TABLE OF CONTENTS

PRELIMINARRIES PAGE

Title Page i
Approval Sheet ii
List of Table iii
List of Figure iii
CHAPTER I: INTRODUCTION
Background of the study 1
Statement of the Problem 2
Objectives of the Study 3
Significance of the Study 4
Scope and Delimitations of the Study 4
Definition of terms 5

CHAPTER II: THEORETICAL FRAMEWORK

Review of Related Literature and Studies 7
Conceptual Framework 20
Research Paradigm 21
Hypothesis of the study 22

CHAPTER III: METHODOLOGY

Research Design 23
Locale of the study 23
Participants or Respondents of the study 24
Research Instrument 24
Data Gathering Procedure 25
 Statistical Techniques or Data 26

CHAPTER IV: PRESENTATION, ANALYSIS AND INTERPRETATION OF

DATA

Level of service quality of Dormitories 27

CHAPTER V: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

Summary 37
Conclusions 38
Recommendations 39

REFERENCES 40

APPENDICES 41
 LIST OF FIGURES
FIGUR PAGE
E
1 Conceptual Framework implementing the basis for intervention 20
to the students residing at dormitories can achieve the service
quality.
2 Schematic model of the study “Service quality of dormitories to 21
4th year education students in Central Mindanao University:
Basis for Intervention”

LIST OF TABLES
TABLE PAGE
1 Student’s Resided Dormitories and Gender. 27

2 Summary of Respondents Age Residing the Dormitories. The 28

table includes the Frequency or the numbers belongs to each
age
3 Summary of the level Reliability Service Quality of Dormitories 29
at Central Mindanao University to 4th Year Education student.

4 Summary of the level Assurance of Service Quality of 30

Dormitories at Central Mindanao University to 4th Year
Education student.
5 Summary of the level of Tangibility Service Quality of 31
Dormitories at Central Mindanao University to 4th Year
Education student
6 Summary of the level Empathy of Service Quality of 32
Dormitories at Central Mindanao University to 4th Year
Education student.
7 Summary of the level of Responsiveness Service Quality of 33
Dormitories at Central Mindanao University to 4th Year
Education student

8 Summary of the level of the significant difference in customer 34

perceived quality and the Landlord/Landlady Dormitory
Manager Service Quality of Dormitories at Central Mindanao
University to 4th Year Education student
9 Summary of the level of the possible interventions that could be 35
offered of the improvement of the Dormitories at Central
Mindanao University
1
 SERVICE QUALITY OF DORMITORIES IN CENTRAL MINDANAO

UNIVERSITY TO 4TH YEAR EDUCATION STUDENTS: BASIS FOR

INTERVENTION

AILYN MATAWHAY

CAMILO MIGUE JR.

JERICHO MONTECIR

IVAN KYLE PAHAYAC

A RESEARCH PROPOSAL SUBMITTED TO THE FACULTY OF OFFICE

ADMINISTRATION DEPARTMENT, COLLEGE OF BUSINESS AND

MANAGEMENT, CENTRAL MINDANAO UNIVERSITY

IN PARTIAL FULFILLMENT OF THE REQUIREMENTS

FOR THE DEGREE

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION