HP Color LaserJet Managed MFP E87740

HP Color LaserJet Managed MFP E87740, E87750, E87760, E87770, HP
LaserJet Managed MFP E82650, E82660, E82670 Service and support training
Tour the printer

Learn about similarities and differences among the printers discussed in this training.
 Printer overview
 Control panels
 Comparisons among the printer models
 Input and output accessories available
 Warranty
By the end of this module, learners should be able to:

 Identify and describe key features and specifications of the HP LaserJet
printers discussed in this training course.
 Locate and identify major printer components.
 Describe printer features and technologies.
Printer overview
Learn about the features of the LaserJet printers covered in this web-based training.
The HP Color LaserJet Managed MFP E87740, E87750, E87760, E87770, HP LaserJet
Managed MFP E82650, E82660, E82670 printers are Enterprise-level products with
significant improvements from their predecessor products (the HP Color LaserJet Managed
MFP E87640-E87660 series and the HP LaserJet Managed MFP E82540-E82560 series).
They have improved speed - with speeds up to 70 ppm - faster scan speed, and offer
optional color panels to allow the printer to match the office decor.
Color printers
The following models are color printers.
Color printers
Model name Model image
HP Color LaserJet Managed MFP E87740, E87750, E87760, E7770
HP Color LaserJet Managed Flow MFP E87740, E87750, E87760,

E7770
Mono printers
The following models are black and white printers.
Mono printers
Model name Model image
HP LaserJet Managed MFP E82650, E82660, E82670
HP LaserJet Managed Flow MFP E82650, E82660, E82670
Control panels
Learn about what types of printer control panels appear in this training.
The products in this training all come with a 10-inch, color touchscreen control panel.
The Flow models also include the full-sized pull-out keyboard below the control panel.
Comparisons among the printer models

See a comparison of the features for the printers covered in this training.
Comparisons among the HP Color LaserJet Managed MFP E87740, E87750,

E87760, E7770 and HP LaserJet Managed MFP E82650, E82660, E82670
printers
E87740, E87750, E82650, E82660,

Feature E87760, E7770 E82670
Input device:
100-sheet paper tray (Tray 1)
Input device: 520-sheet paper tray

(Tray 2)
Input device:
520-sheet paper tray (Tray 3)
6 GB base memory
500 GB Hard Disk Drive (HDD)
Color touchscreen control panel
Pull-out keyboard Flow models only Flow models only
HP Trusted Platform Module for

encrypting all data that passes through
the printer
E87740: 40 ppm
E82650: 50 ppm
Prints up to 70 pages per minute E87750: 50 ppm
E82660: 60 ppm
(ppm) on A4 or letter-size paper E87760: 60 ppm
E82670: 70 ppm
E87770: 70 ppm
Fax features
dn models: Simplex 90 dn models: Simplex 90

ipm / Duplex 180 ipm ipm / Duplex 180 ipm
Scans up to 150 images per minute
(ipm) z models ADF: z models ADF:
Simplex 150 ipm / Simplex 150 ipm /
Duplex 300 ipm Duplex 300 ipm
E87740: 40 cpm
E82650: 50 ppm
Copies up to 70 copies per minute E87750: 50 cpm
E82660: 60 cpm
(cpm) E87760: 60 cpm
E82670: 70 cpm
E87770: 70 cpm
dn models ADF: 200- dn models ADF: 200-

Document feeder with dual-head sheet capacity sheet capacity
scanning for single-pass duplex
copying and scanning z models ADF: 300- z models ADF: 300-
sheet capacity sheet capacity
Scan to E-mail, Scan to USB, and
Scan to Network Folder
For more information about the technical specifications of the printers, see the user guide
for the printer. The user guide can be found on the HP Support web
site: www.hp.com/support/colorljE877mfp or www.hp.com/support/ljE826mfp
Input and output accessories available

These printers support the input and output accessories shown below.
Input and output accessories
Accessory Description
6GW50A - Job Separator

Output accessory
Allows users to output collated and stapled print or

copy jobs
6GW49A - Inner Finisher
IMPORTANT:
The inner finisher only supports speeds up to
60 ppm.
6GW55A - Stapler/Stacker Finisher

copy jobs
6GW51A - Booklet Maker Finisher

copy jobs, as well as folded booklets
6GW53A - Cabinet
A stand for the printer that can also be used for
storing extra paper
6GW47A - Dual-Cassette Feeder

(DCF) A printer stand with two additional paper trays
(Tray 4 and Tray 5)
6GW57A - 2,000-sheet High-
Capacity Input Feeder (HCI) A printer stand with one large high-capacity paper
tray
6GW56A - 3,000-sheet High-

Capacity Input Feeder (sHCI) A high-capacity paper tray that is installed on the
right side of the printer.
Warranty
Learn about the warranty terms for the printer and how to check the status of a product's
warranty.
Warranty
These printers are covered under a standard 90-day, HP parts only warranty*.
NOTE:
*Warranty and support options vary by product, country, and local legal requirements. Go
to support.hp.com to learn about HP award-winning service and support options in your
region.
Standard CSR policies apply during the warranty period:
 Mandatory CSR parts must be replaced by the customer. The customer can elect to
have a certified service agent replace the part at an additional charge.
 Optional CSR parts can be replaced by the customer or by certified service
personnel. There is no additional charge if the customer requests to have the
part replaced by a certified service agent.
The full description of the warranty is posted at the printer-specific support Web sites,
which are available to the public.
More information
To check the warranty status of a printer by serial number, or to check multiple warranties,
go to support.hp.com/checkwarranty.
Set up and configure

This course module provides information on how to set up and configure the printer.
 Product installation
 Supported operating systems
 Set up and configuration tools
 Product security features
Student performance objectives

By the end of this module, students should be able to perform the following:
 Describe the steps in the setup process.
 Download the printer software.
 Understand which tools are available for setting up and configuring the printer.
Product installation
For more information about hardware, engine, and accessory installation for the printer,
review the following document.
HP LaserJet Managed MFP - Installation Guides
Supported operating systems

Learn about supported operating systems.
The following information applies to the Printer-Specific Windows PCL 6 and HP print
drivers for macOS and to the software installer.
Windows: The HP Software Installer can be downloaded from the printer support website
for this printer and installs the correct "HP PCL 6” print driver, depending on the Windows
operating system, along with optional software when using the software installer. Download
the "HP PCL 6" print driver from the printer-support website for this
printer: www.hp.com/support.
macOS: Mac computers are supported with this printer. Download HP Easy Start either
from 123.hp.com or from the Printer Support page, and then use HP Easy Start to install
the HP print driver. HP Easy Start is not included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Supported operating systems and print drivers
Print driver installed (from the

Operating system
software on the web)
The “HP PCL 6” printer-specific print

driver is installed for this operating
Windows 7, 32-bit and 64-bit
system as part of the software
installation.
The “HP PCL-6” printer-specific print

Windows 10, 32-bit and 64-bit
installation.
The “HP PCL-6” printer-specific print

Windows 11, 64-bit
installation.
Windows Server 2008 R2, 64-bit The “HP PCL 6” printer-specific print

driver is available for download from
the printer-support website. Download
the driver, and then use the Microsoft
Add Printer tool to install it.
The "HP PCL 6" printer-specific print

Windows Server 2012, 64-bit the printer-support website. Download

Windows Server 2012 R2, 64-bit the printer-support website. Download


To install the print driver, download

macOS 12 (Monterey), macOS 11 (Big Sur), HP Easy Start from 123.hp.com. Follow
macOS 10.14 (Mojave), macOS 10.15 (Catalina) the steps provided to install the printer
software and print driver.
Debian 10,11, OpenSuse 15.1,15.2,15.3, Fedora

31,32,33,34,35, Rhel 6,7,8, Ubuntu
Print drivers are available at specific
20.04,20.10,21.04,21.10, linuxmint 20.1,20.2,
operating system web sites.
Manjarolinux 20.2,21.0.7, Zorin 15,16 Mxlinux
21, Elementary 6P
NOTE:
Supported operating systems can change. For a current list of supported
operating systems, go to support.hp.com for HP's all-inclusive help for the printer.
NOTE:
For details on client and server operating systems and for HP UPD driver support
for this printer, go to www.hp.com/go/upd. Under Additional information, click
the links.
Minimum system requirements
Windows macOS
 Internet connection
 Internet connection
 Dedicated USB 1.1 or 2.0 connection or a
 1 GB of available hard-
network connection
disk space
 2 GB of available hard-disk space
Set up and configuration tools

Learn about the tools you can use to set up and configure the printer.
Remote management
Remote management tools allow Enterprise customers to manage printers located in
remote offices or manage a fleet of printers.
The remote management options for the printer include the following:
 HP Embedded Web Server (EWS): Included with the product, the EWS is a Web-
based tool used to monitor the product, enable product features, and configure
product settings. Additional information is included in other sections of this
course.
 HP Web Jetadmin: A free utility from HP that enables administrators to remotely
manage individual products or a fleet of products on a network.
 HP JetAdvantage Security Manager (formerly HP Imaging and Printing Security
Center):
Administrators can use Security Manager to create and apply security policies to
networked HP printers. Security Manager can assess printers on the network
and make sure that printing, imaging and digital-sending features conform to
predefined security policies.
More information about each of the remote management options is at www.hp.com. Search
HP University for updated training resources for the printer.
How to access the HP Embedded Web Server (EWS)

Use the following steps to open the Embedded Web Server.
1. From the Home screen on the printer control panel, touch the Information
icon , and then touch the Ethernet icon to display the IP address
or host name.
2. Open a web browser, and in the address line, type the IP address or host
name exactly as it displays on the printer control panel. Press the Enter key
on the computer keyboard. The EWS web page opens.
NOTE:
If the web browser displays a message indicating that accessing the

website might not be safe, select the option to continue to the
website. Accessing this website will not harm the computer.
To use the HP Embedded Web Server, the browser must meet the following requirements:
Windows® 7
 Internet Explorer (version 8.x or greater)
 Google Chrome (version 34.x or greater)
 Firefox (version 20.x or greater)
Windows® 8 or greater
Windows 10 or greater
 Microsoft Edge (version 93 or greater)
macOS
 Safari (version 5.x or greater)
Linux
HP Embedded Web Server features

Learn about the HP Embedded Web Server (EWS) features available on each tab.
EWS Tabs
The following tabs are available at the top of the EWS screen.
NOTE:
The tabs (and menus/features available on each tab) vary depending on the
printer model.
 Information
View device information and printer usage statistics, such as a supplies status
page, job log, or configuration page.
If an administrator password is set in the EWS, the Information tab is the
only tab available when a user first accesses the EWS. To access the other
tabs, a user must sign in to the EWS with the password.
 General
Configure general settings for the printer, set the date/time, configure energy
settings, upgrade the firmware, customize the Home screen and control panel
layout, and back up printer data.
 Copy/Print
Configure default copy and print settings, manage stored jobs, configure
paper tray settings, restrict color printing/copying, and configure allowable
paper types.
 Scan/Digital Send
Configure scan settings for scanning to various destinations, add address
book contacts, configure digital sending software, and set scanning
preferences.
 Fax
Configure fax send and receive settings, quick sets, speed dials, and default
fax options.
 Supplies
Configure low warning thresholds and printer behavior when supplies reach a
Very Low state.
 Troubleshooting
Print various reports and pages (such as a Paper Path Page or Diagnostics
Page) to help troubleshoot printer issues, view diagnostic data, reset the
printer to factory default settings, and perform firmware updates.
 Security
Set local administrator and remote configuration passwords, configure access
control settings and near-field communication (NFC), manage certificates and
remote apps, and protect stored data.
 HP Web Services
Enable and configure HP Web Services for the printer, such as Smart Cloud
Print and HP JetAdvantage.
 Networking
Configure and secure network settings for the printer when it is connected to
an IP-based network.
This tab does not appear if the printer is connected to other network types.
For more information about the settings available in the tabs, see Advanced configuration
with the HP Embedded Web Server (EWS).
Product security features

This product supports security standards and protocols that help secure the product,
protect information on your network, and simplify monitoring and maintenance of the
product.
Security settings
On the Settings tab of the Embedded Web Server, under Security, you can find the
security settings.
Firewall
The HP Embedded Web Server allows you to enable and configure product firewall rules,
priorities, templates, services, and policies. The firewall feature provides a network layer of
security on both IPv4 and IPv6 networks. The firewall configuration capability gives you
control over IP addresses that are allowed to access the product. It also lets you set
permissions and priorities for digital send, management, discovery, and print services. All of
this helps provide a more secure way of controlling access to the product.
Firewall options are available in the Networking tab of the EWS under Security.
More information
View a video on how to set the printer's security features

For additional information about HP's secure imaging and printing solutions, visit
the www.hp.com/go/Secureprinting website. The site provides links to white papers and
FAQ documents about security features and may include information about additional
security features that are not contained in this document.
Use and maintain

This module explains how to use the major features of the printers, how to load paper trays
and replace supplies, and how to clean or maintain components of the printer.
 Paper and print media

 Paper trays
 Supplies, accessories and parts
 Tips for copy and scan success
 Cleaning
 Inspection procedures
A customer should be able to perform all of the actions and tasks described.

By the completion of this module, students should be able to:
 Load the paper trays.
 Replace supplies.
 Describe the maintenance tasks for these printers.
Paper and print media

This product supports a variety of paper and other print media. Paper or print media that
does not meet HP guidelines might cause poor print quality, increased jams, and premature
wear on the product.
Use the guidelines in the HP LaserJet Print Media Guide to get optimal results when using
special paper or print media. Set the paper type and size in the printer driver to obtain the
best results.
Paper trays
Discover how to load and use the paper trays, including how to load special items such as
envelopes and labels.
Load Tray 1 (multipurpose tray)

This tray holds up to 100 sheets of 80 grams per square meter (20 lb) paper, or 10
envelopes.
NOTE:
Select the correct paper type in the print driver before printing.
1. Open Tray 1.
2. Pull out the tray extension to support the paper.
3. Use the adjustment latch to spread the paper guides outward.
4. Load paper in the tray.

Make sure that the paper fits under the fill line on the paper guides.
NOTE:
The maximum stack height is 10 mm (0.4 in), or approximately 100

sheets of 80 grams per square meter (20 lb) paper.
5. Using the adjustment latch, adjust the side guides so that they lightly touch
the paper stack, but do not bend it.
Tray 1 paper orientation

Position paper correctly in Tray 1 to ensure the best print quality.
Letterhead or preprinted paper - Portrait
Duplex mode How to load paper
Face-down
Bottom edge leading into the printer
1-sided printing
Right side of pre-printed image
leading into the printer
Automatic 2-sided printing or with Alternative Face-up

Letterhead Mode enabled
Top edge leading into the printer
Left side of pre-printed image leading

into the printer
Letterhead or preprinted paper - Landscape
Face-down
Right edge of pre-printed image
1-sided printing
Face-up
Left side of the pre-printed image
Automatic 2-sided printing or with Alternative
Letterhead Mode enabled
Top edge leading into the printer
Prepunched paper - Portrait
Face-down
Holes toward the back of the
1-sided printing printer
Face-up
Holes toward the back of the
Automatic 2-sided printing or with Alternative Letterhead printer
Mode enabled
Prepunched paper - Landscape
Face-down
Holes away from the
1-sided printing printer
Face-up
Automatic 2-sided printing or with Alternative Letterhead Holes towards the printer
Mode enabled
Load Tray 2, Tray 3, and the optional 520-sheet trays

These trays hold up to 520 sheets of 80 grams per square meter (20 lb) paper.
NOTE:
The procedure to load paper to Tray 2, Tray 3, and the optional 520-sheet trays is
the same. Only Tray 2 is shown here.
1. Open the tray.
NOTE:
Do not open any tray while it is in use.
2. Before loading paper, adjust the paper-width guides by holding down the
blue lock/unlock toggle switch on the rear paper-width guide, pinching the
blue adjustment latch on the front paper-width guide, and then sliding the
guides to the fully open position.
3. Adjust the paper-length guide by pushing in at the bottom of the blue
adjustment latch while sliding the guide to the size of the paper being used.
4. Load paper into the tray.
5. Adjust the paper-length and paper-width guides to the size of the paper
being used. Check the paper to verify the guides lightly touch the stack, but
do not bend it.
NOTE:
Do not adjust the paper guides tightly against the paper stack. Adjust
them to the indentations or markings in the tray.
NOTE:
To prevent jams, adjust the paper guides to the correct size and do
not overfill the tray. Be sure that the top of the stack is below the tray
full indicator.
6. Close the tray.
7. The tray configuration message displays on the printer control panel.

8. Select OK to accept the detected type and size, or select Modify to choose
a different paper size or type.
For custom-size paper, specify the X and Y dimensions for the paper when
the prompt displays on the printer control panel.
Tray 2-x paper orientation
Position paper correctly in Tray 2 and the 520-sheet tray to ensure the best print quality.
1-sided printing Face-up

Top edge at the back of the tray
Top edge at the left side of the tray
Face-down
NOTE:
This is the preferred orientation when
Automatic 2-sided printing or with printing on A4 or Letter.
Alternative Letterhead Mode enabled
Top edge at the right side of the tray
Face-up
Top edge at the left side of
the tray
1-sided printing
Top edge at the back of the
tray
Automatic 2-sided printing or with Alternative Letterhead Face-down

Mode enabled
Top edge at the right side of
the tray

tray
Face-up
Holes at the left side of the tray, with the top
of the form at the rear of the printer
1-sided printing
Holes at the back of the tray
Face-down
Holes at the right side of the tray
Automatic 2-sided printing or with

Load Tray 2, Tray 3, and the optional 520-sheet trays for the color E87740,
E87750, E87760, E87770 models

These trays hold up to 520 sheets of 75 grams per square meter ( (20 lb)) paper.
NOTE:
1. Open the tray.
NOTE:


do not bend it.
NOTE:
NOTE:
full indicator.
6. Close the tray.


Face-up
1-sided printing
Face-down
NOTE:
Face-up
the tray
1-sided printing
tray

Mode enabled
the tray
tray
Face-up
1-sided printing
Face-down

Load Tray 2, Tray 3, and the optional 520-sheet trays for the color E87740,
E87750, E87760, E87770 models

These trays hold up to 520 sheets of 75 grams per square meter ( (20 lb)) paper.
NOTE:
1. Open the tray.
NOTE:


do not bend it.
NOTE:
NOTE:
full indicator.
6. Close the tray.


Face-up
1-sided printing
Face-down
NOTE:
Face-up
the tray
1-sided printing
tray

Mode enabled
the tray

tray
Face-up
1-sided printing
Face-down

Use alternative letterhead mode

Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into
the tray the same way for all jobs, whether printing to one side of the sheet of paper or to
both sides. When using this mode, load paper as for automatic duplex printing.
To use the feature, enable it by using the printer control panel Settings menu. For more
information, see the printer User Guide.
Print envelopes
To print envelopes using the manual feed option, follow these steps to select the correct
settings in the print driver, and then load the envelopes into the tray after sending the print
job to the printer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click
the Properties or Preferences button to open the print driver.
NOTE:
The name of the button varies for different software programs.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
Envelope orientation
Tray Envelope size How to load envelopes
Face-down
Envelope #9, Envelope #10, Envelope Monarch, Top edge toward the front
Tray 1 Envelope DL, Envelope B5, Envelope C5 (wallet), of the printer
Envelope C6
Face-down
Bottom edge leading into
Tray 1 Envelope B5, Envelope C5 (pocket) the printer; top flap open
Face-up
Envelope #9, Envelope #10, Envelope Monarch, Top edge toward the front
Tray 2 of the printer
Envelope DL, Envelope B5, Envelope C5 (wallet),
or 3
Envelope C6
Manually feed labels

Use the manual feed mode for Tray 1 (multipurpose tray) to print sheets of labels.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click
the Properties or Preferences button to open the print driver.
NOTE:
The name of the button varies for different software programs.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of
labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Label loading instructions
Tray How to load labels
Face-down
Tray 1
Face-up
Tray 2 or Top edge at the left side of the tray

3
Configure trays
Tray configuration is essential for making the best use of the product.
Use the following guidelines:
 For each tray, load only the supported media sizes and types. Loading unsupported
media can cause paper jams and other issues.
 When loading media, close the paper guides so that they are flush against the
media stack. The paper guides help the product to identify the media size
correctly.
 On the product control panel, verify that the tray configurations are correct. Make
sure that the media size and type selected for each tray match the size and type
of media actually loaded in the trays.
 Tray configuration on the control panel typically occurs during initial setup, but you
might want to verify that the configuration settings are correct if printing issues
occur.
 When you print, remember to select the correct tray settings for the intended print
job in the printer software. For example, select the correct media type for the tray
you are printing to.
Configure trays using the EWS
You can also use the HP Embedded Web Server (EWS) to manage tray settings for the
printer. In addition to managing the paper size and type settings for specific trays, you can
also manage general tray settings for features such as Alternative Letterhead Mode,
duplexing, and prompts.
For more information, see HP LaserJet Enterprise, HP PageWide Enterprise - Configure
the Manage Trays settings.
Supplies, accessories and parts

Learn about the supplies, accessories and parts for the printer.
Ordering
Contact the managed service representative. Make sure to have the product model
number, which appears on the product label on the back of the printer.
Maintenance and Consumable Life for the color E87740, E87750, E87760,
E87770 printer parts

Learn about the estimated life of maintenance and consumable parts.
A customer or end user can install consumable items for a product.
In circumstances where a contract, CarePack, or other service uplift option exists, refer to
the terms and conditions established by the service uplift document to determine how
customer replaceable parts will be managed.
The rated life for each of these components is estimated. The rated life for each of the
consumable components is listed in the following tables:
Consumable Life: Cartridges and Miscellaneous parts
Life
Product or Part
Description Kit Components (A4/letter
SKU number1 number2
images)3
Black Managed
W9170- Black toner
W9170MC Toner Crtg High 50,000
67007 cartridge_high
Yield
Cyan Managed
W9171- Cyan toner
Yield
Yellow Managed
W9172- Yellow toner
Yield
W9173MC W9173- Magenta Managed Magenta toner 45,000

Toner Crtg High
Yield
Black Managed
W9160- Black toner
W9160MC Toner Crtg Std 25,000
67006 cartridge_Std
Yield
Cyan Managed
W9161- Cyan toner
67004 cartridge_Std
Yield
Yellow Managed
W9162- Yellow toner
67004 cartridge_Std
Yield
Magenta Managed
W9163- Magenta toner
67004 cartridge_Std
Yield
6SB85- Toner Collection Toner collection

6SB85A 130,000
67001 Unit unit
1
All product or sku numbers are subject to change.

2
All part numbers are subject to change.

3
Print cartridge life is approximate, based on average A4 /Letter-size page count with ISO
coverage. Declared cartridge yield value in accordance with ISO/IEC 19798. Actual yields
vary considerably based on images printed and other factors. For more information, go
to www.hp.com/go/learnaboutsupplies.
Consumable Life: Fusers
Product or SKU Part Life (A4/letter

Description Kit Components
number1 number2 images)3
5PN53- Fuser 100V Fuser assembly

5PN53A 600,000
67001 Kit (100V)

5PN76A 600,000
67001 Kit (110V)
5PN77A 600,000
67001 Kit (220V)
Consumable Life: Drum, Developer, and ITB/PTB
Life
Product or Part
SKU number1 number2
images)3
W9077- Black Managed

W9077MC Black drum 300,000
67001 Imaging Drum
Color drum (available

W9078- Color Managed
W9078MC for Cyan or Magenta 240,000
67001 Imaging Drum
or Yellow)
5PN72- Black Developer Black developer and

5PN72A 900,000
67002 Unit Kit powder
Yellow
5PN73- Yellow developer and
5PN73A Developer Unit 900,000
67002 powder
Kit
Magenta
5PN74- Magenta developer and
5PN74A Developer Unit 900,000
67002 powder
Kit
5PN75- Cyan Developer Cyan developer and

5PN75A 900,000
67002 Unit Kit powder
5PN78- Image
5PN78A ITB and ITB cleaner 600,000
67001 Kit
Image ~
5PN79-
5PN79A ITB cleaner 300,000
67001
Blade Kit
5PN80- Transfer Roller Transfer T2 roller

5PN80A 600,000
67001 Kit assembly
Consumable Life: Rollers
Product or Life
Part
SKU Description Kit Components (A4/letter
number2
number1 images)3
5PN66- Pick, separation,

5PN66A Trays 2-x Roller Kit 360,000
67001 and feed rollers
5RC03- Tray 1 (MP) Roller Pick, separation,

5RC03A 200,000
67001 Kit and feed rollers
ADF roller
5RC00- Pick, separation,
5RC00A maintenance Kit (z 300,000
bundle)
ADF roller
5851- Pick, separation,
J8J95A maintenance Kit (dn 150,000
bundle)
Maintenance and Consumable Life for the mono E82650, E82660, E82670
printer parts
Learn about the estimated life of maintenance and consumable parts.
A customer or end user can install consumable items for a product.
In circumstances where a contract, CarePack, or other service uplift option exists, refer to
the terms and conditions established by the service uplift document to determine how
customer replaceable parts will be managed.
The rated life for each of these components is estimated. The rated life for each of the
consumable components is listed in the following tables:
Consumable Life: Cartridges and Miscellaneous parts
Life
Product or Part
SKU number1 number2
images)3
Black Managed
W9085- Black toner
Yield
Black Managed
W9084- Black toner
67006 cartridge_Std
Yield
W9016- Toner Collection Toner collection

W9016MC 300,000
67001 Unit unit
1
All product or sku numbers are subject to change.

2
All part numbers are subject to change.

3
Print cartridge life is approximate, based on average A4 /Letter-size page count with ISO
coverage. Declared cartridge yield value in accordance with ISO/IEC 19798. Actual yields
vary considerably based on images printed and other factors. For more information, go
to www.hp.com/go/learnaboutsupplies.
Consumable Life: Fusers
Product or SKU Part Life (A4/letter

Description Kit Components
number1 number2 images)3

5PN53A 600,000
67001 Kit (100V)

5PN76A 600,000
67001 Kit (110V)

5PN77A 600,000
67001 Kit (220V)
Consumable Life: Drum, Developer, and ITB/PTB
Life
Product or Part
SKU number1 number2
images)3
W9086- Black Managed

W9086MC Black drum 600,000
67001 Imaging Drum
5PN82A 5PN82- Black Developer Black developer 1,200,000

67002 Unit Kit and powder
5PN85- Image Transfer

5PN85A PTB 600,000
67001 Kit
Consumable Life: Rollers
Product or Life
Part
SKU Description Kit Components (A4/letter
number2
number1 images)3
5PN66- Pick, separation,

5PN66A Trays 2-x Roller Kit 360,000
5RC03- Tray 1 (MP) Roller Pick, separation,

5RC03A 200,000
67001 Kit and feed rollers
ADF roller
5RC00- Pick, separation,
5RC00A maintenance Kit (z 300,000
bundle)
ADF roller
5851- Pick, separation,
J8J95A maintenance Kit (dn 150,000
bundle)
Replace the toner cartridges

The process for replacing the toner cartridges is slightly different between the two products
covered in this training. See the following procedures for details.
These products also feature locking toner cartridges, to prevent premature replacement.
Remove and replace the toner cartridge in the HP Color LaserJet Managed
MFP E877 series

Follow these steps to replace the toner cartridge.
NOTE:
When a toner cartridge is empty, a message appears on the control panel. Follow
the instructions on the control panel to release the cartridge so that you can
replace it.
CAUTION:
Do not try to pull the toner cartridge out by force before it has been released.
NOTE:
If you are logged into the printer using the administrator account or a service PIN,
the toner Eject button will be active even if the cartridge is not empty. If there is an
unexpected failure with the toner cartridge release, refer to the printer Service
Manual for instructions on how to release toner cartridges manually by
disassembling the printer.
1. Open the front door.
2. Select the Eject button from the control panel to eject the cartridge,

and then grasp the end of the toner cartridge and pull it straight out of the
printer.
3. Remove the new toner cartridge from its package. Save all packaging for
recycling the used toner cartridge.
4. Hold both ends of the toner cartridge and rock it to evenly distribute the toner
that is inside. And then, remove the seal.
5. Align the toner cartridge with its slot and insert it into the printer.
6. Close the front door.
7. Pack the used toner cartridge into the box that the new toner cartridge came
in. See the enclosed recycling guide for information about recycling.
In the U.S. and Canada, a pre-paid shipping label is included in the box. In
other countries/regions, go to www.hp.com/recycle to print a pre-paid
shipping label.
Adhere the pre-paid shipping label to the box, and return the used cartridge
to HP for recycling.
Remove and replace the toner cartridge in the HP LaserJet Managed MFP
E826 series
Follow these steps to replace the toner cartridge.
NOTE:
When a toner cartridge is empty, a message appears on the control panel. Follow
the instructions on the control panel to release the cartridge so that you can
replace it.
CAUTION:
Do not try to pull the toner cartridge out by force before it has been released.
NOTE:
If you are logged into the printer using the administrator account or a service PIN,
the toner Eject button will be active even if the cartridge is not empty. If there is an
unexpected failure with the toner cartridge release, refer to the printer Service
Manual for instructions on how to release toner cartridges manually by
disassembling the printer.
2. Select the Eject button from the control panel to eject the cartridge,

and then grasp the end of the toner cartridge and pull it straight out of the
printer.
3. Remove the new toner cartridge from the packaging. Save all packaging for
recycling the used toner cartridge.
4. Hold both ends of the toner cartridge and rock it to evenly distribute the toner
that is inside. And then, remove the seal.
5. Align the toner cartridge with its slot and insert the toner cartridge into the
printer.
7. Pack the used toner cartridge into the box that the new toner cartridge came
in. See the enclosed recycling guide for information about recycling.
shipping label.
Adhere the pre-paid shipping label to the box, and return the used cartridge
to HP for recycling.
Replace the toner collection unit
The process for replacing the toner collection unit is also different between the two
products covered in this training. See the following procedures for details.
Replace the toner collection unit (TCU) in the HP Color LaserJet Managed
MFP E877 series

Follow these steps to replace the toner collection unit (TCU).
1. Locate the toner collection unit door on the front of the printer. Push in to
release the latch on the left side of the door (callout 1), and then pull the
door toward you and down to open it (callout 2).
2. Grasp the toner collection unit and pull it straight out of the printer.
NOTE:
Maintain the position of the TCU as you pull it out from the printer.
This will ensure that you do not spill any waste toner in the printer.
Once the TCU is fully removed, do not place it on its side. Place
the unit in an upright position.
3. Install the new TCU by pushing it straight into the printer.
4. Close the toner collection unit door.
Replace the toner collection unit (TCU) in the mono E82650, E82660, E82670
products
Follow these steps to replace the toner collection unit (TCU).
2. Pull on both sides of the toner collection unit to release the tabs, and then
pull it straight out of the printer.
NOTE:
Maintain the position of the TCU as you pull it out from the printer.
This will ensure that you do not spill any waste toner in the printer.
Once the TCU is fully removed, do not place it on its side. Place
the unit in an upright position.
3. Remove the new TCU from its package. Save all packaging for recycling
the used TCU.
4. Install the new TCU by pushing in on both sides until the tabs snap into
place.
6. Pack the used TCU into the box that the new TCU came in. See the
enclosed recycling guide for information about recycling.
shipping label.
Adhere the pre-paid shipping label to the box, and return the used TCU to
HP for recycling.
Replace the staple cartridges in the optional accessories

Install a new staple cartridge when the current cartridge is empty.
Remove and replace the inner finisher accessory staple cartridge

Follow these steps to replace the staple cartridge in the inner finisher accessory.
1. Open the inner finisher front door.
2. Grasp the colored tab on the staple cartridge carriage, and then pull the
staple cartridge carriage straight out.
3. Lift two tabs on the staple cartridge, and then lift up to remove the empty
staple cartridge from the staple cartridge carriage assembly.
NOTE:
Do not discard the staple cartridge carriage. It must be reused with

the new staple cartridge.
4. Insert the new staple cartridge into the staple cartridge carriage.
5. Reinstall the staple cartridge carriage into the stapler by pressing the
colored handle inward until it snaps into place.
6. Close the inner finisher front door.
Remove and replace the stapler/stacker accessory staple cartridge

Follow these steps to replace the staple cartridge in the floor-standing finisher
stapler/stacker accessory.
1. Open the finisher front door.
2. Rotate the knob counterclockwise to move the staple cartridge assembly

all the way to the front.
3. Hold the knob to immobilize the staple cartridge assembly, grasp the
colored tab on the staple cartridge carriage, and then pull the staple
cartridge carriage straight out.
4. Lift two tabs on the staple cartridge, and then lift up to remove the empty
staple cartridge from the staple cartridge carriage assembly.
NOTE:
Do not discard the staple cartridge carriage. It must be reused with

the new staple cartridge.
5. Insert the new staple cartridge into the staple cartridge carriage.
6. Hold the knob to immobilize the staple cartridge assembly, insert the new
staple cartridge into the assembly, and then press the colored handle
inward until it snaps into place.
7. Close the finisher front door.
Remove and replace the booklet-maker accessory staple cartridge

Follow these steps to replace the booklet-maker accessory staple cartridge in the floor-
standing finisher.
1. Open the finisher front door.
2. Pull out the booklet finisher assembly until it stops.
3. Pull the colored tabs away from the assembly, and then pull them up
remove the two staple cartridges.
4. Push in the two blue tabs, and then lift up to open the top of the staple
cartridge carriage.
5. Lift two tabs on each staple cartridge, and then lift up to remove the
empty staple cartridges from the staple cartridge carriages.
NOTE:
Do not discard the staple cartridge carriages. They must be reused

with the new staple cartridges.
6. Insert the new staple cartridges into the staple cartridge carriages, and
then close the top of the staple cartridge carriers.
7. Reinstall the two staple cartridge carriages into the booklet maker by
pressing the colored handles until they snap into place.
8. Slide the booklet assembly into the finisher.
9. Close the finisher front door.
Tips for copy and scan success

Follow these tips for successful copying and scanning.
Use the following tips to copy and scan successfully.
 Keep the glass and the back of the lid clean. The scanner interprets anything it
detects on the glass as part of the image.
 Load your original, print-side down, in the back-left corner of the glass.
 To make a large copy of a small original, scan the original into the computer, resize
the image in the scanning software, and then print a copy of the enlarged image.
 If you want to adjust scan size, output type, scan resolution, or file type, and so on,
start scan from the printer software.
 To avoid incorrect or missing scanned text, make sure the brightness is set
appropriately in the software.
 If you want to scan a document with several pages into one file instead of multiple
files, start the scan with the printer software instead of selecting Scan from the
printer display.
For more information about how to use printer features, including Print, Copy, Scan and
Fax, see the User Guide for the printer.
Cleaning
Use the procedures below to carry out regular cleaning procedures.
Cleaning the paper dust stick on the color E87740, E87750, E87760, E87770
printers
Learn about cleaning the paper dust stick.
The paper dust stick needs to be cleaned after a specified number of pages are printed.
A Clean the paper dust stick message will appear on the control panel. This is when the
paper dust stick must be cleaned. Use the following procedure to complete this task.
1. Open the front door (callout 1), and then remove the toner collection duct
unit (TCDU) (callout 2).
CAUTION:
To avoid spilling toner, do not tilt the TCDU when handling it.
NOTE:
To remove the TCDU, push in on two tabs to release the duct, and
then pull it straight out (callout 2) of the printer to remove it.
2. Pull out the paper dust stick.
3. Remove the paper dust.

Remove the paper dust
4. Insert the paper dust stick back into the slot.
5. Install the TCDU, and then close the front door.
NOTE:
Make sure the cover is securely closed. If the message still appears,
repeat this process.
Cleaning the paper dust holder on the mono E82650, E82660, E82670 printers
Learn about cleaning the paper dust holder.
The paper dust holder cleaning is recommended at every 600K pages. Be aware that clean
the paper dust holder message does not appear to avoid interrupting customer usage.
Thus, technicians need to do this task actively. Use the following procedure to complete
this task.
1. Remove Trays 2 and 3 from the printer. To remove them, pull the tray almost
all of the way out of the printer, and then lift it up to remove it.
2. Remove the paper dust holder. To remove it, locate the handle and pull it in
the direction shown by arrow below.
3. Clean the Paper dust holder, and then reassemble it.
4. Insert the paper dust holder back into the printer. When replacing it, push it
back in to the same location until you feel it click into place.
5. Insert Trays 2 and 3 back into the printer.
Cleaning the ACR (CTD) Sensor on the color E87740, E87750, E87760, E87770
printers
Use the following procedure to clean the ACR (CTD) sensor.
The engine has the feature of ACR (CTD) sensor cleaning automatically with the motor
driving the sensor cover shutter open and closed. Nonetheless, we recommend you clean
the sensor manually at every ITB replacement to make sure the sensor is clean.
1. Open the right door.
2. Remove the ITB cleaner and ITB unit.

For instructions on removing these items, see the Service Manual.
3. Clean the sensor window using a lint-free cloth while pushing the shutter to
right.
4. Replace the ITB cleaner and ITB unit, and close the right door.
Cleaning the CTD sensor on the mono E82650, E82660, E82670 printers
Use the following procedure to clean the CTD sensor.
The CTD sensor is designed to be cleaned automatically by each paper pass. However, it
is strongly recommend that manual cleaning take place during every visit in order to
maintain quality copies. Note that once the OPC or Developer unit is replaced, manual
cleaning is required in order to clear contamination which might be caused during those
replacements.
2. Locate the CTD sensor handle.
3. Clean the sensor by sliding the handle left and right several times.
4. Close the right door.
Cleaning the LSU window on the color E87740, E87750, E87760, E87770
printers
It is recommended that the LSU window be cleaned during every maintenance visit. Use
the following procedure to complete this task.
NOTE:
This task must be implemented when the printer power is on. The LSU window
shutter is closed when power is off.
2. Remove the toner collection duct unit (TCDU). Push in on two tabs (callout
1) to release the duct, and then pull it straight out (callout 2) of the printer to
remove it.
3. Clean the LSU window for each color using the cleaning bar attached inside
the front cover.
Insert the cleaning bar into the hole. Push it in and pull it out several times to
clean the window, as shown in the images below.
4. Replace the cleaning bar and the TCDU, and then close the front door.
Cleaning the scanner glass

It is recommended that the scanner glass be cleaned during every maintenance visit. Use
the following procedure to complete this task.
1. Open the ADF by lifting it up.
2. Clean the image scanner area and flat-bed glass using a lint-free cloth.
3. Close the ADF.
Cleaning the ADF CIS (Contact Image Sensor)

It is recommended that the ADF CIS (Contact Image Sensor) be cleaned during every
maintenance visit. Use the following procedure to complete this task.
1. Open the ADF by lifting it up.
2. Clean the CIS scanning area, located underneath ADF, using a lint-free
cloth.
3. Close the ADF.
Inspection procedures
Use the following procedures to inspect the printer during maintenance visits.
Inspect paper guide adjustment in trays
Checking paper guide adjustment and paper loading status is recommended during
every visit. This is important in order to reduce paper jams. Many paper jams occur due
to incorrect paper stacking in the trays.
1. Fan the paper.
2. Load the paper. Make sure the paper guides are correctly adjusted.
Inspect consumables (LLC life remaining) on the color E87740, E87750,
E87760, E87770 printers

Use the following procedures to inspect the LLCs during maintenance visits.
The check of consumable life remaining is recommended at every visit so that the LLC is
replaced at the proper time, and does not exceed its end of life. Active replacement is
recommended if the LLC life remaining low. This will maintain the expected print quality
and, also help to reduce extra visits.
Find the Print Supplies information report by using the following control panel menu
navigation:
1. Select the following control panel menus:
Support tools
o
Service (Enter Pin: 03087722)
o
Advanced service
o
Service reports
o
2. Select Supplies information report and click the Print button.
Check the life remaining for each LLC in the Supplies information report. Refer to the
following LLC (Long life consumable) list.
Long life consumables (LLCs)
Part
Item Life Remark
number
240,000
Yellow OPC W9078MC
pages
240,000
Magenta OPC W9078MC
pages
240,000
Cyan OPC W9078MC
pages
300,000
Black OPC W9077MC
pages
300,000
ITB cleaner 5PN79A Manual counter reset
pages
Intermediate Manual counter reset.

600,000
5PN78A ITB cleaner involved in
pages
belt (ITB) unit kit this kit
600,000
Transfer roller 5PN80A Manual counter reset
pages
600,000
Fuser unit (100V) 5PN53A Only for Japan
pages
600,000
Fuser unit (110V) 5PN76A
pages
600,000
pages
900,000
Yellow developer unit 5PN73A Manual counter reset
pages
900,000
Magenta developer unit 5PN74A Manual counter reset
pages
900,000
Cyan developer unit 5PN75A Manual counter reset
pages
900,000
Black developer unit 5PN72A Manual counter reset
pages
Pickup/Forward/Separation roller 360,000

5PN66A Manual counter reset
(for Tray 2-x) pages
Pickup/Forward/Separation roller 200,000

5RC03A Manual counter reset
(for Tray1) pages
ADF roller kit (for 200-sheet dn 150,000

J8J95A Manual counter reset
bundle ADF) pages
ADF roller kit (for 300-sheet z 300,000

5RC00A Manual counter reset
bundle ADF) pages
NOTE:
Maintenance part lifespans will vary depending upon printing patterns and the job
mode used.
Inspect consumables (LLC life remaining) on the mono E82650, E82660,
E82670 printers
Use the following information to inspect the LLCs during maintenance visits.
The check of consumable life remaining is recommended at every visit so that the LLC is
replaced at the proper time, and does not exceed its end of life. Active replacement is
recommended if the LLC life remaining low. This will maintain the expected print quality
and, also help to reduce extra visits.
Find the Print Supplies information report by using the following control panel menu
navigation:
1. Select the following control panel menus:
Support tools
o
Service (Enter Pin: 03082622)
o
Advanced service
o
Service reports
o
2. Select Supplies information report and click the Print button.
Check the life remaining for each LLC in the Supplies information report. Refer to the
following LLC (Long life consumable) list.
Long life consumables (LLCs)
Part
Item Life Remark
number
600,000
Black OPC W9086MC
pages
600,000 Manual counter

Image transfer belt 5PN85A
pages reset
600,000
Fuser unit (100V) 5PN53A Only for Japan
pages
600,000
pages
600,000
pages
1,200,000 Manual counter

Black developer unit 5PN82A
pages reset
Pickup/Forward/Separation roller (for 360,000 Manual counter

5PN66A
Tray 2-x) pages reset
Pickup/Forward/Separation roller (for 5RC03A 200,000 Manual counter

Tray1) pages reset
ADF roller kit (for 200-sheet dn bundle 150,000 Manual counter

J8J95A
ADF) pages reset
ADF roller kit (for 300-sheet z bundle 300,000 Manual counter

5RC00A
ADF) pages reset
NOTE:
Maintenance part lifespans will vary depending upon printing patterns and the job
mode used.
Theory of operation
This module provides an overview of the operation of major hardware components.
 Basic operation
 Input devices
 Document feeder / scanner
 Output devices
The information given here is at a high level. For more detailed information, see the product
Service Manual, or review the information in the HP LaserJet Theory and
Troubleshooting Fundamentals - Service and Support training course, Course ID:
0001091928.

 Understand the basic theory of operation.
 Identify the printer's major hardware systems and components.
Basic operation
The printer routes all high-level processes through the formatter, which stores font
information, processes the print image, and communicates with the host computer.
The basic printer operation comprises the following systems:
 The engine-control system, which includes the high-voltage and low-voltage power
supplies (HVPS and LVPS), fuser control circuits, and the DC controller printed
circuit assembly (PCA)
 The laser/scanner system, which forms the latent image on the photosensitive drum
 The image-formation system, which transfers a toner image onto the paper
 The pickup, feed and delivery system, which uses a system of rollers and belts to
transport the paper through the printer
 Accessory (optional paper feeders)
Relationship between the main printer systems
Engine-control system
The engine-control system receives commands from the formatter and interacts with the
other main systems to coordinate all printer functions.
Engine-control system
For detailed information about each of the components of the engine control system, see
the product Service Manual, or review the information in the HP LaserJet Theory and
0001091928.
Feeding system overview
Learn about the feeding system overview.
The feeding system is responsible for the process ranging from picking up paper to ejecting
it out of the machine. This system is mainly composed of Tray 1, Tray 2, Tray 3, registration
unit, loop sensing unit, exit unit, and duplex unit.
Feeding system workflow for the color E87740, E87750, E87760, E87770
printers
Learn about the feeding workflow.
Feeding system workflow
Callou
Part name Description
t
Picks up one sheet of paper and delivers it to the registration

1 Tray 1
unit
Stores paper for printing, picks up and transfers the paper to the
2 Tray 2
registration unit
Stores paper for printing, picks up and transfer the paper to the
3 Tray 3
registration unit
Registration
4 Arranges the paper moved from the tray
unit
Loop sensing Controls the paper moving speed between the drum and the
5
unit fuser
Discharges the paper to the outside of the product or make and

6 Exit unit move the paper path so that the paper can be moved toward the
duplex unit for duplex printing
Allows paper to move from the exit unit to the registration unit
7 Duplex unit
for duplex printing
Feeding system workflow for the mono E82650, E82660, E82670 printers
Learn about the feeding workflow.
Callou
t
Picks up one sheet of paper and delivers it to the registration

1 Tray 1
unit
Stores paper for printing, picks up and transfers the paper to the
2 Tray 2
registration unit
Stores paper for printing, picks up and transfer the paper to the
3 Tray 3
registration unit
4 Registration Arranges the paper moved from the tray

unit
Loop sensing Controls the paper moving speed between the drum and the
5
unit fuser
Discharges the paper to the outside of the product or make and

6 Exit unit move the paper path so that the paper can be moved toward the
duplex unit for duplex printing
Allows paper to move from the exit unit to the registration unit
7 Duplex unit
for duplex printing
Feeding system rollers for the color E87740, E87750, E87760, E87770 printers
Learn about the feeding system rollers.
Feeding system rollers
Callou Part
t number
Tray 1 pickup JC93-

R2 Picks up paper on the tray
roller 01721A
Tray 1 forward JC93-

R3 Moves paper inside the printer
roller 01726A
Tray 1 reverse JC93-

R4 Prevents multiple pages feeding into the printer
roller 01726A
Tray 1 prefeed
R1 SNA Moves paper to the registration roller
roller
Tray 2 pickup 5QJ90- Picks up paper from the knock-up plate of the
R5
roller 60128 tray

R6 Moves paper to the feed roller
roller 01726A
Tray 2 reverse JC93- Prevents multiple paper feeding into the
R7
roller 01726A machine
Tray 2 feed
roller
R8
roller 60128 tray

roller 01726A
Tray 3 reverse JC93- Prevents multiple paper feeding into the

R10
roller 01726A machine
Tray 3 feed
roller
Moves paper from Tray 3 or Tray 4 to the

R13 Trans roller SNA
registration
Arranges a paper moved from the tray and

Registration
R14 SNA moves the paper to the ITB - second transfer
roller
roller
R15 Exit 1 roller SNA Moves paper to the exit 1
Exit 2 feed
R16 SNA Moves paper to the exit 2 roller
roller
R17 Exit 2 roller SNA Moves paper to the exit 2
Moves paper to the duplex unit during duplex

R18 Duplex 1 roller SNA
printing
R19 Duplex 2 roller SNA Moves paper to the duplex 2 roller
R20 Duplex 3 roller SNA Moves paper to the registration roller
Feeding system rollers for the mono E82650, E82660, E82670 printers
Learn about the feeding system rollers.
Callou Part
t number
Tray 1 prefeed
R1 NA Moves paper to the registration roller
roller
Tray 1 pickup JC93-

R2 Picks up paper on the tray
roller 01721A
Tray 1 JC93-
R3 Moves paper inside the printer
forward roller 01726A

R4 Prevents multiple pages feeding into the printer
roller 01726A
R5
roller 60128 tray
Tray 2 JC93-

R7 Prevents multiple pages feeding into the machine
roller 01726A
R8
roller 60128 tray
Tray 3 JC93-

R10 Prevents multiple pages feeding into the machine
roller 01726A
Tray 2 feed
roller
Tray 3 feed
roller
Tray 3 transfer Moves paper from Tray 3 or Tray 4 to the

R13 NA
roller registration roller
Registration Arranges paper moved from the tray and moves

R14 NA
roller the paper to the ITB - second transfer roller
R15 Exit 1 roller NA Moves paper to the exit 1
Exit 2 feed
R16 NA Moves paper to the exit 2 roller
roller
R17 Exit 2 roller NA Moves paper to the exit 2
Duplex 1 Moves paper to the duplex unit during duplex

R18 NA
roller printing
Duplex 2
R19 NA Moves paper to the duplex 2 roller
roller
Duplex 3
roller
PTB drive
R21 NA Rotates the paper transfer belt
roller
PTB transfer Rotates the paper transfer belt and helps image
R22 NA
roller transfer from the drum surface to the paper
PTB guide
R23 NA Guides the paper transfer belt
roller
Fuser heating Receives heat from the halogen lamp and

R24 NA
belt transfers it to the toner and the paper
Makes contact with the fuser belt to transfer heat
Fuser pressure
R25 NA and pressure to the paper and toner, and drives
roller
the paper to move to the exit unit
Fuser exit
R26 NA Moves the toner fixed paper to the exit unit
roller
Feeding system sensors for the color E87740, E87750, E87760, E87770
printers
Learn about the feeding system sensors.
Feeding system sensors
Callou Part
Part name Sensor type Description
t number
Photo
Tray 1 paper 0604- Checks whether a paper is on the
S1 interrupter
empty sensor 001490 Tray 1
(reflect)
Photo
Tray 2 empty 0604- Checks whether a paper is on the
S2 interrupter
sensor 001393 Tray 2
(sensing)
Photo Sets the proper height of paper to

Tray 2 stack 0604-
S3 interrupter make a contact with the pickup
height sensor 001393
(sensing) roller
Photo
Tray 2 prefeed 0604- Keeps the proper distance
S4 interrupter
sensor 001490 between papers on the paper path
(reflect)
Tray 2 open, Checks whether the tray is

JC93-
S5 paper size closed, make signals to identify
01408A
sensor the paper size
S6 Tray 3 empty 0604- Photo Checks whether a paper is on the

interrupter
sensor 001393 Tray 3
(sensing)
Photo Sets the proper height of paper to

Tray 3 stack 0604-
S7 interrupter make a contact with the pickup
height sensor 001393
(sensing) roller
Photo
Tray 3 prefeed 0604- Keeps the proper distance
S8 interrupter
sensor 001381 between papers on the paper path
(reflect)

JC93-
S9 paper size closed, make signals to identify
01408A
sensor the paper size
Photo Checks whether the paper

0604-
S10 Feed 2 sensor interrupter correctly comes from the Tray 3,
001490
(reflect) 4, 5 or 6
Photo
Registration 0604- Checks whether the paper comes
S11 interrupter
sensor 001381 into the registration unit
(reflect)
Photo Checks whether the paper is

0604-
S12 Loop sensor 1 interrupter moved with the proper speed and
001393
(sensing) movement by the fuser
Photo Checks whether the paper is

0604-
S13 Loop sensor 2 interrupter moved with the proper speed and
001393
(sensing) movement by the fuser
Fuser out 0960- Checks whether the paper

S14 Paper sensor
sensor 5271 escapes well from the fuser
Checks whether the paper

Photo
Out bin 1 full 0604- correctly goes out on the output
S15 interrupter
sensor 001393 bin, and it is loaded up to the
(sensing)
maximum capacity
S16 Out bin 2 full 0604- Photo Checks whether the paper goes
sensor 001393 interrupter out on the output bin correctly,
(sensing) and it is loaded up to the
maximum capacity. (Optional,
included in the job separator)
Photo
0604- Checks whether the paper goes
S17 Exit 2 sensor interrupter
001393 out to the out bin 2
(sensing)
Photo
Duplex jam 1 0604- Moves paper to the duplex unit
S18 interrupter
sensor 001393 during duplex printing
(sensing)
Photo
Duplex jam 2 0604- Checks whether the paper goes
S19 interrupter
sensor 001393 through the duplex unit
(sensing)
Feeding system sensors for the mono E82650, E82660, E82670 printers
Learn about the feeding system sensors.
Callou Part
Part name Sensor type Description
t number
Tray 1 paper 0604- Photo interrupter Checks whether a paper is

S1
empty sensor 001490 (reflect) on the Tray 1
Tray 2 empty 0604- Photo interrupter Checks whether a paper is

S2
sensor 001393 (sensing) on the Tray 2
Sets the proper height of

Tray 2 stack 0604- Photo interrupter
S3 paper to make a contact
height sensor 001393 (sensing)
with the pickup roller
Tray 2 Keeps the proper distance

0604- Photo interrupter
S4 prefeed between papers on the paper
001490 (reflect)
sensor path
JC93-
S5 paper size closed, make signals to
01408A
sensor identify the paper size
Tray 3 empty 0604- Photo interrupter Checks whether a paper is

S6
sensor 001393 (sensing) on the Tray 3
Sets the proper height of

Tray 3 stack 0604- Photo interrupter
S7 paper to make a contact
height sensor 001393 (sensing)
with the pickup roller
Tray 3 Keeps the proper distance

S8 prefeed between papers on the paper
001381 (reflect)
sensor path

JC93-
S9 paper size closed, make signals to
01408A
sensor identify the paper size

S10 Feed 2 sensor correctly comes from the
001490 (reflect)
Tray 3, 4, 5 or 6

Registration 0604- Photo interrupter
S11 comes into the registration
sensor 001381 (reflect)
unit
Checks whether the paper is

0604- Photo interrupter moved with the proper
S12 Loop sensor 1
001393 (sensing) speed and movement by the
fuser
Checks whether the paper is

0604- Photo interrupter moved with the proper
S13 Loop sensor 2
001393 (sensing) speed and movement by the
fuser
Fuser out 0960- Checks whether the paper

S14 Paper sensor
sensor 5271 escapes well from the fuser
S15 Out bin 1 full 0604- Photo interrupter Checks whether the paper
sensor 001393 (sensing) correctly goes out on the
output bin, and it is loaded
up to the maximum capacity

goes out on the output bin
Out bin 2 full 0604- Photo interrupter correctly, and it is loaded up
S16
sensor 001393 (sensing) to the maximum capacity.
(Optional, included in the
job separator)
0604- Photo interrupter Checks whether the paper

S17 Exit 2 sensor
001393 (sensing) goes out to the out bin 2
Duplex jam 1 0604- Photo interrupter Moves paper to the duplex

S18
sensor 001393 (sensing) unit during duplex printing

Duplex jam 2 0604- Photo interrupter
S19 goes through the duplex
sensor 001393 (sensing)
unit
Identifies whether a wrap

Fuser wrap Photo
S30 NA jam occured inside the fuser
jam sensor interrupter(reflect)
unit
Feeding system motors and solenoids for the color E87740, E87750, E87760,
E87770 printers
Learn about the feeding system motors and solenoids.
Feeding system motors and solenoids
Part
Callout Part name Motor type Description
number
Hybrid
JC31- Drives the Tray1 rollers, feed
M1 Feed motor stepping
00163A rollers, and trans roller
motor
Drives the Tray 2 pickup,
Tray 2 pickup 5QJ90- Stepping
M2 forward, and reverse rollers or
motor 64002 motor
knock-up plate

Tray 3 pickup 5QJ90- Stepping
motor 64002 motor
knock-up plate
Registration Hybrid
JC31- Drive the registration roller and
M4 motor and Tray 1 stepping
00123B Tray 1 roller
motor motor
Drives the rollers in the duplex

JC93- Stepping
M6 Duplex motor unit to move the paper from the
01687A motor
exit unit to the registration unit
Drives the rollers in the exit

JC93- Stepping
M24 Exit motor unit to move the paper from the
01686A motor
fuser unit to the exit unit
Tray 1 pickup JC33- Moves the pickup roller up and

SL1 Solenoid
solenoid 00029B down
Return gate
JC33- Changes the paper path to the
SL2 solenoid Solenoid
00031B second exit unit
(optional)
Feeding system motors and solenoids for the mono E82650, E82660, E82670
printers
Learn about the feeding system motors and solenoids.
Callou Part
Part name Motor type Description
t number
SL1 Tray 1 pickup JC33- Solenoid Moves the pickup roller up and
solenoid 00029B down
Hybrid
JC31- Drives the Tray1 rollers, feed
M1 Feed motor stepping
00189A rollers, and trans roller
motor

Tray 2 pickup JC93- Stepping
motor 01083A motor
knock-up plate

Tray 3 pickup JC93- Stepping
motor 01083A motor
knock-up plate
Registration Hybrid
JC31-
M4 motor and Tray 1 stepping Drives the registration roller
00189A
motor motor
Drives the rollers in the duplex

JC93- Stepping
M7 Duplex 2 motor unit to move paper from the
01085A motor
exit unit to the registration unit
JC93- Stepping
M6 Duplex 1 motor Drives the duplex 1 roller
00336A motor
JC93- Stepping
M5 Exit 2 motor Drives the exit 2 roller
00336A motor
Return gate
JC33- Changes the paper path to
SL2 solenoid Solenoid
00031B simplex or duplex
(optional)
Toner flow system for the color E87740, E87750, E87760, E87770 products
Learn about the toner flow system.
Toner flow workflow
Toner flow workflow

Callou
t
Store the toner and moves the toner to the toner reservoir
1 Toner cartridge
when printing
2 Toner reservoir Store the toner and moves the toner to the developer unit
3 Image creation Form images and transfers toner to the paper to print out
Toner collection
4 Receive discarded toner from drum and ITB and store it
unit
Toner flow system for the mono E82650, E82660, E82670 products
Learn about the toner flow system.
Toner flow workflow
Toner flow workflow overview
Callou
t
Stores the toner and moves the toner to the toner reservoir
1 Toner cartridge
when printing
2 Toner reservoir Stores the toner and moves the toner to the developer unit
3 Image creation Forms images and transfers toner to the paper to print out
Toner collection
4 Receives discarded toner from drum and ITB and stores it
unit
Image creation workflow for the color E87740, E87750, E87760,
E87770products
Learn about the image creation workflow for the color printers.
Image creation workflow
Callou
t
Laser Scanning Construct a latent image by removing electric charges by

1
Unit (LSU) a laser on the surface of the drum
Receive toner from reservoir unit and makes toner have

2-1 Developer
electrical properties
Receive toner from the developer unit and creates the

2-2 Drum
image
Image Transfer Belt Combine the four color-toners to transfer the toner onto
3
(ITB) the paper
4 Second transfer Transfer the image formed on the ITB to the paper
Remove toner generated during printing and color

5 ITB cleaning registration patterns generated during color plain
registration process
Color Plane Superpose cyan, magenta, yellow, and black 4 colors to

6
Registration (CPR) express images correctly
Apply heat and pressure to the toner particles to adhere to

7 Fuser
the paper
Laser Scanning Unit (LSU) overview for the color E87740, E87750, E87760,
E87770 products
Learn about the Laser Scanning Unit (LSU) in the color printers.
The Laser Scanning Unit (LSU) constructs a latent image by removing electric charges by a
laser on the surface of the drum.
The LSU temperature sensor detects the inside temperature of the LSU. In case of
detecting temperature change inside the LSU, Color Plain Registration (CPR) will be
performed. The LSU Laser Diode (LD) power makes a laser, driving the LSU motor to
expose the laser on the drum as a line. The LSU skew adjustment motor operates when
the CPR is activated and enables parallel cyan, magenta, and yellow color alignment with
black color. The LSU shutter is closed when the front door or side cover is opened and the
power is on. This protects the LSU window from toner contamination. Except in this
instance, the LSU shutter stays open. The LSU shutter sensor checks the operation of the
LSU shutter.
NOTE:
When the LSU is replaced or re-installed, CPR reference adjustment in
ServiceTools is recommended.
Overview of the laser scanning unit
Callou Part
t number
JC97-
U38 LSU unit Develop an image on the drum surface
05149A
Apply the laser to the drum surface as a

M16 LSU motor NA
line
M17 LSU shutter motor NA Drive the LSU shutter
LSU shutter open Check where the LSU cover is open or

S33 NA
sensor closed
LSU shutter close Check where the LSU cover is open or

S34 NA
sensor closed
Yellow LSU skew Adjust the parallel alignment of the

M18 NA
adjustment motor yellow color based on the black color
Magenta LSU skew Adjust the parallel alignment of the

M19 NA
adjustment motor magenta color based on the black color
Cyan LSU skew Adjust the parallel alignment of the

M20 NA
adjustment motor cyan color based on the black color
S35 LSU temperature NA Sense the temperature inside LSU

S36 LSU LD power NA Generate the laser
S37 LSU Hsync 1, 2 NA Decide the starting point of a line
Detail view of the laser scanning unit
Detail view of the laser scanning unit
Callou
Part name Part number Description
t
M17 LSU shutter motor NA Drive the LSU shutter
S36 LSU LD power NA Generate the laser
Developer and drum unit overview for the color E87740, E87750, E87760,
E87770 products
The developer unit receives toner from the reservoir unit and creates images by the toner
with the drum unit.
The toner concentration sensor determines whether the toner in the developer unit is
insufficient. In this case, the developer unit receives the toner from the reservoir unit. The
newly supplied toner is evenly mixed with the existing toner by the mixing auger. At this
time, the developer unit's roller and auger are driven by the developer motor. The end of
the developer unit is connected to the toner collection duct unit (TCDU). After the
developing process, waste toner is moved away to the TCDU.
The drum unit receives toner from the developer unit and develops the image. Most of the
developed toner is moved to the transfer unit, to combine the yellow, magenta, cyan, and
black colors, and then prints out on the paper. Remaining toner that is not relocated to the
transfer unit is separated from the drum by the cleaning blade and moved to the TCDU.
The drum unit is driven by the drum motor, and the black drum motor drives not only the
black drum unit but also the ITB at the same time. As for the rotation of the drum motor, the
drum home sensor checks whether the drum motor rotates.
NOTE:
When replacing drum or drum motor, running Full Auto Color Registration in
Service Tools is recommended.
Overview of the developer units

Developer unit callouts
Part
Callout Part name Description
number
Mixes and charges the yellow toner with

Yellow developer JC96-
U43 the carrier, and delivers them to the drum
unit 12805A
unit
Mixes and charges the magenta toner with

Magenta developer JC96-
unit 12805A
unit
JC96- Mixes and charges the cyan toner with the

U45 Cyan developer unit
12805A carrier, and delivers them to the drum unit
Mixes and charges the black toner with

JC96-
U46 Black developer unit the carrier, and delivers them to the drum
12806A
unit
Measures toner concentration in the

Yellow toner
S43 SNA yellow developer unit to control the
concentration sensor
amount of supplying toner

Magenta toner
S44 SNA magenta developer unit to control the
Measures toner concentration in the cyan

Cyan toner
S45 SNA developer unit to control the amount of
supplying toner
Measures toner concentration in the black

Black toner
supplying toner
Yellow, magenta, JC31- Drives the yellow, magenta, cyan

M25
cyan developer motor 00123B developer units
Black developer JC31-
M26 Drives the black developer unit
motor 00123B
Overview of the drum units
Drum unit callouts
Callou Part
t number
JC96- Receives yellow toner from the developer

U39 Yellow drum unit
12805A unit and creates the image
Magenta drum JC96- Receives magenta toner from the developer

U40
unit 12805A unit and creates the image
JC96- Receives cyan toner from the developer unit

U41 Cyan drum unit
12805A and creates the image
JC96- Receives black toner from the developer unit

U42 Black drum unit
12806A and creates the image
Yellow drum JC31-

M21 Drives the yellow drum
motor 00123C
Magenta drum JC31-

M22 Drives the magenta drum
motor 00123C
JC31-
M23 Cyan drum motor Drives the cyan drum
00123C
Black drum JC31-

M24 Drives the black drum
motor 00123C
Yellow drum 0604- Checks the operation of the yellow drum

S39
home sensor 001393 motor
Magenta drum 0604- Checks the operation of the magenta drum

S40
home sensor 001393 motor
Cyan drum home 0604-
S41 Checks the operation of the cyan drum motor
sensor 001393
Black drum home 0604- Checks the operation of the black drum
S42
sensor 001393 motor
Drum MEMS 3SJ21- Checks the vibration around the drum motor
P9
PCA 60001 to optimize the printing condition
Detail view of the developer and drum
Developer and drum callouts
Callou Part
t number
JC96- Receives yellow toner from the developer

U39 Yellow drum unit
JC96- Receives magenta toner from the

U40 Magenta drum unit
12805A developer unit and creates the image
JC96- Receives cyan toner from the developer

U41 Cyan drum unit
JC96- Receives black toner from the developer

U42 Black drum unit
Mixes and charges the yellow toner with

Yellow developer JC96-
unit 12805A
unit
Mixes and charges the magenta toner with

Magenta developer JC96-
unit 12805A
unit
JC96- Mixes and charges the cyan toner with the

U45 Cyan developer unit
JC96- Mixes and charges the black toner with the
U46 Black developer unit
Measures toner concentration in the yellow

Yellow toner
supplying toner

Magenta toner
S44 SNA magenta developer unit to control the
Measures toner concentration in the cyan

Cyan toner
supplying toner
Measures toner concentration in the black

Black toner
supplying toner
Detail view of the developers and drums, side view
Developers and drums, side view callouts
Part
Callout Part name Description
number
JC31-
M21 Yellow drum motor Drives the yellow drum
00123C
JC31-
M22 Magenta drum motor Drives the magenta drum
00123C
JC31-
M23 Cyan drum motor Drives the cyan drum
00123C
JC31-
M24 Black drum motor Drives the black drum
00123C
M25 Yellow, magenta, JC31- Drives the yellow, magenta, cyan

cyan developer motor 00123B developer unit
JC31-
M26 Black developer motor Drives the black developer unit
00123B
3SJ21- Checks the vibration around the drum

P9 Drum MEMS PCA
60001 motor to optimize the printing condition
JC61-
1 Left cable guide Holds the cables
08699A
JC61-
2 Right cable guide Holds the cables
08700A
Image Transfer Belt (ITB) overview for the color E87740, E87750, E87760,
E87770 products
Learn about the Image Transfer Belt (ITB).
The ITB combines the four-color toners to transfer the toner to the paper.
Each color toner image on the four drums is transferred to the Image Transfer Belt (ITB) by
the first transfer roller inside the ITB unit.
The image overlapped by four colors is transferred to the paper by the transfer 2 roller. The
remaining toners are removed by the cleaning blade and transferred to the toner collection
unit. This process is completed with one rotation of the ITB.
The ITB engage motor attaches and detaches the yellow, magenta, cyan and black transfer
rollers from drum unit. At the same time, the ITB engage sensor detects whether the ITB is
engaged. This movement will save color toner and color drum lifespan. The ITB engage
sensor checks the position of the color transfer rollers.
Overview of the ITB
Overview of the ITB
Callou Part
t number
ITB & cleaning unit 5PN78- Include image transfer belt and ITB
K7
kit 67001 cleaning unit
U48 Image transfer belt JC93- Combine and transfer the color toners
(ITB) 01691A
0604- Check the position of the color transfer

S47 ITB engage sensor
001393 roller
ITB engage motor JC93-

U49
assembly 01068A
JC31- Detach or attach the color transfer roller

M27 ITB engage motor
00110B to the drum unit
Detail view of the ITB
Detail view of the ITB
Callou Part
t number
Image transfer belt JC93- Combine and transfer the color

U48
(ITB) 01691A toners
Detail view of the ITB, side view
Detail view of the ITB, side view
Callou Part
t number
ITB engage JC31- Detach or attach the color transfer roller to the
M27
motor 00110B drum unit
Second Transfer (T2) unit overview for the color E87740, E87750, E87760,
E87770 products
Learn about the Second Transfer (T2) unit.
The second transfer unit transfers the image formed on the ITB to paper.
The second transfer unit is a roller facing the image transfer belt, and it has the opposite
polarity of the toner by receiving high voltage from the HVPS. At the same time, the roller
contacts the ITB and creates pressure to transfer the toner to the paper, moving the paper
from the registration unit to the fuser unit.
Overview of the second transfer unit
Overview of the second transfer unit
Callou Part
t number
Second
5PN80-
U13 Transfer (T2)
67001
unit
Second Create a constant pressure in contact with the

R21 Transfer (T2) NA ITB to help the image transfer process, and
roller moves the paper to the fuser
Detail view of the second transfer unit
Detail view of the second transfer unit
Callou Part
t number
Second
5PN80-
U13 Transfer (T2)
67001
unit
Second Create a constant pressure in contact with the

R21 Transfer (T2) NA ITB to help the image transfer process, and
roller moves the paper to the fuser
ITB cleaning unit overview for the color E87740, E87750, E87760, E87770
products
Learn about the ITB cleaning unit.
The ITB cleaning unit removes the toner generated during printing and color registration
patterns generated during the color plane registration process. The removed toner is
transferred to the toner collection unit.
Overview of the ITB cleaning unit
Callou Part
t number
Image 5PN78- Include the image transfer belt and the ITB
K7
transfer kit 67001 cleaning unit
ITB cleaning 5PN79- Remove the waste toners from the ITB, transfer
U50
unit 67001 them to the toner collection unit
Black drum JC31- Drive the black drum, the ITB, and the ITB
M24
motor 00123C cleaning unit
Detail view of the ITB cleaning unit
Callou Part
t number
ITB cleaning 5PN79- Remove the waste toners from the ITB, transfer
U50
unit 67001 them to the toner collection unit
Color Plane Registration (CPR) unit overview for the color E87740, E87750,
E87760, E87770 products

Learn about the Color Plane Registration (CPR) unit.
The Color Plane Registration (CPR) unit is the part not only superposing four colors such
as cyan, magenta, yellow and black to express images correctly, but also keeping image
density in a proper level.
The CPR unit is located below the ITB and reads yellow, magenta, cyan and black toner
level. There is a shutter to prevent foreign debris from contaminating the CPR sensor.
When operating the CPR feature, the CPR shutter opens with the CPR shutter sensor and
the CPR shutter motor. Three CPR sensors are installed at the left, center, and the right
side of the CPR unit which detects the registration condition to adjust printing positions
correctly.
NOTE:
Color Plane Registration (CPR) is interchangeably used with Auto Color
Registration (ACR). These are synonymous for related parts or terms.
White gap and fuzzy, blurred image
Overview of the CPR
Overview of the CPR
Callou Part
t number
Color plain registration 3SJ19-

U51
(CPR) 67001
JC32-
S48 Front CPR sensor Detect front side image density
00014A
JC32-
S49 Center CPR sensor Detect center image density
00014A
JC32-
S50 Rear CPR sensor Detect rear side image density
00014A
0604-
S51 CPR shutter sensor Detect the CPR shutter location
001393
JC31- Drive the CAM to change the shutter

M28 CPR shutter motor
00078A location
Detail view of the CPR, view 1
Callou
t
JC32-
S48 Front CPR sensor Detect front side image density
00014A
JC32-
S49 Center CPR sensor Detect center image density
00014A
JC32-
S50 Rear CPR sensor Detect rear side image density
00014A
Callou Part
t number
Color plain registration 3SJ19-

U51 –
(CPR) 67001
0604-
S51 CPR shutter sensor Detect the CPR shutter location
001393
JC31- Drive the CAM to change the shutter

M28 CPR shutter motor
00078A location
Fuser unit overview for the color E87740, E87750, E87760, E87770 printers
Learn about the fuser unit.
The fuser unit applies heat and pressure to the toner particles to adhere to the paper. The
fuser unit is composed of fuser section and fuser/exit driving section.
Overview of the fuser unit
Part Part
Callout Description
name number
Fuser unit 5PN53-
U52-1
100V 67001
Fuser unit 5PN76-

U52-2
110V 67001
Fuser unit 5PN77-

U52-3
220V 67001
Fuser,
JC31-
M29 exit Drives the fuser pressure roller and fuser exit roller
00144G
motor
Makes a contact with the fuser belt to transfer heat

Fuser gap JC93-
M30 and pressure on the paper and toner, and drive the
motor 01084A
paper moves to the exit unit
Fuser gap 0604-

S55 Moves the paper to the exit unit
sensor 001393
U51
Detail view of the fuser unit
Callou Part
t number
Receive heat from the halogen lamp and transfer

R22 Fuser belt NA
it to the toner and paper
Fuser Make a contact with the fuser belt to transfer heat

R23 pressure NA and pressure on the paper and the toner and drive
roller the paper moves to the exit unit
Fuser exit
R24 NA Move the paper to the exit unit
roller
Cut off the power supply to the halogen lamp by
S52 Thermostat NA opening the circuit when the fusing belt becomes
abnormally hot
Measure the surface temperature of the fuser belt

S53 Thermistor NA
by 4 non-contact type thermistors
Wrap jam Identify whether a wrap jam occurs inside the

S54 NA
sensor fuser unit
Create heat to the fuser belt to adhere the toner to

1 Halogen lamp NA
the paper
Prevent a wrap jam and guide the paper move to

2 Baffle plate NA
the fuser exit roller
Fuser out
3 NA Remove static electricity from the printed paper
brush
Image creation workflow for the mono E82650, E82660, E82670 products
Learn about the image creation workflow for the mono printers.
Image creation workflow part information
Callou
t
Laser Scanning Unit Constructs a latent image by removing electric charges

1
(LSU) by a laser on the surface of the drum
Receives toner from reservoir unit and makes toner have

2-1 Developer
electrical properties
Receives toner from the developer unit and creates the

2-2 Drum
image
3 Color Toner Calibrates toner density

Density(CTD)
Paper Transfer Transfers the image formed on the drum unit to the
4
Belt(PTB) paper
Apply heat and pressure to the toner particles to adhere

5 Fuser
to the paper
Laser Scanning Unit (LSU) overview for the mono E82650, E82660, E82670
products
Learn about the Laser Scanning Unit (LSU) on the mono printers.
The Laser Scanning Unit (LSU) constructs a latent image by removing electric charges by a
laser on the surface of the drum.
The LSU Laser Diode (LD) power makes a laser, driving the LSU motor to expose the laser
on the drum as a line through the two F-theta lens. The laser beam is detected by the
LSUPD PCA at the scanning start point and creates the horizontal sync signal.
NOTE:
When the LSU is replaced or re-installed, CPR reference adjustment in
ServiceTools is recommended.
LSU detailed view
Overview of the LSU part information
Callou
t
JC97-
U25 LSU unit Develops an image on the drum surface
05147A
Applies the laser to the drum surface as a

M10 LSU motor NA
line
LSU LD
S24 NA Generates the laser
power
S25 LSU Hsync NA Decides the starting point of a line
Developer and drum unit overview for the mono E82650, E82660, E82670
products
Learn about the developer and the drum unit.
The developer unit receives toner from the reservoir unit and creates images by the
toner with the drum unit.
The toner concentration sensor determines whether the toner in the developer unit is
insufficient. In this case, the developer unit receives the toner from the reservoir unit.
The newly supplied toner is evenly mixed with the existing toner by the mixing auger.
At this time, the developer unit's roller and auger are driven by the developer motor.
The end of the developer unit is connected to the waste toner duct, the wasted toner
after developing process are thrown away to the waste toner duct.
The drum unit receives toner from the developer unit and develops the image. Most of
the developed toner is moved to the transfer unit to combine the yellow, magenta, cyan,
and black colors and prints out on a paper. Remaining toners that are not relocated to
the transfer unit are separated from the drum by the cleaning blade and moved to the
waste toner duct.
The drum unit is driven by the drum motor, and the black drum motor drives not only
the black drum unit but also the ITB at the same time. As for the rotation of the drum
motor, the drum home sensor checks whether the drum motor rotates.
Overview of the developer
Overview of developer and drum unit
Overview of the developer
Callou Part
t number
W9086- Receives toner from the developer unit and

U26 Drum unit
67001 creates the image
5PN82- Mixes and charges the toner with the carrier

U27 Developer unit
67002 and delivers them to the drum unit
Developer JC31-
M12 Drives the developer unit
motor 00197A
Drum and PTB JC31-

M11 Drives the drum unit and PTB unit
motor 00123G
Drum MEMS 3SJ21- Checks the vibration around drum motor to

P9
PCA 60001 optimize the printing condition
JC61-
1 Cable guide
06282A
Color tonor density (CTD) sensor operation for the mono E82650, E82660,
E82670 products
Learn about developer and drum unit driving.
The CTD sensor emits an LED beam to a patch which is then transferred to the drum
surface. It detects toner density to optimize printing image quality.
Color Toner Density(CTD) sensor operation
Paper Transfer Belt (PTB) overview for the mono E82650, E82660, E82670
products
Learn about the Paper Transfer Belt (ITB).
The paper transfer belt (PTB) moves the paper from the registration to the fuser unit after
creating the image on the paper.
The charged toner on the drum unit surface is moved to the paper by the transfer roller.
The rubber belt in PTB removes the static of the paper then separates the paper from the
drum unit so that the paper moves to the fuser unit correctly. Rotation of the PTB is made
by the friction between the drive roller and the transfer belt. For this process, the drive roller
and guide roller provide proper tension to prevent a belt slip.
Overview of the PTB
PTB Detailed View

PTB Parts Information
Callou Part
t number
Paper Transfer 5PN85- Includes image transfer belt and ITB

U30
Belt(PTB) unit 67001 cleaning unit
Developer, drum and JC93-

U31
PTB drive assembly 01662A
JC31-
M11 Drum and PTB motor Drives PTB
00123G
1 Paper transfer belt
R21 PTB drive roller NA Rotates the paper transfer belt
Rotates the paper transfer belt and helps

R22 PTB transfer roller NA image transferring from drum surface to
the paper
R23 PTB guide roller NA Guides the paper transfer belt
Fuser unit overview for the mono E82650, E82660, E82670 printers
Learn about the fuser unit.
The fuser unit applies heat and pressure to the toner particles to adhere to the paper. The
fuser unit is composed of fuser section and fuser/exit driving section.
Fuser unit parts information
Callou Part
t number
5PN53-
U32-1 Fuser unit 100V Fixes toner to the paper
67001
5PN76-
67001
5PN77-
67001
Receives heat from the halogen lamp and

R24 Fuser belt NA
transfers it to the toner and paper
Makes a contact with the fuser belt to transfer

Fuser pressure
R25 NA heat and pressure on the paper and the toner,
roller
and drives the paper to the exit unit
R26 Fuser exit roller NA Moves the paper to the exit unit
Cuts off the power supply to the halogen lamp

S28 Thermostat NA by opening the circuit when the fusing belt
becomes abnormally hot
Measures the surface temperature of the fuser

S29 Thermistor NA
belt by 4 non-contact type thermistors
Wrap jam Identifies whether a wrap jam occurs inside the

S30 NA
sensor fuser unit
Fuser, exit JC93- Drives the fuser pressure roller and fuser exit
U33
motor assembly 01850A roller
Fuser, exit JC31- Drives the fuser pressure roller and fuser exit
M14
motor 00144G roller
Makes contact with the fuser belt to transfer

Fuser gap JC93-
M15 heat and pressure on the paper and toner, and
motor 01084A
drives the paper moves to the exit unit
Fuser gap 0604-

S31 Moves the paper to the exit unit
sensor 001393
Creates heat to the fuser belt to adhere the toner
1 Halogen lamp NA
to the paper
Prevents a wrap jam and guides the paper to the

2 Baffle plate NA
fuser exit roller
Removes static electricity from the printed

3 Fuser out brush NA
paper
PCA overview for the color E87740, E87750, E87760, E87770 printers
Learn about the PCAs.
Overview of the PCAs
Part
No. Part name Description
number
6CF14- Handles the video controller, engine

P1 Formatter
67001 controller, and scan controller
Trusted platform 3SJ03- Stores and generates encryption keys that

P2
module (TPM) 60001 can be used for device authentication
P3 Riser card Connects data storage to the formatter
Riser card for 3SJ01-

P3-1 Connects the hard disk to the formatter
HDD 60001
Riser card for

4XN67-
P3-2 HDD, and two Connects the hard disk to the formatter
60001
USB type C
Riser card for

HDD and, two 3SJ02- Connects the hard disk and the
P3-3
USB type C, and 60001 accelerator to the formatter
accelerator board
Accelerates digital signal processing
6HN30- (DSP) and optical character recognition
P4 Accelerator
67001 (OCR) performance supporting the z-
bundle
Stores operating system and machine data

P5 Hard disk drive 933853-010
to operate the printer system
3SJ04- Interfaces with the main PCA, USB

P6 USB hub
60001 device, and HIP2 options
Island of 3SJ06- Stores machine configuration and engine

P7
data(IOD) 60001 control data
T3U64- Collects internal acoustics information

P8 Echo
60001 via microphone for system diagnosis
Drum Micro
Electro- Detects abnormal vibration in drive
3SJ21-
P9 Mechanical system which causes noise and printing
60001
Systems (Drum quality defects
MEMS)
Toner collection JC92- Detects the waste toner level of the toner
S32
unit full sensor 02471A collection unit
High voltage Generates 15 high-voltage channels,

JC44-
P10 power supply which include ITHV (4), MHV (4), DEV
00240C
(HVPS) (4), FUSER, SAW, 2THV(+/-)
(110V) Supplies electric power to the main board

JC44- and other boards. The voltage provided
Low voltage power 00149C includes +5 V, and +24 V from a 110
P11
supply (LVPS) (220V) V/220 V power input. It has safety
JC44- protection modes for over current and
00150C overload.
P12 Fuser drive board (110V) Supplies the voltage to fuser AC, heater,
(FDB) JC44- and main PCA
00235C
(220V)
JC44-
00236C
5QK47-
P14 Keyboard Connects the keypad with the formatter
60001
7ZA08-
P18-1 Single FAX card Optional fax kit card
67001
Single FAX card - 7ZA09-

P18-2 Optional fax kit card - BBU
BBU 67001
5QK14-
P18-3 Dual FAX card Optional fax kit card
67001
Dual FAX card - 7ZA07-

BBU 67001
Keyboard
JC93-
U60-1 assembly – US
01742A
English
Keyboard
JC93-
U60-2 assembly – UK
01743A
English
Not
Tray 2 open, paper JC93-
shown Detects the size of the paper in the tray
size sensor 01408A(O)
(S5)
Not
shown Detects the size of the paper in the tray
size sensor 01408A(O)
(S9)
Not
Includes an IC chip for drum unit
shown Drum CRUM -
operation and life cycle counting
(P15)
Not
Erases the negative charges on the surface
shown Eraser -
of the drum after printing
(P16)
Includes an IC chip for maintaining the
Not
fuser unit life cycle counting, and
shown Fuser CRUM -
provides a connection interface for the
(P17)
fuser gap sensor operation
Not
Toner cartridge Includes an IC chip for toner cartridge
shown -
CRUM PCA operation and life cycle counting
(P19)
PCA overview for the mono E82650, E82660, E82670 models

Learn about the PCAs.
Part
No. Part name Description
number
3SJ33- Handles the video controller, engine

P1 Formatter
60002 controller, and scan controller
Trusted platform 3SJ03- Stores and generates encryption keys that

P2
module (TPM) 60001 can be used for device authentication
P3 Riser card Connects data storage to the formatter
3SJ01-
P3-1 Riser card for HDD Connects the hard disk to the formatter
60001
Riser card for

4XN67-
P3-2 HDD, and two Connects the hard disk to the formatter
60001
USB type C
Riser card for HDD

and, two USB type 3SJ02- Connects the hard disk and the accelerator
P3-3
C, and accelerator 60001 to the formatter
board
Accelerates digital signal processing (DSP)
6HN30-
P4 Accelerator and optical character recognition (OCR)
67001
performance supporting the z-bundle
933853- Stores operating system and machine data

P5 Hard disk drive
010 to operate the printer system
3SJ04- Interfaces with the main PCA, USB device,

P6 USB hub
60001 and HIP2 options
3SJ06- Stores machine configuration and engine

P7 Island of data(IOD)
60001 control data
T3U64- Collects internal acoustics information via

P8 Echo
60001 microphone for system diagnosis
Drum Micro
Detects abnormal vibration in drive system
Electro-Mechanical 3SJ21-
P9 which causes noise and printing quality
Systems (Drum 60001
defects
MEMS)
High voltage power 5QK09- Generates 3 high-voltage channels, which

P10
supply (HVPS) 60001 include DEV AC/DC, THV+/-, MHV.
(110V) Supplies electric power to the main board

JC44- and other boards. The voltage provided
Low voltage power 00149C includes +5 V, and +24 V from a 110
P11
supply (LVPS) (220V) V/220 V power input. It has safety
JC44- protection modes for over current and
00150C overload.
(110V)
JC44-
Fuser drive board 00235C Supplies the voltage to fuser AC, heater,
P12
(FDB) (220V) and main PCA
JC44-
00236C
3SJ33-
P13 Power key Turns the machine on and off
60007
5QK47-
P14 Keyboard Connects the keypad with the formatter
60001
7ZA08-
P18-1 Single FAX card Optional fax kit card
67001
Single FAX card - 7ZA09-

BBU 67001
5QK14-
P18-3 Dual FAX card Optional fax kit card
67001
Dual FAX card - 7ZA07-

BBU 67001
Keyboard assembly JC93-

U60-1
– US English 01742A
Keyboard assembly JC93-

U60-2
– UK English 01743A

S5 Detects the size of the paper in the tray
size sensor 02622A

S9 Detects the size of the paper in the tray
size sensor 02622A
Toner collection JC92- Detects the waste toner level of the toner
S32
unit full sensor 02471A collection unit
Not
Includes an IC chip for drum unit operation
shown Drum CRUM -
and life cycle counting
(P15)
Not
Erases the negative charges on the surface
shown Eraser -
of the drum after printing
(P16)
Not Fuser CRUM - Includes an IC chip for maintaining the

shown fuser unit life cycle counting, and provides
(P17) a connection interface for the fuser gap
sensor operation
Not
Toner cartridge Includes an IC chip for toner cartridge
shown -
CRUM PCA operation and life cycle counting
(P19)
Input devices
Learn about the input devices that are available for these printers.
Department stand
Learn about the department stand.
Department stand, view 1
Callou
Part name Part number
t
1 Stand 6GW53A
C100 Stand CMF panel NA
2 Caster wheel 6109-001138
K101 Holder wheel kit 6GW46-40011
NOTE:
When installing a stand, there is an empty space between the base printer and
the stand. Additional spare part is in operation to prevent rodents from entering
inside the product.
 Cover side lower blocker Part number: X3A76-40003

Empty space between the base printer and the stand and cover side lower blocker (callout
3).

Callout Part name Part number
3 Cover side lower blocker X3A76-40003
Department Dual Cassette Feeder (DCF, Tray 4, 5)

The Dual Cassette Feeder (DCF) is optional, and provides additional paper capacity for the
printer.
DCF (Tray 4, 5) feeding system workflow

Learn about the DCF (Tray 4, 5) feeding system workflow.
Overview of DCF (Tray 4, 5) feeding system workflow
Detail view of DCF (Tray 4, 5) feeding system workflow
Detail view of DCF (Tray 4, 5) feeding system workflow
Callou
t
1 Tray 4 Stores paper
2 Tray 4 pickup unit Picks up paper to the DCF feed roller
3 Tray 5 Stores paper
4 Tray 5 pickup unit Picks up paper to the DCF feed roller
5 Tray 4, 5 feed unit Moves paper to the base printer
DCF (Tray 4, 5) operation

Learn about the DCF (Tray 4, 5) operation.
1. When the tray is closed, tray input lever is pushed.
2. The pickup roller moves down to contact with the surface of the paper, and
the reverse roller moves upward to make a contact with the forward roller.
DCF (Tray 4, 5) operation, view 1
3. Tray motor drives the knock-up plate to move paper upward to the pickup
roller.
4. The pickup roller moves the paper forward. The forward roller makes paper
move into the feed roller. The reverse roller prevents the printer from multi-
feeding.
5. The feed roller sends the paper to the trans roller.
Department High Capacity Input tray (HCI, Tray 4)

Learn more about Department High Capacity Input tray (HCI, Tray 4).
The High Capacity Input (HCI) device is optional. It provides additional paper capacity for
the printer. The HCI consists of the shift tray that stores excess paper, the lift tray that
supplies paper to the pickup, and the feeding system that supplies paper to the base
printer.
HCI (Tray 4) operation

Learn about the HCI (Tray 4) operation.
1. When a paper on the lift tray runs out, the paper on the shift unit moves to
the lift tray. The HCI (Tray 4) shift gate solenoid moves so that the shift
gate opens to make paper move to the lift tray.
HCI (Tray 4) operation, view 1
2. The HCI (Tray 4) shift motor operates, moving the shift tray to the lift
tray side. The HCI (Tray 4) shift tray home and end sensor control how
much the shift motor is operating. After the tray shifting process, the shift
tray moves back to the original position and the shift gate solenoid turns
back to the initial location.
3. If the HCI (Tray 4) tray is closed by the HCI (Tray 4) tray open sensor,
knock-up plate moves upward until paper reaches the HCI (Tray 4) stack
height sensor.
HCI (Tray 4) operation, view 2
Department Side High Capacity Input device (sHCI, Tray 5 or 6)

Learn more about Department Side High Capacity Input device (sHCI, Tray 5 or 6).
The Side High Capacity Input (sHCI) device is an optional input tray which can be installed
on the right side of the DCF or HCI to provide additional paper capacity for in the printer.
The sHCI consists of a lift tray that supplies papers to the pickup, and the feeding system
that supplies papers to the base printer.
NOTE:
The Side High Capacity Input (sHCI) device becomes Tray 5 or Tray 6 depending
on the tray type installed at the base printer.
 HCI Tray 4 installedsHCI Tray 5
 DCF Tray 4, Tray 5 installed sHCI Tray 6
 sHCI (Tray 5 or 6) feeding system workflow

 Learn about the sHCI (Tray 5 or 6) feeding system workflow.
 Overview of sHCI (Tray 5 or 6) feeding system workflow
Overview of sHCI (Tray 5 or 6) feeding system workflow
1 Lift tray Stores paper for printing
Feeding
2 Picks up and transfers paper to the base printer feeding system
system
 Detail view of sHCI (Tray 5 or 6) feeding system workflow
Detail view of sHCI (Tray 5 or 6) feeding system workflow
1 Lift tray Stores paper for printing
Feeding
2 Picks up and transfers paper to the base printer feeding system
system
sHCI (Tray 5 or 6) operation

Learn about the sHCI (Tray 5 or 6) operation.
1. When placing paper on the knock-up plate, it goes down by its own weight.
sHCI (Tray 5 or 6) operation, view 1
2. The amount of paper stored in the tray is detected with two sHCI paper level
sensors (callout b, c)
sHCI (Tray 5 or 6) operation, view 2
3. When the printing starts, the sHCI tray lift motor (callout a) operates to move
the steel wire, and the tray connected to it moves upwards to the point
where the signal of sHCI stack height sensor changes.
4. After ready to print, the paper moves by the pickup, forward, and reverse
rollers and the prefeed 5 sensor confirms that the paper has been picked up
normally.
5. The paper exiting sHCI goes to the base printer.
Document feeder / scanner

The standard operation of the document feeder consists of the standby (paper loading)
mode, pick, feed, and lift steps.
The following document feeders/scanner units are available for the printers covered in this
course:
 dn bundles: 200-sheet ADF with a scan speed (simplex/duplex) of 90/180 ipm
 z bundles: 300-sheet ADF with a scan speed (simplex/duplex) of 150/300 ipm
When the printer duplex scans from the document feeder, the paper moves through one
time, because the document feeder has a contact image sensor (CIS) scanner for side two
which is scanned simultaneously with side one.
For more detailed information about the document feeder and scanner theory, see the
product Service Manual, or review the information in the HP LaserJet Theory and
0001091928.
ADF unit
Learn about the ADF unit.
ADF unit, view 1
ADF unit, view 1

U501 300 sheet flow ADF 5QJ90-61042
ADF tray upper

U502 Z9Y05-60032
assembly
K501 ADF roller kit 5RC00-67001
ADF unit, view 2
ADF unit, view 2
Callou
t
Hinge left Z9Y05-60014

K502 Hinge middle Z9Y05-60015
Hinge right Z9Y05-60013
1 ADF hinge damper module Z9Y05-60016
K503 ADF white backing kit 5QK08-67005
300-sheet ADF workflow

Learn about the ADF workflow.
ADF workflow
ADF workflow
Callou Unit
Description
t name
Moves an original document upward so that it is on the pickup

1 Lift plate
paper path
2 Pickup Picks up an original document to the deskew unit inside the ADF
3 Deskew Adjusts the skew of the original document
4 Scan Scans an original document
5 Exit Discards scanned documents to the ADF output bin
ADF unit
Learn about the ADF unit.
ADF unit, view 1
ADF unit, view 1
Callou
t
U602 200-sheet ADF2 5QJ90-67011
ADF unit, view 2
ADF unit, view 2
Callou
t
K602 ADF hinge kit 5QJ90-67004
1 ADF hinge damper module 5QJ90-67006
K603 ADF white backing kit 5QJ90-67005
NOTE:
The 200- sheet Flow ADF1 and 200-sheet ADF2 are all the same except for the
ADF multi-feeding sensor installation.
200-sheet flow ADF: ADF multi-feeding sensor is installed
1
200-sheet ADF: ADF multi-feeding sensor is not installed
2
200-sheet ADF workflow

Learn about the ADF workflow.
ADF workflow
ADF workflow
Callou Unit
Description
t name
Moves an original document upward so that it is on the pickup

1 Lift plate
paper path
2 Pickup Picks up an original document to the deskew unit inside the ADF
3 Deskew Adjusts the skew of the original document
4 Scan Scan an original document
5 Exit Discard scanned documents to the ADF out-bin
Tarot high speed platen workflow for the color E87740, E87750, E87760,
E87770 printers
Learn about the Tarot high speed platen workflow.
The scanner converts an original document image into data. To scan an original document,
the scanner uses a CIS image sensor which stores and transfers the converted image data
to the storage space or transfers it to the printer engine for copy.
Tarot high speed (HS) platen workflow
Tarot high speed (HS) platen workflow
Callou Part
Unit name Description
t number
Tarot HS 3SJ32-
U801 Converts an original document image into data
platen 60103
Flat-bed The glass on which the original document is placed

1 NA
glass when performing single-sided scanning
Size
2 NA Detects the original document size
sensing
Moves the image scanner to scan the original

3 Driving NA
document
Image
4 NA Scans the original image and converts it to data
scanner
3SJ32-
5 PCA Interfaces with the formatter and the ADF
60104
Scanner workflow for the mono E82650, E82660, E82670 printers

Learn about the scanner workflow.
The scanner converts an original document image into data. To scan an original document,
the scanner uses a CIS image sensor which stores and transfers the converted image data
to the storage space or transfers it to the printer engine for copy.
Tarot platen workflow
Tarot platen workflow
Callou Part
Unit name Description
t number
Tarot 3SJ11-
U811 –
platen 60103
Flat-bed The glass that places the original document when

1 NA
glass performing single-sided scanning
Size
2 NA Detects the original document size
sensing
Moves the image scanner to scan the original
3 Driving NA
document
Image
4 NA Scans the original image and convert it to data
scanner
Y6V12-
5 PCA Interfaces with the formatter and the ADF
60035
Output devices
You will learn more about output devices.
Stapler-stacker finisher and booklet maker workflow

Learn about the stapler-stacker finisher and booklet maker workflow.
Ite
Unit Description
m
1 Bridge unit Moves paper from the printer to the finisher
2 Entrance unit Allows the paper to move into the finisher
Punch unit
3 Makes the holes in a specific location on the paper
(optional)
Tray diverter Changes the paper direction to the main output tray or top output
4
unit tray
5 Top exit unit Moves the paper from the diverter to the top output tray
Top output tray

6 Loads paper that has completed its printing job
unit
7 Main exit unit Move sthe paper from the diverter unit to the ejector unit with
forward direction or to the buffer unit with backward direction
Pushes to the end fence to be aligned towards top and bottom of

8 Paddle unit
the paper
Sets the standard position of the paper to be aligned towards top

9 End fence unit
and bottom of the paper
10 Tamper unit Aligns the paper on the right and left side
11 Stapler unit Staples a bundle of an aligned documents
Transfers the stapled paper loaded at the end fence unit to the
12 Ejector unit
output bin
Main output
13 Loads paper that has completed its printing job
tray unit
Paper holding Keeps the paper stable when ejecting to the output bin and
14
unit controls the output bin movement
Maintains the paper inside the unit for a while or moves it to the
15 Buffer unit
booklet maker
Booklet
16 Moves paper into the booklet maker
entrance unit
Booklet paddle
17 Moves paper to the booklet end fence
unit
Booklet end
18 Moves paper to the designated position for folding and stapling
fence unit
Booklet presser Presses the paper that enters to the booklet tamper unit to
19
unit prevent paper being shuffled
Booklet tamper
20 Aligns the paper on the right and left side to make a booklet
unit
Booklet stapler
21 Staples a bundle of aligned documents to make a booklet
unit
Booklet fold
22 Folds a bundle of aligned documents as a booklet
unit
Booklet diverter Changes the paper direction to the booklet exit unit or the
23
unit location to make a C-fold
Booklet exit
24 Moves paper to the booklet output bin
unit
Booklet output
25 Loads a bundle of booklets
tray unit
Bridge unit overview

Learn about the bridge unit.
The bridge unit is the unit that transfers paper from the base printer to the finisher.
The bridge entrance sensor detects whether a paper enters into the bridge unit from the
base printer. In the same way, the bridge exit sensor checks whether the paper leaves from
the bridge unit to the finisher inside. The bridge motor drives the bridge entrance roller,
bridge middle roller, and bridge exit roller. It makes the paper moves through the bridge
unit. The jam removal door locating at the front side of the unit helps user to remove the
jammed paper.
Overview of the bridge unit
Overview of the bridge unit
Part
No Part name Description
number
Bridge door 0604-

S902 Detects if the bridge door is open
sensor 001393
Bridge entrance JC32- Checks whether paper comes to the bridge

S901
sensor 00020A entrance unit
Bridge exit 0604- Checks whether paper moves out of the bridge
S903
sensor 001393 unit
M91 3SJ19- Rotates the bridge entrance roller, the bridge
Bridge motor
4 80501 middle roller, and the bridge exit roller
Bridge entrance JC66-

R903 Moves paper from the printer to the bridge unit
roller 04733A
Bridge middle JC66-

R902 Move paper from the printer to the bridge unit
roller 04732A
Bridge exit JC66- Moves paper from the printer to the finisher
R901
roller 04732A entrance unit
Detail view of the bridge unit
Detail view of the bridge unit
Part
No Part name Description
number
5QK09-
U901 Bridge unit Moves paper from the printer to the finisher
60110
Bridge door 0604-

S902 Detects if the bridge door is open
sensor 001393
Bridge entrance JC32- Checks whether paper comes to the bridge

S901
sensor 00020A entrance unit
Bridge exit 0604- Checks whether paper moves out of the bridge
S903
sensor 001393 unit
M91 3SJ19- Rotates the bridge entrance roller, the bridge

Bridge motor
4 80501 middle roller, and the bridge exit roller
Bridge entrance JC66-

roller 04733A
Bridge middle JC66-

roller 04732A
Bridge exit JC66- Moves paper from the printer to the finisher
R901
roller 04732A entrance unit
Inner finisher workflow

Learn about the inner finisher workflow.
Ite
Unit Description
m
1 Punch unit Make holes in a specific location on a sheet of paper
2 Entrance unit Allow a paper to move into the finisher
Hold the paper so that the newly printed paper can stay out for
3 Diverter unit
seconds while the stapled bundle of paper moves to the output tray
4 Exit unit Move the paper from the diverter unit to the ejector unit
Paper Prevent the paper from being fell down or bent when the long
5
support unit length paper such as A3 is ejected from the exit unit
Main paddle
6 Move the paper to the sub paddle
unit
Sub paddle
7 Move the paper to the end fence
unit
End fence Set the standard position of the paper to be aligned towards top and
8
unit bottom of the paper
9 Tamper unit Align the paper on the right and left side of the paper
10 Stapler unit Perform stapling to a bundle of aligned documents

Ejector 1 Transfer the stapled paper loaded at the end fence unit to the ejector
11
unit 2 unit
Ejector 2
12 Grip a stack of paper up and ejects it onto the output tray
unit
Output tray
13 Stack the job ended paper
unit
Paper
14 Control the output tray movement
holding unit
Solve problems
This module provides information to help Support and Service personnel diagnose and
resolve issues when assisting customers or troubleshooting problems.
 Tools for troubleshooting

 Clear paper jams
 Image-quality troubleshooting
 Software and firmware
Additional troubleshooting resources

 For the latest troubleshooting information, see the product Service Manual, or
review the information in the HP LaserJet Theory and Troubleshooting
Fundamentals - Service and Support training course, Course ID: 0001091928.
 Additional support contact information, including links to the printer support
websites is available in the Library module of this training.
 Search HP University for more training resources on HP printers, the HP
FutureSmart firmware, and other HP printing solutions and technologies.

 Understand the tools available to carry out troubleshooting procedures specific to
this printer
 Know where to go to get additional help solving printer problems
Tools for troubleshooting

This section describes tools that can help to solve printer problems.
For additional troubleshooting information, see the product Service Manual, or review the
information in the HP LaserJet Theory and Troubleshooting Fundamentals - Service
and Support training course, Course ID: 0001091928.
rvice and support

Learn about HP access to additional service and support information.
Additional service and support for channel partners
Channel partners go to partner.hp.com , and then use the steps below to access the HP
Web-based Interactive Search Engine (WISE).
Access WISE for Channel partners
1. Select Services & Support (near the top of the screen).
2. Under Services Delivery, select Technical Support.
3. Select Technical Documentation.
Find information about the following topics
 Service manuals
 Service advisories
 Up-to-date control panel message (CPMD) troubleshooting
 Solutions for printer issues and emerging issues
 Remove and replace part instructions and videos
 Install and configure
 Printer specifications
 Warranty and regulatory information
Additional service and support for HP internal personnel

HP internal personnel, go to one of the following Web-based Interactive Search Engine
(WISE) sites:
Americas (AMS)
 WISE - English
 WISE - Spanish
 WISE - Portuguese
 WISE - French
Asia Pacific / Japan (APJ)
 WISE -English
 WISE -Japanese
 WISE -Korean
 WISE -Chinese (simplified)
 WISE -Chinese (traditional)
 WISE -Thai
Europe / Middle East / Africa (EMEA)
 WISE - English
Additional technical support WISE videos

The videos below provide additional ways to access printer information using WISE.
Determine the problem source

When the printer malfunctions or encounters an unexpected situation, the printer control
panel alerts the user to the situation.
If the control panel is not functioning, the technician should skip to the Power On
troubleshooting steps.
In addition to looking at the errors on the control panel or in the Error Log, there are a
number of tools that can be used to determine the source of the printer issue. For detailed
troubleshooting flowcharts and procedures, see the product Service Manual, or review the
information in the HP LaserJet Theory and Troubleshooting Fundamentals - Service
and Support training course, Course ID: 0001091928.
Printer specific troubleshooting tools

There are a variety of tools that are built into the printer to help with troubleshooting.
The following sections will introduce some of the printer-specific tools that can be used. For
a more comprehensive list of tools for troubleshooting, see the product Service Manual and
the HP LaserJet Troubleshooting Fundamentals training course.
LED Diagnostics (formatter)

Learn about troubleshooting the printer using formatter LEDs.
Network LEDs
The formatter has two network port LEDs. When the printer is connected to a properly
working network through a network cable, the amber LED indicates network activity, and
the green LED indicates the link status.
A blinking amber LED indicates network traffic. If the green LED is off, a link has failed. For
link failures, check all of the network cable connections. In addition, try to manually
configure the network card link speed setting by using the printer control panel.
For instructions on how to configure the link speed from the control panel, see the printer
Service Manual.
Individual component diagnostics

Learn about printer individual component diagnostics.
These tests can be accessed from the Support Tools > Service menu.
You must use a PIN to access the Service menu. The PINs are as follows:
o Enter Pin: 03082622)
Sensor tests
The Sensors option under the Service menu provides a number of system sensor tests.
After selecting the sensor type, a callout for each sensor is displayed on the control panel.
Select the callout to display the status of the sensor.
The following sensors are available in this menu:
 Document Feeder sensors
 Flatbed sensors
 ACR/CTD sensors
 Finisher (Option) sensors
 Cover sensors
 Developer sensors
 Drum sensors (MFPs only)
 Environmental sensors
 Fuser sensors
 LSU sensors
 Paper path sensors
 Power Supply sensors
 TCU sensors
 Waste Toner Duct sensors (MFPs only) - Also called the Toner collection duct unit
 Toner sensors
 Toner Residual Amount sensors
 Transfer sensors (MFPs only)
 Tray sensors
Individual component tests

The Component tests option under the Service menu provides a number of individual
component tests.
Individual component tests are available for the following components:
 Document Feeder Motors
 Scanner Motors
 ACR/CTD (MFPs only)
 Finisher (Option)
 Developer
 Drum
 Duct/Reservoir
 Fans
 Fuser
 LSU
 Paper Path
 Power Supply
 TCU
 Toner
 Transfer (MFPs only)
 Trays
 Diagrams
 Electrical mechanical relationship diagrams, such as the ones below, show the
locations of the major components, sensors, and switches in the printer. For
more detailed diagrams covering all of the printer systems, see the product
Service Manual.
 Electrical mechanical relationship diagram Tray 2/3 (1 of 2)

 Electrical mechanical relationship diagram Tray 2/3 (2 of 2)
Printer configuration page

You can print and find printer information on the configuration page.
Print the configuration page

1. From the Home screen on the printer control panel, scroll to and touch
the Reports button.
2. Open the following menus:
o Configuration/Status pages
3. Touch Configuration Page to select it.
4. Touch the print icon to print the pages.

Configuration page
Ite
Description Item Description
m
1 Device information 5 Event log
Installed personalities and

2 6 Security
options
3 HP Web services 7 Paper trays and options
4 Memory
Certain information, such as the firmware date codes, the IP address, and the email
gateways, is especially helpful while servicing the printer. This information is on the various
configuration pages.
Important information on the configuration pages
Type of information Specific information Configuration page
Main configuration
Firmware Bundle Version Firmware information page (Device
information)
Main configuration
Firmware Revision Firmware information page (Device
information)
Main configuration
Firmware Datecode Firmware information page (Device
information)
Accessories and internal storage Optional installed Main configuration

formatter devices and page (Installed
All optional devices that are installed
accessories information Personalities and
on the printer should be listed on the
Options)
main configuration page.
Separate pages print for the optional
paper handling devices and the fax
accessory. These pages list more-
detailed information for those
devices.
Main configuration
Memory Total RAM information
page (Memory)
Size and type by tray

Main configuration
(including installed
Tray and bin information page (Paper Trays and
optional paper feeders)
Options)
information
Main configuration
Engine cycles, service ID, and
Engine information page (Device
cartridge information
Information)
Main configuration
Event-log information Error information
page (Event Log)
NOTE:
Depending on the model, up to three pages print when printing a configuration page. In
addition to the main configuration page, the HP embedded Jetdirect configuration and the
wireless pages print.
HP embedded Jetdirect page

The second configuration page is the HP embedded Jetdirect page, which contains the
following information:
Review the Jetdirect page

HP embedded Jetdirect page
Item Description
General Information indicates the printer status, model number, hardware firmware
1 version, port select, port configuration, auto negotiation, manufacturing
identification, and manufactured date.
2 Security Settings information
3 Network Statistics indicates the total packets received, unicast packets received, bad
packets received, framing errors received, total packets transmitted, unsendable
packets, transmit collisions, and transmit late collisions.
4 TCP/IP information, including the IP address
5 IPv4 information
6 IPv6 information
Control panel menus

The printer control panel menus contain more tools to help with configuration and
troubleshooting.
 The Reports menu can be used to print useful diagnostic reports.
 The Settings menu can be used for basic printer setup tasks.
 The Supplies menu provides information about the printer supplies.
 The Trays menu has options for setting up the paper size and type for paper trays.
 The Support Tools sub-menu contains the options for maintaining the printer and
troubleshooting printer problems.
 The Service menu has low-level diagnostic tools that can be used for
troubleshooting. Service menu access is restricted by using a personal
identification number (PIN). Only authorized service people should access the
Service menu.
For a complete list of all of the menus and their menu items, see the Service manual for the
product.
Error codes
Error codes and control-panel messages display on the printer control panel to indicate the
current printer status or situations that might require action. Error codes are numerical, or
alphanumerical, and have a set structure with six characters (example: 13.WX.YZ).
 The first two characters are numeric and represent the system component
that is causing the error. For example, in error
code 10.22.15, 10 = Supplies for HP LaserJets.
 The remaining four characters (W, X, Y, and Z values) further define the error.
HP LaserJet and HP PageWide error codes are documented in the control panel message
document (CPMD) for each printer.
The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to
clear or resolve the error, and other helpful information such as service mode pins and part
numbers.
The CPMD is continually updated and republished with the latest information for the
following error codes.
ERROR CODES: The first two characters
Error System Component System Error Description

code
10.WX.YZ Supplies (LaserJet) Supply error or supply memory error.
11.WX.YZ Real-time clock Internal error with the clock on the formatter.
13.WX.YZ Jam (LaserJet) Paper jam or open door jam error.
15.WX.YZ Jam (PageWide) Paper jam or open door jam error.
Supplies
17.WX.YZ Supply error or supply memory error.
(PageWide)
20.WX.YZ Printer memory Insufficient memory or buffering error.
Page complexity causing a decompression error

21.WX.YZ Page
when trying to process job.
30.WX.YZ Scanner Flatbed scanner error occurring inside the unit.
31.WX.YZ Document feeder Document feeder, scanner, or jam error.
Backup, restore, or
32.WX.YZ Backup, restore, or reset notification or error.
reset
Backup, Disk, EFI BIOS, Firmware integrity

33.WX.YZ Security (SureStart), or Trusted Platform Module (TPM)
notification or error.
Partition manager, secure erase, or USB accessory

40.WX.YZ Input/Output (I/O)
error.
Miscellaneous error including general and misprint

Fuser, Laser
or mismatch errors typically involving (but not
41.WX.YZ scanner, or Paper
limited to) the fuser, the laser scanner, or the paper
path
path.
Firmware failure involving the Event Log, Shell,

42.WX.YZ Firmware
System Manager, or other component.
Firmware failure involving a digital sending
44.WX.YZ Firmware
component.
OXPd/Web Kit Informational notifications involving the OXPd Web

45.WX.YZ
(PageWide) Kit (communications log).
46.WX.YZ Engine (LaserJet) Engine communication error.
47.WX.YZ Firmware Job parser or printer calibration error.
PJA job accounting, job management, or job pipeline

48.WX.YZ Firmware
error.
49.WX.YZ Firmware Firmware communication error.
50.WX.YZ Fuser (LaserJet) Fuser error.
Laser scanner
51.WX.YZ Laser scanner beam error.
(LaserJet)
Laser scanner
52.WX.YZ Laser scanner startup error.
(LaserJet)
54.WX.YZ Sensor Sensor error (not jam related).
DC controller
55.WX.YZ DC controller communication error.
(LaserJet)
Paper handling
56.WX.YZ Paper input/output or accessory error.
(LaserJet)
57.WX.YZ Fan Fan error.
58.WX.YZ Sensor Engine sensor failure.
59.WX.YZ Motor (LaserJet) Motor error.
Tray motor error

60.WX.YZ Tray lifting or pick up error.
(LaserJet)
61.WX.YZ Engine (PageWide) Print engine error with the 8–bit data package.
System (LaserJet)
LaserJet internal system error.
62.WX.YZ Print bar
PageWide print system error.
(PageWide)
General engine error (electrical, communication,

63.WX.YZ Engine (LaserJet)
etc.).
65.WX.YZ Connector Output accessory connection error.
66.WX.YZ Output accessory Output accessory error.
67.WX.YZ Input accessory Input accessory connection error
69.WX.YZ Duplexer Duplexer error.
DC controller
70.WX.YZ DC controller firmware error.
(LaserJet)
80.WX.YZ Managed device Embedded Jetdirect error.
Near Field
81.WX.YZ Communication Wireless, Bluetooth or internal EIO error.
(NFC)
Memory (hard disk,

82.WX.YZ Disk hardware error.
EMMC, etc.)
Internal test of systems (i.e. disk, CPB, display) or

90.WX.YZ Internal diagnostics
interconnection error.
98.WX.YZ Hard disk Hard disk partition error.
Remote Firmware Upgrade (RFU), firmware install

99.WX.YZ Firmware installer
(engine or accessory), or disk error.
Troubleshooting power-on or blank control panel problems

If the printer is not powering on correctly, use the following steps to begin troubleshooting
the problem.
1. Verify that power is available to the printer. If the printer is plugged into a
surge protector or uninterruptible power supply (UPS), remove it. Plug the
printer directly into a known operating wall receptacle (make sure that the
wall receptacle provides the correct voltage and current for the printer).
NOTE:
Unplug any other devices on the same circuit that the printer is using.
2. Try another known operating wall receptacle and a different power cord.
3. To eliminate a thermal switch issue, unplug the power cord and leave it
unplugged for over 20 minutes. Re-attach the power cord, and then turn the
power on again.
4. During normal operation, a cooling fan or fans begin to spin briefly after the
printer power is turned on. Place a hand over the cover vent or vents to feel
air passing out of the printer. Lean close to the printer to hear the fan or fans
operating. Look for illuminated lights on the control panel and formatter
LEDs.
NOTE:
Operational fans, motors, and control-panel lights indicate the

following:
o AC power is present at the printer.
o The power supply is providing either or both 24 Vdc and 5
Vdc voltages.
o The DC controller microprocessor is functioning.
5. If the printer powers on, but the control panel is blank, make sure that the
control-panel display wire harness or harnesses and flat flexible cable or
cables (FFCs) are connected.
NOTE:
The following conditions indicate that the printer has frozen while in
Sleep mode or Sleep delay. Opening a door or pressing a control-
panel button should cause the printer to wake up from Sleep mode or
Sleep delay.
o The control panel home button LED is illuminated
o The power-switch LED flashes once every three to five
seconds
If the control panel is not responding, or if it appears black or blank, try the
following:
o Turn the printer power off, and then on again.
o Verify that the system is correctly functioning by printing a test
page. Does the test page print correctly?
Is the printer HP Embedded Web Server (EWS) accessible?
o Verify that the control panel is correctly functioning. If it is not,
turn the printer off and reseat the control-panel assembly cable
connections at the control-panel assembly and the formatter.
o Try upgrading the firmware. If the firmware upgrade fails to
resolve the problem, and the printer still freezes while in Sleep
mode or Sleep delay, elevate the case.
o If the error persists and the EWS functions correctly, replace the
control-panel assembly.
6. If normal start-up noises are not heard, turn the printer off, and then remove
any installed accessories (for example, envelope feeders, paper feeders, or
output accessories).
7. Turn the printer on, and then listen for start-up noises. If normal start-up
noises are heard, the problem might be with an accessory.
8. Perform an engine test. The engine test procedure varies by printer, so refer
to the printer Service Manual to get instructions.
9. If the engine test page prints, the print engine is operating normally. Replace
the formatter.
CAUTION:
Under NO circumstances should a formatter from a different printer be

installed during the repair or troubleshooting processes. The formatter
stores important data specific to the model of printer it is installed in
and is not designed to be swapped or repurposed in any way. Return
a used formatter to HP.
Issues that can occur from swapping a formatter include:
o Serial number, product number, product name, page count,
and supported cartridges information change and might
make a product unusable
o 33.02.01 Used board/Disk installed errors
If a used formatter is installed and causes this issue, the partner must
cover the costs of the repair in the form of a product
replacement. There is no method in the field to recover a printer
where a used formatter is installed.
For more information, see the following topic (c06360930):
o HP internal link: 33.02.01 error or printer name and/or
product number changes after replacing the formatter
o HP external partner link: 33.02.01 error or printer name
and/or product number changes after replacing the
formatter
To access the HP partner link, you must first log in to the HP Partner
First Portal and then connect to WISE.
NOTE:
If the engine test page does not print, turn the printer off, reconnect
the formatter power connector, remove the embedded MultiMedia
Card (eMMC), and then try the engine test again. If the page prints,
the problem might be the eMMC.
10. If after replacing the formatter or eMMC normal start-up noises are still not
heard, replace the DC controller.
11. If the print engine appears to be correctly operating (the engine test page
successfully printed) and the control panel is still blank, replace the power
supply.
Troubleshooting an unresponsive printer

If the printer powers up normally and the control panel displays correctly, but the printer
appears unresponsive to print jobs, use the following steps to troubleshoot the issue.
1. The control panel should indicate a Ready, Paused, Sleep mode
on or Sleep delay on status. If an error message displays, resolve the error.
Resolve any supply issues.
2. For network connection errors, verify that the network port is active and that
the cables are securely seated.
a. Check the network cable connections between the printer and
the computer or network port. Make sure that the connections
are secure.
b. Make sure that the cables are not faulty by trying different
cables, if possible.
3. Check the network LEDs (callout 1) to see if they indicate any issues.
NOTE:
The figure below is representational only. Network LED location

varies by printer.
Network LEDs
LED light
Description
pattern
Solid green light and flashing yellow light indicates a successful

network connection.
No lights on indicates a faulty network connection. Disconnect

and reconnect the cable to the port. In the Network Settings
Menu, verify the link settings and make sure that the port is
enabled.
4. Use one of the following options to print a configuration page. If the printer is
connected to a network, an HP Jetdirect page also prints.
Print the configuration page from a SFP control panel
a. From the Home screen on the printer control panel, use the
arrow buttons to navigate to Reports, and then press
the OK button.
b. Use the arrow buttons to scroll to Configuration/Status Pages,
and then press the OK button.
c. Use the arrow buttons to scroll to Configuration Page, and then
press the OK button.
d. Use the arrow buttons to scroll to the print icon . Press

the OK button to print the pages.
Print the configuration page from an MFP control panel
e. From the Home screen on the printer control panel, scroll to and
touch the Reports button.
f. Open the following menus:
 Configuration/Status pages
g. Touch Configuration Page to select it.
h. Touch the print icon to print the pages.

5. Check to see if there is a newer version of the firmware available. If there is,
update the firmware.
6. Verify that the correct print driver for this printer is installed. Check the
program to make sure that the print driver for this printer is used. The print
driver can be downloaded from support.hp.com.
7. Print a short document from a different program that has worked in the past.
If this solution works, the problem is with the program. If this solution does
not work (the document does not print), complete these steps:
a. Try printing the job from another computer that has the printer
software installed.
b. If the printer is connected to the network, connect the printer
directly to a host computer with a USB cable. Redirect the printer
to the correct port, or reinstall the software (make sure to select
the new connection type).
NOTE:
The host USB port may disabled from the factory. If so,
this port needs to be activated first before connecting the
printer to the USB port.
For more information about troubleshooting an unresponsive printer and about
troubleshooting connectivity issues, see the "Performance and connectivity
troubleshooting" section of the Service manual.
Control panel troubleshooting

If the control panel is not responding normally or has display issues, use the following
procedures to troubleshoot the issues.
Control panel system diagnostic tests

You can use the touchscreen control panel diagnostic tests to test the control panel
hardware and display using the printer firmware system diagnostics.
For more details about individual control panel diagnostic tests, see the printer Service
Manual.
Use the following procedure to open the control panel system diagnostics tests (MFP).
1. Turn the printer power off, and then on again.
2. Open the Pre-boot menu.
3. Use the down arrow button to scroll to +3 Administration, and then

press the OK button to select it.
4. Use the down arrow button to scroll to +E CP Diagnostics, and then

press the OK button to select it.
NOTE:
An administrator password might be required to continue.
Access the diagnostics menu
To open the Pre-boot menu:

 On a touchscreen control panel, touch the middle of the control panel display
when you see the 1/8 under the logo.
 On an LCD control panel, press the X (Cancel) button when you see
the 1/8 under the logo.
NOTE:
The boot up operation may go very quickly, so have your finger ready to touch the
screen (or button) as soon as the HP logo appears. It may take a few tries to get the
timing right.
Clear paper jams

Learn about clearing paper jams from the printer and paper trays.
Paper jam locations

Jams can occur in these locations.
Jam locations
Ite
Description
m
1 Document feeder
2 Output bin
3 Right door and fuser area

4 Tray 1 (multipurpose tray)
5 Tray 2 and Tray 3
31.13.yz jam error in the document feeder

The following information describes how to clear paper jams in the document feeder. When
a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Open the document-feeder cover.
2. Remove any jammed paper.
3. Close the document-feeder cover.
NOTE:
To avoid jams, make sure the guides in the document-feeder input tray are
adjusted against the document, without bending the document. To copy narrow
documents, use the flatbed scanner. Remove all staples and paper clips from
original documents.
NOTE:
Original documents that are printed on heavy, glossy paper can jam more
frequently than originals that are printed on plain paper.
13.A1 jam error in tray 1 (multipurpose tray)

Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control
panel displays an animation that assists in clearing the jam.
1. Gently remove the jammed paper.
2. Open and then close the front door to resume printing.
13.A2, 13.A3, 13.A4 jam errors in tray 2, tray 3, or the optional 2 x 520-sheet
trays
Use the following procedure to check for paper in all possible jam locations related to
Tray 2 or Tray 3. When a jam occurs, the control panel might display a message and an
animation that assists in clearing the jam.
CAUTION:
The fuser can be hot while the printer is in use. Wait for the fuser to cool
before handling it.
NOTE:
The procedure to clear a paper jam in Tray 3 is the same as for Tray 2. Only
Tray 2 is shown here.
2. Gently remove any jammed paper.
4. Open the tray.
6. Close the tray. Printing automatically resumes.
13.E1 jam error in the output bin

Use the following procedure to check for paper in all possible jam locations in the
output bin. When a jam occurs, the control panel displays an animation that assists in
clearing the jam.
1. If paper is visible in the output bin, grasp the leading edge and remove it.
13.B9, 13.B2, 13.FF jam errors in the right door and fuser area
Use the following procedure to clear paper jams in the right door and fuser area. When a
jam occurs, the control panel displays an animation that assists in clearing the jam.
NOTE:
The fuser is hot while the printer is in use. Wait for the fuser to cool before
clearing jams.

Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
NOTE:
View a video that demonstrates how to load paper in a way that reduces the
number of paper jams.
1. Use only paper that meets HP specifications for this printer.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper
from a different package.
3. Use paper that has not previously been printed or copied on.
4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper
from the tray, straighten the stack, and then return some of the paper to the
tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of
paper. Adjust the guides so they are touching the paper stack without
bending it.
6. Make sure that the tray is fully inserted in the printer.
7. If you are printing on heavy, embossed, or perforated paper, use the manual
feed feature and feed sheets one at a time.
8. Open the Trays menu on the printer control panel. Verify that the tray is
configured correctly for the paper type and size.
9. Make sure the printing environment is within recommended specifications.
Image-quality troubleshooting
Various printer hardware problems can cause image-quality defects.
Image-quality problems are defined as:
 Print-quality (PQ) problems: PQ problems are associated with the print
engine (printer base) of an MFP printer (single function non MFP image-
quality problems are always PQ defects). PQ defects appear on pages that
are printed by the print engine and not feed through an integrated scanner
assembly (ISA).
 Copy-quality (CQ) problems: CQ problems are associated with the
integrated-scanner assembly (ISA) portion of an MFP printer. CQ defects
appear on pages that are copied using the document feeder or flatbed glass.
For detailed information about troubleshooting specific PQ and CQ defects, see the product
Service Manual or the following topic (c06450141):
 HP internal link: Image Quality Troubleshooting Guide
 HP external partner link: Image Quality Troubleshooting Guide
NOTE:
To access the HP partner link, you must first log in to the HP Partner First Portal
and then connect to WISE.
For information about supported print media, see the HP LaserJet Printers - Print Media
Guide.
When troubleshooting the source of some print image defects, one solution is to identify if it
is a repetitive defect (does the print quality defect appear multiple times on the printed
page?). If this is the case, you can use a ruler to measure occurrences of repetitive image
defects to help solve image-quality problems. You can find a printer-specific repetitive
defects table and more information in the printer Service Manual.
Software and firmware

This section contains information about Software and Firmware troubleshooting.
Software troubleshooting
Learn about the printer drivers and resources for software troubleshooting.
Windows print drivers
There are three primary types of Windows print drivers available:
 Discrete print driver
 HP Universal Print Driver
 Windows in-OS print driver
If you believe a problem might be software-related, use the following resources:
 Make sure the printer is using the correct type of driver. Go to How to Select the
Correct Printer Driver.
 Make sure the most recent software/driver is installed. Go to HP Support
site and click Software and Drivers to get started.
HP Driver Preconfiguration Utility
The discrete print driver and UPD are compatible with the HP Driver Deployment Utility
(DDU) and the HP Driver Preconfiguration Utility. Download both utilities and additional
resources at www.hp.com/go/dcu. Select the appropriate operating system from the list,
and then download the HP Printer Administrator Resource Kit (PARK).
Macintosh print drivers
Macintosh print drivers and utilities are available on the HP Support site.
Firmware upgrades
Upgrading the firmware can sometimes solve minor printer issues.
A firmware upgrade might be required in the following situations:
 The customer received a new printer prior to an update to the firmware being
released.
 A customer is experiencing an issue which a firmware upgrade might fix.
 A customer wants to upgrade to a major release of the firmware.
 A customer wants to have the latest security updates for their printer.
Downloading firmware
To download the most recent firmware upgrade for the printer, go to support.hp.com.
 Select your country or region, if necessary.
 Select Get drivers, Software, and Firmware, and then select the appropriate
product by name.
NOTE:
More than one printer model might be listed. Make sure to select the correct
model so that the upgraded firmware supports all of the printer functions.
 Select the driver language and operating system.
 Locate the firmware download, and then select Download.
Methods of firmware installation

For detailed instructions on all of the methods of firmware installation, see the printer
Service Manual or the Update the printer firmware support topic.
IMPORTANT:
Only use the Preboot menu to perform firmware upgrades when the device in an

unrecoverable error state such as a 49.xx.xx.
For in-depth information about FutureSmart firmware, review the HP FutureSmart 4
Firmware Training Course ID 01070527.
Determine the installed revision of firmware

Learn about how to determine the version of installed printer firmware.
Print a configuration page to determine the installed revision of firmware.
Print the configuration page from an MFP control panel

1. From the Home screen on the printer control panel, scroll to and touch
the Reports button.
2. Open the following menus:
o Configuration/Status pages
3. Touch Configuration Page to select it.
4. Touch the print icon to print the pages.

Configuration page firmware version
Service
The focus of this module is to familiarize you with resources for replacing Field Replaceable
Units (FRU) using the HP Partner First Portal and the WISE database of videos.
 Electrostatic discharge
 Required tools
 Fasteners used in this printer
 HP service and support
 Service approach
 Important field-replaceable units (FRUs)
 WISE - How to access and use
See the Use and maintain module of this course for how to remove and replace CSR parts.

By the end of this module, students should be able to:
 Select the tools necessary for replacing FRUs.
 Understand any precautions or warnings appropriate to the repair and replacement
of FRUs.
 Access WISE and perform a model search for repair and replace videos.
 Understand the removal and replacement of FRUs that are new or unique to these
printers.
NOTE:
This module includes links to the FRU repair and replace videos for reference only. You
are not required to view all of the FRU videos to complete this course.
Make sure to review the sub-sections about accessing WISE and locating service videos
in WISE. You will need to know this information for the course exam.
Electrostatic discharge
Learn how to protect sensitive parts against damage from electrostatic discharge.
CAUTION:
Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD
reminder when removing printer parts. Always perform service work at an ESD-
protected workstation or mat. If an ESD workstation or mat is not available, touch
the sheet-metal chassis to provide a static ground before touching an ESD-
sensitive assembly.
Protect the ESD-sensitive assemblies by placing them in ESD pouches when they
are out of the printer.
Required tools
The following are the tools required to remove and replace parts on the printer.
 Small flat-blade screwdriver
 #2 JIS screwdriver with a magnetic tip
 Needle-nose pliers
 Tweezers
 ESD mat (if one is available) or ESD strap
TIP:
If an ESD mat or strap is not available, always touch the sheet metal
chassis to create a ground before touching PCAs or other ESD
sensitive assemblies.
 Penlight
 Fasteners used in this printer

 Learn about fasteners used in the printer.
 WARNING:
 Make sure that assemblies are replaced with the correct screw type. Using the
incorrect screw (for example, substituting a long screw for the correct shorter
screw) can cause damage to the printer or interfere with printer operation. Do not
intermix screws that are removed from one assembly with the screws that are
removed from another assembly.
 NOTE:
 To install a self-tapping screw, first turn it counterclockwise to align it with the
existing thread pattern, and then carefully turn it clockwise to tighten. Do not
overtighten. If a self-tapping screw hole becomes stripped, repair the screw hole or
replace the affected assembly.
 Always take note of the length, diameter, color, type, and location of each removed
screw. Make sure that screws are installed in the original location they were
removed from during reinstallation.
HP service and support

Learn about HP access to additional service and support information.
Additional service and support for channel partners

Channel partners go to partner.hp.com , and then use the steps below to access the HP
Web-based Interactive Search Engine (WISE).
Access WISE for Channel partners
1. Select Services & Support (near the top of the screen).
2. Under Services Delivery, select Technical Support.
3. Select Technical Documentation.
Find information about the following topics
 Service manuals
 Service advisories
 Up-to-date control panel message (CPMD) troubleshooting
 Solutions for printer issues and emerging issues
 Remove and replace part instructions and videos
 Install and configure
 Printer specifications
 Warranty and regulatory information
Additional service and support for HP internal personnel

HP internal personnel, go to one of the following Web-based Interactive Search Engine
(WISE) sites:
Americas (AMS)
 WISE - English
 WISE - Spanish
 WISE - Portuguese
 WISE - French
Asia Pacific / Japan (APJ)
 WISE -
English
 WISE -
Japanese
 WISE -
Korean
 WISE -
Chinese (simplified)
 WISE -
Chinese (traditional)
 WISE -
Thai
Europe / Middle East / Africa (EMEA)
 WISE - English
Additional technical support WISE videos

The videos below provide additional ways to access printer information using WISE.
Service approach
Learn more about the service approach.
Precautions when replacing parts

Learn about precautions when replacing parts.
Precautions when assembling and disassembling

 Use only HP approved replacement parts. Make sure that the part number, product
name, voltage, and current or temperature ratings are correct. Failure to do so
might result in damage to the machine, circuit overload, fire, or electric shock.
 Do not make unauthorized changes or additions to the printer. Unauthorized
changes might cause the printer to malfunction and create electric shock or fire
hazards.
 Use caution when dismantling the unit. Take note of the location of each screw or
other part. This printer contains different kinds of screws. Using the wrong screw
might lead to system failure, short circuit or electric shock.
 Do not disassemble the laser scanner assembly. Once the laser scanner assembly
is disassembled, dust might enter the mirror chamber and will seriously degrade
print quality. There are no serviceable parts inside the laser scanner assembly.
 Regularly check the condition of the power cable, plug and socket. Bad contacts
might lead to overheating and fire. Damaged cables might lead to electric shock
or unit malfunction.
Precautions when handling PCAs

Static electricity might damage a PCA. Use approved, anti-static precautions when
handling or storing a PCA. Service personnel should use grounded ESD straps and/or mats
when handling PCAs.
 Precautions when moving and storing a PCA
 Keep PCA in a conductive case, anti-static bag, or wrapped in
aluminum foil.
 Do not store a PCA where it is exposed to direct sunlight.
 Precautions when replacing a PCA
 Disconnect power cables before disconnecting other cables.
 Do not touch any soldered connections, connector terminals, or other
electronic parts when handling insulated parts.
 Precautions when checking a PCA
 Touch a grounded area of the printer chassis to discharge static
electric charge before touching a PCA.
 Do not touch a PCA with bare hands or metal objects. Doing so might
create a short circuit or cause electric shock. Use caution when
handling a PCA with moving parts such as sensors, motors, or lamps,
as they might become very hot.
 Use caution when fitting and removing screws. Watch for hidden
screens. Make sure that the correct screw is used and make sure that
when toothed washers are removed, they are refitted in their original
positions.
 Place the product on an ESD workstation or mat, or use an ESD strap
(if one is available). If an ESD workstation, mat, or strap is not
available, ground yourself by touching the sheet-metal
chassis before touching an ESD-sensitive part.
Releasing plastic latches

Many of the parts are held in place with plastic latches. The latches might easily break. Be
careful when releasing them. To remove such parts, press the hook end of the latch away
from the part to which it is latched.
Before performing service

Learn what to do before performing service.
 Press the power button on the front of the printer, and then turn off the power
switch next to the power cable.
 Unplug the power cable and interface cable or cables.
 Remove any finishing devices and the side HCI, if they are installed.
 Place the product on an ESD workstation or mat, or use an ESD strap (if one is
available). If an ESD workstation, mat, or strap is not available, ground yourself
by touching the sheet-metal chassis before touching an ESD-sensitive part.
 Remove the toner cartridges, if needed.
After performing service

Learn what to do after performing service.
 Verify that the service performed was successful.
 Verify that the most recent firmware is installed on the printer.
 Verify that all parts are correctly reinstalled and are properly working.
 Print any pages necessary to verify that the repair resolved the issue and did not
create any new issues.
 Verify that the printer is in better condition than when you arrived, cosmetically and
electrically.
Post-service test
Perform the following tests to verify that the repair or replacement was successful:
Print-quality test
Learn about the print-quality test.
1. Verify that you have completed the necessary reassembly steps.
2. Make sure that the tray contains clean, unmarked paper.
3. Attach the power cord and interface cable or interface cables, and then turn on
the product.
4. Print a configuration page.
5. Print a print quality page, and then verify that there are no lines, streaks,
banding, or other print quality defects.
6. Send a print job from the host computer, and then verify that the output meets
expectations.
Copy-quality test
Learn about the copy-quality test.
1. Place the configuration page in the document feeder, print a copy job, and then
verify the results.
2. Place the configuration page on the flatbed glass, print a copy job, and then
verify the results
Fax-quality test
Learn about the fax-quality test.
1. Place the configuration page in the document feeder.
2. Type a valid fax number, and send the fax job.
3. Verify that the send quality and the receive quality meet expectations.
Parts removal order

For procedures and/or steps that require identifying the right, left, or rear side of the printer,
face the front of the printer for correct orientation.
Important field-replaceable units (FRUs)

This section covers FRUs for these products that are important or unique.
The following are service parts that have features to be particularly aware of. This is
a subset of the complete list of FRU parts. The full list can be found in the printer Service
Manual.
QUIZ-1

HP Color LaserJet Managed MFP E87740

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

HP Color LaserJet Managed MFP E87740

Uploaded by

Copyright:

Available Formats

HP Color LaserJet Managed MFP E87740, E87750, E87760, E87770, HP

Tour the printer

By the end of this module, learners should be able to:

Model name Model image

HP Color LaserJet Managed MFP E87740, E87750, E87760, E7770

HP Color LaserJet Managed Flow MFP E87740, E87750, E87760,

Model name Model image

HP LaserJet Managed MFP E82650, E82660, E82670

HP LaserJet Managed Flow MFP E82650, E82660, E82670

Comparisons among the printer models

Comparisons among the HP Color LaserJet Managed MFP E87740, E87750,

E87740, E87750, E82650, E82660,

Input device: 520-sheet paper tray

500 GB Hard Disk Drive (HDD)

Color touchscreen control panel

Pull-out keyboard Flow models only Flow models only

HP Trusted Platform Module for

dn models: Simplex 90 dn models: Simplex 90

dn models ADF: 200- dn models ADF: 200-

Input and output accessories available

Input and output accessories

6GW50A - Job Separator

Allows users to output collated and stapled print or

6GW55A - Stapler/Stacker Finisher

6GW51A - Booklet Maker Finisher

6GW47A - Dual-Cassette Feeder

6GW56A - 3,000-sheet High-

Set up and configure

Student performance objectives

Supported operating systems

Supported operating systems and print drivers

Print driver installed (from the

The “HP PCL 6” printer-specific print

The “HP PCL-6” printer-specific print

The “HP PCL-6” printer-specific print

Windows Server 2008 R2, 64-bit The “HP PCL 6” printer-specific print

The "HP PCL 6" printer-specific print

The "HP PCL 6" printer-specific print

The "HP PCL 6" printer-specific print

The "HP PCL 6" printer-specific print

To install the print driver, download

Debian 10,11, OpenSuse 15.1,15.2,15.3, Fedora

Minimum system requirements

Set up and configuration tools

How to access the HP Embedded Web Server (EWS)

If the web browser displays a message indicating that accessing the

HP Embedded Web Server features

Product security features

View a video on how to set the printer's security features

Use and maintain

 Paper and print media

Student performance objectives

Paper and print media

Load Tray 1 (multipurpose tray)

3. Use the adjustment latch to spread the paper guides outward.

4. Load paper in the tray.

The maximum stack height is 10 mm (0.4 in), or approximately 100

Tray 1 paper orientation

Letterhead or preprinted paper - Portrait

Duplex mode How to load paper

Automatic 2-sided printing or with Alternative Face-up

Left side of pre-printed image leading

Letterhead or preprinted paper - Landscape

Duplex mode How to load paper