannot be used in other
printers. Protecting cartridges protects your investment. When this feature is
enabled, if someone attempts to transfer a protected cartridge from the
original printer into an unauthorized printer, that printer will not print with the
protected cartridge. The printer control panel displays a message that the
cartridge is protected, and it provides information explaining how to proceed.
CAUTION:
After enabling cartridge protection for the printer, all subsequent toner
cartridges installed in the printer are automatically
and permanently protected. To avoid protecting a new cartridge,
disable the feature before installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that
are currently installed.
Enable or disable the Cartridge Policy feature

The Cartridge Policy feature can be enabled or disabled using the control panel or the
Embedded Web Server (EWS).
NOTE:
Enabling or disabling this feature might require entering an administrator
password.
Check with your administrator to determine if an administrator password has been
set. EWS passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy
feature. This allows only genuine HP cartridges to be used with the printer.
1. From the Home screen on the printer control panel, navigate to
the Settings application, and then select the Settings icon.
2. Open the following menus:
a. Manage Supplies
b. Cartridge Policy
3. Select Authorized HP.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy
feature. This removes the restriction that only genuine HP cartridges can be used.
a. Manage Supplies
b. Cartridge Policy
3. Select Off.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy
feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This
allows only genuine HP cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the
Information icon , and then touch the Ethernet icon to

display the IP address or host name.
b. Open a web browser, and in the address line, type the IP
address or host name exactly as it displays on the printer control
panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE:
If the web browser displays a message indicating that

accessing the website might not be safe, select the option
to continue to the website. Accessing this website will not
harm the computer.
2. Open the Copy/Print tab.
3. From the left navigation pane, select Manage Supplies.
4. In the Supply Settings area, select Authorized HP from the Cartridge
Policy drop-down list.
5. Click the Apply button to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy
feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This
removes the restriction that only genuine HP cartridges can be used.

opens.
NOTE:

harm the computer.
4. In the Supply Settings area, select Off from the Cartridge Policy drop-down
list.
6. Troubleshoot Cartridge Policy control panel error messages

7. Review the recommended actions for Cartridge Policy error messages.
Cartridge Policy control panel error messages
Error message Description Recommended action
The administrator
has configured Replace the cartridge with a genuine HP
this printer to use toner cartridge.
only genuine HP If you believe you purchased a genuine HP
10.0X.30 supplies that are supply,
Unauthorized Cartridge still under visit www.hp.com/go/anticounterfeit to
warranty. The determine if the toner cartridge is a genuine
cartridge must be HP cartridge, and learn what to do if it is
replaced to not a genuine HP cartridge.
continue printing.
Enable or disable the Cartridge Protection feature

The Cartridge Protection feature can be enabled or disabled using the control panel or the
NOTE:
password.
Enable or disable the Cartridge Protection feature

The Cartridge Protection feature can be enabled or disabled using the control panel or the
NOTE:
password.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection
feature. This protects the cartridges associated with the printer from being stolen and used
in other printers.
a. Manage Supplies
b. Cartridge Protection
3. Select Protect Cartridges.
4. When the printer prompts to confirm, select Continue to enable the feature.
CAUTION:
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection
feature. This removes protection for any new cartridges installed in the printer.
a. Manage Supplies
b. Cartridge Protection
3. Select Off.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection
feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other
printers.

opens.
NOTE:

harm the computer.
4. In the Supply Settings area, select Protect cartridges from the Cartridge
Protection drop-down list.
CAUTION:
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection
feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This
removes protection for any new cartridges installed in the printer.

opens.
NOTE:

harm the computer.
4. In the Supply Settings area, select Off from the Cartridge Protection drop-
down list.
6. Troubleshoot Cartridge Protection control panel error messages
7. Review the recommended actions for Cartridge Protection error messages.
Cartridge Protection control panel error messages
Recommended
Error message Description
action
The cartridge can only be used in the

printer or fleet of printers that initially
protected it using HP Cartridge Protection.
Replace the cartridge
10.0X.57 The Cartridge Protection feature allows an with a new toner
Protected Cartridge administrator to restrict cartridges to work cartridge.
in only one printer or fleet of printers. The
cartridge must be replaced to continue
printing.
Warranty information
Use the following resources to obtain warranty information for the printer.
MFP M776 printers are covered under a standard 1-year, on-site warranty.
Standard CSR policies apply during the warranty period:
 Mandatory CSR parts must be replaced by the customer. The customer can elect to
have a certified service agent replace the part at an additional charge.
The full description of the warranty is posted at the printer-specific support Web sites,
which are available to the public.
Set up and configure

This course module provides information on how to set up and configure the printer.
 Setup process overview

 Download and install the printer software
 Set up and configuration tools

By the end of this module, students should be able to perform the following:
 Describe the steps in the setup process.
 Download the printer software.
 Understand which tools are available for setting up and configuring the printer.
Setup process overview

The printer is shipped with the toner cartridges in place (SCIP). No further user interaction
is required for the print cartridge. The cartridge is configured for use the first time the printer
is turned on.
The general steps for setting up the printer are:
1. Set up the printer hardware.
a. Unpack the box or boxes.
b. Remove all packing material.
c. Install any paper trays (if applicable).
d. Attach all necessary power and network cables.
Refer to the printer's Hardware Install Guide for more details.
2. Load paper in the paper trays, such as the multipurpose tray (Tray 1) and Tray
2.
The Use and Maintain section of this course provides detailed instructions for
loading trays, envelopes and labels.
3. Download and install the printer software.
4. Enable features and configure basic settings.
Download and install the printer software

Learn how to download and install the printer software.
For IT-managed setup (Windows only), visit hp.com/go/upd to download and install the HP
Universal Print Driver.
Download HP Easy Start (Windows and macOS)

Use the following steps to download HP Easy Start and install the software (Windows and
macOS clients).
1. Go to 123.hp.com/laserjet and click Download.
2. Follow the onscreen instructions to download and launch HP Easy Start.
3. Follow the onscreen instructions to select and run the printer software
installation.
Download from the product support website (Windows)

Use the following steps to download and install the software (Windows clients and servers).
The HP PCL 6 driver is installed for Windows operating systems along with other optional
software.
1. Go to www.hp.com/support.
2. If needed, select the country/region.
3. Click Get software and drivers.
4. Identify the printer using the steps on the website.
5. Download the software for the printer model and operating system.
6. Launch the installation file by clicking on the .exe or .zip file.
Set up and configuration tools

Learn about the tools you can use to set up and configure the printer.
For information about the printer security features, see the Use and maintain section in
this training.
Embedded Web Server (EWS) – M751, E75245, M856, E85055

Use the EWS for advanced configuration of the M751, E75245, M856, E85055 printer
features.
For instructions on how to access the EWS for the M751, E75245, M856, E85055, see the
User Guide at www.hp.com/support/colorljM856 or www.hp.com/support/colorljE85055.
How to access the HP Embedded Web Server (EWS)

Use the following steps to open the EWS.
1. From the Home screen on the printer control panel, touch the Information
icon , and then touch the Ethernet icon to display the IP address
or host name.
2. Open a web browser, and in the address line, type the IP address or host
name exactly as it displays on the printer control panel. Press the Enter key
on the computer keyboard. The EWS opens.
NOTE:
If the web browser displays a message indicating that accessing the

website might not be safe, select the option to continue to the
website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
Internet Explorer (version 8.x or greater)
Google Chrome (version 34.x or greater)
Firefox (version 20.x or greater)
Windows® 8 or greater
 Internet Explorer (version 9.x or greater)
 Google Chrome (version 34.x or greater)
 Firefox (version 20.x or greater)
macOS
 Safari (version 5.x or greater)
Linux
EWS features (M751, E75245, M856, E85055)

The printer capabilities and the version of HP FutureSmart firmware loaded determine
which tabs and menu items display in the EWS.
The available tabs for the EWS include:
 Information
 General
 Print
 Supplies
 Troubleshooting
 Security
 HP Web Services
 Networking
For more information about each tab, refer to the printer User Guide.
Embedded Web Server (EWS) – M776 MFP

Use the EWS for advanced configuration of the M776 MFP printer features.
How to access the HP Embedded Web Server (EWS)

Use the following steps to open the EWS.
or host name.
2. Open a web browser, and in the address line, type the IP address or host
name exactly as it displays on the printer control panel. Press the Enter key
on the computer keyboard. The EWS opens.
NOTE:

To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
Internet Explorer (version 8.x or greater)
Google Chrome (version 34.x or greater)
Firefox (version 20.x or greater)
Windows® 8 or greater
 Internet Explorer (version 9.x or greater)
macOS
 Safari (version 5.x or greater)
Linux
EWS features (M776 MFP)

The printer capabilities and the version of HP FutureSmart firmware loaded determine
which tabs and menu items display in the EWS.
The available tabs for the EWS include:
 Information
 General
 Copy/Print
 Scan/Digital Send
 Fax
 Supplies
 Troubleshooting
 Security
 HP Web Services
 Networking
For more information about each tab, refer to the printer User Guide.
AirPrint (iOS/macOS)
The printer supports printing with Apple AirPrint for iOS 4.2 and Mac OS X v10.9 or later.
Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.2 or later), iPhone (3GS or
later), or iPod touch (third generation or later).
More information about mobile printing is in the Use and maintain section of this training.
Use and maintain

This module explains how to use the major features of the printers, how to clean or
maintain components of the printer, how to troubleshoot common issues, how to install
CSR parts, and how to clear common paper jams.
 Load paper trays

 Key printer features and tasks
 Customer self-repair (CSR) parts and supplies
 Clear paper jams
 Clean the printer
A customer should be able to perform all of the actions and tasks described.

By the completion of this module, students should be able to:
 Load the paper trays
 Describe printing features including print tasks and mobile printing.
 Describe the printer's security features.
 Describe the Customer Self-Repair (CSR) parts policy and replace CSR parts and
supplies.
 Clear paper jams from the possible jam locations.
 Clean the printer.
Load paper trays

Learn how to load and use the paper trays, including how to load special items such as
envelopes and labels.
Introduction
Use caution when loading the paper trays.
CAUTION:
Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while moving the printer.
Keep hands out of paper trays or drawers when closing.
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper into Tray 1.
Introduction
The following information describes how to load paper into Tray 1. This tray holds up to 100
sheets of 75 g/m2 (20 lb) paper or 10 envelopes.
Tray 1 paper orientation

Position paper correctly in Tray 1 to ensure the best print quality.
Letterhead or preprinted—portrait
Duplex mode Paper size How to load paper
Face-down
12x18, 11x17, RA3, SRA3, A3, 8K
(273x394 mm), 8K (270x390 mm), 8K Bottom edge leading into
1-sided printing (260x368 mm), B4 (JIS), Legal, Oficio the printer
(8.5x13), Oficio (216x340 mm), SRA4,
RA4, A4, Letter
Face-down
Left side of pre-printed
image leading into the
printer
A4, Letter, Executive, A5, 16K NOTE:
(197x273 mm) 16K (195x270 mm), This is the
1-sided printing
16K (184x260 mm), B5 (JIS), Double preferred
Japan Postcard (148x200 mm) orientation when
printing on A4 or
Letter.
Face-up
Automatic 2-sided 12x18, 11x17, RA3, SRA3, A3, 8K
printing or with (273x394 mm), 8K (270x390 mm), 8K Top edge leading into the
Alternative (260x368 mm), B4 (JIS), Legal, Oficio printer
Letterhead Mode (8.5x13), Oficio (216x340 mm), SRA4,
enabled RA4, A4, Letter
Automatic 2-sided A4, Letter, Executive, A5, 16K Face-up

Right side of pre-printed
image leading into the
printer
printing or with NOTE:
(197x273 mm) 16K (195x270 mm),
Alternative This is the
16K (184x260 mm), B5 (JIS), Double
Letterhead Mode preferred
Japan Postcard (148x200 mm)
enabled orientation when
printing on A4 or
Letter.
Letterhead or preprinted—landscape
Face-down
12x18, 11x17, RA3, SRA3, A3, 8K Left side of pre-printed
(273x394 mm), 8K (270x390 mm), 8K image leading into the
1-sided printing (260x368 mm), B4 (JIS), Legal, Oficio printer
(8.5x13), Oficio (216x340 mm), SRA4,
RA4, A4, Letter
Face-up
Automatic 2-sided 12x18, 11x17, RA3, SRA3, A3, 8K Right side of the pre-
printing or with (273x394 mm), 8K (270x390 mm), 8K printed image leading
Alternative (260x368 mm), B4 (JIS), Legal, Oficio into the printer
Letterhead Mode (8.5x13), Oficio (216x340 mm), SRA4,
enabled RA4, A4, Letter
1-sided printing A4, Letter, Executive, A5, 16K Face-down

(197x273 mm) 16K (195x270 mm),
Bottom edge leading into
the printer
NOTE:
This is the
preferred
orientation when
printing on A4 or
Letter.
Face-up
Top edge leading into the
printer
Automatic 2-sided NOTE:
A4, Letter, Executive, A5, 16K
printing or with This is the
(197x273 mm) 16K (195x270 mm),
Alternative preferred
Letterhead Mode orientation when
enabled printing on A4 or
Letter.
Prepunched—portrait
How to load
Duplex mode Paper size
paper
Face-down
12x18, 11x17, RA3, SRA3, A3, 8K Holes

(273x394 mm), 8K (270x390 mm), 8K toward the
1-sided printing (260x368 mm), B4 (JIS), Legal, Oficio back of the
(8.5x13), Oficio (216x340 mm), SRA4, RA4, printer
A4, Letter
Face-up
12x18, 11x17, RA3, SRA3, A3, 8K Holes

Automatic 2-sided toward the
(273x394 mm), 8K (270x390 mm), 8K
printing or with back of the
(260x368 mm), B4 (JIS), Legal, Oficio
Alternative Letterhead printer
(8.5x13), Oficio (216x340 mm), SRA4, RA4,
Mode enabled
A4, Letter
Prepunched—landscape
Face-down
Holes away from the
printer
A4, Letter, Executive, A5, 16K NOTE:
(197x273 mm) 16K (195x270 mm), This is the
1-sided printing 16K (184x260 mm), B5 (JIS), preferred
Double Japan Postcard orientation when
(148x200 mm) printing on A4 or
Letter.
Face-up
Holes towards the printer
NOTE:
Automatic 2-sided A4, Letter, Executive, A5, 16K
printing or with (197x273 mm) 16K (195x270 mm), This is the
Alternative 16K (184x260 mm), B5 (JIS), preferred
Letterhead Mode Double Japan Postcard orientation when
enabled (148x200 mm) printing on A4 or
Letter.
Load paper to Tray 2

The following information describes how to load paper into Tray 2.
Introduction
The following information describes how to load paper into Tray 2. The tray holds up to 550
sheets of 75 g/m2 (20 lb) paper.
NOTE:
The paper guides may be locked before use and may not be adjustable.
CAUTION:
Tray 2 paper orientation

Position paper correctly in Tray 2 to ensure the best print quality.
Face-up
Top edge at the back of
the tray
NOTE:
A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K This is the
1-sided printing preferred
(184x260 mm), B5 (JIS), Double
printing on A4 or
Letter.
Face-up
11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), Top edge at the right side
1-sided printing B4 (JIS), Legal, Oficio (8.5x13), of the tray
Oficio (216x340 mm), SRA4, RA4,
A4, Letter
Face-down
the tray
A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K
Letter.
Face-down
Automatic 2-sided 11x17, A3, 8K (273x397 mm), 8K
printing or with (270x390 mm), 8K (260x368 mm), Top edge at the left side
Alternative B4 (JIS), Legal, Oficio (8.5x13), of the tray
Letterhead Mode Oficio (216x340 mm), SRA4, RA4,
enabled A4, Letter
Face-up
Top edge at the right side
of the tray
NOTE:
A4, Letter, 16K (197x273 mm) 16K
printing on A4 or
Letter.
Face-up
11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), Top edge at the back of
1-sided printing B4 (JIS), Legal, Oficio (8.5x13), the tray
A4, Letter
Face-down
Top edge at the left side
of the tray
A4, Letter, 16K (197x273 mm) 16K
Letter.
Face-down
printing or with (270x390 mm), 8K (260x368 mm), Top edge at the back of
Alternative B4 (JIS), Legal, Oficio (8.5x13), the tray
enabled A4, Letter
Face-up
Holes at the left side of the
tray, with the top of the
form at the rear of the
printer
A4, Letter, 16K (197x273 mm) 16K
(195x270 mm), Executive, A5, 16K NOTE:
1-sided printing
(184x260 mm), B5 (JIS), Double This is the preferred
printing on A4 or
Letter.
Face-up
11x17, A3, 8K (273x397 mm), 8K
(270x390 mm), 8K (260x368 mm), Holes at the back of the
1-sided printing B4 (JIS), Legal, Oficio (8.5x13), tray
A4, Letter
Face-down
Holes at the right side of
the tray
Automatic 2-sided
A4, Letter, 16K (197x273 mm) 16K NOTE:
printing or with
(195x270 mm), Executive, A5, 16K This is the preferred
Alternative
(184x260 mm), B5 (JIS), Double orientation when
Letterhead Mode
Japan Postcard (148x200 mm) printing on A4 or
enabled
Letter.
Face-down
printing or with (270x390 mm), 8K (260x368 mm), Holes at the back of the
Alternative B4 (JIS), Legal, Oficio (8.5x13), tray
enabled A4, Letter
Load paper to the 550-sheet paper tray

The following information describes how to load paper into the 550-sheet paper tray.
Introduction
The following information describes how to load paper into the optional 550-sheet tray. This
tray holds up to 550 sheets of 75 g/m2 (20 lb) paper.
NOTE:
CAUTION:
550-sheet paper tray paper orientation

Position paper correctly in the 550-sheet tray to ensure the best print quality.
Face-up
the tray
NOTE:
A4, Letter, 16K (197x273 mm) 16K
(184x260 mm), B5 (JIS), Double Japan
Postcard (148x200 mm) orientation when
printing on A4 or
Letter.
Face-up
12x18, 11x17, A3, 8K (273x397 mm),
8K (270x390 mm), 8K (260x368 mm), Top edge at the right side
SRA4, RA4, A4, Letter
Automatic 2-sided A4, Letter, 16K (197x273 mm) 16K Face-down

printing or with (195x270 mm), Executive, A5, 16K
Alternative (184x260 mm), B5 (JIS), Double Japan
the tray
Letterhead Mode Postcard (148x200 mm)
enabled NOTE:
This is the
preferred
orientation when
printing on A4 or
Letter.
Face-down
Automatic 2-sided 12x18, 11x17, A3, 8K (273x397 mm),
printing or with 8K (270x390 mm), 8K (260x368 mm), Top edge at the left side
enabled SRA4, RA4, A4, Letter
Face-up
of the tray
NOTE:
A4, Letter, 16K (197x273 mm) 16K
printing on A4 or
Letter.
Face-up
12x18, 11x17, A3, 8K (273x397 mm),
8K (270x390 mm), 8K (260x368 mm), Top edge at the back of
Automatic 2-sided 12x18, 11x17, A3, 8K (273x397 mm), Face-down

printing or with 8K (270x390 mm), 8K (260x368 mm),
Alternative B4 (JIS), Legal, Oficio (8.5x13),
the tray
Face-down
of the tray
A4, Letter, 16K (197x273 mm) 16K
Postcard (148x200 mm)
Letter.
Face-up
printer
A4, Letter, 16K (197x273 mm) 16K
1-sided printing
printing on A4 or
Letter.
Face-up
12x18, 11x17, A3, 8K (273x397 mm),
8K (270x390 mm), 8K (260x368 Holes at the back of the
1-sided printing mm), B4 (JIS), Legal, Oficio tray
(8.5x13), Oficio (216x340 mm),
SRA3, RA3, SRA4, RA4, A4, Letter
Automatic 2-sided A4, Letter, 16K (197x273 mm) 16K Face-down

the tray
printing or with NOTE:
Alternative This is the preferred
Letter.
Face-down
printing or with 8K (270x390 mm), 8K (260x368 Holes at the back of the
Alternative mm), B4 (JIS), Legal, Oficio tray
Letterhead Mode (8.5x13), Oficio (216x340 mm),
enabled SRA3, RA3, SRA4, RA4, A4, Letter
Load paper to the 2 x 550-sheet paper trays

The following information describes how to load paper into the 2 x 550-sheet paper trays.
Introduction
The following information describes how to load paper into the optional 2 x 550-sheet paper
trays. These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper.
NOTE:
The procedure to load paper for Tray 4 is the same as for Tray 3. Only Tray 3 is
shown here.
NOTE:
CAUTION:
2 x 550-sheet paper tray paper orientation

Position paper correctly in the 2 x 550-sheet trays to ensure the best print quality.
1-sided printing A4, Letter, 16K (197x273 mm) 16K Face-up

the tray
NOTE:
This is the
preferred
orientation when
printing on A4 or
Letter.
Face-up
12x18, 11x17, A3, 8K (273x397 mm),
Face-down
the tray
A4, Letter, 16K (197x273 mm) 16K
Letter.
Face-down

Face-up
of the tray
NOTE:
A4, Letter, 16K (197x273 mm) 16K
printing on A4 or
Letter.
Face-up
12x18, 11x17, A3, 8K (273x397 mm),
Face-down
printing or with 8K (270x390 mm), 8K (260x368 mm), Top edge at the back of
Face-down
of the tray
A4, Letter, 16K (197x273 mm) 16K
Letter.

Face-up
printer
A4, Letter, 16K (197x273 mm) 16K
1-sided printing
printing on A4 or
Letter.
Face-up
12x18, 11x17, A3, 8K (273x397 mm),
(8.5x13), Oficio (216x340 mm),
Face-down
the tray
Automatic 2-sided
printing or with
Alternative
Letterhead Mode
enabled
Letter.
Face-down
2 x 550-sheet paper tray paper orientation

Position paper correctly in the 2 x 550-sheet trays to ensure the best print quality.
Face-up
the tray
NOTE:
A4, Letter, 16K (197x273 mm) 16K
printing on A4 or
Letter.
Face-up
12x18, 11x17, A3, 8K (273x397 mm),
Face-down
the tray
A4, Letter, 16K (197x273 mm) 16K
Letter.
Face-down
Face-up
of the tray
NOTE:
A4, Letter, 16K (197x273 mm) 16K
printing on A4 or
Letter.
Face-up
12x18, 11x17, A3, 8K (273x397 mm),
Face-down
printing or with 8K (270x390 mm), 8K (260x368 mm), Top edge at the back of
Face-down
of the tray
A4, Letter, 16K (197x273 mm) 16K
Letter.
Face-up
printer
A4, Letter, 16K (197x273 mm) 16K
1-sided printing
printing on A4 or
Letter.
Face-up
12x18, 11x17, A3, 8K (273x397 mm),
(8.5x13), Oficio (216x340 mm),
Face-down
the tray
Automatic 2-sided
printing or with
Alternative
Letterhead Mode
enabled
Letter.
Face-down
Load paper to the 2,700-sheet high-capacity input paper trays
The following information describes how to load paper into the HCI paper trays.
Introduction
The following information describes how to load paper into the high-capacity input (HCI)
paper tray. This tray holds up to 2,700 sheets of 75 g/m2 (20 lb) paper.
CAUTION:
2,700-sheet HCI paper tray paper orientation

Position paper correctly in the HCI trays to ensure the best print quality.
Paper
Duplex mode How to load paper
size
Face-down
A4, the tray
1-sided printing
Letter
Face-up
Automatic 2-sided printing or with Alternative A4, the tray
Letterhead Mode enabled Letter
Paper
size
1-sided printing A4, Face-down

Letter
of the tray
Face-up
Automatic 2-sided printing or with Alternative A4, of the tray
Letterhead Mode enabled Letter
Prepunched-landscape
Paper
size
Face-down
A4, Holes at the left side of the tray

1-sided printing
Letter
Face-up
Holes at the right side of the tray,
Automatic 2-sided printing or with A4, with the top of the form to the right
Alternative Letterhead Mode enabled Letter side
Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into
the tray the same way for all jobs, whether printing to one side of the sheet of paper or to
both sides. When using this mode, load paper as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus

Use the Settings menu to set the Alternative Letterhead Mode setting.
1. From the Home screen on the printer control panel, navigate to and open
the Settings menu.
a. Copy/Print or Print
b. Manage Trays
c. Alternative Letterhead Mode
3. Select On.
Load and print envelopes
Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
Print envelopes
To print envelopes using the manual feed option, follow these steps to select the correct
settings in the print driver, and then load the envelopes into the tray after sending the print
job to the printer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click
the Properties or Preferences button to open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE:
To access these features from a Windows 8.1 Start screen app,

select Devices, select Print, and then select the printer.
NOTE:
To access these features from Windows 10, select Print, and then

select the printer.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
9. Envelope orientation
10. Envelopes need to be loaded in a specific manner in order to print correctly.
11. NOTE:
12. The printer does not support duplex printing on envelopes.
Envelope orientation
Tray Envelope size How to load
Tray Envelope #9, Envelope #10, Envelope Monarch, Face-down

1 Envelope DL, Envelope B5, Envelope C5 (wallet),
Top edge toward the
Envelope C6
back of the printer
Face-down
Top edge leading into
Tray the printer
Envelope B5, Envelope C5 (pocket)
1
Load and print labels

To print on sheets of labels, use Tray 1 or the 550-sheet trays.
Manually feed labels

Use the manual feed mode to print sheets of labels.
NOTE:
NOTE:
To access these features from a Windows 8.1 Start screen app,

select Devices, select Print, and then select the printer.
NOTE:
To access these features from Windows 10, select Print, and then

select the printer.
4. In the Paper size drop-down list, select the correct size for the sheets of
labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
NOTE:
When using manual feed, the printer prints from the lowest-numbered
tray that is configured for the correct size of paper, so it is not
necessary to specify a particular tray. For example, if Tray 2 is
configured for labels, the printer will print from Tray 2. If Tray 3 is
installed and configured for labels, but Tray 2 is not configured for
labels, the printer will print from Tray 3.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
9. Label orientation
10. Labels need to be loaded in a specific manner in order to print correctly.
Label orientation
Tray How to load labels
Face-down
Bottom edge leading into the printer
Tray 1
Face-up
550-sheet Top edge at the back of the tray

trays
Key printer features and tasks

Review the following key printer features and tasks.
Print
Print using the software, or print from a mobile device or USB flash drive.
Print tasks (Windows)

Learn about common printing tasks for Windows users.
How to print (Windows)

Use the Print option from a software application to select the printer and basic options for
your print job.
The following procedure describes the basic printing process for Windows.
2. Select the printer from the list of printers. To change settings, click
NOTE:

In Windows 10, 8.1, and 8, these applications will have a different
layout with different features from what is described below for desktop
applications. To access the print feature from a Start screen app,
complete the following steps:
o Windows 10: Select Print, and then select the printer.
o Windows 8.1 or 8: Select Devices, select Print, and then
select the printer.
For the HP PCL-6 V4 driver, the HP AiO Printer Remote application
downloads additional driver features when More settings is selected.
NOTE:
For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to configure the available options. For
example, set the paper orientation on the Finishing tab, and set the paper
source, paper type, paper size, and quality settings on
the Paper/Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of
copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)

If your printer has an automatic duplexer installed, you can automatically print on both sides
of the paper. Use a paper size and type supported by the duplexer.
NOTE:

select the printer.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document
Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print
on paper that the duplexer does not support.
NOTE:

select the printer.
4. Select Print on both sides (manually), and then click OK to close
the Document Properties dialog.
5. In the Print dialog, click Print to print the first side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)

When you print from a software application using the Print option, you can select an option
to print multiple pages on a single sheet of paper. For example, you might want to do this if
you are printing a very large document and want to save paper.
NOTE:

select the printer.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order,
and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)

When you print from a software application using the Print option, you can set the paper
type you are using for your print job. For example, if your default paper type is Letter, but
you are using a different paper type for a print job, select that specific paper type.
NOTE:

select the printer.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog,
click Print to print the job.
If the tray needs to be configured, a tray configuration message displays on
the printer control panel.
6. Load the tray with the specified type and size of paper, and then close the
tray.
7. Touch the OK button to accept the detected type and size, or touch
the Modify button to choose a different paper size or type.
8. Select the correct type and size, and then touch the OK button.
Additional print tasks

Locate information on the Web for performing common printing tasks.
Go
to www.hp.com/support/colorljM751. www.hp.com/support/colorljE75245. www.hp.com/
colorljE85055.
Instructions are available for print tasks, such as the following:
 Create and use printing shortcuts or presets
 Select the paper size, or use a custom paper size
 Select the page orientation
 Create a booklet
 Scale a document to fit a specific paper size
 Print the first or last pages of the document on different paper
 Print watermarks on a document
Print tasks (macOS)

Print using the HP printing software for macOS, including how to print on both sides or print
multiple pages per sheet.
How to print (macOS)

Use the Print option from a software application to select the printer and basic options for
your print job.
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to
adjust the print settings.
NOTE:
The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (macOS)

If your printer has an automatic duplexer installed, you can automatically print on both sides
of the paper. Use a paper size and type supported by the duplexer.
NOTE:
This information applies to printers that include an automatic duplexer.
NOTE:
This feature is available if you install the HP print driver. It might not be available if
you are using AirPrint®.

3. Click Show Details or Copies & Pages, and then click the Layout menu.
macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and
then click the Layout menu.
NOTE:
4. Select a binding option from the Two-Sided drop-down list.

Manually print on both sides (macOS)

Use this procedure for printers that do not have an automatic duplexer installed or to print
on paper that the duplexer does not support.
NOTE:
This feature is available if you install the HP print driver. It might not be available if
you are using AirPrint.

3. Click Show Details or Copies & Pages, and then click the Manual
Duplex menu.
NOTE:
4. Click the Manual Duplex box, and select a binding option.

6. Go to the printer and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-
side facing down in the input tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)

When you print from a software application using the Print option, you can select an option
to print multiple pages on a single sheet of paper. For example, you might want to do this if
you are printing a very large document and want to save paper.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE:
4. From the Pages per Sheet drop-down list, select the number of pages that
you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages
on the sheet.
6. From the Borders menu, select the type of border to print around each page
on the sheet.
Select the paper type (macOS)

When you print from a software application using the Print option, you can set the paper
type you are using for your print job. For example, if your default paper type is Letter, but
you are using a different paper type for a print job, select that specific paper type.
3. Click Show Details or Copies & Pages, and then click the Media &
Quality menu or the Paper/Quality menu.
NOTE:
4. Select from the Media & Quality or Paper/Quality options.
NOTE:
This list contains the master set of options available. Some options
are not available on all printers.
o Media Type: Select the option for the type of paper for the print
job.
o Print Quality or Quality: Select the resolution level for the print
job.
o Edge-To-Edge Printing: Select this option to print close to the
paper edges.
Additional print tasks

Locate information on the Web for performing common printing tasks.
Go
colorljE85055.
Instructions are available for print tasks, such as the following:
 Create and use printing shortcuts or presets
 Select the paper size, or use a custom paper size
 Select the page orientation
 Create a booklet
 Scale a document to fit a specific paper size
 Print the first or last pages of the document on different paper
 Print watermarks on a document
Store print jobs on the printer to print later or print privately

Store print jobs in the printer memory for printing at a later time.
Introduction
The following information provides procedures for creating and printing documents that are
stored on the USB flash drive. These jobs can be printed at a later time or printed privately.
Create a stored job (Windows)

Store jobs on the USB flash drive for private or delayed printing.
2. Select the printer from the list of printers, and then
select Properties or Preferences.
NOTE:

select the printer.
3. Click the Job Storage tab.

4. Select a Job Storage Mode option:
o Proof and Hold: Print and proof one copy of a job, and then print
more copies.
o Personal Job: The job does not print until you request it at the
printer control panel. For this job-storage mode, you can select
one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, you must provide
the required PIN at the control panel. If you encrypt the job, you
must provide the required password at the control panel. The print
job is deleted from memory after it prints and is lost if the printer
loses power.
o Quick Copy: Print the requested number of copies of a job and
store a copy of the job in the printer memory so you can print it
again later.
o Stored Job: Store a job on the printer and allow other users to
print the job at any time. For this job-storage mode, you can select
one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, the person who
prints the job must provide the required PIN at the control panel. If
you encrypt the job, the person who prints the job must provide
the required password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then
enter the user name or the job name.
Select which option to use if another stored job already has that name:
o Use Job Name + (1-99): Append a unique number to the end of
the job name.
o Replace Existing File: Overwrite the existing stored job with the
new one.
6. Click the OK button to close the Document Properties dialog box. In
the Print dialog box, click the Print button to prin
Create a stored job (macOS)

Store jobs on the USB flash drive for private or delayed printing.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job
Storage menu.
NOTE:
If the Job Storage menu is not showing, follow the instructions in the
"Disable or enable job storage feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.

o Proof and Hold: Print and proof one copy of a job, and then print
more copies. The first copy prints immediately. Printing of the
subsequent copies must be initiated from the device's front control
panel. For example, if 10 copies are sent, one copy prints
immediately, and the other nine copies will print when the job is
retrieved. The job is deleted after all copies are printed.
o Personal Job: The job does not print until someone requests it at
the printer control panel. If the job has a personal identification
number (PIN), provide the required PIN at the control panel. The
print job is deleted from memory after it prints.
o Quick Copy: Print the requested number of copies of a job and
store a copy of the job in the printer memory to print it again later.
The job is deleted manually or by the job retention schedule.
o Stored Job: Store a job on the printer and allow other users to
print the job at any time. If the job has a personal identification
number (PIN), the person who prints the job must provide the
required PIN at the control panel. The job is deleted manually or
by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then
enter the user name or the job name.
NOTE:
macOS 10.14 Mojave and later: The print driver no longer includes
the Custom button. Use the options below the Mode drop-down list to
set up the saved job.
Select which option to use if another stored job already has that name.
o Use Job Name + (1-99): Append a unique number to the end of
the job name.
o Replace Existing File: Overwrite the existing stored job with the
new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-
down list, you can protect the job with a PIN. Type a 4-digit number in
the Use PIN to Print field. When other people attempt to print this job, the
printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job (M856, E85055)

Use the following procedure to print a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select Print from Job
Storage.
2. Select Choose, and then select the name of the folder where the job is stored.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or
password.
4. To adjust the number of copies, select the number of copies field. Use the
keypad to enter the number of copies to print.
5. Select Start or Print to print the job.
Print a stored job (M776)

Use the following procedure to print a job that is stored in the printer memory.
the Print application, and then select the Print icon.
2. Select Print from Job Storage.
password.
5. To adjust the number of copies, select the number of copies field. Use the
keypad to enter the number of copies to print.
6. Select Start or Print to print the job.
Delete a stored job

You can delete documents that have been saved to the printer when they are no longer
needed. You can also adjust the maximum number of jobs for the printer to store.
Delete a job that is stored on the printer (M856, E85055)

Use the control panel to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, select the Print from Job
Storage icon.
password.
4. Select the Trash button to delete the job.
Delete a job that is stored on the printer (M776)

Use the control panel to delete a job that is stored in the printer memory.
2. Select Print from Job Storage.
password.
5. Select the Trash button to delete the job.
Change the job storage limit

When a new job is stored in the printer memory, the printer overwrites any previous jobs
with the same user and job name. If a job is not already stored under the same user and
job name, and the printer needs additional space, the printer might delete other stored jobs
starting with the oldest.
When a new job is stored in the printer memory, the printer overwrites any previous jobs
with the same user and job name. If a job is not already stored under the same user and
job name, and the printer needs additional space, the printer might delete other stored jobs
starting with the oldest. Follow these steps to change the number of jobs that the printer
can store:
1. From the Home screen on the printer control panel, select Settings.
o Print
o Manage Stored Jobs
o Temporary Job Storage Limit
3. Use the keypad to enter the number of jobs that the printer stores.
4. Select Done to save the setting.
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
Introduction
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a
laptop, tablet, smartphone, or other mobile device.
To see the full list and to determine the best choice, go
to www.hp.com/go/LaserJetMobilePrinting.
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing

HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low
Energy (BLE) printing for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless
Accessory. This accessory is available as an option for HP printers that include a
hardware-integration pocket (HIP).
These features enable Wi-Fi capable (mobile) devices to make a wireless network
connection directly to the printer without using a wireless router.
The printer does not need to be connected to the network for this mobile walk-up printing to
work.
Use Wi-Fi Direct Print to print wirelessly from the following devices:
 iPhone, iPad, or iPod touch using Apple AirPrint
 Android mobile devices using the Android embedded print solution
For more information on wireless printing, go to www.hp.com/go/LaserJetMobilePrinting.
NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer
control panel.
Enable wireless printing

To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
1. From the Home screen on the printer control panel, select the Settings menu.
2. Select the following menus:
a. Networking
b. Wi-Fi Direct
c. Status
3. Select On, and then select OK to enable wireless printing.
Change the Wi-Fi Direct name

Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS).
NOTE:
In environments where more than one model of the same printer is installed, it
might be helpful to provide each printer a unique Wi-Fi Direct Name for easier
printer identification for HP Wi-Fi Direct printing. The Wireless network names,
e.g., Wireless, Wi-Fi Direct, etc. are available on the Information screen by
selecting the Information icon , and then selecting the Wi-Fi Direct icon
.
Complete the following procedure to change the printer Wi-Fi Direct name:
1. From the Home screen on the printer control panel, select the Settings icon.
a. Networking
b. Wi-Fi Direct
c. Wi-Fi Direct Name
3. Use the keypad to change the name in the Wi-Fi Direct Name text field, and
then select OK.
HP ePrint via email

Use HP ePrint via email to print documents by sending them as an email attachment to the
printer's email address from any email enabled device.
To use HP ePrint via email, the printer must meet these requirements:
 The printer must be connected to a wired or wireless network and have Internet
access.
 HP Web Services must be enabled on the printer, and the printer must be
registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:

b. From a computer on the same network as the printer, open a web
browser. In the address line, type the IP address or host name
exactly as it displays on the printer control panel. Press the Enter
key on the computer keyboard. The EWS opens.
NOTE:
If the web browser displays a message indicating that accessing

the website might not be safe, select the option to continue to the
2. Click the HP Web Services tab.
3. Select the option to enable Web Services.
NOTE:
Enabling Web Services might take several minutes.

4. Go to www.hpconnected.com to create an HP ePrint account and complete the
setup process.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running
macOS 10.7 Lion and newer.
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch
(third generation or later) in the following mobile applications:
 Mail
 Photos
 Safari
 iBooks
 Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple
device. For more information about using AirPrint and about which HP printers are
compatible with AirPrint, go to www.hp.com/go/MobilePrinting.
NOTE:
Before using AirPrint with a USB connection, verify the version number. AirPrint versions
1.3 and earlier do not support USB connections.
Android embedded printing

HP's built-in print solution for Android and Kindle enables mobile devices to automatically
find and print to HP printers that are either on a network or within wireless range for Wi-Fi
Direct printing.
The print solution is built into many versions of the operating system.
NOTE:
If printing is not available on your device, go to the Google Play > Android apps and install
the HP Print Service Plugin.
For more information on how to use Android embedded printing and which Android devices
are supported, go to www.hp.com/go/MobilePrinting.
Print from a USB flash drive

This printer features easy-access USB printing to print files without a computer.
The printer accepts standard USB flash drives in the USB port near the control panel. It
supports the following types of files:
 .pdf
 .prn
 .pcl
 .ps
 .cht
Enable the USB port for printing

The USB port is disabled by default. Before using this feature, enable the USB port.
Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing.
a. Copy/Print or Print
b. Enable Device USB
3. Select Enable Print from USB Drive.
Method two: Enable the USB port from the HP Embedded Web Server
(network-connected printers only)

Use the HP Embedded Web Server to enable the USB port for printing.
or host name.
2. Open a web browser, and in the address line, type the IP address exactly as
it displays on the printer control panel. Press the Enter key on the computer
keyboard. The EWS opens.
NOTE:

3. Select the Copy/Print tab for MFP models or the Print tab for SFP models.

4. In the left menu, select Print from USB Drive Settings.
5. Select Enable Print from USB Drive.
6. Click Apply.
Print USB documents

Print documents from a USB flash drive.
1. Insert the USB flash drive into the easy-access USB port.
NOTE:
The port might be covered. For some printers, the cover flips open.
For other printers, pull the cover straight out to remove it.

3. Select Print from USB Drive.
4. Select Choose, select the name of the document to print, and then
select Select.
NOTE:
The document might be in a folder. Open folders as necessary.
5. To adjust the number of copies, touch the box to the left of the Print button,
and then select the number of copies from the keypad that opens. To close
the keypad, select the Close button .

6. Select Print to print the document.
Print using high-speed USB 2.0 port (wired)

Enable the high-speed USB 2.0 port for wired USB printing. The port is located in the
interface ports area and is disabled by default.
Use one of the following methods to enable the high-speed USB 2.0 port. Once the port is
enabled, install the product software in order to print using this port.
Method one: Enable the high-speed USB 2.0 port from the printer control
panel menus
Use the control panel to enable the port.
a. General
b. Enable Device USB
3. Select the Enabled option.
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web
Server (network-connected printers only)

Use the HP EWS to enable the port.
1. Find the printer IP address. On the printer control panel, select the
Information button , and then select the Network icon to display
the IP address or host name.
2. Open a web browser, and in the address line, type the IP address exactly as
it displays on the printer control panel. Press the Enter key on the computer
keyboard. The EWS opens.
NOTE:

3. Select the Security tab.
4. On the left side of the screen, select General Security.
5. Scroll down to the Hardware Ports and select the following check boxes:
a. Enable Device USB
b. Enable Host USB plug and play
6. Click Apply.
Printer security features

Restrict who has access to configuration settings, secure data, and prevent access to
valuable hardware components.
Introduction
The printer includes several security features to restrict who has access to configuration
settings, to secure data, and to prevent access to valuable hardware components.
Security statements
Review this important security statement.
The printer supports security standards and recommended protocols that help you keep the
printer secure, protect critical information on your network, and simplify the way you
monitor and maintain the printer.
Assign an administrator password

Assign an administrator password for access to the printer and the HP Embedded Web
Server so that unauthorized users cannot change the printer settings.
Use the HP Embedded Web Server (EWS) to set the password

Use the following steps to set a password for the printer.

b. Open a web browser, and in the address line, type the IP address
or host name exactly as it displays on the printer control panel.
Press the Enter key on the computer keyboard. The EWS opens.
NOTE:
If the web browser displays a message indicating that accessing

the website might not be safe, select the option to continue to the
2. Click the Security tab.
3. Open the General Security menu.
4. In the area labeled Set the Local Administrator Password, enter the name to
associate with the password in the Username field.
5. Enter the password in the New Password field, and then enter it again in
the Verify Password field.
NOTE:
To change an existing password, first enter the existing password in the Old

Password field.
6. Click the Apply button.
IMPORTANT:
Make note of the password and store it in a safe place. The administrator
password cannot be recovered. If the administrator password is lost or
forgotten, contact HP Support for the assistance required to completely reset
the printer.
Click here to contact HP Support about resetting the printer password.
Provide user access credentials at the printer control panel

Use the following steps to sign into the control panel.
Some features on the printer control panel can be secured so that unauthorized people
cannot use them. When a feature is secured, the printer prompts you to sign in before you
can use it. You can also sign in without waiting for a prompt by selecting Sign In from the
printer control panel.
Typically, the credentials for signing in to the printer are the same as for signing in to the
network. Consult the network administrator for this printer if you have questions about
which credentials to use.
1. From the Home screen on the printer control panel, select Sign In.
2. Follow the prompts to enter the credentials.
NOTE:
To maintain security for the printer, select Sign Out when you have finished using
the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the
printer. IPsec provides host-to-host authentication, data integrity, and encryption of network
communications.
For printers that are connected to the network and have an HP Jetdirect print server, you
can configure IPsec by using the Networking tab in the HP Embedded Web Server.
Encryption support: HP High Performance Secure Hard Disks

The hard disk provides hardware-based encryption so you can securely store sensitive
data without impacting printer performance. This hard disk uses the latest Advanced
Encryption Standard (AES) and has versatile time-saving features and robust functionality.
Use the Security menu in the HP Embedded Web Server to configure the disk.
Lock the formatter

The formatter has a slot that you can use to attach a security cable.
Locking the formatter prevents someone from removing valuable components from it.
Software and firmware updates

HP regularly updates features that are available in the printer firmware. To take advantage
of the most current features, update the printer firmware.
Download the most recent firmware update file from the web:
Go
colorljE85055. Click Software, Drivers and Firmware.
Copy, scan, and fax features (MFP models)

For information about how to configure and use Copy, Scan and Fax features, locate the
printer User Guide on the HP support website.
http://www.hp.com/support/colorljM776MFP
Customer self-repair (CSR) parts and supplies

Learn how to remove and replace the CSR parts and supplies for the printer.
Customer self-repair (CSR) A parts and accessories

Customer self-repair (CSR) A parts are parts that a customer replaces without assistance
from a field technician. These parts can be replaced without the use of any tools.
Small outline dual in-line memory module (SODIMM)

To view a short video of this procedure, click the link below.
NOTE:
This video applies to all models.
Embedded Multi-Media Card (eMMC) (M856, E85055)

Fax PCA (MFP M776)

Document feeder rollers (MFP M776)

Intermediate transfer belt (ITB)

NOTE:
For the Managed E75245, E85055 models only, a transfer cleaner assembly is
available, which is part of the intermediate transfer belt (ITB) assembly. Replacing
this part allows a customer to get more life out of the ITB before it has to be
replaced. The service technician will determine if the entire ITB needs to be
replaced, or if the transfer cleaner assembly can be replaced to enable continued
printing with the existing ITB. The transfer cleaner assembly is a FRU covered
in the Service module in this training.
Control panel (M751, M856, E75245, E85055)

Control panel (MFP M776)

Paper jam locations - M751, M856, E75245, E85055

Jams can occur in these locations.
Number Description
1 Output bin
Right door and fuser

2
area
3 Tray 1
4 Tray 2
Paper jam locations - MFP M776

Jams can occur in these locations.
Number Description
1 Output bin
2 Automatic document feeder (ADF)
3 Right door and fuser area
4 Tray 1
5 Tray 2
Auto-navigation for clearing paper jams

The auto-navigation feature assists in clearing jams by providing step-by-step instructions
on the control panel.
When you complete a step, the printer displays instructions for the next step until you have
completed all steps in the procedure.
Experiencing frequent or recurring paper jams?

To reduce the number of paper jams, try these solutions.
NOTE:
To see a video that demonstrates how to load paper in a way that reduces the number of
paper jams, click here.
1. Use only paper that meets HP specifications for this printer.
2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper
from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper
from the tray, straighten the stack, and then return some of the paper to the
tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of
paper. Adjust the guides so they are touching the paper stack without bending
it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual
feed feature and feed sheets one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is
configured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specifications.
Clear paper jams in the document feeder (31.13.yz)

Clear paper jams in Tray 1 (13.A1)

Clear paper jams in Tray 2 (13.A2)

Clear jams in the fuser (13.B9, 13.B2, 13.FF)

Clear paper jams in the output bin (13.E1)

NOTE:
Clear jams in the duplex area (13.D3)

Clear paper jams in the 550-sheet trays (13.A3, 13.A4)

NOTE:
Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5)

Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3,
13.A4, 13.A5, 13.A7)

Clean the printer

Use the following procedures to clean the printer.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the
printer and can cause print-quality issues such as toner specks or spatter, smears, streaks,
lines, or repeating marks. Follow these steps to clean the printer's paper path.
1. Load plain paper in Tray 1.
2. From the Home screen on the printer control panel, select the Support
Tools menu.
3. Select the following menus:
o Maintenance
o Calibration/Cleaning
o Cleaning Page
4. Select Print to print the page.
A Cleaning... message displays on the printer control panel. The cleaning
process takes a few minutes to complete. Do not turn the printer off until the
cleaning process has finished. When it is finished, discard the printed page.
Enable and configure auto cleaning

Use the procedure in this section to enable and configure the automatic cleaning function
from the control panel.
1. From the Home screen on the printer control panel, use the arrow keys to
navigate to Support Tools, and then press the OK button.
2. Use the down arrow button to scroll to Maintenance, and then press
the OK button.
3. Use the down arrow button to scroll to Calibration/Cleaning, and then

press the OK button.
4. Select Cleaning Page.
5. Select the Automatic Cleaning Interval number of pages
6. Select Done.
Support
This module provides information to help Support and Service personnel diagnose and
resolve issues when assisting customers or troubleshooting problems. The module also
includes an overview of the operation of major hardware components.
 Hardware
 Tools for troubleshooting

By the completion of this module, students should be able to:
 Understand the basic theory of operation.
 Identify the printer's major hardware systems and components.
 Describe troubleshooting and diagnostic procedures.
Hardware
This section contains details about how the printer assemblies and systems work.
Basic operation
The printer routes all high-level processes through the formatter, which stores font
information, processes the print image, and communicates with the host computer.
The basic printer operation comprises the following systems:
 The engine-control system, which includes the high-voltage and low-voltage
power supplies (HVPS and LVPS), fuser control circuits, and the DC
controller printed circuit assembly (PCA)
 The laser/scanner system, which forms the latent image on the photosensitive
drum
 The image-formation system, which transfers a toner image onto the paper
 The pickup, feed and delivery system, which uses a system of rollers and belts to
transport the paper through the printer
 Accessory (optional paper feeders)
Relationship between the main printer systems
Sequence of operation
Learn how the DC controller PCA controls the printer operating sequence.
Sequence of operation
Period Duration Description
 Heats the fuser film in the fuser

 Pressurizes the pressure roller in
the fuser
 Detects the toner cartridges
 Detects the fuser
 Separates all of the developer
From the time the power is rollers from the photosensitive
turned on, the door is closed, or drums
Waiting when the printer exits Sleep  Detects the ITB
mode until the printer is ready  Separates all of the primary
for printing. transfer rollers from the
photosensitive drums
 Rotates and stops each motor
 Rotates and stops each fan
 Cleans the ITB
 Cleans the secondary transfer
roller
 Is in the Ready state

From the end of the waiting
 Enters Sleep mode if the formatter
sequence or the last rotation,
sends the sleep command
Standby until the formatter receives a
 Rotates and stops each fan
print command, or until the
 Calibrates the printer if the
printer is turned off.
calibration command is sent
 Rotates each motor
 Rotates each fan
From the time the formatter  Activates the high-voltage power
Initial
receives a print command until supply (high-voltage bias)
rotation
the paper enters the paper path.  Prepares the laser/scanner unit
 Warms the fuser to the correct
temperature
 Forms the image on the

From the time the first sheet of photosensitive drums
paper enters the paper path until  Picks paper from the tray.
Printing
the last sheet has passed through  Transfers the toner to the paper
the fuser.  Fuses the toner image onto the
paper
 Stops each motor

 Stops each fan
 Stops the high-voltage power
supply (high-voltage bias)
From the time the last sheet of
Last  Stops the laser/scanner unit
paper exits the fuser until the
rotation  Turns the fuser heater off
motors stop rotating.
 If another print command is
received, the printer enters the
initial rotation period when the
last rotation is complete.
Formatter-control system
Learn about how the formatter operates.
The formatter performs the following functions:
 Controls sleep mode
 Receives and processes print data from the various printer interfaces
 Monitors control panel functions and relaying printer status information through the
control panel and the network or bi-directional interface
 Develops and coordinates data placement and timing with the DC controller PCA
 Stores customer configuration settings and paper types.
 Stores font information
 Communicates with the host computer through the network or the bidirectional
interface
Sleep mode
Learn about the printer sleep mode function.
NOTE:
To modify sleep settings: At the control panel, select the Settings menu, select
the General menu, select the Energy Settings menu, and then select Sleep
Settings.
This feature conserves power after the printer has been idle for an adjustable period of
time. When the printer is in Sleep mode, the printer retains all settings, downloaded fonts,
and macros. The default setting is for Sleep mode to be enabled, and the printer enters
Sleep mode after a 30-second idle time.
The printer firmware uses a combination of timers and Sleep settings to control when the
printer enters a different state, as well as what states the printer will enter. The available
states are listed below, in descending order, from using the most power to using the least
power:
 Active: The printer control panel is fully illuminated. The power button light is
illuminated.
 Shallow sleep: The printer control panel is dim and the content is grayed out,
but is still readable. The power button light is illuminated.
 Sleep: The printer control panel is off (blacked out). The power button light
blinks once every three seconds.
 Deep sleep: The printer control panel is off (blacked out). The power button
light blinks once every three seconds. The control panel and power button
appearance is the same in this state as the sleep state. However, the printer
is drawing less than 1 watt of power in the deep sleep state (as opposed to 6
watts of power in the sleep state).
 Off: This state is entered by pressing the power button or removing power
from the printer. The power button light is not illuminated.
NOTE:
In some countries/regions, Sleep mode cannot be turned off.
The printer exits Sleep mode and enters the warm-up cycle when any of the following
events occur:
 The printer receives a print job, valid data, or a PML or PJL command.
 A control-panel button is pressed or the touchscreen is touched.
 A cover or door is opened.
 The engine-test switch is pressed.
 A paper tray, other than Tray 1, is opened.
NOTE:
If the printer is in the deep sleep state, opening Tray 1 or any other
paper tray will not cause the printer to exit Sleep mode.
NOTE:
Printer error messages override the Sleep message. Some messages, such as
49 errors, do not allow the printer to enter Sleep mode. Other messages allow the
printer to enter Sleep mode at the appropriate time, but the error message
continues to appear.
Printer job language (PJL)

PJL is an integral part of printer configuration, in addition to the standard printer command
language (PCL) and PostScript (PS).
With standard cabling, the printer can use PJL to perform a variety of functions, such as
these:
 Two-way communication with the host computer through a network
connection or a USB device port: The printer can inform the host about the
control-panel settings, and the control-panel settings can be changed from the
host.
 Dynamic I/O switching: The printer uses this switching to be configured with a
host on each I/O. The printer can receive data from more than one I/O
simultaneously, until the I/O buffer is full. This can occur even when the printer is
offline.
 Context-sensitive switching: The printer can automatically recognize the
personality (PS or PCL) of each job and configure itself to serve that personality.
 Isolation of print environment settings from one print job to the next: For
example, if a print job is sent to the printer in landscape mode, the subsequent
print jobs print in landscape only if they are formatted for landscape printing.
Printer management language (PML)

PML allows remote configuration of the printer and status read-back from the printer
through the I/O ports.
Control panel
Learn about the printer control panels.
The M856, E85055 control panel is a 10.9 cm (4.3 in) full-color SVGA with infrared
touchscreen and adjustable viewing angle.
The control panel for all of the M776 models is a 20.3 cm (8 in) full-color SVGA with
infrared touchscreen and adjustable viewing angle.
Easy-access USB port

Learn about the easy-access USB printer function.
This printer features easy-access USB printing, for quickly printing files without sending
them from a computer. The printer accepts standard USB flash drives in the USB port near
the control panel. It supports the following types of files:
 .pdf: A portable document format file used to present and exchange documents
reliably, independent of software, hardware, or operating system.
 .prn: A generic file created by choosing “Print to File” within the Print dialog box.
 .pcl: A file created in the Printer Command Language (PCL) which describes the
layout of text and graphics for the document.
 .ps: A file created in the Adobe PostScript language. These files can contain
images, text or a combination thereof.
 .cht: A vector graphics format file supported by a variety of charting and graphics
software.
 .bdl: A file containing the printer firmware. Cannot be printed, but can be used to
download new firmware to the printer.
The USB port is disabled by default. Follow the instructions in the printer user guide to
enable the USB port and print USB documents.
CPU
Learn about the printer processor.
The formatter incorporates a 1.2 GHz processor.
Input/output (I/O)
Learn about the printer interfaces.
The printer supports the following interfaces:
 Hi-Speed USB 2.0
 10/100/1000 Ethernet LAN connection with IPv4 and IPv6
 Easy-access USB printing (no computer required)
Memory
Learn about the printer memory.
The formatter incorporates different types of memory and storage to store the printer
firmware as well as print-job data and user settings.
Firmware
Learn about printer firmware storage.
The embedded MultiMedia Card (eMMC) on the formatter stores the printer firmware. A
firmware upgrade process is used to overwrite and upgrade the firmware. The upgrade can
be done by using a network connection (remote upgrade) or a USB flash drive. If a hard
disk drive (HDD) is installed, the firmware will automatically transfer to the HDD.
Nonvolatile random access memory (NVRAM)

The printer uses NVRAM to store printer and user configuration settings.
The contents of NVRAM are retained when the printer is turned off or disconnected.
Random access memory (RAM)

The RAM on the formatter serves as a temporary storage area for printing and system
operation.
HP Memory Enhancement technology (MEt)

MEt effectively doubles the amount of standard memory through a variety of font- and data-
compression methods.
NOTE:
MEt is available only when printing in printer command language (PCL) mode. It
is not functional when printing in PostScript (PS) mode.
Engine-control system
Learn about the components in the engine-control system
The engine-control system receives commands from the formatter and interacts with the
other main systems to coordinate all printer functions. The engine-control system
consists of the following components:
 DC controller
 Low-voltage power supply
 High-voltage power supply
 Fuser control
Engine-control system
DC controller
The DC controller controls the operation of the printer and its components. The DC
controller starts the printer operation when the printer power is turned on and the power
supply sends DC voltage to the DC controller. After the printer enters the standby
period, the DC controller sends out various signals to operate motors, solenoids, and
other printer components based on the print command and image data that the host
computer sends.
DC controller block diagram (1 of 2)
DC controller block diagram (2 of 2)
Motors
Learn about the printer motors.
The printer has 10 motors. The motors drive the components in the paper-feed and image-
formation systems.
The DC controller monitors the fuser motor, the scanner motor, and drum motors 1, 2, and
3 to determine if a motor has failed. It notifies the formatter when it encounters the following
conditions:
 Startup failure: the motor does not reach a specified speed within a specified
time from when the motor starts.
 Rotational failure: the rotational speed of the motor is not in the specified
range for a specified time after the motor reaches a specified speed.
Motors
Failure
Abbreviation Name Purpose
detection
Drives the yellow, magenta, and cyan

Drum motor developer rollers.
M1 Yes
1 Engages and disengages the T1 and T2
rollers.
Drum motor Drives the yellow, magenta, and cyan

M2 Yes
2 photosensitive drums.
Drives the black photosensitive drum,

Drum motor
M3 black developer roller, ITB, and the Yes
3
residual toner feed screw.
Drives the pressure roller and output

roller. Pressurizes and releases the
pressure roller. Engages and
M4 Fuser motor Yes
disengages the primary transfer roller.
Engages and disengages the secondary
transfer roller.
M5 Feed motor Drives the Tray 1 pickup roller, the No

Tray 2 pickup roller, the Tray 2 feed
roller, the registration roller, the
intermediate feed roller, and the
duplex re-pickup roller.
Developer
Engages and disengages the developer
M6 alienation Yes
rollers.
motor
Scanner
M7 Drives the scanner mirror. Yes
motor
M10 Lifter motor Lifts the lifting plate in Tray 2. No
M11
(M856, E85055, Switchback
Drives the switchback output roller. No
and MFP M776 motor
models only)
M15
(MFP models Switchback Drives the output feed roller 2 and
No
with inline motor output upper roller.
finisher only)
M12
(M856, E85055, Drives duplex feed roller 1, duplex
Duplex motor No
and MFP M776 feed roller 2, and duplex feed roller 3.
models only)
M13
(MFP models Drives duplex feed roller 1, duplex
Duplex motor No
with inline feed roller 2, and duplex feed roller 3.
finisher only)
M14
Color sensor
(M856, E85055, Engages and disengages the color
alienation No
and MFP M776 sensor.
motor
models only)
M18 Decurl motor Drives decurl roller and output feed No

roller 1.
(MFP models
with inline
finisher only)
M19
(M856, E85055, Drives decurl roller and output upper
Decurl motor No
and MFP M776 roller.
models only)
M29
(M856, E85055, Fuser fan
Drives the fuser edge cooling shutter. No
and MFP M776 shutter motor
models only)
M31
(MFP models Fuser fan
Drives the fuser edge cooling shutter. No
with inline shutter motor
finisher only)
M34
Color sensor
(MFP models Engages and disengages the color
alienation No
with inline sensor.
motor
finisher only)
The DC controller determines the following motor failures.

 Yellow developer motor startup abnormality (drum motor 1 failure)
 Yellow developer motor rotation abnormality (drum motor 1 failure)
 Magenta developer motor startup abnormality (drum motor 1 failure)
 Magenta developer motor rotation abnormality (drum motor 1 failure)
 Cyan developer motor startup abnormality (drum motor 1 failure)
 Cyan developer motor rotation abnormality (drum motor 1 failure)
 Black developer motor startup abnormality (drum motor 3 failure)
 Black developer motor rotation abnormality (drum motor 3 failure)
 Yellow drum motor startup abnormality (drum motor 2 failure)
 Yellow drum motor rotation abnormality (drum motor 2 failure)
 Magenta drum motor startup abnormality (drum motor 2 failure)
 Magenta drum motor rotation abnormality (drum motor 2 failure)
 Cyan drum motor startup abnormality (drum motor 2 failure)
 Cyan drum motor rotation abnormality (drum motor 2 failure)
 Black drum motor startup abnormality (drum motor 3 failure)
 Black drum motor rotation abnormality (drum motor 3 failure)
 ITB motor startup abnormality (drum motor 3 failure)
 ITB motor rotation abnormality (drum motor 3 failure)
 Fuser motor startup abnormality (fuser motor failure)
 Fuser motor rotation abnormality (fuser motor failure)
 Developer alienation motor abnormality (developer alienation motor failure)
 Scanner motor startup abnormality (scanner motor failure)
 Scanner motor rotation abnormality (scanner motor failure)
Fans
Learn about the printer fans.
The printer has five fans for preventing the temperature from rising in the printer and for
cooling the printed pages.
The DC controller determines if there is a fan failure and notifies the formatter if a fan locks
for a specified time from when the fan starts.
Fans
Abbreviation Name Cooling area Type Speed
Around the low-

Power
FM1 voltage power Intake Full/half
supply fan
supply
Around the fuser

1/4, 1/2, 3/4,
FM2 Fuser fan and delivery Intake
1/1,
assembly
Cartridge Around the toner

FM3 Intake Full/half/low
front fan cartridges
Cartridge Around the toner

FM4 Intake Full/half/low
rear fan cartridges
Around the duplex

FM5 Duplex fan feed area and feed Intake Full
motor
FM6
(M856, E85055, and
MFP M776 models
Decurl roller
only) Decurl fan Intake Full
Duplex feed area
FM13
(MFP models with
inline finisher only)
Around the DC
FM7 controller and
FM10 Controller formatter
Exhaust Full/half
fan Around the low-
(MFP models with
inline finisher only) voltage power
supply assembly
The DC controller detects the following fan failures.

 Fan motor 1 malfunction (cartridge front fan failure)
 Fan motor 2 malfunction (cartridge rear fan failure)
 Fan motor 3 malfunction (power supply fan failure)
 Fan motor 4 malfunction (duplex fan failure)
 Fan motor 5 malfunction (fuser fan failure)
 Fan motor 7 malfunction (decurl fan failure)
 Fan motor 8 malfunction (controller fan failure)
 Solenoids
 Learn about the printer solenoids.
 Solenoids are used in printer control.
Solenoids
Component
Component name
abbreviation
SL1 Primary transfer roller alienation solenoid
SL3 Tray 1 pickup solenoid
SL4 Duplex flapper solenoid (MFP models with inline finisher only)
Duplex flapper solenoid (M856, E85055, and MFP M776

SL5
models only)
SL8 Duplex flapper solenoid (duplex models only)
Clutches
Learn about the printer clutches.
Clutches are used in printer control.
Clutches
Component
Component name
abbreviation
CL1 Tray 2 pickup clutch
CL2 Duplex re-pickup clutch (duplex models only)
CL3 Duplex clutch (M856, E85055, and MFP M776 models only)
CL4 Duplex clutch (MFP models with inline finisher only)
Switches
Learn about the printer switches.
Switches are used in printer control.
Switches
Component
Component name
abbreviation
SW1 24V interlock switch
SW2 5V interlock switch
SW3 Front door switch
SW4 Right door switch
SW5 Tray 2 media width size switch
SW6 Tray 2 media length size switch/Tray 2 presence switch
SW7 Power supply switch
SW8 Right door switch 1 (M856, E85055, and MFP M776 models
only)
Output device presence switch (MFP models with inline

SW10
finisher only)
SW11 ITB toner collection unit presence switch
Power supply switch (M856, E85055, and MFP M776 models

SW18
only)
Front door switch (M856, E85055, and MFP M776 models

SW19
only)
SW23 Power supply switch (MFP models with inline finisher only)
SW24 Front door switch (MFP models with inline finisher only)
SW25 Right door switch 1 (MFP models with inline finisher only)
SW301 Test print switch
Photointerrupter sensors
Learn about the printer photointerrupter sensors.
Photointerrupter sensors are used in printer control.
Photointerrupter sensors
Component
Component name
abbreviation
SR2 Drum home position sensor CMY
SR3 Drum home position sensor K
SR4 Developer alienation sensor
SR5 Tray 2 media surface sensor

SR6 Tray 2 media out sensor
SR7 Fuser output sensor
SR8 Registration sensor
SR9 Registration media width sensor 1
SR14 Tray 1 last media sensor
SR16 Fuser loop sensor 1
SR17 ITB toner collection near full sensor
SR18 Tray 2 media level sensor
FD1 media full sensor (M856, E85055, and MFP M776 models
SR19
only)
Duplex flapper position sensor (M856, E85055, and MFP M776

SR20
models only)
Decurl pressure switch mechanism home position sensor (M856,

SR21
E85055, and MFP M776 models only)
SR22 Duplex feed sensor (M856, E85055, and MFP M776 models only)
Color sensor alienation sensor (M856, E85055, and MFP M776

SR24
models only)

SR27 Residual toner feed screw rotation sensor
Duplex flapper position sensor (MFP models with inline finisher

SR28
only)
SR29 Duplex feed sensor (MFP models with inline finisher only)
Decurl pressure switch mechanism home position sensor (MFP

SR30
models with inline finisher only)
SR31 FD1 media full sensor (MFP models with inline finisher only)
SR32 FD2 media full sensor (MFP models with inline finisher only)
SR41 FD1 media full sensor
SR42 T1 roller home position sensor
SR43 Fuser fan shutter sensor
SR44 Fuser pressure release sensor
T1 roller home position sensor (M856, E85055, and MFP M776

SR49
models only)
Fuser pressure release sensor (M856, E85055, and MFP M776

SR50
models only)
Fuser fan shutter sensor (M856, E85055, and MFP M776 models
SR52
only)
T1 roller home position sensor (MFP models with inline finisher

SR56
only)
Fuser pressure release sensor (MFP models with inline finisher

SR57
only)
SR58 Fuser fan shutter sensor (MFP models with inline finisher only)
Color sensor alienation sensor (MFP models with inline finisher
SR59
only)
Sensors
Learn about printer sensors.
Sensors are used in printer control.
Sensors
Component
Component name
abbreviation
TH1 Sub-thermistor 3
TH3 Main thermistor
TP1 Thermoswitch
TH5 Scanner temperature sensor
RD1 Registration density sensor 1
PAPOUT2 Fuser output sensor 2
- Environmental sensor
CS Color sensor
MS Media sensor
LEDs
Learn about the printer LEDs.
LEDs indicate if a printer system is correctly functioning.
LEDs
Component
Component name
abbreviation
LED1 Pre-exposure LED 1
Low-voltage power supply

Learn about low-voltage power supply (LVPS) functions.
The LVPS circuit converts the AC power from the wall receptacle into the DC voltage that
the printer components use.
Low-voltage power-supply circuit
Low-voltage power supply voltages description

Learn about low-voltage power supply (LVPS) voltages.
The LVPS converts the AC power into three DC voltages, which it then subdivides, as
described in the following table.
Converted DC voltages
Main DC Inactive
Sub-voltage Active OFF Print/standby
voltage OFF
+24 V +24 VA OFF OFF ON
+24 VB OFF OFF ON
+24 VBRL OFF OFF ON

+5 V +5 VA ON ON ON
+5 VB OFF OFF ON
+5 VC OFF OFF ON
+5 VD OFF OFF ON
+3.3 V +3.3 VA ON ON ON
+3.3 VB OFF ON ON
+3.3 VB2 OFF Intermittent ON
+3.3 VC OFF OFF ON
Over-current/over-voltage protection
Learn about low-voltage power supply (LVPS) over-current/over-voltage protection.
The LVPS automatically stops supplying the DC voltage to the printer components
whenever it detects excessive current or abnormal voltage. The LVPS has a protective
circuit against over-current and over-voltage to prevent failures in the power supply circuit.
CAUTION:
If DC voltage is not being supplied from the LVPS, the protective function might
be running. In this case, turn the power switch off and unplug the power cord.
Do not turn the power switch on until the root cause is found and corrected.
If the protective function is active, the DC controller notifies the formatter of an LVPS
failure. In addition, the LVPS has two fuses to protect against over-current. If over-current
flows into the AC line, the fuse stops the AC power.
Safety
Learn about LVPS safety protection.
For personal safety, the printer interrupts +24VB power when the 24V interlock switch is
turned off . This stops the DC power supply to the following components:
 High-voltage power supply (HVPS)
 Fuser motor
 Feed motor
 Developer alienation motor
 Duplex switchback motor
 Fuser fan shutter motor
 Fuser
When the remote switch control circuit turns the printer power on or off, AC power still
flows, even when the power switch is turned off. Unplug the printer power cord before
disassembling the printer.
Sleep mode operation

Learn about the low-voltage power supply (LVPS) Sleep mode function.
Sleep mode conserves energy by stopping the power to several components when the
printer is idle. If the DC controller detects voltage that is too high when the printer is in
Sleep mode, it determines that the LVPS has failed, and it notifies the formatter.
Low-voltage power supply failure detection

Learn about low-voltage power supply (LVPS) failure detection.
The DC controller determines a LVPS failure and notifies the formatter when the LVPS
does not supply +24 V.
Low-voltage power supply functions

Learn about LVPS voltage functions.
The printer has the following low-voltage power supply functions:
Low-voltage power supply functions
Function Supported feature
Sleep mode No
Power supply voltage detection No
Automatic power OFF No
Automatic power ON/OFF No
Active OFF Yes
Inactive OFF Yes
Network mode No
Power switch illumination No
Low-voltage power supply failure

No
detection
Power save mode No
High-voltage power supply

Learn about high-voltage power supply (HVPS) functions.
The DC controller controls the HVPS to generate biases. The HVPS delivers the high-
voltage biases to the following components used to transfer toner during the image-
formation process:
 Primary charging roller (in the toner cartridges)
 Developing roller (in the toner cartridges)
 Primary transfer roller
 Secondary transfer roller
 Static charge eliminator
 Pressure roller
 ITB cleaning brush
 ITB cleaning roller
 High-voltage power supply circuits

 Learn about high-voltage power supply (HVPS) circuits.
 The HVPS contains the following separate circuits.
 High-voltage power supply circuits
High-voltage power supply circuits
Circuit Description
Primary-
The primary charging bias negatively charges the surface of the
charging-bias
photosensitive drums to prepare for image formation.
generation
Developing-bias The developing bias adheres toner to an electrostatic latent image

generation formed on the photosensitive drums.
Primary transfer- The primary transfer bias transfers the toner from each photosensitive
bias generation drum onto the ITB.
The positive secondary transfer bias transfers the toner image from the
Secondary-
ITB onto the paper. The negative bias transfers residual toner on the
transfer-bias
secondary transfer roller back to the ITB. The residual toner on the ITB
generation
is deposited in the toner collection unit.
Fuser bias
Learn about fuser bias.
The printer uses instant-on fusing. The fuser bias is DC positive for improved print quality.
The fuser bias circuit is located in the high-voltage power supply.
Fuser control
Learn about fuser control functions.
The DC controller and components in the fuser perform the following functions related to
fuser operation:
 Control fuser temperature
 Detect fuser failures
 Prevent excessive temperature rise
 Detect remaining life in the fuser
 Determine if the correct fuser is installed
 Fuser circuits
 Learn about the fuser circuits.
 The fuser heater control circuit and the fuser heater safety circuit control the fuser
temperature according to commands from the DC controller.
 The fuser consists of the following major components:
 Fuser components
Fuser components
Type of
Abbreviation Name Function
component
Fuser main Heats the center area of the fuser

Heaters H1
heater film
Fuser sub-
Heaters H2 Heats the edge of the fuser film
heater
Thermistors Detects the center temperature of

TH3 Main thermistor
(Contact type) the fuser film
Thermistors Sub-thermistor Detects the temperature at one end

TH1
(Contact type) 3 of the fuser heater

TH2
TH4
Thermoswitch Prevents an abnormal temperature

TP1 Thermoswitch
(Contact type) rise of the fuser heater
Fuser control functions

Learn about fuser control functions.
The diagram below describes the LVPS, DC controller, and fuser systems.
Fuser control
The printer has the following fuser control functions.
Fuser control functions
Failure detection function Supported feature
Fuser temperature control Yes
Fuser failure detection Yes
Frequency detection circuit failure detection Yes
Fuser pressure release mechanism failure

Yes
detection
Fuser type discrepancy detection Yes
Fuser type identification detection No
Fuser presence detection Yes
Fuser life detection Yes
Relay failure detection No

Fuser roller cleaning Yes
Fuser heater protection

Learn about fuser heater protection.
Fuser heater protection is a feature that detects excessive temperatures in the fuser and
interrupts the power supply to the fuser heater.
The following three protective components prevent excessive rising temperature in the
fuser heater:
 DC controller: The DC controller constantly monitors the detected temperature of
the thermistor and interrupts power to the fuser heater when it detects a
temperature above a certain threshold.
 Fuser-heater safety circuit: The fuser heater safety circuit constantly monitors the
detected temperature of the thermistor and interrupts power to the fuser heater
when it detects a temperature above a certain threshold.
 Thermoswitch: If the temperature in the fuser heater exceeds a certain threshold,
the contact to the thermoswitch breaks.
Fuser unit life detection

Learn about fuser unit life detection.
The fuser life is tracked by fuser rotations, and not by the number of pages printed. This is
a more accurate tracking method since the fuser rotates for every print job and during
cleaning cycles. At the beginning of a print job, the fuser rotates in order to move the paper
from the tray to the imaging area. At the end of a print job, the fuser rotates in order to clear
the paper path. Small print jobs cause more start and stop cycles, which cause more wear
on the fuser. There will be variations in fuser life depending on customer usage. Customers
who are running one and two page intermittent jobs with long pauses between each job
might reach the fuser low message sooner due to the fuser rotating more times per page
than it would for larger print jobs.
Fuser identification
Learn about fuser identification.
The printer detects the type and presence of the fuser. The DC controller notifies the
formatter when it fails to detect the type or presence of the fuser.
NOTE:
This printer detects if a fuser of the correct voltage for the printer is installed. If a
fuser of the incorrect voltage is installed, the DC controller notifies the formatter
and an error message is displayed on the control panel.
The fuser includes a fusible link that is blown when a new fuser is installed. This
automatically resets the maintenance counter.
Engine laser scanner system

Learn about the engine laser scanner system functions.
The laser/scanner system forms the latent electrostatic image on the photosensitive drums.
The DC controller receives instructions from the formatter regarding the image of the page
to be printed. The DC controller signals the lasers to emit light, and the laser beams pass
through lenses and onto the scanner mirror, which rotates at a constant speed. The mirror
reflects the beam onto the photosensitive drum in the pattern required for the image,
exposing the surface of the drum so it can receive toner.
The main components of the laser/scanner system, which are controlled by signals sent
from the DC controller, are:
 Laser assembly
 Scanner motor assembly
 Beam detect (BD) sensor
 Scanner mirror
Laser scanner failure detection

Learn about laser scanner failure detection.
The DC controller determines an optical unit failure and notifies the formatter of the error
status when any of the following occurs:
 Beam detect (BD) failure detection: The laser beam is not detected or the interval
is outside the specified range during printing.
 Laser scanner motor startup failure: The scanner motor does not reach a
specified rotation frequency within a specified period of time from when the laser
scanner starts up.
 Laser scanner motor abnormal rotation: The laser scanner motor does not reach
a specified rotational frequency within a specified period of time during a print
operation.
 Laser scanner failure detection
Safety
Learn about laser scanner safety functions.
The laser scanner assembly has a mechanical laser shutter. For the safety of users and
service technicians, the laser shutter interrupts the optical path of the laser scanner
assembly when the front door (SW1/SW2) or right door (SW1/SW2) are opened.
Image-formation process
Learn about the image-formation process.
The image-formation system creates the printed image on the paper. The system consists
of the following components:
 Four toner cartridges
 Four imaging drums
 Intermediate transfer belt (ITB)
 Primary transfer roller
 Secondary transfer roller
 Fuser
 Laser scanner
 High-voltage power supplies
The DC Controller controls the internal components of the image formation system
(according to commands received from the formatter) to form the toner image on the
photosensitive drum surface. The toner image is then transferred to the print media and
fused.
Image-formation system
The drum motor drives the following image formation components:
 Imaging drums
 Developer rollers
 Primary charging rollers (follows the imaging drum)
 ITB drive roller
 ITB (follows the ITB drive roller)
 Primary transfer roller (follows the ITB)
 Secondary transfer roller (follows the ITB)
The developer alienation motor engages and disengages the developer rollers.
The fuser motor performs the following functions:
 Drives the pressure roller
 Drives the fuser film (follows the pressure roller)
 Engages and disengages the primary transfer roller
 Engages and disengages the secondary transfer roller
NOTE:
The primary charging rollers are located in the imaging drums. The developer
rollers are located in the toner cartridges.
The following figure shows the location of the motors.
Image formation system motors
Abbreviatio
Component name
n
M1 Drum motor 1
M2 Drum motor 2
M3 Drum motor 3
M4 Fuser motor
M6 Developer alienation motor
The following figure shows the location of the sensors.

Image-formation system sensors
Abbreviation Component name

SR2 Drum home position sensor CMY
SR3 Drum home position sensor K
SR4 Developer alienation sensor
SR17 ITB toner collection near full sensor
ITB toner collection unit presence

SW11
switch
MS Media sensor
-- Environmental sensor
The image-formation process consists of ten steps divided into six functional blocks.
Image-formation process
Image formation process
Functional block Steps Description
1. Pre-exposure
2. Primary
Latent image An invisible latent image forms on the surface
charging
formation of the photosensitive drum.
3. Laser-beam
exposure
Toner adheres to the electrostatic latent image

Development 4. Developing
on the photosensitive drum.
Transfer 5. Primary The toner image transfers to the paper.

transfer
6. Secondary
transfer
7. Separation
The toner fuses to the paper to make a

Fusing 8. Fusing
permanent image.
ITB cleaning 9. ITB cleaning Residual toner is removed from the ITB.
10. Drum
Drum cleaning Residual toner is removed from the drum.
cleaning
Step 1: Pre-exposure
Learn about the pre-exposure process.
To prepare for primary charging, light from the pre-exposure LED strikes the surface of
the photosensitive drum to remove any residual electrical charges from the drum
surface.
Pre-exposure
Step 2: Primary charging

Learn about the primary charging process.
The primary-charging roller contacts the photosensitive drum and charges the drum
with negative potential.
Primary charging
Step 3: Laser-beam exposure

Learn about the laser-beam exposure process.
The laser beam strikes the surface of the photosensitive drum in the areas where the
image will form. The negative charge neutralizes in those areas, which are then ready to
accept toner.
Laser-beam exposure
Step 4: Development
Learn about the development process.
Toner acquires a negative charge as the developing cylinder contacts the developing
blade. Because the negatively charged surface of the photosensitive drums have been
neutralized where they have been struck by the laser beam, the toner adheres to those
areas on the drums. The latent image becomes visible on the surface of each drum.
Development
Step 5: Primary transfer
Learn about the primary transfer process.
The positively-charged primary-transfer rollers contact the ITB, giving the ITB a
positive charge. The ITB attracts the negatively-charged toner from the surface of each
photosensitive drum, and the complete toner image transfers onto the ITB.
Primary transfer
Step 6: Secondary transfer

Learn about the secondary transfer process.
The paper acquires a positive charge from the secondary-transfer roller, and attracts the
negatively-charged toner from the surface of the ITB. The complete toner image
transfers onto the paper.
Secondary transfer
Step 7: Separation
Learn about the separation process.
The stiffness of the paper causes it to separate from the ITB as the ITB bends. The static-
charge eliminator removes excess charge from the paper to make sure that the toner fuses
correctly.
Separation
Step 8: Fusing
Learn about the fusing process.
To create the permanent image, the paper passes through heated, pressurized rollers to
melt the toner onto the page. Fusing bias is added to the pressure roller to improve the
print quality.
Fusing
Step 9: ITB cleaning

Learn about the ITB cleaning process.
The cleaning blade scrapes the residual toner off the surface of the ITB. The residual
toner feed screw deposits residual toner in the toner collection unit. The residual toner
which cannot be removed by the cleaning blade is charged by the ITB cleaning brush,
and then transferred from the ITB surface to a photosensitive drum by the primary
transfer (T1) roller.
ITB cleaning
Step 10: Drum cleaning

Learn about the drum cleaning process.
The cleaning blade scrapes the residual toner off the surface of the photosensitive drum.
The toner feed screw deposits the residual toner in the toner collection unit.
Drum cleaning
Toner cartridges
Learn about the printer toner cartridges.
The printer has four toner cartridges and four imaging drums, one for each color (yellow,
magenta, cyan, and black).
Design
The cartridge system consists of two types of cartridges: toner cartridges and imaging
drums.
The toner cartridge is filled with toner and consists of the following components:
 Developer roller
 Memory chip
The imaging drum consists of the following components:
 Photosensitive drum
 Primary-charging roller
 Memory chip
The DC controller rotates the drum motor to drive the photosensitive drum, developer roller,
the primary-charging roller, and the ITB drive roller.
Toner cartridge system
Toner cartridge presence detection Yes
Toner level detection Yes
Toner cartridge life detection Yes
Toner cartridge mis-installation detection Yes
Developer alienation control Yes
Developer alienation motor failure

Yes
detection
Drum discharge mechanism Not applicable
Memory chip
Learn about the toner cartridge memory chip.
The memory chip is non-volatile memory that stores information about the usage of the
toner cartridge and helps protect the customer from counterfeit cartridges. This chip is also
used to detect the presence of a cartridge within the printer or when a cartridge is installed
in the wrong slot. The printer reads and writes the data in the memory chip.
NOTE:
The memory chip does not store any customer print, scan, copy, fax, or digital
send information. The memory chip also supports the printer Jet Intelligence toner
cartridge management functions.
JetIntelligence
Learn about toner cartridge JetIntelligence.
JetIntelligence supports two features for managing toner cartridges.
 The authentication feature allows customers to specify the use of only genuine HP
toner cartridges in the printer.
 The anti-theft feature enables locking a cartridge to a specific printer or fleet of
printers.
Authentication
Learn about toner cartridge authentication.
The genuine HP authentication feature allows a customer to specify that only genuine HP
supplies can be used in a printer. If a non-HP or used supply is installed, the printer will not
print. This feature is disabled by default, and can be enabled or disabled from the control
panel or the Embedded Web Server (EWS).
If a genuine HP toner cartridge from another printer is moved to a printer with this feature
enabled, the toner cartridge will authenticate and print, unless the toner cartridge has
passed the low state. If the toner cartridge has passed the low state, an Unauthorized
Cartridge message displays on the control panel.
If a non-HP toner cartridge is used in a printer with this feature enabled, the
message Unauthorized Cartridge appears on the control-panel display.
NOTE:
If a customer suspects they have a counterfeit cartridge, they should report it by going
to www.hp.com/go/anticounterfeit and selecting Report now.
Anti-theft
Learn about toner cartridge anti-theft.
The toner cartridge anti-theft feature allows a customer to configure the printer to
automatically lock genuine HP toner cartridges to a specific printer or fleet of printers when
they are installed. A locked toner cartridge will only work in the specified printer or fleet of
printers. This feature prevents toner cartridges from being stolen and used in another
printer, or from being moved from an authorized printer to an unauthorized printer. This
feature is disabled by default, and can be enabled or disabled from the control panel, the
Embedded Web Server (EWS), or Web Jetadmin.
When the anti-theft feature is enabled, the toner cartridge in a printer will only work in the
specified printer or fleet of printers. If a locked toner cartridge is moved to another printer,
the cartridge will not print and the message Protected Cartridge appears on the control-
panel display.
IMPORTANT:
When a toner cartridge is locked to a specific printer or fleet of printers, it cannot
be unlocked. This is a permanent operation.
Toner seal
Learn about the toner cartridge seal.
The toner cartridge seal is opened automatically when the toner cartridge is installed into
the printer.
Toner level and cartridge life detection

Learn about toner cartridge toner level and cartridge life detection.
Toner level detection: For the toner cartridge, the DC controller detects the remaining
toner in the cartridge utilizing electrical properties, and then notifies the formatter of the
remaining toner level.
Cartridge life detection: For the toner cartridge and imaging drums, cartridge life detection
is measured in two ways.
1. Toner level:
o For the first 50% of cartridge life, toner level is measured through
pixel counting by the DC controller. Once the level reaches 50%, the
toner level sensor utilizes electrical properties and pixel counting to
determine the amount of toner remaining.
2. Rotations of internal components (OPC and developer):
o The DC controller monitors drum rotations and reports them to the
formatter as percent life remaining.
Intermediate transfer belt (ITB) unit

Learn about the intermediate transfer belt (ITB) unit
The ITB unit accepts the toner images from the photosensitive drums and transfers the
completed image to the paper. The ITB unit has the following main components:
 ITB
 ITB drive roller
 Primary transfer rollers
 ITB cleaner
ITB unit
Primary transfer roller alienation control Yes
Primary transfer roller alienation mechanism failure

Yes
detection
ITB life detection Yes

ITB presence detection No
Blade cleaning mechanism Yes
Electrostatic cleaning mechanism Yes
ITB toner collection box full detection No
ITB toner collection box presence detection No
ITB perimeter detection Yes
ITB seal detection sensor failure detection No
New ITB detection Yes
ITB cleaning mechanism Yes
Toner collection unit full detection Yes
Toner collection unit presence detection Yes
Secondary transfer roller functions

Learn about the secondary transfer roller functions
The secondary transfer roller transfers the image from the intermediate transfer belt (ITB)
onto the paper. The printer has the following secondary transfer roller functions:
Secondary transfer roller cleaning

Yes
mechanism
Secondary transfer roller presence detection No
Secondary transfer roller life detection Yes

Secondary transfer roller alienation control Yes
Calibration
Learn about the calibration functions
The printer calibrates itself to maintain proper print quality. The calibration corrects color-
mis-registration and color-density variation due to environmental changes or internal
variation in the printer. The printer has the following calibration functions:
Color-plane registration (CPR) correction

Yes
control
Environment correction control Yes
Image density control (DMAX) Yes
Image halftone control (DHALF) Yes
Registration density sensor failure detection Yes
Color sensor control No
Gray axis control (GAS) No
Environment sensor failure detection Yes
Paper handling system

Learn about the printer paper handling system.
The DC controller controls the paper handling system according to commands from the
formatter. The paper handling system uses a series of rollers to move the paper through
the printer.
Photo sensors and switches

Learn about the printer paper handling sensors and switches.
The following figures show the photo sensors and switches for the paper handling system.
Photo sensors and switches (M856/E85055/M776dn/M776z)
Photo sensors and switches (M856/E85055/M776dn/M776z)
Abbreviation Component
SR22 Duplex feed sensor
CS Color sensor
MS Media sensor
Tray 2 media length size switch/Tray 2 presence

SW6
switch
Photo sensors and switches (M776zs)
Photo sensors and switches (M776zs)

SR29 Duplex feed sensor
CS Color sensor
MS Media sensor
Tray 2 media length size switch/Tray 2 presence

SW6
switch
Motors, clutches, and solenoids

Learn about the printer paper handling motors, clutches, and solenoids.
The following figures show the motors, clutches, and solenoids for the paper handling
system.
Motors, solenoids, and clutches (M856/E85055/M776dn/M776z)
Motors, solenoids, and clutches (M856/E85055/M776dn/M776z)
M3 Drum motor 3
M4 Fuser motor
M5 Feed motor
M10 Lifter motor
M11 Switchback motor
M12 Duplex motor
M19 Decurl motor
SL5 Duplex flapper solenoid
CL2 Duplex re-pickup clutch
CL3 Duplex clutch
Motors, solenoids, and clutches (M776zs)
Motors, solenoids, and clutches (M776zs)
M3 Drum motor 3
M4 Fuser motor
M5 Feed motor
M10 Lifter motor
M13 Duplex motor

M15 Switchback motor
M18 Decurl motor
SL4 Duplex flapper solenoid
CL2 Duplex re-pickup clutch
CL3 Duplex clutch
Paper trays
Learn about the printer tray functions.
Moving paper from Tray 1 and Tray 2 involves the interaction of multiple components within
the printer. The following sections describe these processes.
Tray 2 media type detection

Learn about the Tray 2 media type detection.
he printer selects the optimal print mode based upon the media type detected by the media
sensor. The media sensor consists of an optical sensor, which detects the surface texture
of the paper, and an ultrasonic sensor, which measures the thickness of the paper. The
formatter informs the DC controller that the printer is in auto-sense mode and the DC
controller changes the fuser mode based on media type.
Following are the print modes detected by the printer:
 Normal
 Heavy media 1
 Heavy media 2
 Heavy media 3
 Light media 1
 Glossy media 1
 Glossy media 2
 Glossy media 3
 Glossy film
 Overhead transparency
The DC controller determines a media sensor error and reports it to the formatter when the
value detected by the media sensor is out of a specified range of values.
Media sensor
Feed speed control

Learn about the printer paper handling feed speed control function.
The DC controller adjusts the feed speed to improve the print quality depending on the
paper type. The paper is fed at a specified speed according to the print mode designated
by the formatter.
Print mode and feed speed
Feed speed Feed speed Media sensor

Print mode
Full color Monochrome detection
Not Not
Auto Yes
applicable applicable
Normal media 1 1/1 1/1 Yes
Not Not
Normal media 2 No
Heavy media 1 3/4 3/4 Yes
Heavy media 4 1/3 1/3 No
Heavy media 5 1/3 1/3 No
Not Not
Heavy media 6 No
Light media 1 1/1 1/1 Yes
Light media 2 1/1 1/1 No
Light media 3 1/1 1/1 No
Glossy media 1 1/3 1/3 Yes

Glossy film 1/3 1/3 Yes
Not Not
Photo media 1 No
Not Not
Photo media 2 No
Not Not
Photo media 3 No
Envelope 1 1/2 1/2 No
Not Not
Envelope 2 No
Not Not
Envelope 3 No
OHT 1/3 1/3 Yes
Not Not
Extra light media No
Label 1/2 1/2 No
Designated media 1 (rough

3/4 3/4 No
media)
Designated media 2 No No No
Designated media 3 (light rough

3/4 3/4 No
media)
LGT mode 1/3 1/3 No
Paper handling system functions

Function Supported
Tray 2 media size detection Yes
Tray 2 presence detection Yes
Tray 2 media surface detection Yes
Tray 2 media presence detection Yes
Tray 2 media level detection Yes
Tray 2 lift-up control Yes
Tray 2 lift-down control Yes
Tray 2 multiple-feed prevention mechanism Yes
Tray 2 pickup roller presence detection Yes
Tray 2 pickup roll alienation detection Yes
Tray 1 media presence detection Yes
Tray 1 media width detection No
Tray 1 last-media detection Yes
Skew-feed prevention mechanism Yes
Feed speed control Yes
Loop control Yes

Media detection Yes
OHT detection Yes
Image leading edge positioning Yes
Media length detection Yes
Media width detection Yes
Pressure roller pressure release control Yes
Output bin media-full detection Yes
Automatic delivery Yes
Duplex switchback control Yes
Duplex feed control Yes
Learn about the printer jam detection function.

The printer uses the following sensors to detect the paper as it moves through the paper
path and to report to the DC controller if the paper has jammed.
 Registration sensor (SR8)
 Fuser output sensor (SR7)
 Fuser output sensor 2 (PAPOUT2; M856/E85055/M776dn/M776z/M776zs only)
 Fuser output sensor 3 (PAPOUT3; M856/E85055/M776dn/M776z/M776zs only)
 FD1 media full sensor (SR19; M856/E85055/M776dn/M776z only)
 FD1 media full sensor (SR31; M776zs only)
 Duplex feed sensor (SR22: M856/E85055/M776dn/M776z only)
 Duplex feed sensor (SR29: M776zs only)
 Registration media width sensor 1 (PS9; M856/E85055/M776dn/M776z/M776zs
only)
only)
only)
 PF feed sensor (PS24) – 550-sheet tray only
 PD cassette 1 feed sensor (PS15) – 2x550-sheet tray only
 PD cassette 2 feed sensor (PS18) – 2x550-sheet tray only
 HCI cassette 1 feed sensor (PS33) – high-capacity input (HCI) tray only
 HCI cassette 2 feed sensor (PS36) – HCI tray only
 HCI feed sensor (PS38) – HCI tray only
Jam detection sensors (M856/E85055/M776dn/M776z)
Jam detection sensors (M776zs)
Jams that the printer detects
Supported
Jam
feature
No pick jam 1 Yes
No pick jam 2 Yes
No pick jam 3 Yes
No pick jam 4 No
Pickup stay jam 1 Yes
Pickup stay jam 2 No
Fuser delivery delay jam 1 Yes
Fuser delivery delay jam 2 No
Fuser delivery stay jam 1 Yes

Fuser delivery stay jam 2 No
Residual paper jam 1 Yes
Residual paper jam 2 No
Door open jam 1 Yes
Door open jam 2 No
Door open jam 3 No
Door open jam 4 No
Multiple feed jam 1 No
Fuser wrap jam 1 Yes
Fuser wrap jam 2 No
Fuser wrap jam 3 No
Fuser wrap jam 4 No

Duplex switchback jam 1 No
Duplex re-pickup jam 1 No
Delivery delay jam 1 Yes
Delivery delay jam 2 (M776zs only) Yes
Delivery delay jam 3 No
Delivery delay jam 4 No
Delivery stay jam 1 (M776zs only) Yes
Delivery stay jam 2 No
Duplex feed delay jam 1 No
Duplex feed stay jam 1 No
Duplex re-pickup delay jam 1 Yes

Inappropriate to the delivery path jam 1 (M776zs only) Yes
Inappropriate to the delivery path jam 2

Yes
(M856/E85055/M776dn/M776z only)
Transfer area wrapping jam Yes
Input accessories
Optional paper feeders are available for this printer.
The printer supports up to two 550-sheet trays in addition to one 2x550-sheet tray or one
high-capacity input (HCI) tray.

The 550-sheet paper tray is installed under the printer. It picks up paper and feeds it into
the printer.
NOTE:
The printer supports one or two 550-sheet paper trays.
550-sheet paper tray paper path
Cassette lift-up control Yes
Cassette presence detection Yes
Cassette media size detection Yes
Cassette media stack surface detection Yes
Cassette media out detection Yes
Cassette media level detection Yes
Multiple-feed prevention Yes
Cassette pickup roller presence detection Yes

Cassette pickup roller alienation
Yes
detection
Controller
The 550-sheet paper tray controller controls the operational sequence of the paper tray.
550-sheet paper tray controller
Motor control
The 550-sheet paper tray contains two motors that control paper feed and tray lift
operations.
550-sheet paper feeder motors
Abbreviatio
Component name Drives
n
M14 PF feed motor Tray pickup and feed rollers
M15 PF lifter motor Tray lift mechanism
Electrical components
The 550-sheet paper tray contains several motors, solenoids, sensors, and switches.
550-sheet paper tray electrical components
Component
type
Motor M14 Feed motor
Motor M15 Lifter motor
Clutch CL6 Pickup clutch
Photointerrupter SR21 Lifter motor rotation sensor

Photointerrupter SR22 Media out sensor
Photointerrupter SR23 Media surface sensor
Photointerrupter SR24 Feed sensor
Switch SW15 Media width size switch
Switch SW16 Door switch
Switch SW17 Media length size switch/cassette presence switch
Switch SW18 Lifting plate position sensor
Paper pickup
The 550-sheet paper tray picks up one sheet from the paper- tray and feeds it to the
printer.
Paper pickup and feed operation
Paper pickup and feed components
Abbreviatio
Component name
n
M14 Feed motor
M15 Lifter motor
CL6 Pickup clutch
SR21 Lifter motor rotation sensor
SR22 Media out sensor
SR23 Media surface sensor

SR24 Feed sensor
SW15 Media width size switch
SW16 Door switch
SW17 Media length size switch/cassette presence switch
SW18 Lifting plate position sensor
Jam detection
The 550-sheet paper tray uses the paper feeder feed sensor (PS24) to detect the presence
of paper and to check whether paper has jammed.
Jam detection (550-sheet paper tray)
The 550-sheet paper feeder detects the following jams:

 Media input delay jam 1 (550-sheet paper tray): Paper did not reach the
registration sensor in time.
source tray feed sensor in time.
tray 3 feed sensor in time.
 Pickup stationary jam (550-sheet paper tray): The feed sensor does not
detect the trailing edge of paper within a specified time after the sensor
detects the leading edge.
 Residual paper jam (550-sheet paper tray): The feed sensor detects the
presence of paper for a specified time during an automatic delivery operation.
 Right door open jam (550-sheet paper tray): The right door open is
detected during a paper feed operation.
 2x550-sheet paper tray

 The 2x550-sheet paper tray is installed under the printer. It picks up paper and
feeds it into the printer.
 2x550-sheet paper tray paper path
Cassette lift-up control Yes

Cassette presence detection Yes
Cassette media size detection Yes
Cassette media stack surface detection Yes
Cassette media out detection Yes
Cassette media level detection Yes
Multiple-feed prevention Yes
Cassette pickup roller presence detection Yes
Cassette pickup roller alienation

Yes
detection
Controller
The 2x550-sheet paper tray controller controls the operational sequence of the paper
tray.
2x550-sheet paper tray controller
Motor control
The 2x550-sheet paper tray contains four motors that control paper feed and tray lift
operations.
2x550-sheet paper feeder motors
Abbreviation Component name Drives
M6 PD cassette 2 lifter motor Lower tray lift mechanism
M7 PF feed motor 2 Lower tray pickup and feed rollers
M12 PD feed motor 1 Upper tray pickup and feed rollers

M15 PD cassette 1 lifter motor Upper tray lift mechanism
The 2x550-sheet paper tray and stand contains several motors, solenoids, sensors, and
switches.
2x550-sheet paper tray and stand electrical components
Component
type
Motor M6 Lower tray lifter motor
Motor M7 Lower tray feed motor
Motor M12 Upper tray feed motor
Motor M13 Upper tray lifter motor
Clutch CL4 Upper tray pickup clutch
Clutch CL5 Lower tray pickup clutch
Photointerrupter SR13 Upper tray media out sensor
Photointerrupter SR14 Upper tray media surface sensor
Photointerrupter SR15 Upper tray feed sensor
Photointerrupter SR16 Lower tray media out sensor
Photointerrupter SR17 Lower tray media surface sensor
Photointerrupter SR18 Lower tray feed sensor
Photointerrupter SR19 Lower tray lifter motor rotation sensor

Photointerrupter SR20 Upper tray lifter motor rotation sensor
Switch SW7 Upper tray media width size switch
Upper tray media length size switch/upper tray

Switch SW8
presence switch
Switch SW10 Lower tray media width size switch
Lower tray media length size switch/lower tray

Switch SW11
presence switch
Switch SW13 Upper tray lifting plate position sensor
Switch SW14 Lower tray lifting plate position sensor
Paper pickup
The 2x550-sheet paper tray picks up one sheet from the paper- tray and feeds it to the
printer.
Abbreviatio
Component name
n
M6 Lower tray lifter motor
M7 Lower tray feed motor
M12 Upper tray feed motor
M13 Upper tray lifter motor

CL4 Upper tray pickup clutch
CL5 Lower tray pickup clutch
SR13 Upper tray media out sensor
SR14 Upper tray media surface sensor
SR15 Upper tray feed sensor
SR16 Lower tray media out sensor
SR17 Lower tray media surface sensor
SR18 Lower tray feed sensor
SR19 Lower tray lifter motor rotation sensor
SR20 Upper tray lifter motor rotation sensor
SW7 Upper tray media width size switch
SW8 Upper tray media length size switch/upper tray presence switch
SW9 Door switch
SW10 Lower tray media width size switch
Lower tray media length size switch/lower tray presence

SW11
switch
SW13 Upper tray lifting plate position sensor
SW14 Lower tray lifting plate position sensor
Jam detection
The 2x550-sheet paper tray uses the upper tray feed sensor (PS15) and lower tray feed
sensor (PS18) to detect the presence of paper and to check whether paper has jammed.
Jam detection (2x550-sheet paper tray)
The 2x550-sheet paper feeder detects the following jams:

 Media input delay jam 1 (2x550-sheet paper tray): Paper did not reach the
source tray feed sensor in time.
tray 3 feed sensor in time.
 Pickup stationary jam (2x550-sheet paper tray): The feed sensor does not
detect the trailing edge of paper within a specified time after the sensor
detects the leading edge.
 Residual paper jam (2x550-sheet paper tray): The feed sensor detects the
presence of paper for a specified time during an automatic delivery operation.
 Right door open jam (2x550-sheet paper tray): The right door open is
detected during a paper feed operation.
 HCI paper tray

 The HCI paper tray is installed under the printer. It picks up paper and feeds it into
the printer.
 HCI paper tray paper path
Right tray lift-up control Yes
Left tray lift-up control Yes
Right tray presence detection Yes
Left tray presence detection Yes
Right tray media size detection Yes
Left tray media size detection Yes
Right tray media stack surface detection Yes
Left tray media stack surface detection Yes

Right tray media out detection Yes
Left tray media out detection Yes
Right tray media level detection Yes
Left tray media level detection Yes
Right tray multiple-feed prevention Yes
Left tray multiple-feed prevention Yes
Right tray pickup roller presence

Yes
detection
Left tray pickup roller presence detection Yes
Controller
The HCI paper tray controller controls the operational sequence of the paper tray.
HCI paper tray controller
Motor control
The HCI paper tray contains four motors that control paper feed and tray lift operations.
HCI paper feeder motors
Abbreviation Component name Drives
M31 HCI cassette 2 feed motor Left tray pickup and feed rollers
HCI cassette 1 lifter

M32 Right tray lift mechanism
motor
M33 HCI cassette 1 feed motor Right tray pickup and feed rollers
HCI cassette 2 lifter
M34 Left tray lift mechanism
motor
The 2,700-sheet HCI paper tray and stand contains several motors, solenoids, sensors,
and switches.
2,700-sheet HCI paper tray and stand electrical components
Component
type
Motor M31 Left tray feed motor
Motor M32 Right tray lifter motor
Motor M33 Right tray feed motor
Motor M34 Left tray lifter motor
Clutch CL31 Right tray pickup clutch
Clutch CL32 Left tray pickup clutch
Photointerrupter SR31 Right tray media out sensor
Photointerrupter SR32 Right tray media surface sensor
Photointerrupter SR33 Right tray feed sensor
Photointerrupter SR34 Left tray media out sensor
Photointerrupter SR35 Left tray media surface sensor
Photointerrupter SR36 Left tray feed sensor
Photointerrupter SR37 Side feed guide open sensor

Photointerrupter SR38 Feed sensor
Right tray media size switch, media level switch, and

Switch SW31
tray presence switch
Left tray media size switch, media level switch, and

Switch SW32
tray presence switch
Paper pickup
The HCI paper tray picks up one sheet from the paper- tray and feeds it to the printer.
M31 Left tray feed motor
M32 Right tray lifter motor
M33 Right tray feed motor
M34 Left tray lifter motor
CL31 Right tray pickup clutch
CL32 Left tray pickup clutch
SR31 Right tray media out sensor
SR32 Right tray media surface sensor
SR33 Right tray feed sensor

SR34 Left tray media out sensor
SR35 Left tray media surface sensor
SR36 Left tray feed sensor
SR37 Side feed guide open sensor
SR38 Feed sensor
Right tray media size switch, media level switch, and tray presence
SW31
switch
SW32 Left tray media size switch, media level switch, and tray presence switch
SW33 Door switch
Jam detection
The HCI paper tray uses the right tray feed sensor (PS33), left tray feed sensor (PS36),
and feed sensor (PS38) to detect the presence of paper and to check whether paper has
jammed.
Jam detection (HCI paper tray)
The HCI paper feeder detects the following jams:

 Media input delay jam 1 (HCI paper tray): Paper did not reach the
 Media input delay jam 2 (HCI paper tray): Paper did not reach the source
tray feed sensor in time.
 Media input delay jam 3 (HCI paper tray): Paper did not reach the tray 3
feed sensor in time.
 Pickup stationary jam (HCI paper tray): The feed sensor does not detect
the trailing edge of paper within a specified time after the sensor detects the
leading edge.
 Residual paper jam (HCI paper tray): The feed sensor detects the presence
of paper for a specified time during an automatic delivery operation.
 Right door open jam (HCI paper tray): The right door open is detected
during a paper feed operation.
Output accessories
An inner finisher is available for this printer.
Inner finisher
The inner finisher is installed against the printer output bin. It delivers print media to its
output bin after the stapling process.
Inner finisher paper path
Inner finisher supported functions
Mailbox mode Yes
Stacker mode No
Function separator mode No
Job separator mode No
Collator mode No
Staple control Yes
Controller
The controller PCA controls the operational sequence of the inner finisher.
Inner finisher controller
Motor control
The inner finisher contains nine motors for paper feed, paper alignment, and staple
functions.
Inner finisher motors
Abbreviatio
Component name Drives
n
Entrance feed roller, output roller and return
M1 SS feed motor
belt
M2 Return belt motor Return belt
M3 Front alignment motor Front alignment plate
M4 Rear alignment motor Rear alignment plate
M5 Assist motor Assist guide
M6 Tray lifting motor Output bin
M7 Staple shift motor Stapler
M8 Staple motor Staple
M10 Paddle motor Paddle
The inner finisher determines the following motor failures.

 Return belt motor failure
 Front alignment motor failure
 Rear alignment motor failure
 Assist motor failure
 Staple shift motor failure
 Staple motor failure
 Paddle motor failure
 Electrical components
 The inner finisher contains several motors, solenoids, sensors, and switches.
Inner finisher electrical components
Component
type
Motor M1 SS feed motor
Motor M2 Return belt motor

Motor M3 Front alignment motor
Motor M4 Rear alignment motor
Motor M5 Assist motor
Motor M6 Tray lifting motor
Motor M7 Staple shift motor
Motor M8 Staple motor
Motor M10 Paddle motor
Solenoid SL1 Trailing edge dropping solenoid
Photointerrupter PS1 Output sensor
Photointerrupter PS2 Paddle home position sensor
Photointerrupter PS3 Return belt home position sensor
Photointerrupter PS4 Front alignment plate home position sensor
Photointerrupter PS5 Rear alignment plate home position sensor
Photointerrupter PS6 Processing tray media presence sensor
Photointerrupter PS7 Assist home position sensor
Photointerrupter PS8 Media holder home position sensor
Photointerrupter PS9 Stack tray media height sensor
Photointerrupter PS10 Stack tray lower limit sensor
Photointerrupter PS11 Staple shift home position sensor

Photointerrupter PS12 Manual staple sensor
Photointerrupter PS14 Stack tray home position sensor
Photointerrupter PS18 Curl sensor
Switch MSW1 Front cover switch
Delivery operation
The inner finisher delivers print media from the printer in a mode specified by the formatter.
Inner finisher delivery motors and solenoids
Inner finisher delivery motors and solenoids
M1 SS feed motor
M2 Return belt motor
M3 Front alignment motor
M4 Rear alignment motor
M5 Assist motor
M6 Tray lifting motor
M7 Staple shift motor
M8 Staple motor
M10 Paddle motor
SL1 Trailing edge dropping solenoid

Inner finisher delivery sensors and switches
Inner finisher delivery sensors and switches
Abbreviatio
Component name
n
PS1 Output sensor
PS2 Paddle home position sensor
PS3 Return belt home position sensor
PS4 Front alignment plate home position sensor
PS5 Rear alignment plate home position sensor
PS6 Processing tray media presence sensor
PS7 Assist home position sensor
PS8 Media holder home position sensor
PS9 Stack tray media height sensor
PS10 Stack tray lower limit sensor
PS11 Staple shift home position sensor
PS12 Manual staple sensor
PS14 Stack tray home position sensor
PS18 Curl sensor
MSW1 Front cover switch

Jam detection
The inner finisher uses the output sensor (PS1) to detect the presence of the paper and to
check whether the paper is being fed correctly.
Jam detection sensor (inner finisher)
The inner finisher detects the following jams:

 Residual paper jam: Bin 1 output init. jam.
 Entrance delay jam: Bin 1 output delay jam.
 Entrance stay jam: Bin 1 output stay jam.
 Early timing jam: Inter-page gap jam.
 Manual stapler staple jam: Manual staple jam.
 Document feeder system (M776)

 Review the following information about the document feeder system.
 NOTE:
 This section is for the M776 printer only.
Document feed system

Learn about the various components of the docuemt feed system.
This section describes the following:
 Sensors in the document feeder
 Document feeder paper path
 Simplex single-pass scanning
 Electronic duplexing (e-duplex) single-pass scanning
 Deskew operation
 Document feeder hinges
The printer supports single-pass electronic duplexing (e-duplex) copy jobs. Two separate
scan modules scan the front-side and back-side of an e-duplex copy job page in a single
pass through the document feeder.
For the WF class, this ADF supports a smart background which auto-crops and adjusts the
image extents.
Sensors in the document feeder

Learn about the document feeder sensor locations and functions.
The document feeder contains the following sensors:
 ADF paper present sensor: Detects whether a document is present in the
document feeder. If paper is present in the document feeder when copies are
made, the printer scans the document using the document feeder. If no paper
is present when copies are made, the printer scans the document using the
scanner glass.
 ADF Y (length) sensor: Detects whether a legal-size original is present in the
document feeder.
 ADF jam cover sensor: Detects whether the document feeder cover is open
or closed.
 ADF paper path deskew sensor: Detects the top of the page as it enters the
deskew rollers.
 ADF paper path pick success sensor: Detects a successful one page feed
from the document feeder tray.
NOTE:
This sensor uses ultrasonic sound to detect a multi-page paper feed.
 Paper path sensor 1: Detects the top of the page as it approaches the front-
side scan module (document feeder glass).
Document feeder sensors
Document feeder sensors
Ite
Description
m
1 ADF Y (length) sensor
2 ADF paper present sensor
3 ADF deskew sensor
Paper path sensor 1

NOTE:
4 For an e-duplex copy job, this sensor is used to activate the front-side scan
module (in the scanner base) and the front-side background selector (in the
document feeder), if needed.
ADF jam cover sensor (open the jam access cover and insert a folded piece of paper
5
to activate the flag)
Document feeder paper path

Review the following information about the document feeder paper path.

Ite
Description Item Description
m
Front-side scan module location

NOTE:
1 Input tray 7
This scan module (document feeder glass) is
located in the scanner base and is not pictured.
2 Pre-pick roller 8 Back-side scan module
3 Pick roller 9 ADF pick success transmitter
ADF pick success

4 10 Separator roller
receiver
Deskew drive
5 11 Exit drive roller
roller
Prescan drive
6 12 Lift plate
roller
Document feeder simplex operation

Following is the basic sequence of operation for a document feeder simplex job.
1. The ADF jam cover sensor detects when the cover door is in the closed
position.
2. The ADF paper present sensor activates when paper is loaded onto the input
tray.
3. The feed motor rotates to raise the lift plate and starts to pick the loaded paper.
4. The ADF multi-pick (ultrasonic) sensor activates when the leading edge of the
media is driven past the sensor. The printer firmware registers a successful
pick operation.
5. The ADF paper path deskew activates when the leading edge of the paper
passes it. The printer firmware registers the leading edge of the paper position.
6. The leading edge of the paper drives into the nip point of the deskew drive
roller and the deskew pinch rollers. This creates a buckle of paper by the nip
point for pick-skew correction.
7. The deskew motor rotates the deskew drive roller to pull the paper into the
prescan drive roller.
8. The pick motor stops turning and allows both the pick and feed roller to turn
freely while the paper is pulled in by the deskew drive roller.
9. The feed motor rotates to drive the paper into the prescan front-side sensor.
The firmware registers the leading edge position of the paper as the multi-pick
sensor activates.
10. The feed motor continues to rotate and drive the leading edge of the paper
through the preset distance from the multi-pick sensor to the front-side scan
zone. The scanner begins the scanning and data retrieval process.
11. The ADF multi-pick (ultrasonic) sensor deactivates when the trailing edge of the
paper passes the sensor. The firmware registers the trailing edge of the paper
position.
12. The feed motor continues to rotate and drive the trailing edge of the paper
through the preset distance from the ADF multi-pick (ultrasonic) sensor to the
front-side scan zone. The scanner ends the scanning and data retrieval
process.
13. The feed motor continues to rotate and ejects the trailing edge of the paper into
the output bin.
14. One of the following occurs:
o If the copy job is complete, the ADF paper present sensor
deactivates. The feed motor reverses rotation to raise the pick roller.
o If the copy job is not complete, the ADF paper present sensor is
active. The printer firmware detects additional pages in the input tray
and the process repeats.
Document feeder e-duplex operation

Following is the basic sequence of operation for a document feeder simplex job.
NOTE:
For an e-duplex copy job, the background scan operation begins immediately
after the simplex sequence of operation ends.
1. The feed motor continues to drive the paper until the leading edge activates
the prescan back-side sensor. The printer firmware registers the position of
the leading edge of the paper.
2. The feed motor continues to rotate to drive the leading edge of the paper
through the preset distance from prescan back-side sensor to the back-side
background selector scan zone. The back-side background scan module
begins scanning and retrieval of the data.
3. The prescan back-side sensor deactivates when the trailing edge of the
paper passes it. The printer firmware registers the trailing edge of the paper
position.
4. The feed motor continues to rotate to drive the trailing edge of the paper
edge past the back-side background selector scan zone.
5. The feed motor continues to rotate and ejects the trailing edge of the paper
into the output bin.
6. One of the following occurs:
o If the copy job is complete, the ADF paper present sensor
deactivates. The feed motor reverses rotation to raise the pick
roller.
o If the copy job is not complete, the ADF paper present sensor is
active. The printer firmware detects additional pages in the input
tray and the process repeats.
7. Deskew operation
8. Sliding side guides on the input tray make sure that the paper stack is correctly
aligned at the center of the input tray when paper is loaded in the tray. The correct
position of the loaded paper is parallel with the direction of travel into the document
feeder paper path.
9. Document feeder side guides
10.
11. The document feeder further reduces paper skew due to improper loading of paper
in the input tray by buckling the paper to create a paper buffer.
12. The document feeder aligns the leading edge of the paper parallel with the deskew
drive rollers before the paper is driven further into the document feeder paper path.
13. NOTE:
14. If the page to be copied is smaller than the minimal sliding guide setting, do not
use the document feeder for the copy job. Attempting to copy too small of a page
using the document feeder can result in document feeder jams and/or damage to
the original page. Instead, use the flatbed glass to copy the page.
15. Document feeder hinges

16. Review the following information about the document feeder hinges.
17. The document feeder hinges allow positioning the assembly vertically above the
scanner glass to accommodate the placement of books and other objects up to 25
mm (1.0 in) in height on the scanner glass. The document feeder still closes (the
bottom of the ADF is kept parallel to the scanner glass) and allows the printer to
operate.
18. The document feeder will withstand a downward force of about 4.5 kg (10
lb) applied at the front edge center of the assembly—when the fulcrum (such as
the spine of a book) is located anywhere on the scanner glass and parallel to its
long axis—without breaking, deforming, detaching or experiencing performance
degradation.
19. The document feeder hinges support the assembly in the open position and
prevent the document feeder from suddenly closing and causing damage or a
loud noise.
20. The hinges can hold the document feeder static in all positions higher than 100
mm (3.93 in); measured at the front of the assembly. Less than 2.3 kg (5 lb) of
force is required to open or close the document feeder.
21. The hinges allow the document feeder to open to an angle of between 60º and
80º from the horizontal position (this angle will not allow the printer to tip over).
22. Document feeder open (book mode)
23.
24. Document feeder open (60º to 80º)
Scanning and image capture system (M776)

Learn about the scanning and image capture system.
The scanner is a carriage-type platen scanner which includes the frame, glass, scan
module, and a scan control board (SCB). The scanner has a sensor to detect legal-sized
media and a switch to indicate when the document feeder is opened.
The document feeder and control panel are attached to the scanner. If the scanner fails, it
can be replaced as a whole unit. The scanner replacement part does not include the
document feeder, control panel, or SCB.
Tools for troubleshooting

This section describes tools that can help to solve printer problems.
Additional troubleshooting information is available in the Service Manual: Troubleshooting
guide.
Individual component diagnostics

Learn about individual component diagnostics available on the printer.
LED diagnostics
LED, engine, and individual diagnostics can identify and troubleshoot printer problems.
Understand lights on the formatter

Three LEDs on the formatter indicate whether the printer is functioning correctly.
Formatter LED lights
Callou
Description
t
1 Heartbeat LED
2 HP Jetdirect LEDs
Heartbeat LED
The heartbeat LED indicates whether the formatter is functioning correctly.
While the printer is initializing after it is turned on, the LED blinks rapidly, and then turns off.
When the printer has finished the initialization sequence, the heartbeat LED pulses on and
off.
The following table describes the heartbeat LED operation while the printer is executing the
firmware boot process.
NOTE:
When the initialization process completes, the heartbeat LED should be
illuminated solid green.
Heartbeat LED, product initialization

Product initializing Heartbeat LED, normal
Heartbeat LED, error state
state state
No power (power
cable disconnected or Off Not applicable
power switch off)
Red, solid
 Firmware error; problem
Power on Red, solid finding hardware and
(immediately after the booting the serial
 Duration should
power switch is peripheral interface flash
be 1 second or
pressed) memory
less
o Boot process
halted
Replace the formatter.
Red, solid
 Firmware error; problem
Serial peripheral with corrupt or missing
interface (SPI) flash Green, solid SPI flash memory
memory boot o Boot process
halted
Red, solid
HW checks on-board  Power-on self-check failure

Green, solid o Boot process
DRAM
halted
Green, solid
Yellow, fast flash
NOTE:
Control panel  Formatter to control panel
communication is connection failed
Control panel o Boot process
successful. If an
connection initializes error occurs, a continues
message should Check the cables between the
appear on the formatter and control panel for
control panel damage. Make sure that the cables
display. are fully seated.
Red, solid
 Diagnostic failure
Pre-boot menu o Follow
available (including Green, solid diagnostic
diagnostics) instructions.
Turn the power off, and then on
again to restart the initialization
process.
Green, solid
NOTE:
If applicable, disk Yellow, fast flash
Accessing disk for
error messages
firmware image  Control panel not connected
appear on the
control panel
display.
Green, solid
NOTE:
If applicable, error Yellow, fast flash
Firmware boot
messages appear  Control panel not connected
on the control
panel display.
Green, heartbeat blink

NOTE:
If applicable, error Yellow, fast flash
Product operational
messages appear  Control panel not connected
on the control
panel display.
49.XX.YY error or Not applicable LED off

initialization freezes
NOTE:
An error message (for
example, 49.XX.YY) might
appear on the control panel
display.
Eventually, a formatter connection
missing message will appear.
Turn the power off, and then on
again to restart the initialization
process.
If the error persists, perform a
firmware upgrade.
Control panel
connection Yellow, fast flash
Not applicable
interrupted after the  Control panel not connected
product is operational
Yellow, solid
Flat, flexible cable
(FFC) between the  Formatter to DC controller
formatter and DC connection failed
Not applicable Check the cable between the
controller is not
connected or formatter and DC controller for
damaged damage. Make sure that the cable is
fully seated.
Sleep Mode Green, slow blink Not applicable
Approaching Sleep
Green, slow blink Not applicable
Mode
Wake up from Sleep Follows initialization

Follows initialization progression
Mode progression
Approaching wake up Follows initialization

Follows initialization progression
from Sleep Mode progression
The following table describes the heartbeat LED operation when the printer completes the
firmware boot process and is in the Ready state.
Heartbeat LED, printer operational
LED
Description
color
 Normal operation
o Formatter is operating normally
Green
o Firmware is operating normally
o Control panel is connected
 Formatter cannot connect to the control panel
Yellow o Check control panel connections
o Verify control panel functionality
 Formatter error or failure

o Serial peripheral interface (SPI) flash memory boot error
Red
o Power on self-test (formatter) failed
o Diagnostic (formatter) failed
TIP:
The heartbeat LED is off if the power cable is disconnected, the printer
power switch is in the off position, or the printer is in Sleep Mode.
 Firmware or system freeze
o Check control panel for an error message
Off
o Control panel failure
NOTE:
This condition is not usually caused by a formatter failure. Turn the
power off, and then on again. If the error persists, perform a firmware
upgrade.
HP Jetdirect LEDs
The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network
activity, and the green LED indicates the link status. A blinking yellow LED indicates
network traffic. If the green LED is off, a link has failed.
For link failures, check all the network cable connections. In addition, try to manually
configure the link settings on the embedded print server by using the printer control-panel
menus.
1. From the Home screen on the printer control panel, use the arrow keys to
navigate to Settings, and then select OK.
o Networking
o Ethernet
o Link Speed
3. Select the appropriate link speed, and then select OK.
Tools for troubleshooting: Engine diagnostics

The printer contains extensive internal engine diagnostics that help in troubleshooting print
quality, paper path, noise, assembly, and timing issues.
Engine test button

To verify that the printer engine is functioning, print an engine test page.
Use a small pointed object to depress the test-page switch located on the rear side of the
printer. The test page should have a series of lines that are parallel to the long end of the
page. The test page can use only Tray 2 as the paper source, so make sure that paper is
loaded in Tray 2.
NOTE:
Depressing, and holding down, the test-page switch causes the printer to
continually print test pages. Releasing the switch stops the test page
continuous printing.
Engine test button
Defeating interlocks
Different tests can be used to isolate different types of issues. For assembly or noise
isolation, run the diagnostic test when the front door or right door is open.
Defeating the door interlocks allows observation of the paper pick operation (and view the
page enter registration).
WARNING:
Be careful when performing printer diagnostics to avoid risk of injury. Only trained
service personnel should open and run the diagnostics with a door open. Never
touch any of the power supplies when the printer is turned on.
Defeat the front door interlocks

Use the following procedure to defeat the front door interlocks.
1. Open the front door.
2. Insert folded pieces of paper into two slots (callout 1).
Defeat the front door interlocks
Defeat the right door interlocks

Use the following procedure to defeat the right door interlocks.
1. Open the right door.
2. Insert a folded piece of paper into the slots.
3. Disable cartridge check

4. Use this diagnostic test to print internal pages or send an external job to the printer
when the toner cartridge is removed or exchanged. Supply errors are ignored while
the printer is in this mode.
5. When the printer is in this mode, access the troubleshooting menus and print
internal pages (the print quality pages will be the most useful). This test can be
used to isolate problems, such as noise, and to isolate print-quality problems that
are related to the toner cartridge.
6. NOTE:
7. Do not remove or exchange the toner cartridge until after beginning the disable
cartridge check diagnostic.
Disable cartridge check from a touchscreen control panel
(M856/E85055/M776)
Use the following procedure to disable cartridge check from a touchscreen control panel.
1. From the Home screen on the printer control panel, scroll to and touch
the Support Tools button.
a. Troubleshooting
b. Diagnostic Tests
c. Disable Cartridge Check
3. Paper path and sensor diagnostic tests

4. Review the following information about the paper path and sensor diagnostics tests.
Paper path and sensor diagnostic tests

Review the following information about the paper path and sensor diagnostics tests.
Paper path test

This diagnostic test generates one or more test pages. Use these pages to isolate the
cause of jams.
To isolate a problem, specify which input tray to use, specify whether to use the duplex
path (duplex models only), and specify the number of copies to print. Multiple copies can be
printed to help isolate intermittent problems. The following options become available after
beginning the diagnostic feature:
 Number of Copies: Set the numbers of copies to be printed; the choices are
1, 10, 50, 100, or 500.
 Paper Tray: Select Tray 1, Tray 2, or the optional tray.
 Output Sides: Choose 1-sided or 2-sided.
Access the paper path test from a touchscreen control panel
(M856/E85055/M776)
Use the following procedure to access the paper path test from a touchscreen control
panel.
a. Troubleshooting
b. Diagnostic Tests
c. Paper Path Test
3. Select the paper path test options for the test.
Contents
Access the paper path sensors test from a touchscreen control panel
(M856/E85055/M776)
Use the following procedure to access the paper path sensors test from a touchscreen
control panel.
a. Troubleshooting
b. Diagnostic Tests
c. Paper Path Sensors
3. Touch Start to run the test.
Manual sensor tests

The table in this section lists the sensors and switches available in the manual sensor tests.
Access the manual sensor test from a touchscreen control panel
(M856/E85055/M776)
Use the following procedure to access the manual sensor test from a touchscreen control
panel.
a. Troubleshooting
b. Diagnostic Tests
c. Sensors
3. Activate the desired sensor, and then check the control panel display to verify
the sensor state (active or inactive) and the number of times it was activated..
Print/stop test
Use this diagnostic test to isolate the cause of problems such as image-formation defects
and jams within the engine.
During this test, stop the paper anywhere along the printer paper path. The test can be
programmed to stop printing internal pages or an external print job when the paper reaches
a certain position. The test can also be programmed to stop from 0 to 60,000 ms. If the
timer is set to a value that is greater than the job-print time, the printer can recover in one of
two ways.
 After the print job is completed press the OK button to return to
the Troubleshooting menu before the timer times out.
 After the timer times out, touch the Stop button. Activate the door switch to restart
the engine and return it to a normal state.
Access the print/stop test from a touchscreen control panel
(M856/E85055/M776)
Use the following procedure to access the print/stop test from a touchscreen control panel.
a. Troubleshooting
b. Diagnostic Tests
c. Print/Stop Test
3. Enter a range, and then touch the OK button.
Component tests
Use the procedure below to test various printer mechanical and electromechanical
assemblies.
Access the individual component diagnostics from a touchscreen control
panel (M856/E85055/M776)
Use the following procedure to access individual component diagnostics from a
touchscreen control panel.
a. Troubleshooting
b. Diagnostic Tests
c. Component Test
3. Select the component test options for the test.
Diagrams
Use the diagrams in this section to identify printer components.
Block diagrams
Use the diagrams in this section to identify printer sensors, switches, and assemblies.
Cross-section diagrams
Review the following information about the cross-section diagrams.
Printer cross-section diagram (1 of 3; M856/E85055/M776dn/M776z)
Item Description Item Description
1 Photosensitive drum 8 Tray 1 separation roller
2 ITB cleaning roller 9 Intermediate feed roller
3 T1 roller 10 Tray 2 separation roller
4 ITB drive roller 11 Tray 2 feed roller
5 T2 roller 12 Tray 2 pickup roller
6 Duplex re-pickup roller 13 Registration roller
7 Tray 1 pickup roller N/A N/A

1 Toner collection unit (TCU) 9 Registration shutter
2 ITB cleaning assembly 10 Tray 2
3 ITB 11 Laser scanner assembly
4 Duplex flapper 12 Black toner cartridge
5 Fuser 13 Cyan toner cartridge
6 Color sensor 14 Magenta toner cartridge
7 Registration density sensor 15 Yellow toner cartridge
8 Media sensor N/A N/A
1 Imaging drum 7 Fuser film
2 Output upper roller 8 Pressure roller
3 Switchback feed roller 9 Duplex feed roller 1
4 Switchback output roller 10 Duplex feed roller 2
5 Decurl hard roller 11 Duplex feed roller 3
6 Decurl soft roller N/A N/A
Printer cross-section diagram (1 of 3; M776zs)

1 Photosensitive drum 8 Tray 1 separation roller
Intermediate feed
2 ITB cleaning roller 9
roller
3 T1 roller 10 Tray 2 separation roller
4 ITB drive roller 11 Tray 2 feed roller
5 T2 roller 12 Tray 2 pickup roller
6 Duplex re-pickup roller 13 Registration roller
7 Tray 1 pickup roller N/A N/A
Toner collection unit

1 9 Registration shutter
(TCU)
2 ITB cleaning assembly 10 Tray 2
3 ITB 11 Laser scanner assembly
4 Duplex flapper 12 Black toner cartridge

5 Fuser 13 Cyan toner cartridge
6 Color sensor 14 Magenta toner cartridge
7 Registration density sensor 15 Yellow toner cartridge
8 Media sensor N/A N/A
Ite Ite
Description Description
m m
1 Imaging drum 7 Decurl soft roller
2 Fuser film 8 Pressure roller
3 Decurl hard roller 9 Duplex feed roller 1
4 Output feed roller 1 10 Duplex feed roller 2
5 Output upper roller 11 Duplex feed roller 3
6 Output feed roller 2 N/A N/A
Inner finisher cross-section diagram (M776zs)
Inner finisher cross-section diagram (M776zs)
Ite
m
1 Output bin 6 Return roller

2 Media retainer 7 Assist guide
3 Paddle 8 Stapler
Entrance feed
4 Alignment plate 9
roller
5 Output roller N/A N/A
550-sheet paper tray cross-section diagram
550-sheet paper tray cross-section diagram
Item Description
1 Tray pickup roller
2 Tray feed roller
3 Feed roller
4 Tray separation roller
2x550-sheet paper tray and stand cross-section diagram
2x550-sheet paper tray and stand cross-section diagram
Item Description
1 Tray pickup roller
2 Feed roller
3 Tray feed roller

4 Tray separation roller
2,700-sheet HCI paper tray and stand cross-section diagram
2,700-sheet HCI paper tray and stand cross-section diagram
1 Tray pickup roller 4 Feed roller 2
2 Tray feed roller 5 Feed roller 3
3 Tray separation roller 6 Feed roller 1
Printed circuit assembly (PCA) connector locations

Use the diagrams in this section to identify printer PCA connector locations.
DC controller connections
Each of the connections on the DC controller PCA is indicated in the following figure.
DC controller PCA connectors
DC controller PCA connectors
Ite
m
Front door switch

J102 Low-voltage power supply J153
Pre-exposure LED 1 to 4
J103 Low-voltage power supply J154 Drum motor 1

Drum motor 2
Drum motor 3
Drum home position sensor CMY
Drum home position sensor K
Developer alienation sensor
T1 roller alienation solenoid
5V interlock switch
J106 J156 High-voltage power supply A PCA
Duplex fan
T2 high-voltage power supply Duplex flapper solenoid

J112 J157
PCA Duplex switchback motor
Fuser fan
Cartridge front fan
Cartridge rear fan
ITB toner collection near full sensor
High-voltage power supply B
J113 J158
PCA Residual toner feed screw rotation
sensor
Environment sensor
ITB toner collection unit presence
switch
J121 Laser scanner assembly J159 E-label
J122 Laser scanner assembly J181 T2 connecting PCA
J123 Laser scanner assembly J182 T2 connecting PCA
Fan shutter motor

J130 Media sensor J183
Fan shutter sensor
Media sensor
Fuser loop sensor 1
Fuser pressure release sensor
J131 Tray 1 media out sensor J185
T1 roller home position sensor
Tray 1 last media sensor
Tray 1 pickup solenoid
J133 Input accessory J187 Right door switch

Registration density sensor
J135 J188 Fuser loop sensor 2
assembly
Lifter motor
Tray 2 media level sensor
J138 J189 FD1 media full sensor
Tray 2 media width size switch
Tray 2 media length size switch
Tray 2 media surface sensor

Tray 2 media out sensor
Registration sensor
Registration media width sensor
1 Tray 2 pickup clutch
J139 J191
Registration media width sensor Duplex re-pickup clutch
3
Registration media width sensor
2
Feed motor
J151 Fuser relay PCA J201 Formatter
J152 Fuser motor SW301 Test print switch
550-sheet feeder PCA connectors
550-sheet feeder PCA connectors
Ite
m
Media width size switch

J100 Not used J301 Media length size switch/cassette
presence switch
J101 Printer or paper feeder J302 Door switch

550-sheet feeder, 2x550 sheet Lifter motor rotation sensor
J102 J303
feeder, or HCI Lifter motor
Media out sensor

Media surface sensor
J201 J305 Lifting place position sensor
Feed sensor
Pickup clutch
J202 Feed motor N/A N/A
2x550-sheet feeder PCA connectors
2x550-sheet feeder PCA connectors
Ite
m
J100 Printer or paper feeder J302 Tray feed motor 2
J101 Not used J303 Lower tray lifter motor rotation
Upper tray media width size switch

J102 Door switch J601 Upper tray media length size switch
Upper tray presence switch
Upper tray media out sensor

Upper tray media surface sensor Upper tray lifter motor
J201 J602
Upper tray feed sensor Upper tray lifting plate position sensor
Upper tray pickup clutch
Lower tray media width size switch

J202 Tray feed motor 1 J603 Lower tray media length size switch
Lower tray presence switch
J203 Upper tray lifter motor rotation J604 Lower tray lifter motor
Lower tray lifting plate position
sensor
Lower tray pickup clutch

Lower tray media out sensor
J301 N/A N/A
Lower tray media surface sensor
Lower tray feed sensor
HCI PCA connectors
HCI PCA connectors
Ite Ite
m m
J100 Printer or paper feeder J302 Right tray feed motor
J101 Not used J303 Feed sensor
J102 Door switch J401 Left tray lifter motor
Left tray pickup clutch

Left tray media out sensor
J201 J404 Right tray lifter motor
Left tray media surface sensor
Left tray feed sensor
Left tray media size switch

J202 Left tray feed motor J551 Left tray media level switch
Left tray presence switch
Right tray media size switch

J203 Side feed guide open sensor J552 Right tray media level switch
Right tray presence switch
Right tray pickup clutch
Right tray media out sensor
J301 N/A N/A
Right tray media surface sensor
Right tray feed sensor
Formatter PCA
This information is available in the latest version of the service manual.
To locate the printer's Service Manual: Troubleshooting guide, use the WISE portal.
External plug and port locations

Use the following figure to locate and identify the printer external port locations.
External plug and port locations
Item Description
USB port for job storage feature (requires a 16 GB or larger USB flash
2
drive)
3 Local area network (LAN) Ethernet (RJ-45) network port
Locations of major assemblies

Use the figures in this section to identify and locate major components and assemblies in
the printer.
Main assemblies
Review the following information about the main assemblies in the printer and accessories.
Main assemblies (printer base; 1 of 3)
Ite Ite
m m
1 ITB assembly 5 Fuser shutter assembly
2 Fuser 6 Fuser drive assembly
3 Pickup assembly 7 Lifter drive assembly
4 Laser scanner assembly N/A N/A
Ite
m
1 Delivery assembly 5 Auto-close assembly
2 Formatter case assembly 6 Main drive assembly
3 Duplex drive assembly 7 Duplex switchback assembly

4 N/A N/A
assembly
Ite
m
1 Waste toner duct assembly 5 First cartridge rail assembly
2 Waste toner feed assembly 6 Second cartridge rail assembly
3 Tray 2 media size switch assembly 7 Third cartridge rail assembly
4 DT-cartridge rail assembly 8 Black cartridge rail assembly
Main assemblies (550-sheet feeder)

Media size switch Lifter drive

1 3
assembly assembly
2 Auto-close assembly 4 Pickup assembly
Main assemblies (2x550-sheet feeder)
Ite
Item Description Description
m
1 Lower tray media size switch 5 Upper tray lifter drive assembly
2 Lower tray auto-close assembly 6 Lower tray lifter drive assembly
3 Upper tray media size switch 7 Upper tray pickup assembly
4 Upper tray auto-close assembly 8 Lower tray pickup assembly
Main assemblies (HCI feeder)
Ite
m
1 Left tray pickup assembly 5 Left tray auto-close assembly
Right tray lifter drive

2 Feed assembly 6
assembly
3 Right tray pickup assembly 7 Right tray auto-close assembly
4 Left tray lifter drive assembly N/A N/A
Main assemblies
Review the following information about the main assemblies in the printer and accessories.
Ite Ite
m m
1 ITB assembly 5 Fuser shutter assembly
2 Fuser 6 Fuser drive assembly
3 Pickup assembly 7 Lifter drive assembly
4 Laser scanner assembly N/A N/A
Ite
m
1 Delivery assembly 5 Auto-close assembly
2 Formatter case assembly 6 Main drive assembly
3 Duplex drive assembly 7 Duplex switchback assembly

4 N/A N/A
assembly
Ite
m
1 Waste toner duct assembly 5 First cartridge rail assembly

2 Waste toner feed assembly 6 Second cartridge rail assembly
3 Tray 2 media size switch assembly 7 Third cartridge rail assembly
4 DT-cartridge rail assembly 8 Black cartridge rail assembly
Main assemblies (550-sheet feeder)
Media size switch Lifter drive

1 3
assembly assembly
2 Auto-close assembly 4 Pickup assembly
Main assemblies (2x550-sheet feeder)
Ite
Item Description Description
m
1 Lower tray media size switch 5 Upper tray lifter drive assembly
2 Lower tray auto-close assembly 6 Lower tray lifter drive assembly
3 Upper tray media size switch 7 Upper tray pickup assembly
4 Upper tray auto-close assembly 8 Lower tray pickup assembly
Main assemblies (HCI feeder)
Ite
m
1 Left tray pickup assembly 5 Left tray auto-close assembly

Right tray lifter drive
2 Feed assembly 6
assembly
3 Right tray pickup assembly 7 Right tray auto-close assembly
4 Left tray lifter drive assembly N/A N/A
Rollers
Review the following information about the rollers in the printer and accessories.
Rollers (printer base)
1 Toner collection unit 4 Secondary transfer roller
2 Tray 2 pickup roller 5 Tray 1 pickup roller
Tray 2 separation
3 6 Tray 1 separation roller
roller
Rollers (550-sheet feeder)
Item Description
1 Pickup roller
2 Separation roller
Rollers (2x550-sheet feeder)
Ite
m
1 Upper tray pickup roller 3 Lower tray pickup roller

Lower tray separation
2 Upper tray separation roller 4
roller
Rollers (HCI feeder)
1 Left tray pickup roller 3 Right tray pickup roller
Left tray separation

2 4 Right tray separation roller
roller
Motors
Review the following information about the motors in the printer.
Motors (printer base)
Drum motor
1 4 Developer alienation motor
1
Drum motor
2 5 Drum motor 3
2
3 Fuser motor N/A N/A
Fans
Review the following information about the fans in the printer.
Fans (printer base)
Ite
m
1 Cartridge front fan 4 Duplex fan

2 Fuser fan 5 Power supply fan
3 Cartridge rear fan N/A N/A
Printed circuit assemblies (PCAs)

Review the following information about the PCAs in the printer and accessories.
PCAs (printer base)
Ite
m
1 Memory PCA 6 Fan connecting PCA
2 Low-voltage power supply 7 High-voltage power supply A PCA
3 DC controller PCA 8 T2 connecting PCA
4 Environment sensor PCA 9 T2 high-voltage power supply PCA
5 High-voltage power supply B PCA N/A N/A
PCA (550-sheet feeder)
Item Description
1 Paper feeder controller PCA
PCA (2x550-sheet feeder)
Item Description
1 Paper deck controller PCA
PCA (HCI feeder)

Item Description
1 HCI controller PCA
General timing chart

Review the following information about the general timing chart.
General timing chart
General circuit diagrams

Review the following information about the general circuit diagrams.
General circuit diagram for the printer (1 of 6 M856/E85055/M776dn/M776z/M776zs)
General circuit diagram for the printer (2 of 6; M856/E85055/M776dn/M776z/M776zs)
General circuit diagram for the 550-sheet feeder
General circuit diagram for the printer (3 of 6; M856/E85055/M776dn/M776z)
General circuit diagram for the printer (4 of 6; M856/E85055/M776dn/M776z)
General circuit diagram for the printer (5 of 6; M776zs)
General circuit diagram for the printer (6 of 6; M776zs)
General circuit diagram for the inner finisher
General circuit diagram for the 2x550-sheet feeder

General circuit diagram for the HCI feeder
Internal test and information pages

Review the following information about the internal test and information pages.
Print a configuration page

Use the following procedure to print a configuration page.
NOTE:
Depending on the model, up to three pages print when printing a configuration
page. In addition to the main configuration page, the HP embedded Jetdirect
configuration page prints.
Print the configuration page from a touchscreen control panel
(M856/E85055/M776)
Use the following procedure to print the configuration page from a touchscreen control
panel.
the Reports button.
2. Open the following menu:
o Configuration/Status Pages
3. Touch Configuration Page to select it.
4. Touch the Print button to print the pages.
5. HP embedded Jetdirect page

6. The second configuration page is the HP embedded Jetdirect page, which contains
the following information:
7. Always make sure the status line under the general information line indicates
"HP embedded Jetdirect page."
8. HP embedded Jetdirect page
9.
Item Description
General Information indicates the printer status, model number, hardware

1 firmware version, port select, port configuration, auto negotiation, manufacturing
identification, and manufactured date.
2 Security Settings information
Network Statistics indicates the total packets received, unicast packets received,

3 bad packets received, framing errors received, total packets transmitted, unsendable
packets, transmit collisions, and transmit late collisions.
4 TCP/IP information, including the IP address
5 IPv4 information
6 IPv6 information
Finding important information on the configuration pages

Certain information, such as the firmware date codes, the IP address, and the email
gateways, is especially helpful while servicing the printer. This information is on the various
configuration pages.
Firmware date codes: When performing a remote firmware upgrade procedure, all of the
following firmware components are upgraded.
Firmware date codes
Specific information Configuration page
Look on the main configuration page, under "Device

DC controller
Information."
Look on the main configuration page, under "Product

Firmware datecode
Information" or "Device Information".
HP embedded Jetdirect Look on the HP embedded Jetdirect page, under "General

firmware version Information."
Accessories and internal storage: All optional devices that are installed on the printer
should be listed on the main configuration page. In addition, separate pages print for the
optional paper handling devices and the fax accessory. These pages list more-detailed
information for those devices.
Accessories and internal storage
Embedded Look on the main configuration page, under "Installed

HP Jetdirect Personalities and Options." Shows model and ID.
Total RAM Look on the main configuration page, under "Memory."

Additional 550-sheet Look on the main configuration page, under "Paper Trays and
feeders Options"
Engine cycles and event logs: Total page counts and maintenance kit counts are
important for ongoing printer maintenance. The configuration page lists only the three most
recent errors. To see a list of the 50 most recent errors, print an event log from
the Troubleshooting menu.
Engine cycles and event logs
Specific
Configuration page
information
Look on the main configuration page, under "Impressions" or

Engine cycles
"Device Information".
Event-log
Look on the main configuration page, under "Event Log."
information
Error-log
information
Finding important information on the configuration pages

Certain information, such as the firmware date codes, the IP address, and the email
gateways, is especially helpful while servicing the printer. This information is on the various
configuration pages.
Firmware date codes: When performing a remote firmware upgrade procedure, all of the
following firmware components are upgraded.
Firmware date codes
Look on the main configuration page, under "Device

DC controller
Information."
Look on the main configuration page, under "Product

Firmware datecode
Information" or "Device Information".
HP embedded Jetdirect Look on the HP embedded Jetdirect page, under "General

firmware version Information."
Accessories and internal storage: All optional devices that are installed on the printer
should be listed on the main configuration page. In addition, separate pages print for the
optional paper handling devices and the fax accessory. These pages list more-detailed
information for those devices.
Accessories and internal storage
Embedded Look on the main configuration page, under "Installed

HP Jetdirect Personalities and Options." Shows model and ID.
Total RAM Look on the main configuration page, under "Memory."
Additional 550-sheet Look on the main configuration page, under "Paper Trays and
feeders Options"
Engine cycles and event logs: Total page counts and maintenance kit counts are
important for ongoing printer maintenance. The configuration page lists only the three most
recent errors. To see a list of the 50 most recent errors, print an event log from
the Troubleshooting menu.
Engine cycles and event logs
Specific
Configuration page
information
Look on the main configuration page, under "Impressions" or

Engine cycles
"Device Information".
Event-log
information
Error-log
information
Control panel menus

You can perform basic printer setup by using the control panel menus. Use the HP
Embedded Web Server for more advanced printer setup. To open the HP Embedded Web
Server, enter the printer IP address or host name in the address bar of a web browser.
Reports menu
Review the following information about the Reports menu.
To display: From the Home screen on the printer control panel, use the arrow keys to
navigate to Reports, and then select OK.
NOTE:
Use the up arrow button or down arrow button to highlight the report,
and then press the OK button to select it. Use the down arrow to scroll
down to Cancel, and then use the right arrow to highlight the print icon
. Select OK to print the pages.
In the following table, asterisks (*) indicate the factory default setting.
Reports menu
First level Second level Values Description
Shows a map of the entire

Select OK to
Configuration/Status Settings Menu control panel system and
select the
Pages Map the selected values for each
report.
setting.
Shows a summary of the

current settings for the
Select OK to
Configuration/Status Current printer. This might be
select the
Pages Settings Page helpful if you plan to make
report.
changes and need a record
of the present configuration.
Select OK to
Configuration/Status Configuration Shows the printer settings
select the
Pages Page and installed accessories.
report.
Shows the network

Select OK to
Configuration/Status How to information typically
select the
Pages Connect Page needed to connect the
report.
printer to a network.
Configuration/Status Supplies Status Select OK to Shows the approximate

Pages Page select the remaining life for the
report. supplies; reports statistics
on total number of pages
and jobs processed, serial
number, page counts, and
maintenance information.
HP provides
approximations of the
remaining life for the
supplies as a customer
convenience. The actual
remaining supply levels
might be different from the
approximations provided.
Shows a count of all paper

sizes that have passed
Select OK to through the printer; lists
Configuration/Status
Usage Page select the whether they were simplex,
Pages
report. duplex, monochrome, or
color; and reports the page
count.
Shows the file name and

Select OK to
Configuration/Status File Directory folder name for files that are
select the
Pages Page stored in the printer
report.
memory.
Select OK to
Configuration/Status Web Services Shows the detected Web
select the
Pages Status Page Services for the printer.
report.
Select OK to
Configuration/Status Color Usage Shows color jobs completed
select the
Pages Job Log by the printer.
report.
Select OK to
Demonstration
Other Pages select the Prints a demonstration page.
Page
report.
Prints color samples for

Select OK to
different RGB values. Use
Other Pages RGB samples select the
the samples as a guide for
report.
matching printed colors.
Prints color samples for

Select OK to
CMYK different CMYK values.
Other Pages select the
samples Use the samples as a guide
report.
for matching printed colors.
Select OK to
Prints the available PCL
Other Pages PCL Font List select the
fonts.
report.
Select OK to
Prints the available PS
Other Pages PS Font List select the
fonts.
report.
Settings menu
The menus under the Settings menu contain the options for changing the printer settings.
Learn about these menus and settings.
General menu
Review the following information about the General menu in the Settings menu.
navigate to Settings, and then select OK. Use the down arrow button to scroll
to General, and then press the OK button.
General menu
Fourt
First Second
Third level h Values Description
level level
level
Use
DD/MMM/ the Date/Time
YYYY Settings menu
Date/ Date/ to specify the
MMM/DD/
Time Time Date Format date and time
YYYY
Settings Format and to
YYYY/ configure
MMM/DD date/time
settings.
Select the
format that the
printer uses to
Date/ Date/ 12 hour show the date
Time Time Time Format (AM/PM) and time, for
Settings Format 24 hours example 12-
hour format or
24-hour
format.
Date/ Select the date
Date/
Time Date from a pop-up
Time
Settings calendar.
Date/ Select the time

Date/
Time Time from a pop-up
Time
Settings keypad.
Date/
Date/ Select the time
Time Time Zone
Time zone.
Settings
Use to
configure the
printer to
automatically
wake up or go
to sleep at
specific times
on specific
For the selected days. Using
event, change this feature
Select
the time and saves energy.
an
days settings as
A list of event NOTE:
Energy Sleep desired.
scheduled events from
Settings Schedule You
displays. the Done
must
list to
Select the trash configu
edit it
can icon to re the
delete the event date
and
time
settings
before
you can
use this
feature.
Energy Sleep New event Event Wake Select whether

Settings Schedule Type to add or edit
Sleep
a Wake event
or
a Sleep event,
and then select
the time and
the days for
the wake or
sleep event.
Set the wake

Energy Sleep or sleep event
New event Time
Settings Schedule time
parameters.
Set the wake

Select days of
Energy Sleep Event or sleep event
New event the week from a
Settings Schedule Days day
list.
parameters.
Sleep After
Inactivity
Auto Off After
Sleep
Select one of
these items: Set the
number of
 HP Auto minutes after
Off/A which the
uto printer enters
On Range: 1 to 110 Sleep or Auto
Energy Sleep (Wak minutes Off mode. Use
Settings Settings e on the arrow
Default = 0
most buttons on the
minutes
event control panel
s) to increase or
 Shut decrease the
down number of
(Wak minutes.
e on
powe
r
butto
n
only)
Display Display A sliding bar Use to specify

Settings Brightnes displays with the the intensity
s indicator set in of the LCD
the middle. Use control panel
the arrow keys to display.
select the desired
brightness and
then select Done.
Use to select a
different
language for
control panel
messages and
specify the
default
keyboard
Select from a layout. When
Display Language list of languages you select a
Language
Settings Settings that the printer new language,
supports. the keyboard
layout
automatically
changes to
match the
factory default
for the
selected
language.
Each language Select the

has a default default
keyboard keyboard
Display Language Keyboard
layout. To layout that
Settings Settings Layout
change it, select matches the
from a list of language you
layouts. want to use.
Show Use this menu

connection item to display
information* or hide
Display Informati
connection
Settings on Screen Hide information on
connection the Home
information screen.
Display Inactivity Range: 10-300 Specifies the

Settings Timeout seconds amount of
time that
Default = 60
elapses
seconds
between any
activity on the
control panel
and when the
printer resets
to the default
settings. When
the timeout
expires, the
control panel
display returns
to the Home
menu, and any
user signed in
to the printer
is signed out.
Use this
feature to set
the period that
a clearable
warning
displays on
the control
panel. If
the On setting
is selected,
clearable
warnings
appear until
Display during the Clearable
Display Clearable job* Warnings but
Settings Warnings Display until ton is pressed.
cleared If
the Job setting
is selected,
clearable
warnings stay
on the display
during the job
that generated
the warning
and disappear
from the
display when
the next job
starts.
Display Continua Auto-continue Use this

Settings ble Events (10 seconds)* option to
configure the
Touch OK to
printer
continue
behavior when
the printer
encounters
certain errors.
If the Auto-
continue (10
seconds) optio
n is selected,
the job will
continue after
10 seconds. If
the Touch
OK to
continue optio
n is selected,
the job will
stop and
require the
user to touch
the OK button
before
continuing.
Enables the
Enable Enabled printer to open
Device
Disabled* a file from a
USB
USB drive
Jam Auto* This printer

Recover provides a jam
Off
y recovery
On feature that
reprints
jammed
pages. Select
one of the
following
options:
Auto: The
printer
attempts to
reprint
jammed pages
when
sufficient
memory is
available. This
is the default
setting.
Off: The
printer does
not attempt to
reprint
jammed
pages.
Because no
memory is
used to store
the most
recent pages,
performance is
optimal.
NOTE:
When
using
this
option,
if the
printer
runs
out of
paper
and the
job is
being
printed
on both
sides,
some
pages
can be
lost.
On: The
printer always
reprints
jammed
pages.
Additional
memory is
allocated to
store the last
few pages
printed. This
might cause
overall
performance
to suffer.
The printer
attempts to
reprint
Auto Enabled jammed pages
Recover
Disabled* when
y
sufficient
memory is
available.
Enable Disable* Browse to the

AutoSen HP Embedded
Enable
d Web Server
AutoSend
configuration
page for
advanced set
up and the HP
online Privacy
Statement
Information.
Use
the Enable
AutoSend me
nu to enable or
disable the
AutoSend
feature. The
AutoSend
feature
enables your
product to
periodically
send product
configuration
information
including
serial number,
event logs,
page usage
counts and
supplies status
information to
HP web
addresses
(URLs), or
email
addresses.
Information
sent to HP is
used to
improve
products and
services, and
to monitor the
product if you
have a
relationship
with HP that
provides you
services such
as proactive
cartridge
replacement,
pay-per-page
contracts,
support
agreements, or
usage
tracking.
Enable this
feature if you
want to
prevent print
jobs from
starting while
a user is
initiating a
Hold Off On* copy job from
Print the control
Job Off panel. Held
print jobs start
printing after
the copy job is
finished,
provided that
no other copy
job is in the
print queue.
Reset Cancel Touch Reset

Factory to reset
Reset
Settings current user-
specified
default
settings to the
factory default
settings.
Print menu
Review the following information about the Print menu in the Settings menu.
to Print, and then press the OK button.
Print menu
First Second Third Fourth

Values Description
level level level Level
Enable
Enables the
Print Enabled printer to open a
from
Disabled* file from a USB
USB
drive.
Drive
This option allows

Manage
Job Name* you list the jobs
d Job Sort
either
Stored Order Date* alphabetically or
Jobs
chronologically.
Do not retain
Sets which
Manage Personal jobs
Retain temporary jobs
d only
Temporar will be retained in
Stored
y Jobs All the event of a
Jobs
temporary printer reboot.
jobs
Manage Temporar 1-300 Configure global

d y Job settings for jobs
Default = 32
Stored Storage that are stored in
Jobs Limit the printer
memory.
The Temporary
Job Storage
Limit feature
specifies the
number of
temporary jobs
that can be stored
on the printer. The
maximum allowed
value is 300.
Configure global
Off settings for jobs
that are stored in
30 minutes the printer
Manage 1 hour memory.
Standard
d The Standard
Stored Job 4 hours
Stored Stored Job
Retention
Jobs 1 day Retention feature
1 week specifies the
amount of time
4 weeks jobs can be stored
on the printer.
Sets the default

number of copies
for a copy job.
This default
Default Range: 1- applies when
Number of 32000
Print the Copy function
Copies
Options Default = 1 or the Quick
Copy function is
initiated from the
printer Home
screen.
Select from a Configures the

Default
Paper list of sizes default paper size
Print
Selection that the printer used for print
Options
supports. jobs.
Default Default X Range: 2.52- Configures the

Print Custom Dimensio 12.60 inches default paper size
Options Paper Size n that is used when
Default =
the user
12.60 inches
selects Custom as
the paper size for
a print job.
Range: 5-18
Default Default Y inches
Print Custom Dimensio
Options Paper Size n Default = 18
inches
Default Default Enabled*

Use
Print Custom
Inches Disabled
Options Paper Size
Use to indicate
Default 1-sided* whether the
Output
Print original document
Sides 2-sided
Options is printed on one
or both sides.
Normal*
Default Use to select the
Quality
Print Enhanced level of desired
Level
Options print quality.
Fine Lines
Use to avoid
Normal shadows that can
(recommende appear along the
Default
Edge-to- d)* edges of copies
Print
Edge when the original
Options Edge-to-Edge document is
output printed close to
the edges.
This option is for

users who are
generating their
own PCL, which
could include
PCL
extra form feeds
and Suppress Off* that would cause
Postscri Blank
On blank pages to be
pt Pages
printed. When
Settings
the On option is
selected, form
feeds are ignored
if the page is
blank.
Select which
version of the
Courier font you
want to use. The
PCL factory default
and Regular setting
Courier
Postscri is Regular, which
Font Dark
pt uses an average
Settings stroke width.
The Dark setting
can be used if a
heavier Courier
font is needed.
Changes the
printable area of
PCL A4-size paper. If
and Enabled you enable this
Postscri Wide A4 option, eighty 10-
pt Disabled* pitch characters
Settings can be printed on
a single line of A4
paper.
Use this feature to

PCL select whether a
and Enabled PostScript (PS)
Print PS
Postscri error page is
Errors Disabled*
pt printed when the
Settings printer encounters
a PS error.
PCL Selects whether a

and Enabled PDF error page is
Print PDF
Postscri printed when the
Errors Disabled*
pt printer encounters
Settings a PDF error.
PCL Personalit Auto* Configures the

and y default print
PCL
Postscri language or
pt PS personality for the
Settings printer. Normally
PDF
you should not
change the printer
language. If you
change the setting
to a specific
printer language,
the printer does
not automatically
switch from one
language to
another unless
specific software
commands are
sent to it.
Selects the font

source for the
PCL
Internal user-soft default
and
Font Font font. The list of
Postscri PCL Disk
Settings Source available options
pt resident* varies depending
Settings
on the installed
printer options.
Specifies the font

number for the
user-soft default
font using the
source that is
specified in
PCL
the Font
and Range: 0-110
Font Source menu. The
Postscri PCL
Number Default = 0 printer assigns a
pt
number to each
Settings
font and lists it on
the PCL font list.
The font number
displays in the
Font # column of
the printout.
If the Font
Source option and
the Font
PCL
Range: 0.44- Number setting
and
Font 99.99 indicate a contour
Postscri PCL
Pitch font, then use this
pt Default = 10 feature to select a
Settings
default pitch (for a
fixed-spaced
font).
Controls the PCL
print-command
options. PCL is a
set of printer
PCL commands that
and HP developed to
PCL Form Range: 5-128
Postscri PCL provide access to
Settings Length Default = 60 printer features.
pt
Settings Use the Form
Length feature to
select the user soft
-default vertical
form length.
Select the
orientation that is
most often used
for copy or scan
PCL
originals. Select
and Portrait
PCL Orientati the Portrait optio
Postscri PCL
Settings on Landscape n if the short edge
pt
is at the top or
Settings
select
the Landscape op
tion if the long
edge is at the top.
Select any one of

several available
symbol sets from
the control panel.
A symbol set is a
unique grouping
PCL
of all the
and Select from a
PCL Symbol characters in a
Postscri PCL list of symbol
Settings Set font. The factory
pt sets.
default value for
Settings
this option is PC-
8. Either PC-8 or
PC-850 are
recommended for
line-draw
characters.
PCL PCL PCL Media Standard* Use to select and

and Settings Source maintain input
Classic
Postscri Mapping trays by number
when you are not
using the printer
driver, or when
the software
program has no
option for tray
selection. The
following options
are available:
pt
Standard: Tray
Settings
numbering is
based on newer
HP LaserJet
models.
Classic: Tray
numbering is
based on HP
LaserJet 4 and
older models.
Highlights
Print Adjust Tonal Select the tonal
Midtones
Quality Color Range range to adjust.
Shadows
Cyan
Use the arrow
Print Adjust Magenta keys to adjust
Quality Color Yellow the sliding bar
for each color.
Black
Tray 1
Tray 2
Tray 3
Image Tray 4
Print Specify tray to be
Registrati Tray Tray 5
Quality adjusted
on
Depends
upon the
number of
trays
installed
Print Image Front- -5.00 mm to Shift the margin

Quality Registrati side 5.00 mm alignment to
on Horizonta center the image
l Shift on the page from
top to bottom and
Front-
from left to right.
side
You can also align
Vertical
the image on the
Shift
front with the
Back-side image printed on
Horizonta the back.
l Shift
The direction that
Back-side is perpendicular to
Vertical the way the paper
Shift passes through the
printer is referred
to as X. This is
also known as the
scan direction. X1
is the scan
direction for a
single-sided page
or for the second
side of a two-
sided page. X2 is
the scan direction
for the first side of
a two-sided page.
The direction that
the paper feeds
through the
printer is referred
to as Y. Y1 is the
feed direction for
a single-sided
page or for the
second side of a
two-sided page.
Y2 is the feed
direction for the
first side of a two-
sided page.
Use the Adjust
Tray menu to
adjust the
registration
settings for each
tray. Before
adjusting these
values, print a
registration test
page. It provides
alignment guides
in the X and Y
directions so you
can determine
which adjustments
are necessary.
You can adjust
values for X1
Shift, X2 Shift,
Y1 Shift, and Y2
Shift.
Use the Print
Test Page option
to print a page to
test the image
registration. It
Image
Print Print Test provides
Registrati
Quality Page alignment guides
on
in the X and Y
directions so you
can determine
which adjustments
are necessary.
Sense every
page
Auto Sense first
Print
Sense Tray 1 page
Quality
Behavior
Sense
transparency
only
Sense first
Auto page
Print All Other
Sense Sense
Quality Trays
Behavior transparency
only
Print Adjust Select from a

Quality Paper list of paper
types types
Reset Paper
Types
Print Normal Standard

Optimize
Quality Paper Smooth
Print Heavy Standard

Optimize
Quality paper Smooth
Normal
Print Envelope
Optimize Reduced
Quality control
Temp
Print Normal
Optimize Tray 1
Quality Alternate
Print Backgrou Normal

Optimize
Quality nd Alternate
Normal
Print Uniformit Alternate 1

Optimize
Quality y Control Alternate 2
Alternate 3
Print Off
Optimize Cac03
Quality On
Print Best Off

Optimize
Quality Normal On
Print Tracking Off

Optimize
Quality Control On
Print Registrati Normal

Optimize
Quality on Alternate
Print Transfer Normal
Optimize
Quality Control Alternate 1
Print Moisture Normal

Optimize
Quality Control Alternate
Print Reset
Optimize Reset
Quality Optimize
Off
Print Edge Light

Quality Control Normal*
Maximum
Controls how the

printer handles
jobs that have
specified a
specific input tray.
Two options are
available:
Exclusively: The
printer never
selects a different
tray when the user
Use Exclusively* has indicated that
Manage
Requested When a specific tray
Trays
Tray available should be used,
even if that tray is
empty.
When available:
The printer pulls
from another tray
if the specified
tray is empty,
even though the
specific tray was
indicated for the
job.
Manage Manually Always* Indicate whether a

Trays Feed prompt should
Prompt on
appear when the
type or size for a
job does not
match the
specified tray and
the printer pulls
from the
multipurpose tray
instead. Two
options are
available:
Prompt mismatch Always: A
prompt always
displays before
using the
multipurpose tray.
Prompt on
mismatch: A
prompt displays
only if the size or
type do not match
or the tray is
empty.
Manage Size/Type Display* Controls whether

Trays Prompt the tray
Do not
configuration
display
message displays
whenever a tray is
closed. Two
options are
available:
Display: Shows
the tray
configuration
message when a
tray is closed. The
user is able to
configure the tray
settings directly
from this
message.
Do not display:
Prevents the tray
configuration
message from
automatically
appearing.
Use to turn on or
off the control
panel prompt to
select another tray
when the
specified tray is
empty. Two
options are
available:
Allow: When this
option is selected
the user is
prompted to either
add paper to the
Use Allow*
Manage selected tray or to
Another
Trays Do not allow choose a different
Tray
tray. This is the
factory default.
Do not allow:
When this option
is selected, the
user is not given
the option of
selecting a
different tray. The
printer prompts
the user to add
paper to the tray
that was initially
selected.
Manage Alternativ Disabled* Use to load

Trays e letterhead or
Enabled
Letterhea preprinted paper
d Mode into the tray the
same way for all
print jobs,
whether you are
printing to one
side of the sheet
or to both sides of
the sheet. When
this option is
selected, load the
paper as you
would for printing
on both sides. See
the user
documentation
that came with the
printer for
instructions about
loading letterhead
for printing on
both sides. When
this option is
selected, the
printer speed
slows to the speed
required for
printing on both
sides.
Controls how the

printer handles
two-sided jobs
(duplexing). Two
options are
available:
Automatic:
Choose this
option to skip
printing blank
sides during a
two-sided print
job. The printer
Duplex Automatic*
Manage can print jobs
Blank
Trays Always faster when blank
Pages
sides are skipped.
Always: Choose
this option to print
all sides of a two-
sided job, even if
one side is blank.
This might be
preferable for
certain jobs that
use paper types
such as letterhead
or prepunched
paper.
Prints on letter-
size paper when
an A4 job is sent
but no A4-size
paper is loaded in
the printer (or to
print on A4 paper
Manage Override Yes* when a letter-size
Trays A4/Letter No job is sent but no
letter-size paper is
loaded). This
option will also
override A3 with
ledger-size paper
and ledger with
A3-size paper.
Use this feature to

Use default identify the
size desired behavior
Unsupport automatically
Manage when printing a
ed Size *
Trays document on a
Behavior
Prompt for paper size that the
user response printer does not
support.
Manage Rotate Automatic* Allows printing of

Trays Offset multiple copies of
Off
a print job in
alternate
orientations. For
example, the first
copy outputs in
landscape
orientation, the
second outputs in
portrait
orientation, the
third in landscape,
and so on. This
feature works
only with Letter
or A4-sized paper
and requires the
use of at least two
paper trays. One
tray is loaded to
feed paper in the
long-edge
orientation and
the other is loaded
to feed paper in
the short-edge
orientation.
Manage Supplies menu

Review the following information about the Manage Supplies menu in the Settings menu.
to Manage Supplies, and then press the OK button.
Manage Supplies menu
Second
First level Values Description
level
Yellow
Cartridge
Magenta
Low 1-100% Set the estimated percentage at which the
Cartridge
Warning Default = printer notifies you when a toner cartridge
Thresholds Cyan is very low.
5%
Cartridge
Black
Cartridge
Low
Warning On Displays a message on the control panel
Threshold Off when a cartridge is very low.
Message
Very Low Color Stop

Behavior Cartridges
Continue
Black
Prompt to
Cartridge
continue
Drums 1-3
Drum 4
Transfer
Kit
Fuser Kit
Enable
color
Restrict Color if Use this feature to enable, restrict, or
Color Use allowed* disable color printing.
Disable
color
Instructs the printer when to switch

between color and monochrome printing
modes for the best overall performance.
Auto: Uses the mode that is appropriate
for the first page of the job. If necessary,
Auto the printer switches modes during the
middle of a job and then stays in that mode
Mostly until the job is finished.
Color/Black
color pages
Mix Mostly color pages: The printer uses
Mostly color mode for all jobs, even if the job
black pages contains no color pages.
Mostly black pages: The printer uses
monochrome mode until it detects a color
page. The printer switches back to
monochrome mode when it detects a
sequence of several monochrome pages.
Store Usage Data provides a way to

suppress the toner cartridges from storing
most of the information gathered
On supplies exclusively for the purpose of
Store Usage understanding the usage of the printer.
Data Not on Select the On supplies setting to store the
supplies data on the toner cartridge memory chip.
Select the Not on supplies setting to
suppress the information from being stored
on the memory chip.
Off* Select to permanently protect cartridges so

Cartridge
Protect that they can be used only in this product
Protection
Cartridges or fleet of products.
Off*
Cartridge Set Authorized HP to allow only genuine
Policy Authorized HP cartridges to be used in this printer.
HP
Networking menu
Review the following information about the Networking menu in the Settings menu.
to Networking, and then press the OK button.
Networking menu
First Second Third Fourth

Values Description
level level level level
Yes: Prints a page

that contains the
current security
Print settings on the HP
Etherne Informatio Securit Yes
Jetdirect print
t n y No* server.
Report
No: A security
settings page is not
printed.
An alphanumeric
string, up to 32
characters, used to
identify the
printer. This name
Use the arrow is listed on the HP
buttons to edit Jetdirect
Etherne Host the host name.
TCP/IP configuration
t Name
NPIXXXXXX page. The default
* host name is
NPIxxxxxx, where
xxxxxx is the last
six digits of the
LAN hardware
(MAC) address.
Etherne TCP/IP IPV4 Config Bootp Specifies the

method that
TCP/IPv4
parameters will be
configured on the
HP Jetdirect print
server.
Bootp (Bootstrap
Protocol): Use for
automatic
configuration from
a BootP server.
DHCP (Dynamic
Host
Configuration
Protocol): Use for
automatic
configuration from
a DHCPv4 server.
If selected and a
DHCP* DHCP lease
exists, the DHCP
t Settings Method Auto IP
Release menu and
Manual the DHCP Renew
menu are available
to set DHCP lease
options.
Auto IP: Use for
automatic link-
local IPv4
addressing. An
address in the
form 169.254.x.x
is assigned
automatically.
If you set this
option to
the Manual settin
g, use the Manual
Settings menu to
configure
TCP/IPv4
parameters.
Etherne TCP/IP IPV4 Default Auto IP* Specify the IP

t Settings IP address to default
Legacy
to when the print
server is unable to
obtain an IP
address from the
network during a
forced TCP/IP
reconfiguration
(for example,
when manually
configured to use
BootP or DHCP).
NOTE:
This feature
assigns a
static IP
address that
might
interfere
with a
managed
network.
Auto IP: A link-
local IP address
169.254.x.x is set.
Legacy: The
address
192.0.0.192 is set,
consistent with
older HP Jetdirect
printers.
Etherne IPV4 DHCP Yes

TCP/IP
t Settings Release No*
Etherne IPV4 DHCP Yes

TCP/IP
t Settings Renew No*
Specify the IP
Range: 0-255 address (n.n.n.n)
Etherne IPV4 Primary of a Primary
TCP/IP Default =
t Settings DNS Domain Name
xxx.xxx.xx.xx System (DNS)
Server.
Etherne IPV4 Secondar Range: 0-255 Specify the IP

t Settings y DNS address (n.n.n.n)
Default = of a Secondary
0.0.0.0 DNS Server.
Use this item to

enable or disable
IPv6 operation on
Off the print server.
Etherne IPV6
TCP/IP Enable
t Settings On* Off: IPv6 is
disabled.
On: IPv6 is
enabled.
Manual Use this item to

Settings enable and
Etherne IPV6
TCP/IP Address manually
t Settings Enable
configure a
Address TCP/IPv6 address.
Etherne TCP/IP IPV6 DHCPV6 Router Router Specified:

t Settings Policy Specified The stateful auto-
configuration
Router
method to be used
Unavailable*
by the print server
Always is determined by a
router. The router
specifies whether
the print server
obtains its address,
its configuration
information, or
both from a
DHCPv6 server.
Router
Unavailable: If a
router is not
available, the print
server should
attempt to obtain
its stateful
configuration from
a DHCPv6 server.
Always: Whether
a router is
available, the print
server always
attempts to obtain
its stateful
configuration from
a DHCPv6 server.
Specify the IP
Range: 0-255 address (n.n.n.n)
Etherne IPV6 Primary of a Primary
TCP/IP Default =
t Settings DNS Domain Name
xxx.xxx.xx.xx System (DNS)
Server.
Range: 0-255 Specify the IP

Etherne IPV6 Secondar address (n.n.n.n)
TCP/IP Default =
t Settings y DNS of a Secondary
0.0.0.0 DNS Server.
Specifies the
proxy server to be
used by embedded
applications in the
printer. A proxy
server is typically
used by network
clients for Internet
access. It caches
Web pages, and
provides a degree
of Internet security
for those clients.
Etherne Proxy Select from a To specify a proxy
TCP/IP
t Server provided list. server, enter its
IPv4 address or
fully-qualified
domain name. The
name can be up to
255 octets.
For some
networks, you
might need to
contact your
Internet Service
Provider (ISP) for
the proxy server
address.
Enter the port
number used by
the proxy server
Range: 1- for client support.
65535 The port number
Etherne Proxy
TCP/IP identifies the port
t Port Default = reserved for proxy
00080 activity on your
network, and can
be a value from 0
to 65535.
The time period, in

seconds, after
which an idle TCP
Idle Range: 1-3600 print data
Etherne
TCP/IP Timeou connection is
t Default = 0270
t closed (default is
270 seconds, 0
disables the
timeout).
Supplies menu
Review the following information about the Supplies menu.
navigate to Supplies, and then select OK.
Supplies menu
Supplies
View a summary of the status of all printer supplies.
Summary
Yellow Status Select a supply from the list to see the current status
Cartridge of the supply, the part number used to order a
Order HP Part
replacement, the number of pages printed, and the
Magenta
Pages Printed approximate number of pages remaining.
Cartridge
Approximate
Cyan
Pages Remaining
Cartridge
Drum 1
Drum 2
Drum 3
Drum 4
Black
Cartridge
Toner
Collection
Status Select a part from the list to see the current status of
Unit
the part and the part number used to order a
Transfer Kit Order HP Part replacement.
Fuser Kit
Trays menu
Review the following information about the Trays menu.
navigate to Trays, and then select OK.
Trays menu
First Second
Values Description
level level
Tray 1
Select paper size from a list of Choose the paper size for
Tray 2- Size
supported sizes. the tray
x
Tray 1
Select paper type from a list of Choose the paper type for
Tray 2- Type
supported types. the tray.
x
Support Tools menu

The menus under the Support Tools menu contain the options for maintaining the printer
and troubleshooting printer problems. Learn about these menus and settings.
Maintenance menu
The menus under the Maintenance menu contain the options for backing up and restoring
data, calibrating the printer, and upgrading firmware. Learn about these menus and
settings.
Backup/Restore menu
Review the following information about the Backup/Restore menu.
navigate to Support Tools, and then select OK. Navigate to Maintenance, and then
select OK. Navigate to Backup/Restore, and then select OK.
Backup/Restore menu
First Second
Values Description
level level
Back up Now Initiate a backup. You will be

Back up Back up
prompted to enter a password
Data Data Cancel to encrypt the file.
Insert a USB flash drive that

Restore contains the backup file in to Restore data from an external
Data the USB port near the control source.
panel.
Calibration/Cleaning menu
Review the following information about the Calibration/Cleaning menu.
select OK. Navigate to Calibration/Cleaning, and then select OK.
Calibration/Cleaning menu
Automatic
Cleaning Use this menu to configure the settings for the product to
Interval automatically print a cleaning page.
Off* Select Off to disable automatic cleaning.
Cleaning 1000 pages Select a cleaning interval to set the number of pages to be
Page printed before an automatic cleaning page is printed.
2000 pages
Touch Print to manually print a cleaning page.
5000 pages
NOTE:Cleaning pages print on the default paper size
10000 pages configured for the printer.
20000 pages
Quick Start The product automatically calibrates itself at various

Calibration times. However, you can calibrate the product
Cancel
immediately if you see problems with print quality. Use
this feature to perform a partial calibration. Use this
calibration if color density or tone seems incorrect.
Before calibrating the product, make sure that
the Ready indicator displays on the control panel display.
If a job is in progress, the calibration occurs when that job
is complete.
The product automatically calibrates itself at various

times. However, you can calibrate the product
immediately if you see problems with print quality. Use
this feature to perform a full calibration, which can take
Full Start up to three minutes. Use this calibration if the color layers
Calibration seem
Cancel
Before calibrating the product, make sure that
the Ready indicator displays on the control panel display.
If a job is in progress, the calibration occurs when that job
is complete.
No delay
Power On This feature controls the timing of calibration when the
Calibration Delay 15 printer wakes up or is turned on.
minutes
Select Start to initiate a cleaning sequence that helps

prepare the product for shipping. Excess toner will be
Prepare for
transferred into the Toner Collection Unit to keep loose
Shipping
toner contained during shipping. This process takes about
2 minutes.
Use this feature to return the product to the factory-set

default values for color calibration.
Reset Reset Select Reset to reset the color calibration. The printer will
Calibration Cancel restart with the factory-set defaults.
Select Cancel to close the menu without resetting the
color calibration.
USB Firmware Upgrade menu

Review the following information about the USB Firmware Upgrade menu.
select OK. Navigate to USB Firmware Upgrade, and then select OK.
Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow
the on-screen instructions.
Service menu
Review the following information about the Service menu.
select OK. Navigate to Service, and then select OK.
The Service menu is locked and requires a PIN for access. This menu is intended for use
by authorized service personnel. See the Service mode function section in the printer
troubleshooting manual.
Troubleshooting menu
Review the following information about the Troubleshooting menu.
select OK. Navigate to Troubleshooting, and then select OK.
Troubleshooting menu
Third
level
Settings Menu
Map
Current
Settings Page
Configuration
Page
How to Select the desired
Connect Page report and then
Configuration/Status select the print
Reports Supplies
Pages
Status Page
icon to print
Usage Page the page.
File Directory
Page
Web Services
Status Page
Color Usage
Job Log
Reports Configuration/Status Other Demonstration Select the desired

Pages Pages Page report and then
select the print
RBG Samples
CMYK
Samples icon to print
PCL Font List the page.
PS Font List
Use to print pages

Print
PQ Troubleshooting that can help you
Quality Print
Pages resolve problems
Pages
with print quality.
Use to print a
diagnostics page.
The page includes
Print
color swatches,
Quality Diagnostics Page Print
diagnostic
Pages
information, and
calibration
information.
Use to print a page

Print
that helps you
Quality Color Band Test Print
resolve problems
Pages
with print quality.
Use to print a list

of the 50 most
recent events in the
event log. For each
Print event, the printed
Event Log
Cancel log shows the error
number, page
count, error code,
and description or
personality.
Shows how many

Paper Path
Print pages were printed
Page
from each tray.
Diagnostic Disable Cartridge Continue Use this diagnostic

Tests Check test to print internal
pages or send an
external job to the
printer when the
toner cartridge is
removed or
exchanged. Supply
errors are ignored
while the printer is
in this mode.
Sets the default

number of copies
for a copy job. This
default applies
Number Range: 1-500 when the Copy or
Diagnostic
Paper Path Test of Quick Copy
Tests Default = 1
Copies function is initiated
from the printer
Home screen. The
factory default
setting is 1.
Generates a test
page for testing
paper handling
Select from a features. You can
Diagnostic Paper
Paper Path Test list of the define the path that
Tests Tray
available trays. is used for the test
in order to test
specific paper
paths.
Diagnostic Output 1-sided*

Paper Path Test
Tests Sides 2-sided
Stop Next
Diagnostic Print Job*
Print/Stop Test
Tests
Delay
Select from a Initiates a test of

Diagnostic Paper Path Sensor
list of the the paper path
Tests Test
printer sensors. sensors.
Diagnostic Manual Sensor Test Select from a Test the printer

Tests list of available sensors and
components. switches for correct
operation. Each
sensor is displayed
on the control
panel screen, along
with its status.
Reset Sensors Manually trip each
sensor and watch
for it to change on
the screen. Select
the Stop button to
abort the test.
Use this item to

exercise individual
parts independently
to isolate noise,
leaking, or other
issues. To start the
test, select one of
Select from a the components.
list of available The test will run
Diagnostic
Component Test components. the number of
Tests
times specified by
Repeat the Repeat option.
The user might be
prompted to
remove parts from
the printer during
the test. Select
the Stop button to
abort the test.
Generate
Debug Start
Data
Create files that

contain information
Retrieve
about the printer
Diagnostics Send to email
that can help
Data
identify the cause
of problems.
Job Storage menu

Review the following information about the Job Storage menu.
navigate to Job Storage, and then select OK.
Job Storage menu
Choose job to print

Stored Job to Print Print Print a stored job.
Choose number of copies
USB Drive menu

Review the following information about the USB Drive menu.
navigate to USB Drive, and then select OK.
USB Drive menu
USB File to Choose file to print Print a file from a USB

Print
Print Choose number of copies drive.
Job Log menu

Review the following information about the Job Log menu.
navigate to Job Log, and then select OK.
Job Log menu
All jobs
Job Print jobs

Print Log View or print a log of stored jobs.
Types Encrypted jobs
My jobs
Access menu
Review the following information about the Access menu.
navigate to Access, and then select OK.
Access menu
High On Increase the contrast between light and dark content on the
Contrast Off screen.
On
Invert Colors Invert the colors on the screen.
Off
Off
125%
Screen Zoom Magnify the screen content by zooming in and out.
150%
200%
Error code and control panel message troubleshooting overview

Error codes and control-panel messages display on the printer control panel to indicate the
current printer status or situations that might require action.
How to search for printer documentation

Find printer documentation using the internal HP portals.
The CPMD, error codes, and other support documentation for each printer is found on the
internal HP portals GCSN and WISE (formerly SAW). GCSN is available to HP channel
partners and WISE is available to call agents, service technicians, and other HP internal
users. The level of detail available will depend on your access credentials.
How to search WISE for printer documentation

These instructions are for HP internal use by call agents, service technicians, and other
internal users. View a video of how to find support content in WISE.
To view a list of control panel message documents per printer in WISE, enter document
ID c05048451, to locate CPMD list.
Go to WISE and enter this document ID c05791539 for written instructions.
How to search GCSN for printer documentation

These instructions are for internal use by HP Channel Partners. View a video of how find
support content in GCSN, or follow the steps below.
1. On the Home screen in GCSN, open Technical information using one of the
following two methods:
o Type TINF in the Speedcode field found in the upper right corner
and press Enter, or
o On the Home page, click Technical information in the left pane.
GCSN home page
2. Under Product Search, select the Type, Category, Family, and Series that
match your product model (leave the Model field as blank or the default).
NOTE:
Make sure to login to GCSN using your service-qualified credentials to access

the most comprehensive content list available. To find out how to become
service-qualified, contact your HP representative.
Sample product search criteria (GCSN)
3. Click Add Favorites and then click Add to add the printer to your Favorites list
and allow you to bypass the Product Search fields next time for that particular
model (optional).
Add favorites (GCSN)
4. Clear all of the high-level check boxes.

Clear search criteria (GCSN)
5. Select the check boxes for the document types for which you want to search.
NOTE:
Select only the high-level Manuals and Guides search option if you are not
sure in which type of manual or guide the content might be listed.
Select search criteria (GCSN)
6. Select Submit.
7.
o If needed, click Back To selection Criteria and narrow your search
(the maximum allowed search result is 100 documents).
NOTE:
Do not select the Top Issue option unless you only want to view top
issues for that model. All other available content is filtered out.
Information type selections

Technical information type Select this checkbox
Control panel message

CPMD-Map
document (CPMD)
List of all CPMDs per product Support Information
Installation Guide or Hardware Maintenance/Service Guide or

Install Guide Install Guide
Install Guide or Service

Service cost document
Guide/Manual
Service guide or Service

Service Guide/Manual
manual
Self-solve or troubleshooting
Support Information
document
User manual or User guide User Guide
Warranty and Legal Guide Warranty Statement
Error codes
Error codes indicate the current printer status or situations that might require action.
Error codes are numerical, or alphanumerical, and have a set structure with six characters
(example: 13.WX.YZ).
 The first two characters are numeric and represent the system component
that is causing the error. For example, in error code 10.22.15, 10 =
Supplies for HP LaserJets.
 The remaining four characters (WX, Y, and Z values) further define the error.
HP LaserJet and HP PageWide Enterprise error codes are documented in the control panel
message document (CPMD) for each printer
The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to
clear or resolve the error, and other helpful information such as service mode pins and part
numbers.
The CPMD is continually updated and republished with the latest information for the
following error codes.
Error codes: The first two characters
Error
System component System error description
code
10.WX.YZ Supplies (LaserJet) Supply error or supply memory error
11.WX.YZ Real-time clock Internal error with the clock on the formatter.
13.WX.YZ Jam (LaserJet) Paper jam or open door jam error.
15.WX.YZ Jam (PageWide) Paper jam or open door jam error.
Supplies
17.WX.YZ Supply error or supply memory error.
(PageWide)
20.WX.YZ Printer memory Insufficient memory or buffering error.
Page complexity causing a decompression error when

21.WX.YZ Page
trying to process job.
30.WX.YZ Scanner Flatbed scanner error occurring inside the unit.
31.WX.YZ Document feeder Document feeder, scanner, or jam error.
Backup, restore, or
32.WX.YZ Backup, restore, or reset notification or error.
reset
Backup, Disk, EFI BIOS, Firmware integrity

33.WX.YZ Security
(SureStart), or error.
Partition manager, secure erase, or USB accessory

40.WX.YZ Input/Output (I/O)
error.
Miscellaneous error including general and misprint

Fuser, Laser
or mismatch errors typically involving (but not
41.WX.YZ scanner, or Paper
limited to) the fuser, the laser scanner, or the paper
path
path.
Firmware failure involving the Event Log, Shell,
42.WX.YZ Firmware
System Manager, or other component.
Firmware failure involving a digital sending

44.WX.YZ Firmware
component.
OXPd/Web Kit Informational notifications involving the OXPd Web

45.WX.YZ
(PageWide) Kit (communications log).
46.WX.YZ Engine (LaserJet) Engine communication error.
47.WX.YZ Firmware Job parser or printer calibration error.
PJA job accounting, job management, or job pipeline

48.WX.YZ Firmware
error.
49.WX.YZ Firmware Firmware communication error.
50.WX.YZ Fuser (LaserJet) Fuser error.
Laser scanner
51.WX.YZ Laser scanner beam error.
(LaserJet)
Laser scanner
52.WX.YZ Laser scanner startup error.
(LaserJet)
54.WX.YZ Sensor Sensor error (not jam related).
DC controller
55.WX.YZ DC controller communication error.
(LaserJet)
Paper handling
56.WX.YZ Paper input/output or accessory error.
(LaserJet)
57.WX.YZ Fan Fan error.
58.WX.YZ Sensor Engine sensor failure.
59.WX.YZ Motor (LaserJet) Motor error.

Tray motor error
60.WX.YZ Tray lifting or pick up error.
(LaserJet)
Engine (PageWide
61.WX.YZ Print engine error with the 8–bit data package.
and LaserJet)
System (LaserJet)
LaserJet internal system error.
62.WX.YZ Print bar
PageWide print system error.
(PageWide)
General engine error (electrical, communication,

63.WX.YZ Engine (LaserJet)
etc.).
65.WX.YZ Connector Output accessory connection error.
66.WX.YZ Output accessory Output accessory error.
67.WX.YZ Input accessory Input accessory connection error.
69.WX.YZ Duplexer Duplexer error.
DC controller
70.WX.YZ DC controller firmware error.
(LaserJet)
80.WX.YZ Managed device Embedded Jetdirect error.
Near Field
81.WX.YZ Communication Wireless, Bluetooth or internal EIO error.
(NFC)
Memory (hard disk,

82.WX.YZ Disk hardware error.
EMMC, etc.)
Internal test of systems (i.e. disk, CPB, display) or

90.WX.YZ Internal diagnostics
interconnection error.
98.WX.YZ Hard disk Hard disk partition error.
99.WX.YZ Firmware installer Remote Firmware Upgrade (RFU), firmware install

(engine or accessory), or disk error
Service
The focus of this module is to familiarize you with resources for replacing Field Replaceable
Units (FRU) using the HP Partner First Portal and the WISE database of videos.
 Service overview
 Removal and replacement strategy
 WISE—How to access and use
See the Use and maintain module of this course for how to remove and replace CSR parts.

By the end of this module, students should be able to:
 Select the tools necessary for replacing FRUs.
 Understand any precautions or warnings appropriate to the repair and replacement
of FRUs.
 Access WISE and perform a model search for repair and replace videos.
NOTE:
This module includes links to the FRU repair and replace videos for reference only. You
are not required to view all of the FRU videos to complete this course.
Make sure to review the sub-sections about accessing WISE and locating service videos
in WISE. You will need to know this information for the course exam.
Service overview
Use the service videos located in WISE along with the Repair Manual to assist in the printer
teardown. Replace parts in the reverse order of their removal.
In some cases, reinstallation tips or instructions are included in the videos. The Service
Manual details the teardown steps to get to a specific component, and provides steps on
how to replace the component. The Service Manual also includes directions for difficult or
critical replacement procedures.
See the printer Repair Manual for additional details and directions.
Removal and replacement strategy

The printer uses a field repair strategy. Defective parts are diagnosed and replaced at the
Field Replaceable Unit (FRU) assembly level. Follow basic safety precautions to avoid
injury or printer damage. Learn about the tools required to service the printer and the types
of fasteners used.
Introduction
Learn the overall process for troubleshooting failures and replacing parts, as well as items
of note related to installing and tracking printer supplies
Repair normally begins by using the printer internal diagnostics and the following two-step
process:
1. Isolate the problem to the major system (for example, the network, the
server, or the printer).
2. Identify the cause of failures according to the troubleshooting section in the
printer service manual, and follow the disassembly procedures to replace the
defective parts or the consumable parts.
IMPORTANT:
See the separate control panel message document (CPMD) for this printer for
control panel error message descriptions and solutions (also available online).
After locating a faulty part, the printer can usually be repaired at the assembly level by
replacing the field replaceable unit (FRUs). HP does not support replacement of
components on the printed circuit assemblies (PCAs).
The user replaces supplies (cartridges) as they are depleted. Additional instructions about
other user-replaceable parts are provided in this section.
The printer tracks the amount of use on the customer-replaceable supplies by keeping a
page count. The printer prompts the user to replace certain items when a supply is
depleted or a specific number of pages have been printed.
Swapping supplies between products might be necessary in some test scenarios. However,
this might cause a misrepresentation of supply life values, and is not recommended.
Considerations during removal and replacement

Understand the items to take into account when removing and replacing parts.
This chapter describes the FRUs.
Reinstalling FRUs is generally the reverse of removal. Notes are included to provide
directions for difficult or critical replacement procedures.
HP does not support repairing individual subassemblies or troubleshooting at the PCA
component level.
WARNING:
Never operate or service the printer with the protective cover removed from the
laser scanner assembly. The reflected beam, although invisible, can cause
damage to the eyes.
The sheet-metal parts can have sharp edges. Be careful when handling sheet-
metal parts.
Turn the printer off, wait five seconds, and then remove the power cord before
attempting to service the printer. If this warning is not followed, severe injury
can result as well as damage to the printer. The power must be on for certain
functional checks during troubleshooting. However, the power cord must be
disconnected during parts removal. AC voltage is still present inside the printer
when the power switch is in the off position. The power cord must be
disconnected before servicing the printer.
CAUTION:
Incorrectly routed or loose wire harnesses or flat flexible cables (FFCs) might
interfere with other internal components or assemblies and can be damaged,
pinched, or frayed. Make sure that wire harnesses are correctly routed and
retained when installing assemblies.
Do not bend or fold the FFCs during removal or installation.
Do not expose the toner cartridges or imaging drums to strong light even for a
short time.
IMPORTANT:
When an assembly is removed that includes a rating plate, tag, or a printer code
label, make sure to transfer the plate, tag, or code label to the replacement
assembly.
Do not replace the formatter, DC controller, memory PCA (island of data), eMMC
PCA, or hard-disk drive (HDD) simultaneously during a single printer servicing.
Doing so might cause the printer to become unstable or inoperable.
When replacing the formatter, make sure that all accessories installed on the
formatter, such as the fax PCA, hard disk drive, trusted platform module, and
DIMM, are removed from the defective formatter and installed on the replacement
formatter. Make sure that the formatter is a new service part that has not been
installed in a different device.
NOTE:
During assembly removal and replacement, or if the printer is moved, remove the
toner cartridges, the imaging drums, and the toner collection unit.
Toner is a non-poisonous substance composed of plastic and a small number of
colored components. If toner gets on the skin or clothing, wipe it off with dry tissue
paper and wash in cold water. Hot water sets toner and it might be difficult, or
impossible, to remove. Toner easily breaks down vinyl materials, so avoid letting
toner contact vinyl.
TIP:
Some figures might show assemblies removed or installed that have not yet been
removed or installed at that specific step. However, the procedures are correct for
this printer and the target assembly. Always thoroughly read the instructions that
accompany each figure.
Electrostatic discharge
Learn how to protect sensitive parts against damage from electrostatic discharge.
CAUTION:
Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD
reminder when removing printer parts. Always perform service work at an ESD-
protected workstation or mat. If an ESD workstation or mat is not available, touch
the sheet-metal chassis to provide a static ground before touching an ESD-
sensitive assembly.
Protect the ESD-sensitive assemblies by placing them in ESD pouches when they
are out of the printer.
Required tools
Find information about the tools required to remove and replace parts on the printer.
 #2 Phillips screwdriver with a magnetic tip
 Small, flat-blade screwdriver
 Needle-nose pliers
 ESD strap (if one is available)
 Penlight
CAUTION:
Always use a #2 Phillips screwdriver (callout 1). Do not use a Pozidriv
screwdriver (callout 2) or any motorized screwdriver. These can damage
screws or screw threads.
Screwdrivers
Fasteners used in this printer

Learn about the different types of screws used in the printer and the importance of installing
the correct type of screw in the correct location when replacing a part.
WARNING:
Make sure that assemblies are replaced with the correct screw type. Using the
incorrect screw (for example, substituting a long screw for the correct shorter
screw) can cause damage to the printer or interfere with printer operation. Do not
intermix screws that are removed from one assembly with the screws that are
removed from another assembly.
NOTE:
To install a self-tapping screw, first turn it counterclockwise to align it with the
existing thread pattern, and then carefully turn it clockwise to tighten. Do not
overtighten. If a self-tapping screw hole becomes stripped, repair the screw hole
or replace the affected assembly.
Always take note of the length, diameter, color, type, and location of each
removed screw. Make sure that screws are installed in their original location
during reinstallation.
Types of screws used in the printer
 Screw, BH M3x10
 Screw, D, M3x6
 Screw, D, M3x8
 Screw, Tapping, Truss Head, M4x10
 Screw, W/Washer
 Screw, W/Washer, M3x10
 Screw, W/Washer D, M3x8
WISE—How to access and use

Learn how to access and use Web-based Interactive Search Engines (WISE) to locate
service videos. WISE is a repository of technical support documentation including service
manuals, user guides, videos and general support information.
Accessing WISE
Learn how to access Web-based Interactive Search Engines (WISE) if you are an HP
channel partner or an internal HP user.
Accessing WISE for HP channel partners

Learn how to access WISE if you are a HP Channel Partner. Quickly review the steps and
then play the video.
NOTE:
If this is your first first visit to the HP Partner First Portal, you will be asked to create an
account. Follow the setup directions using your HP Partner credentials.
1. Open the HP Partner First Portal located at https://partner.hp.com.
2. Select Services & Support > Technical Support > Technical
Documentation.
3. You will be taken to the WISE portal.
Accessing WISE for internal HP users

Learn how to access WISE if you are an internal HP user. Quickly review the steps and
then play the video.
1. Open one of the Web-based Interactive Search Engines (WISE) URLs listed
below.
2. Select Commercial from the dropdown menu.
3. You will be taken to the WISE homepage.
TIP:
Set 1–click access to WISE on your portal homepage by selecting Customize
Dashboard.
AMS
 https://support.hp.com/wise/home/ams-en
 https://support.hp.com/wise/home/ams-es
 https://support.hp.com/wise/home/ams-pt
APJ
 https://support.hp.com/wise/home/apj-en
 https://support.hp.com/wise/home/apj-ja
 https://support.hp.com/wise/home/apj-ko
 https://support.hp.com/wise/home/apj-zh-Hans
 https://support.hp.com/wise/home/apj-zh-Hant
EMEA
 https://support.hp.com/wise/home/emea-en
Play the video:
Using WISE to access repair and replace videos for FRUs

Learn how to use WISE to access repair and replace videos for FRUs.
NOTE:
The model used in the instructional videos is an example. The same steps apply
to all printer models.
You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle
option (e.g. dn, dh, z).
Search for a printer’s Product Detail Page (PDP)

Learn how to search WISE for product specific specific information. Quickly review the
steps and then play the video.
1. On the WISE portal home page select Products in the navigation bar.
2. Using the type, model number and bundle option of the printer to be
repaired, select HP Printers > Type of Printer > Model Group > Model
Number > Bundle Option > Product Number.
3. Select Launch Product Detail Page. The PDP page will open.
4. Select the link to Videos in the Other Content menu at the bottom-right of

the screen. This opens a list of all repair and replace videos for your model.
TIP:
Set 1–click access to WISE on your portal homepage by selecting Customize
Dashboard.
Perform a model number search using the search function

Learn how to search WISE using the model number. Quickly review the steps and then
play the video.
1. Enter the model number in the search bar. The search is predictive, and a
dropdown will appear with available selections.
NOTE:
Selecting the series item from the dropdown list is recommended for

the most accurate search return.
2. Click the search icon to the right.

3. To refine the search results to repair and replace videos, select the radio
button labeled video in the upper-right portion of the screen.
TIP:
To refine video search results append a part name to the model detail shown in
the search bar. For example, adding the word ‘fuser’ to the detail in the search
bar will return videos related to repair and replace of the fuser.
QUIZ 1

HP Color LaserJet Enterprise M751

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Troubleshoot Cartridge Policy control panel error messages

Review the recommended actions for Cartridge Policy error messages.

Cartridge Policy control panel error messages

Error message Description Recommended action

HP Color LaserJet Enterprise M751, M856, Managed E75245,

Tour the printer

Student performance objectives

M751 technical specifications

Model name M751n M751dn

Product number T3U43A T3U44A

Paper handling Tray 1 (100-sheet capacity) Included Included

Tray 2 (550-sheet capacity) Included Included

550-sheet paper tray Optional Optional

2 x 550-sheet paper tray and stand

2,700-sheet high-capacity input (HCI) paper

10/100/1000 Ethernet LAN connection with

Hi-Speed USB 2.0 Included Included

Easy-access USB port for printing without a

Hardware Integration Pocket for connecting

HP Jetdirect 2900nw Print Server accessory

HP Jetdirect 3100w BLE/NFC/Wireless

1.5 GB base memory

16 GB embedded Multi-Media Controller

HP Trusted Platform Module for encrypting

Prints 40 pages per minute (ppm) on Letter

Easy-access USB printing (no computer

Store jobs in the printer memory to print

E75245 technical specifications

Model name E75245dn

Paper handling Tray 1 (100-sheet capacity) Included

Tray 2 (550-sheet capacity) Included

550-sheet paper tray

2 x 550-sheet paper tray and stand

2,700-sheet high-capacity input (HCI) paper tray and

Automatic duplex printing Included

10/100/1000 Ethernet LAN connection with IPv4 and

Hi-Speed USB 2.0 Included

Hardware Integration Pocket for connecting accessory

HP Internal USB Ports Optional

HP Jetdirect 2900nw Print Server accessory for

HP Jetdirect 3100w BLE/NFC/Wireless Accessory for

1.5 GB base memory

Mass storage 16 GB embedded Multi-Media Controller (eMMC) Included

HP Trusted Platform Module for encrypting all data

Prints 40 pages per minute (ppm) on Letter and A4-

Easy-access USB printing (no computer required) Included

Store jobs in the printer memory to print later or print

M856 technical specifications

Paper handling specifications

Paper handling features M856dn M856x

Tray 1 (100-sheet capacity) Included Included

Tray 2 (550-sheet capacity) Included Included

550-sheet paper tray

2 x 550-sheet paper tray and stand

2,700-sheet high-capacity input (HCI) paper tray and stand

Automatic duplex printing Included Included

Hi-Speed USB 2.0 Included Included

Easy-access USB port for printing from a USB flash drive or

Hardware Integration Pocket for connecting accessory and third-

HP Internal USB Ports Included Included

HP Jetdirect 2900nw Print Server accessory for Wi-Fi connectivity

HP Jetdirect 3100w accessory for Wi-Fi, BLE, NFC, and proximity

Print features M856dn M856x

Prints 55 pages per minute (ppm) on Letter-size paper and 56 ppm