BAM 199 Operations Management (TOM) S SM ERUATION Module #8 Name Class number: Section: ‘Schedule: Date: SR Lesson Title: Product and Service Design Materials: Lesson Objectives: SAS At the end of this module, | should be able to: 1. Describe the phases in product design and development References: 2. Discuss other design considerations Operations Management with Total Quality Monagement, 2019 exitton by Stevenson and Deten (texboo . 2) Productivity Tip: “I think it's possible to ordinary people to choose to be extraordinary.” — Elon Musk | 1) Introduction Today is another day! New module, new topics, and new you. ‘Continuing the tesson about product and service design, aside from legal, ethical, and ‘environmental considerations discussed from the previous module, designers must also take into account other considerations and these topics wil be discussed in this module momentarily. Just a reminder that next meeting will be Quiz 2, Be prepared! Let's have just few minutes of your time trying to recall what you have learned from your previous the ototomant. Product and Service design is a focal point in the quest for sustainability. Key aspects ince +@, , and t, Activity 1: What | Know Chart, Part 1 First, fel Us test weil you akeady know avout ihe jwpic. Thy anromering ihe questions below by Whiting keywords or phrases that you think are waiting your ideas under the column “What I Know’ related to the questions wil do. You may start. What | Know. ‘Questions: What | Leamed (Activiy 4) "J What is standardization? are Seer tine « Gtenl ein = tie eecen oe ee —~| What is rekabiliy when it comes to, | a a product or service? Ip i 4 Bp yi i ni ce He When can you say that a product is reliable?Managem Bam 199 operation® ' Qo class num _ pate: —— Name: caper ae ey ion: ‘Schedule, , of standardization? a Fic ofthe fokowing is not an advantady : 7A; “The opportunity to freeze design ata very early stage B. Fewer parts to deal with in inventory. C. Reduced training cost and time. Purchasing is more routine. i s into every “le sone, ‘sructured approach for integrating qustomer requirement product development is: B. customer satisfaction. C. quality function deployment. D. customer integration. Dd 4.qThe torm ‘degrees of newness’ is associated with: employees. B. average length of time on the job. C. total years of business experience. D. degree of design change. UE. average age of the capital equipment. _lE__5.The term "st ization" is closely associated with: ‘A. customization. B. high cost. C. longer lead times. D. variety. E. interchangeability. ivity 6: Thinking about Leaming Acieky 6 Tetulagpons! You are dane with this session. Shade the module number ¥ completed. Se em cs ras om Cs cY ETS Ev VES CSS 3 in this module? If none, which parts. Did you have challenges Jearning the concepts helped you feam the concepts? Some question's | want t ask my teacher about this module I/2re: | pan so alate