The document discusses different levels of knowledge a customer may have - from being unaware of a problem, category or product, to being aware of a specific product. It also touches on psychological concepts that can influence minds like reactance, endowment, distance and uncertainty. Finally, it mentions different lead types (MCL, MEL, etc.) and the importance of fixing problems or objections for each lead type and the customer.
The document discusses different levels of knowledge a customer may have - from being unaware of a problem, category or product, to being aware of a specific product. It also touches on psychological concepts that can influence minds like reactance, endowment, distance and uncertainty. Finally, it mentions different lead types (MCL, MEL, etc.) and the importance of fixing problems or objections for each lead type and the customer.
The document discusses different levels of knowledge a customer may have - from being unaware of a problem, category or product, to being aware of a specific product. It also touches on psychological concepts that can influence minds like reactance, endowment, distance and uncertainty. Finally, it mentions different lead types (MCL, MEL, etc.) and the importance of fixing problems or objections for each lead type and the customer.
Problem Unaware Category Unaware Product Unaware Product Aware Adapted from Breakthrough PSYCHOLOGY Choose Advertising words that will change minds KEY MESSAGE Reactance Endowment Distance Uncertainty Corroborating Evidence From The Catalyst to fix problems/objections for each lead type KEY MESSAGE MCL MEL MQL SQL SQO Customer