COMMUNICATION…?

Communication is an
exchange of feeling,
ideas, and information,
whether by speaking,
writing, signals or
behaviors.
 WORKPLACE COMMUNICATION…?

It is also process of
exchanging
information, both
verbal and non-
verbal, within an
organization.
 WORKPLACE
COMMUNICATION…?
 PURPOSE

 To create/build a record
 To request or provide information; and
 To persuade
 WORKPLACE
COMMUNICATION…?
 READER/AUDIENCE
 1. Who am I writing to? An individual or a group of persons?
 2. What do they know about this topic?
 3. What are their job titles and areas of responsibility?
 WORKPLACE
COMMUNICATION…?
 FLOW OF MESSAGES
 1. Upward
 2. Lateral/horizontal
 3. Downward;
 4. Outward
 Upward Communication. The written materials are sent
by subordinates to their superiors.
 Upward communication can convey varied types of
messages:
 What subordinates are doing: “We will have that job
done by closing time.”
 b. Unsolved work problems: “We are still figuring out
how the old furniture will fit in our new
 office.”

 c. Suggestions for improvement: “I think we should ask

the opinion of an interior designer.”
 d. How subordinates feel about each other and the job: “I
think Eve, our new secretary, is
 having problems with her responsibilities.”

 e. Reply to an inquiry from a supervisor

 Lateral (Horizontal) Communication. The materials are
sent to people who are of equal
 level or status; that is, between members of the same
division or department of an organization.
 The communication serves the following purposes:

 a. Task coordination

 b. Problem-solving

 c. Sharing information

 d. Building rapport
 Downward Communication. This is the kind of
communication sent by superiors to their
 subordinates. Downward communication is very
important because giving instructions is
 inevitable. Examples are:

 a. Job instructions

 b. Job rationale

 c. Feedback
 Outward Communication. This is intended for workers
outside the workplace. An example is
 a letter to the comptroller of a company regarding
financial matters
 Tone expresses your attitude toward a person or thing
(whether you agree or disagree, like
 or dislike, bias or accept). It is how you regard or
consider the person. Some authors call this
 “you attitude,” “consideration,” or “reader-centered.”
Tone may be professional or formal and
 impersonal, like in
TYPES OF WORKPLACE
COMMUNICATION
 Minutes of the meeting
 Memorandum

 Letter of Request

 Short Report
 Progress Report
 Incident Report

 Project Proposal
 Solicited Internal Proposal
 COMMUNICATION AT
WORKPLACE
Effective verbal and
nonverbal communication
skills are valuable
in the workplace. Some
companies spend a lot of
money to train
their employees on how to
effectively communicate at
workplace.
PROCESS OF EFFECTIVE
COMMUNICATION…
ELEMENTS OF EFFECTIVE
COMMUNICATION SKILLS…
 Learn to listen: Maintain eye-contact,
Focus on the speaker.
 Think Positive: Maintain a positive
attitude, View problems as challenges.
 Accuracy: Make a notes of what you speak,
Helps you stay focused.
 Self Development: Confidence is the key
point, Don’t give-up.
 COMMUNICATION IN
WORKPLACE
 Cultural Barriers: People from different religions
and country's, Language became a problem.
 Ineffective Communication: Lack of information
delays performing tasks, Over communication.
 Emotional Distractions: Plays a big role in barriers,
Avoid things that keeps your mind out of Focus.
 Personality Barriers: Strange attitude, Easily
getting distracted, Not getting ideas.
 TIPS TO MAKE EFFECTIVE
COMMUNICATION AT
WORKPLACE…
 Speak Efficiently: Communicate clearly and
directly, Receiver should understand the
message, Speak confidently.
 Honesty: “Honesty is the best policy”,
Communicate the right information.
 Control your Anger: Speak about the
result you want, Avoid pointing others,
Control the problem.
 Face to face: Huge benefit of non-verbal
communication, Maintain Eye-contact.
 Don’t overcome other person: Express
your opinion, Allow others to speak,
End of Conversation.
 SUCCESS FOR YOU
… in the new Global and
diverse workplace requires
excellent communication skills!