HP LaserJet MFP M433, M436, M437, Service and Support Training1

HP
LaserJet MFP M433, M436, M437, M438, M439, M440, M442, M443,
M42523, M42525, M42623, M42625 Service and Support Training
 Printing speed
o Up to 20 ppm on A4 or Letter M433
o Up to 23 ppm on A4 or Letter M436
 Scan speed (ADF)
o 30 ipm @ color 200dpi, 30 ipm @ mono 300dpi
 Processor
o 600 MHz
 Memory
o 128 MB
 Option unit
o Document feeder (M436n/dn only)
Introduction
The HP LaserJet MFP M433, M436 is a multi-function, mono, A4/Letter printer suitable for
the Small to Medium Business (SMB) and Enterprise markets, including Managed Print
Services (MPS) customers.
A brief comparison of the bundles is listed in the following sections. A more complete
comparison follows.
HP LaserJet MFP M433a bundle

The M433a bundle includes:
 Hi-Speed USB 2.0

 Manual duplex (2-sided) printing
 4-line LCD control panel
 Scan
 Copy
HP LaserJet MFP M436n bundles

The M436n (base) bundle includes:
 Eco printing
 Manual duplex (2-sided) printing
 4-Line LCD control panel
 Scan
 Copy
 Network interface Ethernet 10/100 Base TX wired LAN
HP LaserJet MFP M436dn bundles

The M436dn bundle includes
All of the features of the M436n, plus
 Automatic duplex (2-sided) printing

 Optional second cassette feeder (Tray 3)
 Optional Automatic document feeder
HP LaserJet MFP M436nda bundles

The M436nda bundle includes:
All the features of the M436n, plus

 Automatic document feeder
 Front view
1 Automatic document feeder cover (not available on the M433a)
2 Automatic document feeder width guide (not available on the M433a)
3 Automatic document feeder input tray (not available on the M433a)
4 Automatic document feeder output tray (not available on the M433a)
5 Control panel
6 Multipurpose tray 1
7 Tray 3 jam cover

8 Second Cassette Feeder (Tray 3)
9 Tray 2
1
Front cover
0
1
Output tray
1
1
Automatic document feeder
2
1
Scanner lid
3
1
Scanner glass
4
1
Imaging unit
5
1
Toner cartridge
6
1
Paper width guides on a multipurpose tray
7
Rear view
1 Power receptacle
2 USB port
3 Network port
Components
NOTE:
Miscellaneous accessories included with your machine may vary by
country/region of purchase and specific model.
Machine Imaging unit Toner cartridge
Software CDs
Quick NOTE:
Power cord
installation guide Depending on the printer model, there might
be more than one software CD.
Misc.
accessories
Overview
Product specifications are subject to change without notice.
IMPORTANT:
The following specifications are correct at the time of publication, but they are
subject to change. For current information, see www.hp.com/support.
General Specifications
General specifications
Item Specification
Function  HP LaserJet MFP M433a

Printer: Print, Copy, Scan
 HP LaserJet MFP M436nda
Printer: Print, Copy, Scan,
Network, Duplex
 HP LaserJet MFP M436dn
Printer: Print, Copy, Scan,
Item Specification
Duplex
 HP LaserJet MFP M436n
Printer: Print, Copy, Scan
Operating 10 ~ 30 °C (50 ~ 86°F)

Temperature
Storage -10 ~ 40 °C (-4 ~ 104 °F)
Operating 20~80% RH
Humidity
Storage 10~90% RH
 Tray 2: 49 dBA
 Tray 3: 51 dBA
Printing  Multipurpose Tray 1: 51
dBA
Acoustic Noise  Tray 2: 49dBA (@platen),

Level (Sound 53dBA (@document
Power/Pressure) feeder)
 Tray 3: 51dBA(@platen),
55dBA (@document
Copying
feeder)
 Multipurpose Tray 1:
51dBA(@platen), 55dBA
(@document feeder)
Input Voltage AC 220-240V (-10%~6%)/5A

Power Supply
Rated Frequency 50 Hz
Power Consumption Ready 70 Wh

Item Specification
Printing 500 Wh
Copying 500 Wh
Scanning 70 Wh
Power Off 0.3 W
M433a/M436n/M436dn 560 x 540 x 417 mm (22.05 x 21.26

models x 16.42 inches)
Dimension (W x L x
H)
560 x 583.5 x 504.5 mm (22.5 x
M436nda models
22.97 x 19.86 inches)
M433a/M436n/M436dn
25 kg (55.12 lbs)
models
Weight
M436nda models 30.00 kg (66.14 lbs)
Recommended Printing
2,500 sheets/month
Volume (AMPV)
Reliability & Service
Max. Monthly Print
50,000 sheets/month
Volume
Print specifications
Item Specification
Engine Speed Simplex M433 models: Up to 20 ppm on A4 and Letter

M436 models: Up to 23 ppm on A4 and Letter
Item Specification
Duplex Up to 10 ipm in A4 (10 ipm in Letter)
From
Less than 9.2 sec
Ready
FPOT
From Sleep Less than 22.2 sec
Optical 600 x 600 x 2 bit dpi

Resolution
Enhanced 1200 x 1200 dpi
Printer Language PCL6
Controller and software specification
Item Specification
Processor 600 MHz
Memory 128MB
Memory
N/A
Expansion
Storage N/A
Printe Supportin [Windows]

r g OS
driver  Windows
2000/XP(32/64bit)/2003(32/64bit)/Vista(32/64bit)/2008/W
in7/2008 R2(64 only)/Windows 8/Windows 8.1/Window
Item Specification
Server 2012/Windows 10
Default
PCL6
Driver
[Windows]
Driver
 Watermark, Overlay, N-up printing, Poster printing
feature
 Manual duplex and auto duplex (depending on model)
WHQL
(Window Windows
s 2000/XP(32/64bit)/2003(32/64bit)/Vista(32/64bit)/2008/Win7/2008
Hardware R2(64 only)/Windows 8/Windows 8.1/Window Server
Quality 2012/Windows 10
Labs)
TWAIN Yes
WIA Yes
Scan [Windows]
driver
 Windows
Supportin
2000/XP(32/64bit)/2003(32/64bit)/Vista(32/64bit)/2008/W
g OS
in7/2008 R2(64 only)/Windows 8/Window Server
2012/Windows 8.1/Windows 10
Interface
Item Specification
Parallel (IEEE No
Interface
Item Specification
1284)
USB High-Speed USB 2.0
Wired LAN Ethernet 10/100 Base TX (M436 models only)
Wireless LAN No
Network Interface
Item Specification
Raw TCP/IP Printing, LPR/LPD, IPP, WSD,

TCP/IP
T4NET, SETIP
IPX/SPX No
Network
Protocols
Ether Talk No
NetBIOS over
No
TCP/IP
Static IP Yes
Auto IP Yes
IP Addressing
BOOTP Yes
DHCP Yes
Scan specification
Scan specification
Item Specification
Scan method D-CIS
Compatibility TWAIN, WIA
Color Mode Mono/Gray/Color
B/W 30 ipm @ A4 and Letter
Scan
Gray 30 ipm @ A4 and Letter
Speed
Color 30 ipm @ A4 and Letter
 Platen: 600 x 600 dpi

 Document feeder: 300 x 300 dpi
(HP LaserJet MFP M436nda
Resolution Optical standard, HP LaserJet MFP
M433a/M436n/M436dn
optional)
Scan Size  Max. Document Width: Max. 297

mm
 Max. Document Width: Max. 297
Document feeder mm
(HP LaserJet MFP M436nda  Effective Scan Width: Max. 291
standard, HP LaserJet MFP mm
M433a/M436n/M436dn  Max. Document Length: Max. 432
optional) mm
 Effective Scan Length: Max 424
mm
Platen  Max. Document Width: Max. 297

mm
 Max. Document Width: Max. 297
mm
 Effective Scan Width: Max. 291
mm
Scan specification
Item Specification
 Max. Document Length: Max. 432

mm
 Effective Scan Length: Max 424
mm
PC (Local, Network) Yes
HDD No
USB No
Email No
Client No
Scan-to
SMB No
FTP No
HTTP(S) No
WebDAV No
Multi Destination No
PDF, Single-Page-TIFF, JPEG, Multi-Page-

TIFF, Single-Page-PDF, TIFF, Editable
Scan File Format
PDF for Win7/8/8.1/10 on USB connect
using the HP Scan application
Copy specification
Copy specification
Item Specification
Copy Speed Up to 20 cpm in A4 & Letter
From Ready Less than 7.4 seconds (from platen)
FCOT From Sleep Less than 22.2 seconds (from platen)
From Coldboot Less than 22.2 seconds (from platen)
 Platen: Scan 600 x 600 , Printing 600 x 600

 Document feeder: Scan 600 x 600 ,
Text
Printing 600 x 600

Text/Photo
Printing 600 x 600
Copy Original
Type
Photo
Printing 600 x 600

Map
Printing 600 x 600
Platen 297 x 432 mm (11.7" x 17")

Max. Original
Size Document
297 x 432 mm (11.7" x 17")
feeder
Copy Feature Multi Copy 1–+999
Reduce/Enlarge 25~400%
Copy specification
Item Specification
ID Card Copy Yes
N-up 2/4/8/16-up (A5), 2/4/8-up (A4), 2/4–up (A3)
Collation Copy Yes (NDA only)
Paper handling specification
Item Specification
 250-sheet cassette Tray (20 lb or 80 g/m²)

Standard Capacity  100-sheet Tray 1 (20 lb or 80 g/m²)
 HP LaserJet MFP M436nda Printer: 600 sheets

@ 20 lb or 80 g/m² (Tray 2 + Optional Tray
+ Tray 1)
Max. Input Capacity  HP LaserJet MFP M433a/M436n/M436dn
Printer: 350 sheets @ 20 lb or 80 g/m² (Tray
2 + Tray 1)
Max. Size 297 x 432 mm (11.7" x 17")
Min. Size–
Multipurpose 125 x 101.6 mm (4.92 x 4 inches)
Tray 1
Printing
Min. Size–Tray
148.5 x 182 mm (5.83 x 7.17 inches)
2/3
Margin(T/B/L/
4.2+/-1.5mm
R)
Item Specification
 Plain Paper: 100 sheets @ 80 g/m²

Capacity
A4,A5, B5 (JIS), Letter, Executive, Statement, A3, B4

Media sizes (JIS), 8K, 16K, Ledger, Legal, Oficio 8.5 x 13, Oficio
216 x 1340, 4x6
Plain, HP LaserJet 90g, Light 60-74g, Intermediate 85-

Multipurpos
95 g, Bond, Recycled, Mid-Weight 96-110g, Heavy
e Tray 1 Media type
111-130g Preprinted, Letterhead, Prepunched,
Cardstock, Colored
 16 ~ 43 lb (60 to 163 g/m²): Simplex

Media weight  16 ~ 28 lb (60 to 110 g/m²): Duplex
Sensing Paper Empty Detect: Yes
Capacity 250 sheets @ 20 lb (80g/m²)
A3/A4/A5/B4 (JIS)/B5
Media sizes (JIS)/Ledger/Legal/Oficio/Letter/Executive/4x6/8K/16
K
Standard Plain, Mid-weight, Light, HP LaserJet, Colored,

Cassette Media types Preprinted, Recycled, Intermediate, Letterhead,
Tray Prepunched
 16 - 29 lb
Media weight  60 - 110 gsm
Sensing Paper Empty: Yes
Optional Capacity 250 sheets @ 20 lb (80g/m²)

Item Specification
A3/A4/A5/B4 (JIS)/B5 (JIS)/Ledger/Legal/Oficio 8.5 x

Media sizes
13, Oficio 216 x 340 mm/Letter/Executive/8K/16K
Plain, Mid-weight, Light, HP LaserJet, Colored,

Media types Preprinted, Recycled, Intermediate, Letterhead,
Cassette Prepunched
Tray (M436
models only)
 16 - 29 lb
Capacity 100 sheets (20lb, 80 g/m²)
2-sided
document No
scanning
Document
 Width: 128–297 mm
feeder
Document size  Length: 128 ~ 432 mm
(M436
models only)
Document  60~128g/m² (16-34lbs)

weight
Auto detected
Paper Empty, Paper Width, Paper Length
size sensing
Supplies
When supplies reach the end of their life span, you can order the following supplies for your
machine:
Item Description Part
number
Standard-capacity replacement black toner cartridge CF256A

Toner
Cartridge High-capacity replacement black toner cartridge (not
CF256X
available on the M433a model)
Imaging unit Replacement imaging drum CF257A
NOTE:
The imaging unit must be installed by a service technician.
Warning
When purchasing new toner cartridges or other supplies, these must be purchased
in the same country/region as the machine you are using. Otherwise, new toner
cartridges or other supplies will be incompatible with your machine due to different
configurations of toner cartridges and other supplies according to the specific
country/region conditions.
CAUTION:
HP does not recommend using non-genuine HP toner cartridge such as refilled or
remanufactured toner. HP cannot guarantee non-genuine HP toner cartridge's
quality. Service or repair required as a result of using non-genuine HP toner
cartridges will not be covered under the machine’s warranty.
NOTE:
Depending on the options, percentage of image area and job mode used, the
toner cartridge’s life span may differ.
Maintenance parts
Maintenance parts
Item Kit number Life
Pick-up roller and friction pad

W7U01- Approx. 100,000
Tray 1 Pick-up roller and 50k friction pad (for 67903 pages
Tray 1)
W7U01- Approx. 100,000

Transfer roller
67901 pages
Fuser unit W7U01- Approx. 100,000

Maintenance parts
67902 pages
Approx. 120,000
Document feeder Pick-Up roller assembly JC97-04009A
pages
Approx. 50,000
Document feeder Friction Pad JC97-04733A
pages
NOTE:
It will be affected by the operating system used, computing performance,
application software, connecting method, media, media size and job complexity.
Optional accessories
You can purchase and install accessories to enhance your machine’s performance and
capacity.
NOTE:
Some features and optional goods may not be available depending on model or
country/region.
Accessory Function Part

name
If you are experiencing frequent paper supply problems, you

can attach an additional 250 sheet tray. (Plain paper 80
Optional g/m2 (20 lbs bond))
X0R64A
tray NOTE:
Not available on the M433a model.
Automatic document feeder
Document NOTE:
X0R65A
feeder M436dn/M436n only. Not available on the M433a
model.
Student performance objectives

Set up and configure
By the completion of this module, students should be able to:
 Connect the product's cables

 Load the paper trays
Preparing paper
 Use only print media that meets the specifications required by the machine.
 If you use print media that does not meet the specifications outlined in this
guide, the following problems may occur:
o Low printing quality, paper jams, excessive wear on the machine
 The weight, material, surface condition, and moisture content of the print
media may affect the performance and printing quality of the machine.
 Some print media may not produce the desired result even if it meets the
specifications outlined in this guide.This may occur due to mishandling of the
print media, unsuitable temperature or humidity, or other uncontrollable
factors.
 Using print media that does not meet the specifications outlined in this guide
may result in machine malfunctions that require repairs.Such repairs are not
covered by the warranty agreement.
 Do not use inkjet photo print media with this machine. Doing so may damage
the machine.
 Do not use creased, torn, or damp print media.
Warning
The use of inflammable media or foreign materials left in the printer may lead to
overheating of the unit and, in rare cases may cause a fire.
Overview
The paper setting in the machine and driver should match in order to print without a paper
mismatch error.
Or if your machine supports a display screen, you can set it using the (Menu) button
on the control panel.
Then, set the paper type from the Printing preferences window > Paper tab> Paper
Type.
NOTE:
When using special media, we recommend you feed one sheet at a time.
Illustrations in this guide may differ from your machine depending on its options or
models. Check your machine type.
Card stock/Custom-sized paper

In the software application, set the margins to at least 6.4 mm (0.25 inches) away from the
edges of the material.
Preprinted paper
When loading preprinted paper, the printed side should be facing up with an uncurled edge
at the front. If you experience problems with paper feeding, turn the paper around. Note
that print quality is not guaranteed.
 Must be printed with heat-resistant ink that will not melt, vaporize, or release
hazardous emissions when subjected to the machine’s fusing temperature for
0.1 second (about 170°C (338°F)).
 Preprinted paper ink must be non-flammable and should not adversely affect
machine rollers.
 Before you load preprinted paper, verify that the ink on the paper is dry.
During the fusing process, wet ink can come off preprinted paper, reducing
print quality.
Setting the paper size and type

The paper setting in the machine and driver should match in order to avoid a paper
mismatch error.
Type.
NOTE:
It may be necessary to press OK to navigate to lower-level menus for some
models.
After loading paper in the paper tray, set the paper size and type using the control panel
buttons.
1. Select (Menu) > System Setup > Paper Setup > Paper Size or Paper

Type on the control panel.
2. Select the tray and the option you want.
3. Press OK to save the selection.
4. Press (Stop) button to return to ready mode.

NOTE:
If you want to use special-sized paper such as billing paper, select the Paper tab
> Size >Edit... and set Custom Paper Size Settings in the Printing
Preferences.

Software
This course module lists the supported operating systems and print drivers available for the
printer and describes how to install the printer software.
 Understand which drivers are supported by which operating systems.

 Install the print driver on Windows computers.
Software installation instructions

The full software installation is available for the following operating systems:
 Windows XP 32-bit and 64-bit

 Windows Vista 32-bit and 64-bit
 Windows 7 32-bit and 64-bit
 Windows 8.1 32-bit and 64-bit
Other supported print drivers available for download on hp.com:
 HP UPD PCL6
Install the software

1. Download the appropriate HP full software solution
from support.hp.com using your model number.
2. Follow the on-screen instructions to install and configure the product
software.
Supported operating systems

The following information applies to the Printer-Specific Windows PCL 6 print drivers and to
the in-box software installation CDs.
The HP Software Installer comes in two versions; a CD for Windows XP and Vista, and a
CD for Windows 7/8/8.1/10.
The CD for Windows XP/Vista installs the PCL6 driver. The CD for Windows 7/8/8.1/10
installs the PCL 6 version 3 print driver for Windows 7, and the PCL-6 version 4 driver for
Windows 8/8.1/10. Download the "HP PCL.6" version 3 print driver, the "HP PCL 6" version
3 print driver, or the "HP PCL-6" version 4 print driver from the printer-support Web site for
this printer: www.hp.com/support.
1. Go to www.hp.com/support.
2. Select Support Options, under Download Options select Drivers,
Software & Firmware, and then select the printer bundle.
3. Click the operating system version, and then click the Download button.
Supported operating systems and print drivers
Operating Print driver installed (from the Notes

system software installer CD)
The full software installer is

supported for this operating system.
The “HP PCL 6” printer-specific
Windows® XP Microsoft retired mainstream
print driver is installed for this
SP3, 32-bit and support for Windows XP in April
operating system as part of the
64-bit 2009. HP will continue to provide
full software installation.
best effort support for the
discontinued XP operating system.
The “HP PCL.6” printer-specific

Windows
operating system as part of the The full software installer is not
Vista®, 32-bit
basic software installation. The supported for this operating system.
and 64-bit
basic installer installs the driver
only.
The full software installer is not

The “HP PCL.6” printer-specific supported for this operating system.
Windows print driver is installed for this Microsoft retired mainstream
Server 2003 operating system as part of the support for Windows Server 2003
SP2, 32-bit and basic software installation. The in July 2010. HP will continue to
64-bit basic installer installs the driver provide best effort support for the
only. discontinued Server 2003 operating
system.

Windows 7
SP1, 32-bit and
operating system as part of the
64-bit
The full software installer is

The “HP PCL 6” printer-specific supported for this operating system.
Windows 8, 32- print driver is installed for this
bit and 64-bit operating system as part of the Windows 8 RT support is provided
full software installation. through Microsoft IN OS Version
4, 32- bit driver.
Windows 8.1, The “HP PCL 6” printer-specific The full software installer is

32-bit and 64- print driver is installed for this supported for this operating system.
bit operating system as part of the
Operating Print driver installed (from the Notes

system software installer CD)
Windows 8.1 RT support is

full software installation. provided through Microsoft IN OS
Version 4, 32- bit driver.

print driver is installed for this The full software installer is
Windows 10
operating system as part of the supported for this operating system.

Windows
Server 2008 R2
SP2, 64-bit
only.

Windows
Server 2008
R2, SP 1, 64-bit
only.
The software installer does not

support Windows Server 2012
Windows Download the driver from the
but the “HP PCL 6” version 3 and
Server 2012, HP Web site, and use the Windows
“HP PCL-6” version 4 printer-
64-bit Add Printer tool to install it.
specific print drivers do support
it.
NOTE:
For a current list of supported operating systems, go to www.hp.com/support for
HP's all-inclusive help for the printer.
Minimum system requirements
 Dedicated USB 1.1 or 2.0 connection or a network connection

Use and maintain

This module explains how to use the major features of the printers, how to clean or
maintain components of the printer, how to troubleshoot common issues, how to install
supplies and long-life consumables, and how to clear common paper jams.
A customer should be able to perform all of the actions and tasks described.
 Identify and use the features of the control panel.

 Use the HP Embedded Web Server.
 Understand the paper handling features and options including how to load
paper.
 Describe printing features including print tasks and USB printing.
 Understand how to use the printer's security features including managing
security settings, access control, and data security.
 Describe the Customer Self-Repair (CSR) parts policy and replace CSR parts
and supplies.
 Identify maintenance and troubleshooting steps for print jams.
 Clean the printer.
Allows you to copy both sides of an ID card like a driver’s

1 ID Copy
license on a single side of paper.
You can reduce or enlarge the size of a copied image from

2 Reduce/Enlarge 25% to 400% when you copy original documents from the
scanner glass.
Shows the current status and prompts during an operation.

Touch the Reset button to clear changes, release the
3 Display screen printer from a paused state, reset the copy count field,
display hidden errors, and restore the default settings
(including the language and keyboard layout).
Copy
4 Switches to Copy mode.
Scroll through the options available in the selected menu,
5 Arrows
and increase or decrease values.
6 OK Confirms the selection on the screen.
Numeric
7 Enter the number of copies.
keypad
Clear
8 Reset the number of copies.
Stop
9 Stops current operation.
Power/Wake
Up Turns the power on or off, or wakes up the printer from the
10 power save mode. If you need to turn the printer off, press
this button for more than three seconds.
Start
11 Begins a copying job.
Reset
12 Reset the copy settings to default values.
Back
13 Sends you back to the upper menu level.
Menu
Enters Menu mode and scrolls through the available
14
menus.
Scan
15 Switches to Scan mode.
16 Status LED Indicates the status of your machine.
17 Paper Select Select the tray you want from the display screen.
Adjusts the brightness level to make a copy for easier

18 Darkness reading, when the original contains faint markings and dark
images.
Overview
This chapter explains common printing tasks.
NOTE:
Supported optional devices and features may differ according to your model.
Print setup on the control panel

NOTE:
Some menus may not appear in the display depending on options or models. If
so, it is not applicable to your machine.
To change the menu options:
 Press (Menu) > Print Setup on the control panel.
Item Description
Selects the direction in which information is printed on a page.
 Portrait
Orientation
 Landscape
Duplex You can set the machine to print on both sides of paper.
Copies You can enter the number of prints using the number keypad.
Item Description
Sets the resolution option. The higher the setting, the sharper printed
Resolution
characters and graphics.
Clear Text Prints text darker than on a normal document.
Allows you to append the required carriage return to each line feed,
Auto CR
which is useful for DOS users.
Skip Blank The printer detects the printing data from computer whether a page is
Pages empty or not. You can set to print or skip the blank page.
Emulation Sets the detailed settings for the emulation type.
How to print (Windows)

The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click or tap
the Properties or Preferences button to open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE:
To access these features from a Windows 8 or 8.1 Start screen app,

select Devices, select Print, and then select the printer.
NOTE:
For more information, click the Help (?) button in the print driver.
NOTE:
The print driver might look different than what is shown here, but the
steps are the same.
How to stop
or cancel a print job (Windows)
1. If the print job is currently printing, cancel it by pressing the button on

the printer control panel.
NOTE:
If the print job is too far into the printing process, you might not have
the option to cancel it.
NOTE:
Pressing the button clears the job that the printer is currently
processing. If more than one process is running, pressing the

button clears the process that currently displays on the printer control
panel.
2. You can also cancel a print job from a software program or a print queue.
o Software program: Typically, a dialog box displays briefly on the
computer screen, allowing you to cancel the print job.
o Windows print queue: If a print job is waiting in a print queue
(computer memory) or print spooler, delete the job there.
o Windows XP, Server 2003, or Server

2008: Click Start, click Settings, and then
click Printers and Faxes. Double-click the printer icon
to open the window, right-click the print job that you
want to cancel, and then click Cancel.
o Windows Vista: Click the Windows icon in the lower

left corner of the screen, click Settings, and then
click Printers. Double-click the printer icon to open the
window, right-click the print job that you want to cancel,
and then click Cancel.
o Windows 7: Click the Windows icon in the lower left

corner of the screen, and then click Devices and
Printers. Double-click the printer icon to open the
o Windows 8: Right-click hold the lower left corner of the

computer screen to display the menu, and then
click Control Panel. Click Devices and Printers.
Double-click the printer icon to open the window, right-
click the print job that you want to cancel, and then
click Cancel.
o Windows 10, Windows Server 2012/2016: Right-click

the Windows icon in the lower-left corner of the screen,
and then click Control Panel. Click Devices and
NOTE:
The process for finding the Devices and

Printers menu can vary for different OS
versions. You can find Devices and
Printers using the Windows Search tool.
Opening printer preferences

NOTE:
When you select an option in Printing Preferences, you may see a warning
mark or . An mark means you can select that certain option but it
is not recommended, and an mark means you cannot select that option due
to the machine’s setting or environment.
1. Open the document you want to print.

2. Select Print from the file menu. The Print window appears.
3. Make sure your device is selected.
4. Click Properties or Preferences.
NOTE:
You can apply features to save paper and toner before printing.
3. Click or tap the tabs in the print driver to configure the available options. For
example, set the paper orientation, paper source, paper type, paper size,
and quality settings on the Paper/Quality tab.
4. Click or tap the OK button to return to the Print dialog box. Select the
number of copies to print from this screen.
5. Click or tap the Print button to print the job.
How to create and use watermarks when printing (Windows 7 and newer)
2. Select the product, and then click the Properties or Preferences button.
3. Click the Effects or Advanced tab.
4. Select a watermark from the Watermarks drop-down list.
Or, to add a new watermark to the list, click the Edit button. Specify the settings
for the watermark, and then click the OK button.
5. To print the watermark on the first page only, select the First page only check
box. Otherwise, the watermark is printed on each page.
6. Click the OK button to close the Document Properties dialog box. In
the Print dialog box, click the Print button to print the job.
Priority for changing print-job settings

Changes to print settings are prioritized depending on where the changes are made:
NOTE:
The names of commands and dialog boxes might vary depending on your
software program.
 Page Setup dialog box: Click Page Setup or a similar command on

the File menu of the program you are working in to open this dialog box.
Settings changed here override settings changed anywhere else.
 Print dialog box: Click Print, Print Setup, or a similar command on
Settings changed in the Print dialog box have a lower priority and usually do
not override changes made in the Page Setup dialog box.
 Printer Properties dialog box (print driver): Click Properties in
the Print dialog box to open the print driver. Settings changed in the Printer
Properties dialog box usually do not override settings anywhere else in the
printing software. You can change most of the print settings here.
 Default print driver settings: The default print driver settings determine the
settings used in all print jobs, unless settings are changed in the Page
Setup, Print, or Printer Properties dialog boxes.
 Printer control-panel settings: Settings changed at the printer control panel
have a lower priority than changes made anywhere else.
Change the settings for all print jobs until the software program is closed
The steps can vary; this procedure is most common.
2. Select the printer, and then click Properties or Preferences.
Change the default settings for all print jobs

1. Windows XP, Windows Server 2003, and Windows Server 2008 (using
the default Start menu view): Click Start, and then click Printers and
Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using
the Classic Start menu view): Click Start, click Settings, and then
click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the
screen, click Control Panel, and then click Printers.
Windows 7: Click the Windows icon in the lower-left corner of the screen,
and then click Devices and Printers.
Windows 8: Right-click in the lower left corner of the computer screen to
display the menu. Click Control Panel, and then click Devices and
Printers.
Windows 10, Windows Server 2012/2016: Right-click the Windows icon in
the lower-left corner of the screen. Click Control Panel, and then
click Devices and Printers
NOTE:
The process for finding the Devices and Printers menu can vary for
different OS versions. You can find Devices and Printers using the
Windows Search tool.
2. Right-click the printer icon, and then select Printing Preferences.
Change the printer configuration settings

1. Windows XP, Windows Server 2003, and Windows Server 2008 (using
the default Start menu view): Click Start, and then click Printers and
Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using
the Classic Start menu view): Click Start, click Settings, and then
click Printers.
Windows Vista: Click the Windows icon in the lower-left corner of the
screen, click Control Panel, and then click Printers.
Printers.
NOTE:
2. Right-click printer icon, and then select Properties or Printer properties.

3. Click the Device Settings or Device Options tab.
Change the default for one-sided or two-sided printing
1. Windows Server 2008 (using the default Start menu view): Click Start,
and then click Printers and Faxes.
Windows Server 2008 (using the Classic Start menu view): Click Start,
click Settings, and then click Printers.
Printers.
NOTE:

3. Click the Finishing tab.
4. In the Document Options section, select or clear the Print on both
sides check box, and then click OK.
Setting your machine as a default machine

1. Click the Windows Start menu.
o Click in the lower left corner of the computer screen to display the
menu.
2. For Windows XP/Server 2003, select Printer and Faxes.
3. For Windows Server 2008/Vista, select Control Panel > Hardware and
Sound > Printers.
4. For Windows 7/8, select Control Panel > Devices and Printers.
5. For Windows Server 2008 R2, select Control Panel > Hardware > Devices
and Printers.
6. Select your machine.
7. Right-click your machine and select Set as Default Printer.
NOTE:
For Windows 7 or Windows Server 2008 R2, if Set as default printer has a

, you can select other printer drivers connected to the selected printer.
Copy feature
NOTE:
 Press (copy) > (Menu) > Copy Feature on the control
panel.Or (Menu) > Copy Feature on the control panel.
Copy features
Item Description
Reduces or enlarges the size of a copied image.

NOTE:
If the machine is set to Eco mode, reduce and enlarge features
are not available.
Reduce/Enlarge
NOTE:
The most commonly used enlargements are:
70% (A3 -> A4)
141% (A4 -> A3)
Duplex You can set the machine to print copies on both sides of paper.
 1 ->1 Sided: Scans one side of an original and prints it on one

side of the paper.
 1->2 Sided, Book
 1->2 Sided, Calendar
 2->1 Sided, Book
 2->1 Sided, Calendar
 2->2 Sided, Book ->Book

Copy features
Item Description
 2->2 Sided, Calendar->Calendar
 2->2 Sided, Book->Calendar
 2->2 Sided, Calendar->Book
Adjusts the brightness level to make a copy that is easier to read, when
Darkness
the original contains faint markings and dark images.
Improves the copy quality by selecting the document type for the
Original Type
current copy job.
Image Rotation Allows you to rotate the image in the originals.
Set the machine to sort the copy job. For example, if you make 2
copies of a 3 page original, one complete 3 page document will print
followed by a second complete document.
 On: Prints output in sets to match the sequence of originals.
Collation
 Off: Prints output sorted into stacks of individual pages.
Layout Adjusts the layout format such as ID Copy, N-Up, etc.

Copy features
Item Description
Prints an image without its background. This copy feature removes the
background color and can be helpful when copying an original
containing color in the background, such as a newspaper or a catalog.
 Off: Does not use this feature.

Adjust
 Auto: Optimizes the background.
Background
 Enhance Lev.1~2: The higher the number is, the more vivid
the background is.
 Erase Lev.1~4: The higher the number is, the lighter the
background is.
Reduce/Enlarge percentages for other media sizes
Media Reduce/enlarge setting percentage
A3->A5 50%
A3->B5 61%
A3->A4 70%
B4->B5/A5 70%
B4->A4/B5/A5 81%
A3/B4/A4->B5 86%
A5->A3 200%
B4->A3 115%
A4->B4 122%
A4->A3 141%
Reduce/Enlarge percentages for other media sizes
Media Reduce/enlarge setting percentage
A5->A4 141%
A5->A3 200%
Copy Setup
NOTE:
 Press (copy) > (Menu) > Copy Setup on the control
panel.Or (Menu) > Copy Setup on the control panel.
Copy Setup
Item Description
Change
The copy options can be set to those most frequently used.
Default
This is the option to set if the machine is to continue printing or not when
Auto Tray
any tray becomes empty.
Basic copying
1. Select (copy) > (Menu) > Copy Feature on the control panel.
Or select (Menu) > Copy Feature on the control panel.

2. Place a single document face down on the document glass, or load the
documents face up into the document feeder.
3. If you want to customize the copy settings
including Reduce/Enlarge, Darkness, Original Type and more by using the
control panel buttons.
4. Enter the number of copies using the arrow or number keypad, if necessary.
5. Press (Start).
NOTE:
If you need to cancel the copy job during the operation, press (Stop) button
and the copying will stop.
Overview
Your machine provides default settings for copying so that you can quickly and easily make
a copy.
NOTE:
If you press the (Stop) button twice while setting the copy options, all of the
options you have set for the current copy job will be canceled and returned to
their default status. Or, they will automatically return to their default status after
the machine completes the copy in progress.
Accessing menus may differ from model to model.
models.
Darkness
If you have an original containing faint marking and dark images, you can adjust the
brightness to make a copy that is easier to read.
1. Select (copy) > (Menu) > Copy Feature > Darkness on the control

panel.
Or press Darkness on the control panel.
2. Select the option you want and press OK.
For example, the +5 being the lightest, and the -5 being the darkest.
Original Type
The original setting is used to improve the copy quality by selecting the document for the
current copy job.
1. Select (copy) > (Menu) > Copy Feature > Original Type on the

control panel.
Or select (Menu) > Copy Feature >Original Type on the control

panel.
o Text: Use for originals containing mostly text.
o Text/Photo: Use for originals with mixed text and photographs.
NOTE:
If texts in the printout is blurry, select Text to get the clear

texts.
o Photo: Use when the originals are photographs.

o Map: Use when the originals are map.
Reduced or enlarged copy

You can reduce or enlarge the size of a copied image from 25% to 400% from the
document feeder or scanner glass.
NOTE:
This feature may not be available depending on model or optional goods.
If the machine set to Eco mode, reduce and enlarge features are not available.
To select from the predefined copy sizes
1. Select (copy) > (Menu) > Copy Feature > Reduce/Enlarge on

the control panel.
Or select (Menu) > Copy Feature > Reduce/Enlarge on the control

panel.

To scale the copy by directly entering the scale rate
1. Select (copy) > (Menu) > Copy

Feature > Reduce/Enlarge > Custom on the control panel.
Or select (Menu) > Copy Feature > Reduce/Enlarge > Custom on

the control panel.
2. Enter the copy size you want using the numeric keypad.

NOTE:
When you make a reduced copy, black lines may appear at the bottom of your
copy.
Scan feature
NOTE:
 Press (scan) > Scan To PC on the control panel.
NOTE:
Not available on the M433a model.

Scan feature
Item Description
Sets scan destination to a usb-connected computer. You scan the originals

Local PC
and save the scanned image to a directory such as My Documents.
Network Sets scan destination to a network-connected computer. You scan the

PC originals and save the scanned image to a directory such as My Documents
Sets the file format in which the image is to be saved. If you select JPEG,
TIFF or PDF, you can select to scan multiple pages. Depending on the
selected scan type, this option may not appear.
 Multi-Page PDF: Scans originals in PDF, but several originals are

scanned as one file.
 Single-Page PDF: Scans the originals in PDF, and several originals
are scanned as an each individual PDF file.
 Multi-Page TIFF: Scans originals in TIFF (Tagged Image File
File
Format), but several originals are scanned as one file.
Format
 Single-Page TIFF: Scans the originals in TIFF (Tagged Image File
Format), and several originals are scanned as an each individual
TIFF file.
 JPEG: Scans original in JPEG format.
NOTE:
The file format JPEG cannot be selected in the File Format option,
if Mono has been selected for Color Mode.
You can select the color options of scan outputs.
Color  Color: Uses color to display an image. 24 bits per pixel, 8 bits for
Mode each RGB, is used for 1 pixel.
 Gray: Uses the black gradation to display an image. 8 bits per pixel.
Resolution Sets the image resolution.
Original
Sets the image size.
Size
Duplex Selects if the machine scans one side of the paper (1 Sided), both sides of the
Scan feature
Item Description
paper (2 Sided), or both sides of the paper (2 Sided Rotated).
 1 Sided: For originals that are printed on one side only.

 2 Sided, Book: For originals that are printed on both sides.
 2 Sided, Calendar: For originals that are printed on both sides, but
the back is rotated 180 degrees.
NOTE:
If an original is placed on the scanner glass, the machine shows the
window asking to place another page. Load another original and press
Yes. When you finish, select No for this option.
Basic scanning
This is the normal and usual procedure for scanning originals.
This is a basic scanning method for USB-connected machine.
NOTE:
Accessing menus may differ from model to model.
models.
2. Select (scan) > Scan To PC on the control panel.
NOTE:
If you see Not Available message, check the port.

Switch to advanced mode> Scan To PC Settings.
3. Select the scan destination you want and press OK.

Default setting is My Documents.
Scanning begins.
NOTE:
Scanned image is saved in computer’s C: Users users name My Documents.
The saved folder may differ, depending on your operating system or the
application you are using.
Overview
NOTE:
The maximum resolution that can be achieved depends upon various factors,
including computer speed, available disk space, memory, the size of the image
being scanned, and bit depth settings. Thus, depending on your system and what
you are scanning, you may not be able to scan at certain resolutions, especially
using enhanced dpi.
Scanning from image editing program

You can scan and import documents in the image editing software such as Adobe
Photoshop, if the software is TWAIN-compliant. Follow the steps below to scan with
TWAIN-compliant software:
1. Make sure that the machine is connected to your computer and powered on.
3. Open an application, such as Adobe Photoshop.
4. Click File > Import, and select the scanner device.
5. Set the scan options.
6. Scan and save your scanned image.
Scanning using the WIA driver

Your machine supports the Windows Image Acquisition (WIA) driver for scanning images.
WIA is one of the standard components provided by Microsoft Windows 7 and works with
digital cameras and scanners. Unlike the TWAIN driver, the WIA driver allows you to scan
and easily adjust images without using additional software:
NOTE:
The WIA driver works only on Windows OS with a USB port.
3. Click Start > Control Panel > Hardware and Sound > Devices and
Printers.
4. Right-click on device driver icon in Printers and Faxes > Start Scan.
5. New Scan application appears.
6. Choose your scanning preferences and click Preview to see how your
preferences affect the picture.
Scanning from network connected machine

NOTE:
This feature is not available for the machine that does not support the network
interface.
Make sure the printer driver is installed on your computer using the software CD, since the
printer driver includes the scan program.
2. Select (Scan) > Scan To PC > Network PC on the control panel.
NOTE:
If you see Not Available message, check the port connection.
3. Select your registered computer ID, and enter the Password if necessary.

Scanning begins.
NOTE:
Scanned image is saved in computer’s C:\Users\ users name\My Documents.
The saved folder may differ, depending on your operating system or the
application you are using.
Overview
Scans the originals and saves the scanned data on a connected computer if the computer
supports the WSD (Web Service for Device) feature. To use the WSD feature, you need to
install the WSD printer driver on your computer. For Windows 7, you can install the WSD
driver by Control Panel > Devices and Printers > Add a printer. Click Add a network
printer from the wizard.
NOTE:
The machine that does not support the network interface, it will not be able to use
this feature.
The WSD feature works only with Windows Vista® or later version that are the
WSD-compliant computer.
The following installation steps are based on Windows 7 computer.
Installing a WSD Printer Driver

1. Select Start > Control Panel > Devices and Printers > Add a printer.
2. Click Add a network, wireless or Bluetooth printer from the wizard.
3. In the printers list, select the one you want to use, and then click Next.
NOTE:
The IP address for WSD printer is http://IP address/ws/ (example:

http:// 111.111.111.111/ws/).
If no WSD printer is displayed in the list, click The printer that I want
isn't listed > Add a printer using a TCP/IP address or
hostname and select Web Services Device from Device type. Then
enter the printer's IP address.
4. Follow the instructions in the installation window.
Scanning using the WSD feature

3. Select (scan) > Scan To WSD on the control panel.
NOTE:
If you see Not Available message, check the port connection. Or
check the printer driver for WSD is correctly installed.
4. Select your computer name from Destination List.

6. Scanning begins.
7. Overview
8. This document provides the procedures to remove and replace assemblies for the
HP LaserJet MFP M433, M436 series printers.
Before performing service

Turn the printer power off
 Disconnect the power cable.
Warning
To avoid damage to the printer, turn the printer off, wait 30 seconds,
and then remove the power cable before attempting to service the
printer.
Required tools
Some assemblies might require using a Phillips and/or flat-blade screwdriver. Read through
the removal instructions to determine if any tools are needed to remove the assembly.
After performing service

Turn the printer power on
 Connect the power cable.

 Use the power switch to turn the power on.
Post service test

After replacing major assemblies (for example, the document feeder) or internal parts (for
example, the formatter board), perform the following post service tests:
 When the power is turned on, listen for normal startup sounds.
 Check the control-panel display for error messages.
 Copy a page using the flat bed glass and/or the document feeder (M436nda
only). Verify that the print quality meets customer expectations.

Check the contents of the kit:
o Large plastic bag (workstation protection)
o Long narrow bag (toner disposal)

o Drum unit (replacement assembly)
o Developer beads pouch (replacement developer material)

 Set the large plastic bag on a work surface next to the printer.
IMPORTANT:
The plastic bag prevents spilled toner from contacting the work surface.
 Turn off and then unplug the printer.
 Open the front cover.
 Open the right door.
CAUTION:
To avoid damage to the drum roller, the right door must be open before removing
the imaging unit.
 Remove the toner cartridge.
 Release the cable from the cable guide, disconnect the connector, and then remove
two screws.
 Use the lever to slide the imaging unit out of the printer.
CAUTION:
Do not touch the exposed blue roller surface. Do not excessively tilt or turn the
unit over to avoid spilling toner.
 Set the imaging unit on the large plastic bag.
 Remove eight screws securing both side covers.
CAUTION:
Do not touch the exposed drum roller surface.
 Remove the left and right covers of the imaging unit.
IMPORTANT:
Set these parts aside for reuse during installation.
TIP:
It might take some force to remove these covers. Rock a cover from side-to-side
while pulling on it away from the unit to make removal easier.
 Unplug the connector, and then unroute the cable from the drum unit.
 Pivot the drum unit on the pin.
 Lift the drum unit (upper assembly) away from the developer unit (lower assembly).
NOTE:
Dispose of the removed drum unit.
 On the developer unit, remove two screws.
 Release the developer cover tabs.
 Lift up to release the developer cover, and then remove it.
 Insert the developer unit in the provided long narrow plastic bag.
CAUTION:
Do not turn the developer unit upside-down before placing it in the bag because
toner will pour out.
 With the developer unit fully enclosed in the bag, turn it over to dump out any
remaining toner.
CAUTION:
To prevent damage to the unit, do not tap or bump the unit to remove toner.
 Remove the developer unit from the bag, carefully fold up bag, and then dispose of
the bag and toner.
 Open the developer beads pouch, and then pour the contents into the developer unit
evenly.
NOTE:
Empty the entire contents of the pouch into the developer unit.
 Reinstall the developer cover.
 Verify that the cover tabs are all aligned and set correctly.
 Reinstall two screws.
 Remove the replacement drum unit from the shipping package.
 Remove the orange shipping locks, and then remove the orange roller cover.
CAUTION:
After removing the orange roller cover, do not touch the exposed roller surface.
 Align the pins on each the drum unit with the slots in the developer unit.
 Place the drum unit on the developer unit with the pins in the slots.
IMPORTANT:
Make sure that both pins (on on each end of the drum unit) are in the developer
unit slots.
 Rotate the drum unit down onto the developer unit.
 Reroute and reconnect the drum cable.
CAUTION:
To avoid damage to the cable, make sure it is correctly routed and fully installed
in the retainers.
 Reinstall the imaging unit left and right covers.
 Reinstall eight screws.
 Reinstall the imaging unit.
CAUTION:
Ensure that the front door and right door are open before installing the imaging
unit.
 Reinstall two screws, reconnect the connector, and then reinstall the cable in the
cable guide.
 Reinstall the toner cartridge.
 Close the side cover, and then close the front door.
 Plug in and turn on the power to the printer.
 Wait for the printer to reach the Ready state, and then do the following:
o At the printer control panel, access the service Tech Menu.
o Scroll to, and then select Service Function.
o Scroll to, and then select TC Unit.
o The message Calibrating Image Density appears on the control-panel

display while the printer distributes and mixes the replacement developer
beads.
o When the printer returns to the Ready state, it is ready for normal operation.
Introduction
NOTE:
To avoid tearing the paper, pull the jammed paper out slowly and gently.
Illustrations in this guide may differ from your printer depending on its model or
optional goods.
Tray 2
1. Pull out the tray.
2. Remove the jammed paper by gently pulling it straight out.
3. Insert the tray back into the printer until it snaps into place.
In optional Tray 3
1. Pull out the optional tray.

3. Insert tray back into the printer until it snaps into place.
If you do not see the paper in this area, stop and go to next step.
4. Open the SCF jam cover.
6. Close the SCF jam cover.
Overview
If printing quality problems occur or if you use your machine in a dusty environment, you
need to clean your machine regularly to keep it in the best printing condition and use your
machine longer.
CAUTION:
Cleaning the cabinet of the machine with cleaning materials containing large
amounts of alcohol, solvents, or other strong substances can discolor or distort the
cabinet.
If your machine or the surrounding area is contaminated with toner, we
recommend you use a cloth or tissue dampened with water to clean it. If you use a
vacuum cleaner, toner blows in the air and might be harmful to you.
Overview
machine longer.
CAUTION:
cabinet.
Overview
machine longer.
CAUTION:
cabinet.
Cleaning the outside

Clean the machine cabinet with a soft, lint-free cloth. Dampen the cloth slightly with water,
but be careful not to let any water drip onto or into the machine. Do not use warm or hot
water to clean the machine.
Cleaning the inside

During the printing process, paper, toner, and dust particles can accumulate inside the
machine. This buildup can cause print quality problems, such as toner specks or smearing.
Cleaning the inside of the machine clears and reduces these problems.
CAUTION:
To prevent damage to the toner cartridge, do not expose it to light for more than a
few minutes. Cover it with a piece of paper, if necessary.
Do not touch the green area of the toner cartridge. Use the handle on the cartridge
to avoid touching this area.
Use a dry lint free cloth when cleaning the inside of the machine, be careful not to
damage the transfer roller or any other inside parts. Do not use solvents such as
benzene or thinner. Printing quality problems can occur and cause damage to the
machine.
NOTE:
Use a dry lint-free cloth to clean the machine.
Turn the machine off and unplug the power cord. Wait for the machine to cool
down.
Illustrations on this user’s guide may differ from your machine depending on its
options or models. Check your machine type.
Cleaning the roller

NOTE:
down.
options or models.
1.
Cleaning the scan unit

Keeping the scan unit clean helps ensure the best possible copies. We suggest that you
clean the scan unit at the start of each day and during the day as needed.
NOTE:
down.
options or models. Check your machine type.
1. Slightly dampen a soft, lint-free cloth or paper towel with water.

2. Lift and open the scanner lid.
3. Wipe the surface of the scanner until it is clean and dry.
1 Scanner lid
2 Scanner glass
3 Document feeder glass
4 White bar
4. Close the scanner lid.
Support
This module provides information to help Support and Service personnel diagnose and
resolve issues when assisting customers or troubleshooting problems. The module also
includes an overview of the operation of major hardware components.
Some information common with other HP LaserJet printers is included. Additional printer-
specific information is available in the printer Troubleshooting manual and Repair manual.
Information about how HP LaserJet printers function can be found in the HP LaserJet
fundamentals courses available on HP University and The Learning Center (TLC).
See the Troubleshooting manual for additional information and complete troubleshooting
procedures.
Additional resources include:
 Channel Services Network (CSN) — Available to HP channel partners

 Printer Service Manuals
 The printer-specific support site
 www.hp.com/supportSelect the appropriate country/region,
select Troubleshooting, and then enter the printer number for guided
troubleshooting, videos, and additional information. The content on
www.hp.com/support is available to customers.
 HP University
Search HP University for:

o Additional resources for all printers.
o Information about additional related printers and features.
 System configuration
 Feeding system
 Image creation
 Fuser unit
 Drive system
 Scanner system
 Document feeder
 Hardware configuration
 System layout
 System layout

1 Document feeder 11 Duplex 2 roller
2 Face down output tray 12 Transfer roller
3 Laser scanning unit 13 Fuser unit
4 Toner cartridge 14 Duplex 1 roller
5 Imaging unit 15 Exit-face down roller
6 Tray 2 16 Platen unit (Scanner)
7 SCF (optional Tray 3) 17 Document output tray
Registration frame idle

8 18 Document input tray
roller
9 Registration-idle roller
1
Feed-registration roller
0
Feeding system overview

The feeding system picks up paper from the cassette or MP tray and transports it to the
printer inside. It consists of the pickup roller, registration roller, transfer roller, MP pickup
roller, exit unit, and side unit.
Main components and functions
Sensor, Clutch, Motor
Item Function
Side Interlock Switch Detects that the side cover is open.
Front cover Interlock Switch Detects that the front cover is open.
SCF Interlock Switch Detects that the SCF cover is open.
Multipurpose Tray 1(Main CST) Empty

Detects that Multipurpose Tray1 is empty.
Sensor
Tray 2(SCF CST) Empty Sensor Detects that tray2 is empty.
Multipurpose Empty Sensor Detects that Multipurpose Tray 1 is empty.
SCF Feed Sensor Detects the jam on SCF path.
Registration Sensor Detects the jam on regi path.
Exit Sensor Detects the jam on exit path.
SCF Motor Controls the SCF operation.
MP Pickup Clutch Controls the MP pickup roller operation.
Exit Motor Controls the exit roller operation.

Item Function
Controls the Multipurpose Tray 1 pickup roller

Multipurpose Tray 1 Pickup Clutch
operation.
Controls the Tray 2 (SCF) pickup roller

Tray 2 Pickup Clutch
operation.
Registration Clutch Controls the registration roller operation.
Rollers and friction pad
Item Function
1 Tray 2 paper tray
2 Tray 3 Paper tray (optional)
3 Multipurpose Tray 1
4 Tray 2 Pickup Roller
Multipurpose Tray 1 pickup

6
roller
7 Tray 3 feed Roller (Option)
8 Registration Sensor
9 Registration Roller
Item Function
10 Transfer Roller
11 Exit Roller
12 Duplex Roller 1
13 Duplex Roller 2
14 Tray 2 Friction Pad
15 Tray 3 Friction Pad (Option)
16 Multipurpose Tray 1 Friction Pad
Cassette
The cassette stores paper. Paper size in the cassette is set using the front/rear guide.
Cassette
Cassette
Ite Description
m
1 Structure: Cassette type
2 Capacity: 250 sheets (80g/m² paper standard)
Support paper
3
See Paper handling specification for more information
Cassette
Ite Description
m
Paper type and weight

4
See Paper handling specification for more information
5 Plate knock up lift type: Spring (2ea)
Pickup roller and friction pad

When the cassette is installed, the LOCKER-CASSETTE is released and risen by the
pressure spring of the PLATE-KNOCK UP. The surface of the paper contacts the
pickup roller and a single sheet of paper is fed by the pickup roller rotation. After first
page feeding, paper is separated and moved by the friction pad.
Pickup roller and friction pad
Registration roller
The registration roller is driven by the main motor. The registration roller clutch is located
between the main motor and registration roller, and it controls ON/OFF of the registration
roller in order to match paper and an image on the drum at the predetermined registration
point.
Registration roller
Specification
 Skew
o Top skew: Simplex : 1.5 mm / Duplex : 1.8 mm
o Side skew: Simplex : 2.2 mm / Duplex : 2.6 mm
 Margin
o Top margin: Simplex : 4.5 ± 1.5 mm / Duplex : 4.5 ± 1.8 mm
o Side margin: Simplex : 4.5 ± 2.0 mm / Duplex : 4.5 ± 2.6 mm
MPF (Multi-Purpose Feeder) unit

The MPF unit allows feeding of special media cardstock, and custom size paper.
MPF(Multi-Purpose Feeder) unit
Specification
Capacity: 100 sheets (80 g/m² paPrinting process overview

This printer uses one imaging unit and one laser beam for mono printing. Imaging unit
consists of a drum unit and developer unit.
The drum unit consists of an OPC drum, charge roller, and cleaning blade.
Printing process overview
1. OPC drum charge: The charge roller gives the drum a negative charge.
2. Laser exposure: Light produced by a laser diode hits the charged OPC
through the lens and mirrors.
3. Development: The magnetic roller carries negatively-charged toner to the
latent image on the drum surface.
4. Transfer: The transfer roller opposite the OPC drum transfers toner from the
drum to the paper.
5. Cleaning for OPC drum: The cleaning blade removes remaining toner on
the drum surface after image transfer to the paper.
6. Quenching for OPC drum: Discharge cleaning is done by illuminating the
whole area of the drum with the cleaning lamp at the end of every job.
 per standard)
 Media size: max 11.7” × 17” (297×432 mm)/Min 6”×4” (152.4×101.6mm)
 Media weight: Plain paper 60 ~ 163 g/m²
 Imaging unit overview

 The Imaging unit consists of the drum unit and the developer unit.
 The diameter of the drum is 30 mm (circumference: about 94.2 mm).
 The developing gap between the OPC drum and the magnetic roller cannot be
adjusted. The ID chip is the sub part of the drum unit. It stores the printed page-
count information and data.
 Imaging unit overview
 Drum drive
 The OPC drum and magnetic roller are driven by one BLDC motor and supplied
with power from the coupling.
 The drive shaft is directly inserted into the OPC drum to fix the drum unit. This
structure provides stable printing quality.
 Drum drive
Developer unit
This printer uses a dual-component development system.
The developer unit contains 255g of toner carrier that is supplied to the magnetic roller
(callout A) by the two mixing augers (callout B). The diameter of the magnetic roller is 18.2
mm.
The developer unit has a TC (toner concentration) sensor (callout C). It is used for
controlling the operating range of toner density.
Developer unit
Developer Circulation
Two mixing augers (callout A) circulate the developer forward and backward to agitate the
developer in order to mix the developer and toner well.
This occurs at the following times:
 During the process control self-checking

 During toner supply job
 During development job
The developer unit must be stored below 50 degrees C or the toner will harden and not
work properly.
Developer Circulation
Fuser unit overview

This unit fuses the toner that was transferred by the transfer roller onto the paper, by
applying heat and pressure. This printer's two-roller fusing system uses a thinner heat roller
to improve warm-up time.
Fuser unit overview

Fuser unit overview
Item Description
Halogen Lamp
1 This fuser unit has one halogen lamp that is mounted inside the heat roller. When
rotating the heat roller, this lamp does not rotate.
Heat Roller
The aluminum heat roller transfers heat from the halogen lamp to the toner and
2 paper. The thinner heat roller reduces the warm-up time and the mode switching
time. To prevent the heat roller from adhering to the toner, its surface has a PFA
coating. The gear assembly on the side of the fuser unit rotates the heat roller.
Pressure Roller
3 The pressure roller is made of rubber which ensures proper nip width between the
pressure roller and the heat roller. The pressure roller uses a spring to adhere the
toner on to paper effectively.
Thermistor
4 The thermistor detects the temperature on the surface of the heat roller and controls
the halogen lamp.
Thermostat
The thermostat cuts off the power supply to the halogen lamp by opening the circuit
5 when the heat roller becomes abnormally hot as a result of problems, such as
thermistor malfunction. The thermostat is used to prevent abnormal operation. When
the thermostat is triggered, it must be replaced (as well as the other damaged parts in
the fuser unit).
Fuser duplex exit drive

Power Train  Fuser/Duplex: Step Motor

 Exit: Step Motor
 1 → 2 (Fuser driving) → 3 GEAR RDCN EXIT (Exit driving; n printer models)

 1 → 2 (Fuser driving) → 3 GEAR Duplex (Duplex driving; dn/nda printer
models)
 4 → 5 GEAR RDCN EXIT (Exit driving; dn/nda printer models)
re control
When the main switch turns on, the CPU turns on the fusing lamp. The lamp stays on until
the contact thermistors detect the standby temperature. Then the CPU raises the
temperature up to the printing temperature.
Fuser unit temperature control
Overheat Protection
The CPU cuts power to the fusing lamp in the following cases :
 The temperature detected by the thermistor stays higher than 240°C for 20
seconds.
The following components are used when the thermistor overheat protection fails:
 The thermostat gets into line with the common ground wire of the fusing lamp.
 If the thermostat temperature is higher than 195°C, power is cut to the fusing
lamp.
 LSU overview
 LSU overview

LSU overview
Ite Description
m
1 LD PBA
2 P/Mirror Motor
3 F1 Lens
4 F2 Lens
5 Cover glass
Laser scanning optical path
Item Specification Remarks
LD unit Laser Diode: Single Beam driving IC for Single LD
H/W
Harness:14 Pin (Interface with set ) FFC cable
interface
Laser synchronizing detectors

The LSU has a PD PBA beam detector sensor board that detects the scanning start point
(callout A).
Main Scan Start Detection
The PD PBA detects the beam at the scanning start point and creates the horizontal sync
signal (Hsync).
Laser synchronizing detectors
Drive motors
This section shows the motor locations and functions.
Drive motors
Drive motors
Item Motor Motor Qty Function

type
OPC/DEVE/Registration/MP/pickup
BLDC 1
1 drive
OPC/DEVE/PH
E-Clutch 3 Registration/MP/pickup drive engages
 n models: Fuser/Exit drive

 dn/nda models: Fuser/Duplex
2 Fuser STEP 1
drive
Exit
NOTE:
3 STEP 1 Exit drive
Only dn/nda
models.
4 Toner Cartridge DC 1 Toner cartridge drive
Main drive unit (OPC_DEVE_REGI_MP_pickup)
Main drive unit—front view
Main drive unit–rear view

Main drive (OPC/Deve)
Main drive (OPC/Deve)
Power Train Registration/MP/pickup: BLDC driving, Clutch driving control
 1 → 2 → 3 (OPC driving)
 1 → 4 → 5 → 6 (Magnetic roller driving)
Main drive (Registration/MP/Feed 1,2)
Main drive (Registration/MP/Feed 1,2)
Power Train  Fuser/Duplex: Step Motor

 Exit: Step Motor
 1 → 2 → 3 → 4 Clutch/Gear (Registration
Input)
 1 → 2 → 3 → 5→ 6 Clutch/Gear (pickup Input)
 1 → 2 → 3 → 5→ 7 → 8 (MP Input)
Toner cartridge drive
Power Train  Toner supply: DC motor driving

 Agitator: BLDC motor driving
 1 DC motor → 2 Gear-Supply Coupler (Toner Supply driving)

Power Train  Toner supply: DC motor driving

 Agitator: BLDC motor driving
 3 BLDC motor → 4 → 5 → 6 → 7 → 8 → 9 Gear-agitator coupler (Agitator

driving)
Scanner system overview

During the scanning process, the surface of a document is exposed to direct light. The
reflected light is sent to the CIS sensor that converts the optical image data into an
electrical (analog) signal.
This analog signal is changed to a digital signal, which then undergoes various
corrective processes necessary for image formation. After that, mathematical operations
are performed on the digital signal, which is then transmitted to the data writing
processor.
This printer uses the 3ch D-CIS for this process. The sensors in the CIS unit are
arranged in a row and read the document image by turning on an RGB LED
sequentially.
Scanner system overview
Scanning system components

The following shows the construction and purpose of the scanning system:
 CIS (Contact Image Sensor)The CIS illuminates and reads the document
on the scan glass with the RGB light source, the sub-miniature lens array,
and sensor. Once the sensor illuminates the document, the reflected light is
sent to the lens array. The CIS sensor detects and converts the light to a
color or a mono electrical signal, which is used to scan the image or print
through the image process.
 Scan Drive unitThe scan drive unit consists of a step motor, retardation
gear and gear-belt. The CIS unit is moved by the gear-belt. The document
image is scanned by the CIS movement.
Scanning system components
Document feeder overview

Callout Part Function
Simplex and duplex Aligns the leading edge of the paper for
R1
registration. roller registration.
Document feeder forward Separates an original from the tray and transfers
R2
roller it to the paper path.
R3 Document feeder friction pad Prevents multi-feeds.
Document feeder pickup

R4 Picks up an original from the tray.
roller
R5 Original document tray Paper input tray
R6 Exit tray Paper output tray
Sends an original to the exit tray and forms the

R7 Exit roller
duplex reverse path.
R8 Feed-in roller Feeds an original before scanning.
R9 Feed-out roller Transfers a scanned original to the exit roller.
Electrical parts location
Callout Description Parts Controller

number board
0604-
1 Photo-interrupter (Original length sensor) PCA, ADF
001393
Callout Description Parts Controller

number board
0604-
2 Photo-interrupter (Original width sensor) PCA, ADF
001393
0604-
3 Photo-interrupter (Original registration sensor) PCA, ADF
001393
Photo-interrupter (Original existence detection 0604-

4 PCA, ADF
Sensor) 001393
0604-
5 Photo-interrupter (Original exit sensor) PCA, ADF
001393
0604-
6 Photo-interrupter (Scan sensor) PCA, ADF
001393
JC47-
7 Clutch-electric (Registration clutch) PCA, ADF
00033G
JC31-
8 BLDC motor PCA, ADF
00156C
JC47-
9 Clutch-electric (Pickup clutch) PCA, ADF
00033G
0604-
10 Photo-interrupter (Cover open/Close sensor) PCA, ADF
001393
JC33-
11 Solenoid-pick up (Exit roller solenoid) PCA, ADF
00007A
Photo-interrupter (Holder exit idle 0604-

12 PCA, ADF
disengage/Engage sensor) 001393
Overview
The document feeder consists of one motor and two clutches for paper transfer.
Document feeder drive system
 A BLDC motor drives the system for simplex and duplex jobs.
 The pick up and registration clutch controls the drive power.
 The cam type gear and solenoid is used for duplex reverse.
Document feeder original drive assembly
Document feeder original drive assembly
After detecting the paper, one motor controls the entire drive system.
The electric clutch provides the power to pick up the paper.
When the clutch stops rotating, the printer goes into Standby mode in order to fix the
problem.
The document feeder roller and pick up roller are connected by the belt.
The ADF roller provides the power while the paper is picked up and transferred to the
registration roller. When the pickup drive is stopped and registration roller is driven, the
document feeder roller becomes idle.
The normal process is:
 When the original is set up, the detect-sensor activates and start the print job.
The motor and pick-up clutch work and the pick-up roller moves down to
contact an original in the tray.
 When the Registration sensor detects the paper, the pickup clutch stops.
 When the Detect-Sensor detects that the tray is empty, the motor stops and
the printer enters stand-by status.
 Document feeder registration drive assembly

 Document feeder registration drive assembly

 The registration drive uses the electric clutch to drive the registration roller, and
transfers the paper to ROLLER FEED.
 The registration roller aligns the leading edge of the original. When original is
placed in the Nip, the roller is rotated for alignment.
 The electric clutch repeats powers on and off to align each page.
 The gear-knob and gear-reduction moves the belt to connect the roller-exit with
power. This structure allows for easy paper jam clearing.
 Document feeder feed drive assembly

 Document feeder feed drive assembly

 The ROLLER FEED is driven by the BELT-TIMING that is connected to Motor.
 The roller-feed and roller-m idle SCL feed paper using spring pressure.
 The motor transfers paper through the interlocking roller-feed-in and roller-feed-out.
When scanning, the motor is driven continually to maintain stable paper transfer.
 Document feeder exit drive assembly

 Document feeder exit drive assembly

 The power from the motor is transferred to GEAR-EXIT and ROLLER-EXIT. The
paper is transferred to the exit. At duplex mode, counter rotation occurs.
 The roller-exit-idle spring keeps pressure on the exit roller. During duplexing, the
roller-exit_idle is rotated inversely, making space between the rollers to prevent
jams.
 The space between rollers is adjusted by LINK-EXIT_IDLE and SENSOR-
EXIT_IDLE.
 Original return drive

 Original return drive

 The solenoid works only during duplex mode.
 During duplex mode, the motor rotates inversely and the solenoid powers the gear-
cam outer and gear-exit.
 When the gear-exit rotates, the solenoid drives the gear-cam which makes space
between the roller-exit and the idle roller.
Overview
The Electrical Circuit System consists of the following:
 Main board (System board)

 OPE board
 HVPS board
 SMPS board
 Document feeder board (Optional)
 SCF board (Optional)
Electrical Circuit (M433/M436)
Electrical Circuit
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M426
25)
The main board handles the video controller, engine controller and scan controller.
The engine controller of main board controls all modules required to print, that is, LSU,
HVPS, FAN, Fuser, etc. It communicates with the video control block in CPU and interfaces
with all video sync signals to print the video data.
The video controller on the main board receives print data from the host through the
network or USB port, and it receives copy data from the scan controller. It takes this
information and generates printable video bitmap data. The generated data is sent to the
engine controller.
The main board adopted 600MHz CPU, DDR3 256MB / 512 MB.
Formatter (Main) board block diagram

The main board adopted A1500 (600MHz) as the main processor. A1500 is a one-chip
CPU integrated with engine/video/scan controller. The main board also has DDR3
128MB for high speed data processing and 128MB NAND flash for boot.
The USB is the embedded type and the wired network supports 100Mbps.
The optional document feeder, optional SCF, network function are applied to the HP
LaserJet MFP M436nda Printer model only.
Main board diagram (M433/M436)
Main board diagram

(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M426
25)
Formatter (Main) board connectors
Formatter (Main) board
Item Connection Related Problem
Copy & SCAN: White Image

1 SCAN CIS Interface
(Null data)
No response to document feeder

2 Document feeder Interface
Job
3 Scan Motor Interface Scanner Locked
4 USB Device Jack No USB printing
5 Network Jack No N/W printing

Item Connection Related Problem
6 SCF Interface No use of Tray 3
Can’t see debug message with

7 Debug
hyper terminal
8 SMPS Interface No power
No 24V/Room temp error/#U1-

9 SMPS Control Interface
2320
10 LSU Interface Hsync Error/#U1-1111
Not installed imaging unit/C1-

11 TC, OPC CRUM Interface
1314
12 Thermistor, Toner CRUM Interface #U1-2320V/Toner not installed
13 HVPS Interface Print White paper
14 OPE Interface Don’t use UI (LCD & Keys)
15 Fuser Motor Interface #U1-2132
Exit Motor Interface (HP LaserJet MFP When printing, paper Exit Jam
16
M436nda Printer Only) error
#C3-1414/Jam in tray/Jam inside

17 BLDC, Clutch Interface
printer
OPE board
The OPE board consists of OPE MICOM (STM8L151M8T6), status LED, power LED,
navigation LED, four-line LCD, button.
The OPE board and main board use the UART for communication. The main board
controls the power LED.
OPE board (1 of 2)
OPE board (2 of 2)
OPE board
1 FFC connector to four-Line LCD
2 Interface to connector to main board
3 Interface connector to BLU (Back Light unit) PBA
4 Not Used
SMPS (LVPS) board (HP LaserJet MFP M433a Printer only)

NOTE:
For all other models, see .
SMPS (Switching Mode Power Supply)/LVPS (Low Voltage Power Supply) board supplies
electric power to the Main Board and other boards. The voltage provided includes +5V, and
+24V from a 220V power input. It has safety protection modes for over current and
overload.
SMPS (LVPS) board–M433a
Specification
General Input/Output Voltage
 AC 220V (220V ~ 240V)

 Input Current: 4.5A
 Output Power (Max): 111W
o DC 5V:15W/DC 24V:96W
Connection
SMPS (LVPS) board–M433a

1 AC_Inlet
2 FUSER_AC Output
3 OUTPUT_DC
4 SIGNAL_LVPS~MAIN Board
Input/Output connector
AC Input Connector (CON1)
PIN ASSIGN PIN Description

NO
1 AC_L
AC Input
2 AC_N
Fuser AC output Connector (CON2)
PIN ASSIGN PIN NO Description
1 AC_L
AC Output for Heater
Controller
2 AC_N
DC Output Connector (CON3)
1 5V +5V Power
2 GND Ground
3 24V1 +24V Power
4 GND Ground
5 24V2 +24V Power
Signal Connector (CON4)
1 GND Ground
2 24V_ON_OFF 24V_ON_OFF
3 Relay on Fuser Relay
4 24VS Photo Triac Bias
5 Fuser On Fuser On
SMPS (LVPS) board

SMPS (Switching Mode Power Supply/ LVPS (Low Voltage Power Supply) board supplies
electric power to the Main Board and other boards. The voltage provided includes +5V, and
+24V from a 220V power input. It has safety protection modes for over current and
overload.
SMPS (LVPS) board (M436)
SMPS (LVPS) board

(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M426
25)
Specification
General Input/Output Voltage
 AC 220V (220V ~ 240V)

 Input current: 5A
 Output power (max): 164W
o DC 5V:20W/DC 24V:144W
Connection
SMPS (LVPS) board
1 AC_Inlet
2 FUSER_AC Output
3 OUTPUT_DC
4 SIGNAL_LVPS~ MAIN Board
Input/output connector
AC input connector (CON1)
PIN ASSIGN PIN Description

NO
1 AC_L
AC Input
2 AC_N

Fuser AC output connector (CON2)
1 AC_L
AC Output for Heater
Controller
2 AC_N
1 5V +5V Power
2 GND Ground
3 24V1 +24V Power
4 GND Ground
5 24V2 +24V Power
6 GND Ground
7 24V3 +24V Power
1 GND Ground
2 24V_ON_OFF 24V_ON_OFF
3 Relay on Fuser Relay
4 24VS Photo Triac Bias
5 Fuser On Fuser On
HVPS board
HVPS (High Voltage Power Supply) board generates seven high-voltage channels,
MHV DC (-), DEV AC/DC (-), THV DC (+/-), Fuser DC (+), SAW DC (-)
HVPS board
Connection
HVPS board
1 SAW, MHV, DEV AC/DC
2 THV +/-
3 FUSER Bias
4 SMPS FAN
5 HVPS I/O
6 PS_Vcc
Input/Output connector

AC Input Connector (CN1)
1 SAW High Voltage
2 —
3 MHV High Voltage
4 —
5 DEV AC/DC High Voltage
1,2 THV +/- High Voltage
1,2 Fuser High Voltage
1 FAN_SMPS Low Voltage

2 AGND
1 FAN_SMPS
2 nEN_THV
3 24V
4 PWM THV
5 24V
6 PWM MHV
7 PWM VPP AC
8 nEN DEV AC
9 PWM DEV AC
10 PWM DEV DC
11 PWM SAW
12 AGND
13 AGND
14 ADC MHV READ
15 AGND
16 ADC THV READ
17 nOUT_BIN_FULL
18 3.3V PS
19 DGND
20 PWM FUSER BIAS
1 PS_VCC Low Voltage
2 DGND
3 nOUT_BIN_FULL
BLU PBA (back light unit)

This PBA provides the backlight function to the LCD and is assembled to the OPE
PBA.
BLU PBA
Document feeder board

Connection
1 Main board
2 Exit Solenoid
3 Length Sensor 1,2,3/Width Sensor 1,2
4 Exit Sensor
5 Exit Idle Sensor
6 BLDC Motor
Cover open sensor/registration. Sensor/Detect

7
Sensor
8 Pick up clutch/registration. Clutch/scan read sensor
Tray 3 accessory board
Ite Connection Related Problem

m
1 Debug Can’t upgrade F/W with download jig
2 Main Interface Can’t detect Tray 3

Ite Connection Related Problem

m
3 Sensor Interface Jam Tray 3 (when printing)
4 Step Motor Interface Doesn’t pickup paper in Tray 3
5 cover open cover open error
Sensor location
The following diagrams shows the sensor locations and related errors.
Sensor location (1 of 2)
Ref Sensor Related Error Code

.
S1 SENSOR-HUMIDITY (FRAME) A3-3411/A3-3412
S2 PHOTO-INTERRUPTER (PLATEN LOWER) Scanner Locked
Ref Sensor Related Error

. Code
S3 PHOTO-INTERRUPTER (EXIT SENSOR) M3-1110
S4 PHOTO-INTERRUPTER (PICKUP EMFTY SENSOR) M1-5112

Ref Sensor Related Error

. Code
S5 PHOTO-INTERRUPTER (REGI-SENSOR) M2-1110
S6 PHOTO-INTERRUPTER (MP-SENSOR) M1-5612
S7 PAPER SENSOR (FRAME FRONT COVER OPEN) S2-4210
S8 PHOTO-INTERRUPTER (SCF-GUIDE PATH) H1-1210
S9 PAPER SENSOR (COVER OPEN) S2-4410
S10 PHOTO-INTERRUPTER (SCF-PICKUP EMFTY SENSOR) H1-1252
FRAME-SWITCH OPEN (SIDE COVER INTERLOCK

S11 S2-4210
SWITCH)
Understanding the status LED

The color of the LED indicates the printer's current status.
LED Status Description
Status  The printer is off-line.

Off  The printer is in power save mode.
When the backlight blinks, the printer is receiving

Blinking
or printing data.
Green
On The printer is on-line and can be used.
Red Blinking  A minor error has occurred and the printer

is waiting for the error to be cleared.

Check the display message. When the
problem is cleared, the printer resumes.
 Small amount of toner is left in the
cartridge. The estimated cartridge life 
of toner is close. Prepare a new
cartridge for replacement. You may
temporarily increase the printing
quality by redistributing the toner.
 A toner cartridge has almost reached its

estimated cartridge life. It is
recommended to replace the toner
cartridge.
 The cover is opened. Close the cover.
 There is no paper in the tray. Load paper
in the tray.
On  The printer has stopped due to a major
error. Check the display message.
 A paper jam has occurred.
 An imaging unit has almost reached its
recommended to replace the imaging
unit.
On The printer is in power save mode.

Power/Wake
Blue
Up The printer is in ready mode or printer’s power is
Off
off.
NOTE:
Estimated cartridge life means the expected or estimated toner cartridge life,
which indicates the average capacity of print-outs and is designed pursuant to
ISO/IEC 19752. The number of pages may be affected by operating environment,
percentage of image area, printing interval, graphics, media and media size.
Some amount of toner may remain in the cartridge even when red LED is on and
the printer stops printing.
Some LEDs may not be available depending on model or country/region.
When the imaging unit has reached its end of life, the printer will stop printing. In
this case, you can choose to stop or continue printing from the SyncThru™Web
Service (Settings > Machine Settings > System > Setup > Supplies Management>
Imaging unit Stop). Turning off this option and continuing to print may damage the
device’s system.
Overview
In service (Tech) mode, the technician can check the printer and perform various tests to
isolate the cause of a malfunction. While in Tech mode, the printer still performs all normal
operations.
Entering Tech mode

To enter Tech mode (Passcode)
1. Press Menu, #, 1, 0, 0, 4, 3 , 6, 1, 6, Menu in sequence.
2. When Tech Menu displays, press the OK button.
3. Tech mode menu

4. NOTE:
5. Some menu items may not appear on the display depending on the options or
models.
Depth1 Depth2 Depth3 Depth4
Configuration
Supplies Information
Informatio
Report
n
Usage Counter
Error Information
Maintenan Clear Enter Passcode Document

ce Counts Counts feeder Scan
NOTE:
Press Menu, #, 1, 0, 0, 4, 3 , 6, 1, 6, M
enu in sequence Platen scan
Developer
Fuser
Transfer
Roller
MP Tray 1
Roller
MP Tray 1
Friction Pad
Tray 3
Roller
Tray 3
Friction Pad
MP Roller
MP Friction
Pad
Document
feeder roller
Document
feeder
rubber pad
Diagnostic NVM Initialize

s
Engine NVM Read/Write
Test Routines
Scanner NVM Read/Write
Test Routines
Shading&Pri
nt
Shading Test
Print
Scan Aging
Image
Position
Print Adjustment
Print Test
Pattern
Automatic
Adjustment
Scan Area Adjustment
Manual
Adjustmen Adjustment
t
Automatic
Adjustment
RADF
Manual
Adjustment
Adjustment Report Print?
Clear Settings Clear?
System Switch Test
Service Clear All

Functions Memory
Clear
Admin Yes/No
Password
Off
Engine
Footer
On
F/W Off
Upgrade On
Off
OPC unit
Part On
Replaceme
nt Alert Off
Fuser
On
Off
EIUL
On
TC Init. Initialize Now?
Toner [1-30]%
Low Alert
Level
OPC unit [1-30]%
1 Count Up
Count of
Large Page
2 Count Up
Off
AJR
On
Off
SFE 5
On
ThickOn
LetterGoth
ic
ThickOff
Set SN Alphanumeric 10 characters
Tech Mode Menu description

Information > Report
 ConfigurationDisplays the current printer status for software version,

hardware version, paper setting, etc.
 Supplies InfoDisplays consumable unit life status and toner usage status.
 Usage CounterContains the total number of pages printed.
 Error infoDisplays various kinds of errors which can occur in printer. It also
stores a historical error count of how many errors occurred.
Maintenance
 Clear CountsThis function resets the count information for the selected
item.After replacing the corresponding maintenance part, execute this menu
(use Passcode Menu, #, 1, 0, 0, 4, 3 , 6, 1, 6, Menu in sequence).
Diagnostics > Engine
 NVM InitializeThis function resets the count information for the selected item.
 NVRAM Read/WriteThis menu can change a configuration value for engine
firmware.
NVRAM Read/Write
Code LCD Meaning
103- 0031-Registration Curl

Buckle Control:Registration On Curl
0031 On
103- Buckle Control:Duplex Registration On

0032-Dup Curl On1
0032 Curl (x1)
105-
0030-MHV DC K Charger HV Black DC Duty
0030
106-
0030-Deve DC K Deve DC Black
0030
NVRAM Read/Write
Code LCD Meaning
106-
0070-Deve VPP K Deve VPP Black
0070
107-
0030-THV K Transfer1 HV Black Duty
0030
107-
0120-Saw Plate Saw Plate Duty
0120
109-
0010-Print Temp Target Temperature during run mode.
0010
110-
0070-LD Power K Black LD Power at Normal Speed
0070
111-
0030-Toner Vcon K Toner Vcon Black
0030
111-
0170-Toner Tgt K Black target TC sensor value
0170
 Test RoutinesThis menu can perform the operation test for the main
components.
Code LCD Meaning State Displayed
100- 0000-Main
Main BLDC Motor is On/Off On[Off]
0000 BLDC
100- 0001-Main Main BLDC Motor Slow

On[Off]
0001 Slow On/Off
100- 0010-Main Detect if Main BLDC Motor

High[Low]
0010 BLDC Rdy runs at normal speed
100- 0120-Exit Mot Exit Motor Forward Fast

On[Off]
0120 Fwd On/Off
100- 0130-Exit Mot Exit Motor Forward Slow

On[Off]
0130 Slow On/Off
100- 0131-Exit Mot Exit Motor Forward Backward

On[Off]
0131 Bwd On/Off
100- 0132-Exit Bwd Exit Motor Forward Backward

On[Off]
0132 Slow Slow On/Off
100- 0260-SMPS
Start/Stop SMPS. Fan run On[Off]
0260 Fan
101- 0000-MP Feed Engages drive to pickup a paper

On[Off]
0000 Clutch from bypass Tray(MP Tray).
101- 0010-Tray 2 Engages drive to pickup a paper

On[Off]
0010 Pickup from Multipurpose Tray1.

On[Off]
0020 Pickup from tray2. (Optional)
101- 0050- Engages drive to registration

On[Off]
0050 Registration rolls.
101- 0130-T3 Feed

T3 Feed Motor On/Off On[Off]
0130 Mot
101- 0131-T3 Feed

T3 Feed Motor Slow On/Off On[Off]
0131 Slow
102- 0010-Tray 2
Detect when paper is in Tray 2. High[Low]
0010 Empty
102- 0080-Tray 3
Detect when paper is in tray2. High[Low]
0080 Empty
102- 0280-MP Detect when paper is in Bypass

High[Low]
0280 Empty Tray (MP Tray).
102- 0300-T3 Feed Detect when a paper is at T3

High[Low]
0300 Sens Feed sensor. (optional)
102- 0310-Tray 3
Detect when T3 is closed. Closed[Opened]
0310 Door
0360-
102- Detect when a paper is at
Registration High[Low]
0360 registration. sensor.
Sens
102- Detect when a paper is at Exit.

0370-Exit Sens High[Low]
0370 sensor.
105- 0030-K MHV Black MHV bias voltage on at

On[Off]
0030 Bias normal drive level
105- 0070-K MHV Black Detect what the MHV Numeric 3

0070 Bias R value is on the MHV Roller digits
106- 0030-K Dev Black Dev bias voltage on at

On[Off]
107- 0030-K THV Black THV bias voltage on at

On[Off]
107- 0031-K THV- Black THV bias voltage on at

On[Off]
107- 0070-K THV Detect what the THV value is Numeric 3

0070 Bias R on the THV Roller digits
107- 0110-Detach Detach bias voltage on at

On[Off]
107- 0160-Erase Erase Lamp 1 On[Off]

0160 Lamp
109- Detect what the temperature A Numeric 3

0000-Temp A
0000 is on fuser. digits
109- Detect what the temperature B Numeric 3

0010-Temp B
109- 0013-Outer Numeric 3

Outer Temperature
0013 Temp digits
109- Numeric 3
0014-Humidity Humidity
0014 digits
109- 0030-Fuser
Fuser Motor Forward On/Off On[Off]
0030 Mot Fwd
109- 0032-Fuser Fuser Motor Forward Slow

On[Off]
0032 Fwd Slow On/Off
109- 0040-Fuser Fan

Fuser Fan Motor On/Off On[Off]
0040 Run
110- 0000-LSU Detect if LSU motor1 runs at

High[Low]
0000 Mot1 Rdy normal speed.
110- 0060-LSU
LSU Motor1 On/Off On[Off]
0060 Mot1 Run
110- 0110-LD LSU LD4 Power On/Off

On[Off]
0110 Power4 (black)
110- 0170-LSU
Detect LSU HSync4 (black) High[Low]
0170 HSync4
111- 0030-Supply Toner Dispense(Supply) Motor

On[Off]
0030 Mot K On/Off
111- 0070-K Tnr Numeric 3

TC sensor in developer tank.
0070 Sensor digits
Diagnostics > Scanner
 NVRAM Read/Write05-Document > 0000-Pick up Count: This menu shows a

document feeder pickup roller lift count.
 Test RoutinesThis menu can perform the operation test for the scan
components.
Depth1 Depth2 Meaning Related Error or Trouble
05- Document feeder

0000-Length Original Paper Size
Document Document Length
Sen1 Detection Trouble
Sensor 1 Test
Document feeder
Document Length
Sensor 2 Test
Document feeder
0020-Cov U3-4210, cover
cover open Sensor
open Sen open/Close Trouble
Test
Document feeder
0040-Detect
Document Detect Paper Detection Trouble
Sen
Sensor Test
Document feeder
0060-Sim. Simplex U3-3211, U3-3213, U3-
RegiSen Registration Sensor 3214, Doc Jam Trouble
Test
Document feeder
0070-Scan U3-3311, U3-3313, U3-
Scan Position
Sen 3314, Doc Jam Trouble
Sensor Test
0080-Exit Document feeder U3-3711, U3-3713, U3-

Sen Exit Sensor Test 3714, Doc Jam Trouble
Document feeder
0081-Exit U3-3711, U3-3713, U3-
Exit Idle Sensor
IDLE Sen 3714, Doc Jam Trouble
Test
0090-Pick up Document feeder U3-3211, U3-3213, U3-

Clutch Pick up Clutch Test 3214, Doc Jam Trouble
0100- Document feeder

U3-3211, U3-3213, U3-
Registration Registration Clutch
3214, Doc Jam Trouble
Clutch Test
0110-Mot Document feeder

BLDC Motor Trouble
Fwd Motor Forward Test
Document feeder BLDC Motor Trouble

0111-Mot
Motor Backward
Bwd
Test
0120-Width Document feeder Original Paper Size

Sen1 Width Sensor 1 Test Detection Trouble


Document feeder Paper Path Trouble

0210-Jig
Jig Test (Low
Low Sim.
Speed/Simplex)

0220-Jig
Jig Test (Low
Low Dup.
Speed/Duplex)
0230-Jig Document feeder Paper Path Trouble

High Sim. Jig Test (High
Speed/Simplex)

0240-Jig
Jig Test (High
High Dup.
Speed/Duplex)
0000-Org Menu exists, but not

Flatbed Original
Det Sen1 working (not supported in
Size Detect Sensor
HP LaserJet MFP
1 Test
M436n/M436dn printers)

Flatbed Original
Size Detect Sensor
HP LaserJet MFP
2 Test
0010-Cov Flatbed cover open

06- Cover open/close trouble
open Sen1 Sensor 1 Test
Scanner
0011-Cov Flatbed cover open Menu exists, but not

open Sen2 Sensor 2 Test working (not Supported
in HP LaserJet MFP
0020-Plat Flatbed Motor S3-3122, Scan Motor

Mot Fwd Forward Test Trouble

Mot Bwd Backward Test Trouble
 Shading TestThe function is to get the optimum scan quality by the specific
character of the CIS (Contact Image Sensor). If the copy image quality is
poor, perform this function to check the condition CIS unit.
If “RESULTS” is not OK, check the scanner unit. If the scanner unit has a
defective part, replace it or the platen unit.
Adjustment > Print Adjustment > Image Position

This menu adjusts the printed image position on paper in print engine manually.
 Leading Edge: Top margin, As the value increases, the image moves from top
to bottom down.
 Side Edge: Left margin, As the value increases, the image moves from left to
right.
How to adjust :
1. Enter “Print Test Patterns” menu, choose the paper size and print the
pattern.
2. Set the amount of image position you want to adjust.
3. Enter Print Test Patterns menu, choose the paper size and print the pattern
again and compare with the previously printed output should make sure that
the adjustment well.
Tray Adjustment item Value range (unit: 0.1 mm)
All Simplex Leading Edge [-5~5]mm
Simplex Side Edge [-5~5]mm
Duplex Leading Edge [-5~5]mm
Duplex Side Edge [-5~5]mm
Tray
Simplex Leading Edge [-5~5]mm
1
Tray
2

Tray
3
Adjustment > Print Adjustment > Print Test Patterns
 This menu prints the test pattern for A3, A4, Ledger, Letter.
 Automatic AdjustmentThis menu executes the scan area adjustment

automatically.
 Manual AdjustmentThis menu executes the scan area adjustment manually.
o Image Position: This menu moves the leading edge or side edge of
the image. [Range: -6.0~6.0 mm/unit: 0.1 mm]
o Magnification: This menu adjusts the image size to vertical

direction. [Range: 98.5~101.5%]
Document feeder area adjustment

automatically.

Diagnostics > System
 Switch TestUse this feature to test all keys on the operation control panel.
The result is displayed on the LCD window each time you press a key.
Service Function
 Clear All MemThe function resets the system to factory default settings. This
function is used to reset the system to the initial value when the product is
functioning abnormally. All the values are returned to the default values, and
all the information, which was set by the user, will be erased.
Items Setting Value Clear
Copy Setup 0
Print Setup 0
System Setup 0
Network X
Usage Count X
Error Information X
Scan/Copy/Print Adjustment in Tech Mode X
Country/Region Change 0
Service Functions in Tech Mode 0
 NOTE:
 Always perform a memory clear after replacing the main board.
Otherwise, the system may not operate properly.
 Clear Admin PasswordThis menu resets the Admin password.

 Engine FooterThis function is for monitoring of the engine status. If you
perform this function, at printing, the setting value for engine is shown on the
bottom of the printed page.
 F/W UpgradeThe function is to upgrade the firmware by using “usblist.exe”
file. Before updating firmware, you must select “On” for this menu.
 EIUL (End of Image unit Life)The function is to set the printer hard stop
when the drum life is expired.
o Off: No printer stop @ end of drum life
o On: Machine stop @ end of drum life
 TC Init.
o Initialize Now?
 Low Alert Level
o TonerThe function is to set up the time to inform toner low status.

This function can provide user convenience for replacing the toner
cartridge.
o OPC unitThe function is to set up the time to inform imaging unit

low status. This function can provide user convenience for
replacing the imaging unit.
 Count of Large PageThis function sets count of large page, such as A3 and
ledger size, to 1 count or 2 count of the total count. For example, the total use
of 100 A4 impressions and 100 A3 impressions will become 200 impressions
if the configuration is set to “1 Count Up” while the total will be 300
impressions if the configuration is set to “2 Count Up.”
 AJR (ADF jam recovery)Use this item for document feeder jam recovery.
Usually, if a document jam occurrs the job is canceled. When AJR is enabled,
the prompts Continue or Cancel appear. Select Continue to retry scanning
without canceling the job.
 SFEBasically the printer rotates the image so that the user views the printed
page in a portrait orientation when the printed page is picked up. However,
this printing method takes a considerably long time. If customers are
dissatisfied with long print times, try using SFE to solve the problem. When
SFE is enabled, the image does not rotate and print speed (output) increases.
 LetterGothicUse this item to control the thickness of printed characters.
 Set SNUse this item to enter a new serial number after installing a
replacement formatter board.
Adjusting the document feeder skew

1. Lift the document feeder cover. Slightly loosen four screws securing the
right hinge unit.
2. Adjust the position of the document feeder hinge as the skew status.
o Adjust the hinge unit down. (1 scale => 0.9 mm skew
adjustment)
3. Detach the document feeder sponge after adjusting the skew. Place
the document feeder sponge on platen glass. And then close the document
feeder unit to stick the sponge.
Service
Field-replaceable unit (FRU) parts are the primary focus of this module. CSR parts are only
shown if it is necessary to remove them in order to get access to a FRU part. See the Use
and maintain module of this course for directions for removing and replacing CSR parts.
By the completion of this module, learners should be able to:
 Identify challenges associated with removal and replacement procedures.

 Service the printer.
 Service overview
 Service videos
 Use the service videos located at WISE along with the Repair Manual to assist in
the printer tear down. Replace parts in the reverse order of their removal. In some
cases, reinstallation tips or instructions are included in the videos. The Service
Manual details the tear down steps to get to a specific component, and provides
steps on how to replace the component. The Service Manual also includes
directions for difficult or critical replacement procedures.
 See the Repair Manual for addition details and directions.
 Service Part names are listed in English wherever possible to match the part
names used when ordering replacement parts.
 Conventions used in this module
 The conventions used in this module are the same as those used in the printer
Repair Manual:
 TIP:
 Helpful hints or shortcuts.
 TIP:
 Reinstallation helpful hints, shortcuts, or considerations.
 NOTE:
 Information that explains a concept or how to complete a task.
 IMPORTANT:
 Information that help the user to avoid potential printer error conditions.
 CAUTION:
 Procedures that the user must follow to avoid losing data or damaging the printer.
 Warning
 Procedures that the user must follow to avoid personal injury, catastrophic loss of
data, or extensive damage to the printer.
General service warnings

Flat flexible cables
 Use caution when handling a flat flexible cable (FFC). FFCs can be damaged
easily during printer service and repair.
 FFC connectors are delicate. Be careful not to damage connectors when
removing and installing FFCs.
 Do not unnecessarily bend or pinch FFCs.
 Verify FFCs are properly seated during reinstallation. Sometimes it is difficult
to determine if a FFC is fully seated in a connector.
Before performing service
 Remove all media from the printer.

 Turn off the power using the power switch.
 Unplug the power cable and all interface cables.
 Wait 30 seconds before removing any parts.
 If possible, place the printer on an ESD workstation or mat, or use an ESD
strap. If an ESD workstation, mat, or strap is not available, ground yourself by
touching the sheet-metal chassis before touching an ESD-sensitive part.
 Remove the print cartridge or cartridges.
 Remove the tray cassette or cassettes.
Ferrites and ferrite holders

Consult the Repair Manual when removing cables with ferrites. The ferrites and holders can
be damaged if removed or installed improperly. Some of the steps and tips are difficult to
show in a video.
Electrostatic discharge
Some parts are sensitive to electrostatic discharge (ESD). Perform service work at an ESD-
protected workstation or mat. If an ESD workstation or mat is not available, ground yourself
by touching the sheet-metal chassis before touching an ESD-sensitive assembly. Look for
this symbol in the course videos and the printer Service Manual:
How to use the HP Partner First Portal to access Web-based Interactive
Search Engines (WISE).

NOTE:
If this is your first visit to the HP Partner First Portal you’ll be asked to create an
account. Follow the setup directions using your HP Partner credentials.
Accessing WISE for Partners

1. Open the HP Partner First Portal located at https://partner.hp.com.
2. Select Services & Support.
Then select Technical Documentation.
3. You will be taken to the WISE home page.
TIP:
Set 1-click access to WISE on your portal home page by selecting Customize
Dashboard.
Accessing WISE for internal HP users

1. Open one of the Web-based Interactive Search Engines (WISE) URLs listed for
your region below.
2. Select Commercial from the drop down menu.
3. You will be taken to the WISE home page.
TIP:
Dashboard.
TIP:
Dashboard
AMS
 https://support.hp.com/wise/home/ams-en
 https://support.hp.com/wise/home/ams-es
 https://support.hp.com/wise/home/ams-pt
APJ
 https://support.hp.com/wise/home/apj-en
 https://support.hp.com/wise/home/apj-ja
 https://support.hp.com/wise/home/apj-ko
 https://support.hp.com/wise/home/apj-zh-Hans
 https://support.hp.com/wise/home/apj-zh-Hant
EMEA
 https://support.hp.com/wise/home/emea-en
 How to use WISE to find technical support videos.

 WISE is a repository of technical support documentation including service manuals,
user guides, videos and general support information.
NOTE:
The model used in this video is an example. The same steps apply to all printer
models.
You will need: printer type (ex. ‘HP LaserJet), model number (ex. M607), and bundle option
(ex. dn, dh, z).
To search for a Product Detail Page (PDP):
1. On the WISE portal homepage select Products in the navigation bar.
2. Using the type, model number and bundle option of the printer to be repaired,
select HP Printers, > Type of Printer >Model Group > Model
Number >Bundle Option > Product Number.
3. Select Launch Product Detail Page.
4. The PDP page will open. Select the link to Videos in the Other Content menu
at the bottom-right of the screen. This opens a list of all repair and replace
videos for your model.
TIP:
To refine video search results append a part name to the model detail shown in the
search bar. Example: adding the word ‘fuser’ to the detail in the search bar will return
videos related to repair and replace of the fuser.
Printer introduction
This course module provides an overview of the HP LaserJet MFP M437, M438, M439,
M440, M442, M443 and HP LaserJet MFP M42523, M42525, M42623, M42625 printers,
compares the printers to the previous models, and introduces some of the new and
important printer features.
Bundles and features overview

The HP LaserJet MFP M437, M438, M439, M440, M442, M443 and HP LaserJet MFP
M42523, M42525, M42623, M42625 is a multi-function, mono, A4/Letter printer suitable for
the Small to Medium Business (SMB) and Enterprise markets, including Managed Print
Services (MPS) customers.
A brief comparison of the bundles is listed in the following sections. A more complete
comparison follows.
HP LaserJet MFP M437n, M437dn, M438n, M438dn, M439n, M439dn, M440n,
M440dn, M442dn, M42623n, M42623dn, M42625n, M42625dn, M42523n,
M42523dn, M42525n, M42525dn bundles

The M437n, M437dn, M438n, M438dn, M439n, M439dn, M440n, M440dn, M442dn,
M42623n, M42623dn, M42625n, M42625dn, M42523n, M42523dn, M42525n, M42525dn
bundles include:

 Manual duplex (2-sided) printing (M437n, M438n, M439n, M440n, M42623n,
M42625n, M42523n, M42525n)
 Automatic duplex (2-sided) printing (M437dn, M438dn, M439dn, M440dn,
M442dn, M42623dn, M42625dn, M42523dn, M42525dn)
 Scan
 Copy
 Optional automatic document feeder (M437dn, M438dn, M439n, M439dn,
M440n, M440dn, M442dn, M42623n, M42623dn, M42625n, M42625dn,
M42523n, M42523dn, M42525n, M42525dn only)
 Optional second cassette feeder (Tray 3) (M437dn, M438dn, M439n,
M439dn, M440n, M440dn, M442dn, M42623n, M42623dn, M42625n,
M42625dn, M42523n, M42523dn, M42525n, M42525dn only)
HP LaserJet M437nda, M438nda, M439nda, M440nda, and M443nda bundles

The M437nda, M438nda, M439nda, M440nda, and M443nda bundles include:

 Eco printing
 Scan
 Copy
 Network interface Ethernet 10/100 Base TX wired LAN
 Printer front view
Ite Description
m
Automatic document feeder cover (optional on M437n, M437dn, M439n, M439dn,

1
M42523n, M42523dn, M42525n, M42525dn)
Automatic document feeder width guide (optional on M437n, M437dn, M439n,

2
M439dn, M42523n, M42523dn, M42525n, M42525dn)
Automatic document feeder input tray (optional on M437n, M437dn, M439n,

3
M439dn, M42523n, M42523dn, M42525n, M42525dn)
Automatic document feeder output tray (optional on M437n, M437dn, M439n,

4
M439dn, M42523n, M42523dn, M42525n, M42525dn)
5 Control panel
6 Multipurpose tray 1
7 Tray 3 jam cover
Second cassette feeder (Tray 3) (optional on M437dn, M437nda, M439n, M439dn,

8
M439nda, M42523n, M42523dn, M42525n, M42525dn)
Ite Description
m
9 Tray 2
10 Front cover
11 Output tray
Automatic document feeder (optional on M437n, M437dn, M439n, M439dn,

12
M42523n, M42523dn, M42525n, M42525dn)
13 Scanner lid
14 Scanner glass
15 Imaging unit
16 Toner cartridge
17 Paper width guides on a multipurpose tray
Components
Machine Imaging unit Toner cartridge
Quick installation
Power cord Misc. accessories
guide
Product specifications are subject to change without notice.

IMPORTANT:
The following specifications are correct at the time of publication, but they are
subject to change. For current information, see www.hp.com/support.
General Specifications (HP LaserJet MFP
M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
 HP LaserJet MFP M437n, M438n, M439n, M440n, M42523n,

M42623n: Print Copy, Scan, Network
 HP LaserJet MFP
Function M437dn,M437nda,M439dn,M439nda,M42523dn,M42525d
n,M438dn,M438nda,M440dn,M440nda,M42623dn,M42625
dn,M442dn,M443nda: Print Copy, Scan, Network, Duplex
Operat
10 ~ 30 °C (50 ~ 86°F)
ing
Tempe
rature
Storag
-20 ~ 40 °C (-4 ~ 104 °F)
e
Operat
20~80% RH
ing
Humid
ity
Storag
10~90% RH
e
 Tray 2: 51 dBA
Acoust Printin  Tray 3: 53 dBA
ic g  MP Tray 1: 53 dBA
Noise
Level
(Sound
Power/  Tray 2: 51 dBA (@platen), 55 dBA (@document feeder)
Pressur Copyi  Tray 3: 53 dBA(@platen), 57 dBA (@document feeder)
e) ng  MP Tray 1: 53 dBA(@platen), 57 dBA (@document feeder)
Power Input AC 220-240V (-10%~6%)/5A

Supply Voltag
e
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
Rated
Freque 50Hz / 60Hz
ncy
Ready 80 W
22 ppm 550 W
Printin 23 ppm 560 W

g 24 ppm 580 W
25 ppm 600 W
Power 22 ppm 550 W

Consu
Copyi 23 ppm 560 W
mption
ng 24 ppm 580 W
25 ppm 600 W
Scanni
80 W
ng
Power
0.2 W
Off
n/dn
model 560 x 540 x 417 mm (22.05 x 21.26 x 16.42 inches)
Dimen s
sion
(W x L
x H) nda
model 560 x 583.5 x 504.5 mm (22.5 x 22.97 x 19.86 inches)
s
Weight n/dn 25 kg (55.12 lbs)

model
s
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
nda
model 30.00 kg (66.14 lbs)
s
Reco
mmen
ded
Printin
g 2,000 to 5,000 sheets/month
Volum
e
Reliabi (AMP
lity & V)
Service
Max.
Month
ly
50,000 sheets/month
Print
Volum
e
Print specifications (HP LaserJet MFP
M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
simplex 22 ppm / duplex 12 ppm

Engine Speed Simplex/Duplex
FPOT From Ready Less than 9.2 sec

(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
From Sleep Less than 22.2 sec
Optical 600 x 600 x 2 bit dpi

Resolution
Enhanced 1200 x 1200 dpi
Printer Language PCL6, PS
Controller and software specification (HP LaserJet MFP
M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)

(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
Processor 600 MHz
256 MB (M437n, M438n, M439n, M440n, M42523n,

Memory M42623n only)
512 MB
Memory Expansion N/A
Storage N/A
Printer Supporting OS Windows

driver
 Windows 7 (32/64 bit), Windows 2008 Server
R2, Windows 8 (32/64 bit), Windows 8.1
(32/64 bit), Windows 10 (32/64 bit),
Windows 2012 Server, Windows 2016
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
Server, Windows 2019 Server
Linux
 Red Hat Enterprise Linux : 5, 6, 7, Fedora : 15,

16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26,
openSUSE : 11.2, 11.4, 12.1, 12.1, 12.3,
13.1, 13.2, 42.1, Ubuntu : 11.10, 12.04,
12.10, 13.04, 13.10, 14.04, 14.10, 15.04,
15.10, 16.04, 16.10, 17.04, 17.10, 18.04,
18.10, 19.04, SUSE Linux Enterprise
Desktop : 10, 11, 12, Debian : 6, 7, 8, 9,
Linux Mint : 15, 16, 17, 18
Default Driver PCL6
[Windows]
 Watermark, Overlay, N-up printing, Poster

Driver feature printing
 Manual duplex and auto duplex (depending on
model)
WHQL Windows 7 (32/64 bit), Windows 2008 Server R2,

(Windows Windows 8 (32/64 bit), Windows 8.1 (32/64 bit),
Hardware Quality Windows 10 (32/64 bit), Windows 2012 Server,
Labs) Windows 2016 Server, Windows 2019 Server
Scan TWAIN Yes

driver
WIA Yes
Supporting OS Windows
 Windows 7 (32/64 bit), Windows 2008 Server

(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
R2, Windows 8 (32/64 bit), Windows 8.1

(32/64 bit), Windows 10 (32/64 bit),
Windows 2012 Server, Windows 2016
Server, Windows 2019 Server
Linux
 Red Hat Enterprise Linux : 5, 6, 7, Fedora : 15,

16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26,
openSUSE : 11.2, 11.4, 12.1, 12.1, 12.3,
13.1, 13.2, 42.1, Ubuntu : 11.10, 12.04,
12.10, 13.04, 13.10, 14.04, 14.10, 15.04,
15.10, 16.04, 16.10, 17.04, 17.10, 18.04,
18.10, 19.04, SUSE Linux Enterprise
Desktop : 10, 11, 12, Debian : 6, 7, 8, 9,
Linux Mint : 15, 16, 17, 18
Interface
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
Parallel (IEEE 1284) No
USB High-Speed USB 2.0
Wired LAN Ethernet 10/100 Base TX
Wireless LAN No
Network Interface
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
Raw TCP/IP Printing, LPR/LPD, IPP, WSD,

TCP/IP
T4NET, SETIP
Network IPX/SPX No
Protocols
Ether Talk No
NetBIOS over TCP/IP No
Static IP Yes
Auto IP Yes
IP Addressing
BOOTP Yes
DHCP Yes
Scan specification (HP LaserJet MFP
M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Scan specification
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
Scan method D-CIS
Compatibility TWAIN, WIA
Color Mode Mono/Gray/Color
Scan B/W 33 ipm @ A4 and Letter

Scan specification
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
Gray 33 ipm @ A4 and Letter

Speed
Color 33 ipm @ A4 and Letter
 Platen: up to 600 x 600 dpi

Resolution Optical  Document feeder: up to 600 x 600 dpi
 Max. Document Width: Max. 297 mm

 Max. Document Width: Max. 297 mm •
Effective Scan Width: Max. 291 mm
Document feeder
 Max. Document Length: Max. 432 mm
 Effective Scan Length: Max 424 mm
Scan Size
 Max. Document Width: Max. 297 mm
 Max. Document Width: Max. 297 mm •
Effective Scan Width: Max. 291 mm
platen
 Max. Document Length: Max. 432 mm
 Effective Scan Length: Max 424 mm
Scan-to PC (Network) Yes
HDD No
USB No
Email Yes
Client No
SMB Yes
FTP Yes
Scan specification
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
HTTP(S) No
WSD Yes
Multi Destination No
PDF, Single-Page-TIFF, JPEG, Multi-Page-TIFF,

Scan File Format Single-Page-PDF, TIFF, Editable PDF for
Win7/8/8.1/10 using the HP Scan application
Copy specification (HP LaserJet MFP
M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Copy specification
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification

Copy Speed Simplex/Duplex
From Ready Less than 7.7 seconds (from platen)
FCOT From Sleep Less than 22.2 seconds (from platen)
From Coldboot Less than 22.2 seconds (from platen)
Copy Original Type Text  Platen: Scan 600 x 600 , Printing 600 x
600
Copy specification
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification

Printing 600 x 600
 Platen: Scan 600 x 600 , Printing 600 x

600
Text/Photo  Document feeder: Scan 600 x 600 ,
Printing 600 x 600

600
Photo  Document feeder: Scan 600 x 600 ,
Printing 600 x 600

600
Map  Document feeder: Scan 600 x 600 ,
Printing 600 x 600
Platen 297 x 432 mm (11.7" x 17")

Max. Original Size
Document feeder 297 x 432 mm (11.7" x 17")
Multi Copy 1-+999
Reduce/Enlarge 25~400%
Copy Feature ID Card Copy Yes
N-up 2/4/8/16-up (A5), 2/4/8-up (A4), 2/4–up (A3)
Collation Copy Yes (NDA only)

Paper handling specification (HP LaserJet MFP
M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)

(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
 250-sheet cassette Tray (20 lb or 80 g/m²)

Standard Capacity  100-sheet MP tray (20 lb or 80 g/m²)
 600 sheets @ 20 lb or 80 g/m² (Tray 2 + Optional

Tray + Tray 1)
Max. Input Capacity  HP LaserJet MFP M437n/M438n Printer: 350
sheets @ 20 lb or 80 g/m² (Tray 2 + Tray 1)
Printing Max. Size 297 x 432 mm (11.7" x 17")
Min. Size–Tray 1 125 x 101.6 mm (4.92 x 4 inches)
Min. Size–Tray
148.5 x 182 mm (5.83 x 7.17 inches)
2/3
Margin(T/B/L/R) 4.2+/-1.5mm
MP Tray  Plain Paper: 100 sheets @ 80 g/m²

Capacity
A4,A5, B5 (JIS), Letter, Executive, Statement, A3, B4

Media sizes (JIS), 8K, 16K, Ledger, Legal, Oficio 8.5 x 13, Oficio
216 x 1340, 4x6
Plain, HP LaserJet 90g, Light 60-74g, Intermediate 85-95

g, Bond, Recycled, Mid-Weight 96-110g, Heavy 111-
Media type
130g Preprinted, Letterhead, Prepunched, Cardstock,
Colored
Media weight  16 ~ 43 lb (60 to 163 g/m²): Simplex

(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
 16 ~ 28 lb (60 to 110 g/m²): Duplex
Sensing Paper Empty Detect: Yes
A3/A4/A5/B4 (JIS)/B5
Media sizes
(JIS)/Ledger/Legal/Oficio/Letter/Executive/4x6/8K/16K

Standard
Cassette
Prepunched
Tray
 16 - 29 lb
A3/A4/A5/B4 (JIS)/B5 (JIS)/Ledger/Legal/Oficio 8.5 x

Media sizes
13, Oficio 216 x 340 mm/Letter/Executive/8K/16K

Optional
Cassette
Prepunched
Tray
 16 - 29 lb

(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Specification
Capacity 100 sheets (20lb, 80 g/m²)
2-sided
document No
scanning
Document  Width: 128–297 mm

feeder Document size  Length:128–432 mm
Document  60~128g/m² (16-34lbs)

weight
Sensing Paper Empty, Paper Width, Paper Length
Overview
When supplies reach the end of their life span, you can order the following supplies for your
printer.
Warning
When purchasing new toner cartridges or other supplies, these must be purchased
in the same country/region as the machine you are using. Otherwise, new toner
cartridges or other supplies will be incompatible with your machine due to different
configurations of toner cartridges and other supplies according to the specific
country/region conditions.
CAUTION:
HP does not recommend using non-genuine HP toner cartridge such as refilled or
remanufactured toner. HP cannot guarantee non-genuine HP toner cartridge's
quality. Service or repair required as a result of using non-genuine HP toner
cartridges will not be covered under the machine’s warranty.
NOTE:
Depending on the options, percentage of image area and job mode used, the
toner cartridge’s life span may differ.
Supplies
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Item Description Part number
HP 333A Black Original LaserJet Toner Cartridge

Toner Cartridge W1333A
China (IT Channel)
HP 333X High Yield Black Original LaserJet Toner

Toner Cartridge W1333X
Cartridge (IT Channel)
HP 334A Black Original LaserJet Toner Cartridge (OA

Channel)

Cartridge (OA Channel)
HP 335A Black Original LaserJet Toner Cartridge [Rest

of AP and EMEA (IT Channel)]

Cartridge [Rest of AP and EMEA (IT Channel)]
HP 336A Black Original LaserJet Toner Cartridge [Rest

of APJ (OA Channel) ]

Cartridge [Rest of APJ (OA Channel) ]
Imaging unit Replacement imaging drum CF257A
Dynamic security
Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges
using a non-HP chip or modified or non-HP circuitry* might not work. And, those that work
today might not work in the future.
As is standard in the printing business, HP has a process for authenticating cartridges. HP
continues to use security measures to protect the quality of our customer experience,
maintain the integrity of our printing systems, and protect our intellectual property. These
measures include authentication methods that change periodically and might prevent some
third-party supplies from working now or in the future. HP printers and original HP
cartridges deliver the best quality, security and reliability. When cartridges are cloned or
counterfeited, the customer is exposed to quality and potential security risks, compromising
the printing experience.
* Non-HP chips and modified or non-HP electronic circuitry are not produced or validated
by HP. HP cannot guarantee that these chips or circuitry will work in your printer now or in
the future. If you are using a non-original HP cartridge, please check with your supplier to
ensure your cartridge has an original HP security chip or unmodified HP electronic circuitry.
Maintenance parts (HP LaserJet MFP
M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Maintenance parts
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Pick-up roller and friction pad

Approx. 100,000
W7U01-67903
MP Pick-up roller and 50k friction pad (for MP pages
Tray)
Approx. 100,000
Transfer roller W7U01-67901
pages
Approx. 100,000
Fuser unit W7U01-67902
pages
Document feeder Pick-Up roller assembly Approx. 120,000

JC97-04009A
(optional) pages
Approx. 50,000
Document feeder Friction Pad (optional) JC97-04733A
pages
NOTE:
It will be affected by the operating system used, computing performance,
application software, connecting method, media, and media size and job
complexity.
Optional accessories (HP LaserJet MFP
M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
You can purchase and install accessories to enhance your machine’s performance and
capacity.
NOTE:
country/region.
(M437/M438/M439/M440/M442/M443/M42523/M42525/M42623/M42625)
Accessory Function Part name
Document feeder
(M437dn, M438dn, M439n, M439dn, M440n, Automatic document
M440dn, M442dn, M42523n, M42523dn, X0R65A
feeder
M42525n, M42525dn, M42623n, M42623dn,
M42625n, M42625dn only.)
If you are experiencing

frequent paper supply
Optional tray
problems, you can attach
(M437dn, M437nda, M438dn, M438nda, an additional 250 sheet
M439n, M439dn, M439nda, M440n, M440dn, tray. X0R64A
M440nda, M442dn, M443nda, M42523n,
NOTE:
M42523dn, M42525n, M42525dn, M42623n,
M42623dn, M42625n, M42625dn only) Plain paper 80
g/m2 (20 lbs bond)
Overview
CAUTION:
Make sure all shipping tape has been removed. Pay close attention to the transfer
roller shipping tape inside the right door.
CAUTION:
Do not plug in or turn on the printer until you have completed installing the imaging
unit and loaded paper into tray 2.
Install imaging unit

1. Open the front cover.
2. Open the right door.
Make sure the two pieces of shipping tape for the transfer roller are removed
from the right door.
3. Remove the imaging unit from the bag, and then remove all packing
materials and tabs.
CAUTION:
Do not touch the exposed blue roller surface.
4. Remove the orange shipping lock.
CAUTION:
Do not excessively tilt or turn the unit over to avoid spilling toner.
5. Install the imaging unit.
CAUTION:
Ensure that the front door and right door are open before installing the
imaging unit.
6. Connect the connector.
7. Install two screws, and then install the cable in the cable guide.
Preparing paper
 Use only print media that meets the specifications required by the machine.
 If you use print media that does not meet the specifications outlined in this
guide, the following problems may occur:
o Low printing quality, paper jams, excessive wear on the machine
 The weight, material, surface condition, and moisture content of the print
media may affect the performance and printing quality of the machine.
 Some print media may not produce the desired result even if it meets the
specifications outlined in this guide.This may occur due to mishandling of the
print media, unsuitable temperature or humidity, or other uncontrollable
factors.
 Using print media that does not meet the specifications outlined in this guide
may result in machine malfunctions that require repairs.Such repairs are not
covered by the warranty agreement.
 Do not use inkjet photo print media with this machine. Doing so may damage
the machine.
 Do not use creased, torn, or damp print media.
Warning
The use of inflammable media or foreign materials left in the printer may lead to
overheating of the unit and, in rare cases may cause a fire.
Plug in and turn on printer

1. Plug in the printer to the proper rated outlet.
2. Press the (On) button.
NOTE:
When the printer is turned on, the printer requests a password. This
password establishes the EWS password.
Overview
The paper setting in the machine and driver should match in order to print without a paper
mismatch error.
Type.
NOTE:
When using special media, we recommend you feed one sheet at a time.
Illustrations in this guide may differ from your machine depending on its options or
models. Check your machine type.
Card stock/Custom-sized paper
In the software application, set the margins to at least 6.4 mm (0.25 inches) away from the
edges of the material.
Preprinted paper
When loading preprinted paper, the printed side should be facing up with an uncurled edge
at the front. If you experience problems with paper feeding, turn the paper around. Note
that print quality is not guaranteed.
 Must be printed with heat-resistant ink that will not melt, vaporize, or release
hazardous emissions when subjected to the machine’s fusing temperature for
0.1 second (about 170°C (338°F)).
 Preprinted paper ink must be non-flammable and should not adversely affect
machine rollers.
 Before you load preprinted paper, verify that the ink on the paper is dry.
During the fusing process, wet ink can come off preprinted paper, reducing
print quality.
Setting the paper size and type

The paper setting in the machine and driver should match in order to avoid a paper
mismatch error.
Type.
NOTE:
models.
After loading paper in the paper tray, set the paper size and type using the control panel
buttons.
1. Select (Menu) > System Setup > Paper Setup > Paper Size or Paper

Type on the control panel.
2. Select the tray and the option you want.

NOTE:
If you want to use special-sized paper such as billing paper, select the Paper tab
> Size >Edit... and set Custom Paper Size Settings in the Printing
Preferences.
Software installation instructions

The full software installation is available for the following operating systems:

 Windows 8.1 32-bit and 64-bit
Other supported print drivers available for download on hp.com:
 HP UPD PCL6
 HP UPD PostScript driver
Install the software

1. Download the appropriate HP full software solution
from support.hp.com using your model number.
2. Follow the on-screen instructions to install and configure the product
software.
Supported operating systems

The following information applies to the Printer-Specific Windows PCL 6 print drivers.
1. Go to www.hp.com/support.
2. Select Support Options, under Download Options select Drivers,
Software & Firmware, and then select the printer bundle.
3. Click the operating system version, and then click the Download button.
Operating Print driver installed (from the software Notes

system installer CD)
Windows 7 The “HP PCL 6” printer-specific print

SP1, 32-bit and driver is installed for this operating system
64-bit as part of the full software installation.
The full software installer

is supported for this
Windows 8, The “HP PCL 6” printer-specific print operating system.
32-bit and 64- driver is installed for this operating system Windows 8 RT support is
bit as part of the full software installation. provided through
Microsoft IN OS Version
4, 32- bit driver.

is supported for this
Windows 8.1, The “HP PCL 6” printer-specific print operating system.
32-bit and 64- driver is installed for this operating system Windows 8.1 RT support
bit as part of the full software installation. is provided through
Microsoft IN OS Version
4, 32- bit driver.
The “HP PCL 6” printer-specific print The full software installer

Windows 10 driver is installed for this operating system is supported for this
as part of the full software installation. operating system.
Windows The “HP PCL 6” printer-specific print The full software installer

Server 2008 R2 driver is installed for this operating system is not supported for this
Operating Print driver installed (from the software Notes

system installer CD)
as part of the basic software installation.

SP2, 64-bit operating system.
The basic installer installs the driver only.
Windows The “HP PCL 6” printer-specific print

Server 2008 driver is installed for this operating system
is not supported for this
R2, SP 1, 64- as part of the basic software installation.
operating system.
bit The basic installer installs the driver only.
The software installer does not support Download the driver from
Windows
Windows Server 2012 but the “HP PCL the HP Web site, and use
Server 2012,
6” version 3 and “HP PCL-6” version 4 the Windows Add Printer
64-bit
printer-specific print drivers do support it. tool to install it.
Windows
Server 2016,
64-bit
Windows
Server 2019,
64-bit
NOTE:
For a current list of supported operating systems, go to www.hp.com/support for
HP's all-inclusive help for the printer.
Minimum system requirements
 Dedicated USB 1.1 or 2.0 connection or a network connection
Control panel overview

The following figure and table describe the location and provide a brief description of the
control panel elements.
NOTE:
This control panel may differ from your machine depending on its model. There
are various types of control panels.
country/region.
Some buttons may not work depending on the mode (copy or scan).
Allows you to copy both sides of an ID card like a

1 ID Copy
driver’s license on a single side of paper.
You can reduce or enlarge the size of a copied image

2 Reduce/Enlarge from 25% to 400% when you copy original documents
from the scanner glass.
3 Display screen Shows the current status and prompts during an operation.
4 Copy Switches to Copy mode.
Scroll through the options available in the selected menu, and

5 Arrows
increase or decrease values.
6 OK Confirms the selection on the screen.
Numeric
7 Enter the number of copies.
keypad
8 Address book Allows you to store a list of email addresses.
9 Stop/Clear Stops and clears current operation.
Turns the power on or off, or wakes up the machine from

1 Power / Wake
the power save mode. If you need to turn the machine off,
0 Up
press this button for more than three seconds.
1
Start Begins a copying job.
1
1
Reset Reset the copy settings to default values.
2
1
Back Sends you back to the upper menu level.
3
1 Enters Menu mode and scrolls through the available

Menu
4 menus.
1
Scan Switches to Scan mode.
5
1
Status LED Indicates the status of your machine.
6
1
Paper Select Select the tray you want from the display screen.
7
Adjusts the brightness level to make a copy for easier

1
Darkness reading, when the original contains faint markings and
8
dark images.
Overview
This chapter explains common printing tasks.
NOTE:
Supported optional devices and features may differ according to your model.

The following information describes the printer setup functions available from the control
panel. These functions control the appearance of the printed pages.
NOTE:
Press Menu > Print Setup on the control panel.
Item Description
Orientation Selects the direction in which information is printed on a page.
 Portrait
Item Description
 Landscape
You can set the machine to print on both sides of paper.
Duplex NOTE:
Depending on model, this may be manual or automatic duplexing.
Copies You can enter the number of prints using the number keypad.
Sets the resolution option. The higher the setting, the sharper printed
Resolution
characters and graphics.
Clear Text Prints text darker than on a normal document.
Allows you to append the required carriage return to each line feed,
Auto CR
which is useful for DOS users.
Skip Blank The printer detects the printing data from computer whether a page is
Pages empty or not. You can set to print or skip the blank page.
Set up font information to be used when sending PCL5 directly to the

Emulation
device.
How to print (Windows)

The following procedure describes the basic printing process for Windows.
2. Select the printer from the list of printers. To change settings, click or tap
the Properties or Preferences button to open the print driver.
NOTE:
The name of the button varies for different software programs.
NOTE:
To access these features from a Windows 8 or 8.1 Start screen app,
select Devices, select Print, and then select the printer.
NOTE:
For more information, click the Help (?) button in the print driver.
NOTE:
The print driver might look different than what is shown here, but the
steps are the same.
3. Click or tap the tabs in the print driver to configure the available options. For
example, set the paper orientation, paper source, paper type, paper size,
and quality settings on the Paper/Quality tab.
4. Click or tap the OK button to return to the Print dialog box. Select the
number of copies to print from this screen.
5. Click or tap the Print button to print the job.
How to stop or cancel a print job (Windows)
1. If the print job is currently printing, cancel it by pressing the button on

the printer control panel.
NOTE:
If the print job is too far into the printing process, you might not have
the option to cancel it.
NOTE:
Pressing the button clears the job that the printer is currently
processing. If more than one process is running, pressing the

button clears the process that currently displays on the printer control
panel.
2. You can also cancel a print job from a software program or a print queue.
o Software program: Typically, a dialog box displays briefly on the
computer screen, allowing you to cancel the print job.
o Windows print queue: If a print job is waiting in a print queue
(computer memory) or print spooler, delete the job there.
o Windows Server 2008: Click Start, click Settings, and

then click Printers and Faxes. Double-click the printer
icon to open the window, right-click the print job that
you want to cancel, and then click Cancel.
o Windows 7: Click the Windows icon in the lower left
corner of the screen, and then click Devices and
o Windows 8: Right-click hold the lower left corner of the

computer screen to display the menu, and then
click Control Panel. Click Devices and Printers.
Double-click the printer icon to open the window, right-
click the print job that you want to cancel, and then
click Cancel.
o Windows 10, Windows Server

2012/2016/2019: Right-click the Windows icon in the
lower-left corner of the screen, and then click Control
Panel. Click Devices and Printers. Double-click the
printer icon to open the window, right-click the print job
that you want to cancel, and then click Cancel.
NOTE:
The process for finding the Devices and

Printers menu can vary for different OS
versions. You can find Devices and
Printers using the Windows Search tool.
Opening printer preferences

NOTE:
When you select an option in Printing Preferences, you may see a warning
mark or . An mark means you can select that certain option but it
is not recommended, and an mark means you cannot select that option due
to the machine’s setting or environment.
1. Open the document you want to print.

2. Select Print from the file menu. The Print window appears.
3. Make sure your device is selected.
4. Click Properties or Preferences.
NOTE:
You can apply features to save paper and toner before printing.
How to create and use watermarks when printing (Windows 7 and newer)
2. Select the product, and then click the Properties or Preferences button.
3. Click the Effects or Advanced tab.
4. Select a watermark from the Watermarks drop-down list.
Or, to add a new watermark to the list, click the Edit button. Specify the settings
for the watermark, and then click the OK button.
5. To print the watermark on the first page only, select the First page only check
box. Otherwise, the watermark is printed on each page.
6. Click the OK button to close the Document Properties dialog box. In
the Print dialog box, click the Print button to print the job.
Priority for changing print-job settings

Changes to print settings are prioritized depending on where the changes are made:
NOTE:
The names of commands and dialog boxes might vary depending on your
software program.
 Page Setup dialog box: Click Page Setup or a similar command on

Settings changed here override settings changed anywhere else.
 Print dialog box: Click Print, Print Setup, or a similar command on
Settings changed in the Print dialog box have a lower priority and usually do
not override changes made in the Page Setup dialog box.
 Printer Properties dialog box (print driver): Click Properties in
the Print dialog box to open the print driver. Settings changed in the Printer
Properties dialog box usually do not override settings anywhere else in the
printing software. You can change most of the print settings here.
 Default print driver settings: The default print driver settings determine the
settings used in all print jobs, unless settings are changed in the Page
Setup, Print, or Printer Properties dialog boxes.
 Printer control-panel settings: Settings changed at the printer control panel
have a lower priority than changes made anywhere else.
Change the settings for all print jobs until the software program is closed
The steps can vary; this procedure is most common.
2. Select the printer, and then click Properties or Preferences.
Change the default settings for all print jobs

Printers.
Windows 10, Windows Server 2012/2016/2019: Right-click the Windows
icon in the lower-left corner of the screen, and then click Control Panel.
Click Devices and Printers.
NOTE:
Change the printer configuration settings

Printers.
NOTE:
2. Right-click printer icon, and then select Properties or Printer properties.

3. Click the Device Settings or Device Options tab.
Change the default for one-sided or two-sided printing

Printers.
NOTE:

3. Click the Finishing tab.
4. In the Document Options section, select or clear the Print on both
sides check box, and then click OK.
Setting your machine as a default machine

1. Click the Windows Start menu.
o Click in the lower left corner of the computer screen to display the
menu.
2. For Windows Server 2008, select Control Panel > Hardware and
Sound > Printers.
3. For Windows 7/8, select Control Panel > Devices and Printers.
4. For Windows Server 2008 R2, select Control Panel > Hardware > Devices
and Printers.
5. For Windows 10, Windows Server 2012/2016/2019, right-click the Windows
NOTE:
6. Select your machine.

7. Right-click your machine and select Set as Default Printer.
NOTE:
For Windows 7 or Windows Server 2008 R2, if Set as default printer has a

, you can select other printer drivers connected to the selected printer.
Print secure documents from the control panel

PIN printing (Confidential printing by RAM disk) is a simple method of safeguarding
print jobs at the printer until the end user enters the proper PIN to retrieve the private job.
This method works with the Job Storage feature enabled in the printer driver and the
private print jobs are stored in the RAM disk. Each print job is given a job name, user
name, and a PIN number. An end user needs to have this information before being able to
print the job to an output tray.
2. On the HP UPD, select the Personal Job mode, and then enter a PIN and
User name.
o Select your printer from your Windows operating system, click
the Printing Preferences menu, and then select the Job
Storage tab.
If the Job Storage tab does not appear, open the printer driver
properties window, click the Device Settings tab, and scroll
down to Installable Options. Change the Automatic
Configuration setting to Update Now, click OK, and then check
again for the Job Storage tab.
o Make sure to select PIN to print from the Make Job
Private/Secure drop-down list to enter a PIN, and then select
the User name.
The printer saves this job in the RAM disk.
NOTE:
If the RAM disk is full, the control panel will display the
following message “Memory Full.”
The maximum number of confidential print jobs is 100. If
the machine has 100 jobs stored in the printer, a new job
will be stored after removing the oldest print job.
o Click the Apply button.
3. Select Secured Job menu on the control panel.
The control panel will display a list of secure print jobs.
NOTE:
If a user sends multiple confidential jobs, the user name is only listed
one time on the printer.
4. Select the document to print.

5. Enter the PIN that you set for the printer driver.
6. Print or delete the document.
Accessing settings using the Embedded Web Server (EWS)

Network-connected MFPs have an Embedded Web Server available to view and modify
printer settings.
For more information about the EWS, go to .
Access the EWS
1. Print a configuration page to obtain your printer's IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host
name exactly as it displays on the configuration page. Press the Enter key
on the computer keyboard. The EWS opens.
If the Web browser displays a There is a problem with this website’s

security certificate message when attempting to open the EWS,
click Continue to this website (not recommended).
NOTE:
Choosing Continue to this website (not recommended) will not

harm the computer while navigating within the EWS for the HP printer.
Modify settings in the EWS
1. Click the Sign In button in the upper-right of the EWS page.
2. Type admin for both the ID and Password.
NOTE:
It is recommended that the administrator initially set up

the ID and Password and users should enter the
correct ID and Password to log into the EWS.
Set up and manage accounts in the EWS
1. Access the EWS, and then click the Sign In button in the upper-right of the
EWS page.
2. Type in the correct ID and Password to log into the EWS.
3. In the EWS, click the Security tab.
4. In the left navigation pane, select Accounting and then click

the Accounting Methods option.
5. Select the Standard Accounting option.
There are two options for Job Accounting:
o No Accounting: When this option is selected, the Job Accounting

feature is disabled.
o Standard Accounting: When this option is selected, the user can
select either the “ID/Password” mode or “ID only” mode.
6. Click Apply, and then reboot the printer.
7. Click the Add button to add a user Account ID.
NOTE:
The Standard Accounting feature supports up to 200 users.
Set up an email account

EWS page.
3. Click the Settings tab, and then select Network Settings > SMTP.
4. Enter the IP address in dotted decimal notation or as a host name.

5. Enter the server port number, from 1 to 65535.
6. Select the check box next to SMTP Requires Authentication to require
authentication.
7. Enter the SMTP server login name and password.
8. Click the Apply button.
Set up a server destination
EWS page.
3. Click the Address Book tab, and then select Individual > Add.
4. Select the check box next to Add FTP or Add SMB.
5. Enter the IP address in dotted decimal notation or as a host name.
6. Enter the server port number, from 1 to 65535.
7. Select the check box next to Anonymous, to enable the server permit
access of unauthorized people.
8. Enter the login name and password.
9. Enter the domain name if your server is joined to the certain domain,
otherwise just enter your computer name which is registered to the SMB.
10. Enter the path for saving the scanned image.
NOTE:
The folder to save the scanned image must be on the root.

The folder properties need to be setup as a share.
Your user name should have the rights to read and write the folder.
11. Click the Apply button.
12. Overview
13. This chapter explains the normal and usual procedure for scanning originals.
14. NOTE:
15. A scan job cannot run concurrently with a print job.
16. Introduction
17. The following topics describe how to set up the Scan menu options from the control
panel and then scan a document.
Scan feature
NOTE:
NOTE:
In order for the Scan To button to function, you must install the HP Scan Software
on the PC.
Press Scan > Scan To PC on the control panel.
Item Description
Scan to PC Selects the scan destination to a local or network-connected computer

Item Description
that has the scan software installed and the Scan To feature configured.
Scan to Email Sets scan destination to an email.
Scan to FTP Sets scan destination to a FTP server.
Scan to SMB Sets scan destination to a SMB server.
Sets the file format in which the image is to be saved. If you select
JPEG, TIFF or PDF, you can select to scan multiple pages. Depending
on the selected scan type, this option may not appear.
 Multi-Page PDF: Scans originals in PDF, but several originals

are scanned as one file.
 Single-Page PDF: Scans the originals in PDF, and several
originals are scanned as an each individual PDF file.
 Multi-Page TIFF: Scans originals in TIFF (Tagged Image File
File Format Format), but several originals are scanned as one file.
 Single-Page TIFF: Scans the originals in TIFF (Tagged Image
File Format), and several originals are scanned as an each
individual TIFF file.
 JPEG: Scans original in JPEG format.
NOTE:
The file format JPEG cannot be selected in the File Format
option, if Mono has been selected for Color Mode.
You can select the color options of scan outputs.
 Color: Uses color to display an image. 24 bits per pixel, 8 bits

for each RGB, is used for 1 pixel.
Color Mode
 Gray: Uses the black gradation to display an image. 8 bits per
pixel.
 Mono: Displays an image in black and white 1 bit per pixel.
Darkness Adjusts the brightness level to scan.
Resolution Sets the image resolution.

Item Description
Original Size Sets the image size.
Original Type Sets the original document’s type.
Selects if the machine scans one side of the paper (1 Sided), both sides
of the paper (2 Sided), or both sides of the paper (2 Sided Rotated).
 1 Sided: For originals that are printed on one side only.

 2 Sided, Book: For originals that are printed on both sides.
 2 Sided, Calendar: For originals that are printed on both sides,
Duplex but the back is rotated 180 degrees.
NOTE:
If an original is placed on the scanner glass, the machine shows
the window asking to place another page. Load another original
and press Yes. When you finish, select No for this option.
Sets up the machine to print email confirmation result report.
Email NOTE:
Confirmation If you select the On–Error option, the machine prints a report
only when the transmission is not successful.
Sets up the machine to print server confirmation result report.

NOTE:
If you select the On–Error option, the machine prints a report
Server
only when the transmission is not successful.
Confirmation
If a report contains characters or fonts that the machine does not
support, Unknown could be printed instead of the characters/
fonts in the report.
Introduction
The following topics describe several methods for scanning a document from the scanner
to a computer.
NOTE:
using enhanced dpi.
Introduction
The following topics describe several methods for scanning a document from the scanner
to a computer.
NOTE:
using enhanced dpi.
Scan to PC
The HP LaserJet MFP M433, M436, M437, M438, M439, M440, M442, M443, M42523,
M42525, M42623, M42625 full software installation includes the HP Scan Application. The
HP Scan Application enables the Scan To button on the printer's control panel.
The HP Scan Application includes the Scan to PC Setup utility for configuring the scan
settings used when scanning is done using the Scan To button on the printer's control
panel.
Configure scan settings using the Scan to PC Setup utility
1. Open the Scan to PC Setup utility:
o Select the Windows icon in the left-bottom corner of the screen.
o Select All Programs.
o Select the HP or HP LaserJet Printers folder.
o Select the HP MFP Scan to PC Setup application.
2. Select your printer from the list in the Scan to PC Setup utility, and then
click the Properties button. The following settings are available:
o Profile Name–This is the name that displays on the printer's

control panel to identify and select the profile.
o Scan Settings
o Color Mode
o Resolution
o Original Size
o Duplex
o Save Settings
o Save Location
o File Format
o Action After Saving
3. Click the OK button to save the settings.

Scan to PC
2. Touch Scan to PC on the control panel.
3. Select your registered computer ID, and enter the Password if necessary.
4. Select the option you want and then touch OK.
5. Scanning begins.
NOTE:
Scanned images are saved in C:\Users\users name\My Documents.

The saved folder may differ, depending on your operating system or
the application you are using.
Scanning from the HP Scan Software

1. Open the HP Scan Application:
o Click the Start button.
o Click All Programs.
o Click HP or HP LaserJet Printers.
o Click HP MFP Scan.
2. Use the Quick Scan, Advanced Scan or Configuration features to scan
documents or to adjust scan settings.
Scanning from image editing program

You can scan and import documents in the image editing software such as Adobe
Photoshop, if the software is TWAIN-compliant. Follow the steps below to scan with
TWAIN-compliant software:
3. Open an application, such as Adobe Photoshop.
4. Click File > Import, and select the scanner device.
5. Set the scan options.
Scanning using the WIA driver

Your machine supports the Windows Image Acquisition (WIA) driver for scanning images.
WIA is one of the standard components provided by Microsoft Windows and works with
digital cameras and scanners. Unlike the TWAIN driver, the WIA driver allows you to scan
and easily adjust images without using additional software:
3. Open a WIA-compliant application, for example Microsoft Paint, and then do
the following:
o Select File
o Select From Scanner or Camera.
o Select M438/M440/M442/M443 Scan.
4. From the WIA Scan screen select Flatbed or Document Feeder as
the Paper Source.
NOTE:
When using the document feeder as the paper source the File

Type and Page Size must be configured in the Settings menu.
5. Click the Scan button.
6. Overview
7. Scans the originals and saves the scanned data on a connected computer if the
computer supports the WSD (Web Service for Device) feature. To use the WSD
feature, you need to install the WSD printer driver on your computer. For Windows,
you can install the WSD driver by Control Panel > Devices and Printers > Add a
printer. Click Add a network printer from the wizard.
8. IMPORTANT:
9. To use the WSD feature the computer must have Network Discovery and File
and Print Sharing enabled.
10. NOTE:
11. Device Discovery and File and Print Sharing must be enabled on the computer
for WSD to work.
12. The machine that does not support the network interface, it will not be able to use
this feature.
13. The WSD feature works only with Windows Vista® or later version that are the
WSD-compliant computer.
14. The following installation steps are based on a Windows computer.
Installing a WSD Printer Driver

1. Select Start > Control Panel > Devices and Printers > Add a printer.
2. Click Add a network, wireless or Bluetooth printer from the wizard.
3. In the printers list, select the one you want to use, and then click Next.
NOTE:
The IP address for WSD printer is http://IP address/ws/ (example:

http:// 111.111.111.111/ws/).
If no WSD printer is displayed in the list, click The printer that I want
isn't listed > Add a printer using a TCP/IP address or
hostname and select Web Services Device from Device type. Then
enter the printer's IP address.
4. Follow the instructions in the installation window.
Scanning using the WSD feature

3. Select Scan > Scan To WSD on the control panel.
NOTE:
If you see Not Available message, check the port connection. Or
check the printer driver for WSD is correctly installed.
4. Select your computer name from Destination List.

6. Scanning begins.
7. Overview
8. The following topics provide information to set up and send scanned images using
email or an FTP/SMB server.
9. NOTE:
10. The M437n and M438n do not support the scan to email or FTP/SMB server
features. The machine will display the following message Feature is not
supported when a user presses the Address book button.
Setting up an email account

1. Open a web browser and type in your printer’s IP address in the browser
window to access the Embedded Web Server (EWS). For instructions, see
Accessing settings using the Embedded Web Server (EWS).
2. Set up the network parameters, SMTP and email settings in the network
settings. For instructions, see Set up an email account.
Scanning and sending an email

NOTE:
To scan and send an image as an email attachment, make sure to configure the
network settings in the EWS.
Make sure a network cable is connected to the machine.
2. Select Scan > Scan To Email on the control panel.

3. Select the desired scan options and press OK.
4. Enter the sender’s and recipient’s email address.
5. Enter an email subject and press OK.
6. Press Start .
7. The machine begins scanning and then sends the email.
Setting up an FTP/SMB server

NOTE:
To scan and send an image to a server destination, make sure to configure the
network settings in the EWS.
Make sure a network cable is connected to the machine.
1. Open a web browser and type in your printer’s IP address in the browser
window to access the Embedded Web Server (EWS). For instructions, see
Accessing settings using the Embedded Web Server (EWS)..
2. Set up the network parameters in the network settings. For instructions, see
Set up a server destination.
Scanning and sending to FTP/SMB server
1. Make sure your machine is connected to a network.
3. Select Scan > Scan To FTP or Scan To SMB on the control panel.

4. Select a server, the desired scan settings, and press OK.
5. Press Start .
6. The machine begins scanning and then sends the scanned image to the
specified server.

This module provides information to help Support and Service personnel diagnose and
resolve issues when assisting customers or troubleshooting problems. The module also
includes an overview of the operation of major hardware components.
Some information common with other HP LaserJet printers is included. Additional printer-
specific information is available in the printer Troubleshooting manual and Repair manual.
Information about how HP LaserJet printers function can be found in the HP LaserJet
fundamentals courses available on HP University and The Learning Center (TLC).
See the Troubleshooting manual for additional information and complete troubleshooting
procedures.
Additional resources include:
 Channel Services Network (CSN) — Available to HP channel partners

 Printer Service Manuals
 The printer-specific support site
 www.hp.com/supportSelect the appropriate country/region,
select Troubleshooting, and then enter the printer number for guided
troubleshooting, videos, and additional information. The content on
www.hp.com/support is available to customers.
 HP University
Search HP University for:
o Additional resources for all printers.
o Information about additional related printers and features.
 System configuration
 Feeding system
 Image creation
 Fuser unit
 Drive system
 Scanner system
 Document feeder
 Hardware configuration
 Main components and functions

 Sensor, Clutch, Motor

Item Function
Side Interlock Switch Detects that the side cover is open.
Front cover Interlock Switch Detects that the front cover is open.
SCF Interlock Switch Detects that the SCF cover is open.
Multipurpose Tray 1(Main CST) Empty

Detects that Multipurpose Tray1 is empty.
Sensor
Tray 2(SCF CST) Empty Sensor Detects that tray2 is empty.
Multipurpose Empty Sensor Detects that Multipurpose Tray 1 is empty.
SCF Feed Sensor Detects the jam on SCF path.
Registration Sensor Detects the jam on regi path.
Exit Sensor Detects the jam on exit path.
SCF Motor Controls the SCF operation.
MP Pickup Clutch Controls the MP pickup roller operation.
Exit Motor Controls the exit roller operation.
Controls the Multipurpose Tray 1 pickup roller

Multipurpose Tray 1 Pickup Clutch
operation.
Controls the Tray 2 (SCF) pickup roller

Tray 2 Pickup Clutch
operation.
Item Function
Registration Clutch Controls the registration roller operation.
 Rollers and friction pad


Item Function
1 Tray 2 paper tray
2 Tray 3 Paper tray (optional)
3 Multipurpose Tray 1
Multipurpose Tray 1 pickup

6
roller
7 Tray 3 feed Roller (Option)
8 Registration Sensor
9 Registration Roller
10 Transfer Roller
11 Exit Roller
Item Function
12 Duplex Roller 1
13 Duplex Roller 2
14 Tray 2 Friction Pad
15 Tray 3 Friction Pad (Option)
16 Multipurpose Tray 1 Friction Pad
Understanding the status LED

The color of the LED indicates the printer's current status.
Status  The printer is off-line.

Off  The printer is in power save mode.
When the backlight blinks, the printer is receiving

Blinking
or printing data.
Green
On The printer is on-line and can be used.
Red Blinking  A minor error has occurred and the printer

is waiting for the error to be cleared.
Check the display message. When the
problem is cleared, the printer resumes. 
 Small amount of toner is left in the
cartridge. The estimated cartridge life
of toner is close. Prepare a new
cartridge for replacement. You may
temporarily increase the printing
quality by redistributing the toner.
 A toner cartridge has almost reached its

recommended to replace the toner
cartridge.
 The cover is opened. Close the cover.
 There is no paper in the tray. Load paper
in the tray.
On  The printer has stopped due to a major
error. Check the display message.
 A paper jam has occurred.
 An imaging unit has almost reached its
recommended to replace the imaging
unit.
On The printer is in power save mode.

Power/Wake
Blue
Up The printer is in ready mode or printer’s power is
Off
off.
NOTE:
Estimated cartridge life means the expected or estimated toner cartridge life,
which indicates the average capacity of print-outs and is designed pursuant to
ISO/IEC 19752. The number of pages may be affected by operating environment,
percentage of image area, printing interval, graphics, media and media size.
Some amount of toner may remain in the cartridge even when red LED is on and
the printer stops printing.
Some LEDs may not be available depending on model or country/region.
When the imaging unit has reached its end of life, the printer will stop printing. In
this case, you can choose to stop or continue printing from the SyncThru™Web
Service (Settings > Machine Settings > System > Setup > Supplies Management>
Imaging unit Stop). Turning off this option and continuing to print may damage the
device’s system.
Overview
In service (Tech) mode, the technician can check the printer and perform various tests to
isolate the cause of a malfunction. While in Tech mode, the printer still performs all normal
operations.
Entering Tech mode

To enter Tech mode (Passcode)
1. Press Menu, #, 1, 0, 0, 4, 3 , 6, 1, 6, Menu in sequence.
2. When Tech Menu displays, press the OK button.
3. Tech mode menu

4. NOTE:
5. Some menu items may not appear on the display depending on the options or
models.
Configuration
Supplies Information
Informatio
Report
n
Usage Counter
Error Information
Maintenan Clear Enter Passcode Document

ce Counts Counts feeder Scan
NOTE:
Press Menu, #, 1, 0, 0, 4, 3 , 6, 1, 6, M
enu in sequence Platen scan
Developer
Fuser
Transfer
Roller
MP Tray 1
Roller
MP Tray 1
Friction Pad
Tray 3
Roller
Tray 3
Friction Pad
MP Roller
MP Friction
Pad
Document
feeder roller
Document
feeder
rubber pad
Diagnostic NVM Initialize

s
Engine NVM Read/Write
Test Routines
NVM Read/Write
Test Routines
Shading&Pri
Scanner
nt
Shading Test
Print
Scan Aging
Adjustmen Image
t Position
Print Adjustment
Print Test
Pattern
Scan Area Adjustment Automatic

Adjustment
Manual
Adjustment
Automatic
Adjustment
RADF
Manual
Adjustment
Adjustment Report Print?
Clear Settings Clear?
System Switch Test
Service Clear All

Functions Memory
Clear Yes/No
Admin
Password
Off
Engine
Footer
On
Off
F/W
Upgrade
On
Part Off
Replaceme OPC unit
nt Alert
On
Fuser Off
On
Off
EIUL
On
TC Init. Initialize Now?
Toner [1-30]%
Low Alert
Level
OPC unit [1-30]%
1 Count Up
Count of
Large Page
2 Count Up
Off
AJR
On
Off
SFE 5
On
ThickOn
LetterGoth
ic
ThickOff
Set SN Alphanumeric 10 characters
Tech Mode Menu description

Information > Report
 ConfigurationDisplays the current printer status for software version,

hardware version, paper setting, etc.
 Supplies InfoDisplays consumable unit life status and toner usage status.
 Usage CounterContains the total number of pages printed.
 Error infoDisplays various kinds of errors which can occur in printer. It also
stores a historical error count of how many errors occurred.
Maintenance
 Clear CountsThis function resets the count information for the selected
item.After replacing the corresponding maintenance part, execute this menu
(use Passcode Menu, #, 1, 0, 0, 4, 3 , 6, 1, 6, Menu in sequence).
Diagnostics > Engine
 NVM InitializeThis function resets the count information for the selected item.
 NVRAM Read/WriteThis menu can change a configuration value for engine
firmware.
NVRAM Read/Write
Code LCD Meaning
103- 0031-Registration Curl

Buckle Control:Registration On Curl
0031 On
103- Buckle Control:Duplex Registration On

0032-Dup Curl On1
0032 Curl (x1)
105-
0030-MHV DC K Charger HV Black DC Duty
0030
106-
0030-Deve DC K Deve DC Black
0030
106-
0070-Deve VPP K Deve VPP Black
0070
107-
0030-THV K Transfer1 HV Black Duty
0030
107-
0120-Saw Plate Saw Plate Duty
0120
109-
0010-Print Temp Target Temperature during run mode.
0010
110-
0070-LD Power K Black LD Power at Normal Speed
0070
NVRAM Read/Write
Code LCD Meaning
111-
0030-Toner Vcon K Toner Vcon Black
0030
111-
0170-Toner Tgt K Black target TC sensor value
0170
 Test RoutinesThis menu can perform the operation test for the main
components.
100- 0000-Main
Main BLDC Motor is On/Off On[Off]
0000 BLDC
100- 0001-Main Main BLDC Motor Slow

On[Off]
0001 Slow On/Off
100- 0010-Main Detect if Main BLDC Motor

High[Low]
0010 BLDC Rdy runs at normal speed
100- 0120-Exit Mot Exit Motor Forward Fast

On[Off]
0120 Fwd On/Off
100- 0130-Exit Mot Exit Motor Forward Slow

On[Off]
0130 Slow On/Off
100- 0131-Exit Mot Exit Motor Forward Backward

On[Off]
0131 Bwd On/Off
100- 0132-Exit Bwd Exit Motor Forward Backward

On[Off]
0132 Slow Slow On/Off
100- 0260-SMPS
Start/Stop SMPS. Fan run On[Off]
0260 Fan
101- 0000-MP Feed Engages drive to pickup a paper

On[Off]
0000 Clutch from bypass Tray(MP Tray).

On[Off]
0010 Pickup from Multipurpose Tray1.

On[Off]
0020 Pickup from tray2. (Optional)
101- 0050- Engages drive to registration

On[Off]
0050 Registration rolls.
101- 0130-T3 Feed

T3 Feed Motor On/Off On[Off]
0130 Mot
101- 0131-T3 Feed

T3 Feed Motor Slow On/Off On[Off]
0131 Slow
102- 0010-Tray 2
Detect when paper is in Tray 2. High[Low]
0010 Empty
102- 0080-Tray 3
Detect when paper is in tray2. High[Low]
0080 Empty
102- 0280-MP Detect when paper is in Bypass

High[Low]
0280 Empty Tray (MP Tray).
102- 0300-T3 Feed Detect when a paper is at T3

High[Low]
0300 Sens Feed sensor. (optional)
102- 0310-Tray 3
Detect when T3 is closed. Closed[Opened]
0310 Door
0360-
102- Detect when a paper is at
Registration High[Low]
0360 registration. sensor.
Sens
102- 0370-Exit Sens Detect when a paper is at Exit. High[Low]

0370 sensor.
105- 0030-K MHV Black MHV bias voltage on at

On[Off]
105- 0070-K MHV Black Detect what the MHV Numeric 3

0070 Bias R value is on the MHV Roller digits
106- 0030-K Dev Black Dev bias voltage on at

On[Off]
107- 0030-K THV Black THV bias voltage on at

On[Off]
107- 0031-K THV- Black THV bias voltage on at

On[Off]
107- 0070-K THV Detect what the THV value is Numeric 3

0070 Bias R on the THV Roller digits
107- 0110-Detach Detach bias voltage on at

On[Off]
107- 0160-Erase
Erase Lamp 1 On[Off]
0160 Lamp
109- Detect what the temperature A Numeric 3

0000-Temp A
109- Detect what the temperature B Numeric 3

0010-Temp B
109- 0013-Outer Numeric 3

Outer Temperature
0013 Temp digits
109- Numeric 3
0014-Humidity Humidity
0014 digits
109- 0030-Fuser
Fuser Motor Forward On/Off On[Off]
0030 Mot Fwd
109- 0032-Fuser Fuser Motor Forward Slow

On[Off]
0032 Fwd Slow On/Off
109- 0040-Fuser Fan

Fuser Fan Motor On/Off On[Off]
0040 Run
110- 0000-LSU Detect if LSU motor1 runs at

High[Low]
0000 Mot1 Rdy normal speed.
110- 0060-LSU
LSU Motor1 On/Off On[Off]
0060 Mot1 Run
110- 0110-LD LSU LD4 Power On/Off

On[Off]
0110 Power4 (black)
110- 0170-LSU
Detect LSU HSync4 (black) High[Low]
0170 HSync4
111- 0030-Supply Toner Dispense(Supply) Motor

On[Off]
0030 Mot K On/Off
111- 0070-K Tnr Numeric 3

TC sensor in developer tank.
0070 Sensor digits
Diagnostics > Scanner
 NVRAM Read/Write05-Document > 0000-Pick up Count: This menu shows a

document feeder pickup roller lift count.
 Test RoutinesThis menu can perform the operation test for the scan
components.
05- 0000-Length Document feeder Original Paper Size

Document Sen1 Document Length Detection Trouble
Sensor 1 Test
Document feeder
Document Length
Sensor 2 Test
Document feeder
0020-Cov U3-4210, cover
cover open Sensor
open Sen open/Close Trouble
Test
Document feeder Paper Detection Trouble

0040-Detect
Document Detect
Sen
Sensor Test
0060-Sim. Document feeder U3-3211, U3-3213, U3-

RegiSen Simplex 3214, Doc Jam Trouble
Registration Sensor
Test
Document feeder
0070-Scan U3-3311, U3-3313, U3-
Scan Position
Sen 3314, Doc Jam Trouble
Sensor Test
0080-Exit Document feeder U3-3711, U3-3713, U3-

Sen Exit Sensor Test 3714, Doc Jam Trouble
Document feeder
0081-Exit U3-3711, U3-3713, U3-
Exit Idle Sensor
IDLE Sen 3714, Doc Jam Trouble
Test
0090-Pick up Document feeder U3-3211, U3-3213, U3-

Clutch Pick up Clutch Test 3214, Doc Jam Trouble
0100- Document feeder

U3-3211, U3-3213, U3-
Registration Registration Clutch
3214, Doc Jam Trouble
Clutch Test
0110-Mot Document feeder

BLDC Motor Trouble
Fwd Motor Forward Test
0111-Mot Document feeder BLDC Motor Trouble

Bwd Motor Backward
Test




0210-Jig
Jig Test (Low
Low Sim.
Speed/Simplex)

0220-Jig
Jig Test (Low
Low Dup.
Speed/Duplex)

0230-Jig
Jig Test (High
High Sim.
Speed/Simplex)

0240-Jig
Jig Test (High
High Dup.
Speed/Duplex)
06- 0000-Org Menu exists, but not

Flatbed Original
Scanner Det Sen1 working (not supported in
Size Detect Sensor
HP LaserJet MFP
1 Test

Flatbed Original
Size Detect Sensor
HP LaserJet MFP
2 Test
0010-Cov Flatbed cover open Cover open/close trouble

open Sen1 Sensor 1 Test
0011-Cov Flatbed cover open Menu exists, but not

open Sen2 Sensor 2 Test working (not Supported
in HP LaserJet MFP

Mot Fwd Forward Test Trouble

Mot Bwd Backward Test Trouble
 Shading TestThe function is to get the optimum scan quality by the specific
character of the CIS (Contact Image Sensor). If the copy image quality is
poor, perform this function to check the condition CIS unit.
If “RESULTS” is not OK, check the scanner unit. If the scanner unit has a
defective part, replace it or the platen unit.
Adjustment > Print Adjustment > Image Position

This menu adjusts the printed image position on paper in print engine manually.
 Leading Edge: Top margin, As the value increases, the image moves from top
to bottom down.
 Side Edge: Left margin, As the value increases, the image moves from left to
right.
How to adjust :
1. Enter “Print Test Patterns” menu, choose the paper size and print the
pattern.
2. Set the amount of image position you want to adjust.
3. Enter Print Test Patterns menu, choose the paper size and print the pattern
again and compare with the previously printed output should make sure that
the adjustment well.
All Simplex Leading Edge [-5~5]mm

Tray
1
Tray
2
Tray
3
Adjustment > Print Adjustment > Print Test Patterns
 This menu prints the test pattern for A3, A4, Ledger, Letter.

automatically.

Document feeder area adjustment

automatically.

Diagnostics > System
 Switch TestUse this feature to test all keys on the operation control panel.
The result is displayed on the LCD window each time you press a key.
Service Function
 Clear All MemThe function resets the system to factory default settings. This
function is used to reset the system to the initial value when the product is
functioning abnormally. All the values are returned to the default values, and
all the information, which was set by the user, will be erased.
Copy Setup 0
Print Setup 0
System Setup 0
Network X
Usage Count X
Error Information X
Scan/Copy/Print Adjustment in Tech Mode X
Country/Region Change 0
Service Functions in Tech Mode 0
 NOTE:
 Always perform a memory clear after replacing the main board.
Otherwise, the system may not operate properly.
 Clear Admin PasswordThis menu resets the Admin password.

 Engine FooterThis function is for monitoring of the engine status. If you
perform this function, at printing, the setting value for engine is shown on the
bottom of the printed page.
 F/W UpgradeThe function is to upgrade the firmware by using “usblist.exe”
file. Before updating firmware, you must select “On” for this menu.
 EIUL (End of Image unit Life)The function is to set the printer hard stop
when the drum life is expired.
o Off: No printer stop @ end of drum life
o On: Machine stop @ end of drum life
 TC Init.
o Initialize Now?
 Low Alert Level
o TonerThe function is to set up the time to inform toner low status.

This function can provide user convenience for replacing the toner
cartridge.
o OPC unitThe function is to set up the time to inform imaging unit

low status. This function can provide user convenience for
replacing the imaging unit.
 Count of Large PageThis function sets count of large page, such as A3 and
ledger size, to 1 count or 2 count of the total count. For example, the total use
of 100 A4 impressions and 100 A3 impressions will become 200 impressions
if the configuration is set to “1 Count Up” while the total will be 300
impressions if the configuration is set to “2 Count Up.”
 AJR (ADF jam recovery)Use this item for document feeder jam recovery.
Usually, if a document jam occurrs the job is canceled. When AJR is enabled,
the prompts Continue or Cancel appear. Select Continue to retry scanning
without canceling the job.
 SFEBasically the printer rotates the image so that the user views the printed
page in a portrait orientation when the printed page is picked up. However,
this printing method takes a considerably long time. If customers are
dissatisfied with long print times, try using SFE to solve the problem. When
SFE is enabled, the image does not rotate and print speed (output) increases.
 LetterGothicUse this item to control the thickness of printed characters.
 Set SNUse this item to enter a new serial number after installing a
replacement formatter board.
Adjusting the document feeder skew

1. Lift the document feeder cover. Slightly loosen four screws securing the
right hinge unit.
2. Adjust the position of the document feeder hinge as the skew status.
o Adjust the hinge unit down. (1 scale => 0.9 mm skew
adjustment)
3. Detach the document feeder sponge after adjusting the skew. Place
the document feeder sponge on platen glass. And then close the document
feeder unit to stick the sponge.
QUIZ1

HP LaserJet MFP M433, M436, M437, Service and Support Training1

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HP LaserJet MFP M433, M436, M437, Service and Support Training1

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HP

o Up to 20 ppm on A4 or Letter M433

o Up to 23 ppm on A4 or Letter M436

 Scan speed (ADF)

o 30 ipm @ color 200dpi, 30 ipm @ mono 300dpi

o Document feeder (M436n/dn only)

HP LaserJet MFP M433a bundle

 Hi-Speed USB 2.0

HP LaserJet MFP M436n bundles

HP LaserJet MFP M436dn bundles

 Automatic duplex (2-sided) printing

HP LaserJet MFP M436nda bundles

 Automatic duplex (2-sided) printing

1 Automatic document feeder cover (not available on the M433a)

2 Automatic document feeder width guide (not available on the M433a)

3 Automatic document feeder input tray (not available on the M433a)

4 Automatic document feeder output tray (not available on the M433a)

7 Tray 3 jam cover

Machine Imaging unit Toner cartridge

Function  HP LaserJet MFP M433a

Operating 10 ~ 30 °C (50 ~ 86°F)

Acoustic Noise  Tray 2: 49dBA (@platen),

Input Voltage AC 220-240V (-10%~6%)/5A

Power Consumption Ready 70 Wh

Power Off 0.3 W

M433a/M436n/M436dn 560 x 540 x 417 mm (22.05 x 21.26

M436nda models 30.00 kg (66.14 lbs)

Engine Speed Simplex M433 models: Up to 20 ppm on A4 and Letter

Duplex Up to 10 ipm in A4 (10 ipm in Letter)

From Sleep Less than 22.2 sec

Optical 600 x 600 x 2 bit dpi

Printer Language PCL6

Controller and software specification

Controller and software specification

Processor 600 MHz

Printe Supportin [Windows]

USB High-Speed USB 2.0

Wired LAN Ethernet 10/100 Base TX (M436 models only)

Raw TCP/IP Printing, LPR/LPD, IPP, WSD,

Scan method D-CIS

Compatibility TWAIN, WIA

Color Mode Mono/Gray/Color

B/W 30 ipm @ A4 and Letter

Color 30 ipm @ A4 and Letter

 Platen: 600 x 600 dpi

Scan Size  Max. Document Width: Max. 297

Platen  Max. Document Width: Max. 297

 Max. Document Length: Max. 432

PC (Local, Network) Yes

PDF, Single-Page-TIFF, JPEG, Multi-Page-

Copy Speed Up to 20 cpm in A4 & Letter

From Ready Less than 7.4 seconds (from platen)

FCOT From Sleep Less than 22.2 seconds (from platen)

From Coldboot Less than 22.2 seconds (from platen)

 Platen: Scan 600 x 600 , Printing 600 x 600

 Platen: Scan 600 x 600 , Printing 600 x 600

 Platen: Scan 600 x 600 , Printing 600 x 600

Platen 297 x 432 mm (11.7" x 17")

Copy Feature Multi Copy 1–+999

ID Card Copy Yes

N-up 2/4/8/16-up (A5), 2/4/8-up (A4), 2/4–up (A3)

Collation Copy Yes (NDA only)

Paper handling specification

Paper handling specification